Arnold Clark Car & Van Hire Reviews

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★★★☆☆
2.8 / 5
From 9 reviews
44% of users recommend this
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Arnold Clark Car and Van Hire

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Latest Reviews

★★★★★

“Very efficient service - Arnold Clark Elgin - Van Hire”

Written on: 29/10/2014 by zySampson483 (1 review written)

Hired a large van from the Elgin branch of Arnold Clark. Everything was already arranged when we arrived, just a few paperwork checks and signatures, a check of the condition of the van (14 plate, 400 miles so it was immaculate) and we were on our way. Great service, great vehicle and we'll be using them again. Highly recommended… Read Full Review

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★☆☆☆☆

“Aberdeen Airport Arnold Clark Car Rental Branch - Awful!”

Written on: 28/08/2014 by CatrionaD (1 review written)

Would advise against using Arnold Clark as they do not have a desk at the airport. Either they will meet you off your flight or you can ring them from a red telephone near baggage reclaim to arrange a lift. They will then drive you 15 to 25 mins (depending on the time of day) into Aberdeen City itself to their centre near Mount Hoolie. I booked with them this past weekend (Aug 2014) and they were unable to collect me for "40mins or possibly a little over an hour" which I found completely… Read Full Review

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★☆☆☆☆

“9.8 MPG in a Renault Van”

Written on: 05/04/2014 by Jaydan439 (1 review written)

Hired a Renault Traffic and did 40 miles. Went to top up as per rental agreement, cost £26. When I did the maths it came out at 9.8 MPG. When I challenged the Manager he basically hid behind, " we can only go by the gauge in the van". If you are thinking of hiring a van from these people, please be aware of this, as they were not prepared to recompense me. The book MPG for this van is around 30MPG. All he said was " I will give you a credit when you come in again". Based on this customer… Read Full Review

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★★★★☆

“Great Service, efficient and organised”

Written on: 31/12/2013

We've just returned from Glasgow where we hired a car from AC. On arrival at the airport we telephoned AC and were given clear instructions on where to find the minibus to take us to collect our car. The minibus was waiting and our luggage was loaded by the helpful, friendly driver. A quick short journey to the office where we were taken through the paperwork and told we'd been upgraded - result! We were then shown to our 'brand new!' car and after a tour we were handed the keys. (Our… Read Full Review

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★★★★★

“Christmas spirit”

Written on: 27/12/2013 by Aberphobic (1 review written)

I travel to Aberdeen a lot, for work and family reasons, and normally if I need a car I book from one of the airport-based companies. They are only slightly more expensive, and the convenience outweighs the extra cost. Usually. However, back in October I went on-line to book a car over Christmas. The cheapest at the airport was £280 for 3 1/2 days. That's right, £280 for 3 1/2 days. I looked around for alternates, and Arnold Clark charged me £88 for 4 days, and for the holiday period… Read Full Review

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★★★★★

“The Only Service I've Reviewed in Years”

Written on: 05/07/2013 by donaldstewart (1 review written)

I've just returned a Group A van to Arnold Clark (South Street Branch in Glasgow, Scotland) and felt compelled to post a review of the outstanding service they provided. I called early on the morning of the rental and my booking was handled quickly, with the online price confirmed as the full charge by the agent over the phone. When I got to the centre later that morning, the representative was also excellent and professional, and took me through the simple rental process, checked for… Read Full Review

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★☆☆☆☆

“scratches”

Written on: 04/05/2013

I hire a van . Lady was quick to point on one side of van and didnt go round to check dsmage. Whn i returnef van she were quck to pint to a mminor scratch and shr demanded £100 excess damage. Just to warn other please check all damge before signing anything… Read Full Review

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★☆☆☆☆

“disgrace”

Written on: 26/05/2011

Complete farce! i have no idea who is running the hire a car booking office but they dont have a clue. I find dealing with the direct branch easier and so does my regular travelling companions, you can hardly ever get through because its obvious to me they are short on staff!!!!! and they cant be bothered taking your call, one quotes one price call back later and its another price. I have no idea why people even hire anymore from them, i certainly dont anymore, id rather pay the extra excess… Read Full Review

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★★☆☆☆

“When I first contact Arnold Clark about hiring a car...”

Written on: 27/09/2008 by Soylentgreen (1 review written)

When I first contact Arnold Clark about hiring a car by phone or by person they always give me a lower price at first contact, then as I make the payment later on (one or two weeks later) I notice that the price has gone up? strange? When I inquire further about this the staff always make it out to be an oversight? Plus there cars are not as clean as they could be! I think AC have got to big for their own good! As a customer of 12 years i now always check out other car hire company's price list… Read Full Review

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