Brinkleys Estate Agents Reviews
Latest Reviews
★★★★★
“Very happy family”
Written on: 14/03/2013 by Ianandmimi (1 review written)
My husband, 9 month old baby and I relocated to London from Edinburgh due to my husband's work. I had been searching for properties for months and had dealt with many Estate Agents over the phone and email. However, I found them all to be quite unhelpful. We came across Brinkley's and dealt with [name removed] who asked about our requirements and timings. We met [name removed] on our trip down determined to find a flat to rent as time was running out and felt instantly at ease and confident... (read more)
★★★★★
“A very happy customer”
Written on: 25/02/2013 by SiSpencer
I am absolutely delighted with the service that I received from Graeme at Brinkleys. I first dealt with him three years ago when I bought my property and was sufficiently impressed to go with him again when it came to selling. He understood what I was trying to achieve in a fairly complex sale and chain, secured me the price that I needed to buy my dream home and navigated the complicated journey from offer acceptance through exchange and completion with great skill. Thank you for all of... (read more)
★★★★★
“Very friendly and professional”
Written on: 20/02/2013 by AlexCosta (1 review written)
From the first phone call I had with [name removed] it was clear he understood what type of house I wanted for my family. The houses he showed us were what we've been looking for and he did not waste our time. The house we liked was a bit over our budget but again Tone was always very honest during the negotiation process and in the end we got the house we wanted. I recommend [name removed] for any family looking for a house in Wimbledon. Also important to note that I saved around £500 in... (read more)
★★★★★
“A professional service from start to finish ”
Written on: 06/02/2013 by neiladamhall (0 reviews written)
Many thanks to [name removed] for going out of his way to be flexible and accommodate our early evening/early morning viewings. A professional service from start to finish, i would recommend Brinkleys to others. (read more)
★★★★★
“Great, fast and extremely helpful!”
Written on: 31/01/2013 by DaveRuk
We first dealt with Tony in the office and he was extremely helpful and unlike other agents (which is very refreshing) he really listened to what we were after and did he best to find it. When we found the property we desired, he put every effort into us getting this he could, even though we were not the first to make the actual offer, were up against 2 other people with the same offer and we got it! We then were passed to Katie who ran through everything to expedite our move date (as it... (read more)
★★★★★
“Always happy to help! ”
Written on: 28/01/2013 by coralcollins
My experience with Brinkley’s has been brilliant. They have been always happy to help and I would defiantly recommend them to friends and family. Not your typically ‘pushy’ estate agent. Jamie from Brinkleys was exceptionally good with being efficient and helpful. (read more)
★★★★★
“Efficient, friendly and would recommend to others.”
Written on: 28/01/2013 by simongraham1990
Jamie found me the perfect flat, registered my details and with in 30 mins received a call to book me a to see a couple of flats. We loved the flat we viewed and Jamie negogiated us a great deal. Would highly recommend Brinkleys, they offer a very personable service and you always know what to expect next. I would like to thank all of the team there and in particular Jamie Graham (read more)
★★★★★
“Excellent service and customer care”
Written on: 22/01/2013 by Joseph.harris85
Our experience of Brinkley's was overwhelmingly positive, from the day we viewed the property to the acceptance of our offer to the completion of paperwork. Special mention must go to Jamie Graham, who negotiated a great deal, and particularly Katie Butler, who was polite, prompt and genuinely cared about the progress of our deal. I would have no hesitation in recommending Brinkley's to any prospective buyers, tenants or landlords. Thanks! (read more)
★★★★★
“Amazing service, thanks Katie and Tom!!!”
