Credit Safe Reviews - www.creditsafeuk.com

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2.6 / 5
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Latest Reviews

★★☆☆☆

“Providers of unreliable information and poor...”

Written on: 01/09/2014 by AshleyG (1 review written)

We've used Creditsafe for some time without much problem and their ratings are usually quite accurate (although even this has recently worsened due to an update of theirs), however that can't be said for their Payment Information. They do not check the feedback that gets submitted through their system and therefore leave a door wide open for false payment feedback reports. When we've queried it they simply reply that they are satisfied with the information. When I asked them to elaborate they… Read Full Review

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★☆☆☆☆

“Credtisafe Issues and Problems”

Written on: 01/09/2014 by SimonPPD (1 review written)

Creditsafe have changed their way of rating businesses. Our SME (just under £5M) business has gone from a 65 rating to an 11; cash only rating. All other Credit Check companies have us as a Low Risk, Good Credit Company. I have made many calls to speak to a senior Director or even an senior manager but no one wants to speak to me. Tried to cancel as we simply don't trust the data from Creditsafe anymore but they are saying we have to see out the next 11 months of our contract! Something is very… Read Full Review

Ashleyg's Response to SimonPPD's Review

Written on: 01/09/2014

Completely agree with this comment. On top of having unreliable information they also have extremely poor customer service.

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★☆☆☆☆

“Inaccurate Rating System”

Written on: 28/08/2014

Since introducing their new credit scoring they have put solvent companies in to a CASH TRANSACTIONS ONLY category, which in turn is generating questions from suppliers and rumours that perfectly good companies are financially unsound and could fail. When questioned, they admitted that they have had many complaints but are too arrogant to admit that there maybe a problem and will not review their scoring system. For example, one particular industry that works on net monthly invoicing (payment… Read Full Review

Gld1967's Comment

Written on: 28/08/2014

Indeed our Company has been regraded to CASH TRANSACTIONS ONLY from a recommended Credit Limit of £100,000.

This on a Buisness which has been trading 75+ years and a Net Profit in 2013 in excess of £300K.

If i have no trust in their report of our Company, how can i trust their recommendations in respect of prosepctive Customers?

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★☆☆☆☆

“failure to investigate inaccurate information ”

Written on: 01/07/2014 by fc2014 (1 review written)

we were a customer of creditsafe, and deciced to give them another chance after a 12 month break... we found someone was posting incorrect information about our company, after 7 emails ( as you cannot speak to anyone direct) to them trying to resolve they still failed to resolve the issue - claiming " we have fully investigated and are satisfied all is correct" the information being provided is not policed correctly and gives potentually incorrect commerically damagaing information for all… Read Full Review

Melanieprice's Response to fc2014's Review

Written on: 01/07/2014

Hi,
Creditsafe is the Worlds largest provider of data information so data integrity is extremely important to us, having read your comments it would appear that your grievance is related to payment experiences? The information we and our competitors show as part of payment information is provided by 3rd parties, this information cannot be manipulated and is coversed by Creditsafe’s confidentiality agreement.
Whilst we try and provide as much information as possible to all clients we are unable to manually amend any data or disclose the information source, you can however find more information of this along with our other services on our website.

Kind Regards
Melanie Price
Head Of Client Services - Creditsafe UK

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★★☆☆☆

“Unprofessional approach ”

Written on: 15/12/2013

I looked up this firm because I was contacted by Creditsafe to review their product. The only reason I gave them two stars is because the product looked promising, however the unprofessional and obnoxious sales pitch left me leery. They even pulled the old "I can only get my manager to approve this offer today and today only" pitch. C'mon...whoever is behind this marketing approach needs to understand they are selling a product to seasoned professionals and not selling used cars to naive… Read Full Review

Creditsafe's Comment

Written on: 17/12/2013

To Reviewer,

We apologise if you felt your engagement with a sales representative of Creditsafe did not meet your expectations. If you send your contact details to Jon Keneally via the link above we will ensure you are removed from our contact database.

We believe we offer a valuable service, offering affordable business intelligence services that help protect firms against the risk of late or defaulted payments, or trading with enterprises that are struggling to remain financially viable. The value of our proposition is reinforced by our status as the ‘most used’ business credit referencing provider in Europe.

We apologise if you felt your experience with the company on this occasion was dissatisfying and you like to discuss your grievance with you directly at your earliest possible convenience.

