EON Gas & Electricity - www.eon-uk.com Reviews
Latest Reviews
★☆☆☆☆
“Annual Review”
Written on: 11/05/2013
Just received my annual review - gone up by £100 does anyone know the bank details for Eon so that I can set up a standing order as opposed to a direct debit as want to control my own payments. Can't face another 40 minute wait on the phone only to speak to a unhelpful and rude so called Customer Service Agent! (read more)
★☆☆☆☆
“I dont owe”
Written on: 07/05/2013
After moving in to my new house--- yes you guessed I get bills for the previous owners. When I contact EON they tell me to tell them where the previous owners are. I don't know where they are. So I am told that I will keep getting demands for payment until the dept collectors sort it out. What sort of outfit is this? They are rank amateurs and I will never ever recommend such an intimidating bunch of threatening people. I have told them I will gladly inform whoever wants to know about their... (read more)
★☆☆☆☆
“Terrible service, Rude and Unhelpful. ”
Written on: 04/05/2013
It has literally been a nightmare dealing with this company. How they can have the nerve to be so rude and unhelpful on the phone is beyond me. I'm currently in my third year at uni and live in a flat with two friends. In the space of ten months, we have been charged over £2500 for our electricity. I'm not being funny but unless we were powering half of our apartment block, partaking in some illegal activity or helping to light Blackpool illuminations, I really cannot get my head around the... (read more)
★☆☆☆☆
“See saw pattern of direct debit charges ”
Written on: 02/05/2013
E'on play this game with you if you pay by standing order. If you accumulate money during the summer months (as you use less gas and electricity), they reduce your standing order, despite being asked not to. So, come the first bill in winer, you are in debit. Then comes the next bill and you owe them huge amounts of money, so they increase your direct debit. It then takes you the whole year to pay it off, without accumulating any spare in your account, so the next winter you end up in debit... (read more)
★☆☆☆☆
“broken promises and lies”
Written on: 20/04/2013
This company should be avoided , my daughter moved premises 6 months ago and we infomed eon . They continue to send bills to her inrelation to her old address stating she is responsible until the landlord changes her details off the account. They are now making all kinds of threats if she does not pay up. The customer service promise to sort the problem and call us back, we are still waiting. Absolutely disgusted with them. (read more)
★☆☆☆☆
“Very poor customer service”
Written on: 19/04/2013 by Meandmyviews
If you want unhelpful customer care, move to eon If you want the product you moved to eon for to be changed by the time they've moved you across to them - thus rendering the move pointless - then chose eon If you want to be charged for using your credit card ( when other suppliers do not), then move to eon If you want them to charge you monthly, when you have specifically asked for quarterly and then for them to take four months to change to the right billing method, then chose eon- all the... (read more)
★☆☆☆☆
“TELEPHONE WAIT TIME IS BEYOND REDICULOUS”
Written on: 17/04/2013
I am a buy-to-let landlord with multiple properties. Many of these properties have EON as the provider. This is not my choice, just what is there already. I have to phone the utility provider when I have new tenants move in and out. The wait time for EON on their customer services line is DISGUSTING! The average call time is 30 minutes! Sickening! On the other hand, British Gas is VERY QUICK. For this reason alone, I would pick BG over EON. In this day and age, I am sure there is no need... (read more)
★★★★★
“Good customer service”
Written on: 14/04/2013 by Silvatek (1 review written)
I've been with Eon (formerly PowerGen) for many years and at two properties. If I ever had any queries I could contact them very easily and cheaply, and they always listened and were happy to discuss things with me. They're also pretty flexible when I queried monthly payment changes. I don't understand why there are so many complaints on here. I'm tempted by the EDF Blue 2-year fixed deal, but I'm reluctant to switch away from a company that I like, even if I have to pay more as a result. (read more)
★☆☆☆☆
“disgusting”
Written on: 10/04/2013
rude, unhelpful and ignorant . WILL NEVER USE HAVE NO CLUE ABOUT CUSTOMER SERVICE, HOW TO TALK TO PEOPLE AND CONSTANTLY CHECKING WITH PEOPLE WHEN ASKING QUESTIONS. THEY HAVE NO CLUE ! (read more)
★☆☆☆☆
“this company should be closed down”
Written on: 09/04/2013 by eonarerubbish
