Written on: 25/02/2013
Received my Merrell Moab GTX Shoes the Next Day via UPS after placing my order online at 11.40 the previous morning. Very impressed with delivery service. When i received the shoes i found them to be packaged well and in their original box with a dispatch note. There was no damage to box which is good. The shoes themselves are excellent and i have taken them up into the lakeland fells almost every weekend since. The Gore Tex liner is still performing and i dont find the shoes... (read more)Visit fitnessfootwear.com
Written on: 23/09/2011
The items - North Face Hedgehog Sandals, Demitasse Brown Total cost £34.94 did not fit correctly. The items were returned next post and a refund was requested. I tried emailing but the emails were not deliverable. I tried phoning. I have written a letter explaining all the details of the returned items. I have received no response to any of my requests. Now I see the company appears to have gone bust and I have given them my money and have no goods. This is stealing. Why are we not... (read more)Visit fitnessfootwear.com
Written on: 24/08/2011
I ordered a pair of Merrell shoes from Fitnessfirst only to find that they were the wrong size when they arrived. I quickly looked up their returns policy which described a returns form included in the packaging, which was no where to be found. Many emails and phones calls later still no response at all from Fitnessfirst. Then a few days later the website describes themselves as "ceased trading" although you can check company house and see that Fitnessfirst is still listed as actively... (read more)Visit fitnessfootwear.com
Written on: 26/07/2011
I ordered a pair of Merrels on Jul 5th, package that was delivered home in Belgium on Jul 7th was not the type of Merrell I ordered. Wrote immediately an email to report the wrong delivery and they asked to return the package and they would send the correct one, once goods returned. My return was back in the UK by the 19th and by then my requested type and size were no longer in stock as they did not reserve this at the moment I advised them about the error :-( (bad company sevice I would... (read more)Visit fitnessfootwear.com
Written on: 26/07/2011 by jacqui56
I ordered on 15/7 but returned my order 19/7 to Fitness Footwear to exchange for a smaller size. Just looked at their website and it says CEASED TRADING! Why did they take my order in the first place? My emails have come back to my inbox saying 'non-delivery'. So was their 'mega clearance' sale just a ploy to make money from the unsuspecting public? I can't afford to be £52 out of pocket. (read more)Visit fitnessfootwear.com
Written on: 26/07/2011
I live in Cyprus and ordered a pair of Birkenstocks on June 24 to be delivered to my sister in the UK. I received an email a few days later asking me to ring them, I rang, got an ansaphone, left a message and missed the call back from them. I then rang again and left another message and since then have heard nothing except for an email saying they would ring ASAP, this was about 3 weeks ago. I now see on their website that they have ceased trading. I don't mind not receiving the shoes but... (read more)Visit fitnessfootwear.com
Written on: 22/07/2011
I ordered a pair of walking shoes from Fitness Footware.com and the wrong size arrived, so I had to return them for a refund (at my own expense) because they would not confirm if they could supply my correct size; as they would not answer the phone or reply to e-mails. After three weeks of waiting for my refund, I had tried on numerous occaisions to contact them, I then got rather heavy with them. Firstly I contacted my credit card company who stopped the payment on my card who then... (read more)Visit fitnessfootwear.com
Written on: 06/07/2011
Still waiting/over 7 weeks now, they took my money, said goods would be with me in 3-4 weeks, They do not reply to emails, can't get through on phone which is I think a premium cost number- will let you all know when I get my phone bill. Surely the money should be taken when they have the goods and dispatch them, Not sure what to do now as I can't seem to get through to anyone and I'm money down, Do not use this compay, yes it looks like a professional site, do not be fooled and please heed... (read more)Visit fitnessfootwear.com
Written on: 01/07/2011
Shoes arrived promptly and I was really pleased with the fit. But they were describred as being waterproof, but after first time of wearing they definately was not waterproof. I contacted the company they said to return them, which I did but now I have no refund and unable to contact them. Lots of calls to an answering machine and also emails not returned. (read more)Visit fitnessfootwear.com
Written on: 21/06/2011 by Abberadon
I've used this company before, a couple of years ago, and had no issue that time. This time however, proved to be different. I placed my order for Salomon cross shoes with next day delivery as I needed the shoes quite urgently. Nothing was received for 2 days, so I tried to log in to my account - no joy, the website doesn't appear to work properly. Even tried a password reset - nothing. Emailed - no reply. This lead me to call the customer service number. This took over a day to get... (read more)Visit fitnessfootwear.com
Written on: 08/06/2011
My partner placed an order for a pair of trainers 10 days ago the money has been taken from his account but not recieved the goods!! A few days after placing the order he recieved an email saying to contact the company as they need more information until they can send the trainers, after 15 plus telephone calls a day over a period of a week he still hasnt managed to speak to anybody and only ever got the answer machine, message after message was sent and emails, still waiting for the... (read more)Visit fitnessfootwear.com
Written on: 03/05/2011
It's been a nearly a month and I am still awaiting my shoes.
