Lebara Mobile Reviews - www.lebara-mobile.co.uk

★★☆☆☆
1.8 / 5
23% of users recommend this
  • Signal Coverage

  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“I am happy”

Written on: 01/11/2014 by ywetteswan (1 review written)

I am Lebara's customer for 8 years. I am happy with customer service. Never had problems. Signal is very good,even at my work place where others doesn't have. Few times I had phone call from Lebaras team. They offered me cheap phone calls and free minutes. It was very kind, because I call to my country 2-3 times per day. Thanks very much,Lebara's team! I was,I am,I will be your customer!!!… Read Full Review

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★☆☆☆☆

“worst phone company I have ever used!”

Written on: 10/09/2014 by C-HILL (1 review written)

Got one of Lebara's sim cards. Couldn't top up at all. I followed their instructions on the phone, I even tried topping up on line with 2 different computers - I tried a number of times during the course of a 2 week period but to no avail. When I checked my bank statement I noticed that the money was missing from my account but I had no credit on my phone. I couldn't make any calls to any numbers as a message kept saying that I had no credit and that I needed to top up! I called Lebara and… Read Full Review

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★☆☆☆☆

“Worst Customer Service”

Written on: 20/08/2014 by kweiroz (1 review written)

This is the worst customer service I have ever had to deal with. The supervisor was never available... always in a "meeting" or "phone call". They say they will return your call but they won't. I put 25euro internet, 3G credit onto my phone. They didn't add the credit properly so within a day I had nothing. I then spent an excruciating 5days on the phone to Lebara. They gave me 500MB in the end after a lot of drama... Also the hold music is seriously bad!… Read Full Review

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★☆☆☆☆

“My number taken by Lebara without any explanation”

Written on: 13/08/2014 by JonasMead335 (1 review written)

I was using Lebara for a few years. Recently I noticed that I cannot make calls from my SIM, however, I could still accept calls. I asked customer service for help and response was that I didn’t use the SIM card for 84 days. However I knew about this rule and I was using my SIM once a month or so. I remember that I was checking my voicemail about month before and I don’t know how it could happen that SIM was disconnected. I contacted customer services, however, their representative refused… Read Full Review

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★☆☆☆☆

“WORST NETWORK WITH DUBIOUS BUNDLE ACTIVATION!”

Written on: 12/08/2014 by CarlieHernandez (1 review written)

THIS IS THE WORST NETWORK. I HAVE LEBARA LINE SINCE 2009 BUT THEIR DUBIOUS BUNDLE ACTIVATION CODE WHICH THEY CHANGE WITHOUT INFORMING LOYAL CUSTOMERS WITH A SOLE PURPOSE OF CHEATING THEM… Read Full Review

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★☆☆☆☆

“Lebara are an absolute nightmare. Their systems,...”

Written on: 07/07/2014 by bbDevine384 (1 review written)

Lebara are an absolute nightmare. Their systems, customer service and employees are atrocious. Galin Tolev and Serge for example to name names. The pay as you go plans are supposed to auto renew if you have an account balance greater than the renewal amount, but invariably what Lebara does is take you money and then cut your service off. They took £18 off my account over the weekend and cut-off my service, even though it should have auto renewed for the month on July 1. Then they are a… Read Full Review

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★☆☆☆☆

“I have stayed with Lebara for 3 years as a PAYG...”

Written on: 27/06/2014 by MargareteBrown (2 reviews written)

I have stayed with Lebara for 3 years as a PAYG customer. Once they charged me 25 times in 5 minutes. In fact, I was at a seminar that day and my mobile was locked. Last month I was on a business trip and could not make phone calls, checked my balance, it was 3p, my credit just disappeared that day. I have checked my statement online, no records on that day. So I contacted them by post, as I knew they charge for 'service' even it is just a voice mail. Once month now, no respond. AVOID!!!… Read Full Review

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★☆☆☆☆

“Customer service is SO rude! ”

Written on: 27/06/2014 by Jociek (1 review written)

I went into a mobile zone shop in Switzerland to purchase a prepaid SIM card. At the Mobile Zone shop I asked to purchase a 20 CHF SIM card AND a 1GB data plan at 15 CHF. Somehow I was never charged for the data plan so the 15 CHF for data came off of my call credits. When I checked my credit later that day I only had less than 5 CHF left. I was confused so I went back to the Mobile Zone shop and called Lebara. I tried to explain as well as I could why I was confused (I thought I had 20 CHF… Read Full Review

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★☆☆☆☆

“Poor all round”

Written on: 19/06/2014 by gkDavenport274 (1 review written)

I have been with Lebara in the UK since they started, they seemed and were in those days a good operator. My wife lives abroad, and we could call each other and send sms/test message, for very little cost. But in the last 18 months their service, costs, and network have all gone downhill. Firstly their call charges increased, then and now, if you send an sms it is highly unlikely that your receiver will receive the message, as most other UK or international providers do not recognise their… Read Full Review

