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Written on: 01/07/2014 by fc2014 (1 review written)
we were a customer of creditsafe, and deciced to give them another chance after a 12 month break... we found someone was posting incorrect information about our company, after 7 emails ( as you cannot speak to anyone direct) to them trying to resolve they still failed to resolve the issue - claiming " we have fully investigated and are satisfied all is correct" the information being provided is not policed correctly and gives potentually incorrect commerically damagaing information for all… Read Full Review
Written on: 15/12/2013
I looked up this firm because I was contacted by Creditsafe to review their product. The only reason I gave them two stars is because the product looked promising, however the unprofessional and obnoxious sales pitch left me leery. They even pulled the old "I can only get my manager to approve this offer today and today only" pitch. C'mon...whoever is behind this marketing approach needs to understand they are selling a product to seasoned professionals and not selling used cars to naive… Read Full Review
Written on: 08/10/2013 by MarcusJames1972 (1 review written)
We have been using Creditsafe alongside another provider for almost 6 months now and over that time Creditsafe has proven to be reliable, up-to-date and easy to use. Needless to say we will no longer be continuing our contract with our other provider and Creditsafe will now be used across the entire business. As a Credit Control manager it is important that I am alerted to changes in our customers credit profile that may affect their rating or limit as soon as possible. Their email monitoring… Read Full Review
Written on: 26/03/2013 by Simhar (1 review written)
We have used Creditsafe for many years, we have always been treated as their number one client and nothing has been to much trouble. If we have had a problem,they have just been a call away and have resovled any problems (not really problems just us needing a bit more training) quickly and efficiently. Their reports are as good as anyone elses and are at competitive rates, especially the fixed rate, you only pay once. I am constantly amazed how other credit agencies do not offer unlimited… Read Full Review
Written on: 10/07/2012
Astounded at the poor reviews - we have been with Creditsafe for over four years and they have always been brilliant. The reports are always improving and the monitoring is a great product for us to keep a watch on our selected and new clients. Our Key Account manager is very helpful and although she does call me to recommend products and services I never fell like I am being hounded. The price is competitive and I am very happy with the service - great value for money… Read Full Review
Written on: 05/12/2011
Just been approached on the phone by credit safe UK just minutes after signing up to another site. Very pushy bloke on the phone, who decided the sound of his own voice was better than listening to what I, A POTENTIAL CUSTOMER, might have to say. Argued with me on the phone about how we were targetting customers, then when told him we weren't interested - hung up! Cheeky sod and totally rubbish at his job. DO NOT GO WITH THIS COMPANY - THEY WILL NOT TREAT YOU WELL!… Read Full Review
Written on: 28/06/2011
I previoulsy used risk disk and switched to credit safe two years ago. The reason for my change in provider - I was promised an in depth report by risk disk and excellent value for money. I was yet to find that on every report the event history tab had no information and the ccj's only went back as far as 2 years. As a business man that has been successful for 18 years i must admit that credit repots are not a 'need' in my area of profession, however, since changing to creditsafe my cash… Read Full Review
Written on: 23/06/2011
There are a large number of websites offering the service which Creditsafe provides and I have used a number of them but I feel Creditsafe provides a great level of customer service. You get your own account manager (Mine is Michelle Regan-Hughes who is friendly and helpful). Whether I contact her via email or phone she is always quick to assist with my questions and queries and in a world where good Customer Service is deteriorating this is important for me. It helps to know I have someone… Read Full Review
Written on: 11/03/2011
Bad service, bad pestering techniques, and even worse still, they have their staff leaving obvious 5 star reviews on here, who (it's plain to see) have awful grammar skills.
They are a little excitable, and throw a six every sentence. So it's hard to follow: "You can have unlimited company searches and 200 free individual services a year all for only £125" turns out under cross-examination to mean £125 a month!
This has since dropped inexplicably to £800 per year, but some of the Googled… Read Full Review
Written on: 24/02/2011
i have read many of the reviews and i find a lot of them absurd. this company have 30,000 customers supply the likes of sage, tesco, all major blue chips. if you have looked around you will know for a fact their information and products go a lot more in depth than the likes of d & b and experian who between them have 170 years tradig history. i have been with creditsafe for 6 years and have no problems i am more than happy with the data, i have gone from 10-15k bad debt anually, for… Read Full Review
Written on: 04/01/2011
Very interesting reading this. We are due to renew this month with them, or find an alternative provider. Most unimpressed with their pressure tactics, the sign now at lower price and so on. Originally they tried for 20% increase on previous price but very quickly dropped it again when challenged. Then they send through the renewal terms at a higher price than quoted. "Typing error" apparently - although the cynical side of me says maybe not.
I also have a very healthy disrespect for… Read Full Review
Written on: 29/12/2010
This organisation is borderline criminal in my opinion. They must be held to account for the bullying tactics they employ to try and force people into renewing their substandard services.
It would be nice to see BBC watchdog or another consumer rights group investigate them.
The handful of positive reviews I have read seem fairly suspicious to me - the writing style looks like the work of outsourced overseas labour - I have worked with lots of people online so I feel qualified to make this… Read Full Review
Written on: 09/11/2010
Any company that starts a price at £1500 and comes down to £300 on the same call should make the customers who paid the higher price aware that another is getting the same product for a much lower cost
I liked the comedy value
I disliked the pressure and many articles I've read about them online… Read Full Review
Written on: 08/10/2010
We've used Creditsafe for a few years now, we recently discovered that a company they were reporting as having a credit rating of 77, had a rating of 5 at Experian, we went with Experian's rating. We've also used Creditsafe to chase bad debts with poor results but high fees. I'd say they are all talk and no action. I agree with other reviewers, their response times to queries is appalling. Use a better known, more expensive provider… Read Full Review
Written on: 29/09/2010
I honestly can't see how anyone can say Creditsafe have excellent customer service - I have called on umpteen occassions with queries on their scores and limits only to be met with vague answers and brush-offs. I don't know how many 'Somebody will ring you back' conversations I've had - needless to say nobody called back.
I changed provider last year. Cheap does not always mean good… Read Full Review
Written on: 01/07/2010
DO NOT USE, NO MATTER HOW MUCH THEY DROP THE PRICE!… Read Full Review
Written on: 08/03/2010
Generally very good but their information regarding web addresses is suspect. They were displaying a web address we were using up to five years ago. We asked for this to be changed and it was, but the next day it was changed back to the original incorrect address. On telephoning them they say that they get information from business directories so we need to check our entries with these. This we have done and the addresses listed by Yell and Thompson are correct. Creditsafe could not tell me… Read Full Review
Written on: 07/10/2008
I used to use D&B for all my information, but I gave creditsafe a go for 12 months 3 years ago and never looked back!
There Customer service is Fantastic, I have a direct line to a account manager which has a sense of humor!
I have recomended Creditsafe to all of my clients, and they all feel the same as me… Read Full Review
Written on: 03/09/2008
Very good information, providing 'generic' financial stats but more importantly 'trader' information, giving you up to date information about how a company is paying it's suppliers. Brilliant staff providing excellent advice and support very efficiently… Read Full Review
Written on: 04/07/2008
Good value for money company and good account managers. Great company to deal with… Read Full Review
As rated by real users
" What a great experience! " Read More
" No problem " Read More
" User friendly company!! " Read More
" Gone way downhill. " Read More
" ABSOLUTE RUBISH " Read More