Lebara Mobile - www.lebara-mobile.co.uk Reviews
Latest Reviews
★☆☆☆☆
“lebara is a frud company.”
Written on: 05/04/2013
I got the lebara £39 unlimited calls to nigeria because i make alot of calls,on the 3rd time,after useing it for 8day,i was cut off from making calls international (read more)
★☆☆☆☆
“I have been using Lebara standard plan for the past...”
Written on: 27/03/2013
I have been using Lebara standard plan for the past few month but decided to try the mega plan. I recently recharged my Lebara mobile with mega plan for $39.95. Since then I have not been able to make any overseas calls. I called Lebara's support centre and was told with the mega plan I can only make call to the selected countries. I told them it is misleading as it says unlimited calls to selected countries, it does not say anywhere no call at all to other countries. I told them that I just... (read more)
★☆☆☆☆
“They just lie to costumers ”
Written on: 25/03/2013
Never ever trust Lebara !!!! A year ago I bought £10 pounds worth sim card and got some promotional offer on top of that., but I didnt know that promotional minutes had expire dat , so I missed that .When I ask Lebara costumers services where are my minutes, they told me , its expired, I had to use it with that specific time, when was the promotion.. So nothing I could do , because it was my fault , never herd or checked properly the offer. About 6 weeks ago, the lebara sim card seller who... (read more)
★☆☆☆☆
“LEBARA WORST NETWORK IN UK”
Written on: 22/03/2013 by H4r0
Lebara, what an awful company - I pruchased a sim and topped up etc but did not use the sim for a while - after 84 days it expired and this apparently means that your number is completely lost too - Lebara network is a thieve. WOULD NOT RECOMMEND TO ANYONE. STAY AWAY (read more)
★☆☆☆☆
“Expired my SIM and took the number!!! Avoid!”
Written on: 18/03/2013
I wish I'd read these reviews before using Lebara, what an awful company - I pruchased a sim and topped up etc but did not use the sim for a while - after 84 days it expired and this apparently means that your number is completely lost too - is this criminal, it certainly feels so. I've tried all providers and Lebara is definately the worst so far in all aspects. (read more)
★☆☆☆☆
“Be-aware, lebara cheats and digest customers money”
Written on: 15/03/2013
I ported my number to Lebara and topped up for the unlimited passes for £9.95, however after using for few hours, lebara blocked the outgoing without informing the subscriber and digested the money. Even did not allow to make outgoing calls to their customers services. Worst services ever seen , lebara cheats the customers money in the name of unlimited offer passes. Never seen such type of Unprofessionalism from a telecom service provider. Beware of this company which runs on by cheating... (read more)
★☆☆☆☆
“Horrible-avoid”
Written on: 02/03/2013 by Miramalna (2 reviews written)
Have bought the card in the summer last year for my mom. As it was second time already (first card expired with my money on it as they did not warn the card needs to be frozen if not in use), i called them and made sure the card is frozen and put 10 on it.. Now my mom comes from abroad and i call to activate the card and guess what- its expired again!! They now said its max 180days frizzing period (not mention when i put my money on it!) so now i need to get a new sim and my mom has no... (read more)
★☆☆☆☆
“Thieves”
Written on: 15/02/2013
Thieves and once more thieves! Pay £5 you will get £2 on your account. Every thing is terrible and poor for this mobile network. Stay away! (read more)
★★★★★
“great company”
Written on: 12/02/2013 by johnprendiville (2 reviews written)
lebara 38 is a revolution! thanks a lot (read more)
★☆☆☆☆
“Liars and scam (Cops and robbers style business)”
Written on: 31/01/2013
I have not been their customer, but they asked me to work for them. I spent a full day on training, for which I was not paid and then the following week they said we don't need you. Also they are refusing to give me any notice period salary which was contractually due to me. The person I was dealing with was suppose to be a regional sales manager, however he was the most disorganised person I have ever dealt with. He calls me in the evening at 8 PM to say start tomorrow, which I did and... (read more)
