Brinkleys Estate Agents Reviews

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★★★★☆
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Brinkleys Estate Agents

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Latest Reviews

★★★☆☆

“Not a smooth process”

Written on: 10/09/2016 by Noee1952 (1 review written)

There were pros and cons. Pros included their prompt email replies, friendliness and availability. Issues included: as new applicants, we felt like we were prompting the agents on certain processes, especially during referencing. Overall, we managed to move into our flat on the set date, however the week prior to that date was quite stressful, as there were a couple of mistakes made by the agency, which complicated the process… Read Full Review

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★★★★☆

“Amisha and Andres have been doing a great job for us....”

Written on: 10/02/2016 by jbLyon221 (1 review written)

Amisha and Andres have been doing a great job for us. Very happy to keep working with them… Read Full Review

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★★★★★

“Property Management Team”

Written on: 06/02/2016 by wyLake4 (1 review written)

Since moving in, the team have been most helpful and attentive to solve any problems I had with the flat. She is quick and responsive and deals with the issue very precisely to a high satisfactory level… Read Full Review

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★★★★☆

“Prompt and professional service”

Written on: 04/02/2016 by Mrdavis137 (1 review written)

I have rented a property through this estate agents for over a year now and I have found them to be very professional and amenable to any requests or concerns I have had in relation to the property. Matters are dealt with in good time and staff are helpful… Read Full Review

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★★★★☆

“Friendly & flexible. Responsive & helpful.”

Written on: 02/02/2016 by BanksH (1 review written)

A friendly & well organised letting agents. The team were readily available throughout our tenancy to help respond to the queries we had. They were swift in processing paperwork when we made ammendments, and remained flexible enough to facilitate complex arrangements at the end of our lease. Thanks again you for your help!… Read Full Review

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★★★★★

“Renewals Negotiator”

Written on: 01/02/2016 by 357Lewis (1 review written)

I have dealt with them on a number of property renewals. She is an absolute asset to Brinkleys through her professionalism and attention to detail. She has made the whole renewal process simple and straightforward. She deals with emails quickly and accurately. Nothing is ever too much trouble. She is a wonderful addition to Brinkleys staff and I am sure the department runs a lot swifter because of her professionalism. Thank you for helping me so much!… Read Full Review

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★★★★☆

“Review of Property Manager”

Written on: 21/01/2016 by TariqJaleel (1 review written)

My properties have been managed by Brinkleys Estate Agents since 2009. I am very happy with the management of my properties. I would recommend Brinkleys Estate Agents to anyone who would like excellent property letting and management. In particular, I would like to give credit to the Property Manager for doing a good job and her professionalism. I am an overseas landlord. Her followup on any issue is very good. She works hard to keep my properties well managed. I have never had a problem… Read Full Review

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★★★★☆

“Assistance of Brinkley's Staff: ”

Written on: 18/01/2016 by 139Gutierrez (1 review written)

We had a leak in our property and were most impressed with the way that they handled the situation. The leak occurred on a Sunday and she called us immediately and took action. We were also advised, a few hour's later, of the findings of the contractor and the approximate cost. So far we have been satisfied with the Brinkley's staff - they keep us informed and updated on the situation on the house and do not hesitate to contact us if something needs attention. … Read Full Review

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★★★★★

“Service received”

Written on: 17/01/2016

Thank you to the person I dealt with for being so helpful and attentive when arranging for my hot water to be fixed - much appreciated - thank you very much… Read Full Review

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★★★★☆

“Fast Efficient, extreme professional and Competent”

Written on: 12/01/2016 by Joel74 (1 review written)

Brinkley's were extreme fast with dealing with our application. They were very efficient and professional when dealing with us over the phone and via email. Extremely good with answering all our questions and queries and keeping us unto date with any developments for our application. No complaints out end, everything was organised within a week, and with a constant feed of information and two way communication. So everything you could ask for from an agent really. Thanks for all the help. … Read Full Review