Written on: 22/01/2013 by Julz52
We had absolutely great service from both Tom and Katie, they were so professional, efficient and easy to approach. So lovely, and felt like they were really there to help us, also great that we didn't have to pay any agent fees!! thanks so much! (read more)
★★★☆☆
“many Thanks to Tom Wolfe”
Written on: 25/12/2012
We would like to thanks Tom Wolfe. He is very professional and very hardworking and a veri honest and polite person. Tom always understood our needs...he is always available and he does the his best for the Customer. He is a very good person and very Customer oriented. We are very happy about his service. we are not very happy with the administration office...it is very difficult to contact them expecially by email. We received the check-in report just after our request and thanks to... (read more)
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Showing 1 - 10 of 61 Reviews
★★★★★
“Many thanks to Tom”
Written on: 15/12/2012 by JuliaGluch
Many thanks to Brinkleys agent Tom who was polite, helpful and honest with us. He understood what we were looking for and found for us perfect flat for us and our small baby. Thanks Tom! (read more)
★★★★☆
“Helpful agents and professional service”
Written on: 04/12/2012
I just arrived to UK with, so this was my first rental experience. Brinkleys agent Tom Wolfe was very helpful, always on time, responsive to my queries and provided details. I am satisfied with the flat I got, no hidden problems until now, pleasant landlords. (read more)
★★★★★
“Thanks Katie”
Written on: 26/11/2012 by hargreaves443
Thanks Katie for all your hard work this past year me and my family have been very happy in our home. I wish you all the best in the future. (read more)
★☆☆☆☆
“Not recommended”
Written on: 21/11/2012
My experience with Brinkleys began this summer as my flatmates and myself were looking to secure a place within a 6-7 week window. All was well with Brinkleys until after viewing the property. Here is a synopsis of some issues we encountered: -Although requested and emphasized upon reading the draft, certain parts of the tenancy agreement were not removed/altered (e.g. sharing tenants' personal details with 3rd parties) -Tenancy agreement was created in such a way to protect the Landlord... (read more)
★★★★☆
“Best Angency in London”
Written on: 15/11/2012
So my girlfriend and I were looking for a new property for a while and happened to stumble across Brinkley's. They were the most helpful agency we found. We dealt with the Wimbledon branch, the agent we had was Alex Duval. He was the best agent we had met, he listened to what we wanted and instead of trying to force other properties on us like some agencies he actually told us which ones were not worth viewing and even showed us round some properties in his own spare time. The fact they... (read more)
★★★★★
“Happy Landlady with Brinkleys”
Written on: 14/11/2012 by williamvera (1 review written)
I have been with Brinkleys as a Landlady for a number of years, Kirsty Brinklow and Katie Sharpes have been most helpful , and things have gone smoothly, as I live 200 miles away, I need good Agents, I would recommend them, I have had good quiet tenants , and the house is kept in good order, they always answer my emails, and phone calls, and keep in touch, and I like the personal service that the Arthur Road Branch gives me. (read more)
★★★★★
“Great Service!”
Written on: 14/11/2012
I was really impressed with the service from Brinkleys Estate Agents. The whole process of viewing the flat and signing the contract has been really easy and straightforward. I'd like to thank Alex Duval and Amelia who have both been really helpful. Many thanks! (read more)
★★★★★
“Good friendly service”
Written on: 09/11/2012
Just been looking for a house in the Wimbledon Raynes park area, and spent half a day with Tony driving around looking at houses. He knew the area well and was keen to let us a house. Was a pleasurable day, and not just the normal trog round until something pops up. Much better than all the other agents we saw. Will be keen to use Brinkleys in the future. (read more)
★★★★☆
“Good managing agent”
Written on: 08/11/2012 by putneytenant (1 review written)
Been living in a flat in Putney for about year now, with Brinkley's managing the property on behalf of the landlord. Found the agency to be a reliable, professional partner in resolving various issues related to e.g. heating, acting impartially for the benefit of both the tenant and the landlord. Would like to thank this way to Kristy from the management office for her continuing help and constructive approach over the year. Would definitely recommend Brinkley's as a professional partner in... (read more)
★★★★★
“simply the best”
Written on: 02/11/2012 by larry123 (1 review written)
Thank you for my new home me and my family are ever so happy. (read more)
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Showing 11 - 20 of 61 Reviews
★★★★★
“Great fast service!”