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Showing 1 - 10 of 93 Reviews
★☆☆☆☆
“SCAM - do not use ”
Written on: 04/01/2013
I bought a UK SIM and used 5pound of my prepaid amount on data, only to find out that my phone (blackberry) is incompatible with Lebara. This was very frustrating as data was the major reason i sought a UK SIM. However, more concerning was that Lebara refused to give me back the 5 pound to use on calls instead of data. Essentially charging me for a service I had no capacity to use. This unlawful in most countries including the UK and Australia, so lease use another provider. Hope this is... (read more)
★☆☆☆☆
“Can't even top up”
Written on: 20/12/2012 by DRich (1 review written)
New sim, can't even top it up. The website says the card doesn't work the bank says there's no problem (and the account is a business account with several thousands in it). Customer "services" say the card must be the problem. Insist on this even after being told we have called the bank. Can offer no other help at all. They can't top up online. Utterly useless. Fortunately only 99p and a half hour or so wasted. Don't bother. (read more)
Musakalam's Response to DRich's Review
Written on: 22/12/2012
That as just happen as we'll to me we bought the £39 to speak to friends and family back home only for the line to stop working and I call then and was told am using it for business so for that reason the line as been barred I have ask for the complaint address wish is customer care / complaint, lebara mobile, 25 cop that'll avenue, London, ec2r 7bp
Will update when I received any letters back
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★☆☆☆☆
“UNLIMITED RIP OFF”
Written on: 06/12/2012
BOUGHT UNLIMITED PACKAGE TO NIGERIA FOR £39/MONTH, AFTER TWO DAYS OF USAGE LEBARA TERMINATED MY LINE SAYING THAT I WAS USING THE LINE FOR COMMERCIAL REASON AND I'M NOT ENTITLE TO A REFUND, WHAT A CHEEK? MY FATHER PASSED AWAY 2 DAYS AGO AND I WAS MAKING PERSONAL CALL TO ARRANGE HIS FUNERAL. I HAVE WRITTEN TO WATCHDOG COS I'LL LIKE TO KNOW WHICH REGULATIONS THEY ARE OPERATING ON. SCAMMERS! (read more)
Sridharv's Comment
Written on: 07/12/2012
Check you might be crossed the daily free min limit of 500 min, earlier this was 200 min. Fair usage policy also applies 3000min / month, which is 50 hours.
Or explain the customer care that you are not using this for the business purposes, using by single customer.
Or just fu@£&£ the sim take new one! Any way free sim, of course need to spend again!
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★☆☆☆☆
“Piece of trash”
Written on: 06/12/2012 by bedlamsticks
Horrible company. If you are an international student like me do NOT use this network. Horrible service. I regret using this network. I'm gonna change networks. (read more)
Sridharv's Response to bedlamsticks's Review
Written on: 07/12/2012
Describe the nature of the problem you faced!
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★☆☆☆☆
“Worse Company at all”
Written on: 21/11/2012 by leoncool
I transferred my Number to Lebara, had credit in the account, but I was on holiday, didn't use the mobile number for a while, now the sim card is expired, I can't even get my number back!!! (read more)
★☆☆☆☆
“Thieves”
Written on: 10/11/2012
Paid for a five pound SIM card but when received contained no credit at all. I've given up with them now since they keep asking for the same information. This has been going on for the last month. Just like others have said - STAY AWAY FROM THEM!! (read more)
Sridharv's Comment
Written on: 07/12/2012
Check the retailer where you bought it, greedy Store keepers sells for more money, branded retailers sells for 99p or 1£'.
orcheck the web site or Lebara sales points they can give it for free.
Before you leave check the balance in the mobile by dialling *#1345#(display in your mobile) or 5588(voice) which is free.
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Jerrypopson1's Comment
Written on: 06/03/2013
PLEASE BE AWARE!!!
