Lebara Mobile Reviews - www.lebara-mobile.co.uk

★★☆☆☆
1.8 / 5
122
21% of users recommend this
  • Signal Coverage

  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Lebara stole my pay as you go telephone number and the...”

Written on: 01/05/2015 by Webb390 (1 review written)

Lebara stole my pay as you go telephone number and the funds on the phone. They have a very short no use policy (much shorter than others) hidden in the terms. This means they can take your number and use for more lucrative package customers. They are stealing PAYG numbers to subsidise their business. Do not use if you are a PAy as You GO customer… Read Full Review

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★☆☆☆☆

“pack no problem”

Written on: 13/03/2015 by yzGuzman378 (1 review written)

I HAVE BEEN A LEBARA CUSTOMER FOR 6 YEARS USING TWO MOBILES WITH THEM (PAY AS GO)UNTIL LAST WEEK THE 01/03/15--I REQUESTED A NEW SIM CARD FR0M KEEPING MY OWN NUMBER--THET SENT ME A NEW SIM CARD WITH MY CREDIT MISSING? FROM MY SAME PHONE NO? I SPOKE TO 3 SEPERATE OPERATORS THEY SAID I USED MY CREDIT --I CHECKED MY BALANCE BEFORE THE SIM CARD BECAME FAULTY THEY CLAIM BALANCE WAS USED THREE DAYS BEFORE WHEN WAS MY PHONE WAS NOT WORKING ?? I LOGGED ON TO THERE WEBSITE WHICH SHOWS MY CREDIT-- I… Read Full Review

Ifarooq's Comment

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

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Smarty85's Comment

Written on: 08/04/2015

Hi, which is this alternative?
Could you pls share details? Thanks

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★☆☆☆☆

“Incompetent - Avoid at all costs”

Written on: 03/02/2015 by GreysonArnold (1 review written)

Customers services is run by staff who couldn't run a tap let alone solve a network account issue. Quick at sending SIM cards - then everything grinds to a halt because they're completely stup*d. Tried transferring a balance to a new SIM - 2 weeks later they cannot understand what to do - forget it… Read Full Review

Ifarooq's Comment

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

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★☆☆☆☆

“getting PAC number”

Written on: 05/01/2015 by garrypt (1 review written)

trying get PAC number from lebra is total rubbish I have been with network for over 2 yrs I have left asked for my PAC number and still nothink 31 dec I asked for it its 5 th now nothink thay have cut my number and said thay sent it by sms nothink at all its rubbish you email no replys, totally rubbish I will keep posting these reviews about company because if it stops one person using lebra ill be happy ill give it 8 weeks and keep emails and complain to Ofcom this company is waste time I… Read Full Review

Ifarooq's Response to garrypt's Review

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

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★☆☆☆☆

“I am (was!!) a new customer to Lebara. I subscribed...”

Written on: 23/12/2014 by ErickGrady131 (1 review written)

I am (was!!) a new customer to Lebara. I subscribed to the £17 a month UK Plus of 5GB Data, 200 minutes and unlimited sms. Well after 25 days of my first month I could not send any more text. I phoned up to ask why and was informed under fair usage I had used up my allowance and it would be 19 p per text! I asked how many text I,d sent in those 35 days and was informed 897!!! BIZARRE as I paid for unlimited and understood fair usage but 897 texts is classed as breach of my terms and… Read Full Review

Ifarooq's Comment

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

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★☆☆☆☆

“AVOID!”

