Not one of them can speak proper english so every query was a problem, they tell you one thing and do another, they ask you for extra money and pretend you owe more they are liars

Don't bother booking with this company, they are lying conn artists using aggressive methods to force you to pay. My partner and I called up about a holiday to the Canaries advertised for £131 each. They hiked it up to £598 and when we said we didn't want to book they said they would take £100 for a cancellation fee- £100 to cancel a holiday we hadn't even booked! After hanging up on them they hounded us, calling my mobile phone immediately and continuing repeatedly until I blocked the number. They then called my landline. My partner has had to cancel his debit card in case they persist with removing the £100. Steer clear!!

PLEASE BOOK ELSE WHERE!!! Booked via ICELOLLY.COM THE INITIAL PACKAGE HOLIDAY WAS ONLY £193 FOR A 3 DAY STAY IN Ibiza Ok I change the one flight and that took me upto £271 with all the charges ok fine, paid £200 deposit after the total agreed price was £542 for two of us, only to be sent an invoice for £690, called several times for them to come up with the lame excuse of it was for the change of flight, which only cost an extra £4 if I booked myself. Please beware of theses C0N artist, you will not get a refund and once I paid the deposit that was it now I'm left with an extra cost of £148 for NOTHING. Really spoilt things before I even leave. PLEASE BOOK ELSEWHERE I HAVE ALWAYS BOOK VIA ICELOLLY WITH NO WORRIES BUT PLEASE ADVOID THIS FIRM 

What can I say, appalling. I looked for a holiday through Ice Lolly and it brought up SunSave. It had a price for the flights and hotel etc. I went through the process of booking, which included the passenger names and Date of birth. It then asked for your payment card details. After I input the details I fount it strange as it said you could add your extras later, such as luggage. So at that point I called the office to query when I could put in my luggage etc. She then told me that the original price had gone from £802 to £950. I said it was impossible because I had the order in front of me with the £802 price. So I said I would confirm the order online. Which I did and it went through. I got a Order Confirmation through on my email, which did not have a reference, but said that someone would contact me within 24 hrs. No one called so I chased the next day, to be told the price was £140 more. When I questioned this and said that that was the price which I put the order through on. I was told by a Tracey that their Terms and conditions said that prices fluctuate..... What by £140... What an appalling company, why would they take your card details, although they never took any cash. It is a ploy to make you think you have booked and then they put the price up. So all in all their prices are dropped low to get you in and then they hike them up. Must be a law against this... By the way I checked the individual flight and hotel prices and they had not moved in price. KEEP AWAY FORM THIS COMPANY...

Over the last month I have attempted to book a Holiday with Sun save. On both occassions the Holiday was to the same resort, 2 different dates. The website on the first occasssion stated a really attractive price. When I eventualy got in touch with the company the price increased by over 500 pounds which was nearly a 40% increase on originasl price quoted. Needless to say I didnt book. 1 Month later the same holiday was still being advertised (i understand that timely updates to websites is difficult but 1 month?????) Anyway i attempted to book the same Holiday and yes yet again the prices increased considerably when I contacted sunsave. This company obviously has a strategy to hook customers with a cheap advert then try sell an increased priced holiday. They state they cant keep the website uypdated with live prices but cmon.... 1 month and they still advertise the same resort with false prices. In my opinion dont waste your time on the net with this company to then be told sorry its £500 more expensive because we cant keep our website upto date.

Avoid Sunsave go elsewhere!! Booked my holiday in January 2014 for and Easter break to Lanzarote in the April 2014 booking all went smoothly took my £5000 no problem. In early March I emailed hotel to ask for my 2 rooms to be together to be told they only had 1 room booked I called Sunsave immediately to be told after 3 calls to them a holiday company had gone in to administration but don't worry they will secure it with another supplier to cut a very long story short I was told 7 days before I was going they had done just that great I thought until 2 days before I finally got a call to say sorry no rooms I had a choice of 1 hotel at the end of the runway !!!! Didn't want the hotel at all but was told that was my only option I have been complaining ever since to be told they did everything they could absolute rubbish this is the type of company once they have your money that's it customer service terrible they really don't care about how it stressed my out DO NOT BOOK WITH THEM I rarely do reviews but on this occasion I felt I had to I don't want anyone to be treated the way I was !!!!!

Booked my holiday through Sunsave in January for a family holiday to Lanzarote in April (Easter HOlidays) Beginning of March I emailed hotel direct to ask if we could have the 2 rooms together to be told only 1 room had been booked. I contacted Sunsave and was told they had not sent other names over (their supplier hadn't) I emailed hotel again and was told No they would of had the names, I then call Sunsave again to be then told the supplier they had booked the other room with had gone into administration and they would secure another room with another supplier and don't worry. The next 2 weeks I was constantly on the phone to them chasing as I knew Easter would be very busy and they would struggle. I was then told about 2 weeks before I was departing they had secured another room and they would send me another hotel voucher. The phone calls started again chasing them. I finally got a phone call 2 days before I was to depart to be told they didn't have another room at all and they could book me into another hotel. I asked if I had a choice of hotels and was told no this was the only hotel on offer. I had a quick look at the hotel, but the sunsave Rep. said she would hold on as she needed to know now. I didn't like the look of the hotel reviews were not good and it was right at the end of a runway but I was given no choice I had to take it. I complained straight away and the emails have been going back and forth but Sunsave not interested they have said they done their best. I warn anyone do NOT book with this company they really don't care as long as they have your money. I paid £5000 for the holiday and it was a holiday I didn't want but that's tough as far as they are concerned.

