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| Customer service | 2.7/10   |
|---|---|
| Value for Money | 2.9/10 |
| Overall rating | 2.3/10 |
Full review by
gazwaz
on 9th Jun 2008
User Rating : 0
Respect :
0
Good Points: Lots to choose from.
Bad Points: There all potential bangers.
General comments: We bought a Freelander from Carcraft Leeds for £10,000 (Later found out they were going for £6500 Private) OK... So lesson learned. We'd part ex'd our Picasso and got £3500 for it. (It was on their forecort next week for £6500... OK.. So they are a business and there to make money).
Now for the real issues. 120 point check? Our Freelander required a full service to uphold the Carcraft warranty so we splashed out and took it to Land Rover. The report came back from Land Rover that the vehicle was not road worthy and required £450 of repair to get it so. Carcraft paid for that so I was just pleased that we didn't have to pay the bill.
We took out their 3 year warranty for just under a grand. I read it and it stated that they would only cover up to £750 of the cost of any repair. I was about to walk out of the door because, as I explained to the sales guy, if the head gasket goes it's going to cost me a lot more than that. The sales guy went on to assure me that the £750 bit was per part repaired. I.E. If your head gasket goes it would cover each part of the engine that was damaged as long as each part didn't exceed £750.
On the strength of this we went ahead. We were in there for 9 LONG hours. We were told we were getting £2000 cash back. Realized two months down the line that they had just added £2000 to the back end of the loan.
8 Months down the line, head gasket went. Took it straight to Land Rover as I have this fantastic warranty that would cover everything. Land Rover called me back a day later to tell me that the cost of the repair was just over £2500 and Carcraft would cover £750 of that cost. Getting worried now. I called Carcraft and spoke to a manager (I think). He informed me that they would never had said anything other than they would only cover up to £750 of a total repair and that it was my word against the salesman.
I sold the car later and got £5500 for it. I am still paying the remaining £6500 I owe on the car to this day.
It only had 50K on the clock and a full Land Rover history. I'm not blaming Carcraft for the inherent Head Gasket problem on the K series engine, but I am annoyed at Carcraft.
Carcraft is a good place to visit if your not sure what sort of car you want or you just want to browse but I would highly recommend that if you do buy from there, take you own mechanic and use cash but before you do buy, check Autotrader. You may find the same car for less than Carcrafts price.
Many thank for listening to me.
gazwaz's review and ratings | 483 words
Review by
lozziball40000
on 10th May 2008
User Rating : 0
Respect :
0
I did part exchange on my current vehicle Nissan Micra nothing wrong with that car at all. I then purchased a Vauxhall Corsa from Carcraft it was fine for 2 days then it cut out on me took it back to Carcraft the gaskit had gone and the psv valve.
lozziball40000's full review | 49 words
Review by
Orpheus
on 26th Jul 2006
User Rating : 0
Respect :
+1
Would never buy another car from Carcraft and wish I had found and read all of the reviews about them on this site.
PS If you do decide to use Carcraft don't bother trying to claim under the NAC warranty because it isn't worth the paper it is written on...!
Orpheus's full review | 173 words | 1 comment added.
Review by
NickGrimes
on 2nd Apr 2006
User Rating : 9
Respect :
0
The whole Car Craft experience was as they say in their ads nice and easy. I visited the Leeds store at Junction 28 on M62 and was met by a really helpful salesman. After understanding what I was looking for I was quickly shown to an 04 registered Mondeo hatchback. We took it for a short test drive after which we had a negotiation on my car which I ended up thinking was a pretty good deal.
NickGrimes's full review | 100 words | 1 comment added.
Review by
angiewalton
on 29th Mar 2006
User Rating : 5
Respect :
0
We went for a look around Carcraft because the car finance company I am with at the moment are treating with so much disrespect and are really rubbish that we just went to see what they could offer me.
After being accosted as soon as we entered the place and taken to the small/medium cars another manager guy came to have a word with me about what company I was using at the moment and what they could do for me. He offered cash back to pay off the existing company so I would be free of the car. ...
angiewalton's full review | 307 words
Review by
rockgekko
on 26th Mar 2006
User Rating : 0
Respect :
0
Carcraft - They get you to sit down and discuss a deal that would suit you, your budget... but then after you have signed they slowly reveal the fine print and you end up paying loads more than you were told before you signed. I will never buy from them again and would advise anyone else not to deal with them in any way. Honest people do not deserve the dishonest treatment that Carcraft gives with a smile.
rockgekko's full review | 86 words
Review by
saf
on 22nd Feb 2004
User Rating : 2
Respect :
+17
I tried to purchase a Car at Carcraft in leeds. They did not want to sell the car for the price on the screen. I wanted to pay in cash but they told me I had to make a credit deal. They then told me that the car is not for sale as they would make more money from credit deal rather than cash. The staff had bad customer service. Would not go to carcraft at leeds again.
saf's full review | 88 words
