Lebara Mobile - www.lebara-mobile.co.uk

★★☆☆☆
1.7
20.0% of users recommend this
  • Signal Coverage

  • Customer Service

  • Value For Money

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Latest Reviews

“Misled”

★☆☆☆☆

written by Fedupuser2024 on 14/02/2024

Still got no service. They switched off my Lebara SIM, switched off my porting in SIM and left me with no service. Promised me it would port by end of day. 24 hours later still no service. They just misled to you all the time. Utterly useless company. AVOID!

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“Please DO NOT PORT into LEBARA, they do not know how to do”

★☆☆☆☆

written by ashoksamalex on 10/01/2024

Ported into Lebara on 6 Nov 2023 from Lyca. Since then, incoming calls from Lyca network does not reach me. Tested via friends to understand incoming calls from Vodafone, BT, EE, Lebara are working fine. Raising complaints since then almost daily & get a confident response - Issue will be resolved in 24 hours time. They took 3 weeks to accept it was a porting issue. Sent a replacement SIM, made me reset my phone & network umpteen number of times - hard luck - nothing resolved the issue. Data speeds & network coverage in my area is great, which was lone reason of moving into Lebara, but it was a mistake - as my family/friends/colleagues who are on Lyca network are unable to reach me. Update 20-Dec-2023 ================ Nothing much changed other than someone making a call with more re-assurance. Those re-assurance also stopped after Day 2. The customer care easily washing their hands - issue is with Lyca which Lebara team cannot resolve. Update 05-Jan-2024 ================ Nothing much changed. It has been 2 months. Lyca-EE, Lebara-Vodafone : They all are minding their own business. Update 10-Jan-2024 ================ Complain re-raised (yeah they just close the previous complant without validating with me as resolved) on 05-Jan-2024 is CAS-1677460-L6N5L7. On 10-Jan-2024 had to raise new complain CAS-1696478-D9G4H3 as previous one they wish to close without any resolution, but they think it is resolved. Wastage of time for both sides. Incompetent people. Customers - beware - you are at the mercy of fate !

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“Unpleasant Experience and Poor Service at Lebara...”

★☆☆☆☆

written by RKRD.victory on 24/11/2023

Dear Lebara Customer Service Team, I hope this email finds you well. I am writing to express my extreme dissatisfaction with the service I have received from Lebara, specifically regarding a refund issue. Recently, I encountered a problem where my account was charged twice for a single recharge. I promptly raised a complaint, and despite assurances that the issue would be resolved within a couple of days, it has been over a month, and I have yet to receive any refund. This prolonged delay is unacceptable and has caused a great deal of inconvenience. To exacerbate the situation, I have contacted your customer service three times, and each time, my request has not been registered or updated in the system. The explanation provided about a "technical glitch" seems more like an attempt to cover up the inefficiencies within your system. This not only reflects poorly on your customer service but also erodes the trust customers place in your brand. I would like to bring to your attention the unprofessional behavior of one of your customer care staff members. During our interaction, he was rude and unhelpful, even resorting to cutting the call without providing any valid reasons for the delay in processing my refund. Such behavior is unacceptable and tarnishes the reputation of your company. Before speaking to him, I had already spoken to two other staff members who also failed to address my concerns adequately. This experience has left me with no choice but to advise my friends, who are students in the UK and use Lebara, to consider transferring to a more reliable and customer-centric service provider. I urge you to investigate and rectify the issues within your customer service department promptly. A company's success is not solely determined by its offerings but also by the level of customer satisfaction and service quality. I hope to see a swift resolution to my refund concern and improvements in your customer service practices.

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“Buy Lebara if you like spam emails you can't opt out from”

★★☆☆☆

written by Kingbeard1 on 24/06/2023

I have a Lebara SIM only deal. It is fine and does what it says on the tin except Lebara will insist on bombarding you with lots of marketing emails. Irritating, but you can opt out, right? No. You can't. The opt-out option on their emails DOESN'T work. I have opted out each and every month that they have sent me offers on Samsung phones, etc. And every month they send me another offer. This got escalated to their IT who finally wrote to me saying that there was an error and it had been fixed, and the next month the same thing happens. Last month I escalated this to their data protection officer. Sadly he didn't even bother to answer, never mind actually do anything. So my advice is, by all means buy a lebara SIM, but make sure that everything from lebara is marked as spam and rejected by your email. Date of experience: 28th April, 28th May, 24 June 2023

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“Completely inept company ”

★☆☆☆☆

written by on 05/06/2020

Became a customer of Lebara through a USwitch exclusive deal and at first they seemed very professional, sim arrived quickly, set up was easy, there app is good HOWEVER I could not make calls, I could not receive voicemails, could not call on their 5588 number and each time the message was I needed to “top up” my account although the account is a 30 day rolling contract. Finally made a call to customer service and then I realised the error I had made with this company, the operator simply did not listen, advised me nobody was in the wrong, it’s just Lebara hadn’t taken the payment! Was advised the complaints team would call me within 24/48 hours, and “negotiate with me” neither she or her supervisor could help, in the end she put my call on hold and never returned back to me, absolutely appalling service. Who has ever heard of a mobile phone company stating you would get a call from another department within 24/48 hours, in the meantime cannot use the phone, For me the final conclusion deduced is there is inherent ineptitude in this company, for no other reason than, having emailed to the CEO, I received no acknowledgment or reply from my correspondence, so they must either be inundated with complaints or totally arrogant. Needless to say the call from the complaints department never materialized either. I have now stopped the credit card payments and am sure they will resort to heavy handed tactics and refer to their T&C’s The motto of the story, if the deal is too good there is a distinct reason and this company gets a Gold star for ineptitude and arrogance.

