Archers Holidays Reviews - www.archersdirect.co.uk

★★★☆☆
3.2 / 5
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Latest Reviews

★★★★★

“the big apple shines again”

Written on: 13/10/2014 by TrinityHolloway143 (1 review written)

my wife and I have just returned from the Archers tour of New York, Niagara Falls and Washington, which we booked to celebrate our Ruby Wedding. The tour was superb in every way with good quality accomodation in great surroundings, the scenery, a good tour guide in Larry Schwarz who was very professional and informative and good value for money. We have been on several tours with Archers across America but I must say that this is one of the best. Well done, Archers for making our trip one to… Read Full Review

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★★★★☆

“Great itinerary.”

Written on: 23/09/2014 by kathsmith (2 reviews written)

This tour included some fantastic cities. The coach was comfortable and well driven by Dietmar. Most of the hotels were good but Hotel Kavalier in Vienna and Hotel Rivoli in Munich were definitely not 4 star! The included breakfasts were good on the whole with selections of fruit and cereals, cold meats and cheeses and varying standards of "English Breakfast". Toast preparation was poor in most venues with small machines which were very slow. A number of the hotels did not have tea/coffee… Read Full Review

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★★★☆☆

“Canadian Confusion”

Written on: 16/09/2014 by Purrinian (1 review written)

Well pre tour was not good as my original date was cancelled at the last moment. I asked for written confirmation of the cancellation as my friend had lost 200 Euros on airfares and I had would have to book new rail tickets. I received no reply to my E-Mail regarding this, nor when I enquired about the price of the new tour being the same as my original one. No response until I requested receipt of E-Mail and then the reply was only 'passed to relevant department', needless to say I received… Read Full Review

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★☆☆☆☆

“Accident in North America”

Written on: 14/08/2014 by Reed36 (1 review written)

Last year my husband completely tore his quadruceps tendon in the car park of the farmers market hollywood. We were on day 2 of 16 day tour of the west coast of the usa. Totally no back up from archers with the the process of getting home. Coach just drove off leaving us abandoned. After hospital diagnosis an operation was advised to be done within 9 days. Taxi from hospital to hotel (where the tour was next due). Tour guide said he was advised not to "say too much" and asked us to sign… Read Full Review

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★★★★☆

“china tour”

Written on: 06/08/2014

just returned from captivating china tour. must say fantastic the people on the tour were great as was the tour director(Li)Places visited knocked your socks off.Plenty of fun and laughter. Just one grey area,the subject of tipping,this really should be addressed. It was confusing many fellow travellers as to what was expected to give for a tip,particulary as many guides were only with us a short time.We all felt that maybe Archer's would be better putting an additional amount on the cost of… Read Full Review

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★☆☆☆☆

“Didn't even book the holiday”

Written on: 28/07/2014 by TuckerMorris232 (1 review written)

So I am planning a 3 week trip to the USA and had heard about Archers. However, I would not pass on a recommendation as I didn't even make it to booking. firstly I noticed the 0800 number given which costs a fortune to call. I emailed and asked if they could quote me over email or call me themselves...no answer. I then emailed again insisting that they give me a better number or contact me....no answer. between these emails I did try to call but was on hold for a ridiculous amount of time. When… Read Full Review

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★☆☆☆☆

“DON'T FALL ILL!!!”

Written on: 25/07/2014 by Jenny430_0 (1 review written)

My friend and I have recently returned from a cruise booked through Archers, "Baltic Capitals" aboard the Costa Luminosa. Our departure date was 24th May 2014. I unfortunately was taken ill only 24 hours into the cruise and diagnosed with pneumonia. I was told by the ships medical staff that my condition was potentially life threatening and that I was too ill to continue with the cruise. I was taken to a hospital in Helsinki but the doctor here felt I did not need to be admitted into their… Read Full Review

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★★☆☆☆

“Booking & Travel Arrangements Not Good”

Written on: 16/07/2014 by pcrayth (3 reviews written)

I booked a trip to Sicily & Sorrento in February 2014 to travel on 25th July 2104 for 2 weeks. Despite being told at the time of booking that we would be transferred from Naples airport straight to our overnight hotel in Sorrento without having to wait around for other UK flights to arrive I have received travel documentation to the contrary. In addition, our seats on our return flights have been reserved but not on our outward journey which is disgusting as we could find ourselves scrambling… Read Full Review

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★☆☆☆☆

“Most incompedent company.”

Written on: 13/07/2014

I booked a holiday with this Archers Holidays in January to Dubrovnik & Montenegro,as it was a Which reccommended company and flew from Manchester. Only to arrive at the airport at 5am to find the flight had been booked for 15/05/14 instead of 15/06/14 so therfore no flight was booked for us that day. All our tickets and documents were the correct date 15/06/14.As we did not know whether the error included our hotel bookings we dare not buy another ticket for that flight. On phoning the… Read Full Review

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★☆☆☆☆

“Customer service? - non existent”

Written on: 02/07/2014 by Gauthierky31 (1 review written)

If I could have had minus stars I would have chosen it. I booked a cruise in July 2013 for departure Sept 2014. I have lost count of emails and phone calls just to receive a confirmation. Everything was ignored until I had to cancel for medical reasons. To sum up: Archer's: an everyday story of mismanagement. … Read Full Review

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★★☆☆☆

“incompetance describes archers to a tee!!!”