I bought the Unlimited 39 package on Monday 4th March 2013 and barely 24 hours later, the SIM card was no longer active. I called their Customer Service and spoke with one very rude human being who stated quoting a High School - Fair Use Policy to me''
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★☆☆☆☆
“Thieves”
Written on: 02/11/2012 by youngbreezy
Topped up 9.95 on 1st Nov for the 30day unlimited calls package to Malaysia, Made 1 call for less than 2mins and then got cut off and now cannot make anymore calls it says i don't have credit. when i check the balance it says i have the unlimited calls package until 1st december. these guys are dodgy crooks stay away. (read more)
Sridharv's Response to youngbreezy's Review
Written on: 07/12/2012
Log in my Lebara you can see your information, then discuss with customer care.
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★☆☆☆☆
“Customer service liers.”
Written on: 01/11/2012 by Daaggee
I had a PAYG sim, went abroad and try to use not working. Spoke to the customer service and they are lied to me saying I used my sim not working. Rang customer service, they lied saying I did't use my phone for more than 3 months, but I am 100% sure I used within 2 months. They are liers. Specially the girl spoke to me called OD on 1st nov 2012 @ 8.00pm complete lier. I asked to speak to her manager, first she told manager not available, then told me I can't speak to her manager because I... (read more)
Lommi's Response to Daaggee's Review
Written on: 08/11/2012
You can write to Ofcom, click on OFCOM button and write your complaint
I have wasted my money on some providers too, so if people start complaining formally then companies will start behaving.. I hope...
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★☆☆☆☆
“Stay Well Away”
Written on: 26/10/2012
For £10 credit i got two one minute phone calls and then got cut off and i made one happy birthday text then they said i only had 4 pence credit left.I think that is a total rip off so dont bother with the lebara sim card. (read more)
★☆☆☆☆
“Absolutely useless”
Written on: 25/10/2012 by chrisneary (1 review written)
I work in telecoms in Canada and know the industry inside out. These guys are an MVNO (mobile virtual network operator) who purchased a reseller agreement from Vodafone. They are a marketing entity that re-sell vodafones services... and they do it very very badly. The information available to consumers is confusing, the website doesn't render well on chrome and breaks, there are dead links (especially when searching for 'how to set up mobile internet)... it goes on. Also, they charge you 10p... (read more)
Sridharv's Response to chrisneary's Review
Written on: 07/12/2012
Android: settings/ wireless and networks/ mobile network/ access point names/ Vodafone/
Tap Vodafone, edit access point, edit Vodafone.co.uk, replace in mms and mmsc with uk.lebara.mobi
You will net in android.
For apple products,
You can do almost the same uk.lebara.mobi in settings. I can come again when I have an iPhone in my hand, I forgot the exact steps.
For latest offers one need to the Lebara.co.uk, or respective country specific site. For more details of the offers, please see the terms and conditions thoroughly.
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Showing 11 - 20 of 93 Reviews
★☆☆☆☆
“After using Lebrara for a period, I cannot send...”
Written on: 18/09/2012
After using Lebrara for a period, I cannot send messages! Lebara even did not notice me before the number was deactivated! My credits were just lost! (read more)
Sridharv's Comment
Written on: 07/12/2012
Only number lost. You can get all the credit with new sim, call customer care.
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★☆☆☆☆
“DON'T USE THIS COMPANY”
Written on: 15/09/2012
total disaster - it wont work well for you. Don't start a contract with this company - totally impossible. Why are you still trading Lebara? Give up! (read more)
Sridharv's Comment
Written on: 07/12/2012
All bugs with mono software provided by Vodafone, now they come up with easier offers, pay as you go offers but 1 month you need to stick to them, no contracts.
