EON Gas & Electricity - www.eon-uk.com Reviews

★★☆☆☆
1.5 / 5
242
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EON Gas & Electricity - www.eon-uk.com
EON Gas & Electricity - www.eon-uk.com
EON Gas & Electricity - www.eon-uk.com
EON Gas & Electricity - www.eon-uk.com

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Latest Reviews

★☆☆☆☆

“Terrible Customer Service”

Written on: 03/07/2015 by mozz1967 (1 review written)

E on worst customer service if I can get just one person to think twice about using this company who is based in Germany and there customer service rated one of the worst and I'm here to tell you it is and if you complain or say the wrong thing like take out your service from my house or I will they phone the police and waste valuable police time they are a disgrace and just want to get as much money out of us as possible Try another company be warned.. … Read Full Review

Eonhelp's Response to mozz1967's Review

Written on: 08/07/2015

Hi mozz1967

I'm sorry we've caused you to feel this way. How have we managed to upset you so much? We've set procedures and advisors who deal exclusively with complaints. They'll look at your account and go through your particular concerns. At the end of the review, they'll offer a resolution. If you reject this, another advisor will take a second look to see if anything can be done differently. They'll either uphold the original resolution or offer an alternative. At this point, if you're still unhappy, you can go to the Energy Ombudsman for an impartial review.

I hope this helps point you in the right direction mozz1967. There's more information on how we handle complaints on our website too.

Malc

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★★★★☆

“GREAT CHAT”

Written on: 31/03/2015 by mr_bars (1 review written)

I spoke to someone today to pay any out standing balances, he gave me quite a shock when he told me the bill. He broke the down in a good and understanding way. He was very patient with me has I did put him on hold for a bit. Cut a long story short, this guy VERY GOOD at his job. I want his team leaders/managers know that. It was good talking mate, have a good day, … Read Full Review

Eonhelp's Response to mr_bars's Review

Written on: 22/04/2015

Hi

It's good to hear you were pleased with the service you received. Thank you for taking the time to write this review. If you know the advisor's name, I'll be happy to pass on your comments to him and his manager. If you prefer, you can send the details to me.

Thanks again for the review and have a good day.

Malc

E.ON Company Representative

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Eonhelp's Response to mr_bars's Review

Written on: 22/04/2015

Sorry mr_bars, should've added, you can take away the shock element by keeping an eye on the billing through our website. If you register the account online and enter meter readings, you'll be given the option of seeing the balance that would result or issuing your own bill to these readings.

Provided the account isn't in the billing window (14 days either side of the next bill date for quarterly customers), you'll have this option each time you enter meter readings. Helps you keep track of how much you're using so no sudden shocks. Readings entered inside the billing window automatically result in a bill. The date of the next bill can also be found online once logged in.

Hope this is of interest mr_bars.

Malc

E.ON Company Representative

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★☆☆☆☆

“Terrible, Avoid at all costs”

Written on: 26/03/2015 by Jonathan141 (1 review written)

From day one I experienced awful service from this company. Switching energy providers should not be that complicated. Eon had, upon opening a new account, taken down my details wrong. Opened my account in the wrong flat, even after numerous times being informed we were in fact an upper flat, they put our details down as a ground floor flat. This meant that this flat was already registered to EON. living alone, receiving bills for a family of 5 living beneath me. I am 22 years old and felt as… Read Full Review

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★☆☆☆☆

“does not listen to customer ”

Written on: 06/03/2015 by 98Wise (1 review written)

we contacted various occasion and informed why you are using estimated GAS meter reading when the tenant run out and damaged property. They are are unable to answered it and even while the property was empty they charging high bill to landlord. They dont have any evidence for the opening meter reading of the period. they are just using "ESTIMATED METER READING " TO CHARGE LANDLORD. WE DON'T MIND TO PAY STANDING CHARGES AND ACCURATE SUPPLY WE USED. They have passed our details debt collectors… Read Full Review

