O2 Online 45 Reviews

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1.5 stars
Average rating for this product is: 1.5 out of 5

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Average Ratings for O2 Online 45

  • Tariff Features1 stars
  • Value for Money1.5 stars
  • Overall rating1.5 stars

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1 Review For O2 Online 45

  • A n m 2 058 uk Rank: Lance Corporal 5th Jun 2008

    Reviewer rating: 1.5 stars


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    Good Points: Some of their prices are cheaper .
    The customer service is helpful in general.


    Bad Points: You cant give your debit card details to a customer service advisor like most other networks and places. You have to give it to an automated service and tap buttons. And it wont recognise my card and o2 wont accept the fact my card is okay despite my bank insisting it is. They claim my bank declined my card which is false as I contacted the bank and there is nothing wrong with the card. Basically I want to use a debit card to top up but o2 wont let me. Also I hate the fact o2 customer services wont let me speak to them about it or register my card by talking to an advisor. You have to do it only through the automated service which is faulty. Its a lot of hassle so i'm leaving o2 as all they do is mess me about and wont help me sort this problem its a silly restriction you cant talk to a person to register your card details when every where else you can. And there is a top up limit on debit cards and although o2 claim they will now try to re register my card. When it expires I will have all this hassle again and each person I speak to tells me a different story.


    General comments: Because of the poor customer service at O2 online regarding this problem and the fact it seems o2 discourage debit card top ups. And the fact they wont sort the problem out I'M leaving o2.