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Latest Reviews

“Avoid at all costs!”

★☆☆☆☆

written by Markie_MK on 22/01/2023

The 1st and last time staying at a H10 Hotel (Playa Esmeralda) in addition to the 1st and last time booking a holiday with Jet2. Disappointed doesn’t even come close to how we have been left feeling staying here. The fact we had to move ourselves from this hotel 4 days into a 10-night all-inclusive holiday really does say it all and I wish we had moved sooner… No help from Jet2 I might add, and further cost of £1600 which was the best money I have spent to get out of there. I spent 2 days trying to contact Jet2 to get moved. This hotel does not deliver as deceptively advertised, is severely overpriced, and not good value for money. Never have we been to a hotel where the staff are so rude, unhelpful, abrupt, and dismissive with a complete lack of morale. There is a very evident and clear cultural divide as to the nationalities the staff are willing to help. This was resonated by all staff in the hotel, Reception, Lobby Bar, Restaurant, Poolside, and Pool Café. Our complaints were completely dismissed by reception staff including Air-conditioning not working and a persistent smell of foul sewage in our room. Poolside facilities are inadequate for the volume of guests. The hotels no reserve policy for sunbeds wasn’t policed by poolside staff. Beds were being reserved at 06:00/07:00 when the pool opens at 09:00. Most of the beds that were reserved didn’t have bodies on them until late morning/early afternoon. When asking for support in finding some the reply was simply “nothing we can do”. The resort atmosphere was nothing more joyous of a funeral and the time we were there we tried to stay away from the resort. The food and service in the main restaurant was abysmal. Completely understaffed, and what can only be described as under-cooked slop. We chose to eat away from the resort, it was safer as the night we did eat in the restaurant we ended up unwell. Upon checking out we were greeted by a gentleman on Reception who we had not met during our stay. He questioned why we were leaving and after we told him the issues we were having, the response in return was a simple shrug of the shoulders and “OK”. Certainly, cemented the fact we made the right decision to move. This isn’t the worst resort we’ve stayed at, it’s by far the only BAD ONE! I have been communicating with Jet2 since staying here for this second-rate holiday they sold to me. I have been taken for a ride by them with no support during the holiday, or afterwards whatsoever. According to ‘their’ communication with the hotel, none of the concerns, issues, or complaints I raised during the stay happen and it is acceptable for Jet2 to be un-contactable on their dedicated 24hr helpline during peak periods. Valued customer? Definitely not. Based on our experience, avoid H10 Playa Esmeralda, avoid Jet2. You will be disappointed.

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“Left with no accommodation in sub-zero temperatures!!!”

★☆☆☆☆

written by AaronB77 on 10/12/2022

Booked 2 apartments for our city break in Krakow. When we arrived, Jet2 had only booked one apartment! They expected our 21 year old daughter to sleep on a sofa! 2 hours of phone calls later, Jet2 told us to book alternative accommodation and send the receipt for reimbursement. So we did, which wasn't cheap for a same day booking. Then we received a call a few hours later from Jet2 saying they now wouldn't pay for the new booking and would instead refund the cost of the original booking which they didn't actually provide! So no goodwill or compensation for us losing the first day of our city break, or the stress of hearing we had nowhere to stay. And we're over £1000 out of pocket for the last minute alternative accommodation! Absolutely appalling behaviour from Jet2. They'll be getting no more custom from me and I will be taking this further!!!!

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“Better oversight needed ”

★★☆☆☆

written by O'Reillycv226 on 20/10/2022

Dropped off at wrong apartment. Bed linen only changed Mon and Thurs (sweaty bed). 1 towel for 6 and 8 showers respectively. 1 cockroach. Cleaners did not always clean the room area or terrace, I never seen pool or area around it cleaned in 2 weeks, Rep did not know when beds and towels were due changed, she though every 2 days, With a little more oversight this could have been a lot better.

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“Jet2, they just don't care”

