Arnold Clark, Glasgow, Lanarkshire Reviews
Latest Reviews
★☆☆☆☆
“warrenty work”
Written on: 21/02/2013
Bought a six months old corsa sri from their Mount Vernon branch. 2 Months later the window washers stop working. (Common fault on the corsa which is not covered under warrenty). Put it in to get fixed was told i would get a call to tell me if it was under warrenty or not. No phone call. Call the service department and the feamle told me the car was ready and was done under warrenty. When picking the car up was informed it was NOT under warrenty as a gromit had been blocked and needed... (read more)
★☆☆☆☆
“Do not trust them even an inch: AVOID”
Written on: 04/02/2013
"Rude and obnoxious" (see earlier review) is only the start of it... I left my car with them for paintwork (for 6 days), and when I picked up the car on a Saturday, just as the mechanics were going home I discovered the handbreak was now defective. It was not in that state when the car was left for the work. Response on Saturday - tough. Response on monday when I called the 'Service Manager' - ditto comments above PLUS Rude arrogant dismissive petulant nasty ... AND dishonest. I was NOT... (read more)
★☆☆☆☆
“Rude & Obnoxious service!!!”
Written on: 08/10/2012
My sister has recently purchased a car (cash buy)from Machargs South St Glasgow....the service from beginning to end & beyond has been atrocious!! Why she even gave them her money I will never know! Firstly the sales man (& I use the term loosely)had an instant attitude & was acting like a gallus know it all with a 'couldnt care less' attitude toward everything she said. She had just passed her test and was venturing on her first exciting journey of purchasing her own car & was looking for... (read more)
★☆☆☆☆
“Wish I read reviews before dealing with Arnold Clark”
Written on: 04/11/2011
I travelled 500 miles to buy a car for £13500 from Marchargs Glasgow who are part of the Arnold Clark group when I arrived the car had been keyed along 2 panels and no one had even bothered to tell me. I guess they probably thought that when I arrived I would just accept it as was a long way from home. They put the responsibility of the damage back on me saying I could repair it locally and they would settle the bill. I spoke to the young, very cocky and arrogant sales manager who said I... (read more)
★☆☆☆☆
“AVOID ARNOLD CLARK VAUXHALL MOUNT VERNON”
Written on: 18/09/2011 by ANNCC (2 reviews written)
RECENTLY WENT INTO THIS BRANCH TO LOOK AT SECOND HAND VAUXHALLS BUNCH OF SALESMAN ALL STOOD TOGETHER LAUGHING THERE TEN MINUTES THEY ALL IGNORED ME SHAME AS I WENT ACROSS ROAD TO MOTORPOINT WHERE I WAS TREATED WITH RESPECT. THESE OVERGROWN SCHOOLBOYS SHOULD LEARN SOME MANNERS. (read more)
★☆☆☆☆
“Never again...”
Written on: 12/07/2011
As a new driver I had bought a 10 year old Vauxhall, there were a few minor issues with it so I thought best to take it to a Vauxhall dealership and I went to Arnold Clark on Pollockshaws Road. I asked them to check out these minor faults and they were happy enough to do so. At the end of the day they came back and said that there was nothing wrong with my car bar no oil in it (the oil had been filled up the weekend before, but I had an oil leak). For which they had charged me £65. Happy I... (read more)
★☆☆☆☆
“If you are planning to buy a car from Arnold Clark...”
Written on: 09/05/2011
If you are planning to buy a car from Arnold Clark Gemini Warrington please don't. Go elsewhere, If you don't then watch out as they will try to rip you off when your car requires a repair. Enen though you will have an Autocare Warranty they will find something wrong with your car that is not covered under warranty sometimes costing hundreds of pounds and rip you off...I have been buying from this franchise for many years but due to a ongoing dipute over warranty I will not be buying... (read more)
★☆☆☆☆
“BOUGHT A CITROEN C4 EXCLUSIVE FROM MACHARG FROM SOUTH...”