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★☆☆☆☆
“Very poor customer service/technical support”
Written on: 12/09/2012
I purchased a Lebara PAYG SIM card as I am leaving the country but wished to retain my mobile number. I originally intended to set it up and then port my number over using a PAC code. Unfortunately, the set up process was incredibly bad. If it worked, it would have been fine, but this is where the good companies distinguish themselves from the bad. I wanted to set up an online top-up as I'll be abroad and need to be able to top-up online. I entered my card details and tried to do an... (read more)
Sridharv's Comment
Written on: 07/12/2012
I suggest top up when you are uk with little big amount may 10, 20, or 30 what ever,
Just make a call or SMS at least costs you a 1penny in every 89 days of span. Or 90th day it will be dead if they didn't get any billing from your number. They think that you throw away the sim!
Enjoy the least prices with better Vodafone signal!
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Sridharv's Comment
Written on: 07/12/2012
I suggest top up when you are uk with little big amount may 10, 20, or 30 what ever,
Just make a call or SMS at least costs you a 1penny in every 89 days of span. Or 90th day it will be dead if they didn't get any billing from your number. They think that you throw away the sim!
Enjoy the least prices with better Vodafone signal!
I know customer care is not that much good when you compare with the brand name of the Lebara.
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★☆☆☆☆
“worst phone company”
Written on: 30/07/2012 by Ben1976
I have activated a new SIM from lebara yesterday and also i recharged for $49.90, it didnt asked for any plans when i recharged but it came with mega plan, i want to be on a standard plan. Then i rang the customer care and they told me they changed in 24 hours but still it not changed. I really disappointed. I tried to call lebara from my mobile i waited for 22 minutes and then it got disconnected then tried may be 20 times every time i call no answer just goes blank. (read more)
Boben70's Response to Ben1976's Review
Written on: 30/07/2012
I have signal but when calls connected cant hear from the other party!!!! so annoying...also u get in touch with some one totally stranger on the other side of the phone....this has started from 29/07 and still continues, dont know what the issue though but truly annoying...
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Sridharv's reply to Boben70's Comment
Written on: 07/12/2012
When you got disturbances just disconnect, try again. if it is not solved or frequency of these problem is high, then Note down the number, country call call centre explain. They try those numbers from their end with land lines to cross check.
Or you try the other numbers in the same destination. This will helps to resolve the problem!
Some times they may give an advocate free talk time amount to you.
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Sridharv's reply to Boben70's Comment
Written on: 07/12/2012
When you got disturbances just disconnect, try again. if it is not solved or frequency of these problem is high, then Note down the number, country call call centre explain. They try those numbers from their end with land lines to cross check.
Or you try the other numbers in the same destination. This will helps to resolve the problem!
Some times they may give an advocate free talk time amount to you.
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Sridharv's Response to Ben1976's Review
Written on: 07/12/2012
In uk £ or Australia ? Please some more light ......
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★☆☆☆☆
“Worst connection all over the world ”
Written on: 24/07/2012 by Isunari
please never ever buy a contract of this company. Lousy settings, Internet only after, 24 hours after you purchase a contract but even after there is NO Internet connection at all. No signal even when the coverage is good. Sell! (read more)
Sridharv's Response to Isunari's Review
Written on: 07/12/2012
Now I contracts at all. Pay as you go packages! Easy to use. Simple. Internet packages also available, ask for the settings, or give your phone make I can help you.
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★★★★★
“great value”
Written on: 15/07/2012 by ozzy35 (2 reviews written)
with average phone , it works nice and smoothly, it is low cost network so don't expect some superb specs! (read more)
★★★★☆
“effective for international calls”
Written on: 06/07/2012
Had no problem with the network Bought top ups from Carphone warehouse. (read more)
★☆☆☆☆
“Most irresponsible company”
Written on: 13/06/2012 by Lebaracustomer1
I don't have a proper signal from last 2 months on Lebara. Wrote so many emails which were answered bt different people and asking same questions again and again. I requested them to call me but they never did. On top of it to earn money they made their customer service call chargeable which is a shame. So I am missing all important calls and no one is helping me. Please use a good service company instead of this irresponsible company. (read more)
Sridharv's Response to Lebaracustomer1's Review
Written on: 07/12/2012
Check the coverage with Vodafone, if they cover the area where you live you get good service from Lebara, they use Vodafone network!
