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Latest Reviews

“50 pound off promo is rip off”

Written on: 04/04/2014

I booked a holiday with jet2 to Benidorm when they had the 50 pound off per holiday promotion and was told that the price of flight would go up so it was best to book now so I did and got the holiday for 625pounds per person.A week later when the promotion had stopped I looked and the price of the flights had gone up but even with the promotion ended the total of the holiday had went down to 580 pounds per person so do not beleave a word they tell you I will never use jet2 again as I think they… Read Full Review

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“Non existant customer services”

Written on: 17/02/2014

I booked a holiday 6 months prior to departure and was told 24 hours before flying that the accommodation wasn't available, I agreed to alternative accom and on arrival found it wasn't what we had been told it was. I contacted the local rep and got nowhere, on arriving home I contacted Jet2 holidays customer service and it has taken over 5 months of wrangling to get a mediocre settlement. Jet2 customer services are first class in NOT serving their customers. I wouldn't book with them even if… Read Full Review

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“Worst customer complaints service ”

Written on: 07/02/2014

Worst company ever do not give a damn about customer satisfaction the hotel Jardin tropical tenerife apparently five star had bed protectors with urine stains on it which I didn't see till the last minute because I lost a sock and pulled bed covers off to move bed disgusting you can't email them contact is impossible unless your booking and then they try to forget you exist and Customer service whew what customer service RUBBISH worst complaints department ever… Read Full Review

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“JET2/BARBIE STUDIOS/ILLAYSOS/RHODES”

Written on: 11/11/2013 by GILLCOLLINS (1 review written)

DO NOT PREBOOK FLIGHT SEATS OF WHICH THERE IS A CHARGE, JET2 DO NOT HONOUR THEM!! DONT STOP AT THE BARBIE STUDIOS AS THEY ARE NOT ELEGANT AS JET2 DISCRIBE, THEY ARE SHABBY,HOT AND NOISY. ILLALYSOS IS NOT THAT GREAT, TRY RHODES TOWN OR LINDOS. COMPLAINTS ARE NOT DEALT WITH BY JET2 BUT THEY ARE GOOD AT WRITING LETTERS ESPECIALLY AFTER 2 MONTHS OF WAITING !! HAD A GREAT HOLIDAY BUT WAS DOWN TO ME NOT JET2. STILL PURSUING COMPLAINTS TO JET2.......... … Read Full Review

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“Jet2 and the how Auramar Hotel, Albufeira”

Written on: 06/11/2013

Booked this package for 3 adults one of whom has physical and learning difficulties. He is partially sighted, deaf, mute and has to rely on carers 24/7. There was no sign of a Jet2 Rep when we arrived the airport. We managed our baggage and our adult charge in his wheelchair unassisted. When we finally found someone we were given very basic and hurried directions to the Transfer Buses. In the end it was a local individual who assisted us to get to our bus.When we arrived at the Auramar Hotel… Read Full Review

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“lack of organisation, or concern about the quality ”

Written on: 28/10/2013

We were not met at the airport in Crete,there was no room available at the hotel they had booked for us and which we had paid for. Had to spend first night in an apartment thus missing the 'welcome' meeting - never saw rep and the information she left for us at the hotel was wrong! Airport bus for journey home went to wrong hotel! Never again will I go on a Jet2 holiday it was the most badly organised I have ever been on! Comment from Jet2 on our return were mere platitudes and did nothing… Read Full Review

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“Benidorm short break”

Written on: 14/10/2013

Have just returned from a week at the olu vista hotel in old benidorm 3 star accommodation but everywhere immaculatley clean rooms,beds,and all public areas clean towels everyday. The food was a bit basic but geared for the british and we found something we liked to eat everyday. The most amazing thing about this holiday was the Jet 2 planes this is the first time we have holidayed with this company so did not know what to expect but as a lady of ample proportions was amazed to find loads of… Read Full Review

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“Customer Service Response to Complaints”

Written on: 08/10/2013 by Steved2508 (1 review written)

Sold airport trasfers with the flight and hotel booking but failed to advsie that there was no option to drop or pick up fromout hotel. Long hill, pitch black and no clear direction on how to get to the hotel at drop off and expected to go back up the long hill with 20K cases in 85 degrees heat for the return pick up. cancelled and took a taxi, notified jet2 UK in advance and emailed on my return. Auto reply with follow up in 28 days. 32 days later nothing abck from them even after further… Read Full Review

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“Worst flight home ever encounted in 50 years of flying.”

Written on: 02/10/2013

Flight LS922 home from Dalaman, Turkey should have left at 22.20 on the 28 Sep. 2013. No information given at gate as to how long or why the delay and no rep around. No communication whatsoever from Jet2 At about 2.30 am were told by a very poorly english speaking person we were going to be transferred to hotels 2 hours travel time away. Was told we had no choice and we were not entitled to any food or drink vouchers prior to leaving as we were going to hotels even though at this point we had… Read Full Review

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“Worst end of holiday ever”

Written on: 01/10/2013

Briefly, 18.5 hour delay from Dalaman, Turkey. Flight LS922.Flight scheduled 22.20. No rep around, told delayed but not sure how long for by lady with limited english. No refreshment vouchers but was told we would go to hotels 2 hours away at 02.30. Herded like cattle with no refreshments through arrivals to coaches. Arrived at cockroach infested filthy hotel at 05.30 with not enough rooms for everyone. No rep around. 11.30am rep arrived, very abrupt and rude said it was not her fault but was… Read Full Review