★☆☆☆☆

written by Martin_Day on 05/09/2021

We stayed at the Qawra Palace hotel near Bugiba in Malta. We arrived and were checked into room 406 at teatime on 14th July for a seven night stay. We noted a number of stools/balcony tables outside rooms. There were some odd goings on with people knocking on doors at strange times and cleaners wearing protective clothing. I had asked questions to various members of staff without getting much sense. On Sunday I spoke to reception and the duty manager came out to explain. The rooms were for English Language students who were isolating. None of them had covid symptoms. They were to be flown home this week. He offered to move our room. Given that this was Sunday and we had three nights left we couldn't see the benefit. I asked, as the students would all have been there when we arrived, why we were allocated a room on the same floor, especially given it was deemed unsafe by the government for their staff to come into contact with the students. He has no explanation but could speak to the manager who organised the bookings to explain. At this point I contacted jet2. Given that there was potentially a biohazard, our stay was completely mismanaged by the hotel. Waste from the rooms was left outside in the corridor for example. On Sunday night and Monday night we were woken at 4am in the morning with staff knocking on doors and talking loudly. On both occasions we asked for quiet to sleep. This matter was reported to the hotel reception on Tuesday morning and there was no noise Tuesday night/wednesday morning. This hotel is listed as 4 stars. In my opinion the total disregard for our safety, our welfare, our sleep and the quality of the food we received were two stars. Not a 2 star price though? Certainly not what we expected from Jet2. The local wine served free was disgusting. You could buy local wine in the hotel with prices ranging from 8 euro to 14 euro. The Syrah (which said shiraz on the label?) and Cabernet Franc were passable as table wine, the others definitely weren't. If you asked for water you got a carafe of tap water which tasted weird. Bottle water was charged 1.70 euro (but free to staff and students). The fresh orange juice tasted like cordial and was insipid. The local lager tasted very different served in bars adjacent to the hotel, though again you had to pay. We settled for drinking gin and tonic or lager shandy which was passable, everything else you paid for and generally was not 4 star other than the label on the bottle! The fresh fruit was either water melon, gala melon or an apple. There was also a tinned fruit cocktail. The food served was generally cold which is obviously fine for the buffet! The Salad was lettuce, tomato or onion, with coleslaw, olives, and bean salad. The quality in the restaurant was generally limited and/or poor. The pool bar food was better quality but to be honest I only ate ham salad or tuna salad and chips. The only snacks were crisps or ice cream. The coffee bar was not included. The spa was closed. The staff were generally helpful though the rules for where you could sit to eat, how your food was served, even the tea machine (the coffee served in the restaurant definitely wasn't coffee).

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“CANCELLATION GAURANTEE”

★★☆☆☆

written by xdHarvey206 on 01/09/2021

EASY JET CANCELLED 2 FLIGHTS AND RECIEVED REFUNDS WITHIN 3 DAYS.JET2 CANCELLED FLIGHT ON 04/08/2021 AND SAID MONEY WOULD BE BACK IN BANK WITHIN 14 DAYS.IT IS NOW 28 DAYS WITH NO REFUND.IMPOSSIBLE TO SPEAK TO A HUMAN SO PUT IN A CLAIM ONLINE. THEY SAID IT WIULD TAKE UP TO 21 DAYS TO PROCESS.THEIR REFUND GAURANTEE IS NONSENSE. USE EASYJET IF YOU WANT TO BE ASSURED OF A SWIFT REFUND.

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“Best travel company”

★★★★★

written by EmeryCantrell on 26/06/2021

What lovely staff. On ground. In air. And Behind phone. Sorting issues, mainly IT, promptly and efficiently. Long long wait on phone (4 hours) cut off, but they quickly called back. Unlike tui about seats on planes all being the same, when then booking a certain row it transpired that row doesn't recline. I chose the back so as to not recline into someone's face. Bad back means I need the angle of seat changing. Highly recommend jet2.

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“Best Holiday company by far”

★★★★★

written by carter2303 on 08/10/2020

We used to use Tui or Thomson all the time but I have to be honest I would always look at Jet2 first now. I have lost count of the holidays we have had with them and sure their is the odd delay but overall I couldn't be happier. The standout for me is their response to Covid, they contacted us promptly for both of our holidays and refunded us promptly, no hassle at all unlike Villaplus who just dont even tell you your holiday is cancelled and dont refund on time or even within a reasonable time. I am so happy and confident as a result of this we have booked for next year. I genuinely hope they are still there or they will be sadly missed.

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“Holiday Cancelled due to COVID-19”

★★★★★

written by markinsuffolk on 14/05/2020

Here’s my experience for our first holiday booked in 2 years for about £2,600 with Jet2. Date of holiday 10 June 2020. Time line:- 02 April pay full balance due. 07 April, holiday cancelled. Not able to contact Jet2 at all. 11 May, phone call from Jet2 Customer Services and refund request requested and agree by Jet2. 15 May credit card refunded in full. I must say I was quite worried about not getting a full refund as we do not get much opportunity to take holidays due to school/work etc. A voucher or credit note would have been no use at all. It did frustrate me that I could not speak with Jet2 sooner. However I understand that this COVID-19 issue is massive and difficult for Jet2 to manage due to the working restrictions. I will certainly use Jet2 in future when/if we get to book a holiday in the coming years. For those of you left waiting for the phone call, from my experience it will soon come and you hopefully should get the result you want. On another company holidayextras.co.uk, well that’s another story, utterly useless never to be used again!

