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Latest Reviews

“JET 2 - YOU WILL LIVE TO REGRET IT”

Written on: 15/02/2016 by Joblackcats123 (1 review written)

I unfortunately made a massive mistake booking a holiday with Jet 2. The holiday was for 10 nights to Lanzarote in what can only be described as a hovel of a hotel. The food was disgusting, the place was filthy and best of all the swimming pool had human faeces in it. After the in resort rep AGREED IT WAS FILTHY, they agreed to move us, however this took 5 days. The second hotel also had a contaminated pool and was closed for our whole stay. So basically we had to endure disgusting filthy… Read Full Review

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“THE BEST TRAVEL COMPANY”

Written on: 29/12/2015 by ZackeryMcMillan277 (1 review written)

I have recently been on holiday with this company and from booking the holiday to coming home didn't have one single fault or complaint to make about this fantastic company!! And I have just booked my summer 2016 holiday with Jet2 and I will continue to do so in the future years to come they are one of the best travel companies I have dealt with. There customer service agents are excellent and there resort reps are fabulous always on hand to help you or answer any questions or queries you may… Read Full Review

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“Poor customer service”

Written on: 10/12/2015 by xvNeal83 (1 review written)

Six of us booked for Iberostar Lanzarote Park for September 2016 to celebrate my 60th, 10 of us stayed previously in September of this year after we had recommended it, the hotel was due to close for refurbishment, we decided it would be nice to stay at this hotel again to experience the changes being brought in, we received an email from Jet 2 yesterday to say that the refurbishment was taking longer than they originally expected and would therefore not reopen until 1st October, they had… Read Full Review

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“Aqua sol holiday village Cyprus”

Written on: 04/11/2015 by AddisonBailey (1 review written)

Returned last week from a holiday at Aqua sol village. The place is in need of a complete renovation. The rooms are very dated with cupboard 2 have great value holidaysdoors screwed shut and falling away from the walls. Rooms only cleaned twice throughout our stay. Toilets near swimming pool broken and taped up together with toilets in main reception. Food was adequate but lacked variety. Jet 2 have great value holidays but this wasn't one of them… Read Full Review

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“poor service”

Written on: 13/10/2015 by ZackaryKelly (1 review written)

service at airport,both going and coming home excellent.Transfer to hotel and hotel very poor.Although we payed fro all inclusive, food was terrible,,cold little choice,and running out of things. Didn,t like being told that it was the end of the season ever time we had a complaint,paid the same for our holiday as those who had had their holiday early in the year… Read Full Review

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“Don't book with jet 2 ,I booked in march to stay in...”

Written on: 07/10/2015 by Memphis257 (1 review written)

Don't book with jet 2 ,I booked in march to stay in santa ponce , fergus style cala blanca .4 days before emailed me saying there was an over booking problem and that were moved to the hawaii in palma nova ,which wasn't to the same standard food was fat and greese wifi didn't work ,getting woken by maids talking ,dogs barking ,people smashing bottles in the alleyway over looking the bins which was are view and the busy road with people walking past being sick , misserable staff the list goes… Read Full Review

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“bait & swap”

Written on: 06/10/2015 by 208McKinney (1 review written)

Looking forward 6 months to our all inclusive in Santa ponsa.received email 4 days before departure.though offered full refund Fergus Santa ponsa overbooked.moved to Hawaii hotel in Palma nova.but not the hotel a block they have added to hotel.no pics take it or leave it.we accepted due to being late to start looking.£40 each compo.wow.it was more like an apartment than hotel.we walked over to hotel for food and drink.very miserable staff terrible food.woke up early each morning to noisy… Read Full Review

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“never ever again”

Written on: 05/10/2015 by Sullivan1959 (1 review written)

Booked Santa ponsa in march printed everything all ready to go.4 days before email dear jet 2 customer hotel in Santa ponsa over booked with little time accepted Palma nova.complete nightmare.so noisy dogs barking people being sick.we have been up earlier than for work.people say don't always say never I'm this case never again jet2. a girl booked 3 months after us stayed in ponsa.been looking forward 6 months to this.glad to put behind us.terms say they can do this.its a joke… Read Full Review

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“read jet2 reviews ”

Written on: 05/10/2015 by olFlynn234 (1 review written)

Jet2 completely spoilt our holiday.we booked all inclusive 6 months ago for Santa ponsa4 days before departure September.received email moving us du to overbooking.we accepted due to our time off work.money back to late at this stage.no sea view promised.really Noisy area dogs barking.never book anything to do with this company.a girl I kew booked 3,months after we booked had no change.no pics of where we were being moved to new block over from hotel complete disaster.customer service a joke… Read Full Review

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“worst experience ever”

