EON Gas & Electricity - www.eon-uk.com Reviews

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1.4 / 5
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EON Gas & Electricity - www.eon-uk.com
EON Gas & Electricity - www.eon-uk.com
EON Gas & Electricity - www.eon-uk.com
EON Gas & Electricity - www.eon-uk.com

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Latest Reviews

★☆☆☆☆

“Not FIT for purpose”

Written on: 28/08/2014 by 72Morrow (1 review written)

I have dual fuel & a Feed in Tariff ( Solar panels ) with E.ON. They require a 2 year meter reading from a meter reader on the FIT account to check you are not giving inflated readings, so far so good, they asked for permission to read, I gave them that, on the same day they read the meter they suspended my FIT account & payment because they had not gained access to read the meter !!!! they reinstated my account but told me I had to wait 3 months till next reading to get may payment, completely… Read Full Review

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★☆☆☆☆

“Replacement boiler ,government scheme”

Written on: 12/07/2014 by CeliaAguirre463 (1 review written)

Our boiler has died and looking at energy websites indicated that we could a grant to replace our oil boiler. A call to eon confirmed this and an appointment made to conduct a survey. Survey day and two people arrived and spent nearly three hours writing notes and taking photos. When,two weeks later ,we contacted eon we were told we did not qualify because we were A rated for efficiency in our house. When questioned that the boiler wasn't working their reply was that it was an a rated boiler… Read Full Review

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★☆☆☆☆

“Unethical company after your money....”

Written on: 26/06/2014 by KarleyNelson (1 review written)

Eon alleged they were providing my electricity and that my account was in several months on arrears, so they sent a man to disconnect me (2013-2014). My real supplier was British Gas where I paid with Direct Debit, so I had no arrears. The man insisted, I had to call the police. This was the beginning of a nightmare that lasted almost a year, ending with demands for payment of over £1500! finally they seemed to stop. but guess what....today 26/06/2014 they nightmare is starting again… Read Full Review

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★☆☆☆☆

“How about providing a website that works as Eon says...”

Written on: 24/06/2014 by aberdil (2 reviews written)

Unfortunate enough to 'inherit' Eon when I moved here. My first action was to change to a reliable supplier but until that happened have had to endure Eon's dreadful service. Been trying to pay the 'final' bill on line since I received it on 19.6.14 and despite daily attempts it still will not allow me to do so. they sent the bill to my new address but it is not listed so I cannot pay he bill or even email them because that also requires the new address to be entered otherwise it keeps… Read Full Review

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★☆☆☆☆

“Company from hell”

Written on: 04/06/2014 by BelenDowd155 (1 review written)

Avoid like the plaque.. Annual service cover totally rubbish.. First engineer left the boiler & radiator with the same leak that he surposingly came out to repair.. After waiting over wk for them to come out even after telling them leak on radiator really bad water all over floor damaging flooring..!!!! For another engineer to be sent out nearly 4 days later to sort it... Mmmm, sorted the leaks, but cos he was largely built couldn't get up off of the floor so pulled on radiator & nearly pulled… Read Full Review

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★★★★★

“Great customer service”

Written on: 03/06/2014 by brype19 (12 reviews written)

I switched 2 E ON about 2 years ago and I have always found them helpful and very quick to act… Read Full Review

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★☆☆☆☆

“DO NOT GO WITH THESE THEIVES”

Written on: 02/06/2014 by azer147 (3 reviews written)

Overcharge on DD month after month and then money sits in their bank accounts gaining interest. They do not allow you to reduce by much when you try, dont tell you about the overcharged amount and take days and days to refund when you do ask. I telephoned last week to get refund which I was told would be done the next day, telephoned today only to be told she didnt do it and it would take more time! Completely rip off merchants… Read Full Review

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★☆☆☆☆

“rip off eon bill doubled”

Written on: 05/05/2014 by AylaEnglish (1 review written)

GREEDY EXPENSIVE NO VALUE MONEY ABSOLUTELY A RIP OFF … Read Full Review

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★☆☆☆☆

“something or nothing?”