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“Bardolino Lake Garda”

★★★★☆

written by KathleenOBrien on 07/09/2019

We were met at Verona airport ok but the Jet2 Rep was unhelpful. Said she was tired and we got the impression that she just wanted to finish work. We were the only drop off at our hotel and were simply told "it's over there". The coach then sped off leaving us in a coach park at 9.30pm in the dark. The date was Wednesday 28th August 19. We then manouvered over a busy road to look at some signposts. We saw the name of our hotel alright and then proceeded to walk in what we thought was the right direction, dragging our cases and bags behind us. We spent approx. 30 minutes trying to find the hotel. We had no way of knowing that the entrance was off a side road and as it was dark you would not recognize the hotel anyway. We asked a few people who didn't know either and eventually and much to our relief we met a staff member from a neighbouring hotel who told us that we had missed the main entrance and were round the back. She tried a gate for us but it was locked. She managed in the end to direct us to the back of the swimming pool entrance and we got in there. This was not a good start. Definitely not the fault of the hotel but the Jet2 Rep. We spoke to other people with different holiday companies who had all been properly escorted to the hotel, we didn't meet anyone else there who were with Jet2. I would add that the rest of the holiday was very good. Pity it got off to a bad start. We are an elderly couple in our seventies. This shouldn't have happened.

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“Fantastic ”

★★★★★

written by Topgear6630 on 19/07/2019

We have just returned from a jet2 holidays trip to Ibiza and I must say that Jet2 were excellent. Everything went according to plan, with transfers, flights and hotel exactly as it should be. There were Jet2 staff everywhere you looked so you always had someone to ask if you weren’t sure of everything. I would definitely book a Jet2 holiday next year! Well done.

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“Not what we booked”

★★☆☆☆

written by Justiced420 on 12/10/2018

Having booked a particular resort and accommodation in Spain we were informed of a change of resort and accommodation less than 24 hrs before departure due to a failed safety inspection. Upon finding this out we were told we could cancel and rebook(hardly likely due to timescale). We were put in an area we did not want and accommodation was not of the same standard. offered a mere 100 pound com despite holiday costing over 2500. to our dismay still reading good reviews of people still staying there. there response is they have so many hotels it is impossible to inspect all, although I would have thought a legal requirement and still putting customers in there during our stay. Poor excuse and left a bad impression.

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“Porto santa marie,funchal,madeira”

★★★★★

written by judyx2 on 30/09/2018

Just returned from a 2 week holiday. enjoyed my stay, went bed and breakfast as surrounded by many good restaurants but ate in at the gourmet night, superb. Rooms clean and towels changed on request (just leave in the bath). Happy hour -1and a 1/2 actually - everything half price.

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“do not do what they say”

★☆☆☆☆

written by on 22/05/2018

they say they have an on board together policy so you can have a pleasant flight but when something happens they do not follow through on their promises, i recently had a bad flight with them and the cabin crew did nothing about it and did not even speak to the person who had abused me verbally, when i complained to jet2 customer services they also did nothing about it so i emailed them again and i am still waiting for a reply,this does not present a good image of the company.

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“Supposed to be 4 stars was more like a hostel”

★☆☆☆☆

written by Laura03891 on 24/11/2017

This was our first all inclusive package holiday we usually book individually. We chose jet2holidays due to how well known they are and we chose the resort mandisur apartments, part of insotel cala Mendia spa resort based on customer reviews. If I go into everything that was wrong with the place I’ll be here all day so I’m just going to mention the main bad factors. Blood on sheets (not our blood) ALL WEEK. Ants in the bed and all over the living area. Broken tiles in bathroom. Fly infested food. Disgustingly dirty pool area and loungers. NO ENTERTAINMENT SUITABLE FOR CHILDREN. Rude staff. Guests bribed to leave good reviews during their stay to win spa treatments. And then when you complain the hotel staff say you are a liar and jet2holidays agree with them.

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“Food absolutely horrible”