Written on: 29/09/2015 by 130Hamilton (1 review written)

just been on holiday to benalmadena hotel med playa villasol the only good thing was the price .to start with transfer driver couldnt be bothered to tell us the name of the hotels as we arrived at them we didnt know if we were at the right ones booked or not rubbish hotel dirty room terrible food always cold the place desperately needs updating never saw a rep to speak too .we were kept waiting half an hour on our return back to the airport then told we had a 2hour delay still no sign of a rep… Read Full Review

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“Nice Jet shame about the holiday”

Written on: 23/09/2015 by TVC15heyho (1 review written)

Just got back from a holiday in Tenerife. The Hotel Noelia player was nice however the food was dreadful (see reviews) It would have been nice if we could of confided in the Rep but alas there wasn't one. She was supposed to be there for half an hour on Mondays but never showed. Jet 2 have flown me to many destinations and flight wise I have no real complaints. I do think they should leave package holidays to the guys who know what there doing. This holiday side is nothing but a brand damaging… Read Full Review

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“Worst Holiday you could have”

Written on: 21/09/2015 by Jaida193 (1 review written)

First time I had booked a holiday with jet2.The Hotel Abir Gardens in Spain was the resort. Booked a pool room view got a room facing a wall even though I paid extra for this. All inclusive what a joke they charged children for Slush 3.50 euros food was burger and hot dogs out of meal times, beer served in quarter of a pint meaning you had to queue constantly. The reason we booked this hotel was the fact it had a water park as advertised with Jet2. It was not even built when we got there. They… Read Full Review

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“Jet2 did not disappoint”

Written on: 14/09/2015 by jackiedunn (1 review written)

Having only ever booked with Thomson & Monarch I thought I would try booking with Jet2 as their prices and flight times were good. From booking online to coming back from Lanzarote yesterday everything ran very smoothly. Staff were excellent and plenty of information left for us at the apartments. Fabulous time had by all and will definitely book with Jet2 again… Read Full Review

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“Bad hotel experience, unhelpful response from Jet2”

Written on: 01/09/2015 by CharlotteSchmidt105 (1 review written)

Very expensive for a one week holiday in Croatia. Wrote to Jet 2 customer services to complain about the hotel but the response was less than satisfactory. Food could be lukewarm especially at dinner.often we had to find and set a table for ourselves. Our room was a plus but the minus was it's location was in the annex.This was somewhat unsuitable for anyone elderly or who had breathing difficulties. One plus was the fabulous saltwater indoor pool. We were also fairly close to Dubrovnik and… Read Full Review

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“great first holiday with jet2”

Written on: 25/07/2015 by scania560 (1 review written)

just had our first holiday with jet2 to Majorca, everything was perfect from booking it until getting home.Even when the flight was delayed coming home the pilot managed to make the time back up.brilliant holiday will be using them again. … Read Full Review

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“Family holiday from Glasgow to Tenerife ”

Written on: 18/07/2015 by Edwardst (1 review written)

Absolutely faultless from start to finish. Whilst searching for a last minute holiday with my wife, son of 21 and daughter of 17, Jet2 came in at least £400.00 cheaper than anyone else. Online booking was very easy to use and gives you the ability to mange different details of your holiday after you've booked. Flying with Jet2 was great, with the 22kg allowance on baggage dealt with sensibley, we had one bag over the 22kg but we're only traveling with 3 bags so they used the common sense… Read Full Review

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“amazing holiday”

Written on: 29/06/2015 by 339Sims (1 review written)

myself and my husband always travel with jet2 holidays and have not had a bad experience,we have just returned from a 2 week holiday in albuferia and the whole experience was faultless from start to finish,we are travelling again with jet2 holidays in september to lanzarote and no doubt it will be another fantastic experience,thanks jet2 holidays… Read Full Review

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“JET 2 HUGE LET DOWN”

Written on: 22/06/2015 by JaneHughes10 (1 review written)

Just tried to book a holiday with Jet 2 website kept freezing so rang the chose a fabulous hotel for me and my husband to celebrate my birthday last minute. We went all through the booking etc had my card details and took £1950 from our account kept me hanging on for 10 minutes and came back to say the room we wanted and the privileged package I chose was now unavailable !!!!!!!!! They had already taken our money which is absolutely disgusting now we have to wait up to 5 days for our money… Read Full Review

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“Why they charge £10 FEE when they can't e-mail...”

Written on: 05/06/2015 by mariacrossey (1 review written)

I would like to know why Jet2 charge a £10 postage fee for posting document's out even though I provided them with 2 e-mail addresses which are both receiving and sending e-mail's,I think this company are doing this to profit their selves, as sure we the customer have no proof they even tried to send them so I would advise anyone booking with JET2 to be very careful… Read Full Review

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“Everything perfect!”

Written on: 03/06/2015

We booked a great holiday with jet2 and everything was perfect. The hotel was great,transfers on time,flight on time...couldn't ask for more.The price that they offer is well better than other companies.Will book again!… Read Full Review

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