Heli-Beds Reviews - www.helibeds.co.uk

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★★★☆☆
3.3 / 5
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Latest Reviews

★☆☆☆☆

“Used Car Salesmen”

Written on: 30/10/2014 by ChrisSwindon (1 review written)

I spent almost £1000 on a divan and mattress. The salesman sent a great deal of time telling me why 'silentnight', 'Sealy' etc were rubbish and sold me their garbage (they only sell their own product). The divan was the worst possible quality, made out of thin, very rough soft wood and the draw fronts fell off after about two weeks. Internally the frame is put together very poorly with the wood coming away form its, stapled not screwed, joins. It really has to be seen to be believed. The… Read Full Review

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★☆☆☆☆

“Some of the worst customer after care ive ever known”

Written on: 19/07/2014 by Marilyns395 (1 review written)

This company is nice enough until they have your order. The Torquay staff are ok but if you ever need after sales FORGET IT ONCE THEY HAVE YOUR MONEY. In my opinion if you must buy from them buy ONLINE - The sales of goods act works more in your favour then and trust me they work it to the letter. If your going online though shop around. They by the way are not the only company in Torbay that can deliver quickly… Read Full Review

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★★★★★

“Good quality and outstanding service at a reasonable price”

Written on: 19/03/2014 by puddlec (1 review written)

I bought a mattress from the Torquay branch of this company 2 days ago. The salesman was not pushy at all and despite my nervousness at having to spend what to me is a lot of money he was very helpful in explaining what I got for my money. I was given the opportunity to try as many on show as I liked and given time alone to make my mind up. Every single question I asked was answered and when he didn't have the answer he went and found out for me. Having order the mattress at about 4pm in the… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!!”

Written on: 27/11/2013

This company rips people off. All these reviews other than the terrible ones are fake. Goods are way overpriced and if you have a problem you will never get a refund… Read Full Review

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★★★★★

“ Brilliant, no fuss, simple & fast delivery”

Written on: 14/01/2013

My advice would be to only buy fom a company like Helibeds that has the item in stock. The high street is crashing around us all, so don't wait "approx 2 weeks" to then only find out the company has sunk...just look at Comet, Jessops, HMV & now Dreams beds! I bought a 4ft6 bed for my son from Helibeds,, he had a studio bunk & for a small fee Helibeds took it away while delivering the new bed, great service. My son was delighted, and he sleeps better than ever… Read Full Review

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★☆☆☆☆

“Unhelpful and arrogant sales team”

Written on: 28/12/2011

WE popped into Helibeds in Swindon to buy a new mattress and were set upon by a pushy salesman. After less than half an hour in the shop we had been talked into buying a 6ft recliner bed instead of the 5ft mattress we'd set out to buy. On returning home we measured the space and realised it wouldn't fit so we rang the shop the next morning to cancel as the money had not gone through. However we we're met with a very frosty salesman who basically said tough and there was nothing he could do… Read Full Review

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★★★★★

“Brilliant, 4ft6 double mattress”

Written on: 27/09/2011

Brilliant service throughout. We went into our local Helibeds stores in Cirencester last week to have a look at double mattress for our daughter in London. The gentleman was very help, polite and listened to our requirements. We needed the mattress for our daughters flat in London, and we popped back in on Tuesday (today) to buy it. It was available from stock, so the helpful chap helped me with it to the car and off we went. He also let us know that London is a popular delivery area for them… Read Full Review

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★★★★★

“I would definitely recommend Helibeds to anyone who...”

Written on: 20/01/2011

I would definitely recommend Helibeds to anyone who wants a bed and delivered on the day they want it. Excellent. We had bought a bed from Argos and after waiting 2 weeks longer than expected we spoke to a neighbour who had just bought one from Helibeds. They went into our local Plymouth Helibeds, bought the complete bed, with pillows and headboard and had it delivered on the day of our choice. So, we cancelled our bed with Argos and went into Plymouth Helibeds. The sales assistant couldn't be… Read Full Review

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★★★★★

“I don't normally review anything! however after seeing...”

Written on: 04/01/2011

I don't normally review anything! however after seeing some of the post below I find it hard to believe as I have purchased many items over the years, The last being about 3 months ago!

I have only good words to say really, Polite, Friendly, Helpful, everything you would expect, they turned up when they said they would so I didn't have to wait around.

Great Price, Great Service as always… Read Full Review

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★★★★★

“I Bought a bed from Helibeds 4years ago and its still...”

Written on: 28/12/2010

I Bought a bed from Helibeds 4years ago and its still going strong. Being a guy of 20 stone and my wife is 18 stone we have gone through a good number of beds during our married life. THis bed wasn't the cheapest we have bought, however it is still going strong after 4 years. Our previous bed from Dreams oly lasted 20 months and the one before which i can't remember the name of the shop lasted 3 years. All I can say to take the advise of Helibeds staff and they will provide you with a bed which… Read Full Review

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★★★★★

“An all round excellent service again. I have used then...”

