Evans Halshaw, Hull, Humberside Reviews

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Evans Halshaw, Hull, Humberside
★★☆☆☆
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Latest Reviews

“Not a Quality Assured Vehicle”

★★☆☆☆

written by taylor2020 on 02/07/2023

i. Purchased a 2 year old car. The sales part was ok. Was told the car would get a full valet. When I went to pick up the vehicle I had to ask for the service history as there was no paperwork for the vehicle .The only other paperwork I got was a bill of sale. I later checked the service paperwork. It had a 2 year 1st service done by Evans Halshaw. Non Ford parts have been used and the pollen filter has not been changed. It should have been as part of the service. Another Ford dealer has checked the history and a digital copy has not been sent to Ford . So there is a good chance I have lost the remainder of the Ford warranty. I was not given the certificate for The Quality Assured inspection as part of the £99 fee. When I got home I found 2 damaged areas of the windscreen. Was told these should have been done before I picked it up. The car was taken in for the repair. One area couldn’t be repaired, but wouldn’t get any worse. The other they said managed to flatten and smooth it. The other problem was with the valet. Think all it got was a quick wash. I had to remove items what had been left by the last owner .So my Quality Assured Vehicle has probably lost it 9 months of ford warranty . The windscreen will probably crack in the winter by the frost and I had to clean it myself. Not what you expect from a Ford dealer.

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“Ford purchase ”

★★★★★

written by Krugen on 03/04/2022

Bought a second hand 1 owner Ford Focus ST from them, Great staff and very helpful, very efficient and couldn’t do enough to get the deal done on the day, I left very happy with the price of my car, the car wasn’t the best prepped to be honest and could have done with a better clean, however that didn’t bother me too much as i love cleaning my cars. overall very satisfied and would recommend.

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“Purchased a second hand car”

★★★★☆

written by SteveBrundell on 02/02/2022

I purchased a 2018 Kuga trading in my existing vehicle. The staff member who served us got the car across from their Blackburn dealership promptly and was friendly and professional in his dealings with us

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“Bad Service”

★☆☆☆☆

written by igCox460 on 28/08/2021

My power steering stopped working on my Meriva. 10yrs old under 40,000 miles driven. I thought this was a bit more than fair wear and tear, I contacted the Vauxhall care line, they asked me to take it to my nearest Vauxhall dealership and get them to run diagnostics on it to confirm the fault. I had the car towed to Evan Halmshaws West Hull on the Monday 2:08:21 for Diagnostics which confirmed it was the power steering unit at fault. I was hoping that Vauxhalls would give me some goodwill discount for this work to be carried out as this has been a well-publicized fault with goodwill discounts to other Meriva owners even cost-free replacement. I was told by the care line that they couldn’t offer me anything towards the cost as the vehicle was outside their replacement time. Not happy with this I reluctantly asked Halmshaws to go ahead with the work at a quoted £1,800 as I needed this car on the road. I was told they would order the part and do the work and would ring me when ready, Fine! I left it a week and rang them only to be told that they need to order the replacement unit, I informed them that they said the same thing a week ago, but I left it at that. A week later I rang again only to be told that the part would be arriving the next day (funny that! Sounds like a delaying tactic to me) and work would commence. I went into the dealership a week later to see how things were progressing to be told that they are doing it this afternoon. Only to receive a call an hour later telling me that it won’t be done but it would be done the next day (Friday) no one called to say it was done so I called on Saturday to be told that it is not ready because the unit needs a code to activate the settings and that would have to be ordered from Vauxhall and would probably get it for Tuesday 31;08;21. In all this time I wasn’t offered a courtesy car until it looked like I was getting (no swearing) very cross indeed!!! and 5% off my bill for the inconvenience. What I really want as a customer any customer is to be kept informed about the progress of works not to be left hanging with a promise that doesn’t materialize. I have worked in the service industry for over 40yrs so I do have a good idea how good service works and EvanHalmshaws falls way short of a reasonable service. I would have thought that when ordering a replacement part it would be obvious in this age of technology that it would need a code to activate it so why not order at the same time. I was originally going to get this fault fixed by my local mechanic who told me that he couldn’t do it because he hasn’t got the tech to use a code to activate the unit, He knew it needed a code so why didn’t your engineers know this. NOT HAPPY The saga continues…………

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“Great service from frank ”

★★★★★

written by Kyenorris on 25/08/2021

Great service, nice car, felt welcome, cheers.

