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| Value for Money | 1/10  |
|---|---|
| Overall rating | 0.3/10 |
Full review by
fangpi
on 19th Jun 2008
User Rating : 0
Respect :
0
Good Points: None.
Bad Points: Poor communication and customer service, unrealistic huge bills (mine was £700 in one quarter despite on 1 person in house, working 6 days a week Mon-Sat!).
General comments: When I tried to complain to E.ON Gas & Electricity about billings, repeated use of (under)estimates despite the actual readings being read by their meter reading person, sent in by post, sent via their website and telephoned in, I struggled to get a 'why' for 8 months. Gave loads of different reasons. All round poor experience for me, never again!
fangpi's review and ratings | 85 words
Review by
MerlinJnr
on 21st Apr 2008
User Rating : 0
Respect :
0
5 weeks without hot water and heating. Took the 2 weeks to offer electric temp. heaters. It is my opinion that engineers need customer facing skills as well as better diagnostic skills. I do not recommend E.ON Fix by trial and error. Not competent. Very slow.
MerlinJnr's full review | 100 words
Review by
tricianorton1
on 23rd Mar 2008
User Rating : 1
Respect :
0
We have had a very bad experience with E.ON / EON as we knew we were paying too little monthly, but they would not up our monthly DD so we have ended up with a demand for £450.00 despite contacting them previously to deal with this. After several calls being put on hold for approx 10-15mins at a time they eventually agreed to up our monthly payment to include our outstanding amount. Poor customer service.
tricianorton1's full review | 82 words
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