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★★★★☆

“Giving the Best Assistance”

Written on: 27/01/2015 by HoldenHackler68 (5 reviews written)

I found Eon & Gas Electricity to be extremely helpful. They give the right meter reading that pays the price. They also agreed with my monthly commitment. I can stick to an accurate monthly bill. Their bills show the correct figures. Apart from it, I saw that my balance was calculated outstandingly. The advisers gave their best assistance to us and they are by far the best supplier I’ve ever met. … Read Full Review

Sophiaw855's Response to HoldenHackler68's Review

Written on: 28/01/2015

You can earn clubcard points with Eon too!

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★★★★☆

“The Best Service Ever”

Written on: 23/01/2015 by JaredWalters353 (4 reviews written)

I can say that I am satisfied with their service. Eon Gas & Electricity simply amazed me because of their assistance. Apart from it, they provide the electricity that meets the needs of my family. They are ethical in a sense that I get what I paid for. I am amazed because they are a dependable supplier. Just by consistently paying the bill, you get to have the best service. … Read Full Review

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★★★★☆

“Absolutely Excellent Service”

Written on: 23/01/2015 by GunnerBrown24 (3 reviews written)

After switching to EON Gas & Electricity, I believed that it is the best company I’ve ever dealt with. They also give the best value to my money. They helped me every step of the way. There is no need to be confused because their products are absolutely excellent. They are great for us. … Read Full Review

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★☆☆☆☆

“Customer relations”

Written on: 22/01/2015 by Jairo365 (1 review written)

my mother is 94yrs old & suffers from Alzheimers and has lived with me for the past 3yrs - her own property was some 100miles away - once she had moved in her utility bills were redirected via mail service, after 2yrs this ceased so I asked the companies to send her bills to her at my address- British Gas & Anglia water had no problem with this, but E-0n refused to do so quoting Data Protection, so the past year I have driven 200miles to take meter reading and pick up her e-0n bill - despite… Read Full Review

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★★★★☆

“Would Love To Recommend!”

Written on: 22/01/2015 by FinnAgnew55 (5 reviews written)

E.ON is indeed an excellent company to trust. It provides surprisingly great energy and electricity solutions that only the top power and gas companies can provide. Their strategic goal is to offer better and cleaner energy and I can say they were able to accomplish it through delivering innovative energy technologies and services tailored to meet the specific needs of customers and through helping people across the United Kingdom to be energy sustained. … Read Full Review

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★★☆☆☆

“An absolute sham”

Written on: 20/01/2015 by LaneBoone55 (4 reviews written)

The bills they send to you are ridiculously high and bogus. Apart from all that, the service rendered is a nightmare. I asked them to fix my boiler and they did not respond for 72 hours!… Read Full Review

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★★★★☆

“Excellent Customer Services!”

Written on: 16/01/2015 by DaltonRollison39 (4 reviews written)

Being one of the leading gas and power companies in UK, E.ON has proved that they are worth considering with their great services and exceptional customer services. I was able to easily contact the company through its contact us section in which a range of recipients are available. This enabled me to easily and directly send my enquiry to a specialist. Also, they have a separate help section when it comes to customer enquiries about electricity or gas usage in their business or home… Read Full Review

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★★★★★

“Great E.ONís Locator Tool!”

Written on: 15/01/2015 by GaryBrower57 (4 reviews written)

When it comes to providing information about the installation of solar panels, I found E.ON really helpful. Not only have they provided useful information to customers, but also great energy solutions perfect for the demanding needs of consumers like us. I also get to use the E.ONís locator tool, which helped me significantly in finding the closest top-up site using our prepayment meters. … Read Full Review

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★☆☆☆☆

“Absolutely terrible...”

