Arnold Clark, Dumfries, Dumfriesshire Reviews

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2 stars
Average rating for this product is: 2 out of 5

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Average Ratings for Arnold Clark, Dumfries, Dumfriesshire

  • Customer service2 stars
  • Value for Money2 stars
  • Overall rating2 stars

2 Reviews For Arnold Clark, Dumfries, Dumfriesshire

  • Guest 22nd Apr 2009

    Reviewer rating: 0 stars


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    Good Points: None


    Bad Points: Customer Service, Processes, Attitudes, Quality and Condition of Car


    General comments: I traded my Lexus in at Arnold Clark in Feb and bought a 57 plate Corsa. I haded over the V5 and that is all the documentation I had. I then requested documentation for the car, which arrived with inaccurate details and had not been signed or agreed by me. I am still at present awaiting my log book and registration documents. My new car is playing up, the milage is higher than what was advertised, the service book was stamped and dated as being serviced after I picked my car up and with a higher milage than was on it when I collected it. I am so annoyed as my Lexus has now been soled and they have not followed the correct procedures. They have offered me a free service not bad for waiting two months and not being fully insured for my car. I will safely say that Arnold Clark will be the last place I purchase a car in the future, their customer service is disgusting and I was the one always chasing and asking questions, not once did they come to me to update me.

  • Guest 21st Jan 2009

    Reviewer rating: 4 stars


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    Friendly helpful staff from general manager to service receptionist. Staff firstclass and very efficient,dealt with numerous problems on our car.

    No problems with the dealership. All repairs carried out quickly and without fuss.

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