Written on: 01/04/2011 by bobwalker21 (1 review written)
BOUGHT A CITROEN C4 EXCLUSIVE FROM MACHARG FROM SOUTH STREET GLASGOW ON MARCH 29TH 2011, EVERYTHING SEEMS FIND CLEAN, LOW MILEAGE AND ALL THE TOYS, AFTER SIGNING ALL THE DOCUMENTS AND DROVE HOME, THE NEXT DAY I BEGIN TO PUT L PLATES ON FOR MY WIFE THIS WAS WHEN I REALISED THE CAR WAS MOSTLY PLASTIC:( BECAUSE THE MAGNETIC STRIP WOULD NOT STICK, I PHONED THE SALES CHAP RIGHT AWAY HE STARTED GIVING ME THE USUAL CONVINCING BULL STORY, HE INVITED ME TO COME IN AND SEE HIM. I ASKED HIM IF I COULD... (read more)
★☆☆☆☆
“Had a really bad experience with Arnold Clark Vauxhall...”
Written on: 29/10/2010 by omcg (1 review written)
Had a really bad experience with Arnold Clark Vauxhall (Glasgow South, Pollockshaws Road). Agreed to trade in my car for a new one, done all the paperwork and paid a deposit. I was told to bring in my V5 etc for my current car.
Two days later I bring in my documents only to be told that they had given me the wrong price. They wanted an extra £435 for metallic paint because THEY had forgot to add it to the price agreed. I don't think that I should be made to pay for their mistake or that it...
(read more)
★☆☆☆☆
“avoid! Worst customer care experience I have ever had. ”
Written on: 22/04/2010
avoid! Worst customer care experience I have ever had.
No apology for 48hr delay!. Can never speak to the same person twice! Fobbed off with hollow excuses. Not up front. Expensive. Not welcoming. Tatty. Need I go on.
Car was in for a simple repair which subsequently failed 1 week later.
(read more)
See next 10 reviews
Showing 1 - 10 of 27 Reviews
★☆☆☆☆
“I recently looked at a car at Mchargs Glasgow, and...”
Written on: 16/04/2010
I recently looked at a car at Mchargs Glasgow, and also viewed the same make,model and spec at another nearby garage but was £600 more. I was sure i was going to get a great deal here until they valued my at £4400 . . . . . . i just couldn't beleive the offer when i had been offered £5800 for my car hours before at the nearby garage. The salesman argued that i wasn't offered that and i asked him to check the retail price of my car to be told it was around £7200, he then continued to argued... (read more)
★☆☆☆☆
“My sister and I were browsing for a car for her, while...”
Written on: 14/11/2009
My sister and I were browsing for a car for her, while being ogled by a bunch of sniggering, leering, high school drop-outs (i.e. the sales staff). We should've taken that as a warning :-S We were interested in a Ford Ka & the bloke that came over said he didn't know where the keys were. Turned out the car was unlocked but the next thing was, the guy couldn't open the bonnet as he couldn't find the opening lever. He eventually got his colleagues to help. When we asked about taking the car... (read more)
★☆☆☆☆
“ In our experience we would not buy from Arnold Clark...”
Written on: 05/10/2009
In our experience we would not buy from Arnold Clark the only person who was people friendly was the salesman when we had problems and we were passed from one customer service person to another for two weeks. We were extremely let down by this company, as the car we were car we were told was in mint condition was on arrival obviously not. We have not had any appologies from them. (read more)
★☆☆☆☆
“I bought a 14 month old Ford Focus from Arnold Clark...”
Written on: 21/09/2009
I bought a 14 month old Ford Focus from Arnold Clark at their Ayr branch.
It became apparent to me over the first few weeks that the car had been re-sprayed,I also found broken glass under the carpets in a few locations.
The car also did not drive like a nearly new car with with a sloppy gear selector and strange noises and a vague feeling from the front end.
I bit the bullet and cursed myself for buying a dog.
After about a year a patch of paint fell from the front passenger door, the...
(read more)
☆☆☆☆☆
“I bought a car 8 weeks ago as a working car. it has...”
