Sunsave Reviews - www.sunsave.com

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★★☆☆☆
1.9 / 5
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Summary

Sunsave is an online travel agent.
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Latest Reviews

★☆☆☆☆

“Over the last month I have attempted to book a Holiday...”

Written on: 13/08/2014 by Bateman1988 (1 review written)

Over the last month I have attempted to book a Holiday with Sun save. On both occassions the Holiday was to the same resort, 2 different dates. The website on the first occasssion stated a really attractive price. When I eventualy got in touch with the company the price increased by over 500 pounds which was nearly a 40% increase on originasl price quoted. Needless to say I didnt book. 1 Month later the same holiday was still being advertised (i understand that timely updates to websites is… Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 12/08/2014 by Ameliah496 (1 review written)

Avoid Sunsave go elsewhere!! Booked my holiday in January 2014 for and Easter break to Lanzarote in the April 2014 booking all went smoothly took my £5000 no problem. In early March I emailed hotel to ask for my 2 rooms to be together to be told they only had 1 room booked I called Sunsave immediately to be told after 3 calls to them a holiday company had gone in to administration but don't worry they will secure it with another supplier to cut a very long story short I was told 7 days… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 11/08/2014 by Donnasheil1 (1 review written)

Booked my holiday through Sunsave in January for a family holiday to Lanzarote in April (Easter HOlidays) Beginning of March I emailed hotel direct to ask if we could have the 2 rooms together to be told only 1 room had been booked. I contacted Sunsave and was told they had not sent other names over (their supplier hadn't) I emailed hotel again and was told No they would of had the names, I then call Sunsave again to be then told the supplier they had booked the other room with had gone into… Read Full Review

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★★★★★

“Absolutely Brilliant”

Written on: 29/07/2014 by Shar67Stokes (1 review written)

Just got back after a week in Benidorm with a friend, staying at the Rosamar hotel-hotel, flights, baggage, and transfers all organised by Sun Saver and cannot fault them. Yes we looked on ice lolly first for a cheap holiday and the Sun Saver price did originally quote £379- but after speaking on the phone the price was actually £440-however we had a good early flight going and a afternoon flight coming back all the other operators were quoting similar prices for night flights on ice… Read Full Review

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★☆☆☆☆

“Disgusted ”

Written on: 21/07/2014

Totally disappointed after thinking I found my perfect holiday for my family to then be told the hotel is not available at that price and would be 1000 pound more !!!! Then tried and offered an alternative that was 600 over my budget then the staff member was arrogant saying how much did you want to pay ???? Eh the price I was quoted online ??? Stay away complete let down promised a callback within 24 hours I had to call them to be told to busy we'll look into your booking and call you back 5… Read Full Review

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★☆☆☆☆

“AVOID!!! ”

Written on: 15/07/2014 by hellohelloholidays (1 review written)

Total charlatans. Just been completely shafted by them - really upset. AVOID!!!… Read Full Review

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Carter555's Response to hellohelloholidays's Review

Written on: 16/07/2014

Me too I have been completely shafted also really upset too and Abta think it's ok
I feel really angry

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★★★☆☆

“Sent to another hotel that we did not book”

Written on: 12/06/2014 by Carsenp410 (1 review written)

Thought I would try sun save never again be warned booked a week in Gran canaria in March arrived at hotel that we booked to be told that we would not be staying there staff rude told to get a taxi at my expense to other hotel complained when we got back sent e mail they replied got to wait 56 days no reply so sent another e mail no reply now in the hands of the ombudsman might have better luck getting a reply… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THIS COMPANY”

Written on: 12/05/2014 by Alessandraj1981 (1 review written)

BOOKED A HOLIDAY ON FRIDAY FOR WHAT I THOUGHT WAS 8 NIGHTS DUE TO RECEIVE EMAIL CONFIRMATION ON SATURDAY DID NOT RECEIVE UNTIL MONDAY DATES WRONG 7 DAYS NOT 8 SUNSAVE WANT TO CHARGE £160 TO CHANGE FLIGHT CONTACTED RYANAIR MYSELF THEY SEND AN EMAIL STRAIGHT AWAY TO COMPANY AFTER BOOKING I DID NOT RECEIVE UNTIL 3 DAYS LATER RYANAIR STATED I COULD HAVE CHANGED MY FLIGHT WITHIN 24 HOURS IF SUNSAVE HAD SENT ME THE IMFORMATION I WAS PROMISED NOW THEY COULDNT CARE LESS I AM NOW PAYING OVER THE ODDS… Read Full Review

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★☆☆☆☆

“RIPPED OFF STAY CLEAR OF SUNSAVE!!!!”

Written on: 03/04/2014 by shane26 (1 review written)

We booked our holiday through Sunsave 4 weeks ago for a holiday in Can Pastilla (Spain)for the 10th April 2014 only to receive a call 7 days before we go to say that our hotel was not available and that it was not going to be open. It only got worse from here on in. We were told that they would offer us an alternative in the same chain which was in a different resort down the road, After checking to see where this new hotel was, I was shocked to find it was in a resort where the nightlife is… Read Full Review

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★☆☆☆☆

“DO NOT USE SUNSAVE. They use a classic bait and...”