Written on: 05/12/2014

Signed up for the £7.95 per month deal - 150 mins and unlimited texts. Was fine for a while until they suddenly changed the deal without notification to only Lebara to Lebara phone calls and texts. Strange how this happened as soon as I activated the automatic top up option. Ended up costing me a about £25 because I was calling and texting phones on other networks - as I always had - unaware my deal was now only valid to Lebara network phones! If all your friend are on Lebara then this is ok… Read Full Review

Ifarooq's Comment

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

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★☆☆☆☆

“Lousy coverage, dropped calls, unexplainable signal loss”

Written on: 02/12/2014 by claytonthomas (2 reviews written)

I had Lebara service for 3 months after moving to the UK from the US. Suffice it to say, this is totally unreliable and I wouldn't recommend it to anyone. I've had chronic issues with the signal dropping from 5 bars to 0 in city centers (including London) after which I can't make any calls or get online. I've been forced to restart my phone to reset it (this does work, but it's a nuisance, as it happens almost daily). At one point, I thought it might be an issue with my phone, since I… Read Full Review

Ifarooq's Response to claytonthomas's Review

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

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★★★★★

“I am happy”

Written on: 01/11/2014 by ywetteswan (1 review written)

I am Lebara's customer for 8 years. I am happy with customer service. Never had problems. Signal is very good,even at my work place where others doesn't have. Few times I had phone call from Lebaras team. They offered me cheap phone calls and free minutes. It was very kind, because I call to my country 2-3 times per day. Thanks very much,Lebara's team! I was,I am,I will be your customer!!!… Read Full Review

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★☆☆☆☆

“worst phone company I have ever used!”

Written on: 10/09/2014 by C-HILL (1 review written)

Got one of Lebara's sim cards. Couldn't top up at all. I followed their instructions on the phone, I even tried topping up on line with 2 different computers - I tried a number of times during the course of a 2 week period but to no avail. When I checked my bank statement I noticed that the money was missing from my account but I had no credit on my phone. I couldn't make any calls to any numbers as a message kept saying that I had no credit and that I needed to top up! I called Lebara and… Read Full Review

Ifarooq's Response to C-HILL's Review

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

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★☆☆☆☆

“Worst Customer Service”

Written on: 20/08/2014 by kweiroz (1 review written)

This is the worst customer service I have ever had to deal with. The supervisor was never available... always in a "meeting" or "phone call". They say they will return your call but they won't. I put 25euro internet, 3G credit onto my phone. They didn't add the credit properly so within a day I had nothing. I then spent an excruciating 5days on the phone to Lebara. They gave me 500MB in the end after a lot of drama... Also the hold music is seriously bad!… Read Full Review

Ifarooq's Response to kweiroz's Review

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

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★☆☆☆☆

“My number taken by Lebara without any explanation”

Written on: 13/08/2014 by JonasMead335 (1 review written)

I was using Lebara for a few years. Recently I noticed that I cannot make calls from my SIM, however, I could still accept calls. I asked customer service for help and response was that I didn’t use the SIM card for 84 days. However I knew about this rule and I was using my SIM once a month or so. I remember that I was checking my voicemail about month before and I don’t know how it could happen that SIM was disconnected. I contacted customer services, however, their representative refused… Read Full Review

Ifarooq's Comment

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

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★☆☆☆☆

“WORST NETWORK WITH DUBIOUS BUNDLE ACTIVATION!”

Written on: 12/08/2014 by CarlieHernandez (1 review written)

THIS IS THE WORST NETWORK. I HAVE LEBARA LINE SINCE 2009 BUT THEIR DUBIOUS BUNDLE ACTIVATION CODE WHICH THEY CHANGE WITHOUT INFORMING LOYAL CUSTOMERS WITH A SOLE PURPOSE OF CHEATING THEM… Read Full Review

Ifarooq's Comment

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

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★☆☆☆☆

“Lebara are an absolute nightmare. Their systems,...”

Written on: 07/07/2014 by bbDevine384 (1 review written)

Lebara are an absolute nightmare. Their systems, customer service and employees are atrocious. Galin Tolev and Serge for example to name names. The pay as you go plans are supposed to auto renew if you have an account balance greater than the renewal amount, but invariably what Lebara does is take you money and then cut your service off. They took £18 off my account over the weekend and cut-off my service, even though it should have auto renewed for the month on July 1. Then they are a… Read Full Review

Ifarooq's Comment

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

Reply to this comment
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★☆☆☆☆

“I have stayed with Lebara for 3 years as a PAYG...”

