Carcraft, Chertsey, Surrey Reviews

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★★★☆☆
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Carcraft, Chertsey, Surrey
Carcraft, Chertsey, Surrey
Carcraft, Chertsey, Surrey
Carcraft, Chertsey, Surrey

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Latest Reviews

★☆☆☆☆

“I will never use these people again!”

Written on: 06/07/2014 by KareemHayden1963 (1 review written)

The car I bought was nice. However, I was then lied to, promises kept being made and then broken. I was made to feel like I was a nuisance and no-one wanted to know about or deal with the issue. I offered to return the car before the end of the 'cooling down' period and tell them to basically s*d off but they again lied and said the cooling off period only meant if I wanted to swap the car for another...total lies. PLEASE DO NOT BUY A CAR FROM THESE IDIOTS… Read Full Review

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Carcraft_'s Comment

Written on: 07/07/2014

We are sorry to hear you are unhappy with our Chertsey branch – please can you provide us with your vehicle registration to see if there is anything our customer service team can do to assist.

You can also call customer services at Head Office.

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★★★★★

“Wow what a service ”

Written on: 29/06/2014 by Dean180 (1 review written)

We have just picked up per new BMW from car craft and we are very happy great staff and great choice of cars we told our friends and they are buying one from there too. I don't normally do reviews but felt car craft offer customers a great service that everyone should know about… Read Full Review

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★★★★☆

“Excellent Service ”

Written on: 08/06/2014 by tomsmith7777 (1 review written)

Incredibly happy with the service I received at my recent visit to carcraft Chertsey. The staff were professional, attentive and very helpful. They listened to my requirements and helped to provide exactly what I wanted… Read Full Review

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★★★★☆

“Very happy ”

Written on: 07/06/2014 by Babycakes84 (1 review written)

Very friendly helpful staff gave me a great deal will Defo recommend to people very happy with my new car !! Only thing I got a little bored of was waiting around for the finance that Defo needs speeding up but other than that great team they have there !!… Read Full Review

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★★★★★

“Top class service ”

Written on: 06/06/2014 by Mchatterbox (1 review written)

This is the second car I have brought from car craft and I got the same service as I did first time round great salesman and a good all round service everyone makes you feel at home and there is no pressure on you whatsoever. I can't fault the staff at chertsey as I think they need to be complimented on such good customer service… Read Full Review

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★★★★★

“very friendly staff”

Written on: 30/05/2014 by neerak (1 review written)

the salesman that called me was very helpful, when we arrived at carcraft the salesman was very friendly took us for a test drive explained to us about the features of the car, the other staff we dealt with were very professional people. we had a very pleasant experience and would defenetly recommend them to anybody. the car we brought is fantastic thankyou very much … Read Full Review

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★☆☆☆☆

“Disgustingly unprofessional”

Written on: 29/04/2014 by Thomase112 (1 review written)

My sister was looking to purchase a car from Carcraft in Chertsey. She gave them a £200 deposit to hold the car which they did do however she has received very unprofessional texts pushing her to come back to view and test drive the car. Not only this but an immediate family member passed away only 3 days ago. My sister has explained this to the company and she has since received texts saying things like 'I totally understand where you are coming from because my grandfather passed away' and… Read Full Review

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★★★☆☆

“disappointed and intimadating”

Written on: 26/04/2014 by mariauk123 (1 review written)

the salesman was great not too pushy however the rest of the staff were eating in front of customers, smoking outside the entrance door and one member of staff was brushing her hair. this was not very professional. the car I had chosen from the Newport branch had been driven to Chertsey for me to view. I loved it and having fortunately done most of the finance 2 days before I was only there for 2 hours. my previous car bought from there was 8 hours. I had to take the car back within the 7 day… Read Full Review

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★★★★☆

“friendly and helpful”

Written on: 26/04/2014 by senorap (1 review written)

We were helped by a very friendly and helpful man. We chose a car and sorted out part exchange of our old car fairly quickly. It did take a long time to sort finance out but we were able to take our new car home the same day. Throughout the day we were asked if we needed drinks and the manager even bought our son an ice-cream! We would reccomend this branch of carcraft to our friends… Read Full Review

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★★★☆☆

“very friendly staff but lots of waiting around”

