Archers Holidays - www.archersdirect.co.uk Reviews
Latest Reviews
★★★★☆
“Re: Western Treasures Booking Ref. WX07531 ”
Written on: 25/04/2013
I have just returned from 2 weeks holiday in America (2/4/13) where I toured the west coast, Las Vegas, Grand Canyon and Yosemite. I did this trip 24 years ago on a fly-drive but having an excellent driver and tour manager really made the holiday. The driver was first class and the Tour Manager’s knowledge of the places visited and the history attached to them really enhanced an already enjoyable tour. This has made me want to book again for my next tour. Yours faithfully, (read more)
★★★★★
“new york niagara washington dc”
Written on: 20/04/2013 by kc23
Did this tour August 2012 and added on 2 nights in New York. This was our first tour with Archers and will definitely book with them again. Everything was first class. Tour guide in New York and on tour very knowledgeable and helpful.Standard of hotels and location were great. Although we travelled quite a lot on the tour we still had plenty of free time. Can't say anything negative at all and we would love to do this tour again one day. (read more)
★★★★☆
“Wonderful Andalusia”
Written on: 19/04/2013
We spent 8 days in Andalusia on an Archers tour, starting at Malaga and travelling to Granada, Cordoba, Seville and Gibraltar. Our travel guide was excellent, as was our driver. The first hotel in Malaga was 4-star and situated right next to the train station. Ideal location and, although we were only there for just over a half day, we were able to visit the Picasso Gallery and a lot of the historic sites. Being there at Easter, we were also able to enjoy the processions. Spent 2 days in... (read more)
★★★★★
“More information please”
Written on: 15/04/2013 by Firstore
having just returned from a tour of Memphis and caribbean cruise iwould have liked more information on the internal flights in America,to fly from New orleans west to Las Vegas i first had to fly an hour and a half east away from Las vegas to Tampa in Florida before flying back to Las Vegas i cannot get my head round this but Archers dont give any explanation as to why this happens and dont give any alternatives why ?.Perhaps in future you could be a bit more informative in your itinerary as... (read more)
★★★★★
“texas the lone star state”
Written on: 31/03/2013 by joeandjo
having just returned from the new tour [texas-the lone star state]we would like to thank hilary our tour guide for all her knowledge and making it very memourable. well done archers,we have been on many tours with you[16]and every one has been great. jo and joe from witney. (read more)
★★★★★
“Tours with Archers”
Written on: 23/02/2013 by SandL
My husband and I have travelled with Archers many times and this year we are about to book our 11th tour. We have visited the West Coast of America, The Canadian Rockies tour, China & the Yangzte river cruise, Prague, Vienna & Budapest, Tour of Switzerland with a week in Interlaken, Croatia, Bosnia & Slovenia, Tour of Italy, Cruise around the Greek Islands, Highlights of South Africa including Victoria Falls, and Highlights of South America and I must say that we have never been... (read more)
★★★★★
“USA Parks and Canyons ,Globus (Sept-Oct 2012)”
Written on: 02/01/2013 by patricknige (1 review written)
My wife and myself so thoroughly enjoyed this two week tour that I am sure we would do it again at a different time of year.The tour manager,female, was informative,funny,and able to solve any problems that arose as was the female driver.The mix of nationalities,8 UK,4 Aussie and 36 American,worked well and it was nice to mix and discuss different cultures.The tour itself was an eye opener and we learned a lot about Indian culture and History.We liked almost everything that we encountered... (read more)
★★★★★
“Elvis & the Southern Sounds”
Written on: 15/11/2012
My best friend & I did this tour in September this year. We were greeted in Memphis by our fabulous tour guide, Penny. We then headed to our first hotel, The Heartbreak Hotel. This hotel is what I expected & more. It SCREAMS Elvis. On our first full day we had a jam-packed day, we got a guided music tour on the bus of Memphis by a guitarist singing Elvis tunes. We then visited Tupelo, which was just wonderful. Other highlights of Memphis included Sun Studio, STAX Museum and of course... (read more)
★★★★☆
“captivating china tour 16 days”
Written on: 26/10/2012