Written on: 22/12/2010

An all round excellent service again. I have used then on 2 occasions before and have always been so pleased that I had no hesitation to use them again. Although it was in stock we didn't want the bed straight away so they offered to store it for a few weeks until we were ready to accept delivery (usually it's the customer who is kept waiting!) But not with Helibeds. We rang and arranged delivery, and it was duly delivered by the same level of service that we have grown to love about this… Read Full Review

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★★★★★

“Excellent service, fast & friendly. We were in a rush...”

Written on: 22/12/2010 by wazzacass (1 review written)

Excellent service, fast & friendly. We were in a rush for a double mattress for a spare room as we have guests coming for Xmas.

We had seen the adverts and thought we'd try them. Sure enough it all really is in stock and we had it delivered the same day. Amazing! They even took the old mattress away. Many thanks, and no doubt our guests will have a good rest this Christmas… Read Full Review

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★☆☆☆☆

“Bought online. Very distrustful company, arrogant and...”

Written on: 16/12/2010

Bought online. Very distrustful company, arrogant and self important telephone hands, I should have been warned off by their attitude. The single Divan bed I bought is no better than car boot sale quality. After a year the cheap and nasty base creaks and groans and the mattress is collapsing.
I would recommend Heli beds to someone I don't like… Read Full Review

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★☆☆☆☆

“None really......won't be ordering again”

Written on: 30/11/2010

None really......won't be ordering again… Read Full Review

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★★★★★

“I live in Barnstaple and needed a sofabed fairly...”

Written on: 28/11/2010

I live in Barnstaple and needed a sofabed fairly quickly for some visiting friends. Spent a day looking around for one to find delivery taking from around 2 weeks!! My colleague told me about helibeds and said they were good and delivered fast so looked it up online and then popped into the shop. Must admit they cost a little more than I wanted to pay but had one in there for me to look at and try out and more importantly in stock. Really good quality and even had a choice of colours. Very… Read Full Review

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★★★★★

“Bravo Helibeds, if only other bed shops could be like...”

Written on: 24/11/2010

Bravo Helibeds, if only other bed shops could be like Helibeds. They really do have it all in stock, not just 1 or 2 but whatever you choose you can have it the day of your choice, no tricks, "if's or buts" We went back to them after having our previous mattress from them for over 10 yrs..time for a new mattress we thought! We went into the Swindon store and was greeted with the same high level of service as we always have...in fact the gentleman who served us 10 years ago was the same person… Read Full Review

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★☆☆☆☆

“poor quality, unhelpfull staff, same day delivery...”

Written on: 08/11/2010

poor quality, unhelpfull staff, same day delivery advertised not actually avaiable although still charge nearly £30
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Sdm247's Comment

Written on: 09/11/2010

You are wrong! Absolutely every item they have IS available for same day delivery...not like other retailers who say " 1000's of beds in stock for next day delivery". I know as a regular landlord customer and for our own beds that Helibeds do exactly as they say, 7 days a week.

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★☆☆☆☆

“My elderly father ordered a mattress from hellibeds...”

Written on: 21/07/2010

My elderly father ordered a mattress from hellibeds today who on delivery said that they would not take the mattress upstairs for him!! Apparently it states that on top of the £20 delivery charge you have to pay extra to have a bed taken upstairs!!!

Not only have I never heard anything as rediculous as a bed company who won't deliver to a bedroom but also think that a business that won't help lift a heavy object up some stairs for an elderly person is an utter disgrace!!

Shame on you… Read Full Review

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★★★★★

“Yes, we would definitely recommend Helibeds. We had...”

Written on: 07/05/2010

Yes, we would definitely recommend Helibeds. We had been let down by Dreams, as we were told delivery would be "within 2 weeks"...alas, Dreams failed to deliver after 4 weeks! Sssoooo annoying.
After talking to my neighbour, he had recently bought from Helibeds in Gloucester. We got our money back (eventually) from Dreams and went into Helibeds on a Saturday....unbelievably they were able to deliver almost the identical bed, for £35 less delivery fee than Dreams and we had it the same… Read Full Review

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★★★★★

“Not the cheapest bed company I found but by far the...”

Written on: 13/04/2010

Not the cheapest bed company I found but by far the best service.

Needed a sofabed delivered at the last minute just before Easter, every other place I tried told me I had no hope of getting one delivered before the Easter Weekend. I called Helibeds and they assured me I could have one delivered that day! I had a old single divan bed in the room the sofa bed was going and they offered a disposal service for only 24 quid. Bargain in my opinion.

Prices were confirmed on the phone, the helpful… Read Full Review

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