Credit Safe Reviews - www.creditsafeuk.com

Brecon House, Caerphilly Business Park, Caerphilly, CF83 3GG
★★☆☆☆
2.1 / 5
28% of users recommend this
  • Value For Money

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Latest Reviews

★☆☆☆☆

“Report is flawed”

Written on: 21/07/2014

CS have just provided a credit report on my company, showing zero? We use first report for all our reports and they show a minimum of 40K per month credit and this has been the case for years. CS's data and evaluation doesn't make any sense, I would recommend staying very clear from this company. I was contemplating contacting CS to try to resolve there misrepresentation of my company, however, reading all the reviews here makes me think I'll be wasting my time. I've asked my accounts to look… Read Full Review

Creditsafe's Comment

Written on: 21/07/2014

Hello Guest,

We would like the opportunity to investigate this on your behalf. If you could supply some contact details and your company name we will investigate this and get back in touch with you.

Many thanks

Creditsafe

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★☆☆☆☆

“failure to investigate inaccurate information ”

Written on: 01/07/2014 by fc2014 (1 review written)

we were a customer of creditsafe, and deciced to give them another chance after a 12 month break... we found someone was posting incorrect information about our company, after 7 emails ( as you cannot speak to anyone direct) to them trying to resolve they still failed to resolve the issue - claiming " we have fully investigated and are satisfied all is correct" the information being provided is not policed correctly and gives potentually incorrect commerically damagaing information for all… Read Full Review

Melanieprice's Response to fc2014's Review

Written on: 01/07/2014

Hi,
Creditsafe is the Worlds largest provider of data information so data integrity is extremely important to us, having read your comments it would appear that your grievance is related to payment experiences? The information we and our competitors show as part of payment information is provided by 3rd parties, this information cannot be manipulated and is coversed by Creditsafe’s confidentiality agreement.
Whilst we try and provide as much information as possible to all clients we are unable to manually amend any data or disclose the information source, you can however find more information of this along with our other services on our website.

Kind Regards
Melanie Price
Head Of Client Services - Creditsafe UK

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★☆☆☆☆

“Poor Business Ethics - BEWARE”

Written on: 30/06/2014 by FGTrans (1 review written)

We took out a 12 month subscription with creditsafe, after which we decided to cancel, quite a simple process you would be led to believe. We are apparently tied in for a further 12 months due to 'digitally signing up'. When asked to provide evidence of our digital signature, we were sent an IP address - so was it made clear by Creditsafe that by logging into your account and accepting their terms and conditions you were digitally signing up for a 12 month subscription? No of course not!… Read Full Review

Melanieprice's Response to FGTrans's Review

Written on: 01/07/2014

Hi,

I am sorry to learn of your recent experience with Creditsafe, we are constantly reviewing our service to our customers to ensure that we continue to provide the highest possible service. If you would like to discuss the matter with myself then I would be more than willing to discuss your options with the objective of providing a satisfactory outcome.

Kind Regards

Melanie Price
Head Of Client Services - Creditsafe UK
Melanie Price


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★☆☆☆☆

“Unimpressed”

Written on: 14/05/2014 by Aliyag81 (1 review written)

We received a solicitation phone call (numerous calls in one day) from Credit Safe. After telling them we are currently with another company and happy but thank you for calling we were hung up on. Within seconds we received another call from the same person telling us how 'highly disappointed they are with us' and then hung up on me again. For a company that is trying to drum up business with cold calls this was not the impression you should want to leave. Very unprofessional, as was the… Read Full Review

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★☆☆☆☆

“Are Ratings Accurate ?”

Written on: 09/04/2014 by 426Donnelly (1 review written)

we received a poor rating from them despite other agencies giving us a good rating.So when we queried this a sales person informed us that our rating would improve if we subscribed to their services. Makes you wonder how the ratings are calculated and how accurate they are, or if this is all part of a sales drive. i personally wouldnt touch them… Read Full Review

Creditsafe's Comment

Written on: 09/04/2014

Hi,

Each credit checking service uses a proprietary algorithm to establish creditworthiness. The Creditsafe algorithm uses over 15 different parameters to establish creditworthiness and is used as a predictor of insolvency within the next 12 months. Our rating algorithm is one of the most predictive in the industry and in 2013 we predicted over 70% of insolvencies prior to the event.