ive been on eon for the last 3 years and i have never had a worse provider.a week after moving into my property a bill for £90 came through,rang them up and got told that they werent our provider.3 months later another bill this time with a warning from eon arrived this time for £500.rang them and explained we had only been there 3 months,all they were interested in was getting the money and not sorting the problem out.only when we threatened them with court did they arrange a home rep to... (read more)
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Showing 1 - 10 of 180 Reviews
★☆☆☆☆
“Doesn't get any worse”
Written on: 08/04/2013
Terrible company. I moved into a rented apparent Eon were the energy provider. It was my first time living on my own so I had no previous dealing with energy providers. I first noticed my bills were very, very high for an apparent. E-on supplied the Gas and Electricity. The bills would cost £120 on average per month. I was shocked at how high they were considering me and my partner didnt use the heating for more than an hour per day and some days neither of us would have the heating on.... (read more)
★☆☆☆☆
“AVOID ”
Written on: 05/04/2013
Do not go with this company from the day I moved into my 1st new house they have put me threw hell they put my name on 7 different accounts in 7 different addresses they then sent me bills in my name that wasn't even my bills then they started sending letters in my landlords name to my address every time I called to complain they just passed me around and didn't have a clue what they were doing then I decided to have brand new gas and electric prepay meters installed on the 7th jan 2013... (read more)
★☆☆☆☆
“£4.03 to call them when they have messed up?????”
Written on: 28/03/2013
25/03/13 16:29:29 Magrathea Teleco… 08446684033 NGN numbers… 01:15:36 £4.030 - This is copied from my phone bill for my most recent call to e-on and have spent so far Nearly £50.00 talking to their customer services department about complaints. I have had a Energy review done by Norfolk county council who wrote to me and told me my consumption is normal but the costs e-on are charging me are extortionate "Yes the council actually used those very words" so I changed my tarrif and now... (read more)
★☆☆☆☆
“Worst company I've ever dealt with by a country mile”
Written on: 23/03/2013
False promises made daily and after twelve days of no hot water or heating (and counting) they still offer excuse after excuse after excuse! Absolute joke of a company and I hope everybody makes it known nationwide what a farce this company is and soon they cease to exist. Anybody that has had to go thorugh what this company has put us through will understand. (read more)
★☆☆☆☆
“Amazing deception”
Written on: 19/03/2013 by NickWarren
I need a new boiler and as I am an E ON customer I consulted their website. There is an online form to submit. One of the questions is about whether you want a payment plan. I clicked yes. They wrote to me and said they do not offer payment plans! When I enquired further they told me that this question is there to weed out people who can't afford to pay up front!! Trading Standards tell me it is misrepresentation and are on the case. I would dearly love to speak to their CEO (read more)
★☆☆☆☆
“How Eon wastes your money”
Written on: 18/03/2013
In 2004 without consultation or our being aware of it Eon changed our electricity meter to an economy 12 one. So when we wished to try and improve our outlay on energy we were told that it would be difficult for us to get a comparative reading to move and because we were on this particular meter Eon could not reduce our charges either because we were on this meter. Eon agreed to change the meter, needless to say it could not be done with any speed. I then had a think about things and decided... (read more)
★☆☆☆☆
“worst”
Written on: 15/03/2013
last month my heating brokedown,e on took 2 weeks to send engineer another 10 days to get part. (read more)
★☆☆☆☆
“Telephone call centre”
Written on: 04/03/2013 by Beamish5396
Shocking phone system. Having entered the selections etc the call was placed on hold then cut off. Very strong irish accent with call handler makes call very difficult to understand (read more)
Eonareashowerofsstt's Response to Beamish5396's Review
Written on: 13/03/2013
Eon have definitely got the WORST CUSTOMER SERVICE - in respect of trying to get through - of any of the main energy suppliers.My wife's mother has just passed away,&,without having a million & one things to do as a result,wasting time on hold to Eon is the very last thing that's needed at this stressful time.WAKE UP EON....YOU'RE AN ABSOLUTE DISGRACE......
