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Written on: 19/02/2016 by Elians (2 reviews written)
I've been waiting for a part for a used car I bought in November, the part is available on ebay, and Evans Halshaw are holding out waiting for me to go away..... They have offered an inferior alternative, The cost is low, so to them the financial cost is more important than customer satisfaction........ WE are only talking about a £200 differential....between what is right and what they want to offer..... That's your value after the car has been bought. They don't negotiate on the sale… Read Full Review
Written on: 15/09/2015
i bought a car from here 6 weeks ago & was impressed with the sales service - no pushy or overbearing salesmen, fair prices which were non-negotiable which I liked as its easier for everyone. Unfortunately they let themselves down with the after sales service, I had some issues with parts I was waiting on after buying the car (items which should have come with the car in the first place) but it was like as soon as they had my money they were impossible to get hold of, I had left numerous phone… Read Full Review
Written on: 01/08/2014
I went here today for a car health check which was supposed to take 1hr but they had me down for leaving the car with them for 4.5 hours. After arguing my case about this I was told the car would be ready at 9.30. 9.30 came and went and I was left waiting with my 18 month old child. When I queried the wait the man was rude and said it would be another ten minutes or so. After a further 20 minutes the car was ready by this time my daughter was having a melt down after not having any food or her… Read Full Review
Written on: 29/07/2014 by Enron (1 review written)
My husband and I visited evans halshaw today after seeing a couple of cars we were interested in on the web site. We looked at one in particular, we're interested and asked if we could have a test drive. The reply was do you really want to buy this car? Since when are you supposed to commit to buying before a test drive. Diabolical manners and after reading other people reviews it is not just us, at least he did us a savour, as a least we did'nt have any further dealing with them. Ps. Went… Read Full Review
Written on: 29/05/2014 by AlonsoCross207 (1 review written)
I took my car to Evans Halshaw in Chester after one of my injectors failed. They fitted a new one, then a second one failed. I paid £571 for two new injectors + fitting. The car broke down less than a mile from the garage. They recovered me, put me in a courtesy car free of charge due to the faulty repair. I stayed in their car from 4 and a half months! Eventually they took the car to a Renault main dealer who told them the fuel pump was failing causing damage to the injectors. The fuel… Read Full Review
Written on: 28/05/2014
Bought a s-max from here over 12 months ago and it has now been back in at least 6 Times for the same fault,still not fixed it!! Keep telling me it's sorted but a few days after having the vehicle back its showing the same fault again. If this was a warranty on any other product eg:washing machine they have to give you a new one if they can't fix fault in three attempts! No such luck here! Each time I complain I'm made to feel stupid, getting really fed up now as it costs approx 15 pounds in… Read Full Review
Written on: 30/04/2014 by porridge742 (1 review written)
Beware when you take your car there. Customer service is disgusting, no one actually cares that people have taken time out of their day to attend this garage. You get spoken to like your a halfwit, appointments are haphazard If you can manage it take your car to Liverpool of Wrexham dealers. At least there your car will get done on time… Read Full Review
Written on: 11/04/2014 by disappointedxyz (1 review written)
I purchased a used Ford KA, and was issued with a single key on collection of the vehicle. I was informed the 2nd key was still with the previous owner and would be forwarded on to me. I have been promised the 2nd key for 3 months now, and numerous emails are now being ignored. I am still waiting for this key. They will not give out the email of senior sales staff. One salesman told me if i had to order a new key myself it would be in the region of £200. Draw your own conclusions… Read Full Review
Written on: 13/10/2009
I visited Evans Halshaw Chester a couple of weeks ago, the minute i arrived i was totally ignored, i approached a salesman who said he was already with someone and would be with me shortly, having browsed round the show room i noticed he was sat at a desk and no contact with any other persons was made!
I then approached him ten minutes later and asked would it be possible to arrange a test drive, he said there was not enough staff available for him to leave the premises, i asked could i make… Read Full Review
Written on: 22/08/2009 by Lesley Heatley (1 review written)
Having today visited Evans Halshaw in Chester, I must say a big thank you to the salesman. They made the whole process of choosing, test driving and purchasing a second hand car a really pleasurable experience.From the moment we arrived, there was absolutely the right amount of help and advice. No 'pushy' hard sell, just honest and frank answers.
Nothing else really, their comprehensive information on the web site gave enough pre-visit info. So lads, thanks again, you were really… Read Full Review
Written on: 13/07/2009
had to chase evans halshaw, chester every step of the way to buy a new car. I thought dealers were desperate to sell in this climate?
still waiting for accessories promised when the car was ordered a month later and having to do my own research for them as the staff are no longer bothered now they have the money. Also waiting for owners handbook which was not with the car when purchased??
So it's the usual 'salesman promises everything but ignores you after' scenario… Read Full Review
Written on: 04/10/2008
The staff were very helpful especially Karl. I had never used this dealership before but I would definately use them again and recommend them to friends and family! Felt totally at ease and not under any pressure when buying my new car! Nothing was too much trouble!… Read Full Review
Written on: 30/06/2008
Great dealership friendly staff, The new car team made me feal at ease when buying my car… Read Full Review
Written on: 06/04/2008
Evans Halshaw in Chester is a great dealership. Fantastic dealership great staff. I felt at ease going to this dealership to buy a new car… Read Full Review
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