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| Customer service | 1/10  |
|---|---|
| Value for Money | 8/10 |
| Overall rating | 1/10 |
Full review by
DavyMcK
on 5th Feb 2008
User Rating : 1
Respect :
0
Good Points: Price.
Bad Points: Customer Service.
General comments: I purchased a 17 month old Renault Megane Coupe Convertable 3 weeks ago from Arnold Clark in Motherwell. I knew the car I wanted, the spec and mileage and the price I was prepared to pay so when they had the exact car I wanted I went in and basically told the salesman the deal I was looking for. After much "checking with his manager" the salesman agreed to all my requests and I even got 6 months road tax as well because the car only had 1 month to go and a tank of petrol. Everything was going well until I phoned on the morning to pick my car up. I was informed that one of the mechanics had been taking the car to a local garage to fill it with petrol when it had run out. It had now gone into Limp mode and would need to be ran through the diagnostic check in the garage. This would take a couple of days. 2 days passed by and still no car so when I phoned again I was informed that the check had shown up a damaged sensor, caused by running out of fuel, and this would have to be replaced. Again a couple of days passed and numerous phone calls before I was told no sensor was available in the UK so one was coming over from Renault in France, this would again take "a couple of days" to arrive and be fitted. Another few days pass and then, on the day I'm again due to pick my car up, I'm told that the wrong sensor has been sent from france and they will have to re-order the correct one. In the meantime the new documents have arrived through the post showing me as the owner of the new car and I still havent paid for it! This morning I have been informed that the car should ba ready "at the end of this week" but I wont hold my breath.
Would I buy another car from AC? Probably as it hasnt really been the salesman or the showrooms problems all along but if this is the quality of the service team at AC, I'd advise everyone to steer well clear of their additional service packages they offer or using their workshops.
DavyMcK's review and ratings | 383 words
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