Written on: 04/05/2014 by Yesenia55 (1 review written)

Last month e.on sent me a bill showing a £23 credit on my account, I subsequently rang and confirmed the bill, gave my meter reading and asked for my Direct Debit to be reduced to reflect my usage. Fantastic!!! They agreed and reduced my monthly commitment. Thought nothing more of it and built my household budget for the next six months. Bomb Shell through the post a demand???? A demand for £181, estimated bill, must be a mistake? No the figures are correct and the balance is outstanding I… Read Full Review

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★★★★★

“Helpful”

Written on: 23/04/2014 by Iqbal_Mohammed1 (1 review written)

Found Eon very helpful with regards to getting information regarding my solar panel install, also confirming everything that was told to me bybtge company that carried out my install. Iqbal Mohammed… Read Full Review

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★☆☆☆☆

“no chance unfair”

Written on: 08/04/2014 by Koch436 (1 review written)

IM only 23 and a single parent in.using eon pre paid and for anytime ive went to top up there taking half my money and leaving me with a few quid in my electric my gas is fine my electric is now in now sitting in the dark right now with no money the shops have shut and i have a baby to look after she's scared of the dark and i cant do nothing because eon have made me use o much money that i cant do anything i need help herer… Read Full Review

Fishontwowheels's Comment

Written on: 08/04/2014

I understand they only do that if you owe them money?

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★☆☆☆☆

“Bill doubled in a month switching prepaid to dd”

Written on: 29/03/2014 by 491Abernathy (1 review written)

Bill doubled from pay as you go to direct debit Stay away from eon my gas has gone from 80 pounds a month in the coldest month on pre paid meter to 160 pounds a month within the first month of changing over to direct debit. This month they are quoting for is February where it's been the mild temps for 10 days reaching 17-20 degrees! They are now forcing me to pay this bill cos their meter is 'correct! Rip offs!… Read Full Review

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★☆☆☆☆

“lieing scrum”

Written on: 17/01/2014 by dawn53 (1 review written)

went to change over from british gas was told they would take my per payment metres out next letter in post two keys for me to use as not removing my metres not passed a credit check didn't say anything about it on phone now sat here with no heating cos not let british gas no that i was not stopping with them and not one of my gas cards r working for me to top up with had to put 1 star on cos wouldn't go though without it… Read Full Review

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★☆☆☆☆

“I would not even give them one star!”

Written on: 14/01/2014

EON are ridiculous! I have only been with them for a over a year and they have messed me around more then ever! They do not have a clue themselves who is actually living at the property or what name the account should be on, yet somehow that is my fault? The customer service advisers are rude and do not help at all! They are by far the worst supplier I have come across in my life… Read Full Review

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★☆☆☆☆

“Utterly Incompetent”

Written on: 03/01/2014 by RTibenham (2 reviews written)

I was with E-On for about 6 years. To be fair they performed reasonably initially, but over the last two years the quality of service has dropped significantly. They seemed to lose the ability to send me a bill by either post or e-mail, and preferred just sending my final demands through the post. They then removed the ability to talk to a real person, even if you are prepared to wait half an hour in a queue. Instead, they set up a system so they would call you back at their convenience. Having… Read Full Review

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★☆☆☆☆

“SCUMMY COMPANY RUN BY TOTAL IDIOTS JOINED WITH THEM IN...”

Written on: 27/12/2013

SCUMMY COMPANY RUN BY TOTAL IDIOTS JOINED WITH THEM IN OCTOBER 2013 from B/GAS AND THE NIGHTMARE JOURNEY STARTED TRIED TO PUT ME ON A DIRECT DEBIT TARRIF when i told them i was a paying customer on demand i was then told i would be on another tarrif then got the estimated bill...and the the demand from there call demand centre via my mobile and the bill hasnt been finalized told the girl NEVER TO contact me on my mobile all the usual ballocks that you would be taken to court bla bla… Read Full Review

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★☆☆☆☆

“RIDICULOUS PRICING”

Written on: 14/12/2013

You might as well declare yourself bankrupt if you decide to use eon as your energy provider. They overestimate most of their bills, I have been in debt with them from the start, now currently owing £181 after 2 years of trying to pay it off. JOIN AT YOUR OWN PERIL… Read Full Review

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★★★☆☆

“Tried to complain??”

Written on: 12/12/2013

I tried to create an account but the site would not accept my email address no matter how I tried it autofill, small or capital. So I tried the auto help but it did not recognise "email" the next step contact us and guess what I could not contact them because it did not accept my email. My next step was the phone to dedicated complaints dept. but today they were not the complaints but enquiries. Sorry to say but the poor girl took the full force for the shortcomings of Eon Why is it never… Read Full Review

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★☆☆☆☆

“They Just Don't Care”

Written on: 09/12/2013 by Jaychez (8 reviews written)

Had my meters read at end of November, all up to date with payments got electronic bill compared usage to last year and over all usage is on the way down year on year. In fact it was the lowest November Bill ive had in a couple of years. Then a couple of days later I get a letter stating that EON's super computer had decided I was going to use much more gas and electricity between December and April and in order to cover this I would automatically have my direct debit increased by over £100… Read Full Review

