Carcraft, Lakeside, Essex Reviews
Latest Reviews
★☆☆☆☆
“ GOD BLESS CARCRAFT !!!”
Written on: 17/05/2013
They are cheated me with un worthy vehicle, and very bad treatment to customers. you can't talk to them unless you go to showroom Bet. i am trying to talk to one of the customer/ complaint service men since from 2 months almost i called every day, but i can't ! They lie every thing about vehicle i came to know after purchase. GOD BLESS CARCRAFT !!! (read more)
★☆☆☆☆
“Terrible terrible terrible ”
Written on: 06/05/2013 by Samsky86 (1 review written)
2010 poked my head in to the show room to see what what was on offer wasnt really planning on buying anything. However the swarm of smarmy salesmen could obviously smell the sale and homed in for the kill. And yes when they are trying to sell to you they are the nicest people in the world who would bend over backwards to help you. However as soon as all the paper work was signed it was like a switch had been flicked and now they treated me like i was the most annoyi g waste of time and... (read more)
★★★★★
“helpful and quick”
Written on: 29/04/2013 by tball
seen a car in sheffield,on net,they drove it down the next day for small charge, we drove it home that day. brill!! took it back for service not long ago, no problems booking it, was told might be there for a while if i not first in que, so planned day shopping with kids, and car was finished before we had! very good service and helpful, would recommend. (read more)
★☆☆☆☆
“never use them”
Written on: 06/03/2013 by ash143
NEVER USE THEM . TERRIBLE NEVER BUY OR SELL A CAR WITH THEM. THEY WILL RIP YOU OFF (read more)
★☆☆☆☆
“AWFUL SERVICE - DO NOT EVER GO THERE!!!!!!”
Written on: 28/11/2012
Got a car from carcraft February 2012 and still having problems with the company 9 months later! They are quick enough to take your money and push you into getting a car there and then and make everything look amazing, but as soon as you have a query or problem they don't want to know! still having problems to date, spoke to them today, a guy called Shivarni (or something similar) hung up on me 5 times, made funny noises down the phone and was plain rude. none of the staff care there, i... (read more)
★☆☆☆☆
“Ignorant Company to deal with”
Written on: 21/08/2012 by WALOS (1 review written)
Bought VW Golf GT 1.4 tsi, in January of this year. Recently the exhaust emission warning light came on, and after endless phone calls, and making a fuss , got it in to theyre Lakeside store. Turns out it was oil contamination in the turbo pipe. Not trusting theyre assesment, I took my car to an independant garage, who told me the same, plus, the fact that just replacing the pipe, as Carcarft were going to do (at my cost), wasnt going to solve the problem, and that the intercooler had to be... (read more)
★★★★★
“Great service with peace of mind”
Written on: 20/08/2012 by Happychappy75
I recently purchased a car from carcraft in Lakeside and found it to be a rather pleasant experience. I found a car I love and was helped every step of the way. I would recommend anyone going there to speak with Bradley(one of the sales executives), he got me a great deal and was helpful throughout the whole process. (read more)
★☆☆☆☆
“ EXTREMELY POOR AFTER SALES”
Written on: 18/07/2012 by thebiglennonski (1 review written)
bought a car from Carcraft Lakeside on 18/06/12. when buying the car the staff couldn't have been more helpful. what a different story it is now. today, exactly one month after purchasing this car (Vauxhall Vectra 2008)i was driving into work when the engine management light came on and the car started chugging like an old tractor. i spent over an hour permanently on hold to carcrafts customer services and never did get a reply. i sent 2 e-mails half an hour apart and finally after about... (read more)
★☆☆☆☆
“never ever”
Written on: 08/06/2012
Once you walked in their centre in Lakeside, the so called salesmen jump on you as if they can smell money. it is a gang of ex cons now calling themselves salesmen, please avoid them and avoid the temptation. all the cars look glitzy inside the centre until you take them out , then all the parts start falling apart. First you have the finance guy who thinks he is brain surgeon, running up and down with a pile of papers and photocopying old and expired MOT, making you wait while he is working... (read more)
★☆☆☆☆
“crooks”
Written on: 31/05/2012
walked there, got a car then after 5 weeks faults in a car start emerging, rang Carcraft to explain, once your cooling period is off and you are tied up with the finance company with your so called drive happy certificate, they don't want to hear about you. Their repair centre is always overbooked, you will never have an appointment within 1 or 2 days, unless you call RCA and ask for the car to be dumped in their garage.However they don't work saturday or sunday that means day off work, car... (read more)
See next 10 reviews
Showing 1 - 10 of 27 Reviews
★☆☆☆☆
“never ever”
Written on: 30/05/2012 by yozang11
Once you walked in their centre in Lakeside, the so called salesmen jump on you as if they can smell money. it is a gang of ex cons now calling themselves salesmen, please avoid them and avoid the temptation. all the cars look glitzy inside the centre until you take them out , then all the parts start falling apart. First you have the finance guy who thinks he is brain surgeon, running up and down with a pile of papers and photocopying old and expired MOT, making you wait while he is working... (read more)
★★☆☆☆
“GREAT AT FOBBING YOU OFF,DO NOT BUY LOOK ELSEWHERE”
Written on: 25/03/2012 by jpresto21 (1 review written)
BOUGHT MY PEUGEOT JANUARY 2012 LAKESIDE BRANCH WITH AN AGREEMENT A SPARE KEY WAS SUPPLIED IN WITH PRICE, OTHER WISE WOULD HAVE WALKED AWAY,PROMISE GIVEN TO ME. 6 OR 7 WEEKS PAST AND MUCH BADGERING TO THE POINT I HAD AGO AT MANAGER BECAUSE OF BEING GIVEN RUN AROUND, FINALLY AUTHORISATION GIVEN TO SERVICE TEAM TO ORDER. AMAZINGLY MY SPARE KEY FOUND IN DRAWER AFTER ALL THIS. STROKE OF LUCK ON HIS BEHALF NOW DOES NOT HAVE TO PAY FOR ONE. ON THE DAY I HAD AGO AT MANAGER MY CAR WAS SUPPOSED TO BE... (read more)
Walos's Response to jpresto21's Review
Written on: 23/08/2012
How did you get on?