this tour was great value for your money. flying with Ethiad was just ok. still prefer Virgin. the tour was very very full on with no time to shop or really to drink the atmosphere of China in at all. you need to be very fit as there is huge amounts of walking with lots up hill walking. there was a tip problem in that you were asked to tip evry tour guide and driver plus a big tip for your original guide from Biejing that travels with you all the time even though you have other guides in... (read more)
★★★☆☆
“Discover The Dalmatian Coast”
Written on: 10/10/2012 by rosy2 (2 reviews written)
Just returned from the Dalmatian coast staying at Grand Hotel Parc. Hotel was good in a great location - paying extra for sea view was well worth the money. Would have been helpful if advised beforehand that we would not be allowed to book into our room until 2pm - arrived at hotel at 10-30am! Guests travelling with other tour companies had been told! We were expecting a designated coach, tour director and bus driver, and to be picked up from our hotel for the included excursions. However,... (read more)
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Showing 1 - 10 of 47 Reviews
★★★★★
“Bears and Whales on Vancouver Island”
Written on: 06/10/2012
We are quite widely travelled, but we had never travelled with Archers Direct. A friend made the recommendation, so as we like wildlife we opted for the Bears and Whales on Vancouver Is. We were so impressed with the organisation, quality of the hotels and of course the opportunities to see the wildlife. We were so fortunate to have perfect weather and we saw everything that we hoped we would see, Black bears, Grizzly bears, Orca, Humpbacks, dolphins, sea lions, grey whales, bald eagles,... (read more)
★★★★★
“HIGHLIGHTS OF SOUTH AMERICA”
Written on: 03/10/2012 by philipbate (1 review written)
Fantastic holiday for both of us. Be prepared for early starts, hectic schedules and lots of travelling. It is the only way to get to see all the wonderful sites that we saw in 2 weeks.We have travelled with Archers many times. We took one thousand pounds in American Dollars and changed into local currency when we were there as and when we needed it. No problem. Also used credit card to pay for extras in hotels etc. We had all the vacinations incl. Yellow Fever but no-one ever checked our... (read more)
★★★★★
“Tour of China”
Written on: 28/08/2012
I have just returned from your 'Tour of China Trip' and feel I must thank you for a super holiday.The itinerary was busy but this did not matter because the schedule included so many interesting and famous sites.The tour guide (Connie)was excellent and could not do enough to make the holiday so enjoyable - as well as having a terrific knowledge of all the places we visited. Food was very good and plentiful and the hotels used were first class. This has certainly 'whet my appetite' for my... (read more)
★★☆☆☆
“archers direct poor information,promises not kept”
Written on: 21/08/2012 by MERSEYSIDEKAT (1 review written)
My daughter, grand daughter and myself booked the trans american adventure last october for this July/August. Firstly they kept changing the San Francisco extention hotel, they did not inform us that CO airlines had become UA it was myself that spotted it on the net. Phoning Archers to complain about this as we then had to the ESTA the snotty operator said that we did not need the airline or the flight number for the ESTA which we knew we did, and she said that they were going through the... (read more)
★★★☆☆
“route 66”
Written on: 10/07/2012
i have just returned from doing route 66 with archers though we enjoyed the company of the peaple on the bus .the bus we were on to start with was fine but air con failed and we had to change buses and the bus they sent was no were near as good which spoilet the whole holiday my husband has a bad knee and there was not eneough leg room so by thetime it ended his leg was in bulk also peaple were complaining with bad backs . the trip itself could have been better not enough time to yourself it... (read more)
Guest's Comment
Written on: 16/07/2012
I agree with this review completely, i was on the same trip and it was definitely the people who made the holiday, certainly not the tour company. Steph Riley.
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Guest's Comment
Written on: 26/07/2012
I too was on exactly the same trip. The people were fantastic, really friendly and as I was traveling alone, this made it so much better. I have to agree with all the comments about the coach and length of time for breaks and eating. We were constantly rushing, I think that sometimes we should have had longer at "stops" and less time at certain museums etc.
