EON Gas & Electricity (www.eon-uk.com) Reviews

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Average Ratings for EON Gas & Electricity (www.eon-uk.com)

  • Value for Money0.8 stars
  • Overall rating0.5 stars

11 Reviews For EON Gas & Electricity (www.eon-uk.com)

  • Guest 1st Nov 2009

    Reviewer rating: 1 stars


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    I have been with this bunch of donkeys for around 3 years and am now finally trying to leave them to go to another supplier. Their meter readers come round every quarter and invariably get the meter reading wrong landing me with bills anything upto £3000 for electric alone. Anyway, now they know I am leaving they landed me a £970 bill for electric and instead of sending me a red bill, they sent a debt collector round. I am sick to death with ringing them up each and every quarter because of their incompetence and am now going to take it up with Ofgem.

  • MissBarb 9th Oct 2009

    Reviewer rating: 1 stars


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    Please consider going to any other company but these ones.
    Their customer service should be given a consistency award - for being consistently useless.

    Their meter reader read the meter number as the starting point for when the gas would be changed from. Receiving a bill for £615 for the month can give you quiet the shock. It took me four phone calls to get them to raise an account with the correct reading - for £104.

    When I moved out, I rang and told them the updated readings and ...

  • Guest 8th Aug 2009

    Reviewer rating: 1 stars


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    I changed my gas supplier from EON to EDF , it took EON 3 months to send my final bill which got lost in the post then I got a threatening letter, I got the bill online which came to £335 although I had been paying by monthly directy debit.
    I checked the final meter reading from EON taken in April, this was higher than the meter is showing today 8 Aug. The error in the final bill is in excess of £300!!!
    Best action is to send EON the meter reading on line frequently near the change ...

  • Guest 3rd May 2009

    Reviewer rating: 0 stars


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    Have just moved from E.On after several years on their various EnergyOnline tarrifs. Eventually got fed up with having to keep an eye on the latest "version" of the tariff and phoning up to be changed. Final insult is that they don't apply any of the discount (18% in my case) to the final bill. As this is the "bigger bills" time of year this is around £100 , thus ensuring that I will NEVER use them again, however good their deals look initially. Shame because the prices were good most of ...

  • Guest 27th Apr 2009

    Reviewer rating: 2.5 stars


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    Received a huge bill from EON Gas & Electricity. Questioned it as have a small house and out at work all day. Told it was correct and asked to pay it. Advised I couldn't afford all they were asking - it was over fifteen hundred pounds ! Told to go onto a payment plan of 120 pounds a month and that I would have to have a pre payment meter fitted. Advised this was still too much and still didn't understand how I could possibly owe that much. Then the customer service lady became really rude and to ...

  • Guest 23rd Feb 2009

    Reviewer rating: 0 stars


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    I left EON because they almost doubled my direct debit and refused to set it at a sensible level. When I left they didn't give me my online discount on the final bill (which was almost £40).

  • kevin162 Rank: Lance Corporal 28th Aug 2008

    Reviewer rating: 0 stars


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    I signed up to Eon, attracted by the prospect of having my energy prices capped until mid 2009. Everything went fine until I got a letter telling me my monthly direct debit was an, in my opinion, under-estimated £17 a month. I phoned them 3 times and eventually had to speak to someone in "complaints" who has promised to set it to a more sensible £60. They told me I had a choice between paying either £17 or £80 (way too little/much). I felt this was an odd policy and fe ...

  • Guest 31st Jul 2008

    Reviewer rating: 0 stars


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    I have submitted several enquiries to E.ON Gas & Electricity via email and not had one reply. Not even an acknowledgment of receipt. I have also tried to phone them but they simply don't answer. I have waited for an advisor to answer my call for 20 minutes on several occasions. To me Eon are a typical example of those companies who pull you in with apparently cheap pricing and then you find out why.

  • fangpi 19th Jun 2008

    Reviewer rating: 0 stars


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    When I tried to complain to E.ON Gas & Electricity about billings, repeated use of (under)estimates despite the actual readings being read by their meter reading person, sent in by post, sent via their website and telephoned in, I struggled to get a 'why' for 8 months. Gave loads of different reasons. All round poor experience for me, never again!

  • MerlinJnr Rank: Lance Corporal 21st Apr 2008

    Reviewer rating: 0 stars


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    5 weeks without hot water and heating. Took the 2 weeks to offer electric temp. heaters. It is my opinion that engineers need customer facing skills as well as better diagnostic skills. I do not recommend E.ON Fix by trial and error. Not competent. Very slow.

  • tricianorton1 Rank: Sergeant 23rd Mar 2008

    Reviewer rating: 0.5 stars


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    We have had a very bad experience with E.ON / EON as we knew we were paying too little monthly, but they would not up our monthly DD so we have ended up with a demand for £450.00 despite contacting them previously to deal with this. After several calls being put on hold for approx 10-15mins at a time they eventually agreed to up our monthly payment to include our outstanding amount. Poor customer service.

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  1. Gas Suppliers