Evans Halshaw, Lincoln, Lincolnshire Reviews

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1.2 stars
Average rating for this product is: 1.2 out of 5

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Average Ratings for Evans Halshaw, Lincoln, Lincolnshire

  • Customer service1.3 stars
  • Value for Money1.2 stars
  • Overall rating1.2 stars

5 Reviews For Evans Halshaw, Lincoln, Lincolnshire

  • burnie2487 10th Sep 2009

    Reviewer rating: 1 stars


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    The worst experience of car buying I have ever endured!!
    I placed the deposit of £100 on a car at EVANS HALSHAW MOTORHOUSE LINCOLN on Sunday 23 August 09.
    Oddly enough the finance was declined, however Bristol Street Motors had approved me. Curiously they both use Black Horse Finance.(Go figure)
    I was asked to return to the showroom so that the deposit could be refunded to my card. This I did, filled the necessary paperwork and was told the money would be back in my account by the end of the week.
    By the weekend my money had still not been returned. So I contacted them again, only to be told that paperwork could not found. Fortunately, they could take my card details over the phone to arrange to arrange the refund.
    Today (10/09/09), I have received a letter telling me that this isa Remittance Advice and a cheque is attached for the amount of £100.......
    ............ONLY THE CHEQUE WAS NOT ATTACHED !!!!!!!

    This raises several questions:
    1.Why was I declined at Evans but Bristol Street got an approval?
    2.Why did I have to return to the showroom for my deposit, yet it was OK to give my details over the phone after I complained the first time?
    3.What happened to the paperwork for my deposit?
    4.Why is it that no one had the decency to tell me I would be receiving a cheque instead of crediting the money back to my account?
    5.Where is MY MONEY?

    Whilst writing this, I have just received an apology call, and claims that this is all due to human error and a cheque will be sent.

    While this may be true, it is still a a very large catalogue of errors. And I for one cannot recommend a dealer who appears to be unable to get a grip of basic customer services. You can only imagine how they treat customers with regard to after-sales!!!!!

  • bsambrack 7th Sep 2009

    Reviewer rating: 1 stars


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    The whole experience an absolute nightmare and if you re thinking of buying a car from them then I'd think again! Paid deposit and went to collect car 5 days later was not MOT ed as promised told to take to local evens to have it done which I did and it failed! car returned to lincoln evens to carry out work which they supposedly did, still no Mot carried out so returned again to local evens for 2nd MOT, FAILED AGAIN! on same thing. Car picked up and taken back to Lincoln for evans to carry out ...

  • thymes 18th Mar 2009

    Reviewer rating: 0 stars


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    In late February 2009 my wife was looking to purchase a new Ford Ka (previous model). We went to our nearest Ford dealer, Evans Halshaw Lincoln, after work. A young salesman came to talk to us after a while, we explained our requirement and after a search, he found just one vehicle at a location elsewhere in the country. The price quoted was more than we wanted to pay, but after some negotiation, he reduced the price somewhat. At that point, we decided to go away and consider the deal. About an ...

  • smileytigger 15th Sep 2008

    Reviewer rating: 0 stars


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    I bought a 3 and a half year old car for just over £5k from Evans Halshaw and it has spent a total of 4 weeks in the garage being repaired in the nine weeks I have had the car. Initially the brakes were bound on and my fuel consumption was terrible. Evans Halshaw wanted to check the brakes had bound on and even offered to pay for diagnostic testing. I then did a touring holiday to France and the car developed a rattle. On returning home I took it to my local garage who suggested a brake p ...

  • Berkfeedme Rank: Sergeant 3rd Apr 2008

    Reviewer rating: 4 stars


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    I bought my Vauxhall from Evans Halshaw Lincoln after a recommendation from a friend.I have to say it wasn't a bad experience by any measure. I wasn't hassled by salesmen, I wasnt pushed into taking the most expensive deal, and was OK to walk away from deals I didnt want.Eventually I found a car I wanted and the staff were very helpful and answered my questions.

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