I have travelled to different parts of the USA for 8years now, mostly with Archersdirect, so even I was a little disappointed with this one! Denise W
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★★★☆☆
“Too much packed into too few days”
Written on: 18/06/2012 by bobdelamare (1 review written)
We took the Wonders of Greece and 4 nights Cruise. The default is Aegean Airlines a Budget airline, minimal service and packed like sardines. There was no option to upgrade. Hotel quality on the tour was extremely varied from the sublime Olympion Asty to the ridiculous Maniatis. Food where provided was very average. The driver was very steady and the Tour guide was very competent. It is a gruelling schedule, up at 06:00 each day to be packed and on the road by 08:00. We hoped the cruise... (read more)
★★★★★
“Viva Espania”
Written on: 14/06/2012 by bonvoyage (1 review written)
I have just returned from The Highlights of Andalucia tour with Archers. The tour was very well organised and our tour guide and driver were excellent. The hotels we stayed in in all Malaga, Granada, Cordoba and Seville were well run and very clean. The meals were buffet style except for Cordoba where it was a set meal an rather disappointing. The optional tours offered were good but rather rushed because of other tourists and limited space and time slots. The tour was a great way to see the... (read more)
★★★★★
“SPLENDOURS OF ITALY TOUR”
Written on: 18/04/2012 by bryan45
Excellent tour with a superb Tour Director Ingrid. Everything went as planned and we saw all the sights of Italy. Our driver Fernando was excellent and we had a great coach to travel in. We went on lots of optional excursions and enjoyed them all finding them all good value. The tours around Rome were great, Venice was fantastic, Assisi was very impressive. The Tour Director was very knowledgeable and knew about everything and was able to answer all our questions. We traveled in luxury and... (read more)
★☆☆☆☆
“Appalling customer service”
Written on: 13/04/2012
I used Archers direct on a tour to China and the tour guides were rude an unknowledgeable. The trip it's self didn't have any other issues and i had an enjoyable time. But I was in China - I was going to enjoy myself even if I'd have booked it myself or with another holiday company. They were very unprofessional. The lead up to the trip. I hadn't received my confirmation. I chased this by phone and email and I was sent this 5 weeks before my trip even though I booked it over 8 months... (read more)
★★★★★
“Worth every penny”
Written on: 15/03/2012
Just returned from your 16 day Kerala and Southern India Tour. Worth every penny even though it was non stop ,would have been even better if all stops were 2 nights.All hotels were good except Holiday Inn Gem Park Ooty,this hotel needs refurbished and soundproofed with a few seats in the beautiful garden so you can enjoy. the houseboat was exceptional and Cardamon County paradise.Paradise Resort was very different staying in a working farm and The Bangala like staying in someones home.All... (read more)
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Showing 11 - 20 of 47 Reviews
★★★★★
“Thailand Experience”
Written on: 06/03/2012 by FAREASTtraveller
Town hotels all excellent and central. Jungle hotels both to die for. Tours superb though rather exhausting as moving on one day at a time but worth getting up early for. Tour guide first class. No-one could fault the tour. Next time, I'd choose a tour with 2 night stays if possible but this tour was superb ending with a week add-on in Koh Samui in an idyllic spa hotel. We needed this to recuperate from the sightsseeing, elephant riding, rafting and temple viewing. Can't wait to re-book... (read more)
★★★★★
“Beautiful China Fantastic”
Written on: 01/11/2011 by Hallam18
Just got back on 23rd October from an amazing tour of China.We didnt know what to expect but were pleasantly surprised.The group was only 17 people and we all got on very well.Peter was our national guide who we called our shepherd as he made sure the tour went smoothly and we were always on time.The hotels were of a very good standard but unfortunately October in china is winter and most of the air conditioning was turned off so sometimes we were quite uncomfortable due to the humidity. The... (read more)
★★★★☆
“Nice Spot, Hotel Food Slightly Underwhelming”
Written on: 15/06/2011
We have just returned from Archers Discover Northern Portugal and the Douro Valley. (1 week). This was based at the Axis Ofir Hotel, and consisted of daily coach excursions exploring the surrounding area, including Porto. The excursions were excellent, our tour guide was Steve Williams who was a knowledgeable and sociable host. The local towns and villages chosen were all within a reasonable radius and the local motorways were very good with no holdups. Naturally some locations were better... (read more)
Newbiereporter's Comment
Written on: 24/09/2012
Having recently done the same holiday, I agree the favourable comments made. Also I didn't mind the threadbare stair carpet & lack of handrail, ditto the extension lead under the bedroom table. Few people in continental Europe would wish to see ElfnSafety rules enforced as rigidly against things like that as they are in the UK.
On the Sunday and Thursday evenings, the dinner at the Axis Ofir was enlivened by a Portuguese folk group in colourful costumes (sort of Morris dancers). They tend to invite diners to join them in a version of the conga. If the thought makes you cringe, you know which nights to eat out.