Reply to this comment
★☆☆☆☆
“Ridiculous lack of customer service! Disagreement with...”
Written on: 21/03/2012 by honestgal (2 reviews written)
Ridiculous lack of customer service! Disagreement with what their "call centre" has offered and what Lakeside themselves can do but the way it was handled was terrible! Thing that gets me the most is that there are so many people out of work yet Carcraft decide to employ people who couldnt be any worse at their job! (read more)
★☆☆☆☆
“Cars overpriced and ripoff finance”
Written on: 13/03/2012
Cars are ok quality but way overpriced, just look on auto trader and you will find your car cheaper. Don't enter into a finance agreement unless you have money to burn, the apr is ridiculous use them to get a look and feel of a car you might be after, but thats it (read more)
★★★★★
“I actually cannot c what every 1 is talking about my...”
Written on: 17/04/2011
I actually cannot c what every 1 is talking about my experience with craft was exceptional. What people have to take into consideration they sell properly 50 to 60 cars a week and there are 85 complaints about lakeside which when u think about it is not to bad. My car has been brilliant and the salesguy was very polite and really helpfull i think the lads name was Joe from lakeside and the managers couldnt of done any more for us. (read more)
★★★☆☆
“I must be one of the lucky one's, I purchased a 2003...”
Written on: 24/10/2010
I must be one of the lucky one's, I purchased a 2003 Vauxhall Vectra 5 years ago. The price was a little over the top, but I did get a very good price on the car i part exchanged, and todate the car has only cost me tyres and servicing. I must admit that when I first went in to the showroom sales people were all over me, but I made it quite clear I wanted to be left alone to look around and I would call a sales person if I found a car I wanted, which I did, we had a deal and I picked the car... (read more)
★☆☆☆☆
“Carcraft has got to be the worst car buying experience...”
Written on: 19/05/2010
Carcraft has got to be the worst car buying experience I have ever suffered. Went to collect my new car after being told it was all ready with a full service and new MOT. On the way home it broke down. I called carcraft and they said I had to have it recovered at my expense. I waited 1 hour for the AA by which time carcraft was shut, so they took it to their garage. Next day the AA were going to take it back to carcraft, the AA mechanic told us there was no way the car was serviced, so I... (read more)
Granniecoupe's Comment
Written on: 05/11/2010
I found this review very helpful because it clearly shows carcraft are only interested in selling you the car and take no interest in you when you have a problem with it! Also their claim that they carry out a 200 point check before selling the car is rubbish based on what the AA found.
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★☆☆☆☆
“I bought a car from Carcraft in August 2008. Every 3-6...”
Written on: 24/02/2010
I bought a car from Carcraft in August 2008. Every 3-6 months, the car has a problem that needs expensive repairs. I have fought with Carcraft and Creation finance,as the car started giving me problems, two months after i bought it.
I warn everybody. Please do not buy a car from Carcraft.
(read more)
★☆☆☆☆
“well i have takeing a bmw to carcraft to sell and thay...”
Written on: 11/12/2009 by charlieuk1 (1 review written)
well i have takeing a bmw to carcraft to sell and thay had me there 4 hours
did not buy the car from me and thay talked me in to swaping it for one there
car's im now down £5.000 now thats not £100 or £200 is £5.000 lot of money thay
are over priceing there car's by £7.000 well the one i did a swap for
in 24 hours if i was you i would stay away from carcraft .
charlie .
(read more)
★☆☆☆☆
“as soon as you walk into carcrafts showroom its like...”