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“Once sold, not interested”

★☆☆☆☆

written by KaitlynMcKinley on 30/12/2020

I bought an almost new car from Evans Halshaw Vauxhall Hessle, Hull just prior to Christmas. A subsequent fault developed and despite 3 phone calls from me, my calls to arrange a repair were not returned. I have also discovered that there is a recall (software update for braking system which was not installed when I purchased). Not impressed by customer care post sale.

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“Awful Awful Service”

★☆☆☆☆

written by TonyJewitt on 02/10/2020

I bought a car from their Hessle Showroom for work during lockdown. The day after I started work, the coil pack went. They said they could book me in for a repair in 3 weeks even though it was only a 10 minute job! I had to get it repaired elsewhere for £265 otherwise I would have been out of work. They said they would pay that bill out of goodwill. I handed them the invoice. I never heard anything. I chased them up several times but didn't get anywhere. I had been their customer since late 2015. This is the most disgusting treatment of a client possible.

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“What not to do when seeking a car!”

★☆☆☆☆

written by CasonHolt97 on 02/07/2020

Well I bought a motor vehicle from Evans Halshaw in Kingston-upon-Hull, but I cannot say that it has been a pleasant experience at all. The vehicle bought was exactly what I wanted, although when looking at vehicles I had no intention of swapping my own I was just looking to see what was available. My purchase finished up costing more than originally quoted (A year longer to have to pay too), and deceit seems to be the way that this company works best. I involved the Ombudsman service, and in truth had I read how long it would take and how pathetic their so called investigation would be, I should not have wasted my time. Many question I asked the ombudsman service were not answered satisfactorily, and the proof that I sent them of the whole miserable affair I was told is not a legal document. The document (A quote for a type of insurance offered when purchasing the vehicle) was an email, emails are admissible as evidence in a court of law, this along with the conditions associated with that insurance. If the document is not a legal one, then does that not make those conditions in the documentation non enforceable too. I bought the car and waited a short time before picking it up from the depot, when I picked it up I asked about: The tray underneath the passenger seat and instead of refitting that because it had falling out of its sliding bracket, they fitted a much smaller one. Their answer was: You cannot buy a bigger tray than the one that they had fitted and that the other original tray must have been an accessory. So where was the original tray any way? Originally I had been quoted £8,500 for my purchase (I had paid £3800 cash up front) but after signing the hire purchase agreement I found the original quote had been removed from the folder given to me during my initial visit. The time to pay had gone up from 48 months to 60 months, so when I signed I was signing for the original price quoted not the newer higher cost. (The newer higher cost on the documents where replaced unknowingly into my folder, although these had never been signed by me or agreed) I asked for the tyre to be changed on a rear wheel, that tyre was odd compared to all of the other three, three times I asked this, but was told “So long as it complies with the companies policy then no it is OK) I asked this question of two different salesmen on two different occasions and the answer was the same (word for word), so clearly they had conspired on that subject. When a customer is paying such amounts of money, are you not as a salesman supposed to put things right in the customers favour? (The tyre would have cost them no money to exchange) I picked up the vehicle on the day of signing, and found that the engine was absolutely filthy, when I asked why I was told “We can’t use a pressure hose on the engine it could cause problems”, I cleaned it myself without a pressure hose which took me approx 1 hour 30minutes, and I am not a professional mechanic nor am I trained in any form of auto maintenance. I had a maintenance contract with the company for the car that I had put in as part exchange, this was working in absolutely perfect order, after just having passed its MOT (Conducted by Evens Halshaw) and a scheduled service very recently, so when I got a quote from them as to how much I would get part exchange, that figure was £300 less than they actually paid me. I was told that the price often varies, so why not use the system that will not vary and will be a true figure. This was within only a few moments of being told how much that whole deal would cost me. The maintenance contract was originally around £9+ but that went up to £21+ per month. Since the original maintenance contract had to be cancelled due to it being more expensive they should have also cancelled the ‘Direct Debit too’ but they just added another direct Debit for the extra cost. That means that now when I cancelled to original maintenance contract they could force me to pay a penalty on both direct debits. I spoke to the associate company who manages the maintenance and they said that they would talk to Evans Halshaw about the seemingly unfair practice of not cancelling one direct Debit before renewing my contract. I heard nothing from Evans Halshaw after that, but I found that they had paid two lots of money into my bank one for £30 and the other for £34, however since I have no written proof of what the first service cost me on my original car, nor did I have any proof written or otherwise of how much I had paid them in total for more than a year. Surely it is good practise to tell the customer how much they have paid, and how much is left in balance after a service, even a very basic record of payments should be available to the payee. To say the very least, this company has gone absolutely no where in addressing my concerns, nor have they even contacted me to talk about these matters. Their so called customer services should be renamed company services, they seem to care not at all about customer satisfaction, not even making a minor attempt to help in any way. When dealing with the customer services I did not at any time speak to anyone, nor did they attempt to contact me other than by email. Surely personal contact should be a must when it comes to putting disputes and a feeling of dissatisfaction by customers right. After reading this, be aware that if you disregard this article then you will deserve all you get from this company. Don’t expect the Ombudsman Service to help you either, they are just a government department that exists seemingly to appear as if they will help the public. I found that no so at all. DO I FEEL AS IF THE OMBUDSMAN SERVICE FOBBED ME OFF? ABSOLUTELY I DO!

