We Buy Any Car Reviews - www.webuyanycar.com

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  • Customer service

  • Value For Money

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webuyanycar.com take customer service very seriously and strive to always deliver a fast, safe and fair service to every one of our customers nationwide. Our social media team read every review about us online to help and thank our customers and use the feedback to improve everything from our website to our branches. Please help us to do this by leaving the name of the branch you visited or name of the buyer you dealt with. If you would like to get in contact directly please email us at SocialMedia (at) webuyanycar.com. Please note no webuyanycar.com staff will every leave a comment online without making it clear that they work for the company.
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Latest Reviews

“Excellent !”

Written on: 09/07/2014 by 311Allison (1 review written)

Very simple and smooth process. Price more than fair - just remember to bring all your documents… Read Full Review

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“Great service and knowledge quick and efficient ”

Written on: 08/07/2014 by cbJohnson235 (1 review written)

Had great service. Paperwork and time taken was reasonably quick and effortless. All in all am easy task to sell my car to webuyanycar… Read Full Review

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“You get what you ask for”

Written on: 08/07/2014 by Brownbm183 (1 review written)

Great service from the assistant who sorted our issue on HP that had not been closed off by lender. Negotiated a far better price than was first offered. Remember though your car will be inspected and inspected thoroughly even down to scratches on alloy or damage to interior. If your not happy walk away. Assistant was helpful and very polite Yes would recommend but ensure we gave them the full details on what happens. If you want a quick sale go for it… Read Full Review

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“Impressed actually!”

Written on: 07/07/2014 by CW123 (1 review written)

Used this service for the first time at Bromborough branch. Very friendly and no nonsense approach treated fairly and very straight forward. The person I meet with - very good manner with clients. Would recommend… Read Full Review

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“Commercial”

Written on: 07/07/2014 by Adrieln1988 (1 review written)

I change the channel or mute the sound every time their commercial comes on. I find it to be very annoying. I would never deal with them because of this… Read Full Review

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Webuyanycar's Comment

Written on: 07/07/2014

Hello,

Thank you so much for taking the time to leave us a review. We're constantly striving to improve our service so your feedback is very important to us.

We apologise that our advert has caused annoyance, this was never our intention.

Kind Regards,

Lisa, on behalf of webuyanycar.com

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“what a joke”

Written on: 06/07/2014 by 257Holder (1 review written)

Wot a joke of a estimate 54 Renault 38.000 miles excellent cond and dey offer £450 wot a joke should be on you been framed because that's funny to… Read Full Review

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Webuyanycar's Comment

Written on: 07/07/2014

Hello,

Thank you for taking the time to leave us a review, we're constantly striving to improve our service, so your feedback is very important.

I would like to take this opportunity to respond to your comment in the hope of explaining more about your valuation.

We don't claim to be able to offer the best possible price, you may well get slightly more for your vehicle through private sale, we simply guarantee a quick, easy and safe way of selling, free from the hassles that come with private sale: haggling with strangers, negotiating with time-wasters, waiting in for viewers, placing adverts and waiting by the phone.

My apologies that we were unable to help you on this occasion.

Kind Regards,

Lisa, on behalf of webuyanycar.com

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“Too little”

Written on: 04/07/2014

Following discussions with Dealers and "Independents" the amount offered is derisory ! … Read Full Review

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Webuyanycar's Comment

Written on: 07/07/2014

Hello,
Thank you for taking the time to leave us a review, we are constantly striving to improve our business, so customer feedback is very important to us.

I would like to take this opportunity to answer your comment in the hope of explaining the reasons behind your valuation.

We don't claim to be able to offer the best possible price, you may well get slightly more for your vehicle through private sale, we simply guarantee a quick, easy and safe way of selling, free from the hassles that come with private sale: haggling with strangers, negotiating with time-wasters, waiting in for viewers, placing adverts and waiting by the phone.

My apologies that we were unable to live up to your expectations in terms of price.

kind Regards,

Lisa, on behalf of webuyanycar.com


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“Great service”

Written on: 04/07/2014

It couldn't have been easier ! They offered me £1k more than the VW dealers . Money appeared as agreed . Well worth giving these people a try ! Customer service was friendly with no false bull , even though I totally got the time wrong and was an hour early they still fitted me in early . Reccomended !… Read Full Review

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Webuyanycar's Comment

Written on: 07/07/2014

Hello,
Thank you for taking the time to leave us a review, we are constantly striving to improve our business, so customer feedback is very important to us.

We're very glad to hear that you were happy with our service and price and that you'll be happy to recommend us to others.

Thanks again for taking the time to leave us a comment, we really appreciate it.