Written on: 29/07/2009
as soon as you walk into carcrafts showroom its like you're a piece of dead meat in a vulture cage. i can understand they work on commision but the way they are is almost like how traders are in third world countrys..its just not neccesary.
we ended up putting a deposit on a car which cost £12000 and was told we would be given tax with the car (via cash back) picked it up yesterday went to get it taxed and was told it was not possible as the car is registered as disabled, phone CC and have...
(read more)
See next 10 reviews
Showing 11 - 20 of 27 Reviews
☆☆☆☆☆
“Bad customer service from Carcraft. we have been told...”
Written on: 11/03/2009 by Hampson
Bad customer service from Carcraft. we have been told many times we will get a call back but they never do. The manager does not sympathize with our problems and he hasn't offered us a solution the manager said our car was ready but then when we phone up the servicing department they said they haven't started the work on it, we were given the wrong spare key which means when we had a problem with the auto natter we could n't lock the doors so the car was left unlocked for two nights,... (read more)
☆☆☆☆☆
“Both my boyfriend and I have bought cars from Carcraft...”
Written on: 28/07/2008 by ukgirl1981 (1 review written)
Both my boyfriend and I have bought cars from Carcraft Lakeside - he a BMW 3 series and I a Citroen C3. For the first 5 weeks after buying our cars we have been to the Lakeside Carcraft every week due to various problems with our cars.
Did I mention that Lakeside have sold us vehicles without log books? They neglected to tell us until we had bought the vehicle that it can take up to 6 weeks to send for a new one!
Carcraft have a good range of cars at reasonable prices (if you firmly...
(read more)
☆☆☆☆☆
“We purchased an Audi A4 Estate for £17,500 from...”
Written on: 13/05/2008 by kayparodi
We purchased an Audi A4 Estate for £17,500 from Carcraft Lakeside in Essex, looked lovely, clean & tidy.
After just 7 weeks the transmission failed at a repair cost of £4500. We contacted Carcraft and when we eventually got through, we attempted to take advantage of our 2 years parts & labour guarantee. We spent 3 weeks trying to resolve this, costing us not only time off work, phonecalls, toll fees, petrol, hire vehicle, recovery costs, etc.
We were finally asked to attend the store to...
(read more)
★★☆☆☆
“We bought a car through Carcraft, had a good visit,...”
Written on: 28/02/2008 by Rsmith04 (1 review written)
We bought a car through Carcraft, had a good visit, met as soon as we walked in the shop and were quickly shown what we wanted, found a lovely car, went for a test drive, got quite a good deal on our part ex. We wanted to pick the car up the following Saturday but got phone calls during the week could we come and get it earlier, it turned out we did have the money earlier than we thought so went and picked up on the Thursday, after calling to check it was ready. Arrived at the showroom at... (read more)
☆☆☆☆☆
“This outfit need to be exposed. I was foolish not to...”
Written on: 11/02/2008 by whydididoit (2 reviews written)
This outfit need to be exposed. I was foolish not to check sites like this before making my purchase. I don't want others to be as foolish as me. Spread the word around about this outfit and save consumers
I was told the car had a CD changer in the boot. I checked the day after the car was delivered, it was missing. I told Carcraft and they said nothing they could do.
(read more)
★☆☆☆☆
“Would advise anyone who are considering using CarCraft...”
Written on: 06/02/2008 by whydididoit (2 reviews written)
Would advise anyone who are considering using CarCraft - DON'T I believe they will go bust soon and rise again under a different name to continue to CON the public. (read more)
391946_Hellsbent's Response to whydididoit's Review
Written on: 14/08/2008
They will never go bust - they are not like every other company buying stuff on loans and motor trade fiance etc etc.. They own their vehicles outright, their properties outright, and about 10 other companies under their belt. They sold 82000 cars last year - and if there are 200 complaints on here, thats still well under 1% of customers that are not satisfied. I have had dealings with them, I've bought my last 3 cars from them, my wife drives a carcraft car, as do my 2 sons. Never ever had any issues.
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☆☆☆☆☆
“My husband purchased a Ford Focus ST end of October...”
Written on: 09/01/2008 by klg
My husband purchased a Ford Focus ST end of October from Carcraft, 2 weeks later it broke down, a major gear box/clutch problem.....had to wait until a week day to contact Carcraft workshop dept, car towed the following day. The Carcraft loan car left was in a worse state than our one that had been towed! Several phonecalls later (some 2 weeks after our car was towed) I had to send a fax threatening Watchdog mechanics coming to inspect the rubbish loan car and would like to know how our car... (read more)
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To calculate the top 5's we take the following factors into account:
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Jpresto21's Response to WALOS's Review
Written on: 24/08/2012
my problem was sales manager not keeping promises,i was told to deal with head office it took about 4 weeks due to them making enquiries.
all was sorted thanks to honest sales person backing me up and was informed sales manager asked to leave company.
only deal with head office worked for me.