Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 24/02/2011
Very slow in communicating. Telephone the usual "we are experiencing a high number of call" and email responses up to 14 days. From date os submitting the claim form and documentation along with a telephone 'interogation' another 4 weeks to payment. This included mislaying the original claim form. All in all a satisfactory score based on the final outcome.
… Read Full Review
Written on: 08/05/2009
Easy to purchase Holiday Insurance from travel plan direct.
We should have asked what percentage of claims are paid.
Staff are very polite, even when they are refusing to pay without reason… Read Full Review
Written on: 03/08/2008
TravelPlan Direct travel insurance were brilliant with fast and sympathetic treatment of our claim when our son was seriously injured in the US in 2005. While other companies may have tried to wriggled out of their responsibility, Travel Plan Direct were helpful and supportive, and paid up in full, easing what was a terrible experience for us all. We have used them ever since… Read Full Review
As rated by our community of reviewers
" I wish I had never taken this policy out. I went to Corfu and unfor... " Read More
" Worst customer service " Read More
" More than 3 years " Read More
Written by tokao
" Paid for my pneumonia " Read More
" Missed payment charge " Read More