Have a picture of Eclipse Leisure Stag Do in Berlin www.eclipseleisure.co.uk?, please send it to us.
| Value for Money | 0/10 |
|---|---|
| Overall rating | 0/10 |
Full review by
disgruntledstagdo
on 27th Mar 2008
User Rating : 0
Respect :
0
Good Points: I have nothing positive to say about them.
Bad Points: Everything!
General comments: We booked go karting and paintballing through Eclipse, thinking it would be worth paying a bit extra for peace of mind, knowing we'd be picked up in the morning, taken to the first activity, picked up, dropped at the paintballing and then collected and dropped back at our hotel. However, the morning came, no-one came to pick us up at 9.30 as arranged, Eclipse's office was closed and the emergency contact number we were given was switched off. After waiting an hour, we found a couple of taxi's to take us (which we had to pay for despite having already shelled out for travel) arriving late as the public transport was on strike and there was a shortage of cabs as a result. After our shortened karting session, we then had to find more cabs to take us to the other side of the city for paintballing, yet the address we'd been given was just a derelict shop in a residential district. After waiting for an hour (the emergency number still going straight to voicemail) we gave up and had to pay for more cabs back to the hotel, out of pocket for 2 taxis on each of 3 long cab rides and having wasted half the day. Eventually late afternoon we got through to Eclipse who said they'd call back. They didn't. Upon our return home we registered our displeasure - and they've promised to "have a look into it and get back to us within 30 days". Great customer service that!
disgruntledstagdo's review and ratings | 258 words | 2 comments added.