No contact email, and only a premium rate phone number.
Can not recommend. (read more)
Written on: 26/04/2011
Placed my order, but was out of stock. No replies to emails. Still trying to get a refund. I am now making a formal dispute with my credit card company.
Don't be fooled by the pretty website. It is a con. Check out the positive reviews below. Most are so similar that they are obviously submitted by the company themselves.
I will not use this company again! Utterly useless! (read more)
Written on: 26/04/2011
I ordered some shoes. Web said they were in stock.
They took my money at the time of the order.
A few days later I received an email saying that was a stock error and that they would process a refund.
I am still waiting for a refund after several weeks and a few emails from me to them requesting status.
So... I didn't get the shoes I ordered and now they are withholding my money.
The web site looks glossy, and the deals look like good value, but not if they are simply scamming your contact... (read more)
Written on: 26/04/2011
I have ordered a pair of fivefingers. They had to be returned due to the discrepancies in sizing info on their web-site. I have contacted the customer services numerous times, but no calls were answered. I have written to them a few times. After i finally got an reply I was informed that it will take another week for the goods to be delivered. Guess what? It's been over a week now since the agreed delivery time and I still have no shoes. Now I am having to chase them again. It was the worst... (read more)Visit fitnessfootwear.com
Written on: 14/04/2011
I placed an order for a pair of North Face walking shoes over the internet on 22/03/11. On 28/03/11 I was sent an email to say there was an error with the stock and actually the item I had ordered was out of stock, a refund would be arranged back to my credit card. This was not a problem, however, almost 3 weeks later I still havent received a refund. I have sent numerous emails and left messages for someone to contact me regarding this outstanding refund and as yet I have heard nothing.... (read more)Visit fitnessfootwear.com
Written on: 05/04/2011
Out of pocket £63 no sandals - do not use this company if you may need to make a return! My sandals were the wrong size and needed to be returned. After three weeks and no sandals I finally managed to make contact and was told they had not received them, I only have their word for this as they were meticulously packaged and addressed and I have proof of postage but the company refuses to take any action or answer my emails. (read more)Visit fitnessfootwear.com
Written on: 04/04/2011
The shoes arrived promptly with no postage to pay. The shoes are just like there picture very comfortable and stylish. I have had lots of nice comments about them in fact a friend wants to get the same pair so I reccomended this website and gave her a voucher. Would definetely use this website again as it was very easy to use and reliable. Very competitive also as I checked other websites. (read more)Visit fitnessfootwear.com
Written on: 09/03/2011 by ali barrett (1 review written)
The service is excellent. I only placed my order at midday the day before and I have just recieved them, at 10am. You can't get better than that. I have ordered from Fitness Footwear before and would so reccommend them and use them again. The Sketchers are brilliant. This is my second pair and love them. The price was amazing too. Ive seen these for £110.00 on some web sites so I could'nt believe it when I saw these for £59.95. Brilliant price and excellent service. Thanks Ali B... (read more)Visit fitnessfootwear.com
Written on: 22/02/2011
Awesome service. Ordered at 2.59pm, on my doorstep 3.00pm next day. Will definately use again. Up to date stock levels (which is rare these days) and VERY COMPETITIVE prices to boot. (read more)Visit fitnessfootwear.com
Written on: 15/02/2011
Superb service! Excellent website, easy to find what you are looking for, great communication, super fast delivery and above all excellent item at a very good price. Highly recommended !!!
