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Latest Reviews

“CHANGES TO HOLIDAY & POOR CUSTOMER SERVICE”

Written on: 20/09/2014

Have travelled several times with Jet 2 (flight only) and these have been fine. Based upon this I tried a package holiday with them earlier in the year and again this was fine except for inefficient handling of transfer on to resort which caused some delays. I am due to go on another package holiday with them in Oct 14. They have changed both the outbound and inbound flights. In addition recently they have advised that the transfer to resort time has increased to approx. 2 1/2 hours. I… Read Full Review

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“JET2. WERE HERE TO HELP ... WE WISH ”

Written on: 06/09/2014 by stephen.cutting.125 (1 review written)

what a terrible company ,have only used once and never again . The flight from Leeds Bradford was filthy, sticky sweets on floor and rubbish on plane floor from last flight. Window blinds broken . Only rep was at Palma airport to show us the coach . What was advertised as a 2 hour transfer turned out to be 3 and a half hours due to be sat on a coach at airport for 1 hour waiting for other flights to land so they could join our coach. So finally made it to resort at midnight and just dropped in… Read Full Review

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“Worst Company I Have Ever used and still waiting answers”

Written on: 27/08/2014 by KylerAllison (1 review written)

Where do I start? This is the first time I have used Jet 2 Holidays and I must say that it has been the worst experience from a travel company that I have ever had. Let me start from the beginning, We arrived at the airport at 13.15 for check in to open at 13.35 and was told by the jet 2 staff that check in will not be open at 13.35 and the were unsure exactly what time it would be, all they could say is that it would be within the hour. 14.35 came and still not told anything, we asked the… Read Full Review

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“Excellent Recommended”

Written on: 21/07/2014 by erfit1 (1 review written)

Just a had an excellent holiday in Majorca Alcudia. Club Mac with Jet2 Holidays. Hotel very clean food plentiful and hot. A very large hotel good for kids… Read Full Review

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“1st experience, can only speak as I find. Rome - City...”

Written on: 14/07/2014 by Constantene (1 review written)

I can only speak as I found it, and our experience was very good. This was the first time we'd ever flown (and no, I'm not an excitable teenager!)We were looking for a city break in Rome. Jet2 offered a break at a reasonable price in a hotel we liked the look of, flying out of Manchester, so we booked. The process online was simple enough. Just take your time and read everything twice. 22kg checked baggage is very generous. I phoned the following day to check it was OK for hubby to take his… Read Full Review

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“Plane horror ”

Written on: 14/07/2014 by McPherson1982 (1 review written)

Recently went to Ibiza with my family and two small children the plane journey was awful firstly we were on a Jet time plane? Full of drunken men and women, one trolley service started at the front we were at the back waited two hours for drink and food for small children. The male group and female groups were just in front of us they all stood in aisle drinking own drinks and climbing over seats dancing swearing in aisles, cabin crew did nothing but continued to serve them more alcohol. The… Read Full Review

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“Best tour operator ever!”

Written on: 10/07/2014 by feebak1 (1 review written)

Travelled with Jet2 to Portugal in early July- price highly competative (overall at least £200 cheaper than nearest budget competitor). Yes you have to pay for extras like meals and sitting together but all the tour companies do that now!!!Easy on line checkin, easy bag drop at airport, plenty of helpful staff!Flights on time - pleasant air crew, yes drinks and food are expensive ,but no more so than the big operators. Tranfer in good quality air conditioned coach. There is not a big presence… Read Full Review

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“do not book ”

Written on: 07/07/2014

I have just experienced the worse company I have ever had to deal with. Basically they change your holiday without informing you and then if this is not agreeable they keep your deposit if you cancel. Also they claim to be well priced but by the time you get to the final price it is no cheaper than other more reputable travel companies. Overall very poor service that do not deserve your hard earned cash… Read Full Review

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“Hotel great but Jet2 provide nothing”

Written on: 06/07/2014 by brid02 (2 reviews written)