Written on: 22/04/2014 by MeganHoffman176 (1 review written)

Staff very friendly from the start but had to wait an hour to test drive a car as flat battery and no fuel,once I'd chosen a car to buy had to wait hours to complete sale due to lack of finance staff.in total spent five to six hours just to get paperwork done.then couldn't take car home as needed new battery and not, told it would be dropped of at home next day, next day got a phone call saying it would be day after as no MOT's available, finally got car next day in the afternoon after repeated… Read Full Review

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★★★★☆

“Give Carcraft a test if you want the Best”

Written on: 20/04/2014 by iJohnO (1 review written)

Good selection of cars at reasonable prices. All the staff were friendly and made what could have been a stressful day, quite enjoyable. I will certainly use them again,and would not hesitate to reccomend my friends to pay them a visit. I am extremely happy with my purchase, except that he car came with only 1 key and no handbook, both of which I had to purchase myself… Read Full Review

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★★★★☆

“Hassle Free !”

Written on: 17/04/2014 by L.Warner (1 review written)

Was very happy with the service at Chertsey branch. I wasn't hassled by the sales rep, was made very welcome with plenty of tea and coffee. I found the small idea car I was looking for and drove away in it on same day… Read Full Review

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★★★★☆

“Fuss Free Car Shopping”

Written on: 16/04/2014

Great service, expansive selection and the best was that once I picked a car I could take her home that day. I recommend you take the Happy Driver Scheme because then you don't need to worry about all the added bits like Mot's etc for your car. The salesman was great he did not push me to make a decision and between him and the manager they gave me a great deal. I would recommend them above other garages as they cut out the rubbish and give you the hard facts… Read Full Review

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★★★★☆

“Brilliant service, friendly helpful staff”

Written on: 13/04/2014 by SoyyoIme (1 review written)

I love my little car! I had an issue with my car too and it was fixed in less than 24hours. I would recommend taking the drive happy Guarentee service! I am so pleased I bought it! Not only do you get full RAC service all MOT's services and any repairs are covered for the next 4 years I am paying finance! And at 10 pounds per week I think that is brilliant considering how much I have spent out on cars in the past! I will be recommending Carcraft to all friends and family looking to purchase a… Read Full Review

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★☆☆☆☆

“Happy with the service"!”

Written on: 13/04/2014 by MUSTATEA (1 review written)

Happy with the service"!… Read Full Review

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★★★★☆

“as we arrived we were made welcome and nmot pushed...”

Written on: 13/04/2014 by dawny73 (1 review written)

as we arrived we were made welcome and nmot pushed into buying any car choose the one I liked and asked for the best deal and the staff done there best very kindly they did help me get the best deal. Customer service was very good and we very happy with the car I purchased and the after care… Read Full Review

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★★☆☆☆

“Something dodgy going on! ”

Written on: 02/04/2014 by JabariO'Hara (1 review written)

We were greeted nicely at the door and introduced to our salesman. He let us have a look at the cars while he got some paperwork out. After selecting the most suitable car, we began to talk about details of the car. Apparently, you get the 120 point inspection review of the car AFTER you have paid for it, which seems a bit pointless. Also, the car had no service history and we were told it's all online now, even though after contacting the car company, there is no such thing. A different car… Read Full Review

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★★★★★

“Our Experience at Carcraft”

Written on: 24/03/2014 by RebelRees (1 review written)

The sales team are marvellous and nothing is too much trouble for them. There is a huge selection of cars to choose from which is great, also you can take a test drive and see for yourself how the car feels. Their after care also sounds very promising. I would definitely recommend… Read Full Review

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★★★★★

“very good team”

Written on: 22/03/2014 by EanMolloy (1 review written)

As soon as my wife and i saw one of the sales team we where offered a drink and told to take our time looking round the car once we pick a car one of the team sorted out the credit and i drove the car away the same day very happy with carcraft well done keep up the good work… Read Full Review

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★★★★★

“Very Happy ”

Written on: 22/03/2014 by majonez405 (1 review written)

We were happy to deal with CarCraft sales team in Chertsey show room. They are very good salesmen,seems very decent and have "can do attitude". We were looking for a good car in a good price and we found it in one day visit. We trade in our old car and there was no problem with this. Happy to come back in future… Read Full Review

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