Kind Regards,

Lisa, on behalf of webuyanycar.com

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“Saab 93 TTID”

Written on: 04/07/2014 by Wade8478 (1 review written)

Overall was a good experience. I took my car to Milton Keynes dealt an advisor. Have to say he was fantastic really really nice guy very genuine made it a very pleasant experience. Tim called me a couple of times before I had my appointment, and was there to meet me when I arrived to show me where to park etc. He was very professional and courteous a real credit to webuyanycar. The appointment went well was around 20 mins. We went around the car inspected it took it for a quick test drive… Read Full Review

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“A satisfied customer”

Written on: 03/07/2014

We had dealings with 2 staff at the Chelmsford branch, and found both to be pleasant and professional. My Ford Focus was given a very fair price - higher than I had been offered by any dealers. I didn't accept the first price offered, so it is worth asking for more - they will phone an area manager to see if he will sanction a higher payment than the computer feeds them. It's always worth a try! I got an extra £100. I also opted for the payment to be fast tracked, which costs an extra £25… Read Full Review

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Webuyanycar's Comment

Written on: 07/07/2014

Hello,

Thank you for taking the time to leave us a review, we are constantly striving to improve our business, so customer feedback is very important to us.

We're very glad to hear that you found our staff pleasant and professional and that you'll be happy to recommend us to others.

Thanks again for taking the time to leave us a review, we really appreciate it.

Kind Regards,

Lisa, on behalf of webuyanycar.com

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“You should expect some scratches on an 11 year old car!”

Written on: 03/07/2014

My car was 11 years old with a very low mileage and full service history, and was originally valued on line at about £600. This was only reduced by about £100 after I notified 2 small dents and some difficulty changing gear. Following my appointment and valuation, it was noted that there was a significant scratch associated with one of these dents which reduced the price by a further £45, which I agree was acceptable. However after every single minor scratch including 2 on the rubberized… Read Full Review

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Webuyanycar's Comment

Written on: 07/07/2014

Hello,

Thank you for taking the time to leave us a review, we're constantly striving to improve our service, so your feedback is very important to us. I'd like to take this opportunity to respond to your review in the hope of explaining the reasons for the change in your valuation.


We always carry out an on-site inspection of a vehicle before we offer to buy it. If we consider that its value is affected by any aspect of its history or condition, including any unusual feature or customisation which was not apparent to us when we gave the online valuation, the price that we offer will differ from the online valuation. If the condition of the car entered online matches our assessment of your car then we offer a price which matches the online valuation.

My apologies that we did not live up to your expectations on this occasion.

Kind Regards,

Lisa, on behalf of webuyanycar.com


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“Barnsley centre”

Written on: 02/07/2014 by Noemij391 (1 review written)

Having just taken on a company car, decided to sell the yaris 115k miles on clock, online price ok and expected to be lowered at the depot ,brilliant service from the salesman & delighted with the final price. My only gripe with the service is the extortionate FEE, get this lowered or removed and you get top marks… Read Full Review

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Webuyanycar's Comment

Written on: 02/07/2014

Hello,

Thank you so much for taking the time to leave us a review. We're constantly striving to improve our service, so your feedback is very important to us.

We're very glad to hear that you were happy with our service. In response to your comment regarding the admin fee, this is a fee we charge only if you decide to sell to us and consists of transportation, disposal and admin.


Thanks again for taking the time to provide us with feedback, we really appreciate it.

Kind Regards,

Lisa, on behalf of webuyanycar.com

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“Polite customer service”

Written on: 01/07/2014 by pyoule (1 review written)

I was happy with customer service (polite and sincere) and price offered. I also liked the fact that there was no haggling and hence the process was quick and efficient… Read Full Review

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Webuyanycar's Response to pyoule's Review

Written on: 02/07/2014

Hello,

Thank you so much for taking the time to leave us a review. We're constantly striving to improve our service, so your feedback is very important to us.

We're very glad to hear that you found our staff polite and sincere and our service quick and efficient.

Thanks again for taking the time to provide us with feedback, we really appreciate it.

Kind Regards,

Lisa, on behalf of webuyanycar.com

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“Efficient and fair”

Written on: 29/06/2014 by Elliotter373 (1 review written)

Great service , simple, efficient and hassle free. Much better price than offered at part exchange and everything was really well organised. Took all the hassle out of selling my car. Would recommend to anyone considering selling their car Thank you… Read Full Review

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Webuyanycar's Comment

Written on: 01/07/2014

Hello,

Thank you so much for taking the time to leave us a review. We're constantly striving to improve our service, so your feedback is very important to us.

We're very glad to hear that you found our service efficient and fair and that you'll be happy to recommend us to others.

Thanks again for taking the time to provide us with feedback, we really appreciate it.

Kind Regards,

Lisa, on behalf of webuyanycar.com

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“Convenience at a cost”

Written on: 29/06/2014 by Focusseller (1 review written)

Very friendly service at the Camberley centre and the whole process was quick and convenient. I had to sell my car on a specific day, as I was moving overseas the next day. This option worked really well in terms of making things easy for me, but once all the chips had been taken into account, the price offer was well below what I would have got in a private sale. I would recommend a friend to do the same but not if the money was the most important thing to them… Read Full Review

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Webuyanycar's Response to Focusseller's Review

Written on: 01/07/2014

Hello,

Thank you so much for taking the time to leave us a review. We're constantly striving to improve our service, so your feedback is very important to us.