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“They milk you for every penny! ”

Written on: 28/08/2013

We have booked with Jet2 a few times & had no previous problems. But beware, they want your money & will get you to add more & more things onto your booking. We paid for our holiday then were told we should preebook our seats where we wanted to sit or we might not be together, we got the seats we wanted going but not coming back, so got the next best thing. They told us we had to pay another 10 pound to get the holiday tickets sent out aswell unless we printed them off ourselves. We tried in… Read Full Review

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“Flight was a disgrace”

Written on: 08/08/2013

We went on a family holiday to Ibiza (advertised as a family holiday). The flight had a stag and hen party who were all drunk, shouting and swearing. Hen party were terrible in particular and even started abusing the other passengers when they found out complaints had been made about the swearing - they were not letting people past in the aisle and at least one passenger was swore at and threatened. Drinks were spilt on other passengers. Cabin crew completely lost control, but continued to… Read Full Review

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“No honest opinions on their holidays”

Written on: 04/08/2013 by mbavington (1 review written)

When I booked a holiday (which cost me over 2000 pounds), I asked the operator if the place was rowdy! She said no and then just read the description to me off the website. Only to found out that it was actually an 18 - 30's hotel and the REAL reviews from tripadvisor, were so bad that I ended up having to pay an extra 450 pounds to change the hotel, after asking for their honest opinion in the beginning. I must say once I was willing to pay the extra, the staff could not be any more helpful. I… Read Full Review

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“cancellation”

Written on: 03/08/2013

If you need to cancel a holiday on behalf of someone, the you're stuffed. My brother is in ICU and had booked a holiday, after 2 emails the replied with, " we will respond in 28 days". I've tried ringing them and have just been left on hold for a week and a half. I don't need this at this moment in time. I rang the sales team but they can't help, the advice they gave me was to ring the number again and wait until somebody answers it, how many hours?… Read Full Review

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“Bad Customer Service BEFORE HOLIDAY”

Written on: 26/07/2013 by cypruschic_ (1 review written)

Me and my Boyfriend decided to book for Cyprus in April this year. We saw a 5 star hotel on Jet2Jolidays website for £825 each B&B, which we thought was good since it was a 5 star hotel. WRONG! on the website it claims THE VENUS BEACH HOTEL is a friendly, modern hotel with a private beach. I recieved an email a couple of days ago saying while we are staying there the road outside will be getting torn up for drainage systems, SEWRAGE IN THAT HEAT FROM 0700 to 1600 EVERY DAY? I swiftly went on… Read Full Review

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“Chris @ Reus Airport”

Written on: 13/07/2013

Just felt I had to write and thank the excellent service from your rep at Reus Airport. One of our bags was accidentally taken by another passenger and Chris was first rate in ensuring its return to us. To see him arrive at our hotel with the bag was so reassuring. He clearly put himself out to help us and we would like to express our sincere thanks to him. He is a credit to you :-)… Read Full Review

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“New Customer”

Written on: 06/07/2013 by Dizzy2010 (1 review written)

1st holiday with jet2, so impressed with everything staff, flight, hotel, Riu Belplaya, Torromelinos, (10th-24th june 2013) our usual Thomsons could certainly do with your staffs attitude, so happy to be at work, good fun but still professional . Through East Midlands and Malaga airports like a dream. Hotel staff were also 1st class. Rooms very nice, drink stations scattered about saves time waiting at a bar. Food was a good standard. Free fridge, take note Fiesta Group. 20 euros for safe -… Read Full Review

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“no room at the inn”

Written on: 24/06/2013

I have just returned from a much needed holiday.Myself and two adult daughters booked flight and hotel half board with jet2 at the Hotel Globales Sumba Borneo in Cala Millor Mallorca. On arrival on sunday 16/06/13 at around midday we discovered the the hotel was full there was no room available for us and one other couple.They arranged for us to go to another Hotel in another resort for sunday and to return after breakfast on Monday.They upgraded our board basis to all inclusive after much… Read Full Review

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Tori77's Comment

Written on: 23/08/2013

This happened to myself and husband on our recent trip, we arrived at 22.30 to be advised that the hotel was fully booked, we were sent to another hotel for 2 nights and told to return 2 days later at 10 in the morning and our room would be ready. We arrived at 10:30 and they said we would have to wait until 1pm as they had a flight coming in and after all the rooms were allocated they would find us a room. So angry about the way it was handled and a email of complaint has gone to Jet 2.

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“worst travel firm”

Written on: 21/06/2013

2 weeks of hell, got no help.no rep in hotel also try to phone rep at resort no answer,plane seats were small,toilets did not work… Read Full Review

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“Customer service”

Written on: 19/06/2013 by ethereal10 (1 review written)

Booked a holiday over a month ago with Jet2Holidays and emailed them at the same time to request a private transfer add on. Got an automated email back telling me they'd respond within a week (I thought that was long!). Tried to call them twice but after 25 minutes on the phone waiting to get through, I gave up on both occasions. Over a month later (one month and 6 days) I've finally had a call back. No communication received in the meantime from them! Lady who called was very abrupt telling me… Read Full Review

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