Josef Wolf (read more)
Written on: 05/02/2011 by johnsaltwood (1 review written)
Really plesed with my pair. Bought for everyday wear. My wife thinks they look slightly more purposeful than I do but I am bowled over by the comfort around my toes. They are built to my shape i.e. wider than average. The heel fit is not secure for me unless I take good care to lace firmly. Had mine a couple of months and they are wearing well and wearing in well. (read more)Visit fitnessfootwear.com
Written on: 03/02/2011
DO NOT USE THIS AWFUL COMPANY! I ordered a pair of North Face Hedgehog GTX XCR shoes and they sent me the wrong colour. I have tried calling to speak to someone but the sales line refuse to help and the, "Customer service" number is permantly engaged. Googling for an alternative just brings up complaint websites which just make me sorry I have used them. I have sent an email to request a call back and am still waiting for an acknowledgement, 2 weeks later. Despite the 48hr call back promise.... (read more)Visit fitnessfootwear.com
Written on: 27/01/2011
Great service and super fast delivery. Superb all round, Thanks very much. (read more)Visit fitnessfootwear.com
Written on: 26/01/2011
Fantastic! Next day delivery - keen prices - it really doesn't get any better than this! (read more)Visit fitnessfootwear.com
Written on: 23/01/2011
Was pleased with choice and price,delivery was speedy and even better that it was free. The only thing was when i opened the box it was not the trainers that i had ordered to be fair they were slightly more expensive than the ones i had picked but i didn't like them. So now i have to pay to return them which i hope will be refunded!!! (read more)Visit fitnessfootwear.com
Written on: 22/01/2011
I ordered wrong size & sent back. Replacements sent by return within 3 days. Excellent service. A+ (read more)Visit fitnessfootwear.com
Written on: 21/01/2011
Ordered a pair of trainers beginning mid november 2010 but were too small and they had run out of stock to exchange so I sent them back (at my own expense) to get a refund. I received an email to confirm they had been received and the moeny would be refunded in 7 days. That was end of november 2010.
I am STILL waiting for the money.
Have called their 'customer service line' but it is permanently engaged, have used their website countless times to contact them - not once have I received a... (read more)
Written on: 20/01/2011
I ordered a size 9 and was sent a size 8. The items took over a week to arrive too. As such I am not happy with the service so far and it is impossible for me to recommend you until my problem is resolved. (read more)Visit fitnessfootwear.com
Written on: 20/01/2011
I ordered on line at 14.30 on Wednesday, trainers delivered 12.50 the following day with free delivery. Saved £20 compared to other websites. Speedy, efficent service. Well done. (read more)Visit fitnessfootwear.com
Written on: 19/01/2011
Order arrived in 48 hours. Product exactly as described. Will be using again. (read more)Visit fitnessfootwear.com
Written on: 19/01/2011
Really Quick and at a great price, would use again. (read more)Visit fitnessfootwear.com
Written on: 18/01/2011 by liam gray (1 review written)
This is a follow up to a previous review on the terrilble customer service this company offers. I notice now that the company has put a trading address on the website but surprise surprise they dont give a phone number nor is there one listed,despite BT directory enquires doing an intensive search. I sent a recorded delivery letter to Lee Sorell (Customer Services Manager)at this address and yes it was signed for but completly ignored. I have spoken to my bank re debit card payment and they... (read more)Visit fitnessfootwear.com
Written on: 17/01/2011
Ordered Thursday pm and Delivered Friday 9.30am Fantastic!!!!!!! (read more)Visit fitnessfootwear.com
Written on: 16/01/2011
Excellent service, great shoes, super fast delivery, many thanks, (read more)Visit fitnessfootwear.com
Written on: 14/01/2011 by kathrynbw (1 review written)
I had tried to order this item from several other outdoor websites and they had kept me waiting so long for the delivery that I eventually cancelled them and found your website - what a difference!! My items arrived within 48 hours and you were cheaper then the other websites AND the delivery was free!! Brilliant - just as a online service should be - will be recommending to my friends and colleagues!