The hotel is NOT usually noisy but people in the rooms on the north side sometimes hear a strange bleeping noise in the night. We traced this to a marine warning beacon about 3km along the beach to the north of the estuary. Light sleepers should take earplugs just in case. These also came in handy in the early hours of sunday morning when there was street shouting from people leaving the night club down the road.
We were puzzled by the size of the tips 'recommended' by Archers - in the range 3 to 5 euros for the guide and 3 to 4 for the driver - sounds fine except this was per passenger per day. If taken literally by a coachload of 30 to 40 people for 7 or 8 days, this implies a group tip of a thousand or even 1500 euros for the week - in a country where the average salary after tax is said to be about a thousand euros a month. I'm not sure what this says about the likely financial relationship between the individuals and companies involved. But from the punters' standpoint, you need to factor in whatever size of tip you're prepared to pay, when looking at the headline cost of the holiday offer.
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★★★★☆
“We started our Archers trip in 1995 to celebrate our...”
Written on: 03/11/2010
We started our Archers trip in 1995 to celebrate our 25th Wedding Anniversay and we have just come back from our 10th Archers holiday celebrating our 40th. We decided on a very special holiday with Sri Lanka then the Maldives. This was an excellent choice, two totally contrasting experiences. The highlights in Sri Lanka are many: Elephant Orphanage seeing 65 elephants crossing the main road coming down a street into the river - the Tea plantation nothing has changed in 150yrs and still is... (read more)
★☆☆☆☆
“just returned from grand tour of turkey ”
Written on: 23/10/2010
just returned from grand tour of turkey
It should have been made clear about the amount of travelling on the coach in the description, if we had known how much traveling was involved we may have chosen something different,
The first hotel we stayed in was the Taslik hotel in Istanbul. Very bad hotel the rooms were very tatty and appeared not to have been decorated for the last 20 years... the breakfast was awful with very limited choice, unfortunately we spent the last 2 night of the...
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Fxmas's Comment
Written on: 11/01/2013
I took this tour in October 2012 and found it excellent. You only need to look at a map to realise there will be many hours on the coach. It's worth it to see so much of this vast country from Istanbul to the western coast, the capital Ankara and the high plateau of Capadoccia. The coach made regular stops for refreshment or to see something interesting
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★☆☆☆☆
“We were allocated a cabin below decks.Thislower deck...”
Written on: 04/10/2010
We were allocated a cabin below decks.Thislower deck is partly used by the crew.
.The only view which we had was through two small portholes.When the water was choppy it washed onto them.The descent to the deck is by a very steep set of stairs
As my wife suffers from arthritis,she found these very difficult and painful to negotiate.
Before going on this cruise we should have been notified about the position of this deck as it gives the impression in the brochures that all cabins were above...
(read more)
★★☆☆☆
“the hotels with the exception of best western were all...”
Written on: 26/09/2010
the hotels with the exception of best western were all 2 star hotels,(they were marked as 4star but no way were they 4star) poorly located.the meals were set meals and we were made to feel second class compared to the other people who stayed in the hotels. breakfast was very poor, every morning i had to ask for hot water for tea.i would have been prepared to pay more for better food and hotels than experience that again. not be going with this company again (read more)
★★★★☆
“Returned from Archers 'Historic Trails and Blue Ride'...”
Written on: 23/09/2010
Returned from Archers 'Historic Trails and Blue Ride' American tour last weekend. Overall this tour is excellent. There was a lot to see, many places visited, hotels to a good standard with one or two in the excellent category. Lovers of American history, especially the Revolutionary War and the Civil War will love it. Washington DC, Gettysburg, Harpers Ferry, the Shenandoah Valley - all marvellous.
Having said that, one or two sites could be dropped: two nights in Gatlinburg (a dump like...
(read more)
★☆☆☆☆
“Danube cruise,Esmeralda.Boat way past its sell by date...”
Written on: 30/08/2010
Danube cruise,Esmeralda.Boat way past its sell by date Cabins shabby and very cramped.Dining room seriously overcrowded.Worst of all was the food.Everything was done on the cheap,a bowl of frozen mixed veg per table twice a day,packet soup,poor quality meat and fish,a far cry from the promises in the brochure.Icould go on but I will just say I feel cheated and very disappointed ARCHERS ,NEVER AGAIN. (read more)
★★★☆☆
“We come back from a coach tour of Eastern European...”