Written on: 11/09/2008 by edwardkelly
I bought a car 8 weeks ago as a working car. it has been in the service dept. three times and the RAC have been out at it twice
I have not been informed by the Cumbernauld Service Dept. that the Cat Converter needs replaced. They do not know when the part will arrive or if. Surely they are not trying to say that there are not parts for an 18month old Kia Carens. The sales people have been most unco-operative and cannot even offer a curtesy car.
(read more)
☆☆☆☆☆
“I bought a top of the range twintop 2.0 turbo from the...”
Written on: 01/04/2008 by bexter04 (1 review written)
I bought a top of the range twintop 2.0 turbo from the Arnold Clark Glasgow branch in November 07. As the windbreak comes as standard with this model and there wasnt one when I picked up the car the salesman said "i will order you one from Vauxhall". Two weeks later i called to find out if it was in, i was told there was a backlog (lame excuse) Called two weeks after that and was told by the salesman that his boss has refused to provide the windbreak (even when it comes as standard with the... (read more)
★★★☆☆
“I went looking a for a car at the AC on Alison street...”
Written on: 25/02/2008 by sheeldz (1 review written)
I went looking a for a car at the AC on Alison street after having a look round. The dealer took me on a test drive in the model I was looking for and I was liking the car - he then tried to sell me the demo model I had just been driving, which would have been okay if it had not been for the age (a year old) and the price (1k more than I had seen for a pre-reg new). I declined politely, and he let me leave without too much fuss. I went to the AC in Paisley to find the exact colour and model... (read more)
★☆☆☆☆
“I took out a Service Deal on car purchase but it does...”
Written on: 21/08/2007 by archieclubb (1 review written)
I took out a Service Deal on car purchase but it does NOT cover the Manufacturers recommendations. Arnold Clark charge extra for this and a first "Free" service cost me an extra £91.
Never heard of a Coolant Change or a Brake Fluid Change or a Fuel additive on your first service? - Well go to Arnolds they are masters of this nasty practice - Dick Turpin at least had a mask!
I intend to take this above them if I can find an address.
(read more)
☆☆☆☆☆
“I'd recommend you do not buy from this team, surely...”
Written on: 10/08/2007 by leeglasgow (1 review written)
I'd recommend you do not buy from this team, surely all the information you can find on the net shows this is the case. Went instead to Halshaws in Kirkintilloch, treated like a star, bought a fantastic Mondeo. (read more)
★★★★★
“I was really pleased with the service I got - this is...”
Written on: 11/07/2007 by imp1001 (1 review written)
I was really pleased with the service I got - this is the first time I've bought a car and was surprised at how easy it is to do - the sales guy at Arnold Clark sorted everything out for me - sold my car, organised new car, oganised loan etc. My best friend was so impressed she's just been and bought from them too! (read more)
See next 10 reviews
Showing 11 - 20 of 27 Reviews
★☆☆☆☆
“Reversing the new car just before delivery into a post...”
Written on: 19/06/2007 by clarklj (1 review written)
Reversing the new car just before delivery into a post and expecting me to part with money and my old car and take a taxi home (and for the next 2-3 weeks!).
Not managing to fix any minor faults on time or even the correct day and ordering the wrong parts, not managing to fill up the oil etc.
I have just taken the car to Arnold Clark for the third time to fix front suspension brackets (£228) to find on driving home a terrible clunking noise. The AA have fixed it - drop link not tightened. I...
(read more)
☆☆☆☆☆
“Below is a detailed account of a deal I was doing with...”
Written on: 08/12/2006 by steff1965 (1 review written)
Below is a detailed account of a deal I was doing with this branch. I was lucky in the end as I got out of the deal (although I lost money) but I think it's only fair to tell as many people as possible about the terrible service you can expect at this branch.
A complaint was made to customer services but they just passed the complaint to the salesman I was complaining about.
21st October
I phoned to arrange to go and view a Voyager after seeing it advertised on the stock locator. The car...