Written on: 01/11/2012
Very impressed with the level of communication throughout the whole process. Really felt they went the extra mile to get me a good tenant. I was especially impressed with Alex Duval and Amelia and Suzy in the office. Definiitely would recommend to other landlords. (read more)
★★★★☆
“Excellent”
Written on: 31/10/2012
Quite easily the best lettings agent we dealt with and from start to finish the service was friendly, trustworthy and honest. Aside from others we had used and contacted Brinkley's were the only agent who seemed to genuinely have our best interests in mind, rather than the other way around. No being bartered against others, poorly treated or talked down to that we had experienced elsewhere but rather simply great service. Moreover, when problems did arise they were quickly worked through... (read more)
★★★★★
“Great local agency”
Written on: 31/10/2012 by peter55 (1 review written)
As we prepared to relocate from Germany to UK, I approached a variety of agencies in the Wimbledon area. Brinkley’s immediately stood out as the best agent, understanding our requirements and offering us a range of suitable properties to rent. When we saw the idea home, they quickly handled negotiations with the landlord and concluded the tenancy agreement. On moving in we unfortunately found quite a few small problems, but Kristy in Brinkley’s property management team quickly helped to... (read more)
★★★★☆
“4 years on”
Written on: 31/10/2012
I am renting a flat from Brinkleys for more than 4 years now. They always help out if I have any concerns with the flat. They are a good connection between me and my landlord. They act asap to any difficulties shall arise. I would recommend them to anyone who wants to rent a property. (read more)
★★★★★
“Efficient, proactive and brilliant”
Written on: 30/10/2012
I used Brinkelys Estate Agents recently and they were fantastic - I was not disappointed. Having had experiences with poor agents before Brinkleys reassured me that not all Estate Agents are the same! The flat was marketed quickly and appropriately - no false promises - just a realistic assessment - and I had new tenants within a week. Robert personally took on the property and has given me good advice when needed. Having been an Estate Agent I know what to look for in a 'good agent' and... (read more)
Peter55's Comment
Written on: 31/10/2012
As we prepared to relocate from Germany to UK, I approached a variety of agencies in the Wimbledon area. Brinkley’s immediately stood out as the best agent, understanding our requirements and offering us a range of suitable properties to rent. When we saw the idea home, they quickly handled negotiations with the landlord and concluded the tenancy agreement.
On moving in we unfortunately found quite a few small problems, but Kristy in Brinkley’s property management team quickly helped to resolve them all to our complete satisfaction.
The fact that Brinkley’s is a local agency, with a team that intimately knows the area and the properties they manage, is a real advantage. Thanks Brinkley’s for making our relocation so smooth!
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★★★★★
“It is surely worth giving them a try!”
Written on: 30/10/2012
Robert Brinkley and his team offer a very professional, good-value and hands-on service. (read more)
★★★★★
“THANK YOU SO SO MUCH”
Written on: 30/10/2012 by Lisahardy (1 review written)
I started using Brinkleys appox 3 years ago for my property in Wimbledon Park and they have always found me suitable tenants and achieved a good rent for me. I felt I needed to write this review as it appears not all landlords take the time to visit these sites and I can say Robert Brinkley and Marco Baptista have been nothing more than outstanding over the past 3 years. (read more)
★★★★☆
“Great work”
Written on: 30/10/2012 by sshotts (1 review written)
From the start Brinkleys gave us 100% in trying to find a tenant, they kept us up to date on all viewings. once they had found a tenant they worked closely with us to get the tenant moved in. great service. (read more)
★★★★★
“Positive experience with Brinkleys”
Written on: 04/10/2012 by christinat (1 review written)
Throughout the 6 weeks in which i have lived at the property, Brinkleys have impressed me by both their sheer responsiveness and ability to resolve problems with the minimum of fuss. I've had a number of poor experiences with other London-based firms; on the basis that Brinkley's has yet to either let me down or perform in a manner that I deem to be below my expectations, I would not hesitate to recommend them (read more)
★★★★★
“Well Done Brinkley's”
Written on: 19/06/2012
Brinkley's Estate Agents in my experience with them are friendly, helpful, professional in their approach with us as landlords. We have achieved the asking price of the rent for every property we have asked them to let. Their paperwork and fees are exceptional and we are completely happy with their services and will continue to use them. (read more)
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Showing 21 - 30 of 61 Reviews
★★★★★
“Strong local agent, one of the best in South West London.”
