Written on: 11/04/2013
I've been banking with Coutts for about fifteen years and have recommended couuntless people to them for the quality of their service and the manner in which they dealt with their clients. About five years some mega-star from RBS was brought in to "revitalise" the bank and they immediately got rid of most of the managers' PAs turning to a call-centre to handle calls when managers were out doing their jobs visiting clients. This caused huge upset and did little to promote personal... (read more)
Written on: 24/09/2009 by glenc (297 reviews written)
I've been banking with Coutts now for just over a year and I have to say Im very, very impressed.
All the other banks I've banked with have been a real pain in the backside when it came to customer service. No interest in keeping your customer, dire levels of customer service and generally the type of businesses you want to dissasociate yourself with as soon as possible.
Coutts are a little more expensive than the standard highstreet bank, but you really do get what you pay for here. The... (read more)
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