Arnold Clark, Aberdeen, Aberdeenshire Reviews

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0.6 stars
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Average Ratings for Arnold Clark, Aberdeen, Aberdeenshire

  • Customer service0.6 stars
  • Value for Money0.7 stars
  • Overall rating0.6 stars

7 Reviews For Arnold Clark, Aberdeen, Aberdeenshire

  • Guest 17th Nov 2009

    Reviewer rating: 1 stars


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    Ordered a new Hyundai i10 through scrappage scheme 5/9/09, delivery date stated as 29/9/09. Paid balance due on 12/9/09. Have contacted several times now, each time told taht car not yet arrived. Have now been informed by salesman that he has no idea when car will bereday, Hyunsdai have a backlog of 12500 cars waiting to be shipped to this country. Now trying to cancel and get my money back. Communication has been non-existant, have had to chase them continually for information and now completely fed-up and don't believe a word of what they say.Not blaming them entirely for delays (although salesman 'booked' a car which was already being shipped across when I ordered on 5/9/09) but lack of interest/communication means I'd prefer to but from someone who actually knoiws what customer service means.

  • Guest 30th Oct 2009

    Reviewer rating: 1 stars


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    Have 3 year service plan with Arnold Clark Abdn. My mazda was serviced in July where i was advised that the car needed 3 drop link suspensions. MOT was not due till October whereby I took the car to another garage on Friday to get the job done as quoted £200 cheaper at local garage. On Monday I put the car in for MOT at 8am and was told to come back at 3pm. Received phone at 2.30pm to inform me that the car had failed MOT the one drop link not changed had failed, even though it was checke ...

  • Guest 4th Oct 2009

    Reviewer rating: 1 stars


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    absolutely appalled by arnold clark! Bought a mondeo estate about a year and a half ago, along with service plan. Was told when we bought the car that it had 1 previous owner (salesman forgot to mention that it was a fleet car! On it's first service I waited for the car with a book, right beside reception, only to be phoned (after around 5 hours!) by my partner at home to tell me they had just phoned to tell him the car was ready!! (their reason.....the piece of paper which said I was waiting wa ...

  • Guest 13th Sep 2009

    Reviewer rating: 1 stars


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    Like the other reviews of Arnold Clark's Aberdeen Service Centre, my experience has been terrible.

    I bought my MX-5 three years ago and the car has not disappointed - its a little cracker. When I bought the car I also bought a three year service pack - that was a mistake. Fortunately having just had the last service, I don't have to go back to them again.

    When you drop off in the morning or pick-up at night there's always a queue of customers waiting - when's the busiest time of day? When m ...

  • abzmazda 9th Jul 2009

    Reviewer rating: 0 stars


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    I bought a brand new Mazda3 2.0ltr Turbo Diesel Sport in Sept 07 from Arnold Clark Mazda in Aberdeen. Very happy with the car and got £4k off screen price. Had I known then what a nightmare their service department is I would not have bothered. The first service the car went in for, no courtesy car available, I went to collect the car after work to find it parked on double yellow lines out front of the showroom (public road in not the best of areas) and the salesman was not even aware it ...

  • dbowman46 19th Dec 2008

    Reviewer rating: 0 stars


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    Was sold a £10500.00 BMW car - car found to be unstable on country roads. Booked in for an inspection - declared no fault found. Staff refused to test drive & insisted that it was because it was a rear wheel drive BMW & didn't like them.
    Car is still under warranty - Clarks suggested taking it to BMW garage who might be able to test better.

  • 1unhappyclient Rank: Lance Corporal 3rd Aug 2006

    Reviewer rating: 0.5 stars


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    I bought renault scenic from Aberdeen Ford North. The car is due to go back in for the third time to fix the same 5 outstanding issues that I pointed out days after picking up vehicle. I followed Arnold's complaints procedure and the sales manager who sold me car passed me onto service manager, who then passed me on to one of his staff who knew nothing about the issues i was having. I then spoke to the general manager who was more defensive than helpful. I paid over £6000 for a car that ha ...

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