Written on: 04/08/2010
We come back from a coach tour of Eastern European cities & Oberammergau. We have travelled with Archers before and were pleased, but this time, it was a disappointment, to say the least ! When you tour the European cities, you expect your hotel to be in the centre. it was not the case and most evenings, we had to pay for public transport or taxi if we wanted to have a nice meal out. some of the hotels we stayed did not even have a restaurant in the evening. for such a long distance, the... (read more)
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Showing 21 - 30 of 47 Reviews
★★☆☆☆
“Book with this company if you dont mind your hotels...”
Written on: 18/07/2010
Book with this company if you dont mind your hotels being nowhere near the city center or any other form of life. The loction of the hotels were terribble, in the middle of nowhere, which was good for them as you then had to fork out loads of money on 'optional' extras as there was nothing else to do. And then when you did pay loads more for evening you really weren't to keen on, the food was terrible and you couldn't sit were we wanted in the dining room and had no choices like other... (read more)
★★★★★
“Archers Direct - 7 days Luxor/Cairo followed by 7 days...”
Written on: 14/07/2010 by KateStrong (1 review written)
Archers Direct - 7 days Luxor/Cairo followed by 7 days Nile Cruise and Lake Nassar Cruise
With 3 weeks to go Archers advised that our booked (and paid for) tour of Egypt could not go ahead. Disaster loomed. However they managed to re-organise our itinerary perfectly giving us a trouble-free and memorable visit combining Luxor, Cairo, Nile Cruise and Lake Nassar Cruise. Cruise ships were exceptional, only one hotel below 5* standard (Mercure Le Sphinx Cairo)and this was an enforced last...
(read more)
★☆☆☆☆
“We have been on Archers coach holidays before so...”
Written on: 10/07/2010
We have been on Archers coach holidays before so thought we'd try a Rhine/Moselle cruise. What a mistake! The Princes Christina needs to be completely refurbished, the food was awful and the rep was unbelievable, she treated us like 6 year olds and didn't even speak German.The Rhine /Moselle was superb but how we looked with envy at the other criuse ships.At £1000 per person this was not the most expensive Rhine cruise but for that price we still expected way more than we got. (read more)
★★☆☆☆
“booked in qawra palace malta worst hotel i have ever...”
Written on: 01/07/2010
booked in qawra palace malta worst hotel i have ever been to the whole place was very scruffy the dinning area was no better than a cheap canteen we were put into zoned areas like cattel and had to pay extra charges for simple things like a tv remote or even a bath mat .malta its self was great once we got ourselves another hotel (read more)
★★★★☆
“I went on a nile cruise with Archers Direct with my...”
Written on: 19/05/2010
I went on a nile cruise with Archers Direct with my elder son in 2009 after my wife died. My son and I both found the whole holiday excellent with no hitches. The ship was very good and the optional extra for all inclusive drinks excellent value. The ship was very good and the places visited on the nile, fascinating. The tour guide provided excellent information about the places without being overwhelming and also provided useful tips as to dos and donts on the trip. The only negative I... (read more)
★★★★☆
“We have just returned from the Splendours of Sri Lanka...”
Written on: 02/05/2010
We have just returned from the Splendours of Sri Lanka tour, which was excellent. There was so much fitted into the 6 days and the hotels during the tour were varied and excellent. There were only 3 of us on the tour and we traveled in a small mini bus with a very good and experienced driver/guide. His knowledge got us to places before other tourist and his knowledge was amazing.
We did extend the tour with a week at the beach, but the hotel was nowhere near a good and the rep was...
(read more)
★★★★★
“7 night cruise on the river Nile on board the Sonesta...”
Written on: 17/03/2010
7 night cruise on the river Nile on board the Sonesta St George, Marvelous
3 night stay at the Movenpick Cairo, lovely hotel except the evening meal let it down. Only warm. Cairo was something not to be missed but will not be returning any time soon.
3 night stay at the excellent Sonesta St George 1 hotel in Luxor. Could not fault it
(read more)
★★★★★
“We have travelled with Archers to Morocco, Tunisia,...”
