Have a picture of Arnold Clark, Glasgow, Lanarkshire Car Dealers?, please send it to us.
| Customer service | 1.4/10   |
|---|---|
| Value for Money | 2.6/10 |
| Overall rating | 1.6/10 |
Full review by
bexter04
on 1st Apr 2008
User Rating : 0
Respect :
0
Good Points: I think they are friendly enough staff until you actually purchase the car.
Bad Points: After care is very poor.
General comments: I bought a top of the range twintop 2.0 turbo from the Arnold Clark Glasgow branch in November 07. As the windbreak comes as standard with this model and there wasnt one when I picked up the car the salesman said "i will order you one from Vauxhall". Two weeks later i called to find out if it was in, i was told there was a backlog (lame excuse) Called two weeks after that and was told by the salesman that his boss has refused to provide the windbreak (even when it comes as standard with the model i bought) so i called customer service and i eventually got one. I put the car into the same garage to have a dodgy window fixed and when it came back there was a scratch about 3 inches on the passenger window (which was not there before). Very annoyed and most certainly wont be returning my business to them again (loyal customer for 4 years)..... Gonna go to Audi for my next car i think.
bexter04's review and ratings | 187 words
Review by
sheeldz
on 25th Feb 2008
User Rating : 5
Respect :
0
I went looking a for a car at the AC on Alison street after having a look round. The dealer took me on a test drive in the model I was looking for and I was liking the car - he then tried to sell me the demo model I had just been driving, which would have been okay if it had not been for the age (a year old) and the price (1k more than I had seen for a pre-reg new). I declined politely, and he let me leave without too much fuss.
I went to the AC in Paisley to find the exact colour and model I w ...
sheeldz's full review | 202 words
Review by
archieclubb
on 21st Aug 2007
User Rating : 1
Respect :
0
I took out a Service Deal on car purchase but it does NOT cover the Manufacturers recommendations. Arnold Clark charge extra for this and a first "Free" service cost me an extra £91.
Never heard of a Coolant Change or a Brake Fluid Change or a Fuel additive on your first service? - Well go to Arnolds they are masters of this nasty practice - Dick Turpin at least had a mask!
I intend to take this above them if I can find an address.
archieclubb's full review | 120 words
Review by
leeglasgow
on 10th Aug 2007
User Rating : 0
Respect :
0
I'd recommend you do not buy from this team, surely all the information you can find on the net shows this is the case. Went instead to Halshaws in Kirkintilloch, treated like a star, bought a fantastic Mondeo.
leeglasgow's full review | 82 words
Review by
imp1001
on 11th Jul 2007
User Rating : 9
Respect :
0
I was really pleased with the service I got - this is the first time I've bought a car and was surprised at how easy it is to do - the sales guy at Arnold Clark sorted everything out for me - sold my car, organised new car, oganised loan etc. My best friend was so impressed she's just been and bought from them too!
imp1001's full review | 94 words
Review by
clarklj
on 19th Jun 2007
User Rating : 1
Respect :
+1
Reversing the new car just before delivery into a post and expecting me to part with money and my old car and take a taxi home (and for the next 2-3 weeks!).
Not managing to fix any minor faults on time or even the correct day and ordering the wrong parts, not managing to fill up the oil etc.
I have just taken the car to Arnold Clark for the third time to fix front suspension brackets (£228) to find on driving home a terrible clunking noise. The AA have fixed it - drop link not tightened ...
clarklj's full review | 261 words
Review by
steff1965
on 8th Dec 2006
User Rating : 0
Respect :
+1
Below is a detailed account of a deal I was doing with this branch. I was lucky in the end as I got out of the deal (although I lost money) but I think it's only fair to tell as many people as possible about the terrible service you can expect at this branch.
A complaint was made to customer services but they just passed the complaint to the salesman I was complaining about.
21st October
I phoned to arrange to go and view a Voyager after seeing it advertised on the stock locator. The car turn ...
steff1965's full review | 926 words | 4 comments added.
Review by
Chel G
on 24th Aug 2006
User Rating : 0
Respect :
0
I bought a 52 Plate Nissan Primera at Arnold Clark. After one week my car started shuddering violently, so I took it back to the garage who told me that they needed the engine management light to be on before they could see to it. The very next day it came on so it went back. They then cleared the light and said they couldn't fix it, I would need to take it to Livingston, as the garage their is Nissan. Took the car to Livingston who checked it over and called me, due to the fact that East Kilbri ...
Chel G's full review | 195 words
Review by
graemer
on 12th Aug 2006
User Rating : 2
Respect :
0
just bought a picasso from machargs in glasgow, i was promised 6500 over the phone for my trade in and in the end had to haggle to get the trade in price from 6000 to 6400 + mats+petrol.
3 weeks later i'm still waiting on mats and got £3.99 worth of petrol!.
I had to take my car to arnold clark in armadale( local dealer ) yesterday to sort my unworking window washer and get my rear view mirror replaced only to be told that the car needed £125 worth of work done which included a se ...
graemer's full review | 147 words | 4 comments added.
Review by
greggy22
on 10th Apr 2006
User Rating : 0
Respect :
+1
After buying a car from Uncle Arnold Clark 5 months ago complete with Autocare extended warranty , I quite happily walked into my local Clark dealer with a couple of problems that popped up during this time knowing that I was covered for all non wear and tear parts i.e. exhaust-brakes and tyres .
To my amazement and anger the 4 problems that I had were not covered by autocare and after numerous phone calls found out that they seem to make up a list of things they don ' t cover depending on how m ...
greggy22's full review | 281 words | 1 comment added.
Review by
kflj
on 3rd Apr 2006
User Rating : 1
Respect :
+1
Bought new 2 litre Ibiza Sport and after 2 years went to trade in for new one. Was offered £5000 for old one by Arnold Clark! When pointed out how ridiculous a price this was, salesman told me that as 2l aren't made anymore he could only quote me trade-in price on 1.4l?! And servicing not all that either- make sure you get a man to take car for you as they see women coming. As no competition in Glasgow due to them buying virtually every other dealer is impossible to avoid but next car will ...
kflj's full review | 146 words
Review by
Peter F
on 4th Feb 2005
User Rating : 0
Respect :
+2
Bought a car from an Arnold Clark Car Dealership in June 2004, I also bought the 2 year Autocare warranty at £395.
Seven months later the car is in a garage and will cost £2000 to repair.
ARnold Clark refuse to cover the cost of repairs even though I have the warranty.
Peter F's full review | 58 words | 1 comment added.
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