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★☆☆☆☆
“Terrible,terrible,terrible...”
Written on: 08/06/2012
It doesn't let me top up even though i have purchased a 20 dollar voucher, so basically they just scammed money off me. When it does work, 3G is unimaginably slow and signal is weak. For your own sake don't sign up with them. (read more)
Sridharv's Comment
Written on: 07/12/2012
Buy with PP (pay point machine, not the vouchers, some may tamper them, or duplicate) or post office where they can print on the spot what ever the amount you need. Now Vodafone given full 3G services,improved net speed.
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★☆☆☆☆
“POOOOOR and POOOOOOOOOr and POOOOOOOOOOOR”
Written on: 30/05/2012 by Lacatus
They let me down TWICE in 5 days. They ignored to answer when I asked about the reasons. SHAME on such FAKED phone company. I STRONGLY do not recommended to anyone. (read more)
Lebara_Cs's Response to Lacatus's Review
Written on: 19/06/2012
Hi there,
I am sorry about your experience. Is there any way we can help you?
Regards,
Pooja M
(Lebara Customer Service)
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Showing 21 - 30 of 93 Reviews
★☆☆☆☆
“Poor,Poor,Poor,,,,,,,and Poor!!!!”
Written on: 26/05/2012
Every thing is terrible and poor for this company starting from the voice quality to charging and to everything you can imagine. I strongly do not recommend it to anyone. (read more)
Zahid555's Comment
Written on: 26/05/2012
Basolutely rubbish service at such high costs.......i.e. Labara
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★☆☆☆☆
“Woeful Customer Service and Worst Expiry Policy in...”
Written on: 12/05/2012 by kello (1 review written)
After working away for a few months, I returned to the UK to find that my sim card had expired. I called the Lebara call centre several times and spoke to some of the most arrogant call centre staff I have ever come across. One of them even said that he could not escalate my call because it would involve him completing a lot of paperwork. Unbelievable. So now I'm left with the sitution that I have to get a new number. I received no text or email from Lebara to warn me that my SIM card would... (read more)
★★☆☆☆
“Internet Settings”
Written on: 03/05/2012
Had called them many times re: internet settings which they said they would send through via a message. The call centre operators go through the same thing everytime I call- 'i'm sending you the internet setting message now once you get it etc etc. Never got it. Still calling through everyday to get internet settings. They have it and they've acknowledge my phone model is on their list but won't give me manual settings over the phone. One girl said she'll get back to me after discussing with... (read more)
Lebara_Cs's Comment
Written on: 19/06/2012
Hi there,
I am sorry about your experience. Please could you message me your number and phone model at pooja.moolchandani@lebara.com and I will look into the matter for you.
Regards,
Pooja M
(Lebara Customer Service)
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Sridharv's Comment
Written on: 07/12/2012
I think now a days mobile operating systems reduced these type of technical problems.
If it is android, almost same procedure to get Internet.
Apple also almost same. I mentioned the procedure for android in the earlier replies! Just check it.
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★★☆☆☆
“Never !”
Written on: 06/04/2012
this is terrible i hate it i wasted 10 quid to get my blackberry internet service lebara then said to me that they dont know when they will have bb internet services and now when i checked my balance i only have 5 quid so i basically wated 10 on nothing lebara = worst phone sim EVER ! (read more)
Sridharv's Comment
Written on: 07/12/2012
BB net services never worked on Lebara till now, the executive should have told you,
They still in discussions to launch BB services.
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★☆☆☆☆
“Unable to contact center in Sydney. web page not very...”