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“Terrible ”

★☆☆☆☆

written by MaeveBanks379 on 24/08/2017

What a rip off libara mobile phone company is not recommend to no body.I haven't used my phone for a bit they sucked my credit. .this is rip off libara.

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“unprofessional ”

★☆☆☆☆

written by Rivera50 on 19/07/2017

Unprofessional ,slow and it akes so long to get things done. Always a technical fault with there system

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“Cheap and meets the advertised use”

★★★★★

written by Ace100 on 15/07/2016

I bought a SIM at Victoria station for 10 pounds which gives 1GB of internet, 500 mins of Uk and 500 mins of international calls over a 30 day period. I have called UK and Canada without any issues and the internet connectivity is fast. I would recommend this product to any visitor looking for cheap, phone/internet service.

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“Worst customer service - stay away”

★☆☆☆☆

written by Izabelle124 on 12/02/2016

don't even try to get near these guys, they have been mocking me for almost 10 days, trying to solve a problem that occurred during porting in my old number. I have spent several hours on the phone and on the chat facility, with absolutely no success to find a solution to the problem. As a result, I was left hanging for 10 days, just to hear that for a request to speak with a supervisor that could take up to another 3 days. They do not even have a way to refund you, and cancel the bundle. Worst company customer service I have ever experienced.

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“Initially looked O.K. but then...”

★★☆☆☆

written by on 11/01/2016

When I joined lebara I was quite happy with the offer, I chose them because it's on Vodafone with good coverage. I recommended it to my son, my girlfriend and though they were decent enough a provider. Unfortunately since then within last 11 months we experienced a lot of problems. My son already left them, my girlfriend lost her old number switched off by lebara due to very short period allowed not to top up, and I still use it but just last night £3.58 DISAPPEARED from my account bringing it down to zero which I realised some 20 hours later trying to make an international call. I calculated how much I could have spent since the last top-up on the 31st Dec based on call log in my phone as their website is poor and I am positive they stole the abovementioned amount!!! It could be some indication when at 5 a.m. there was a text I could borrow £1 from them for the price of 20p... I thought it was an advert but obviously it was following them "removing" my balance in a mysterious way when I was sweet asleep! BTW I have a pack with minutes, texts and internet so it was not any automated 'phone usage'. I cannot even ring them straight away as: 1. Customer Service lines are closed after 8 p.m.; 2. I will have to borrow that £1 as they charge for calling your own network's Customer Service. I am not a happy bunny I tell You...

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“They are ROBBERS. HORRIFIC COMPANY”

★☆☆☆☆

written by dronfx on 08/01/2016

I called to Latvia on mobile. The actual price is 5 p per minute. I was 5 minutes on phone and they charged me more than 50 p. So, it happened many times. I just stop using their services. AVOID LEBARA TO PREVENT BEING ROBBED

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“Lebara- Big Mistake”

★☆☆☆☆

written by Reid435 on 20/12/2015

I am a Lebara user for almost an year now. As far as service and clarity are concerned I never got much issue with it. However, I would definitely say that the company uses unethical means to eat you money and internet MB's in order to make more money. I had top up my phone and opted for FLEXIM package and what I see was absolutely bizarre. My 500MB's were deducted within 1 day. I don't use 3G for whole day neither I downloaded anything. I received a message exactly the next day offering me to buy more MB's. I got so stressed after this that where has my data gone. I immediately called customer care and such a useless response I got. I told them that I know my internet usage better than you. If you don't want to waste and get stressed please don't use Lebara. The cheat people. I am not aware where can I file a complain against them if I can I would happily do that.

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“Don't use Lebara”

★☆☆☆☆

written by 256McLeod on 18/10/2015

Why not use Lebara? -No 4G service. -Their web service doesn't show charges due to data usage. -Coverage is really poor compared with other providers. -Service has simply gone down for hours on end several times (in central London!), with apologies via Twitter. -Worst of all, data fees are exorbitant, and charges are not reported on your account. Oh, and after using them for several months they increased my rates by 50%. Horrible, horrible company, strongly recommend against.

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“Topups”

★☆☆☆☆

written by Torresjp163 on 27/05/2015

I have been with Lebara for years and have recommended friends. Suddenly I cant Top up online to receive the benefits offered by doing so. I contacted Lebara and was told to turn on cookies and that would be OK then the operator terminated the online help chat. absolute rubbish I tried on 4 different computers even the one I have used successfully for years to get yet again a "sorry your transaction has not continued" Rubbish. When you look at it, Lebara offer double credit online ie. put on 30 get 30 credit. It would apear that this facility has been turned off to force you to topup elsewhere and only get 50 percent credit Just a thought !!!!!!!!!