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★☆☆☆☆
“Abysmal customer services”
Written on: 27/02/2013
My mother paid her Eon bill using credit card in July 2012. Eon wrote to her in November stating that the card company has taken the money back and demanded she make payment again. I never heard such an absurd thing before. She contacted the card company who confirmed they did not claim the money back. My mother provided her card statements to Eon which did not show a credit or the disputed amount. Despite this Eon continue to insist the money has been claimed back by the card company and... (read more)
★★★★★
“SAT”
Written on: 20/02/2013 by Co-co (1 review written)
They're a good company, I just don't get home many people complain. You pay for what you use, if there is a mistake then surely this can be rectified, people with no brains would be dissatisfied as they clearly don't understand, you pay for what you use !! Personally I've been on credit meters and pre-payment and I'm not going to complain, fair is fair. Don't be a tramp and pay your bills and you'll have less problems. (read more)
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Showing 11 - 20 of 180 Reviews
★☆☆☆☆
★☆☆☆☆
“total rip off merchants”
Written on: 16/02/2013 by NANMAS
MY BILLS KEPT GOING UP AND UP DESPITE 2 SONS MOVING OUT, EVENTUALLY THEY WENT UP TO 125 A MONTH, I PHONED TO EXPLAIN I WAS LEAVING THEM, I WAS £66 POUNDS IN CREDIT, I GAVE THEM ANOTHER £125 VIA DIRECT DEBIT, SO SHOULD HAVE BEEN OVER 190 POUNDS IN CREDIT, THEY THEN BILLED ME FOR £345.90, AFTER ENDLESS PHONE CALLS, I GAVE IN AND PAID THE BULK OF IT, I WAS 2 DAYS LATE WITH THE FINAL PAYMENT OF £45.90 NOW HAVE A DEBT COLLECTION AFTER ME AFTER I TELEPHONED EXPLAINING WHY I WAS 2 DAYS LATE... (read more)
★☆☆☆☆
“Disatisfied”
Written on: 06/02/2013
I am not happy with the service that i have received from E-on. Firtsly iv had to call them four times to get the right information. I was sent a bill that did not seem right, it was too high as i had been on holiday for 3 and 1/2 weeks. I called to give my meter readings and enquire and only to be told by advisor number 1 that she cant do anything about it. Nuber 2 told me that e-on had made a mistake and my bill would be what it was minus the estimated bill. Only to get the paper bill to... (read more)
★★★★★
“Never had any problem.”
Written on: 29/01/2013
I have been with eon for 7 years now and I have never had any problems. customer care is good and they answer their phones quicker than other companies. Previously I have been with Npower and they were absolutely diabolical, worse service ever!! plus my sister is using EDF and is having a lot of issues with them too. I accept that Eon is not the cheapest and yes, I have looked around and found that I could save around £20 a year if I switch to EDF, but you know what it's not worth the... (read more)
★☆☆☆☆
“Too greedy.”
