written by magseyre on 07/03/2022
I have bought many cars from Evans Halshaw Renault Doncaster and have always been happy with the friendly and welcoming staff that have helped me with my choices. I have found that the after sales service is very good, any problems being dealt with quickly and efficiently - always a positive response and eagerness for me to be happy!
written by Eileen302 on 04/02/2020
Evans Halshaw in Doncaster let me down. I could never trust them in the future. Having made an appointment I travelled over 100 miles to see a used car. When I arrived for the appointment it had been taken out on a test drive and I was told it had been sold. This was a wasted expensive journey. Customer care is not important to them. I would warn anybody to think twice about buying a car from Evans Halshaw.
written by on 08/05/2019
Bought a Land Rover Freelander 2 in Dec, 5 wks after I purchased it it was delivered in pitch black at 7pm and I was expected to do a thorough inspection. It was overheating when I got there but noticed the reservoir wasn’t full. I emailed the branch and explained I would inspect it fully in the morning. The boot cover wasn’t in the car which had been when I Viewed it...they sent me a yellow one out (the interior is black leather!) I wasn’t happy so requested a black one....9 wks later it arrived after several phone calls and emails. These are the minor problems....now let’s talk about the bigger ones! Baring in mind the car had gone through an MOT 2 days before they dropped it off.... Exhaust held on by a bungee Hand brake didn’t work...infact was on the brink of failure (thank goodness it’s an automatic!) Tracking was out massively Tyres were actually illegal, not even 1mm left on the rear! (I asked for these to be addressed prior to purchase!) Other annoying things you shouldn’t expect from a 10k car...leaking rear window, well actually I don’t know where the leak is coming from because the window has since been reseated and it’s still leaking! I WILL NEVER buy from Evans Halshaw again never mind just the branch I dealt with. Appalling service from start to finish and I’ve ended up having to spend well over £1000 in the first month of owning the car. Please don’t be the next victim!
written by on 03/02/2018
When I first went to buy a new car I was put on the PCP agreement which I specifically asked not to be. However, yes my fault for not reading paperwork properly but I carried on. However the company has just gone from bad to worse in my eyes. No hoover and wash 2 years running. Brake pads changed then told will need discs next time, shouldn't they have been done together. My health check paperwork now states my front brake pads were 70-80% [red]worn which I paid for and underneath it states my brake discs are 60-70%[amber] worn which have not been done. When they rang at 13.05 to say car was ready i told them i would be half an hour.When I arrived at 13.30 I was told they close 12.30 but they called me to want to do the work at about 12ish. If they close at 12.30 shouldn't it have been booked in for another day. Told they don't take cash!!!!!. I am not one for confrontation or complaining but feel I should've done it.
written by Maddenif1974 on 14/08/2017
Paid a deposit on a car and noticed rear wiper missing. Sales rep who was really nice said that they would order a new one on my return to collect car. Recd a phone call to say that the car needed a a rear wiper motor and that I could pick it up from another branch as Doncaster was out of my area. Recd a phone over a week later to be told that I had to go back to Doncaster for part to be fixed. Date was arranged and I was sat there for an hour to be told an extra part needed ordering and it would be Monday. So had to arrange it to the next weekend to have it done. I had spoken to someone in the week to change it to Friday as I could leave work early." Not a problem I was told" Turned up. The part was locked up in someone's tool box and when could I come back?? I explained that I had left work early, got stuck in traffic and the person on the parts desk said, "well at least you have left work early" I explained I was not coming back to Doncaster and that I wanted the part sending to my local branch. Since then I have changed my mind and want to either collect the part or have it delivered to my home address.As I feel that I have been really let down. Unfortunately the person that I spoke to has failed to return my calls. So who knows where it will end up??? I know that things happen out of your control, but it would have been nice if checks would have been taken to ensure that all parts were there first before telling you "yeah no problem, come when you can" A simple phone call to say "part unavailable .Can we arrange another date?" Wouldnt have hurt. Instead no I will spend all my weekends on the M18 travelling up and down for the laugh.
written by daniellevalerie on 11/06/2017
Myself and partner viewed a Black Audi TT Coupe Diesel (12) up for £11,596. The sales assistant was brilliant, she was very understanding and friendly no issues. However the customer service through the Manager. The Sales assistant had to go back and forth to the Manager who wouldn't come out to see us. The car is very over priced, the mileage is low but the car itself has not been looked after, don't be fooled, the engine is in disgusting condition and rattles. The inside was filthy. The car had not been valeted inside or out. The service light was on, the manger couldn't provide any service history at all and would not lower the price of the car despite our suggestions. If anyone views this car please look into everything as it's not worth the price despite the low mileage. The manager needs to re look up the words customer service.