Kind regards,

Jon

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★★★★★

“Invaluable for keeping an eye on our customers”

Written on: 08/10/2013 by MarcusJames1972 (1 review written)

We have been using Creditsafe alongside another provider for almost 6 months now and over that time Creditsafe has proven to be reliable, up-to-date and easy to use. Needless to say we will no longer be continuing our contract with our other provider and Creditsafe will now be used across the entire business. As a Credit Control manager it is important that I am alerted to changes in our customers credit profile that may affect their rating or limit as soon as possible. Their email monitoring… Read Full Review

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★★★★★

“Excellent Service and fantastic staff”

Written on: 26/03/2013 by Simhar (1 review written)

We have used Creditsafe for many years, we have always been treated as their number one client and nothing has been to much trouble. If we have had a problem,they have just been a call away and have resovled any problems (not really problems just us needing a bit more training) quickly and efficiently. Their reports are as good as anyone elses and are at competitive rates, especially the fixed rate, you only pay once. I am constantly amazed how other credit agencies do not offer unlimited… Read Full Review

Davidjone2340's Response to Simhar's Review

Written on: 02/12/2013

This is not correct we have found that although Creditsafe say they have accesses to international information it is limited or non existent. The Standard when they can get a report is typically of poor quality and the speed of service is detrimentally slow to our businesses needs.

We have used many providers over the years and Creditsafe are by fare the worst out there. I would advice anyone to stay clear of them.

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Simhar's reply to Davidjone2340's Comment

Written on: 03/12/2013

I reject your comments, especially as your grammer is terrible! Have you just posted this as a joke!

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★★★★★

“Always been happy with Creditsafe”

Written on: 10/07/2012

Astounded at the poor reviews - we have been with Creditsafe for over four years and they have always been brilliant. The reports are always improving and the monitoring is a great product for us to keep a watch on our selected and new clients. Our Key Account manager is very helpful and although she does call me to recommend products and services I never fell like I am being hounded. The price is competitive and I am very happy with the service - great value for money… Read Full Review

Creditsafe's Comment

Written on: 29/08/2012

We would like to thank you for your kind and loyal support. At Creditsafe we are always developing new products and services so to hear your positive feedback is fantastic!

We're glad you're happy with the service and thank you for your continued custom.

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★☆☆☆☆

“Awful approach, dreadful company- DON'T PURCHASE FROM...”

Written on: 05/12/2011

Just been approached on the phone by credit safe UK just minutes after signing up to another site. Very pushy bloke on the phone, who decided the sound of his own voice was better than listening to what I, A POTENTIAL CUSTOMER, might have to say. Argued with me on the phone about how we were targetting customers, then when told him we weren't interested - hung up! Cheeky sod and totally rubbish at his job. DO NOT GO WITH THIS COMPANY - THEY WILL NOT TREAT YOU WELL!… Read Full Review

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★★★☆☆

“Experienced and professional review”

Written on: 28/06/2011

I previoulsy used risk disk and switched to credit safe two years ago. The reason for my change in provider - I was promised an in depth report by risk disk and excellent value for money. I was yet to find that on every report the event history tab had no information and the ccj's only went back as far as 2 years. As a business man that has been successful for 18 years i must admit that credit repots are not a 'need' in my area of profession, however, since changing to creditsafe my cash… Read Full Review

Guest's Comment

Written on: 05/07/2011

Hi,

I work for Riskdisk and I can confirm that our reports are in depth and they are great value for money, we have made many product developments in the last two years since this reviewer moved to Creditsafe.

The Event History tab is a log of changes that have happened to a company while you have been monitoring them, a feature which is not available on Creditsafe. If you are not monitoring the company that you are viewing or no changes have happened since you added them to your monitoring then this tab will be blank. We also send out email alerts three times a day and we welcome speed comparisons with any other provider.

We do have a separate tab called 'filing history' which will tell you about new documents filed at Companies House. Different providers do have different terminologies for some of their features and some do call their 'filing history' the 'events' tab.

We offer full customer support for free and we are contactable by phone, email and live chat (instant messenger) to answer any queries.

To see how we compare against your current provider please visit www.riskdisk.com and fill in the 'free live report' form on the home page or give us a call on 01623 869999.

Regards

Riskdisk Ltd

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Guest's Comment

Written on: 13/07/2011

My firm has been using Creditsafe for a number of years and to be honest, we are more than satisfied with the complete service that they provide.
I am the contact here and have a really great working relationship with Michelle Regan-Hughes, who is our account manager there.
We have shopped around and the others cannot compete with the friendly service and commitment to "keep the customer satisfied"
I have read some other comments stating that another particular company are much better, but from my dealings with this other company, I strongly disagree. I found them pushy and have sometimes received more than one cold call in a week attempting to get our business. Due to pressure on one of my colleagues, we did go with them for just one year and were hit with quite a number of hidden extras, as well as a lower standard of report than we are used to. We were very pleased when the year ended and that we had decided to keep our arrangement going with Creditsafe at the same time.
With Creditsafe I find that I can call Michelle and discuss any exceptional needs that our forensic accounting team have asked for and we can always come to a really good package to encompass whatever it is.
They always have members of their friendly team able and willing to help to train and assist any of our staff, so that we can get the best advantages from the packages that we have with them.
I am more than happy to give a positive reference to anyone who wants to know how good the Creditsafe product is and also how friendly and helpful their team have been to us.