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“Bad experience”

★★☆☆☆

written by PhilipC123 on 04/12/2017

Just bought a car (2017 registration) from Evans Halshaw Hull last week. Paid the GBP99 administration fees. Didn't repair the scratch on the rear side as agreed, gave me a wrong HPI report, and the most disgusting thing Evans Halshaw did was that the fuel in the car was drained down to only few miles left. Drove back to the store but it already closed (after 7pm). Luckily managed to find a petrol station. Poor service, bad experience. Will never go to Evans Halshw again.

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“Excellent customer service”

★★★★★

written by on 24/10/2017

I would like to say how excellent the process of buying a new car from Evans Halshaw, Hull Kia was. The person I dealt with could not have done any more to make this exciting buy more pleasurable than he did. I was a little wary of sales people from past experiences but he was very honest and friendly and made everything so easy. I am loving my new Kia and will defiantly be back in a few years to replace this Kia with a new one!

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“Worst place ever !! ”

★☆☆☆☆

written by on 20/10/2017

Absolutely shocking customer service . Never ring back when they say they will. Never pass messages on . Get lied to all the way through the finance application just get told half the story buy ur own insurance coz the "free 7 days insurance " isn't as what it's made out to be then get told basically on the day ur suppose to pick ur car up that they was a consequence to the approval of the car finance which we apparently didn't need to know about until they was stuck at the end of the finance application which they knew about from the beginning such a joke worst place . Wouldn't recommend to anyone to get a car from them !!!!!!

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“quality service ”

★★★★★

written by Theresa347 on 22/06/2017

Seen some pretty poor reviews for eh hull on here so I thought I would post a good one. Used eh hull on a number of occasions now for sales and services and I cannot recommend these guys and girls enough.the whole buying experience has been superb, from price match on cars I was buying to price match on my px price. After service is superb ,booking me in promptly and supplying me with a car whilst work was completed,then sending me a video of works carried out.cannot recommend this team enough and I personally will be using eh hull for the foreseeable future.great overall experience

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“they are complete idiots”

★☆☆☆☆

written by Levesquezj283 on 15/03/2017

Booked in to have a look at a mini cooper and was going to buy, but the young salesman i saw tried to force a vauxhall corsa with viper stripes i told him I'm nearly 50 he was just a complete idiot he kept trying to steer me away from the mini, we just got up and walked away, the salesman we saw was a right prat and i wouldn't buy a car from evans halshaw again, I've heard from a lot of people they just try and force you into a car people don't evan want, steer clear be warned