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“Top up vouchers”

★☆☆☆☆

written by AubreyLarsen182 on 25/05/2015

I purchased a top up voucher for my lyca mobile SIM card in Dublin and it would not work. I was only in Dublin for the day so when I got back to the UK I contacted the company to see what the problem was. They informed me that the voucher I was given was from 2011 and had already been used. They said it wasn't their problem and go back to Ireland and speak to the shop where I bought it. Yeh right!, Lyca take no responsibility for their name being used on top up vouchers so make sure you choose a different supplier and certainly not this one!!

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“Lebara stole my pay as you go telephone number and the...”

★☆☆☆☆

written by Webb390 on 01/05/2015

Lebara stole my pay as you go telephone number and the funds on the phone. They have a very short no use policy (much shorter than others) hidden in the terms. This means they can take your number and use for more lucrative package customers. They are stealing PAYG numbers to subsidise their business. Do not use if you are a PAy as You GO customer.

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“pack no problem”

★☆☆☆☆

written by yzGuzman378 on 13/03/2015

I HAVE BEEN A LEBARA CUSTOMER FOR 6 YEARS USING TWO MOBILES WITH THEM (PAY AS GO)UNTIL LAST WEEK THE 01/03/15--I REQUESTED A NEW SIM CARD FR0M KEEPING MY OWN NUMBER--THET SENT ME A NEW SIM CARD WITH MY CREDIT MISSING? FROM MY SAME PHONE NO? I SPOKE TO 3 SEPERATE OPERATORS THEY SAID I USED MY CREDIT --I CHECKED MY BALANCE BEFORE THE SIM CARD BECAME FAULTY THEY CLAIM BALANCE WAS USED THREE DAYS BEFORE WHEN WAS MY PHONE WAS NOT WORKING ?? I LOGGED ON TO THERE WEBSITE WHICH SHOWS MY CREDIT-- I HAVE RECOMMENDED LEBARA TO LOTS OF FRIENDS AND FAMILY I WOULD NOT RECOOMMEND LEBARA TO ANY ONE AS I NOW WAITING FOR THE TWO PAC NOS SO CAN TRANSFERRED TO O2 AS THEY ARE MUCH CHEAPER DONT BE FOOLED BY LEBARA

Ifarooq's Comment

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

Reply to this comment

Smarty85's Comment

Written on: 08/04/2015

Hi, which is this alternative?
Could you pls share details? Thanks

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“Incompetent - Avoid at all costs”

★☆☆☆☆

written by GreysonArnold on 03/02/2015

Customers services is run by staff who couldn't run a tap let alone solve a network account issue. Quick at sending SIM cards - then everything grinds to a halt because they're completely stup*d. Tried transferring a balance to a new SIM - 2 weeks later they cannot understand what to do - forget it.

Ifarooq's Comment

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

Reply to this comment
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“getting PAC number”

★☆☆☆☆

written by garrypt on 05/01/2015

trying get PAC number from lebra is total rubbish I have been with network for over 2 yrs I have left asked for my PAC number and still nothink 31 dec I asked for it its 5 th now nothink thay have cut my number and said thay sent it by sms nothink at all its rubbish you email no replys, totally rubbish I will keep posting these reviews about company because if it stops one person using lebra ill be happy ill give it 8 weeks and keep emails and complain to Ofcom this company is waste time I think customer service is one person

Ifarooq's Response to garrypt's Review

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

Reply to this comment
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“I am (was!!) a new customer to Lebara. I subscribed...”

★☆☆☆☆

written by ErickGrady131 on 23/12/2014

I am (was!!) a new customer to Lebara. I subscribed to the £17 a month UK Plus of 5GB Data, 200 minutes and unlimited sms. Well after 25 days of my first month I could not send any more text. I phoned up to ask why and was informed under fair usage I had used up my allowance and it would be 19 p per text! I asked how many text I,d sent in those 35 days and was informed 897!!! BIZARRE as I paid for unlimited and understood fair usage but 897 texts is classed as breach of my terms and conditions. The customer service fella would not budge it was his and Lebaras way with no compromise. A shocking attitude and stance from Lebara. So after 25 days I now ask for my pac code and and leave Lebara. They are shocking. All I say to people be carful with Lebara on all the unlimited they offer as its just not true. I WOULD NEVER recommend this terrible company...KEEP WELL CLEAR OFF. The customer services attitude is there way or no way.

Ifarooq's Comment

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

Reply to this comment
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Asked by Lozzenger712 on 16th August 2015 Report this content
My friend has a mobile on this mobile network and was wondering if it is common for mobiles under this broadband to only allow access to answering text messages with other mobile devices under the Lebara? Or if he is just being a complete liar to me.

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Asked by robert42 on 8th June 2014 Report this content
I chose Lebara but I want my money back if possible. How do I get a refund?

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Asked by ciannah on 23rd April 2014 Report this content
Why is my Sim not letting me top up?

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Asked by vasi on 17th February 2014 Report this content
Why is it not possible to send text message with my sim?

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