Written on: 29/02/2012
Having a lot a problems to recharge my sim card, why is no 126 122 disconnected????? (read more)
★☆☆☆☆
“Very poor website”
Written on: 19/12/2011 by Piperwarriorpilot
Lebara's website is simply terrible for topping up your pay-as-you-go account. It's always unreliable and you often find yourself going around in circles when trying to log in. Steer well clear. (read more)
Sridharv's Response to Piperwarriorpilot's Review
Written on: 07/12/2012
New mode of to pup HSBC teller machines. ATMs.
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★☆☆☆☆
“£2 = Zero”
Written on: 19/12/2011
I was trying out their service and purchased a scratch card for £5 I received a t e x t m e s s a g e informing me that my credit was low i.e. under £2 without specifying the amount. I am now unable to make a call though I have credit. Being WARNED is FOREARMED. (read more)
Sridharv's Comment
Written on: 07/12/2012
Dial for balance *#1345#
Or call 5588 free voice info.
Or login to your my Lebara on line, you can see the call history, to pup history. Not satisfied with the info, just call customer care 5588 select option to talk to customer care agent @10p per call. Not for minute.
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★☆☆☆☆
“Fraud Lebara ”
Written on: 16/12/2011 by ulver (1 review written)
When you call the customer service of Lebara you will hear that your conversation is recorded. But they actually make lie about this. I said through the phone I wanted 20 pounds one month plan from 13th December to 13th January, and askd again to make sure this amount of plan at the end of the call. But the lebara company charged me 30 pounds, they changed my plan without my permission. They insisted about this fraud and treat the customers like idiots. I phoned them again to ask an... (read more)
★☆☆☆☆
“Amazing arrogance and ability to con you into waste”
Written on: 18/11/2011 by francisoman (1 review written)
I just signed up online. Three boxes Top Up, Auto top up and Scheduled top up comes up. I choose auto top for £20 because an offer states that if you choose auto top for £20 you get £10 free. When I pressed the button Continue after setting up my credit card details, it returns a message 'Thank you, your changes have been successful'. But it does not actually top up for any value. It kept returning this message no matter how many times I tried. I then pressed the Top button and topped... (read more)
Lebara_Cs's Response to francisoman's Review
Written on: 21/11/2011
Hello,
I am sorry about your recent experience and I do understand your frustration. Please note that ‘auto top-ups’ are different from regular (instant) top-ups as they are applied to your number once the credit on your number falls below a certain amount (which you can choose once you set it up). Auto top-up commands the system to top-up after your credit has fallen below a certain amount. On the other hand instant (regular) top-ups are applied immediately to your number.
Please could you e-mail me your number at pooja.moolchandani@lebara.com as I would like to discuss this with you further. Thanks
Regards,
Pooja
(Lebara Customer Service)
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★☆☆☆☆
“Absolutely c.rap”
Written on: 21/10/2011 by bilbo555
I have been with lebara over the past two years. Sometimes when I top up £10 it gave me £20, some other times it does not recognize the top-up voucher while it has been entered correctly. Today , 21 oct 2011, I have been trying to call numerous times, it doesn't work. Text messaging is not currently working either and I am wondering what the HELL is going on. f***ing company. (read more)
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Showing 31 - 40 of 93 Reviews
★★☆☆☆
“Cheap calls but really poor network ”
Written on: 21/10/2011 by Gelo1929
calls are cheap but the network range is really bad, e.g. at the moment i cant make a phone call even to Lebara, all messages fail (read more)
★☆☆☆☆
“Lebara Network! What network? No reception at all,...”
