Carcraft, Newport, Gwent Reviews

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★★★☆☆
2.7 / 5
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Carcraft, Newport, Gwent
Carcraft, Newport, Gwent
Carcraft, Newport, Gwent
Carcraft, Newport, Gwent

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Latest Reviews

★★★★☆

“ONE HAPPY YOUNG LADY”

Written on: 15/06/2014 by perrymob (1 review written)

Arrived at Carcraft a bit late but allowed to roam around freely. Spotted the car I wanted straight away. Salesman friendly and warm even though he did try to push a dearer car our way. Bit slow on the finance side as they made the assumption we wanted the full 5 year guarantee. Other than that nice to drive away the same day with my car :)… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 11/06/2014

Went to carcraft in Newport, was hounded by apparently 'new staff member' who got rude when I showed no interest in the cars he insisted I buy ( not the ones I was interested in) then he got manager to try and bully me into buying a car. Absolutely horrendous experience. Never again… Read Full Review

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★★★★☆

“Friendly helpful service”

Written on: 10/06/2014

Found the staff very friendly, helpful and not pushy for a sale. Great to be able to drive my new car home on the same day! A welcoming service would certainly recommend… Read Full Review

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★★★★☆

“great experience”

Written on: 24/05/2014

Very happy with the experience, did everything they could to help us find the right finance package to suit us. would definitely recommend… Read Full Review

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★★★★★

“Fantastic service”

Written on: 24/05/2014 by Welshpaul2405 (1 review written)

Very warm and helpful staff, they went above and beyond to help me with my needs… Read Full Review

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★★★★★

“Can't fault them ”

Written on: 20/05/2014 by KennethStephens105 (1 review written)

Fantastic services provided again by carcraft 2nd car I have brought from them and would Deffo b going bk to get my third can't fault them 1 bit for the services they provided me… Read Full Review

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★★★★☆

“good customer service,.”

Written on: 19/05/2014 by tamertonfoliot (1 review written)

I recently bought a car from newport and travelled from plymouth. They picked me up from the train station and sent me the up to date maps for the satnav that has mistakenly not come the car. Plenty of coffee and friendly service… Read Full Review

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★★★★★

“Can't fault them”

Written on: 06/05/2014 by insignia58 (1 review written)

Excellent service from start to finish. All staff were very knowledgeable and helped me buy a fantastic car and were very patient when I decided to change my mind right at the last minute. Thanks all, I will return in future… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 05/05/2014 by MiloBeasley226 (1 review written)

I recently purchased from Carcraft in Newport. The whole experience was extremely pleasant. The salesman were very knowledgeable, friendly and helpful throughout. I would definitely recommend Carcraft to friends and family without hesitation… Read Full Review

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★★★☆☆

“A GOOD PLACE TO BUY A GOOD CAR”

Written on: 30/04/2014 by johnthomasajesjohn (1 review written)

CAR CRAFT HELPED ME TO CHOOSE MY PERFECT 2nd CAR AND THEY GAVE ME A FARE PRICE FOR MY CAR. IN ADDITION THE PEOPLE WHERE VERY NICE AND GOOD.HOWEVER THE PRICE FOR THE NEW CAR WAS A BIT MORE THAN I EXSPECTED. STILL THEY WHERE GOOD. I WOULD RECOMMEND CARCRAFT TO MY FRIENDS… Read Full Review

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★★★★☆

“Really helpful people”

Written on: 29/04/2014 by Coltenv161 (1 review written)

Went to purchase a new car but no idea hat I wanted. The salesman was vey patient. Took me through details of several cars ...was very patient,until I found the right one. Everything was easy after that.Took my daughter a week after and she bought her car from them as well.I liked the fact that I have free service,MOT and RAC cover for the first year… Read Full Review

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★★☆☆☆

“recommend a friend, get £150. I got zip”

Written on: 28/04/2014 by Dunford43 (1 review written)

I bought a car in early feb and was pleased with both the car and service, so when a friend ask what they were like I fully recommended them and told her that she would get a £150 discount for being recommended knowing that would get the same In a cheque shortly after. She got her discount when she got the car early march and I got told I would get my cheque through the post. It is now end if april and no cheque. I have been to the office since and they say there chasing it up, two weeks… Read Full Review

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★★★★☆

“Helpful and friendly ”

Written on: 22/04/2014 by xkkaren (1 review written)

Helpful staff, attentive and went out of way to find car that suited my needs and budget… Read Full Review

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★★★★☆

“Friendly staff”

Written on: 21/04/2014 by AriellaGrantham209 (1 review written)

Very friendly staff and not too pushy. Even though we were not planning on buying the car that day we are happy we did. Very helpful staff. The only negative is that we had to wait for hours for finance decision and when we finally had it, we were taken to a small hot room and the salesman was trying to sell us more... However, overall we are very happy with the experience… Read Full Review

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★★★★★

“Very help full and will be Dealing with them for my...”

Written on: 21/04/2014 by Sullivanbc340 (1 review written)

Very help full and will be Dealing with them for my next car!!… Read Full Review

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★★★★☆

“Great service”

Written on: 21/04/2014

The car I went to view was not actually on site, was a little disappointed, however the team were happy to ship the car in for me, so I sat in a similar spec model and spotted the back of my new car, I then changed the car I wanted, as no trouble to the staff at all. I now a car which I love and am really pleased with, the staff were polite and helpful and cannot fault them, my only gripe was its a very long winded process… Read Full Review

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★☆☆☆☆

“Nightmare Experience!”

Written on: 20/04/2014 by vaughany74 (1 review written)

Initially went there to browse. Got completely bullied into buying a car way above our price range. The process took absolutely hours with staff continually pushing to sell us extras and extended warranties. We were lied to about the price we would receive for our part exchange. We were also pushed into taking finance which we didnt need to do and when we tried to cancel this agreement caused no end of problems with neither Carcraft or the finance company being properly able to advise us on… Read Full Review

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★★★★☆

“Simple process”

Written on: 19/04/2014 by Sarah_lhd (1 review written)

The staff we're friendly and helpful. There was lots of choice and while it took time (lots if it me umming and ahhing and not being pressured into a decision) and I had to return the next day to pick up the car (as it had gotten too late) overall it was a simple process from end to end and I feel I got a fair price. The drive happy guarantee seems good plus I got some money back cancelling my old breakdown policy! So far I'm really happy with the car. Exactly what I was looking for. Would… Read Full Review

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★★★☆☆

“Ok but more selection needed”

Written on: 19/04/2014 by Marcusw1977 (1 review written)

Good and tidy cars but need more variety and price range… Read Full Review

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★★★☆☆

“good staff pleasant but not much selection”

Written on: 13/04/2014

although we have our for kuga from carcraft which although it was expensive with the 5 yr warrantee and everything else etc i think it was worth what we paid. finance team were very good not much selection to test drive pictured it like ken thorne world of cars used to be huge outside and thousands of cars.. we were quite lucky in that we have a lovely car and hopefully it will prove to be a good vehicle however we had only seen the car on their website whislt there so didnt see it in person… Read Full Review

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