Many thanks for your super speedy service!
Kathryn Watson (read more)
Written on: 14/01/2011
Fantastic, Ordered at 11.45 on Thursday and delievered before 9am on Friday!! I even got the shoes before you gave me notifacation they were despatched.
My only small complaint is that I tried to call to order them but couldn't get through to anyone and you automative message wont allow you to carry on holing. (read more)
Written on: 12/01/2011
Great company to deal with. Have purchased these shoes before, they are so comfortable, So pleased I found them. (read more)Visit fitnessfootwear.com
Written on: 11/01/2011
SUPERB SERVICE. BOOTS ORDERED ON FRI 7.1.11 a.m FOR DELIVERY BY FREE POST.
THEY WERE DELIVERED ON TUESDAY 11.1.11 pm. Thank you for your prompt e-mail
informing me that there wasn't a tracker number on free post. Will use again. Boots look good and fit but haven't had chance to go out in them yet (read more)
Written on: 11/01/2011
The trainers arrived within a few days but were the wrong colour. Tried for 2 days to contact customer services but constantly engaged. Evenually rang order line who were unable to help but emailed customer services on my behalf. They emailed me to tell me to return item and they would reimburse postage. Item was returned on 23rd December but no refund of postage has yet been recieved. Customer services still engaged and order line will not help. We have no way of contacting them to obtain... (read more)Visit fitnessfootwear.com
Written on: 11/01/2011
The boots I ordered seemed fine when they arrived, though too big.
Fitnessfootwear does not provide free returns, so with tracking, delivery was a whopping £11.00. The post office suggested that I contact fitnessfootwear and ask that they send me a return postage form. Many other mail order companies provide this service as standard.
I have called fitnessfootwear's sales line (an 0844 number) several times, as their customer support number is always engaged. I was told that someone would... (read more)
Written on: 10/01/2011
I ordered a pair of Merrels and received them four days later. Service was fine.The shoes are slightly different to those shown on the web site. However, I am very happy with what I received. Christos UK (read more)Visit fitnessfootwear.com
Written on: 04/01/2011
I ordered boots at £122 paying via Paypal they arrived one week later but didn't fit I returned the boots on the next day via Royal Mail Recorded Delivery. I received an email from Fitness First saying that they had received the boots on 23rd Nov 2010. I am still waiting for the refund. I have emailed and tried to telephone customer services. I received an email from Lucy saying they have no record of my order!!!! I wam now passing this to the consumer affairs programmme at the BBC. aVoid... (read more)Visit fitnessfootwear.com
Written on: 31/12/2010 by Mrs M S Turner (1 review written)
On 30/12/2010 tried to phone order.Much fumbling with computer and long wait. Gave up when she could not take simple email details correctly.Then went on line said order before 3pm for next day delivery which I did . If your email is correct parcel not sent till today.Not good enough why did I pay £3.99 extra and stay in for the parcel today!!!When may I expect 'next day delivery'? (read more)Visit fitnessfootwear.com
Written on: 30/12/2010
Aftersales and customer service have been very good i have purchased from fitnessfootware previously and have had the same customer service on both occassions i will have no hesetation in recomending this company to others who are interested in buying any type of footware on line, the web page is easy to navigate and find the range exstensive and of good quality branded footware. I havnt recieved my goods as yet,i have been informed by e mail that my item has been despatched to my address.
Written on: 27/12/2010
I am very impressed. I ordered the shoes on the 21st and they were delivered on the 23rd December, first thing. I did not expect them for about a week because of the snow. The shoes are a perfect fit and I am very happy. (read more)Visit fitnessfootwear.com
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