Just come back from a great holiday in Tossa de Mar, Costa Brava, the great, Jet2 had no part of. After a perfect flight from Manchester we collected our luggage at Barcelona Airport Terminal 2,came out of arrivals where we saw a Jet2 rep holding a board, gave our names to her, she told us to wait just outside the door with others who were waiting for a transfer cooach (time 11.40am) After a short while the rep came out and told the now quite large group to follow her, she set off at quite a… Read Full Review

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“poor service on flight and in resort”

Written on: 24/06/2014 by Liliana457 (1 review written)

flew for the first and last time. flights awful. dont bother complaining to staff as they simply dont care. they served a bottle of duty free jaegermeister to a drunk passenger and 2 mins later gave them a tin of red bull for it. in resort they managed to lose my cases which I took the liberty of finding. the turkish rep simply replied that it wasnt his fault. I tried to contact my in resort rep but he didnt come out when he said he would leaving me waiting for an hour. I emailed jet2 everyday… Read Full Review

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“best flight ever and very clean planes”

Written on: 18/06/2014 by Gabrielle235 (1 review written)

I just been with jet2 for the first time,the planes going and coming back from Manchester to Malaga ,staff look very happy and both planes very clean,we were sent the wrong gate at Malaga but this because the plane parked on tarmac ,the did book other holiday with low cost holiday and transfer with resort hopper , but at Malaga for 1 hour waiting for another flights and leaving very early to back to Manchester,but we ask the jet2 rep in our hotel about changing transfer we made a phone call… Read Full Review

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“NO ASSISTANCE AT ARRIVAL AIRPORT - PALMA.”

Written on: 10/06/2014 by mistermac47 (1 review written)

MY WIFE AND I BOOKED A HOLIDAY IN MAY 2014 TO CALA D OR IN MAJORCA, THROUGH JET 2 HOLIDAYS. THE FLIGHT TIMES WERE GOOD AND ON TIME. THE HOTEL WE BOOKED WAS GOOD, ALTHOUGH NOT A BEACH HOTEL AS STATED. OUT ONLY COMPLAINT WAS ON ARRIVAL IN PALMA AIRPORT. ALL OTHER HOLIDAY FIRM REPS WERE AT THE AIR PORT TO DIRECT THEIR CUSTOMERS TO THEIR COACHES. THERE WERE NO JET 2 REPS ON OUR ARRIVAL. WE THEN SEARCHED THIS LARGE AIRPORT FOR THE JET 2 OFFICE, WHICH WE EVENTUALLY FOUND AFTER 30 MINS, AT THE… Read Full Review

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“spot-on service,recommended!”

Written on: 27/05/2014

my sister and I had our second package holiday with Jet2,and it won't be the last!I had flown with them twice before,and found them excellent,so was keen to book when they began doing packages last year.They exceeded expectations!They do all the things that Thomson holidays have stopped doing,eg.the option of a meal on the plane,AND you get the 22kgs.luggage allowance (Thomsons is mostly 15,pay extra to bring up to 20kgs.-their former standard weight!).We also found you could have complimentary… Read Full Review

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“Jet2 holidays are liars!”

Written on: 14/05/2014 by Ebibby (1 review written)

Booked a holiday to Minorca in October last year through Jet2 Holidays to leave in June this this year. 3 weeks before departure we get a phone call to say that the hotel is fully booked and we have to stay somewhere else which is far lower grade hotel. We called the hotel, they have our booking and say there is plenty of room at the hotel. Also not sure how the hotel is fully booked when we booked 8 months in advance. Jet2 Holidays were not helpful and overall are a really shoddy service… Read Full Review

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Maskman's Response to Ebibby's Review

Written on: 19/06/2014

Yes very shoddy and verging on the criminal, they quoted me for a holiday and offered a £50 discount. I booked it, then i was told I could not have the discount because the promotion had ended and there was nothing they could do to change it so, I complained to the agent and after waiting for the agent to check with a supervisor I was then offered the original discount but the price for the holiday had gone up, which wiped out the discount and the holiday was still more expensive. I complained again and again the agent checked with a supervisor and I was then told there is to be a special discount promotion the next day. The discount promotion was conditional upon "England winning their game with Uraguay"!, on asking what the price would be should England win, the agents answer was, the same as the original price quoted but if I continue with the current booking I could have £50 off the higher price holiday today. How strange is that and what a way to run a business!
NB. If you want to be sure of what you are paying for and also have the confidence your holiday package is going to be delivered, I would recommend to avoid using this company altogether.

