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| Customer service | 1/10   |
|---|---|
| Value for Money | 2/10 |
| Overall rating | 1.5/10 |
Full review by
Moonbeast
on 30th Aug 2006
User Rating : 3
Respect :
-1
Good Points: The car purchased is good.
Bad Points: No after sales care.
General comments: My wife and I recently bought a nice new Vauxhall Tigra from an Arnold Clark garage on the phoenix industrial estate at Linwood. We got a good deal as the car was the exclusive model and came with all the added extras aircon leather seats etc... As usual the sales man was very helpful during the sale.
However we have now found since the sale that things were added on to the finance that we didn ' t agree or were informed about. They added on the cost of road tax which when we asked "does it come with road tax" the sales man said yes but failed to inform us it was at extra cost he also he charged us an extra £80 for car mats. My wife has since been back and tried to discuss the matter with the sales man but he insists he told us the tax wasn ' t included and we didn ' t tick the boxes to opt out of the optional extras i.e. Car mats. If these are optional then surely you should opt in not out. The main problem here is that it was added on to the finance and we are now paying interest on it.
Needless to say I won't be buying, servicing or repairing any cars at an Arnold Clark garage again.
Remember sales men are just that sales men they usually work on commission and will try to drive a hard sale. Use this to your advantage shop around play them off against each other and don't be afraid to walk out if you don't get what you want. The reason they build rapport with you is so you buy from them and not to befriend them. Cars are always over priced even if they say they knocked £2000 off the price they will come down a bit, When trading in a car do you're research get hold of a Parker's guide and find out how much your car is worth for trade in tell them you want more than they are offering for it as they will try and give you less than it ' s worth. You can also get the price down on the % apr if they won't budge just tell them you will get a loan instead.
Moonbeast's review and ratings | 388 words
Review by
Davy R
on 16th Feb 2006
User Rating : 0
Respect :
+1
Bought an extended warranty at £395 for Corsa (02 Plate). Warranty states to cover mechanical and electrical faults. Just three months later car breaks down with an electrical fault which I have now learned is very common with Corsas.
Surprise, surprise Arnold Clark and Autocare both refuse to carry out repair under warranty.
This warranty is not worth the paper it is written on.
Staff are your best friends when you are buying but after you purchase they do not want to know you.
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Davy R's full review | 90 words | 1 comment added.
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