Written on: 12/10/2011
....money all the way! I topped up £20 online reading £10 free credit (not read the small print!) But their headline said so in CAPITAL letters! Fair enough that is my mistake partially, then I've been trying to find a network reception to make a call since then but cannot even reach the customer service as network is SO BAD! Free Sim but what for? Promises what for? They are bigger Con artists than anyone I've ever dealt with! Is there any justice or fairtrade people are out there to... (read more)
★☆☆☆☆
“Total waste of time and money”
Written on: 13/09/2011
Absolutely no signal all across London, wasted soooo much time trying to search for and connect to networks. Online help non-existent. Pay more for actual service! (read more)
★☆☆☆☆
“Expires after 84 days”
Written on: 09/09/2011 by markovian (1 review written)
Well .. I bought one of these to use internationally, so got one, topped up £20 took abroad. I used about £4 credit, and thought, that's ok, £16 will be stored for when I next go overseas. 87 days later, my next trip - put the SIM in my phone - deactivated ! Contacted Lebara who informed you need to place a call or send a text within 84 days or else the SIM is deactivated and the number reallocated. What a CON !! If I get a SIM & number and have credit - it's mine !!!! Deactivating... (read more)
★☆☆☆☆
“INCORRECT CHARGES FOR CALLS NOT MADE-SILENT CUSTOMER...”
Written on: 07/09/2011 by acaria (1 review written)
Lebara at their web site state they charge 10pm per minute for call to UK Mobile. I was charged nearly a 60p a minute to UK Mobile as per their bill and for calls we never made. There was another call charged showing 0 minutes and 0 seconds to Switzerland and charged 10p. This call was also not made by us. I have searched the calls made record on telephone and our address books the number shown does not exist. I telephoned as to why I am charged nearly 60 and the telephone was cut off after... (read more)
★☆☆☆☆
“The worst call quality in the world”
Written on: 20/06/2011
I have been given a Lebera sim card for free with £10.00 credit but to be honest it is the worst thing to make a telephone call using this sim. I called Iran more than 20 times and the call Quality was zero. They could not hear me and i was listening to my own voice. I never ever try Lebera again even for free. I will go back to 08444 numbers. (read more)
★★★★★
“Excellent service for me”
Written on: 16/06/2011 by cnrathi (2 reviews written)
Would certainly recommend it to anyone. Its national call charges are ok (similar to any other big networks) but its international call charges are very low which is a great thing. Their customer service is also very good, would recommend it to anyone. Good signal strength. (read more)
★☆☆☆☆
“Worst basically lebara is fraud and cheaters cant...”
Written on: 23/04/2011
Worst basically lebara is fraud and cheaters cant reach the customer service allways busy.
making good money can be seen in all london buses, trains everywhere.
dont know wheather anyone has complained about them to fairtrade ?
(read more)
Guest's Comment
Written on: 07/09/2011
I fully endorse and agree with the above comments. Cheapness cost is recovered in many ways. I am waiting 8 weeks to end since I formally complained to Lebere when I can complain to Ombudsman. Always check the bills to verify calls made.
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★★☆☆☆
“I tried to ring my sister so many times fail and when...”
Written on: 10/04/2011
I tried to ring my sister so many times fail and when using my other phone it is working straght away. I have no idea why I received sms double one from lebara and my other phone. If you enterd phone number its asked simcard or phone card. (read more)
★☆☆☆☆
“supposed to be cheap calls when you're abroad.......”
Written on: 02/04/2011
supposed to be cheap calls when you're abroad.... unfortunately, what they don't tell you is that you cant actually top up anywhere abroad. Bought a sim in UK and then moved to france. Tried toping up various ways - the online top up doesn't work, you cant call the freephone number from your hand set, and when you buy a top up voucher in a shop to use when you are abroad it wont work either. Called customer services who offered no advice and blamed me for not topping up in the UK before i... (read more)
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Parys's Comment
Written on: 22/04/2013
Maybe it's cos you are using the line for private business as per "pay phone" lol. If they suspect you make sum kinda "odd" calls they will cut u off. It's in their T and Cs. That doesn't mean they are fraudulent. Pls don't discredit Lebara. I'm a subscriber and this is my 3rd time of using the Ul39. They are no frauds!!! Thanks Lebara for connecting me with my family. -Triple Trish.