Clare479's Response to Jaychez's Review

Written on: 30/12/2013

Due to Ofgem regulations, energy companies are not allowed to give discounts for your preferred payment method. So eon are reducing your standing charge by £35 per fuel if you pay by direct debit. For a standard user this would equate to £70 per year for a dual fuel customer (by the way, it is ofgem who decided what standard users would use - not the energy companies) therefore low users will benefit more from these regulations and higher users will suffer. Why blame eon, check the rest of the big six, they are just the same. Maybe they are worse. And your direct debit amount has probably gone up because you've not got enough credit in you energy account to cover winter. A direct debit increase now would protect you from a massive bill in April when your account will be reviewed.
By the way, I get my gas and electricity from Eon, I know they aren't the cheapest but when I have a problem or a query (like yours!) I ring them and they explain everything so clearly with such patience and good manners.
Hope this helps,
Clare

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Jaychez's reply to Clare479's Comment

Written on: 31/12/2013

Hi,

Thank you for your response to my post, in response to your closing statement, unfortunately no! , Your post does not really help me.

The reason for this is I am somewhat suspicious of your response, can I ask do you work for EON?, I only ask as it seems very strange that you seem to be so knowledgeable on the subject of Ofgem and are also using terms like the BIG SIX. Generally such terms are used by journalists and industry members. It is also not uncommon for representatives and employees of the BIG SIX to pass focus back to the regulator as part of the blame game.

Maybe I am wrong; I suppose it is quite possible that you are indeed a very satisfied EON customer who feels compelled to defend Eons reputation in the industry, even though as you sate yourself “they aren't the cheapest “.

So let’s now address your points one by one so that they can be neutrally considered by review centre readers:-

Firstly you say that “Due to Ofgem regulations, energy companies are not allowed to give discounts for your preferred payment method”. I have no reason to disbelieve your statement as you do seem very INDUSTRY savvy, however referring to EONs letter sent to me on the 6th of December entitled we’re putting your prices up.

Under the subheading An Important Change TO Your Direct Debit Discount it states the following; you currently receive a 6% discount for paying a fixed amount each month by direct debit. From the 18th of January 2014, instead of a 6% discount, your standing charge will be £70 a year cheaper than for paying by other methods.

Nowhere in this letter does it state that this is not an EON based decision and is related to ofgem regulations, also if ofgem are trying to discourage discounts for certain payment methods, in my opinion a reduction in the standing charge for paying by direct debit as opposed to other payment methods is still a discount!
Next you say “your direct debit amount has probably gone up because you've not got enough credit in you energy account to cover winter”.

At the very beginning of my initial review post I said “Had my meters read at end of November, all up to date with payments, got electronic bill compared usage to last year and over all usage is on the way down year on year. In fact it was the lowest November Bill I’ve had in a couple of years.”

I’m not sure what part of this statement leads you to believe that I did I was not in a better situation with my EON account than ever before.

The point I Was trying to make is that Eons own trends tracking identified my usage as reducing, yet their super computer of which there is no real transparency for consumers on what formulas it uses to project future bills, still decided my payment was to increase to almost double what I had been currently paying.

Finally you said “when I have a problem or a query (like yours!) I ring them and they explain everything so clearly with such patience and good manners.”

I have been a customer of Eon for 10 Years and have had similar problems to the one I posted about in the last few years, albeit I have never before been faced with such an extreme increase in direct debit payment required compared to my usage being lower than ever before.

When calling Eon I have to say some times they have been understanding and polite, on other occasions they have not and at the end of the day the end result is always a reference to the EON computer saying NO!.

So I had no choice as to increase the direct debit, however in each of these situations, surprise surprise at the annual review the computer had been wrong and I would have been able to make the payments I had been making all the long.

In Summary I do thank you for taking the time to add your opinion and thoughts to my post, since my original post I have set up a switch to the COOP who run on a membership basis and who have fixed my charges until 2015 at a rate of 10% lower than Eons pre January 14th increased charges. So I am once again happy.

It is sad that after over 10 years I have had to leave EON and I hope they continue to check sites like the review center so that they can see why they only have a 10% recommendation threshold, I think this demonstrates the problem is not with me or people like me and that instead looking to defend themselves against blame and trying divert that blame eon should look closer to home as no doubt should other members of the big six, as at the end of the day the BIG in the big six is quite clearly the issue.

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★☆☆☆☆

“E.on - disgraceful treatment! We're changing our...”

Written on: 03/12/2013 by Gail0 (1 review written)

We can't believe the way we've been treated by this company. We bought the house we're now in back in May 2013. The previous owner rented the property out, and his tenants from last year appear to owe a lot of money - we get constant mail for them, which I send back unopened and marked not here. They owe money to E.on, who have employed a debt collection agency to find them and retrieve it. A few weeks ago we had a letter from the debt collectors, addressed to the legal owner of the… Read Full Review

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