I can also assure you we apply the same algorithm to all companies, no matter if they are a customer or not. If a sales adviser mistakenly implied being a customer impacts our algorithm we would like to address the issue further. If you could drop me an email using the link at the top of the page I will immediately investigate the situation and if necessary we will ensure the employee you spoke with receives appropriate retraining.

Kind regards,

Jon Keneally

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★☆☆☆☆

“Total rip off - not worth 1 star”

Written on: 03/04/2014 by JohnSmith2 (1 review written)

Decided to trial this company for twelve months, so, after the contract had expired and as I hadn't used it much I decided to cancel, but, they wouldn't let me as according to their system an Electronic Agreement had been sent to continue for another year. When I questioned this, and asked for proof, they sent me an IP address from a computer 80 miles away from our business premises, so it obviously wasn't us. When I pointed this out, they completely ignored me and sent my account arrears to… Read Full Review

Fgtrans's Response to JohnSmith2's Review

Written on: 30/06/2014

I was very interested to read your review JohnSmith2's, we are just going through exactly the same problem with them - disgusting behaviour from what we believed is a reputable company. Looking forward to our collection agency letter too! How do these companies get away with such behaviour? I guess that's how they have become a corporate, their ethics go out the window!

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★★☆☆☆

“Unprofessional approach ”

Written on: 15/12/2013

I looked up this firm because I was contacted by Creditsafe to review their product. The only reason I gave them two stars is because the product looked promising, however the unprofessional and obnoxious sales pitch left me leery. They even pulled the old "I can only get my manager to approve this offer today and today only" pitch. C'mon...whoever is behind this marketing approach needs to understand they are selling a product to seasoned professionals and not selling used cars to naive… Read Full Review

Creditsafe's Comment

Written on: 17/12/2013

To Reviewer,

We apologise if you felt your engagement with a sales representative of Creditsafe did not meet your expectations. If you send your contact details to Jon Keneally via the link above we will ensure you are removed from our contact database.

We believe we offer a valuable service, offering affordable business intelligence services that help protect firms against the risk of late or defaulted payments, or trading with enterprises that are struggling to remain financially viable. The value of our proposition is reinforced by our status as the ‘most used’ business credit referencing provider in Europe.

We apologise if you felt your experience with the company on this occasion was dissatisfying and you like to discuss your grievance with you directly at your earliest possible convenience.

Kind regards,

Jon

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★☆☆☆☆

“Renewal contract with Creditsafe over 100% increase!!”

Written on: 12/11/2013 by unhappychappy1966 (1 review written)

So my contract renewal after 2 years is up, they now want to increase their fees by over 100%!! Never missed a payment, been a loyal customer! What a joke!… Read Full Review

Creditsafe's Response to unhappychappy1966's Review

Written on: 12/11/2013

Hi,

We aim to provide an excellent customer service to all our customers and if you could send me your company details via the link above I will investigate this immediately on your behalf.

Many thanks

Jon Keneally

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★★★★★

“Invaluable for keeping an eye on our customers”

Written on: 08/10/2013 by MarcusJames1972 (1 review written)

We have been using Creditsafe alongside another provider for almost 6 months now and over that time Creditsafe has proven to be reliable, up-to-date and easy to use. Needless to say we will no longer be continuing our contract with our other provider and Creditsafe will now be used across the entire business. As a Credit Control manager it is important that I am alerted to changes in our customers credit profile that may affect their rating or limit as soon as possible. Their email monitoring… Read Full Review

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★☆☆☆☆

“Pushy sales, data unreliable”

Written on: 04/10/2013

Had pushy salesman on phone for over half an hour today. Will not take no for an answer. Took us through a demonstration of the website. Looked at our company, data is incorrect. Looked up a customer who always pays late, credit safe say they pay in under 30 days!!!! Where do they get their info from, because it is incorrect. Would not rely on it to review potential customers… Read Full Review

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★☆☆☆☆

“Pushy Sales Tatics”

Written on: 28/09/2013

Just had them on the phone as I have just renewed with our current provider. Explained I was not interested that wasnt good enough so I was suddenly transferred to another called their Sales Manager who stated he could do every report I wanted for a total of £100 a month as we currently spend about 1500. He said I should cancel our current provider which didnt do thalf the things they do (strange I am with the biggest in the UK) and go with them. I wasnt interested but he went on and on and… Read Full Review

Creditsafe's Comment

Written on: 18/10/2013

We apologise if you felt inconvenienced by a Creditsafe sales representative. If you send your contact details to me via the Contact via Email link above I will ensure your details are removed from our contact database immediately.