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“MESSED ABOUT & POOR COMMUNICATION”

★☆☆☆☆

written by jhe3lister on 19/01/2017

Called to book in to view a car, we went to see it in the hope of cash buying it to be told it had sold half of an hour before we arrived (was not informed by the sales rep to put a deposit on it!) Another car of the same spec was available in Stockton so we paid a £200 deposit to move it closer to priory park in Hull. We were told around 3/5 working days (also stated estimated arrival time in the paper work) would arrive after been prepped. 10 days later and several phone calls (by myself) later we were told it has failed it's prepping and we couldn't buy it and the only option was a refund of the £200 as nothing else in our price range. I was told someone would call the following morning from accounts to issue refund. Lunch time and no call so I called and no-one available to do it. Called the following day and was issued a refund. Total waste of time and phone calls. I would never reccommend Evan Halshaw to anyone and will spend my money else where!

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“Worst Customer Service”

★☆☆☆☆

written by DeangeloMay197 on 22/11/2016

I've never dealt with a company as poor as this. Customer service from telephone staff is non existent. Car got returned last week after they was supposed to of made some repairs. No paperwork of what had been done. Asked the man who brought my car back what work had been done. He replied 'I don't know love. I'm just the driver'. Car still not fixed after now 14 months of trying. I've sent to complaints which have not even been acknowledged. I would never buy a car with these again and would advise anyone else not too bother.

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“Waste of time”

★☆☆☆☆

written by Gardnerji110 on 06/06/2016

Booked appointment to view car. Arrived,they then went round my car to inspect it. Fine. No problem with that. Once they had done that I was told it may take some time before the "Manager" comes up with a price for my trade in. Meanwhile I counted 6 lads (assume salesman) sat around a desk chatting laughing etc. In the mean time I was advised rather than waiting, you might want to test drive the car I was potentially buying. I explained to the Polish female (absolutely no issues with that) that I would prefer to know how much I was getting on my car against theirs before driving their car as my view is what's the point if the deal is not right. Again I was told it may take some time before a price is given on my trade in. Reluctantly went for test drive. Eventually given an absolute insult on my trade in valuation..... Massive insult. It then got worse with their tactics of trying to up their value of my car. Kidding on they were phoning other dealers to see if they could offer more. It was so obvious he was speaking to fresh air on the other side of phone call. He then tried this beauty. Phoned someone else (yeah really he did governor) and said to me someone is on his way round to look at your car to see if he can give more money for it. He asked for my car keys, which I gave to him as he was literally 20 mts over the road at the Ford spot and I assumed that he would walk across. At this point, still sat in the showroom, myself and wife decided we had already wasted our entire afternoon and we were not going to get anywhere near where we wanted to be in price to change, so we proceeded to our car in the car park. F me it wasn't there. Eventually the monor came back with our car that he had no permission to take. I asked him why have you driven my car 20 meter's across the road when he had said someone was on their way over to look at it. His answer to quote was "I knew he couldn't be bothered getting off his behind (rhymes with farce is word he used) so I drove it round". He's had a look at it he said, and due to the back electric window sticking he can not offer any more on your trade in value. He actually said to us on 2 separate occasions " I bet you think us car salesmen talk rubbish and lie to you". I don't think. AVOID. 2.5 hours from arriving to get a trade in value of less than half of the website's which buy your car. AVOID AVOID. Not to mention all the absolute bull tihs they try to sell you. Please don't ever waste your time at this dealership. Can't even be bothered going into the Price promise thing they advertise. AAAAAAAVVVVVVVOOOOOIIIIIDDDDD

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Stochman's Comment

Written on: 11/10/2016

The websites that buy your car, as you quote, give an initial valuation, once you take the car to them and they find that the rear electric windows are faulty, along with any other faults that the car has, you'd find that their eventual valuation would be much lower that the initial website valuation that they'd sucked you in with.

