Heli-Beds Reviews - www.helibeds.co.uk

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★★★☆☆
3.2 / 5
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Latest Reviews

★☆☆☆☆

“Terrible service and rubbish product”

Written on: 18/06/2016 by pwTownsend253 (1 review written)

We ordered a mattress that arrived quickly, so all seemed fine. Being a spare room mattress we had no need to use it until we were doing a minor renovation. Within a couple weeks we started suffering extreme pain. We tried contacting the company but the owner/manager was never available. We had no choice but to purchase a more pricy mattress from Dreams which is amazing. When the owner/manager eventually replied after 2 months and countless calls and emails, we were told the product is… Read Full Review

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★☆☆☆☆

“order taken in good faith, money accepted and delivery...”

Written on: 12/05/2016 by TomasGentry (1 review written)

order taken in good faith, money accepted and delivery arranged. They failed to turn up with bed so the next morning we contacted them to be told that the salesman didn't put the order through so we had to have it redelivered. Person on phone brushed us off would not use helibeds or recommend them again… Read Full Review

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★★★★★

“Very fast delivery”

Written on: 04/05/2016 by Alyssa399 (1 review written)

Me and my partner had a very good experience with Helibeds, as we wanted to get a replacement double mattress for our spare room before our Aussies guests arrived at Easter. Although it was a Bank holiday, we weren't sure if delivery could be made in time, but to our surprise we got our mattress delivered the next day even though it was a bank holiday. The staff member we spoke to was very good, knowledgable, polite and even arranged for our old mattress to be take away, which was very… Read Full Review

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★☆☆☆☆

“Absolutely shocking service”

Written on: 24/03/2016 by RT68 (1 review written)

We ordered a bed on 12/3/16, which was supposed to come in by 20/3/16 or they would pay the extra money to get it delivered quicker. The bed was supposed to be delivered today as the store manager promised, the delivery manager has now informed us it will not be until tomorrow after 1pm but cannot guarantee this. We paid over £1,000.00 for our bed, it seems to me they were quick enough to take our money but their service is an absolute disgrace. Will not be using this company again and will… Read Full Review

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★★★★★

“Received it the day I asked for it”

Written on: 15/09/2015 by Warewl433 (1 review written)

I praise them enough about the service and overall satisfaction I have received from this company, they were truly brilliant. My elderly mum was coming out of hospital but they wouldn't release her until there was a bed in place downstairs for her, and a friend had mentioned Helibeds. Was unsure that they could deliver the sameday, but in the end we went for a delivery 2 days later and sure enough it arrived as they said. Brilliant service and will also recommend to other friends and family… Read Full Review

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★☆☆☆☆

“Money down the drain”

Written on: 21/11/2014 by lynzalac (1 review written)

A year ago I had to get a new bed urgently without being able to shop around and thought I'd be ok with a co which advertised on TV. I realised stock was pricey, I couldn't afford a pocket sprung mattress but bought a 4' bed and Ortho mattress . When I got in my new bed the mattress was so hard and became more and more painful, I had to get up and sleep on cushions. I tried to return it but did not have any rights at all, I couldn't prove it 'wasn't fit for purpose' because the materials were… Read Full Review

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★☆☆☆☆

“Used Car Salesmen”

Written on: 30/10/2014 by ChrisSwindon (1 review written)

I spent almost £1000 on a divan and mattress. The salesman sent a great deal of time telling me why 'silentnight', 'Sealy' etc were rubbish and sold me their garbage (they only sell their own product). The divan was the worst possible quality, made out of thin, very rough soft wood and the draw fronts fell off after about two weeks. Internally the frame is put together very poorly with the wood coming away form its, stapled not screwed, joins. It really has to be seen to be believed. The… Read Full Review

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★☆☆☆☆

“Some of the worst customer after care ive ever known”

Written on: 19/07/2014 by Marilyns395 (1 review written)

This company is nice enough until they have your order. The Torquay staff are ok but if you ever need after sales FORGET IT ONCE THEY HAVE YOUR MONEY. In my opinion if you must buy from them buy ONLINE - The sales of goods act works more in your favour then and trust me they work it to the letter. If your going online though shop around. They by the way are not the only company in Torbay that can deliver quickly… Read Full Review

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★★★★★

“Good quality and outstanding service at a reasonable price”

Written on: 19/03/2014 by puddlec (1 review written)

I bought a mattress from the Torquay branch of this company 2 days ago. The salesman was not pushy at all and despite my nervousness at having to spend what to me is a lot of money he was very helpful in explaining what I got for my money. I was given the opportunity to try as many on show as I liked and given time alone to make my mind up. Every single question I asked was answered and when he didn't have the answer he went and found out for me. Having order the mattress at about 4pm in the… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!!”