We believe we offer a valuable service, offering affordable business intelligence services that help protect firms against the risk of late or defaulted payments, or trading with enterprises that are struggling to remain financially viable. The value of our proposition is reinforced by our status as the ‘most used’ business credit referencing provider in Europe.

We apologise for any inconvenience caused.

Kind regards,

Jon Keneally

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★☆☆☆☆

“DO NOT USE - Don't even vaguely agree to a deal ”

Written on: 17/09/2013

Completely miss-sold credit searches at twice the price we were paying. I was so busy I was packing up and going out the door of the office, I said send me the information on email and apparently that constitutes an agreement to buy.  DO NOT BUY FROM THESE PEOPLE… Read Full Review

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★☆☆☆☆

“Stay away or be precautious with Credit Safe Nederland !”

Written on: 08/08/2013 by josverstappen725 (1 review written)

Nice people, but they dropped with the price very quickly from 1500euro till 250euro (because it was summer and they all wanted to go to the beach). At the end I said okay, 250euro is a deal. When I got the bill, it was raised to 302.50euro. That was not the deal I said. Now I want to quit, but the accountmanager said, Sir that's impossible? Will keep you informed about the next step… Read Full Review

Creditsafe's Response to josverstappen725's Review

Written on: 16/08/2013

Dear user josverstappen725,

We were sorry to hear you were disappointed with your interactions with Creditsafe Nederland, rest assured this is not a typical customer experience. The differential in the final invoice is a result of the imposition of VAT charges on the price quoted. With VAT levels at 21% this explains the difference between the two figures. We do hope this clarifies the situation, but please do contact me via email (email address is at the top of this post) if you would like to discuss this in more detail.

We make every effort to deliver customer satisfaction and this strategy has resulted in Creditsafe becoming the most used supplier of credit reports in Europe.

kind regards,

Jon Keneally

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★★★★★

“Excellent Service and fantastic staff”

Written on: 26/03/2013 by Simhar (1 review written)

We have used Creditsafe for many years, we have always been treated as their number one client and nothing has been to much trouble. If we have had a problem,they have just been a call away and have resovled any problems (not really problems just us needing a bit more training) quickly and efficiently. Their reports are as good as anyone elses and are at competitive rates, especially the fixed rate, you only pay once. I am constantly amazed how other credit agencies do not offer unlimited… Read Full Review

Davidjone2340's Response to Simhar's Review

Written on: 02/12/2013

This is not correct we have found that although Creditsafe say they have accesses to international information it is limited or non existent. The Standard when they can get a report is typically of poor quality and the speed of service is detrimentally slow to our businesses needs.

We have used many providers over the years and Creditsafe are by fare the worst out there. I would advice anyone to stay clear of them.

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Simhar's reply to Davidjone2340's Comment

Written on: 03/12/2013

I reject your comments, especially as your grammer is terrible! Have you just posted this as a joke!

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★★★★★

“Always been happy with Creditsafe”

Written on: 10/07/2012

Astounded at the poor reviews - we have been with Creditsafe for over four years and they have always been brilliant. The reports are always improving and the monitoring is a great product for us to keep a watch on our selected and new clients. Our Key Account manager is very helpful and although she does call me to recommend products and services I never fell like I am being hounded. The price is competitive and I am very happy with the service - great value for money… Read Full Review

Creditsafe's Comment

Written on: 29/08/2012

We would like to thank you for your kind and loyal support. At Creditsafe we are always developing new products and services so to hear your positive feedback is fantastic!

We're glad you're happy with the service and thank you for your continued custom.

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★☆☆☆☆

“Awful approach, dreadful company- DON'T PURCHASE FROM...”