(read more)
Rosslyn Munro's Response to steff1965's Review
Written on: 12/12/2006
Please can you tell us the exact branch who dealt with you at Arnold Clark?
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270830_Conned's Response to steff1965's Review
Written on: 14/12/2006
This does not happen to be Arnold Clark of Jordanhill? I had a very bad experience with one of their salesman and the sales manager as well!
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Steff1965's Response to steff1965's Review
Written on: 18/12/2006
I dealt with South Street, Glasgow.
<br/>
<br/>Update.
<br/>
<br/>I sent a letter of complaint to Arnold Clark head office, and they sent it to the Salesman I was complaining about, for him to deal with it. I received a phone call from him to tell me that he was dealing with the complaint. I haven't heard a thing since.
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Bigcol25's Response to steff1965's Review
Written on: 06/07/2007
Trying to talk to A Clark employees [after you have spent your hard earned cash] is like hitting your head against a brick wall. I contacted Consumer Advice Bureau about my problems with them. Small claims Court the next move I think!
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☆☆☆☆☆
“I bought a 52 Plate Nissan Primera at Arnold Clark....”
Written on: 24/08/2006 by Chel G
I bought a 52 Plate Nissan Primera at Arnold Clark. After one week my car started shuddering violently, so I took it back to the garage who told me that they needed the engine management light to be on before they could see to it. The very next day it came on so it went back. They then cleared the light and said they couldn't fix it, I would need to take it to Livingston, as the garage their is Nissan. Took the car to Livingston who checked it over and called me, due to the fact that East... (read more)
★☆☆☆☆
“just bought a picasso from machargs in glasgow, i was...”
Written on: 12/08/2006 by graemer (1 review written)
just bought a picasso from machargs in glasgow, i was promised 6500 over the phone for my trade in and in the end had to haggle to get the trade in price from 6000 to 6400 + mats+petrol.
3 weeks later i'm still waiting on mats and got £3.99 worth of petrol!.
I had to take my car to arnold clark in armadale( local dealer ) yesterday to sort my unworking window washer and get my rear view mirror replaced only to be told that the car needed £125 worth of work done which included a service.
4...
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Graemer's Response to graemer's Review
Written on: 27/08/2006
4 weeks since i bought the picasso and i'm still waiting for my service history book which machargs say will prove my car has been serviced. Despite constant promises from them that they will post out the service history book and the mats. I give up on the insult of a gallon of petrol, and definitely won't be back there. The cars going well but once they've got your ££££'s the aftercare service is a wash out.
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Graemer's Response to graemer's Review
Written on: 13/09/2006
I have now made FOURTEEN phone calls to Machargs. My last call had the receptionist tell me that she would go to see a manager right away. After doing her nails or whatever she had done, she came back to the phone and assured me the manager would ensure the salesman would phone me back ......Guess what? Still not the courtesy to phone me, still no mats and still no service history book......is anybody there??????
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Graemer's Response to graemer's Review
Written on: 10/10/2006
18 phone calls and two letters later Machargs still refuse to contact me. Could anyone in the Glasgow area nip into Machargs for me and ask the Arnold Clark salesman to contact me?
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Graemer's Response to graemer's Review
Written on: 21/10/2006
THE FINAL CHAPTER.
<br/>Had a call from Machargs. If I buy a service book from a local dealer (Aramadale) and send it to Machargs, they will stamp it as serviced and post it back to me. My mats are in the showroom for me to pick up (100 mile round trip).
<br/>
<br>Actually, I missed the call from Machargs, but they left a message for me to phone them. When I did phone and introduce myself, the guy on the other end asked if I was happy with my car from Machargs, and then asked me if I would like to upgrade it! When I asked if he was having a laugh, he asked me why I was phoning!!
<br/>
<br>Once he finally worked out why I was in fact phoning, he immediately went on the offensive saying that if you buy a second hand car then you get (as a package) what they get when they take the car as an exchange.
