Xile Clothing - www.xileclothing.com

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★★★☆☆
2.8
47.0% of users recommend this
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Latest Reviews

“Poor customer relations”

★☆☆☆☆

written by Alexm1998 on 14/08/2017

Poor customer relations and don't even offer refunds! I understand it's not a law to offer refunds but most shops do as a means to keep up customer relations which is why I won't be buying from here again. The staff also are quite poor in assisting customers.

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“Horrible staff”

★☆☆☆☆

written by on 17/10/2016

Usually order online but was in edinburgh and went into shop in there. Was treating my son to some new clothes, staff followed us around which was totally embarrasing and put me off from shopping in there, i did purchase 2 tops but had wanted to buy a new jacket and few more things for him, I do know staff have to make sure there are people who don't shoplift, but to make it obvious and nearly stand beside us walking around , if I needed help I could have asked. And I would have seen point as well if we would have walked in like scruffs but wearing clothes from this shop doesn't look too great.It's a shame I would like to have went in and looked around more for birthdays, Christmas's or just to have look around when up town but don't think I'll be back.

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“Very Disappointed by the poor Customer Service I was given”

★☆☆☆☆

written by on 12/05/2013

Popped into this store as there was a top I fancied which cost an arm and a leg in itself, I asked if I could try it on and Ia was given a dirty look by e sales assistant, the attitude was appealing and there was sniggering under his breathe. So put off by this that I will never shop here again as I was actually a regular customer.

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Xile's Comment

Written on: 17/05/2013

Hi, I am operations manager for the store and am very disappointed to read this review. Allow me to apologise unreservedly - if you have time please contact me directly on [email protected] so I can act on this. Thanks

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“Best value fastest service”

★★★★★

written by on 10/01/2013

I purchased a women's Barbour jacket - absolutely genuine article - at the lowest price anywhere. I ordered on Sunday and it arrived on the Tuesday. The online information stated it was in stock and that was the case. I was sent a tracking number for Parcelforce so knew when it was on its way. I cannot fault the service and excellent value from this company and I do not hesitate to recommend their online service unreservedly.

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“100 % better than expected!”

★★★★★

written by mrs_critique on 01/11/2011

After reading several fairly negative reviews I was very wary of this website however they were showing a sweater in stock in a colour that I couldn't find anywhere else. I crossed my fingers and went for it anyway.... I emailed a query straight after order and was replied to within 1 hour, I had a voucher which knocked £20 off the bill, I took delivery 22 hours after order (I only paid for standard postage!)and the item was in tip top Lyle and Scott condition. What more can a customer ask for?

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“Samir from Paris”

★★★★★

written by on 26/09/2011

very good web experience. Item ordered on 21/09, received on 26/09. The staff is very professional and answered to all my requests. I highly recommend it

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“I ordered a pair of jeans from www.xileclothing.com in...”

★☆☆☆☆

written by on 06/02/2011

I ordered a pair of jeans from www.xileclothing.com in the size I required and, according to the website, this item was in stock. Two days later I received an e-mail stating the item is now out of stock. Sent 1 of 2 items without contact if i was you just don't buy from this site as the items are never in stock as not updated as often

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“dont bother with this site ordered a pair of boots...”

★☆☆☆☆

written by on 04/10/2010

dont bother with this site ordered a pair of boots saying in stock got an email next day saying out of stock waste of time

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“i went to buy some cloths from unit 25/26 ”

★☆☆☆☆

written by on 15/07/2010

i went to buy some cloths from unit 25/26
princes mall princes street
eh1 1bq

and the customer service was very bad the manger treated me very bad he was very rude, now i will never buy from this shop again, The manger had a tatoe on his hand

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“My son ordered this item more than two weeks ago and...”

★★☆☆☆

written by on 10/07/2010

My son ordered this item more than two weeks ago and despite receiving an email to notify us that the goods have been despatched, we have not received any further update - or the goods!! I have emailed the company to advise of the non-delivery, however the responsiblity clearly lies with them to follow up(as they have already taken my money). Not the best WEB experience I've had!

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“Xile Clothing is a great store with a lot of hard to...”

★★★★★

written by claptonisgod on 26/06/2009

Xile Clothing is a great store with a lot of hard to find labels such as prps and we R Replay as well as old favourites G Star & Adidas.

I've always had great service and the staff have helped me out a number of times. Prices aren't too bad and the online delivery service was great.
A Must for all serious fashionistas.

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“Great Shop, staff at Xile Clothing went to a lot of...”

★★★★★

written by fashionista1234 on 19/06/2009

Great Shop, staff at Xile Clothing went to a lot of bother to order me a specific pair of jeans. stock and service were all impeccable.

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“I ordered a pair of jeans from www.xileclothing.com in...”

☆☆☆☆☆

written by kell5281 on 08/08/2008

I ordered a pair of jeans from www.xileclothing.com in the size I required and, according to the website, this item was in stock. Two days later I received an e-mail stating the item is now out of stock. I went back onto the website to order another pair of jeans only to find the jeans and in the size I ordered to still be showing as available on the website! Even now, some four days later, this is still the case. However, I ordered another pair of jeans and received another e-mail today, two days later, advising item is out of stock, their website is continually being updated. Certainly will not be attempting to purchase anything from them again!

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Claptonisgod's Response to kell5281's Review

Written on: 26/06/2009

I found this review unhelpful because I order from this site regularly and have had no problems at all. At peak times the items have been out of stock but the service I've received has always been great....
<br/>
<br/>Thoroughly recommended

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Guest's Response to kell5281's Review

Written on: 27/11/2011

I was going to order two pairs of ugg boots. But with so many negative complaints i can't take the chance. Customers are always right. I will pay an extra £60 to buy them both from a more established and well run buisness like asos or john Lewis.

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Rickvalentine's Response to kell5281's Review

Written on: 13/11/2009

I also find this review to be a false representation of Xile's services.
<br/>I would have thought that "their website is continually being updated" would be a good thing, showing that it is up to date with all the latest brands and clothing.
<br/>
<br/>Ive nenver had a problem ordering, everthing that I have bought from Xile has been delievery next day or within 2 days. with all the transactions going smoothly. I am a regular shopper at Xile.
<br/>

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“Xile Clothing, excellent Service. Fast delivery. Easy...”

★★★★★

written by on 31/03/2008

Xile Clothing, excellent Service. Fast delivery. Easy to use Website. Overall a great online store for all your designer needs. Highly Recommended.

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“Great online store, easy to navigate around.”

★★★★★

written by rickvalentine on 17/03/2008

Great online store, easy to navigate around.
Good selection of designer clothing brands
World Wide Shipping £5
I would recommend Xile Clothing to anyone who is interested in buying designer clothing online. Xile are a great company. Highly Recommended

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