Written on: 05/12/2011

Just been approached on the phone by credit safe UK just minutes after signing up to another site. Very pushy bloke on the phone, who decided the sound of his own voice was better than listening to what I, A POTENTIAL CUSTOMER, might have to say. Argued with me on the phone about how we were targetting customers, then when told him we weren't interested - hung up! Cheeky sod and totally rubbish at his job. DO NOT GO WITH THIS COMPANY - THEY WILL NOT TREAT YOU WELL!… Read Full Review

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★☆☆☆☆

“Shocking rip off, unprofessional service.. rubbish data!”

Written on: 11/10/2011

I was hounded by the creditsafeuk sales team and eventually caved and said that I would get my accountant to trial the system, if she thought it was useful I would pay the £150 to use it long term. Within 48 hours I informed them that the system seemed out of date and the data itself was totally useless to my accountant and that I would not continue to use it. They then informed me that by logging in I agreed to pay in full and followed up with an invoice!!! cheeky or what? I asked how was I… Read Full Review

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★★★☆☆

“Experienced and professional review”

Written on: 28/06/2011

I previoulsy used risk disk and switched to credit safe two years ago. The reason for my change in provider - I was promised an in depth report by risk disk and excellent value for money. I was yet to find that on every report the event history tab had no information and the ccj's only went back as far as 2 years. As a business man that has been successful for 18 years i must admit that credit repots are not a 'need' in my area of profession, however, since changing to creditsafe my cash… Read Full Review

Guest's Comment

Written on: 05/07/2011

Hi,

I work for Riskdisk and I can confirm that our reports are in depth and they are great value for money, we have made many product developments in the last two years since this reviewer moved to Creditsafe.

The Event History tab is a log of changes that have happened to a company while you have been monitoring them, a feature which is not available on Creditsafe. If you are not monitoring the company that you are viewing or no changes have happened since you added them to your monitoring then this tab will be blank. We also send out email alerts three times a day and we welcome speed comparisons with any other provider.

We do have a separate tab called 'filing history' which will tell you about new documents filed at Companies House. Different providers do have different terminologies for some of their features and some do call their 'filing history' the 'events' tab.

We offer full customer support for free and we are contactable by phone, email and live chat (instant messenger) to answer any queries.

To see how we compare against your current provider please visit www.riskdisk.com and fill in the 'free live report' form on the home page or give us a call on 01623 869999.

Regards

Riskdisk Ltd

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Guest's Comment

Written on: 13/07/2011

My firm has been using Creditsafe for a number of years and to be honest, we are more than satisfied with the complete service that they provide.
I am the contact here and have a really great working relationship with Michelle Regan-Hughes, who is our account manager there.
We have shopped around and the others cannot compete with the friendly service and commitment to "keep the customer satisfied"
I have read some other comments stating that another particular company are much better, but from my dealings with this other company, I strongly disagree. I found them pushy and have sometimes received more than one cold call in a week attempting to get our business. Due to pressure on one of my colleagues, we did go with them for just one year and were hit with quite a number of hidden extras, as well as a lower standard of report than we are used to. We were very pleased when the year ended and that we had decided to keep our arrangement going with Creditsafe at the same time.
With Creditsafe I find that I can call Michelle and discuss any exceptional needs that our forensic accounting team have asked for and we can always come to a really good package to encompass whatever it is.
They always have members of their friendly team able and willing to help to train and assist any of our staff, so that we can get the best advantages from the packages that we have with them.
I am more than happy to give a positive reference to anyone who wants to know how good the Creditsafe product is and also how friendly and helpful their team have been to us.

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★★★★★

“Creditsafe win in the Customer Service department for me!”

Written on: 23/06/2011

There are a large number of websites offering the service which Creditsafe provides and I have used a number of them but I feel Creditsafe provides a great level of customer service. You get your own account manager (Mine is Michelle Regan-Hughes who is friendly and helpful). Whether I contact her via email or phone she is always quick to assist with my questions and queries and in a world where good Customer Service is deteriorating this is important for me. It helps to know I have someone… Read Full Review

Guest's Comment

Written on: 23/06/2011

How long have you worked at Creditsafe?

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★☆☆☆☆

“Thanks to the reviews below i didnt sign up with these...”

Written on: 19/04/2011

Thanks to the reviews below i didnt sign up with these guys, but can comment on the painfully pushy sales calls and tactics they employ to try and flog whatever product it is that they actually provide.
I would stay well clear… Read Full Review

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