Written on: 27/06/2014 by MargareteBrown (2 reviews written)

I have stayed with Lebara for 3 years as a PAYG customer. Once they charged me 25 times in 5 minutes. In fact, I was at a seminar that day and my mobile was locked. Last month I was on a business trip and could not make phone calls, checked my balance, it was 3p, my credit just disappeared that day. I have checked my statement online, no records on that day. So I contacted them by post, as I knew they charge for 'service' even it is just a voice mail. Once month now, no respond. AVOID!!!… Read Full Review

Ifarooq's Response to MargareteBrown's Review

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

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★☆☆☆☆

“Customer service is SO rude! ”

Written on: 27/06/2014 by Jociek (1 review written)

I went into a mobile zone shop in Switzerland to purchase a prepaid SIM card. At the Mobile Zone shop I asked to purchase a 20 CHF SIM card AND a 1GB data plan at 15 CHF. Somehow I was never charged for the data plan so the 15 CHF for data came off of my call credits. When I checked my credit later that day I only had less than 5 CHF left. I was confused so I went back to the Mobile Zone shop and called Lebara. I tried to explain as well as I could why I was confused (I thought I had 20 CHF… Read Full Review

Ifarooq's Response to Jociek's Review

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

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★☆☆☆☆

“Poor all round”

Written on: 19/06/2014 by gkDavenport274 (1 review written)

I have been with Lebara in the UK since they started, they seemed and were in those days a good operator. My wife lives abroad, and we could call each other and send sms/test message, for very little cost. But in the last 18 months their service, costs, and network have all gone downhill. Firstly their call charges increased, then and now, if you send an sms it is highly unlikely that your receiver will receive the message, as most other UK or international providers do not recognise their… Read Full Review

Ifarooq's Comment

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

Reply to this comment
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★★★☆☆

“help”

Written on: 05/06/2014

Hello! I have lebara uk plus 1200 offer. I finished5 my 2 gb internet data. So now i put credit on my phone again and i want to unscribe this option and activate it again, but i don't want to wait untill it expires, i can't stay without internet for 2 weeks. I txt lebara That SMS with stop but it tells me only about auto renewal.i tried to activate other offer but the won't let me saying i already have one offer. How is it possible not to able to cancel an offer before expiration? Can somebody… Read Full Review

Ifarooq's Comment

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

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★☆☆☆☆

“terrible call quality”

Written on: 29/05/2014 by Vogelse183 (1 review written)

When it rains heavily anywhere can not be reached Customer Service uninformed and ignores the problems users On packages billed incorrectly and contrary to the actual state Really bad operator I would not recommend to anyone… Read Full Review

Ifarooq's Comment

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

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★★★☆☆

“good, cheap, but...”

Written on: 09/05/2014 by SuperJim86 (1 review written)

Pros: Good quality,low cost international calls. Cons: Very bad internet signal,can't even check my email!!! Bad call quality (sometimes)… Read Full Review

Ifarooq's Response to SuperJim86's Review

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

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★☆☆☆☆

“I bought Lebara sim card, added Data Plus 500 Pass for...”

Written on: 23/03/2014 by JeremiahCurran355 (1 review written)

I bought Lebara sim card, added Data Plus 500 Pass for 15 GBP. They declared: "Mobile Data: Unlimited". After 5 days they cancelled my Data Plus pass without prior notice and switched my sim card to pay-as-you-go tariff, 1 GBP for 0.2 Mb, after that all my Lebara balance was withdrawn in 10 minutes. I called them to find out what happened. They said that they applied their amendment: "UNLIMITED data (subject to no naughty abuse of our offer terms and fair use policy)". So, I downloaded 3 Gb… Read Full Review

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