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★★★☆☆

“help”

Written on: 05/06/2014

Hello! I have lebara uk plus 1200 offer. I finished5 my 2 gb internet data. So now i put credit on my phone again and i want to unscribe this option and activate it again, but i don't want to wait untill it expires, i can't stay without internet for 2 weeks. I txt lebara That SMS with stop but it tells me only about auto renewal.i tried to activate other offer but the won't let me saying i already have one offer. How is it possible not to able to cancel an offer before expiration? Can somebody… Read Full Review

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★☆☆☆☆

“terrible call quality”

Written on: 29/05/2014 by Vogelse183 (1 review written)

When it rains heavily anywhere can not be reached Customer Service uninformed and ignores the problems users On packages billed incorrectly and contrary to the actual state Really bad operator I would not recommend to anyone… Read Full Review

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★★★☆☆

“good, cheap, but...”

Written on: 09/05/2014 by SuperJim86 (1 review written)

Pros: Good quality,low cost international calls. Cons: Very bad internet signal,can't even check my email!!! Bad call quality (sometimes)… Read Full Review

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★☆☆☆☆

“I bought Lebara sim card, added Data Plus 500 Pass for...”

Written on: 23/03/2014 by JeremiahCurran355 (1 review written)

I bought Lebara sim card, added Data Plus 500 Pass for 15 GBP. They declared: "Mobile Data: Unlimited". After 5 days they cancelled my Data Plus pass without prior notice and switched my sim card to pay-as-you-go tariff, 1 GBP for 0.2 Mb, after that all my Lebara balance was withdrawn in 10 minutes. I called them to find out what happened. They said that they applied their amendment: "UNLIMITED data (subject to no naughty abuse of our offer terms and fair use policy)". So, I downloaded 3 Gb… Read Full Review

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★☆☆☆☆

“Lebara UK increased call rates 150% Dec/2013...”

Written on: 13/12/2013 by Marcus7 (1 review written)

I have been a loyal customer with lebara for many years since it was offering the convenience of cheap international calling and at the same time (USED TO BE) cheap local and national calls. This has all changed now customers should be warned that you are being charged more than what you know or think. I had two incidents the first happened about 3-4 weeks ago with a friend who is also with Lebara and he was charged £7.50 to get 1GB for one month when he never subscribed for this and only… Read Full Review

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★☆☆☆☆

“False advertising, horrible customer service”

Written on: 29/11/2013

Lebara does not respect the terms and conditions it publishes on its website for freezing and reactivating SIMs… Read Full Review

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★☆☆☆☆

“Lebara, Seize trading, you're the worst!!!”

Written on: 11/11/2013 by lebaraloather (1 review written)

From the day I joined lebara, I have had nothing good to say about them. Cheap calls do not compensate the trouble you go through with them, especially with customer services, you will notice that when you do get through to them, that you receive an unwelcome response with a strong tone of attitude and you will notice that all the operators have a certain accent,(call me a cynic)but there is a clue there!! they give the same excuse for every different problem you encounter. "We are updating our… Read Full Review

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★☆☆☆☆

“Simply a Joke”

Written on: 09/11/2013

Worse experience ever, money token from my account when ordered their Uk15 sim, never received the Sim and their confirmation email order. Customer service useless and unprofessional, sent several emails and made few phone calls, I was promised a call back (that obviously I never received) as manager or supervisor " weren't on shift" every time I rang ( how unlucky am I??? ) They lost or couldn't track my order apparently, operator said the most different things. After advising them I was… Read Full Review

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★★☆☆☆

“Lebara Genuine Review”

Written on: 06/10/2013

Lebara and lyka this are the two SIM's which r commonly being used in UK by Indians. This are almost the same, the basic difference is some features which lebara doesn't support i.e call waiting. Further there are some network issue with lebara sometime. As a customer I will prefer Lyka over Lebara. So in order to gain our confidence they need to work on this… Read Full Review

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★★☆☆☆

“Fraudulent ”

Written on: 03/10/2013 by Drimadoo (1 review written)

Have had a libara SIM card for some time. Did not use it much , just to ring my son in Australia . In September my hubby noticed £50 had gone out of our bank account ,in one day in three transactions. My phone had not been credited with this . We have been trying since then to get the money back. Everyone is very polite but fail to follow up on the promise to sort it out. Should have read the reviews before starting with them… Read Full Review

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★☆☆☆☆

“Not for travellers”

Written on: 08/09/2013

A cellphone company in London recommended the Lebera simcard to us. We were on holiday in London before travelling through Europe for two months. The simcard worked overseas, but roaming rates in some countries were steep. However, the phone proved useless to us. We only discovered once in Europe that we could only top-up in the UK or using a UK credit card. We couldn't call customer service since we were already overseas. A waste of money. If we had any idea this would be the case we… Read Full Review

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