Written on: 05/03/2012 by JustinSW20 (1 review written)
I have been buying/selling/letting properties in London for 15 years and during a recent development project took a short term let through Brinkleys. The staff were some of the friendliest I have come across. One of the strengths of Brinkleys is the fact that all of the offices are local, unlike most London agents who have a local office, then management in another city, and finance in another city again. Despite a landlord who was difficult to reach, Brinkleys remained motivated and... (read more)
★★★★★
“Excellent friendly service for landlords”
Written on: 04/02/2012
Brinkley's let my property quickly and hassle free. Great value for money and super friendly staff, I will definitely be recommending them and using them in future. Thanks Brinkleys! (read more)
★★★★☆
“Good efficent service”
Written on: 18/01/2012
Brinkley's found a Tenant quickly & did a realistic deal when the Tenant resigned for a second year, not trying to charge us a full year's fee as some national agents try to. (read more)
★★★★★
“Very good service”
Written on: 17/01/2012
I have let my property twice and am very happy with the service provided. I also use the management service which is very good. I am surprised with some negative comments as my experience since 2010 has been very different indeed. They are professional and a pleasure to work with. (read more)
★★★★★
“Great Service”
Written on: 16/01/2012
I was very impressed with Brinkleys service from the first meeting - they always arrived promptly to appointments, all the staff I dealt with were genuinely friendly, any issues I raised were dealt with quickly, and all for a very competitive fee. They rented my flat out within a week of it going on the market. Overall very pleased with the service, and wouldn't hesitate to recommend to other landlords and tenants alike. (read more)
★★★★★
“Dedicated, hard-working and positive!”
Written on: 13/01/2012 by glynnbuxton (1 review written)
Have been very satisfied with this team working across these sites and especially at re-let they step up another gear and go for it. Very pleased. (read more)
★★★★★
“Friendly and Reliable Agents”
Written on: 12/01/2012 by lisasmit
I was very impressed when Brinkleys found us a home very quickly. They were friendly and efficient- we were able to move into our new home very quickly. Whyen we were moving out, they were very considerate and always warned us of a viewing. I would recommend them to friends. (read more)
★★★★★
“Honest, efficient and nice to deal with”
Written on: 12/01/2012 by James.Stringer
The team at Brinkley's were great to work with right the way through the process of leasing out my flat. From the initial viewing through to finding good tenants, and to organising the contract, I found the service to be friendly, very efficient and straightforward. Thanks, and I will be using you again! (read more)
★★★★★
“Just one more satisfied client!”
Written on: 16/12/2011 by nellycloris (1 review written)
Just one more satisfied client! You were extremely professional both in your approach and the way you conducted the sale of my apartment. Thank you Brinkley's Estate Agents. (read more)
★★★★★
“We greatly appreciate your efforts”
Written on: 15/12/2011 by ciavelicia (12 reviews written)
Brinkleys, thank you for your hard work and help with our house purchase. We greatly appreciate your efforts and have enjoyed dealing with you. Your company is great! (read more)
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Showing 31 - 40 of 61 Reviews
★★★★★
“Professional and painless service”
Written on: 14/12/2011 by markkidou (4 reviews written)
Brinkleys are knowledgeable of the area, efficient and friendly staff. My house sold only in two days; a good professional and painless service! Thank you. (read more)
★☆☆☆☆
“Totally unprofessional”
Written on: 28/10/2011
Didnt return my three phone calls and when we viewed the property they didnt have keys and there was noone staying in the house so couldnt even view the house we were meant to see - what a waste of time! Then we were shown another place a car trip away and the driver drove like a loonatic, actually speeding up to jump over the speed bumps and got lost on the way so a 5 minute trip ended up taking 20 minutes. Finally after viewing a place which didnt fit our needs at all the agent left us at... (read more)
★★★★★
“a pleasant experience”
Written on: 19/10/2011
We have had a pleasant experience with Brinkleys Estate agency. Right from viewing the properties to the move in process, we have found all members of Brinkleys estate agency to be professional, friendly and very helpful. The way they do things seem to be very efficient, which made it easier for us than my previous experiences. I find I am always easily able to get hold of someone who can deal with questions and issues which was not the case with my old agency. All in all I am pretty... (read more)
★☆☆☆☆
“Please READ ALL!!MISLEADING, UNPROFESSIONAL AND...”