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★★★★☆

“Letting Review”

Written on: 12/01/2016 by jmerasmus (1 review written)

Brinkleys have let 2 properties for the past 5 years. They have been professional throughout. Moreover they have proactively engaged with existing tenants timeously to renegotiate and extend leases terms. I can recommend them as a good value letting agent… Read Full Review

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★★★★★

“Ground flr flat 412 Durnsford”

Written on: 07/01/2016 by McHughmj157 (1 review written)

Very professional slick service on the whole… Read Full Review

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★★★★☆

“Tenant and flat issues as well as tenancy agreement”

Written on: 21/12/2015 by michdan (1 review written)

There were a few issues with my flat that needed dealing with. They were not easy issues and i found that they were diplomatic with dealing with the tenants as well as seeing my side and my aspects. Things were sorted, they could have been a bit more timeous as follow up had to be prompted on some occasions but mostly they were very good… Read Full Review

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★★★★☆

“Mostly good, some bad”

Written on: 20/12/2015

The good: Sourced new tenants quickly and efficiently Managed tricky repairs and maintenance issues well Lettings team communicates well with landlords and tenants The bad: Accounts department communicates badly, makes mistakes and is slow to correct mistakes Commission is all charged upfront, I see no justification for this, especially for longer contracts… Read Full Review

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★★★★☆

“We are satisfied with Brinkley's as you keep us innformed.”

Written on: 19/12/2015 by Connorb307 (1 review written)

We are glad,especially now our son is away on his travels, that you keep us informed by sending us the statements of our account and tell us about the state of the flat after your inspections. We are glad you found us the current tenants, as they seem to be looking after the place well… Read Full Review

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★★★★☆

“Happy and well”

Written on: 18/12/2015 by ehWright270 (1 review written)

Could improve the way the accounts are done in terms of paying contractors and year end submissions… Read Full Review

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★★★★☆

“Rental management”

Written on: 17/12/2015 by Janiceking100 (1 review written)

I have found the team at Brinklets extremely efficient in both finding tenants and managing my 3 properties. The maintenance team always deal with clients requirements quickly and cost effectively. Which means I do not have to worry about anything. It would be useful to have a contact It's. This is probably available somewhere but I do not know where. I have not had much contact with the sales team and this could be improved… Read Full Review

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★★★★☆

“A good team”

Written on: 16/12/2015

Brinkleys are efficient and reliable. They are easy to contact and respond to communications speedily. I particularly appreciate that they keep me informed and also will offer advice. Additionally they will, for example, send a quick email to say that an issue is being dealt with even before things have been sorted out. This way I know that everything is in hand and has not disappeared into cyberspace or been forgotten. A good professional attitude… Read Full Review

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★☆☆☆☆

“STAY FAR FAR AWAY FROM BRINKLEYS”

Written on: 22/04/2015 by WarrenAsp (1 review written)

Since moving into our flat there have been a few problems and every time we have had to practically BEG Brinkleys to sort them out. The day we moved into the place the sinks were overflowing because they were clogged. Three of the rooms had lights that didn't work. The extractor fan in the kitchen has never worked. We went 3 months of winter without heating. We informed Brinkleys of these issues and they basically laughed in our face saying it's not their problem and we would have to sort it… Read Full Review

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Warrenasp's Response to WarrenAsp's Review

Written on: 24/04/2015

*Edit since this was posted Brinkleys has in fact fixed the water problem, had to threaten to contact the property owner though.

Still waiting on the painter...

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★★★★☆

“Professional and efficient service”

Written on: 19/03/2015

We bought a property via Brinkleys. I particularly liked their honesty with regards to the questions I had during the search and their efficiency in dealing with queries, and driving the sale forward so that the exchange of contracts was possible in a timely manner. The staff were professional and approachable, and overall we were happy with the high level of customer service provided!… Read Full Review

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Brinkleysadmin's Comment

Written on: 19/03/2015

Thank you for your kind comments.
Brinkley's

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