Written on: 31/01/2010
We have travelled with Archers to Morocco, Tunisia, China, Thailand and I must comment that all the tours were very good value and very well organised. The tour guides were fantastic and very knowledgeable. The accommodation varied in accordance with the location. For instance, when staying in some locations in Tunisia and Morocco, Archers put us in the best hotels available. Sometimes on a touring holiday you have to take the rough with the smooth, especially it you want to travel off the... (read more)
★★★★☆
“We've just returned from an 'Elvis & the Southern...”
Written on: 27/09/2009
We've just returned from an 'Elvis & the Southern Sounds' tour 16/9/09 -23/9/09 It was Fantastic !
The Archers tour was well organised - The hotels - Heartbeak Hotel,Memphis and Holiday Inn Express,Nashville were well located and the highlight visits were carefully chosen and good fun.
The flights and transfers worked well.
I was a slightly disappointed in the breakfast selection in Memphis compared with Nashville but overall thought the tour was good value for money. LIFE'S TOO SHORT -...
(read more)
★☆☆☆☆
“I would never travel with Arshers again ”
Written on: 04/08/2009
I would never travel with Arshers again
Would not recommend. Dreadfull.
(read more)
Taithwr's Comment
Written on: 10/06/2010
I have been on many Archers tours and am signed up for another - because they are incredible value for money and brilliantly organised.
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Guest's Comment
Written on: 05/06/2012
Arshers ? Perhaps you should have travelled with Archers instead !
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Twang's Comment
Written on: 05/06/2012
Arshers ? Perhaps you should have used Archers instead - they are very good !
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Showing 31 - 40 of 47 Reviews
★★★★★
“I cannot praise Archers Direct enough for the quality...”
Written on: 30/07/2009
I cannot praise Archers Direct enough for the quality and variety of places we saw and visited.The reps who showed us their cities,historical buildings, crafts and ways of life were very helpfull, enthusiastic and always there before us when we arrived at the airports or stations.
It was amazing value for money.
(read more)
★★★★☆
“I have just been on tour with Archers Direct in...”
Written on: 13/05/2009 by magsshan
I have just been on tour with Archers Direct in memphis /nachville also las vegas and had a great holiday thanks 2 your tour guide.
She was just great and thoughtful, she looked after us all very well, she is brilliant. Thanks, you gave us a very happy time, god bless you.
(read more)
★★★★★
“Good points, service, accommodation, tour director and...”
Written on: 20/09/2008
Good points, service, accommodation, tour director and price. Legendary Danube cruise excellent. Bad points, cannot think of any! (read more)
★★☆☆☆
“Accomodation was mostly good. We have been on many...”
Written on: 10/09/2008
Accomodation was mostly good. We have been on many tours with Archers before but this was the first time that we have experienced a tour manager like this. We did however complain to Archers when we got back home. This has not put us off going with Archers again as we had since been to the Amalfi Coast which was fanstatic. (read more)
★★☆☆☆
“I have just returned from a Western Treasures Holiday...”
Written on: 28/08/2008
I have just returned from a Western Treasures Holiday with Archers Direct (my Honeymoon) and the itinerary was fab. Hotels were OK. I have been on other escorted tours (none as expensive as this one) and have stayed in better hotels. I thought the customers services were very poor when I asked for information. I thought the airlines used by Archers were bad (United Airlines), they were terrible in my view. (read more)
★☆☆☆☆
“Good points, flights and transfers. Bad points, hotels...”
Written on: 14/07/2008
Good points, flights and transfers. Bad points, hotels location amenities and food. We couldn't sit were we wanted in the dining room and had no choices like other dinners. We felt like second class dinners. We will never travel with this company again (read more)
★★★★☆
“We have just returned from Archer's" Medieval Italy"...”
Written on: 29/05/2008
We have just returned from Archer's" Medieval Italy" The holiday cost us £1000 for the two of us. This included air travel, transfers, trips each day and bed, breakfast and evening meal apart from the last night which was an optional dinner/tour. The tour was excellent value for money in asmuch as we could not have seen all the places and booked the hotels for the price we paid. We stopped in three hotels. Each one was spotlessly clean with good shower facilities. Meals were basic and... (read more)
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Archersholidays's Response to Firstore's Review
Written on: 18/04/2013
We‘re sorry you did not have enough information about the internal flight arrangements. Regarding the actual arrangements for your own holiday, we would be happy to look into your own holiday experience in more detail for you if you would like to get in touch with our Customer Services team: csadmin@archersdirect.co.uk
We very much welcome your feedback in order that we can improve the service we offer to our customers.