We're very glad to hear that you were happy with our service. I would like to take this opportunity to respond to your comment regarding the decrease in your valuation.

We always carry out an on-site inspection of a vehicle before we offer to buy it. If we consider that its value is affected by any aspect of its history or condition, including any unusual feature or customisation which was not apparent to us when we gave the online valuation, the price that we offer will differ from the online valuation. If the condition of the car entered online matches our assessment of your car then we offer a price which matches the online valuation.

Thanks again for taking the time to provide us with feedback, we really appreciate it.

Kind Regards,

Lisa, on behalf of webuyanycar.com

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“Nottingham Central Branch”

Written on: 29/06/2014 by Mghelani (1 review written)

Mr Maurius Van Rensburgh was very polite, professional nd extremely fair on dealing with me when I sold my X5. I was explained the whole procedure thoroughly in a simple and friendly manner. I would definitely recommend this service to my friends and family… Read Full Review

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Webuyanycar's Response to Mghelani's Review

Written on: 01/07/2014

Hello,

Thank you so much for taking the time to leave us a review. We're constantly striving to improve our service, so your feedback is very important to us.

We're very glad to hear that you found our service simple and friendly and that you'll be happy to recommend us to others. I'll be sure to pass on your kind words to Marius.

Thanks again for taking the time to provide us with feedback, we really appreciate it.

Kind Regards,

Lisa, on behalf of webuyanycar.com

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“Great customer service”

Written on: 27/06/2014 by BigPeteC (1 review written)

We visited the Oldham branch on 26/07/2014. The gentleman who dealt with us was extremely welcoming and made us feel at ease. He was very professional and quickly assessed our vehicle and made an offer to purchase, he made all the paperwork easy to understand and we would recommend the gentleman for a pay rise!… Read Full Review

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Webuyanycar's Response to BigPeteC's Review

Written on: 01/07/2014

Hello,

Thank you so much for taking the time to leave us a review. We're constantly striving to improve our service, so your feedback is very important to us.

I'll be sure to pass on your kind words to our branch manager in Oldham.

Thanks again for taking the time to provide us with feedback, we really appreciate it.

Kind Regards,

Lisa, on behalf of webuyanycar.com

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“Happy with the service. Very quick process.”

Written on: 26/06/2014

I was given a quote on my car based on the information I gave on the website. I then made an appointment with the Caerphilly branch for the team to give me a quote after seeing the car. The quote dropped a few quid due to a few marks on the car but I was happy with the quote. The staff member was very informative and helpful and the sales process only took about 20 minutes… Read Full Review

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Webuyanycar's Comment

Written on: 01/07/2014

Hello,

Thank you so much for taking the time to leave us a review. We're constantly striving to improve our service, so your feedback is very important to us.

We're very glad to hear that you were happy with our service and staff. I'll be sure to pass on your kind words to our branch manager in Caerphilly.

Thanks again for taking the time to provide us with feedback, we really appreciate it.

Kind Regards,

Lisa, on behalf of webuyanycar.com

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“Quick, easy sale”

Written on: 24/06/2014 by MarleyMcNeil297 (1 review written)

I needed to sell my car quickly due to getting a lease car through work. Opted to use We Buy Any Car and went on the website to check the valuation..did expect a bit more than what was offered but needed to sell quickly so didn't have much time to faff about trying to sell it privately. Made an appointment to take my car to the local We Buy Any Car dealer and he checked my car then made an offer. Had £45 knocked off for a stone chip in the bonnet but could live with that. £49.99… Read Full Review

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Webuyanycar's Comment

Written on: 01/07/2014

Hello,

Thank you so much for taking the time to leave us a review. We're constantly striving to improve our service, so your feedback is very important to us.

We're very glad to hear that you were happy with our service.

Thanks again for taking the time to provide us with feedback, we really appreciate it.

Kind Regards,

Lisa, on behalf of webuyanycar.com

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“Car sale the easy way!”

Written on: 24/06/2014 by TheTaffs (1 review written)

It was an extremley easy and pleasant experience from the start. To top it all off the Salesperson that handled our sale was an absolute gent. I would definitely recommend a friend, especially if the Salesperson is the same! He is a credit to your company. The communication and advice received via email and text was second to non. Very informative and useful. If there is one thing I would recommend, it would be better road signs on the approach… Read Full Review

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Webuyanycar's Response to TheTaffs's Review

Written on: 01/07/2014

Hello,

Thank you so much for taking the time to leave us a review. We're constantly striving to improve our service, so your feedback is very important to us.

We're very glad to hear that you found our service easy and pleasant and that you'll be happy to recommend us to others.

Thanks again for taking the time to provide us with feedback, we really appreciate it.

Kind Regards,

Lisa, on behalf of webuyanycar.com

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