<br>
<br/>He ignored the fact the fact that I had phoned 18 times and had only 3 responses. Ignored the fact that to get my mats I had to travel 100 miles. Ignored the fact that I was quoted £6500 for my trade in via telephone, and ended up haggling for £6300 and mats and petrol. Ignored the fact that despite offering to give me petrol for my bother, they never even gave me enough to take the petrol warning light off.
<br/>
<br/>I would advise anyone who buys a car to make sure you are not rushed by the salesman into buying, and without doubt take your time when looking over the car and its contents before driving out of the showroom.
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☆☆☆☆☆
“After buying a car from Uncle Arnold Clark 5 months...”
Written on: 10/04/2006 by greggy22 (1 review written)
After buying a car from Uncle Arnold Clark 5 months ago complete with Autocare extended warranty , I quite happily walked into my local Clark dealer with a couple of problems that popped up during this time knowing that I was covered for all non wear and tear parts i.e. exhaust-brakes and tyres .
To my amazement and anger the 4 problems that I had were not covered by autocare and after numerous phone calls found out that they seem to make up a list of things they don ' t cover depending on...
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Joelhenry's Response to greggy22's Review
Written on: 13/06/2007
Gregg22 - your report is spot on - it seems <em>Arnold Clark</em> are as 'helpful' in Scotland as they are in Manchester.
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★☆☆☆☆
“Bought new 2 litre Ibiza Sport and after 2 years went...”
Written on: 03/04/2006 by kflj
Bought new 2 litre Ibiza Sport and after 2 years went to trade in for new one. Was offered £5000 for old one by Arnold Clark! When pointed out how ridiculous a price this was, salesman told me that as 2l aren't made anymore he could only quote me trade-in price on 1.4l?! And servicing not all that either- make sure you get a man to take car for you as they see women coming. As no competition in Glasgow due to them buying virtually every other dealer is impossible to avoid but next car will... (read more)
☆☆☆☆☆
“Bought a car from an Arnold Clark Car Dealership in...”
Written on: 04/02/2005 by Peter F (1 review written)
Bought a car from an Arnold Clark Car Dealership in June 2004, I also bought the 2 year Autocare warranty at £395.
Seven months later the car is in a garage and will cost £2000 to repair.
ARnold Clark refuse to cover the cost of repairs even though I have the warranty.
(read more)
Cheryl 2005's Response to Peter F's Review
Written on: 12/07/2005
I ALSO BOUGHT A CAR FROM ARNOLD CLARK 16 WEEKS AGO. I REPORTED A FAULT WITH THE CAR ABOUT 15 WEEKS AGO BUT WAS ADVISED THAT THEIR DIAGNOSTIC MACHINE PICKED UP NO FAULTS!!!MY CAR BROKE DOWN AT 4AM THE OTHER MORNING AND THE RECOVERY DRIVER PICKED OUT THE EXACT FAULT I DESCRIBED AT THE BEGINNING. NOW ARNOLD CLARK SAY THE FAULT IS NOT RELATED(FUNNY THAT)AND THAT EVEN THOUGH I HAVE THE EXTENDED WARRENTY AT ALMOST £400 THE FAULT THAT THEIR MACHINE NOW SHOWS DOES NOT COVER THIS. I WOULD DISCOURAGE ANYONE FROM BEING CONNED INTO BUYING THIS WARRENTY AS YOU WILL FIND IT RARELY COVERS ANY PROBLEMS WITH THE CAR
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433001_Gb1975's Response to Peter F's Review
Written on: 17/01/2009
Me & my boyfriend also bought a car from their Motherwell branch, same story, exhaust fell off within the first 2 weeks, air con never worked, the list is endless. A joke of a warranty, we ended up going to trading standards, got some work done at their cost. However after they were finished there were loads of other things needing fixed. Never ever again!!!
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Re66's Comment
Written on: 08/10/2012
Forgot to mention in previous text that (name removed) had the cheek to say to my sister...you will be sent a questionaire, it will ask you if you have been offered finance...say that you did but you declined....i get more commission that way.....what a cheek....this is how these lowlifes work!!