written by 250Daley on 13/03/2017
Bought a car from Evans doncaster first time I cleaned it noticed there had been some paint touch ups on one of the doors contacted the branch they didn't want to know one of the managers was very rude contacted the custermer service team several times by phone and email they too were not helpfully In the past we have had very good experiences with evans but this time it's been terrible
written by on 26/01/2017
My Clio recently broke down the staff were very helpful and gave me a courtesy car and within 2 days I was back on the road very satisfied and they kept me up to date all the way through I would definitely recommend friends & family
written by lizziemoo on 11/10/2016
I ordered a brand new Renault kadgar. This is the most expensive car that I've ever had I arrived on the day of collection and the car was being cleaned. I was asked to take a seat and grab a drink. The drinks machine was filthy and just dispensed water. The coffee wightener was unusable and there was no sugar. I then asked for someone to get me a drink which eventually happened. I was then asked to go sign my paperwork which I was happy to do To my horror once I filled it in the gentleman came over and told me my new car had been hit in the car park and the rear bumper was damaged. Top stuff Renault! I still took the car as they promised to replace the bumper in the morning. On arrival the car park was rammed with cars which made me understand why mine got damaged. I was given a 2016 Renault captur with 3,500 miles on it. The car was disgusting. There were flies in it and not just one. There was mud and straw all over the interior. There were empty bottles and shopping receipts all over the place. The boot even had mud in. It smelt like sweaty feet. The car had been involved in an accident. The rear bumper didn't fit properly and the light was broken. It had a hole in it, which was full of dirt. It had obviously been like that a while. The exterior looked like a 20 year old land rover that had been off road. Needless to say I'm not impressed I got a text to tell me that my car was ready to collect. I collected about an hour later. I saw my car parked. The bumper had been replaced with another. Not a brand new one out of a box. One from another car which was parked behind mine they switched the bumper over from one of their stock vehicles! What a joke. The rear wheel arch liner was crushed where it had been prised apart and just left. There was a scuff on it also which the response was I'll get some back to black on it. Back to black on a brand new car I really was not happy at all. In the end I gave up on it and took my car. It's just bodge with this garage. Cleanliness and this garage do not mix. I just hope others don't have the problems I have had. What a shambles. What was supposed to be an exciting time collecting my new car turned into stress and upset.
written by Nayeli20 on 13/09/2016
the manager needs to train staff better, they are rude, and are not capable of having anyone buy a care, no phone manners, wonder if head office know how they treat customers, I know of at least 3 people who will never use them again, and now you can add me to the list
written by longbeard on 05/09/2016
Arrived at Evens Halshaw after veiwing a car on their web site, a young man came to ask if I needed help which I said I did, could they give me a part exchange deal on my car 13 reg they said yes I told them that I had not got alot of time and he said it would only take 20 mins, I arrived at 10-30 am at 11-30 I was still waiting I was offered a cup of tea at 11-30, when I approached the sales manager who was to give me a price for my car he told me it would be another 25 mins he was slumped in is chair with an attitude of if you don`t like waiting then I can`t be bothered, its a shame because the salesman who had only been there a few weeks was very pleasant, these people should go to Motorpoint and see how it should be done. Needless to say I am on my way there for some proper customer care.
written by MadilynBreen456 on 25/08/2016
Booked a test drive of a capture advertised online at Doncaster as 2016 and 100 miles on clock. I was invited to pay £200 deposit to take car off market which would be immediately refundable on conclusion of the test drive. After making the 3 hour round trip, I encountered a dealership where no one wanted to deal with me, and eventually when someone did I was told the car had quite a lot more than 100 miles on clock and wouldn't be on sale for 2 months. To add insult to injury the £200 wouldn't be refunded for 3 days!. If your thinking of viewing a car at Evans Halshaw you've seen online beware your likely to tricked into parting with your money and making a journey to see a car advertised under false pretences Do some research of reviews and you'll find it appears to be a systematic misrepresentation !
written by on 23/08/2016
Terrible and the salesman think they are gangsters (lol) when not in your company. Easy over the phone isn't it?
written by McCormickfe28 on 05/08/2016
Bought a car in January of this year it's spent two months back with you for a wiper fault and a gear fault.... Which are apparently characteristics of the car... Like having to double press the clutch when popping it in to gear or like when the wipes intermittently stop when it's raining and your traveling down the motorway.... Well done... No help what so ever. Couldnt even remember why my car was in for and told me the previous garage put my pads on the wrong way!! I thought Arnold Clark were bad then I meet them
written by Ethen340 on 22/07/2016
I'm never normal one for writing reviews but what we've experienced through using Evan Halshaw needs reporting as it has been absolutely disgusting! To cut a very long story short our Dacia set it self on fire on Tue's night, we had to call the fire department it was that bad, this car is less than a year old with no modifications, etc on it (same as the day we bought it) called the show room to explain what had happened just for some help and advice of what we needed to next. When I called everyone who could 'help' had already left but was promised a phone call first thing the next day. The women I spoke to also found it appropriate to laugh when I told her my car had set on fire! Waited until 11 the next day, still no phone call so I phoned them back. Spoke to the receptionist at first who transferred me to a 'manager'. From the moment I first said hello to the moment I ended the conversation this managers attitude was disgraceful and acted as though I was being a hindernace. He was rude, ignorant and completely obnoxious with no customer service skills whatsoever. After explaining the situation for the 3rd time he basically offered no help or assistance, it felt as though he kept on passing the blame of the car setting on fire to us as though it was our fault! From the 3 people I spoke to from that showroom not a single one of them apologised (I appreciate it's not their doing, however they're representatives of the brand of my car) no one asked if anyone had got hurt or if I was ok. It took until I mentioned this that this 'manager' then gave a sarcastic apology. We've contacted our insurance and Dacia complaints who have both said theyve tried to contact the showroom and their calls have been ignored. We've called ourselves and told everyone was busy and we'd get a call back to no prevail. Our whole experience through this has been one of complete dissapointment and anger at how we've been treated and offered no help or advice. If contemplating whether to use this showroom, when they're taking your money they're as helpful as they can be but as soon as you have any issues or problems they dissappear and want nothing to do with you!