★★☆☆☆

written by Lesgroberts on 29/09/2017

Booked hotel garda bellevue -limone -lake garda -Italy - September 2017 Positives - clean hotel, room lovely with fresh towels every day (only problem no tea making facilities in room). Our lake view was spectacular thought we had the perfect setting for our special anniversary holiday. Staff in restaurant, bar & pool bar were friendly & helpful (although 90% didn't speak English) Negative -The Food We were expecting to taste authentic Italian food what we got was bland, dry, over cooked food with limited choices especially for a vegetarian, they couldn't even cook a pizza oh no the chef wouldn't do that (if you can call him a chef) Breakfast was acceptable usually array of products aimed for the German guests, stale bread for toasting every day, juice wasn't real fresh juice. I was also astounded to see handyman in dirty overalls mingle with the guests getting his breakfast ???? Dinner was the best experience - the salad bar included chilled Brussel sprouts,carrots, cauliflower, green beans & cabbage (who eats chilled veg?) Choice of 3 starters which was x2 pasta + soup which was cream of ....... & consomme with added pasta bits in or beaten egg both were tasteless Main choice of 3 again - fish + meat + pasta The X2 meat meal choices were chicken or Turkey roll and the fish (if that what it was) was dry and cooked to an inch of its life it was like eating the sole of my shoe If it was in a restaurant this food would of been sent back as disgustingly bad ....so why was it acceptable to give this food from a 3/4 star hotel to its guests The manager was rude and dismissive but did try to accommodate vegetarian choices of omelette, pasta and a very dry shrivveled lasagne but when you there 14 days these were not really acceptable The staff on reception were miserable especially the older woman who could not even be bothered to pleasant Would I recommend this hotel - yes if you are German or over 75 otherwise stay well clear of hotel garda bellevue there is much more nicer hotels in limone

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“Jet2holidays/ hotel pelicanos ocas Benidorm ”

★☆☆☆☆

written by McCallum46 on 03/09/2017

I have just spent a week at pelicanosocas it was bloody awful I went all inclusive and paid twice as much as I usely do to get a better service and better food . I was wrong the food was aimed at the Spanish holidaymakers every meal had 6-7 fish dishes the only thing edible was cold chips and cold pizza. My wife complained about a piece of metal scouring pad in the porridge the head waiter said sorry but left the porridge on so kid could have choked on we also complained to the rep lizzy who did nothing. All the entertainment was aimed at the Spanish no English translation. The best was the rooms very clean and tidy. We weren't the only ones who complained people were overcharged for superior rooms they didn't want 11€ per day per person xtra . From my experience I would not recommend to any English holidaymakers as the bar staff only serve Spanish first which made us feel like We didn't belong there . As for the rep lizzy she couldn't get off her backside to do anything, every holiday I been on you always have a welcome meeting this hotel was a 3star I've been to better 2star hotels I will never go to melie chain of hotels again

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“Fantastic ”

★★★★★

written by JoannaHarrison on 19/08/2017

Just arrived home from Benidorm after booking a full package Holiday with Jet2.The flight to Alicante was lovely , the flight attendants was helpful. When we arrived at Alicante the jet2 coach was waiting for us to take us to our Hotel. We had all the information we needed to know delivered to our hotel room from Jet2 rep.I can honestly say I have nothing to complain about Jet2 .Don't let some of the bad reviews put you off. I will be hundred percent booking with Jet2 for my next years Holiday. Thanks jet2 for a lovely Holiday :-)

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“Brilliant holiday, no issues here!”

★★★★★

written by Laura81921 on 10/08/2017

Booked with Jet2 mainly because you could filter search results by room type (seems a little thing but after hours on other sites getting annoyed with not finding an apartment this was a massive help). Holiday went seamlessly, we liked the fact that the reps were there but not in your face. We had a welcome letter with details of how to contact them. Much better than a pushy sales rep at a "welcome meeting". Only slight downsides were a long transfer time on the return journey and no hot food on the return flight - would have preferred to be told this on check in so we could have got something at the airport. Would definitely book with them again.

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“Great service again ”

★★★★★

written by on 18/07/2017

Third holiday with jet 2 this year, always travel with them. Great service, easy and smooth booking and administration. Can't fault the airline or its service. Will be back again soon, Thank you

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“Great Holiday”

★★★★★

written by on 27/06/2017

First holiday booked with Jet2 excellent service at every stage. Staff are very friendly and efficient and are in attendance at all airports, coach transport and really explain everything so that you don't encounter any problems. Would have no hesitation in booking a holiday with them. Always happy staff which says a lot about the culture of the company. Well done keep it up.

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Asked by Bobimary on 31st August 2017 Report this content
What happens when one of the family did not make the flight due to being hospitalised?

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Asked by Danyhallsor on 5th July 2016 Report this content
My husband had hurt his back and is in pain he can't sit or stand for very long. We fly on Monday the 11th of July 2016, if he can't fly can we move the holiday forward a couple of weeks?

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Asked by kingwoman on 4th November 2015 Report this content
I wish to make a complaint about a recent holiday, whom do I contact please?

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Asked by kaelank3 on 4th August 2014 Report this content
Has anyone been to Alluvial? What are the transfers like?

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Asked by cattycarol55 on 30th April 2014 Report this content
Can I take a case off my flight on a Jet2 package holiday?

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