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| Customer service | 0.7/10   |
|---|---|
| Value for Money | 1.7/10 |
| Overall rating | 0.7/10 |
Full review by
ukgirl1981
on 28th Jul 2008
User Rating : 0
Respect :
0
Good Points: Hmmmm Good salespeople working the floor
Bad Points: The list is endless.... Customer service stops the minute you have bought the car
General comments: Both my boyfriend and I have bought cars from Carcraft Lakeside - he a BMW 3 series and I a Citroen C3. For the first 5 weeks after buying our cars we have been to the Lakeside Carcraft every week due to various problems with our cars.
Did I mention that Lakeside have sold us vehicles without log books? They neglected to tell us until we had bought the vehicle that it can take up to 6 weeks to send for a new one!
Carcraft have a good range of cars at reasonable prices (if you firmly negotiate with them) but their customer service is terrible, They don't pick up the phone or when they do they are belligerent and not very helpful. Their courtesy cars have all seen better days and if you are attempting to get your car fixed with them, be prepared to have to call 3 times a day just to get an update. If you're lucky enough to live close to Lakeside then go down to them instead of phoning - at the very least you might be lucky enough to speak to someone face-to-face.
All in all, I would honestly advise against buying from Carcraft. As much as I love my car, I think as a business they are appalling and I'm sure one day someone is going to report them to the office of fair trading.
ukgirl1981's review and ratings | 249 words
Review by
kayparodi
on 13th May 2008
User Rating : 0
Respect :
0
We purchased an Audi A4 Estate for £17,500 from Carcraft Lakeside in Essex, looked lovely, clean & tidy.
After just 7 weeks the transmission failed at a repair cost of £4500. We contacted Carcraft and when we eventually got through, we attempted to take advantage of our 2 years parts & labour guarantee. We spent 3 weeks trying to resolve this, costing us not only time off work, phonecalls, toll fees, petrol, hire vehicle, recovery costs, etc.
We were finally asked to attend the sto ...
kayparodi's full review | 174 words
Review by
Rsmith04
on 28th Feb 2008
User Rating : 3
Respect :
0
We bought a car through Carcraft, had a good visit, met as soon as we walked in the shop and were quickly shown what we wanted, found a lovely car, went for a test drive, got quite a good deal on our part ex. We wanted to pick the car up the following Saturday but got phone calls during the week could we come and get it earlier, it turned out we did have the money earlier than we thought so went and picked up on the Thursday, after calling to check it was ready. Arrived at the showroom at 5pm an ...
Rsmith04's full review | 289 words
Review by
whydididoit
on 11th Feb 2008
User Rating : 0
Respect :
0
This outfit need to be exposed. I was foolish not to check sites like this before making my purchase. I don't want others to be as foolish as me. Spread the word around about this outfit and save consumers
I was told the car had a CD changer in the boot. I checked the day after the car was delivered, it was missing. I told Carcraft and they said nothing they could do.
whydididoit's full review | 95 words
Review by
whydididoit
on 6th Feb 2008
User Rating : 1
Respect :
0
Would advise anyone who are considering using CarCraft - DON'T I believe they will go bust soon and rise again under a different name to continue to CON the public.
whydididoit's full review | 50 words
Review by
klg
on 9th Jan 2008
User Rating : 0
Respect :
0
My husband purchased a Ford Focus ST end of October from Carcraft, 2 weeks later it broke down, a major gear box/clutch problem.....had to wait until a week day to contact Carcraft workshop dept, car towed the following day. The Carcraft loan car left was in a worse state than our one that had been towed! Several phonecalls later (some 2 weeks after our car was towed) I had to send a fax threatening Watchdog mechanics coming to inspect the rubbish loan car and would like to know how our car was ...
klg's full review | 321 words