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★★★★★

“Creditsafe win in the Customer Service department for me!”

Written on: 23/06/2011

There are a large number of websites offering the service which Creditsafe provides and I have used a number of them but I feel Creditsafe provides a great level of customer service. You get your own account manager (Mine is Michelle Regan-Hughes who is friendly and helpful). Whether I contact her via email or phone she is always quick to assist with my questions and queries and in a world where good Customer Service is deteriorating this is important for me. It helps to know I have someone… Read Full Review

Guest's Comment

Written on: 23/06/2011

How long have you worked at Creditsafe?

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★☆☆☆☆

“Bad service, bad pestering techniques, and even worse...”

Written on: 11/03/2011

Bad service, bad pestering techniques, and even worse still, they have their staff leaving obvious 5 star reviews on here, who (it's plain to see) have awful grammar skills.
They are a little excitable, and throw a six every sentence. So it's hard to follow: "You can have unlimited company searches and 200 free individual services a year all for only £125" turns out under cross-examination to mean £125 a month!

This has since dropped inexplicably to £800 per year, but some of the Googled… Read Full Review

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★★★★★

“Hi all, ”

Written on: 24/02/2011

Hi all,

i have read many of the reviews and i find a lot of them absurd. this company have 30,000 customers supply the likes of sage, tesco, all major blue chips. if you have looked around you will know for a fact their information and products go a lot more in depth than the likes of d & b and experian who between them have 170 years tradig history. i have been with creditsafe for 6 years and have no problems i am more than happy with the data, i have gone from 10-15k bad debt anually, for… Read Full Review

Guest's Comment

Written on: 03/06/2011

How long have you worked at Creditsafe?

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★★☆☆☆

“Very interesting reading this. We are due to renew...”

Written on: 04/01/2011

Very interesting reading this. We are due to renew this month with them, or find an alternative provider. Most unimpressed with their pressure tactics, the sign now at lower price and so on. Originally they tried for 20% increase on previous price but very quickly dropped it again when challenged. Then they send through the renewal terms at a higher price than quoted. "Typing error" apparently - although the cynical side of me says maybe not.

I also have a very healthy disrespect for… Read Full Review

Guest's Comment

Written on: 20/06/2011

As a former employee I totally agree with what you are saying but hang on till the end of the month - last day and you will get it half price again but make sureea your not tied in with the auto renewal

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★☆☆☆☆

“This organisation is borderline criminal in my...”

Written on: 29/12/2010

This organisation is borderline criminal in my opinion. They must be held to account for the bullying tactics they employ to try and force people into renewing their substandard services.

It would be nice to see BBC watchdog or another consumer rights group investigate them.

The handful of positive reviews I have read seem fairly suspicious to me - the writing style looks like the work of outsourced overseas labour - I have worked with lots of people online so I feel qualified to make this… Read Full Review

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★☆☆☆☆

“Any company that starts a price at £1500 and comes...”

Written on: 09/11/2010

Any company that starts a price at £1500 and comes down to £300 on the same call should make the customers who paid the higher price aware that another is getting the same product for a much lower cost

I liked the comedy value

I disliked the pressure and many articles I've read about them online… Read Full Review

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★★☆☆☆

“We've used Creditsafe for a few years now, we recently...”

Written on: 08/10/2010

We've used Creditsafe for a few years now, we recently discovered that a company they were reporting as having a credit rating of 77, had a rating of 5 at Experian, we went with Experian's rating. We've also used Creditsafe to chase bad debts with poor results but high fees. I'd say they are all talk and no action. I agree with other reviewers, their response times to queries is appalling. Use a better known, more expensive provider… Read Full Review

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★★☆☆☆

“I honestly can't see how anyone can say Creditsafe...”

Written on: 29/09/2010

I honestly can't see how anyone can say Creditsafe have excellent customer service - I have called on umpteen occassions with queries on their scores and limits only to be met with vague answers and brush-offs. I don't know how many 'Somebody will ring you back' conversations I've had - needless to say nobody called back.

I changed provider last year. Cheap does not always mean good… Read Full Review

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★☆☆☆☆

“DO NOT USE, NO MATTER HOW MUCH THEY DROP THE PRICE!”

Written on: 01/07/2010

DO NOT USE, NO MATTER HOW MUCH THEY DROP THE PRICE!… Read Full Review

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★★★☆☆

“Generally very good but their information regarding...”

Written on: 08/03/2010

Generally very good but their information regarding web addresses is suspect. They were displaying a web address we were using up to five years ago. We asked for this to be changed and it was, but the next day it was changed back to the original incorrect address. On telephoning them they say that they get information from business directories so we need to check our entries with these. This we have done and the addresses listed by Yell and Thompson are correct. Creditsafe could not tell me… Read Full Review

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