Totally disappointed after thinking I found my perfect holiday for my family to then be told the hotel is not available at that price and would be 1000 pound more !!!! Then tried and offered an alternative that was 600 over my budget then the staff member was arrogant saying how much did you want to pay ???? Eh the price I was quoted online ??? Stay away complete let down promised a callback within 24 hours I had to call them to be told to busy we'll look into your booking and call you back 5 hours later they called with above news go with a decent company who offer good service and advice total inflation of prices and service sucks

Total charlatans. Just been completely shafted by them - really upset. AVOID!!!

BOOKED A HOLIDAY ON FRIDAY FOR WHAT I THOUGHT WAS 8 NIGHTS DUE TO RECEIVE EMAIL CONFIRMATION ON SATURDAY DID NOT RECEIVE UNTIL MONDAY DATES WRONG 7 DAYS NOT 8 SUNSAVE WANT TO CHARGE £160 TO CHANGE FLIGHT CONTACTED RYANAIR MYSELF THEY SEND AN EMAIL STRAIGHT AWAY TO COMPANY AFTER BOOKING I DID NOT RECEIVE UNTIL 3 DAYS LATER RYANAIR STATED I COULD HAVE CHANGED MY FLIGHT WITHIN 24 HOURS IF SUNSAVE HAD SENT ME THE IMFORMATION I WAS PROMISED NOW THEY COULDNT CARE LESS I AM NOW PAYING OVER THE ODDS FOR 7 NIGHTS AS OPPOSED TO 8 THIS IS THE WORST TRAVEL COMPANY FOR AFTER SALES THEY HAVE YOUR MONEY AND THEY DONT CARE ALSO I NEVER AGREED TO THEIR TERMS AND CONDITIONS BUT THEY SAY IT DOESNT MATTER. I URGE ANYONE TO STAY CLEAR OF THIS COMPANY I HAVE DEFINITELY BEEN RIPPED OFF.WORRIED NOW ARTER READING THE OTHER REVIEWS THAT THEY MAY SABOTAGE MY HOLIDAY PROBABLY HAVE THE WORSE ROOM IN THE HOTEL I HAVE 2 YOUNG CHILDREN, WOULD THEY BE THAT AWFUL? FROM MY EXPERIENCE SO FAR YES THEY WOULD

We booked our holiday through Sunsave 4 weeks ago for a holiday in Can Pastilla (Spain)for the 10th April 2014 only to receive a call 7 days before we go to say that our hotel was not available and that it was not going to be open. It only got worse from here on in. We were told that they would offer us an alternative in the same chain which was in a different resort down the road, After checking to see where this new hotel was, I was shocked to find it was in a resort where the nightlife is wild and noisy, I declined their offer and told them we booked the original resort for a reason as it was quiet for families. They said they would see what they could do and get back to us that day. 24 hours later still no call so I called them. They then advised me that they were unable to help and that it was their supplier that had created the error. I explained that they should not advertise them on their website then, and was told your right it was unacceptable. Even after this admission the advisor could not help. I asked for a manager and was told that there were no managers available until tomorrow. Again 24 hours later I called back and was told no manager was their to deal with my complaint. I called them back yet again and asked for a full refund knowing that we had no chance of finding another holiday in such short time. I am still no further with this 3 days later and with 5 days until we have to check in for our flights online. AWFUL STAY WELL CLEAR OF SUNSAVE!!!!!!

do not trust this site thay quote you one price on line then when you phone them thay put it up by £100 more when i complained thay offerd me a £50 discount but the added £47 on the final total plz dont use this site you will only get riped off

Do not believe a word this company tells you. Although very charming on the phone, beware the all is not as seems. We are a middle aged couple and booked a late deal for quiet week, and choose a hotel with reviews to suit. Only hours before we were leaving, we were informed that we will now be staying at an 18-30 type hotel, and no matter how much we protested, or asked to search for alternatives, the answer was always the same. "Like it or don't go and lose your money" Ice Lolly should be ashamed for allowing theses disgraceful people to operate on their system, or perhaps their happy for them to operate in this way.

I have been monitoring the price of a hotel on the Sunsave website over a number of weeks. The prices could change up to twice a day and I assumed this was because of updating live prices as this is the reason given for price discrepancies in their question section on the website. I decided to book the hotel today and the difference between their website and actual price was £154 each! This was almost 50% more than the website price for each person. I would not recommend anyone to use this site as the prices are totally misleading and give a false representation of the real cost of the holidays.

Do not book with this company, prices are not correct you think your getting a good deal and then they pone to confirm booking and prices double. Couldn't get money back, I don't know how companies like this are being allowed to sell this way. Please please book somewhere else, this company is a complete joke!!

after paying sunsaver for holiday we booked with them they blamed triton for not having the hotel we booked if you want the holiday you book dont use this company we arrived at hotel then spent next 3 hours going round hotels till found 1 that was decent anoth to stop in and we arte not to fussy john

The most unprofessional travel company on the face of this Earth. They told us it will take 24 hours to confirm our holiday and it took 3 days. They said we can view our transaction online but the log in details they gave us were invalid. Their illiterate staff made mistakes with the dates on the documents, confusing both us and the transfer company leaving us in a foreign country, paying extra for travel. Okay, they are human, they made a few mistakes.. So we ring them to complain and the manager abruptly responds to us with 'whatever'. I advice you NOT TO ever book with SunSave- They are terrible.