Written on: 07/01/2015

Irrespective of the deal offered do not go through the painful, time consuming process of switching to Eon. The reviews you find on line are correct and they offer a truly appalling service. By far this is the worst energy company I have dealt with. Although trying to wrongly blame my incumbent utility provider, Eon have failed miserably to deal with the switch of my gas supply. The has resulted in additional costs with both my incumbent supplier and Eon as I have been unable to benefit… Read Full Review

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★☆☆☆☆

“Do Not Use”

Written on: 02/01/2015 by 314Ballard (1 review written)

E-On are attempting to charge £270 for two months electric. We live in a 3 bed house - with normal appliances (no tumble dryer, dishwasher etc). We are careful with lights and TV's etc. It's rare there is more than one light on or one TV and there bills are ridiculous!

There complaints team was less than helpful. My advice - take them straight to the Ombudsmen who fine them instantly. I am now going through the process, as I know that they automatically get fined a hefty sum for the… Read Full Review

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★☆☆☆☆

“Central heating cover nightmare”

Written on: 13/10/2014

After waiting 5 days for an engineer to come out to fix our boiler we were told we would have to wait for a certain part, he assured us it would be a priority as my husband is just out of hospital and the house is really cold, that was on Friday morning.. We heard nothing from them, we had to ring and ask if they had got the part and we were told they cannot get any parts at all over the weekend so they will order it on Monday, we phoned again Monday 'today' and were told the part is being… Read Full Review

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★☆☆☆☆

“Not FIT for purpose”

Written on: 28/08/2014 by 72Morrow (1 review written)

I have dual fuel & a Feed in Tariff ( Solar panels ) with E.ON. They require a 2 year meter reading from a meter reader on the FIT account to check you are not giving inflated readings, so far so good, they asked for permission to read, I gave them that, on the same day they read the meter they suspended my FIT account & payment because they had not gained access to read the meter !!!! they reinstated my account but told me I had to wait 3 months till next reading to get may payment, completely… Read Full Review

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★☆☆☆☆

“Replacement boiler ,government scheme”

Written on: 12/07/2014 by CeliaAguirre463 (1 review written)

Our boiler has died and looking at energy websites indicated that we could a grant to replace our oil boiler. A call to eon confirmed this and an appointment made to conduct a survey. Survey day and two people arrived and spent nearly three hours writing notes and taking photos. When,two weeks later ,we contacted eon we were told we did not qualify because we were A rated for efficiency in our house. When questioned that the boiler wasn't working their reply was that it was an a rated boiler… Read Full Review

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★☆☆☆☆

“Unethical company after your money....”

Written on: 26/06/2014 by KarleyNelson (1 review written)

Eon alleged they were providing my electricity and that my account was in several months on arrears, so they sent a man to disconnect me (2013-2014). My real supplier was British Gas where I paid with Direct Debit, so I had no arrears. The man insisted, I had to call the police. This was the beginning of a nightmare that lasted almost a year, ending with demands for payment of over £1500! finally they seemed to stop. but guess what....today 26/06/2014 they nightmare is starting again… Read Full Review

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★☆☆☆☆

“How about providing a website that works as Eon says...”

Written on: 24/06/2014 by aberdil (2 reviews written)

Unfortunate enough to 'inherit' Eon when I moved here. My first action was to change to a reliable supplier but until that happened have had to endure Eon's dreadful service. Been trying to pay the 'final' bill on line since I received it on 19.6.14 and despite daily attempts it still will not allow me to do so. they sent the bill to my new address but it is not listed so I cannot pay he bill or even email them because that also requires the new address to be entered otherwise it keeps… Read Full Review

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★☆☆☆☆

“Company from hell”

Written on: 04/06/2014 by BelenDowd155 (1 review written)

Avoid like the plaque.. Annual service cover totally rubbish.. First engineer left the boiler & radiator with the same leak that he surposingly came out to repair.. After waiting over wk for them to come out even after telling them leak on radiator really bad water all over floor damaging flooring..!!!! For another engineer to be sent out nearly 4 days later to sort it... Mmmm, sorted the leaks, but cos he was largely built couldn't get up off of the floor so pulled on radiator & nearly pulled… Read Full Review

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