Written on: 24/01/2013 by valdisc (8 reviews written)
Avoid this company. Expensive, customer unfriendly. (read more)
★☆☆☆☆
“Do NOT trust Eon”
Written on: 15/01/2013 by Afrikaaner (1 review written)
After being in the army in Germany we came to uk we were approached by an Eon sales woman , we told her we paid £120 per month for fuel and lighting through the army but needed a quote for the move to UK ,we told her there is only 2 of us in the house and its a 2 bedroom ,she told us Eon would do it for £79 per month. Great we thought. In November we received a phone cal saying we owed money and from February they would be taking £216 from our bank until June so we could catch up ????... (read more)
★☆☆☆☆
“No customer care or support”
Written on: 12/01/2013 by SempaiMJames
I put 50 pounds on the gas card. Comes up with card fail 38. Call Eon at 4.45pm. Told the card is faulty, given a number to take to a shop 4 miles away to get a new card issued. Same thing, card fail 38. Call at 5.45pm. Lady puts me on hold for the 15 mins until office closing time, where i am cut off. Call back to be given an emergency number. Told they cannot action an engineer until there is 0.00 reading on the meter. Had 61p, so call back 1.5 hrs later, when its at 0.00 and i have... (read more)
★☆☆☆☆
“stress giver”
Written on: 27/12/2012
I lived in a shared house where everyone paid there fair share. We all moved our seperate ways in may/june 2011. We paid the full amount the night before we left. And now i have a debt collection letter stating that we owe alot of money which we dont. AVOID (read more)
★★★★★
“switching suppliers”
Written on: 14/12/2012 by sylvo (1 review written)
I have recently switched to e on.recently there prices have increased a lot so decided to go back to my current supplier but am unsure because i have passed the 14 day cooling of period if i am legally binded to e on and if i am for how long/ (read more)
★☆☆☆☆
“absolute nightmare”
Written on: 12/12/2012 by klsy24
awful customer service. absolutely inept at keying information. despite being provided with the details both by phone and in writing managed to create two separate accounts with the wrong address details. Don't listen on the phone so even when providing the postal code phonetically they input it wrong. Wrote to get them to correct it and they created a new account instead of correcting the original one. Resulted in two very complicated bills with the readings switching between them and... (read more)
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Showing 21 - 30 of 180 Reviews
★☆☆☆☆
“Boiler & Central Heating Care”
Written on: 07/12/2012
Promised prioty service for disabled household, thats a laugh no heating or hot water and the earliest callout 3 days!!! another mis-selling issue. Dont waste your money on this provider, you will only be let down in your hour of need. (read more)
Lindamaryanne's Comment
Written on: 10/12/2012
i agree,my boiler is leaking and i know its going to break down but the earliest an engineer can be sent out is 4th january 2012!!!!!! rubbish service.will be calling out british gas and cancelling my policy with eon.
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★☆☆☆☆
“Awful customer service”
Written on: 01/12/2012
I wrote to inform e-on of the death of my father, the account holder, and asked them to make a simple change - make my mother the account holder (joint property owner). This appears too difficult for e-on, who proceeded to send letter after letter to my grieving mother addressed to the execututor of the estate talking about irrelevant probate (three on one day). After the first letter e-on customer services said it was a mistake and would be stopped... (read more)
★★★★☆
“no problems”
Written on: 29/11/2012
I Have been with E on for gas and electric for years and years. Had no problems at all. Customer services always been helpful and friendly. Have all my bills on line. Only things thats a bit confusing is all the different tariffs they offer. Once i had looked into them all was able to find the cheapest and most suitable for us as a family and found it reasonable. I have recently changed my heating service contract to them as British Gas had offered a disgusting service for the years i had... (read more)
★☆☆☆☆
“WARNING Worst energy supplier EVER!!!!”