Written on: 29/06/2014 by Boltonfp293 (1 review written)

Last year we booked a River Cruise and being the first was looking forward to it. We arrived only to find out when we were on the boat out cabins had been downgraded to the lower deck. Despite pleas and ringing the UK we could not get it resolved and so it was a great start to the holiday at the rear of the ship with engines vibrating. Our friends who had been on a boat with Archers before said this food was well below standard with dishes like rabbit being served up. We booked this year as we… Read Full Review

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★★★☆☆

“Rusian river cruise St Petersburg to Moscow on MS...”

Written on: 27/06/2014 by cm1367 (1 review written)

We have Just return from a Rusian river cruise on MS Chernyshevsky with Archers. On arrival we found our ships cabin, although small and clean was extremely tierd and In desperate need of refurbishment. During our first two days on board in St Petersburg the evening meals were extremely disappointing, being very very poor quality and no menue choice ( with the first nights meal consisting of a clear water soup with a few string vegetables followed by small portion of spagehetti toppled with a… Read Full Review

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★★☆☆☆

“disappointing Archers”

Written on: 09/06/2014 by Desireed166 (1 review written)

Our 14 day French holiday was very disappointing, not up to your usual standard… Read Full Review

Stmartins21's Comment

Written on: 27/06/2014

Ours last year on the rhine was as well , wrong cabins allocated poor liaison and an expensive holiday with a lot of aggro

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★☆☆☆☆

“hopeless customer service thats less than honest”

Written on: 04/06/2014 by stradbally (6 reviews written)

may I preface my report by saying that I have been using Archers for over 20 years without any issues. However this season (2014) they have introduced a new system of booking which has turned the company into a disaster. Way back in August of last year, I enquired about the price of a holiday ( Tour of Galicia and River Douro cruise) for June 2014. Over the course of a few days I was given wildly varying prices by different customer service staff. In a nutshell, over 5 days the price went up in… Read Full Review

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★☆☆☆☆

“Archers Holiday Administration is a Joke.”

Written on: 30/05/2014 by wolfman321 (10 reviews written)

In July 2013 i booked a holiday to the USA for this August 2014. I asked for Domestic flights and cabin upgrades on the US leg of the flights. It is now 4 weeks until the final balance is due. I have not had a complete invoice from the start to what I am paying for. I have phoned them umpteen times in the past few months. In March this year they still had not done anything about my domestic flights. They keep saying they will sort it and let me know. I phoned them a few days ago after looking… Read Full Review

Dossie54's Response to wolfman321's Review

Written on: 02/06/2014

Ditto. Just back today and too tired to put together the catalogue of disasters due to the incompetence of Archers. I will post it on here later in the week. My only advice at the moment.... Don't use Archers holidays!!!

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★☆☆☆☆

“CONTACT WITH ARCHERS IS DIFFICULT”

Written on: 29/05/2014 by keithCAMMACK (1 review written)

I have filled out on line forms with questions as well as sent e.mails to customer services without reply. Seems they do not want people to buy their holidays!… Read Full Review

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★☆☆☆☆

“Old tatty hotels ”

Written on: 10/05/2014 by CharlesEvans207 (1 review written)

Archers holiday is really for very senior people who are hard of hearing, the hotels are old and dirty and dated, so noisy that I could not sleep. Archers forgot to send me air port parking voucher as they should it was part of the holiday agreement. I can not emphasis enough about their choice of hotels, the hotels are of cheap and tatty end of the market, they are awful . I do not recomend this holiday to any one under the age of 70 . Because most of the people on tour are very very senior. … Read Full Review

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★☆☆☆☆

“inefficient,unreliable”

Written on: 27/04/2014 by lispe (1 review written)

We received out tickets the last possible mail day,still one flight ticket was missing.For airport pick up we had to call emergency service as Archers didn´t supply us with this information ( in spite of our asking for it) etc.The employees never read previous e-mails,didn´t call when promised,were absent from work half the time...´.The journey in USA was very good,but Archers doesn´t organize it itself.So we recommend this Trans American adventure highly,but JUST DON´T BUY FROM… Read Full Review

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★☆☆☆☆

“What a Change”

Written on: 20/02/2014 by Annea2027 (1 review written)

Six months ago I would have concurred with the other reviews here but on planning to rebook with this company the whole experience has been a disaster. First it took several attempt to get a quote and then I was quoted two different prices - which could not be explained. I was offered one hotel and then told I could not book this one. Finally a supervisor managed to book the tour and extension for me. A couple of weeks later - I was asked to switch from direct flights to non direct using a… Read Full Review

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★☆☆☆☆

“Really bad customer service”

Written on: 19/01/2014 by aedesdal (1 review written)

We are 3 Finnish people very much fond of traveling. The most interesting tour on the Internet (Finnish organizers offer little choice owing to our small population) for us was Trans American Adventure+San Francisco extension in Archers holidays catalogue (=flights from/to Heathrow +bus tour + hotels in USA). I inquired about it April 20 ,2013.We didn´t want to call Archers to avoid possible misunderstandings in spoken language or make Internet reservations, because we needed a room for 3, not… Read Full Review

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