Archers Holidays Reviews - www.archersdirect.co.uk

★★★☆☆
3.3 / 5
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Latest Reviews

★★☆☆☆

“Booking & Travel Arrangements Not Good”

Written on: 16/07/2014 by pcrayth (3 reviews written)

I booked a trip to Sicily & Sorrento in February 2014 to travel on 25th July 2104 for 2 weeks. Despite being told at the time of booking that we would be transferred from Naples airport straight to our overnight hotel in Sorrento without having to wait around for other UK flights to arrive I have received travel documentation to the contrary. In addition, our seats on our return flights have been reserved but not on our outward journey which is disgusting as we could find ourselves scrambling… Read Full Review

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★☆☆☆☆

“Most incompedent company.”

Written on: 13/07/2014

I booked a holiday with this Archers Holidays in January to Dubrovnik & Montenegro,as it was a Which reccommended company and flew from Manchester. Only to arrive at the airport at 5am to find the flight had been booked for 15/05/14 instead of 15/06/14 so therfore no flight was booked for us that day. All our tickets and documents were the correct date 15/06/14.As we did not know whether the error included our hotel bookings we dare not buy another ticket for that flight. On phoning the… Read Full Review

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★☆☆☆☆

“Customer service? - non existent”

Written on: 02/07/2014 by Gauthierky31 (1 review written)

If I could have had minus stars I would have chosen it. I booked a cruise in July 2013 for departure Sept 2014. I have lost count of emails and phone calls just to receive a confirmation. Everything was ignored until I had to cancel for medical reasons. To sum up: Archer's: an everyday story of mismanagement. … Read Full Review

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★★☆☆☆

“incompetance describes archers to a tee!!!”

Written on: 29/06/2014 by Boltonfp293 (1 review written)

Last year we booked a River Cruise and being the first was looking forward to it. We arrived only to find out when we were on the boat out cabins had been downgraded to the lower deck. Despite pleas and ringing the UK we could not get it resolved and so it was a great start to the holiday at the rear of the ship with engines vibrating. Our friends who had been on a boat with Archers before said this food was well below standard with dishes like rabbit being served up. We booked this year as we… Read Full Review

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★★★☆☆

“Rusian river cruise St Petersburg to Moscow on MS...”

Written on: 27/06/2014 by cm1367 (1 review written)

We have Just return from a Rusian river cruise on MS Chernyshevsky with Archers. On arrival we found our ships cabin, although small and clean was extremely tierd and In desperate need of refurbishment. During our first two days on board in St Petersburg the evening meals were extremely disappointing, being very very poor quality and no menue choice ( with the first nights meal consisting of a clear water soup with a few string vegetables followed by small portion of spagehetti toppled with a… Read Full Review

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★★☆☆☆

“disappointing Archers”

Written on: 09/06/2014 by Desireed166 (1 review written)

Our 14 day French holiday was very disappointing, not up to your usual standard… Read Full Review

Stmartins21's Comment

Written on: 27/06/2014

Ours last year on the rhine was as well , wrong cabins allocated poor liaison and an expensive holiday with a lot of aggro

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★☆☆☆☆

“hopeless customer service thats less than honest”

Written on: 04/06/2014 by stradbally (6 reviews written)

may I preface my report by saying that I have been using Archers for over 20 years without any issues. However this season (2014) they have introduced a new system of booking which has turned the company into a disaster. Way back in August of last year, I enquired about the price of a holiday ( Tour of Galicia and River Douro cruise) for June 2014. Over the course of a few days I was given wildly varying prices by different customer service staff. In a nutshell, over 5 days the price went up in… Read Full Review

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★☆☆☆☆

“Archers Holiday Administration is a Joke.”

Written on: 30/05/2014 by wolfman321 (10 reviews written)

In July 2013 i booked a holiday to the USA for this August 2014. I asked for Domestic flights and cabin upgrades on the US leg of the flights. It is now 4 weeks until the final balance is due. I have not had a complete invoice from the start to what I am paying for. I have phoned them umpteen times in the past few months. In March this year they still had not done anything about my domestic flights. They keep saying they will sort it and let me know. I phoned them a few days ago after looking… Read Full Review

Dossie54's Response to wolfman321's Review

Written on: 02/06/2014

Ditto. Just back today and too tired to put together the catalogue of disasters due to the incompetence of Archers. I will post it on here later in the week. My only advice at the moment.... Don't use Archers holidays!!!

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★☆☆☆☆

“CONTACT WITH ARCHERS IS DIFFICULT”

Written on: 29/05/2014 by keithCAMMACK (1 review written)

I have filled out on line forms with questions as well as sent e.mails to customer services without reply. Seems they do not want people to buy their holidays!… Read Full Review

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★☆☆☆☆

“Old tatty hotels ”

Written on: 10/05/2014 by CharlesEvans207 (1 review written)

Archers holiday is really for very senior people who are hard of hearing, the hotels are old and dirty and dated, so noisy that I could not sleep. Archers forgot to send me air port parking voucher as they should it was part of the holiday agreement. I can not emphasis enough about their choice of hotels, the hotels are of cheap and tatty end of the market, they are awful . I do not recomend this holiday to any one under the age of 70 . Because most of the people on tour are very very senior. … Read Full Review

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★☆☆☆☆

“inefficient,unreliable”

Written on: 27/04/2014 by lispe (1 review written)

