Lebara Mobile Reviews

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2.5 stars
Average rating for this product is: 2.5 out of 5

From 0 ratings and 21 reviews

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Average Ratings for Lebara Mobile

  • Signal Coverage3.3 stars
  • Customer Service1.8 stars
  • Value for Money2.9 stars
  • Overall rating2.5 stars

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21 Reviews For Lebara Mobile

  • Guest 29th Nov 2009

    Reviewer rating: 1 stars


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    Absolutely TERRIBLE COMPANY. AWFUL customer service. I used Lebara to call friends in America for over a year and found that their charges aren't that cheap after all, considering that pennyphone.com only charges 2p a min but also, it's really expensive to text - about the same on than my current standard o2 price plan. Also, if your sim in inactive for over 30 days - I mean international calls aren't meant to made every week! They DEACTIVATE your card and they DON'T TELL YOU EVEN AFTER YOU've TOPPED IT UP! That's what I did. I topped up my sim online with £20 and basically the sim still didn't work and they REFUSED to activate my sim card! They STOLE money and then wanted me to pay MORE for a new sim card!!!!!! STAY AWAY FROM LEBARA, THEY'RE A SCAM!!!!!

  • Guest 30th Oct 2009

    Reviewer rating: 5 stars


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    Have been using it for over 2 months now. Had a 10 pound top up to call parents in france and seems to last ages. Would recommend for those wanting to call on the move.

  • Guest 22nd Oct 2009

    Reviewer rating: 4 stars


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    I Recieved my new sim a few weeks ago for my asda phone it was a hit or miss thing if it were going to work as it is locked but it did and the network coverage is the same as vodafones but not the big price tag which is good.A nd vodafone is the only network good enough to use in my house all the others it comes up no network coverage then network search so this is good for me and they are free online know so i reccomend it :).

  • Guest 7th Oct 2009

    Reviewer rating: 5 stars


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    its great

  • Guest 24th Sep 2009

    Reviewer rating: 1 stars


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    Lebara Mobile is an awful farce of a company. I had the sim and liked the low cost calls but I don't use it all the time and after 30 days they disconnected me and I had not realised so I topped up £10 but ALTHOUGH I had JUST TOPPED UP they said I had to buy a new sim and any money I put on the old sim is lost! Terrible email replies and being passed from pillar to post trying to get a response.

  • Guest 23rd Sep 2009

    Reviewer rating: 2 stars


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    The good thing about Lebara is that the international calls are very cheap. I can call mobile to mobile in the Philippines for just 10p per minuite. This is about the same as buying a phone card but without the problems of going through 0845 access codes and pin numbers.
    The bad thing is customer services. They dont know what they are doing. They still keep sending me tx messages asking if I want to keep my old number from 02. I changed it to Lebara from 02 ages ago.???
    Also they CHARGE you when ...

  • lay1983 17th Sep 2009

    Reviewer rating: 5 stars


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    Cheap calls, good coverage, best customer service experience I have ever received in the mobile industry. I would recommend Lebara Mobile to everyone.

  • Jigsaw82 19th Aug 2009

    Reviewer rating: 1 stars


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    Rubbish! That's all I can say - Lebara Mobile customer service is appalling and rates are not that great compare to Lycamobile - but I rather stick to my O2 simplicity where I get free minutes which I can use to access one of those top up service (I think it T-Talk auracall) and call Malaysia for only 1p/min! There are many other similar top-up mobile services, but I am happy with my O2 simplicity contract.

  • tenbobtenbob 5th Aug 2009

    Reviewer rating: 1 stars


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    Lebara sim cards are a waste of money if you intend using them in the USA.
    I bought one for the USA but it did not work. Tried a second but the same thing happened. Customer service is dreadful.All they do is ask you to contact care at Lebara but they never respond. Verdict - rubbish.

  • Guest 29th Jul 2009

    Reviewer rating: 1 stars


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    My phone worked ok when I came out to the Emirates and the calls cost the same as any other international roaming, then I did not use the phone for a couple of weeks and tried to use it and it would't work, went on to the Lebara Website and it said i had no credit when i had over 60 GBP on it the last time I used it, contacted Lebara said there was a website problem blah blah the upshot was that things had changed I had to dial *#123 the number then # and it rang then told you to hang up and the ...

  • rubsley Rank: Lance Corporal 22nd Jun 2009

    Reviewer rating: 1 stars


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    I bought a Lebara SIM in St Pancras station with the promise of an extra topup if I registered online within 14 days - this I did, and the topup never came. I also emailed customer services three times during the fourteen day period and nothing happened there either, never once got a reply.

  • bph 10th Jun 2009

    Reviewer rating: 1 stars


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    Lebara Mobile is the worst customer service I've ever received from a phone company - and that's saying something. Their emails are not even written using properly formed sentences and they change their mind about things virtually every time you contact them.
    I needed to delete my card details from the online top-up facility. Having done it once before, I used the same method the second time. Why they need to keep this information in the first place is beyond me. Now they say they need the card ...

  • SG025 10th Jun 2009

    Reviewer rating: 2 stars


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    The only good thing about Lebara is cheap international calls. Network coverage is rubbish as is customer service. And at times - not very frequent but pretty irritating when it happens - it just doesn't allow you to make international calls. So not very reliable at all

  • Guest 10th Mar 2009

    Reviewer rating: 2.5 stars


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    Lebara Mobile's very cheap, although I'm a little bit concerned that people are paying to receiving my calls...nobody at phones4u (who happily sold me the sim for 20 quid...a sim you can buy online for much, much less than that) mentioned that. Also, huge delays on receiving texts from the states...as in 3 days +

  • Guest 29th Dec 2008

    Reviewer rating: 1 stars


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    Unhelpful customer service, ages online while they charge you 10p per minute for the pleasure, only to be cut-off every time when you reach the front of the line in my experience.
    I do not recommend Lebara Mobile due to the customer services.

  • anupjn 18th Dec 2008

    Reviewer rating: 3 stars


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    Cheap but Lebara Mobile Customer service is bad. Haven't yet managed a successful transaction online.
    Good because international calls are cheap.

  • Guest 18th Oct 2008

    Reviewer rating: 3 stars


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    Warn your friends and family that they will be charged when you phone them.

  • ztauseef Rank: Lance Corporal 8th Sep 2008

    Reviewer rating: 5 stars


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    I have been using Lebara for almost a year and it is a fantastic service with good coverage almost everywhere in London. Calling abroad is very simple and I just pick up the phone and dial international number. I recommend this service to anyone who is looking for a cheap local and international call solution.

    10p UK and international test
    10p/min UK Landline or mobile
    4p/min international calls.

    Well done Lebara

  • Guest 29th Aug 2008

    Reviewer rating: 5 stars


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    I really recommend buying the lebara sim card. It's cheap, you can buy it online at the lebara website (lebara.co.uk) for £2.99 and you get £1 of calls included. Don't buy it at phones4u!!! They give you £10 credit but charge you something like £9.99 more!

  • Guest 17th Jul 2008

    Reviewer rating: 1 stars


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    It is annoying when you cannot make the phone call, say if it is an emergency?! No signal especially when calling landlines, and also it charges 50p a minute to speak to customer services!!! it took me 3 hours before i could top up to connect to the network!!! coverage is horrible, they really need to improve it or the usual way of using a phone card for international calls is still the more convenient way.