Written on: 27/02/2014 by Danny321 (1 review written)

DO NOT USE SUNSAVE. They use a classic bait and switch. The price is not the one you will pay. I am currently fighting them for a refund. They increaced the price by over 50%, to make matters worse, they didnt even tell me, the cardholder, the final price. Nasty company that are very spiteful and unremorsfull. Its like they are laughing at you. Please dont make the same mistake we did. You will always pay a huge extra sum of money for things like baggage, alternative rooms, transfers etc… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 13/11/2013

do not trust this site thay quote you one price on line then when you phone them thay put it up by £100 more when i complained thay offerd me a £50 discount but the added £47 on the final total plz dont use this site you will only get riped off… Read Full Review

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★★★☆☆

“And with a puff of smoke my hotel dissapeared”

Written on: 28/09/2013

I booked with Sunsave on 25/8/2013 for a 2014 holiday. The price was good even after the inevitable hike when I was phoned to confirm the booking and given the live price. To my surprise I was emailed on a further 3 occassions to ring up and confirm I was happy with what I had booked and that the names etc were ok, good aftersales service I thought. Then out of the blue today, I get another email to please call sunsave. I was then informed that I was being offered another hotel because of a… Read Full Review

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Shane26's Comment

Written on: 03/04/2014

This has just happened to us. We booked with Sunsave and our hotel was hotel Whales balmes in can pastille (Spain) received a call 7 days before we go to say that hotel will not be open and they will re locate us to a hotel further down the road in a different resort (Near Lively nightlife, night clubs etc) which is not suitable for us as we have a 3 year old daughter. Disgusting customer service and lies all through the so called booking. STAY CLEAR UNLESS YOU WANT DISAPPOINTMENT!!!!!

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★★★★☆

“good but1 problem”

Written on: 15/09/2013 by ktlt28 (1 review written)

hi we booked with sunsave in 2010 and had a great holiday then in 2011 we booked with them again as we got to the airport in grand canaria we did not have the transfer that we were supposed to have there was no one the waiting for us ,taxis wanted in the region of $70 euros which we was not willing to pay as we had already paid for them but luckily a kind man came over to us and said im going to puerto rico but after ive dropped everyone else off first we was on his shuttle bus for approx 2… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 21/08/2013

Do not believe a word this company tells you. Although very charming on the phone, beware the all is not as seems. We are a middle aged couple and booked a late deal for quiet week, and choose a hotel with reviews to suit. Only hours before we were leaving, we were informed that we will now be staying at an 18-30 type hotel, and no matter how much we protested, or asked to search for alternatives, the answer was always the same. "Like it or don't go and lose your money" Ice Lolly should be… Read Full Review

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★☆☆☆☆

“PRICE LIES”

Written on: 18/08/2013

I have been monitoring the price of a hotel on the Sunsave website over a number of weeks. The prices could change up to twice a day and I assumed this was because of updating live prices as this is the reason given for price discrepancies in their question section on the website. I decided to book the hotel today and the difference between their website and actual price was £154 each! This was almost 50% more than the website price for each person. I would not recommend anyone to use this… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 14/08/2013

Do not book with this company, prices are not correct you think your getting a good deal and then they pone to confirm booking and prices double. Couldn't get money back, I don't know how companies like this are being allowed to sell this way. Please please book somewhere else, this company is a complete joke!! … Read Full Review

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★☆☆☆☆

“not got what paid for”

Written on: 25/07/2013

after paying sunsaver for holiday we booked with them they blamed triton for not having the hotel we booked if you want the holiday you book dont use this company we arrived at hotel then spent next 3 hours going round hotels till found 1 that was decent anoth to stop in and we arte not to fussy john… Read Full Review

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★☆☆☆☆

“Disreputable, dishonest and immoral”

Written on: 18/07/2013 by maldives (6 reviews written)

Like everyone else responded to their published prices and started booking online. At the point where I was starting to provide my personal information I felt very uneasy. From clicking from one page to the next the price had jumped up and there is very small print that there might be added costs. Rather than assume I phoned them. I was very polite and explained the discrepancy in the published prices. After I confirmed the details of the required holiday the price accelerated upwards to the… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH SUNSAVE”

Written on: 12/07/2013

The most unprofessional travel company on the face of this Earth. They told us it will take 24 hours to confirm our holiday and it took 3 days. They said we can view our transaction online but the log in details they gave us were invalid. Their illiterate staff made mistakes with the dates on the documents, confusing both us and the transfer company leaving us in a foreign country, paying extra for travel. Okay, they are human, they made a few mistakes.. So we ring them to complain and the… Read Full Review

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★☆☆☆☆

“contact trading standards”

Written on: 12/07/2013

all of the above not in abta or atol adding money on top next day sent us to hotel from hell then told us if we wanted to fly home we would have to arrange flights ourselves which we did my husband needs his wheelchair in room told them at least a dozen times now after 2wks of sorry + we need this receipt that receipt they have told me it is my fault for booking the hotel the wheelchair wouldnt even fit in the room when they rang me next day to add more money to cost of holiday when i was going… Read Full Review

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