written by Mrs.Sheffield on 18/04/2016
Made an appt.Went yesterday afternoon.Place was empty.Told a sales guy who I had made an appointment with.This guy then introduced himself,but only 3 minutes into the conversation: it was the guy I'd made an appointment with.No handshake,no eye contact.He got the keys to the vehicle I was interested & showed me to the car.How disappointed we were.Car had broken front wing mirror.Paint was bubbling off in places,could pick the paint off with your fingers.Wheel trims were metal & they also had rotted & bubbled & they too,had been painted over.Although there was a of work to be done,the sales guy said,he would speak to the manager today & see if we could do a deal & find out how much they would be prepared to do,with regards to the repairs.He didn't try to encourage me to take a test drive & had no intentions of looking around my vehicle,in part exchange.He promised to phone me today & guess what,it's now 4.10pm & still no phone call.Is he going to call,I'm guessing not.Got home & searched the Internet & found a similar car to the one I'd just been to see at Evans Halshaw Renault Doncaster & was horrified to see,this car was at Evans halshaw Renault Doncaster: I'd just been there & the sales guy never mentioned the fact,that they dad a similar car there,that I might have been interested in.What a disgrace.We travelled from the other side of Sheffield & I got up early after a night shift & for what; to see an individual who looked as though he didn't know which planet he was on,never mind trying to sell a car.Think it's about time,managers were present at the weekends, as I'm sure that particular Evans halshaw won't be there much longer,left in the hands of those who don't know quite know what day it is & what they're there for exactly.
written by doncasterhell on 29/03/2016
Been chasing the dealer on issues i have had since buying a brand new car this march 4 weeks ago now and spoke to the dealer today and his attitude was unreal giving me conflicting stories and just didnt care less about anything i was asking i am livid as these issues were from the day i bought the car and still not solved never again will i use Evans Halshaw Doncaster
written by on 12/03/2016
Just a complete nightmare from the word go nobody ever returns your calls paperwork is all wrong and then when you get your new car things are missing and the attitude of all the staff is oh well will pass the message on and thats as far as it ever goes never hear back again until you chase them again and it just carries on they have no interest in you as a customer will defo never ever buy from them ever again and will tell my friends to AVOID
written by zgMorgan190 on 12/12/2015
Would not recommend to my worst enemy. I have been trying to get my deposit refunded since end October. Sent an 'customer concern' via their dealership site and also a written letter. They have not had the courtesy to respond to either, and they certainly have not refunded my deposit. Will now trying going to the showroom in person, but I won't hold my breath. I anticipate being told ''the person who deals with it isn't here at the moment''. However, I will try it anyway !
written by on 02/09/2015
In 2011 while under warranty our Peugeot 407 needed a service so we decided to use Evans Halshaw at Doncaster during the service we were informed that the fuel additive needed filing up and that the light must have been on at some time we were not familiar with this and so we thought we had better trust the experts, it was expensive to have this done but was told it needed doing and our understanding was that it would be ok for another 70000 miles so we thought we would not have to have it done again but 31000 miles later yes the light has come on, we now know that the light had not been on like we were told. We contacted Evans Halshaw who told us that it could possibly only last for 40000 miles and they were ad-amount that they had done it but who knows, we have researched it on line and checked the manufacturers handbook and they all say it should last approx 70000-80000 miles, all we know is that the light had never been on and that it needs doing again before we have done 1/2 the mileage it is supposed to do. STAY CLEAR!!!!
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As rated by our community of reviewers
Askernite's Response to Mrs.Sheffield's Review
Written on: 27/07/2016
You're right,their customer service is appalling. Took my Juke in for service end of March, and repairs to door handle and radio under warranty. They advised me that aircon needed regassing when it I was working perfectly. The car came back without the warranty work being done, and over the last 4 months I have had to badger them to get any contact and only just got the handle done, they still say they are ordering a new radio unit. I wrote a long letter to the principal Andrew Lane outlining my complaints and have not had the courtesy of a reply. Iwas promised last week that the manager would ring me that day about my letter of complaint, he rang me 2 days later and asked how he could help me! He hadn't even read my letter so I suggested that he did so and then ring me back, which he hasn't done. I don't know how they stay in business!