We received out tickets the last possible mail day,still one flight ticket was missing.For airport pick up we had to call emergency service as Archers didn´t supply us with this information ( in spite of our asking for it) etc.The employees never read previous e-mails,didn´t call when promised,were absent from work half the time...´.The journey in USA was very good,but Archers doesn´t organize it itself.So we recommend this Trans American adventure highly,but JUST DON´T BUY FROM… Read Full Review

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★☆☆☆☆

“What a Change”

Written on: 20/02/2014 by Annea2027 (1 review written)

Six months ago I would have concurred with the other reviews here but on planning to rebook with this company the whole experience has been a disaster. First it took several attempt to get a quote and then I was quoted two different prices - which could not be explained. I was offered one hotel and then told I could not book this one. Finally a supervisor managed to book the tour and extension for me. A couple of weeks later - I was asked to switch from direct flights to non direct using a… Read Full Review

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★☆☆☆☆

“Really bad customer service”

Written on: 19/01/2014 by aedesdal (1 review written)

We are 3 Finnish people very much fond of traveling. The most interesting tour on the Internet (Finnish organizers offer little choice owing to our small population) for us was Trans American Adventure+San Francisco extension in Archers holidays catalogue (=flights from/to Heathrow +bus tour + hotels in USA). I inquired about it April 20 ,2013.We didn´t want to call Archers to avoid possible misunderstandings in spoken language or make Internet reservations, because we needed a room for 3, not… Read Full Review

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★★★★★

“amazing fantastic brilliant ”

Written on: 05/01/2014 by bwendy (1 review written)

my friend and i decided to splash ou on he holiday of a lifetime on the elvis and the southern sounds tour . from arriving in memphis everything was perfect we were met by our tour director our luggage was whisked away and we didnt see i again till we got to our rooms our room keys were handed out on the coach so no waiting around for room allocation the hotels we stayed in were loveley such friendly staff who couldnt do enough for you the tours were amazing we never had to wait in line for… Read Full Review

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★★★☆☆

“Why say more ...”

Written on: 19/11/2013 by antaeus110_0 (1 review written)

Firstly B.A. Lost my luggage when I arrived at Frankfurt , it had gone to Italy instead , then the courier had gone leaving me in the airport expected time for pick up 2 1/2 hrs , told to get a taxi and receipt , no Archers would not reimburse me because I should have waited , courier arrived giving me thousands of excuses , not impressed , Hotels on tour of 6 countries , some rooms like broom cupboards , 4 * never , optional extra tours cancelled because there were not enough people going to… Read Full Review

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★★★☆☆

“Highlights of Morocco”

Written on: 07/11/2013

October 2013 ......... we have just returned from Highlights of Morocco which is a very busy trip but packs in lots of places on the way. We especially enjoyed the Optional Trip to the Blue Mosque in Casablanca and the Sunset in the Sahara ........ we did not ride the Camels as we had previously had that experience but walked up the sand dunes and sat enjoying the sunset with a glass of wine on our own. We were not impressed by having Americans, South Africans and Canadians join the Tour as we… Read Full Review

Morroco10's Comment

Written on: 12/11/2013

hi, can you give an answer to this question please?
drivers, porters... wonder why Cosmos are the only English tourists who don't give tips

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★★★★★

“New England in the Fall”

Written on: 18/10/2013 by Gilly1955 (1 review written)

I returned from the above holiday at the end of September and can say that it was one of the best holidays I have had. It was the first time I have travelled with Archers and as I was travelling alone for the first time I was a little apprehensive. From the moment I arrived at JFK airport and met the rep until I left JFK the whole experience was excellent. I had a female share, which I had never done before and it turned out to be great, and in fact, I have made a new friend. The Tour Guide… Read Full Review

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★★★★★

“A wonderful trip across Cnada by rail”

Written on: 24/08/2013 by TimWh (1 review written)

My wife and I are back from a rail journey from Toronto to Vancouver organised by Archers. There were about 35 people in the group plus James, our extremely good and professional Archers' Tour Director. After an overnight stay in Toronto we had a fairly quick but interesting tour of the city and then a visit to the Niagara falls. the falls themselves are stunning but the development around somewhat tacky. In the evening we had a meal in the rotating restaurant in the CN tower giving a view… Read Full Review

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★★★★★

“Excellent Italian Lake holiday”

Written on: 16/08/2013

Would thoroughly recommend staying at The Panorama Hotel, Limone, Lake Garda. The resort was spectacular - beautiful scenery. The Italians were welcoming and most spoke good English so it was easy to get about. The hotel was wonderful and the staff the best I've had - they were not only friendly and helpful which you'd expect when on holiday but they went above and beyond to do more for you. For example the bar staff remembered your drinks and the restaurant staff remembered where you preferred… Read Full Review

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★☆☆☆☆

“Green Galicia and Portugal's Douro River - Customer...”

Written on: 14/08/2013 by NYCityTraveler (1 review written)

I am beginning to wonder about ArchersDirect as a travel company. I have an upcoming trip on the Duro River Cruise and Discover Green Galicia, a two-week trip that I planned with my wife in the Spring of 2013. We live in the USA and we thought it might be nice to travel with travelers from Britain. UUnfortunately, my wife's father has become very ill, so we have been trying to cancel my wife's portion of the tour which I thought would be easy. We had booked two cabins and two single rooms… Read Full Review

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