Written on: 23/11/2012
I joined with eon when i moved into my first flat 01/05/2012. Everything on paper was looking sweet.You get clubcard points and very low charge on electric and gas.So i signed the paperwork. BIIIIIG MISTAKE!!! My first electric key arrived in the post. DIDNT WORK So i phoned them up. Second key arrived. DIDNT WORK Phoned again. Third key arrived DIDNT WORK!!! So as any normal person i was fuming.Not an easy straight forward process for beginners and it caused alot of stress. Which is not a... (read more)
★★☆☆☆
“customer service”
Written on: 20/11/2012
Twice I rang EON. First to help move gas and electric origin. No help. Second to ask for up to date bill. They would not give this to me as I did not know my account number. I replied but you will give me a bill if I change service provider. No comment so hung up and changed service provider. No time to talk to idiots on the phone. Thanks EON. (read more)
★☆☆☆☆
“Money grabbers”
Written on: 16/11/2012 by JPM451 (1 review written)
When I moved into my flat in July this year, the current supplier was Eon. I made arrangements almost immediately to switch to Scottish Power who I have been with in the past and never had any problems with. The switch happened in September but time after time I received only estimated bills from Eon. The final bill was wildly overestimated (electricity meter reading jumped from 615 to 2794! It's not even near 2794 now months later!) I called to correct them but because I'd already... (read more)
★☆☆☆☆
“E.ON messed up”
Written on: 09/11/2012 by deanphillips2005 (1 review written)
I moved into my apartment on February this year and set up an account with E.On. The person told me that the best thing to do was to put me on a fixed price until June 2013, which apparently "protects any increase over the price of your plan". I was put on a £30 a month charge. I was not expecting my payments to be reviewed until June 2013. This is what they had told me. Yesterday however, I received a notification that E.On were increasing my monthly direct debit from £30 to £148!!!!... (read more)
★☆☆☆☆
“worst company ever”
Written on: 05/11/2012
waited on hold over an hour customer service was shocking, they sent 5 different gas cards till i made them send an engineer out as i have a young daughter we had no hot water or heating !! i then asked for meter to be changed as hated gas cards i booked day of work unpaid they advised me engineer would be here between 8 and 12 and guess what no engineer!!! ive called they said the company not booked it in, im so livid right now waiting for a manager to call me back if they cant do it today... (read more)
★☆☆☆☆
“Rude & Arrogant Customer Service”
Written on: 28/10/2012
I’ve been with E.ON for a year now and I can say, without a doubt, they are not professional in any sense of the word. As a business owner myself, I would be shocked to here about any one of the following issues: The first and most ridiculous even took place less than 1 month after acquiring them as a provider – not my choice, they came with the home. I received the “Change of Address” letter a mere 1 week before receiving the actual bill and when the bill did arrive it was... (read more)
Condil's Comment
Written on: 29/10/2012
I've been on e.on for only about a week now and hands down they have the rudest and most know-it-all customer service. Can't wait to switch to a different electricity service provider. They have the LONGEST telephone customer service waiting times (do they think I have all the money and time in the world to be put on hold?). Incredibly frustrating. SACK THE MANAGER.
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★☆☆☆☆
“Outrageous customer services”
Written on: 23/10/2012 by anondisgusted (1 review written)
Been with Eon just over 1 year, received only estimated bills, constantly demanding payment. I have not been offered any kind of new tariff to help me save money. Nor have I been offered any way to provide online final bills. Their customer services team is based in Nottingham and quite frankly I've never dealt with a more incompetent energy team. They are rude, arrogant and unhelpful and actually accuse the customer instead of providing customer support. In the past I have been with... (read more)
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Showing 31 - 40 of 180 Reviews
★☆☆☆☆
“Worst company ever”
Written on: 22/10/2012 by Yasmin0004 (1 review written)
E.on are very bad company,we called them to change the battery of my gas machine because I used card for the gas, they came and changed it and opened the gas without telling me about it. Now after I moved they sent me a bill to pay 440£, which 290£ for 4 months and the rest they say we have not paid. We have now paid the 290£ but when we call and say why should we pay extra they say we have not paid and why should we pay 150 £ if we always used card. they are real bad do not go on it. (read more)
★★★★★
“Great service”
Written on: 17/10/2012
E.ONs new best deal for you thing that they advertise on their new advert is great. Really simple price plans and when I rang the lady I spoke to was lovely and friendly. Thank you EON! (read more)
Mushypeas1989's Comment
Written on: 23/11/2012
HA!!! you wont be saying that a few months down the line!!!!
Nothing but money grabbers.Made up estimates and charge you whatever they feel like with the most stupid excuses iv ever heard.I dont know how they are still legally running!!!
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★☆☆☆☆
“Stop Cold Calls”
Written on: 16/10/2012
I am fed up of receiving calls from call centre(s)representing eon trying to sell me a cost saving utilities package. The callers will not listen and just carry on talking over me. The number I am being called on is registered with the telephone preference service but when I call 1471, the callers number has been with held. I have a very busy job and can well do without these unwarranted sales calls. Please will someone from eon contact me by email to planecaptain0@gmail.com to follow up... (read more)
★☆☆☆☆
“Appalling to the Elderly!!!”