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“THE WORST SERVICE IN THE WORLD - EVER”

★☆☆☆☆

written by consumer10001 on 27/04/2016

Bought a new Dacia Sandero Stepway from them, with service plan, extended warranty, and paint & fabric protection. Love the car, great little runner. Never got any confirmation of service plan, or warranty, or paint protection. Problems started when I tried to get the first service and they said it was not included. Luckily I had kept all my notes and could prove what I had paid, so they had to honour it and got it serviced although begrudgingly. They promised me it would be in the system the next time I brought it in. Last week, I tried to book it in for it's second service, and was told they no longer had the dealership for Dacia, but I could take it to my nearest Evans Halshaw dealer over an hour away, but they still did not have any record of a service plan agreement! This is in the hands of Dacia UK now who are following up on a complaint. If I don't get it transferred to a more local dealer (of any name) or get a refund so I can organise my own local servicing, I'm going to trading standards with this. I feel pretty sure they have tricked me out of the paint & fabric protection I also purchased and have no proof this has been included either. I wish I had never had anything to do with them. I would not wish them on my worst enemy. Shockingly bad.

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“Terrible customer service and poor management ”

★☆☆☆☆

written by HunterM1208 on 09/04/2016

After seeing a car online my partner contacted them, they said it would be ready on the Friday, we went it wasn't ready we couldn't even start it. We where told it would be ready by the Tuesday it wasn't, it was finally ready on the Thursday, we went down my partner drove it and we sat down to discuss a deal for part ex. The sales man was rude and pushy, after getting all the figures for part exchange we decided to go get some lunch and think it over, the sales man wasn't happy to say the least and on leaving the shop he was shouting to his colleague what a waste of his time that was. Is that not what his job is? A few hours later we decided we would take the car and called them, they said it would be ready at 9am, on our way I called to confirm and was told the price had gone up another £300 on the car, when asked why we where told it would be ready they said the message wasn't communicated from management. To top it off we still haven't had the £100 deposit back we paid to secure the car and his was almost 2 weeks ago. Which I believe from other reviews is standard of Evans. Complete cow boy company with rude staff and poor management. Would never deal with them again!

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“Wrong Parts on Car”

★☆☆☆☆

written by BraylenBishop1989 on 29/03/2016

I bought my car just over 2 years ago. Which i know is sometimes ago. In the process of buying the car it was advertised with Alloy Wheels and parcel shelf. When inquiring they said there had been an error with advertising. I still bought the car as i was very happy with price and the car. It wasn't until February this year someone at work had decided to scratch the side of my car and part of the bumper. Insurances company sent me to Tailors who have been very helpful with everything. When they looked at the car he told me the bumper was the wrong 1 for my car once he showed me what ti looks like with correct bumper it was very obvious it wasn't the right bumper. Again i know i have had the car 2 years but i had nor reason to believe there was a problem with my car and i haven't had an accident until this scratch for someone to notice. Evans Hallshaw have not been helpful with this problem at all. They have been fobbing me off all the way through the problem. they have agreed to replace the bumper. But getting the bumper off them has been a disaster. nobody returning calls or helping me. It wasn't until i got legal advice they said they would provide a new bumper. i have asked if they have the photos of the car and they said yes but wont let me see them which says to me that they new about the incorrect fitted bumper. I have spoken to several different people who have had very similar problems with incorrect parts on there cars sometimes not always visible. Please be careful when buying from Evans Hallshaw.

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“Terrible, unethical practices.. a company with no...”

★☆☆☆☆

written by ofWade324 on 07/03/2016

I went down to Evans Halshaw last week to test drive a vehicle I had been looking at on their website. Absolutely loved the car, had a valuation for our car for part exchange and took home all the figures to contact our bank with. The next morning I go onto their website to find the price has increased over £500!! Spoke to the salesman on the phone and he explained they could not sell it at the price it was the day before, the price which I had been quoted aswell! Do they think we are mugs?!?!?!?! I gave them some time to put it right, in which they couldn't. I will be taking my money elsewhere.

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