Written on: 07/10/2011
We went to view a property and we explained our situation to the agent who was with us. It was 4 of us looking to move in however only 2 of us were full time employed at the time as other couple was not in the UK yet. We told him that they will be coming to London in a week and a half and that by the time we move into the property we all be full time employed as one of them had a job secured already and he would be given the contract straight away after his arrival to London. I've explained... (read more)
Guest's Comment
Written on: 17/10/2011
This review is not a true statement of actual events the reviewer in this case is upset because they misinformed the negotiator about there financial situation and upon referencing this was uncovered, we offered help with this by suggesting they use a guarantor or pay rent in advance, our client is the Landlord and we will not place tenants into our clients properties who cannot prove there income. Brinkleys use Letsure referencing agency for all our tenants and our staff are fully trained to inform all tenants of there obligations and this is also backed up via confirmation emails that would have been sent after the offer was accepted. Brinkleys cannot be held liable for inaccurate information passed to our staff.
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★★★★☆
“Our relationship with Brinkleys started off badly with...”
Written on: 06/06/2011
Our relationship with Brinkleys started off badly with the particular agent being somewhat uncontactable and forgetting our details, but they put us on to a new agent, who was great - very helpful and patient and assisted with the smooth transition. Thanks! (read more)
Christinat's Comment
Written on: 04/10/2012
Throughout the 6 weeks in which i have lived at the property, Brinkleys have impressed me by both their sheer responsiveness and ability to resolve problems with the minimum of fuss.
I've had a number of poor experiences with other London-based firms; on the basis that Brinkley's has yet to either let me down or perform in a manner that I deem to be below my expectations, I would not hesitate to recommend them
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★★★★★
“very helpful and patient staff”
Written on: 26/05/2011 by liamrutherford
i used brinkleys to rent a four bedroom property.. after finding it very hard to find a house in our budget, in the right location and with a garden, when we found it... brinkleys, especially the wonderful maria, helped us to snap it up quickly. moving four young professionals, all in the catering trade i could imagine was very difficult for the team, but even though im sure we caused them a few headaches, they gave us a truely wonderful service... cheers brinkleys (read more)
★★★★★
“We found Brinkley's staff and Management to be...”
Written on: 02/01/2011 by GaryandTarry (1 review written)
We found Brinkley's staff and Management to be friendly, honest and informative. They have helped us to find our last four homes to rent and we would certainly recommend them to anyone who is looking to rent in the geographical areas they look after. Their service is efficient, affordable, professional and personable which makes a huge difference when you are deciding where to live. Thank you Brinkley's for our lovely home!! (read more)
★★★★★
“we went to at least 5 agencies, we were surprised...”
Written on: 26/12/2010
we went to at least 5 agencies, we were surprised about the professionalism of Brinkleys.
All the staff were so nice to us and they gave us the possibilty to find what we were looking for.
(read more)
★★★★★
“A few months ago I was referred by a friend to try...”
Written on: 07/12/2010
A few months ago I was referred by a friend to try BRINKLEYS to have my two apartments rented out as I was not happy with the previous agencies I was using. I deal with a Mr Marco Baptista who is a true professional, he is always happy to go an extra mile for his customers. To this date he tirelessly looks after my interests and at last I have no worries and have peace of mind. Hoping to purchase another property and will, without a doubt, happily hand it over to BRINKLEYS. ... (read more)
★★★★★
“At 1% Brinkley's offered excellent value for money....”
Written on: 06/12/2010
At 1% Brinkley's offered excellent value for money. Added to that the staff were efficient and polite. They were especially good at liaising between me, the seller, and the buyers. As an executor's sale the house sold for £15,000 more than the probate valuation, which was good. It was a pleasure to work with Matthew Pitter. I would certainly recommend Brinkley's to anyone selling a house in that area. (read more)
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Showing 41 - 50 of 61 Reviews
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Katiesharpes's Comment
Written on: 22/11/2012
Thanks for your comments.
We use a standard ARLA contract, so the contract is designed for the industry and should not favour landlord or tenant.
Contracts are always sent over to tenants in time for parties to read and feel comfortable with what they are signing.
Any amendments would have been put to the landlord for the decision as to whether this could be changed, this does not fall on us to decide.
It should have been explained to you that the property needs to be returned in the same state that it was handed over to you, if it was not professionally cleaned, then there wouldn’t be a need to organise and pay for one at the end of your tenancy. Again, this is the landlord discretion as to whether the property is professionally cleaned and we need to trust their judgement on the matter.
Sorry to hear that there are still issues remaining- can I ask if this is a managed property- if so please contact me at the office and hopefully I can help sort these out for you.
Hopefully hear from you shortly,
Katie Sharpes,
Office Manager, Wimbledon Park Office