Written on: 13/10/2012
75year old gentleman discharged from hospital to find his heating has broken down. Pays a monthly fee for breakdown cover and advertise 365 days a year 24/7 service. Yet they make him wait over 4 days with no heating or hot water. Terms and conditions clearly state he should be treated as an emergency! Disgraceful service avoid at all costs!! (read more)
★☆☆☆☆
“cannot do the job”
Written on: 26/09/2012
i am livid with frustration,we can either get heat or hot water with our boiler,e-on send the same man out time after time,he complains that he cannot climb the ladder to the loft ,so i asked for a more senior engineer who can do the job,guess what ,they sent the same guy,he has been in the loft scratching his head for a while now,not much chance of a hot shower this year either,it's disgraceful. (read more)
★☆☆☆☆
“Rubbish”
Written on: 02/09/2012
Telephone system, email forms or web-site , none of it ever works. Even trying to leave a meter reading ends up with bing put on hold for an operator! (read more)
★☆☆☆☆
“chasing for payment”
Written on: 26/08/2012 by lfm2012
I moved out of my flat last month and made it my priority to finalise all my bills in good time. After finalising my last bill with eon, I confirmed with the customer services team that there would be no more payments left. Just over a month I receive a letter asking for the final payment of £35 with it also saying if the payment is not received by 28th august they would send a debt agency round. Now this is the first I had heard of it. I could understand that letter being sent if I hadn't... (read more)
★☆☆☆☆
“Really Poor Response times”
Written on: 21/08/2012 by jcsewart
Have a broken boiler that is not working and although it is covered, have been told that it will be 7 working days before an engineer will be available to even look at it. It is not feasible for a family to live 7 days without hot water or heating. They are useless. The only justification given was that this situation was not an emergency. Well - if there were a gas leak, there is a legal responsibility for the service provider to be on site to resolve - so if the boiler is not working -... (read more)
★☆☆☆☆
“Do not sign up with these con artists! ”
Written on: 01/08/2012
Terrible experience! I signed over to Eon 6mths ago, my bills for the year with my previous supplier were reviewed with the sales rep. She tld me EON are the cheapest and quoted me a price which i was happy with. All was fine until 6mths down the line i receive an updated direct debit for double the price! Now i stay in a one bed flat! My heating is never on because i am rarely in the house! I phoned up with my readings to query the readings which they had. Now miraculously the readings... (read more)
Ladyjazzles's Comment
Written on: 21/08/2012
exactly the same has happened with me. I signed up to EON after being quotes a price that would beat our current supplier.
Since joining E.ON our estimated bills were much higher than the quoted amount but we figured after the readings were reviewed we would be due some monies back. In actual fact they are now saying we have used an extra £240 worth of electricity and gas ontop of what we have already paid, which is a first from ANY company after being in our home for 5 years.
I contested this with a lady in customer services who was very rude and unhelpful saying that I obviously have been using so much electricity (i think i'd notice!)
They are now saying we need to pay them £140per month via direct debit. This is nearly 3times the amount we have ever paid an energy company before.
I am leaving to go back to Npower immediately.
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★★★★☆
“Good central heating cover”
Written on: 19/07/2012 by Big Dave Midlands (25 reviews written)
I have not used E.ON for my Gas or leccy supply, but I have used them for over 5 years for my Central Heating cover, and I have little cause to complain. The combi boiler in my house is easily 15 years old, but as it is a popular glow worm model, all parts are available and the unit fully serviceable. As you would expect, the boiler has occasionally broken down, but E.ON have on every occasion (but not always on the first visit) been able to bring my boiler back on line. I honestly... (read more)
Logden's Response to Big Dave Midlands's Review
Written on: 18/10/2012
Do not agree! E.on tried telling me my boiler would only last for around 18 months and after a further break down the next engineer said they still had parts for my boiler and it would last for a while yet.
Approach with caution.
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Showing 41 - 50 of 180 Reviews
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Postie1970's Comment
Written on: 18/05/2013
Fully agree with above comment. Somehow they have lost the plot about leaving customer in charge of HIS/HER