Written on: 27/11/2013

This company rips people off. All these reviews other than the terrible ones are fake. Goods are way overpriced and if you have a problem you will never get a refund… Read Full Review

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★★★★★

“ Brilliant, no fuss, simple & fast delivery”

Written on: 14/01/2013

My advice would be to only buy fom a company like Helibeds that has the item in stock. The high street is crashing around us all, so don't wait "approx 2 weeks" to then only find out the company has sunk...just look at Comet, Jessops, HMV & now Dreams beds! I bought a 4ft6 bed for my son from Helibeds,, he had a studio bunk & for a small fee Helibeds took it away while delivering the new bed, great service. My son was delighted, and he sleeps better than ever… Read Full Review

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★☆☆☆☆

“Unhelpful and arrogant sales team”

Written on: 28/12/2011

WE popped into Helibeds in Swindon to buy a new mattress and were set upon by a pushy salesman. After less than half an hour in the shop we had been talked into buying a 6ft recliner bed instead of the 5ft mattress we'd set out to buy. On returning home we measured the space and realised it wouldn't fit so we rang the shop the next morning to cancel as the money had not gone through. However we we're met with a very frosty salesman who basically said tough and there was nothing he could do… Read Full Review

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★★★★★

“Brilliant, 4ft6 double mattress”

Written on: 27/09/2011

Brilliant service throughout. We went into our local Helibeds stores in Cirencester last week to have a look at double mattress for our daughter in London. The gentleman was very help, polite and listened to our requirements. We needed the mattress for our daughters flat in London, and we popped back in on Tuesday (today) to buy it. It was available from stock, so the helpful chap helped me with it to the car and off we went. He also let us know that London is a popular delivery area for them… Read Full Review

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★★★★★

“I would definitely recommend Helibeds to anyone who...”

Written on: 20/01/2011

I would definitely recommend Helibeds to anyone who wants a bed and delivered on the day they want it. Excellent. We had bought a bed from Argos and after waiting 2 weeks longer than expected we spoke to a neighbour who had just bought one from Helibeds. They went into our local Plymouth Helibeds, bought the complete bed, with pillows and headboard and had it delivered on the day of our choice. So, we cancelled our bed with Argos and went into Plymouth Helibeds. The sales assistant couldn't be… Read Full Review

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★★★★★

“I don't normally review anything! however after seeing...”

Written on: 04/01/2011

I don't normally review anything! however after seeing some of the post below I find it hard to believe as I have purchased many items over the years, The last being about 3 months ago!

I have only good words to say really, Polite, Friendly, Helpful, everything you would expect, they turned up when they said they would so I didn't have to wait around.

Great Price, Great Service as always… Read Full Review

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★★★★★

“I Bought a bed from Helibeds 4years ago and its still...”

Written on: 28/12/2010

I Bought a bed from Helibeds 4years ago and its still going strong. Being a guy of 20 stone and my wife is 18 stone we have gone through a good number of beds during our married life. THis bed wasn't the cheapest we have bought, however it is still going strong after 4 years. Our previous bed from Dreams oly lasted 20 months and the one before which i can't remember the name of the shop lasted 3 years. All I can say to take the advise of Helibeds staff and they will provide you with a bed which… Read Full Review

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★★★★★

“An all round excellent service again. I have used then...”

Written on: 22/12/2010

An all round excellent service again. I have used then on 2 occasions before and have always been so pleased that I had no hesitation to use them again. Although it was in stock we didn't want the bed straight away so they offered to store it for a few weeks until we were ready to accept delivery (usually it's the customer who is kept waiting!) But not with Helibeds. We rang and arranged delivery, and it was duly delivered by the same level of service that we have grown to love about this… Read Full Review

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★★★★★

“Excellent service, fast & friendly. We were in a rush...”

Written on: 22/12/2010 by wazzacass (1 review written)

Excellent service, fast & friendly. We were in a rush for a double mattress for a spare room as we have guests coming for Xmas.

We had seen the adverts and thought we'd try them. Sure enough it all really is in stock and we had it delivered the same day. Amazing! They even took the old mattress away. Many thanks, and no doubt our guests will have a good rest this Christmas… Read Full Review

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★☆☆☆☆

“Bought online. Very distrustful company, arrogant and...”

Written on: 16/12/2010

Bought online. Very distrustful company, arrogant and self important telephone hands, I should have been warned off by their attitude. The single Divan bed I bought is no better than car boot sale quality. After a year the cheap and nasty base creaks and groans and the mattress is collapsing.
I would recommend Heli beds to someone I don't like… Read Full Review

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★☆☆☆☆

“None really......won't be ordering again”

Written on: 30/11/2010

None really......won't be ordering again… Read Full Review

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