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| Value for Money | 6/10  |
|---|---|
| Overall rating | 6.3/10 |
Full review by
Poppymandy
on 31st May 2008
User Rating : 1
Respect :
0
Good Points: It was a car, and it went. Delivered to our appt, and returned to airport. Seemed a good price at first. They answered the phone when we rang them, and not all the problems were their fault
Bad Points: Ancient Car - air con not working, front grille missing, cigarette ash in back seat, delivered on wrong day, handbook in Greek, poor instructions about airport drop off,
General comments: It seemed a great deal at first, though the car was most definitely now new, and with no front grille, it wasn't a looker either - rusty scratches on the front, dents all round it etc etc.
We discovered the air conditioning didn't work - and although they were fine about it when we rang up and told them, as we were by then using the car to travel round in, exchange wasn't an option. I really do not believe they didn't know it wasn't working - their rep had to drive it 40 km to drop it off for us. He also left fag ash in the back footwell. The manual in the glove compartment was in Greek - so we had to ring up to find out how to open the boot. It was initially delivered a day early - as a result of poor communication between the holiday rep who booked it and Elite. Because the guy then had to come back the next day to drop the car off again, I wondered if this was why we got such a dog of a car.
The instructions we were given about airport return were simply wrong - fortunately, we had loads of time and were able to find the return point ourselves.
They have a clause in their contract that if there is any 'cost' arising from your lease of the car (ie theft, vandalism, damage etc) by paying by credit card you are authorising them to debit from your card any amount which arises as a result. I didn't see it until after we'd paid - and had I done so, I would have paid by cash & got a receipt - their contract seems to me to be the equivalent of you giving them an open cheque.
I couldn't recommend them and would never use them again myself
Poppymandy's review and ratings | 376 words
Review by
uninc
on 6th Apr 2008
User Rating : 9
Respect :
0
The Elite Car Hire Crete agency in Crete made transportation on the island easy for me and my friends. The staff of the agency were very helpful and provided useful information and suggestions. I hired an off road vehicle and was completely satisfied with it. Elite car hire Crete just made my stay on the island better with their services.
uninc's full review | 77 words
Review by
uninc
on 22nd Mar 2008
User Rating : 9
Respect :
0
The services of Elite hire car rental in Crete, Greece were beyond imagination. The staff of this car agency helped us with whatever we needed in Crete: maps, information, locations, suggestions, routes we should take, places and archaeological sites we ought to visit, beaches we should see and more. If you are planning on visiting Greece's most beautiful island you should definitely profit from the serviced provided by Elite rent-a-car.Website: http://www.hire-car-rental-crete.com
uninc's full review | 95 words
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