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“50 pound off promo is rip off”

Written on: 04/04/2014

I booked a holiday with jet2 to Benidorm when they had the 50 pound off per holiday promotion and was told that the price of flight would go up so it was best to book now so I did and got the holiday for 625pounds per person.A week later when the promotion had stopped I looked and the price of the flights had gone up but even with the promotion ended the total of the holiday had went down to 580 pounds per person so do not beleave a word they tell you I will never use jet2 again as I think they… Read Full Review

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Maskman's Comment

Written on: 19/06/2014

Totally agree, see my comments in "Jet 2 are liars"

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“Non existant customer services”

Written on: 17/02/2014

I booked a holiday 6 months prior to departure and was told 24 hours before flying that the accommodation wasn't available, I agreed to alternative accom and on arrival found it wasn't what we had been told it was. I contacted the local rep and got nowhere, on arriving home I contacted Jet2 holidays customer service and it has taken over 5 months of wrangling to get a mediocre settlement. Jet2 customer services are first class in NOT serving their customers. I wouldn't book with them even if… Read Full Review

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“Worst customer complaints service ”

Written on: 07/02/2014

Worst company ever do not give a damn about customer satisfaction the hotel Jardin tropical tenerife apparently five star had bed protectors with urine stains on it which I didn't see till the last minute because I lost a sock and pulled bed covers off to move bed disgusting you can't email them contact is impossible unless your booking and then they try to forget you exist and Customer service whew what customer service RUBBISH worst complaints department ever… Read Full Review

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“JET2/BARBIE STUDIOS/ILLAYSOS/RHODES”

Written on: 11/11/2013 by GILLCOLLINS (1 review written)

DO NOT PREBOOK FLIGHT SEATS OF WHICH THERE IS A CHARGE, JET2 DO NOT HONOUR THEM!! DONT STOP AT THE BARBIE STUDIOS AS THEY ARE NOT ELEGANT AS JET2 DISCRIBE, THEY ARE SHABBY,HOT AND NOISY. ILLALYSOS IS NOT THAT GREAT, TRY RHODES TOWN OR LINDOS. COMPLAINTS ARE NOT DEALT WITH BY JET2 BUT THEY ARE GOOD AT WRITING LETTERS ESPECIALLY AFTER 2 MONTHS OF WAITING !! HAD A GREAT HOLIDAY BUT WAS DOWN TO ME NOT JET2. STILL PURSUING COMPLAINTS TO JET2.......... … Read Full Review

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“Jet2 and the how Auramar Hotel, Albufeira”

Written on: 06/11/2013

Booked this package for 3 adults one of whom has physical and learning difficulties. He is partially sighted, deaf, mute and has to rely on carers 24/7. There was no sign of a Jet2 Rep when we arrived the airport. We managed our baggage and our adult charge in his wheelchair unassisted. When we finally found someone we were given very basic and hurried directions to the Transfer Buses. In the end it was a local individual who assisted us to get to our bus.When we arrived at the Auramar Hotel… Read Full Review

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“lack of organisation, or concern about the quality ”

Written on: 28/10/2013

We were not met at the airport in Crete,there was no room available at the hotel they had booked for us and which we had paid for. Had to spend first night in an apartment thus missing the 'welcome' meeting - never saw rep and the information she left for us at the hotel was wrong! Airport bus for journey home went to wrong hotel! Never again will I go on a Jet2 holiday it was the most badly organised I have ever been on! Comment from Jet2 on our return were mere platitudes and did nothing… Read Full Review

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