Evans Halshaw, Hemel Hempstead, Hertfordshire Reviews

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Average Ratings for Evans Halshaw, Hemel Hempstead, Hertfordshire

  • Customer service1 stars
  • Value for Money1 stars
  • Overall rating1 stars

2 Reviews For Evans Halshaw, Hemel Hempstead, Hertfordshire

  • Jazzyg98 4th Aug 2009

    Reviewer rating: 1 stars


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    I bought a Zafira VXR that had been very much cared for by the previous owner down near Brighton. It had been machine polished and fully detailed the day before I picked it up. 3 days after I bought the vehicle it needed a software upgrade so I took it to my local dealer, Evans Halshaw - Hemel Hempstead. They phoned me saying that the part that is needed would not be in until the following day and so asked if they could keep the car in over night ... I was a bit gutted as I had only owned the vehicle for 3 days but said yes. 11am the following day I got a phone call saying that the part was now not coming in and I could pick the car up (even though nothing had been done). I drove it back to work (private car park with barrier) and an hour later I had my lunch which consisted of me going out and giving the car a quick detail. I noticed I had a new scratch (approx 32cm) on the back wing of the car which looked like it had already been touched up! I tried to phone them to explain about the scratch and that it must have occurred whilst it was at the garage... and after a whole 7 days of chasing, the service manager finally got back to me saying that it could not have been them as it was already touched in! I am 100% certain this scratch occurred during the time my vehicle was at Evans Halshaw as I love this car a lot and know the condition of the paintwork was immaculate. I'm disgusted in how they have handled this, they left me hanging on to hear from them for a whole week and then couldn't even provide a satisfactory response or any kind of customer service. I most certainly won't be taking my vehicle back there. Luckily I have another dealer locally, Northern Motors in Watford and I have found their customer service is excellent. I will always be taking my car to Nothern Motors, Watford and I would advise anyone in the Hemel Hempstead area to do the same.

  • Guest 30th Jul 2009

    Reviewer rating: 1 stars


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    I bought a Zafira VXR that had been very much cared for by the previous owner down near Brighton. It had been machine polished and fully detailed the day before I picked it up. 3 days after I bought the vehicle it needed a software upgrade so I took it to my local dealer, Evans Halshaw - Hemel Hempstead. They phoned me saying that the part that is needed would not be in until the following day and so asked if they could keep the car in over night ... I was a bit gutted as I had only owned the ve ...

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