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Written on: 16/10/2013
I wish I had read the previous reviews before placing an order with this company online. I placed my order 3 weeks ago and the funds were taken out of my account immediately. When my order did not arrive over a week later, I sent an e-mail to follow it up, but had not reply. Last week I telephoned and was told someone would ring me back, they haven't and I am still awaiting my order!… Read Full Review
Written on: 20/05/2013 by Cheryl395 (1 review written)
Absolute appauled ..ordered 3 star trek mugs for my husbands birthday in the January all of them came damaged ... sent them back via next day delivery and 4mths later still waiting refund. She gives excuse after excuse the machine for card refunds is not working ... she cannot send a cheque..she does not deal with the refunds .. she was having to wait for the claim on the damaged goods to be sorted. How can these people get away with this .. they a ripping people off who work hard for there… Read Full Review
Written on: 06/09/2011 by Masteryoni (1 review written)
Ordered Goods in Dec of 2010, which did not arrive in time for Xmas AND then was the wrong item. Returned by Jan 2011 and am still trying to get refund - Emails remain unanswered, phone calls are a waste of time as the ' only person who can deal with this ' is never in. Most likely £60 down the drain… Read Full Review
Written on: 20/08/2011 by annoyed65 (6 reviews written)
goods ordered 02/06/11 i waited until mid July to contact them about delivery and was given the runaround. i rang again 28/07/11 to cancel the order and request a refund which the account showed had been done. on 19/08/11 i was called by a very obnoxious woman asking why i had failed to collect the order from the post office , no card was left so i doubt this actually happened ! the refund had not been processed and i again requested it . i emailed and phoned today to be dealt with by… Read Full Review
Written on: 15/06/2011 by Missdblue (1 review written)
I placed an order in February that who Blackpool were not able to fulfill. After several emails and phonecalls trying to get a delivery date of my ordered and paid for item Who Blackpool agreed to issue me with a refund. I have been waiting for my refund for just over 6 weeks. I have sent emails that have not been replied too. I have filled in the contact form that has not been replied too. I have spoken to someone who said a cheque was in the post. I will continue to call,however I strongly… Read Full Review
Written on: 31/03/2011 by Jessica C (1 review written)
I feel guilty having to give 1 star for whoblackpool.com. I ordered online without realising how many stories of WHO Blackpool poor customer service there are all over the internet first. Bought £75 worth of goods, the ycould not delivery and have not processed my refund.. Simple. I was told the items were out of stock initially and then got the runaround for months on end when I realised I had joined the list of ripped off customers who never got their money back. This place is a blight on… Read Full Review
Written on: 30/01/2011 by bobbyd999 (1 review written)
Paid for Bag back in November 2010. Still waiting for bag or refund and cannot get either. Now threatening Court Action… Read Full Review
Written on: 12/01/2011 by JACKIE D (3 reviews written)
I WOULD AVOID ORDERING ANYTHING FROM WHO BLACKPOOL.
I ORDERED 3 SONIC FIGURES FOR MY SONS.
RECEIVED PARCEL LATER THAN PROMISED WITH NO INVOICE. THERE WERE ONLY 2 ITEMS IN THE PARCEL AND THEY WERE NOT WHAT I ORDERED.
SENT EMAILS, THEY HAVE NOT REPLIED.
PHONED SEVERAL TIMES AND THEY HAVE PROMISED REFUND. THIS WAS WEEKS AGO AND I AM STILL WAITING.
WOULD LIKE TO KNOW WHO THIS COMPANY COULD BE REPORTED TO, AS I DON'T SEEM TO BE THE ONLY PERSON THIS COMPANY HAS STOLEN FROM. AS FOR THE RATING I… Read Full Review
Written on: 11/01/2011
absolutely the worst company i've ever dealt with. no communication whatsoever and on top of that i was insulted on the phone because i sent them an angry email about their complete lack of communication, and had the phone put down on me. in the end i asked for a refund. let's see if i actually get it.
complete cowboys. avoid at all costs… Read Full Review
Written on: 21/12/2010 by ruthie1511 (1 review written)
After trawling the internet for the elusive Amy Pond figure, I came across Who in Blackpool. Although the figure was more than expected it was a great deal cheaper than anywhere else! I received prompt emails from Who when I had a query about the order and found the service very good! I will now have a very very happy 5 year old on her birthday!Thank you!!… Read Full Review
Written on: 10/11/2010
Over 2 months ago I placed an order on the internet with these guys and I'm still waiting for either the goods or a refund. Contacted the store via email several times asking for a refund and always get fobbed off with replies such as "i'll see to it that a refund is issued right away" and "sorry, we'll send out a cheque to you". Still waiting, and no response to my latest email threating to report them to Office of Fair Trading.
I live miles away from their store so it's not like i can just… Read Full Review
Written on: 05/11/2010
I ordered product and two days later received shipping confirmation email - dispatched 0920 28th Oct. It arrived 5th Nov - postmarked 2nd Nov. Price and goods brilliant - a bit less of the porkies on when it was dispatched would have made a better experience… Read Full Review
Written on: 23/09/2010
I was a bit disappointed with my experience of this retailer. My order was dispatched and received very quickly, however, there were issues with two of the three items I ordered.
I think this could have been resolved swiftly if the customer service had been better. Instead my issue dragged on a bit as someone who said they would call me back didn't. Therefore I resorted to keeping communication to email. Sadly some of my emails were either ignored (apparently the retailer didn't receive them)… Read Full Review
Written on: 03/07/2010
appaling service, paid 3 months ago still waiting for product or refund nobody ever gets back to us… Read Full Review
Written on: 04/06/2010
I placed an order with whoblackpool on 19 Feb 2010. The item I ordered has not been delivered to me, I now try to get in contact with the company almost every day via paypal and by e-mail. Most of the e-mails i send them are not replied to.
The most recent e-mail I received was on the 14 April 2010 and said that they were sorry and thought the refind had been made and would check this out.
From seeing all of the complaints online that are exactly the same as mine, it is safe to say that I… Read Full Review
Written on: 11/04/2010
I orderd an anime model which there website said they had in stock. After 2 months of waiting i canceled my order they said they would refund my money they first said they had refunded it through paypal but paypal had not recieved any refund request they then said they had posted it i never recieved it i have called them repeatedly and they have done nothing i am still waiting on my money over 6 months later.
wanted too give them no stars but couldnt website doesnt allow it… Read Full Review
Written on: 17/03/2010
I ordered a doctor who remote control dalek for my son last wedensday and paid thourgh the website and it was only £4.95 postage but it cost £6.85 so all in all that was very good and super fast delivery arrived in 1-2 days of being ordered. i would definatly reccomend using this company again and would like to thank who blackpool for there on going customer service.
Thanks copper 312… Read Full Review
Written on: 01/03/2010 by danielduff123 (1 review written)
I was very pleased with WhoBlackpool, i ordered a mad hatter statue which arrived on time and well packaged could'nt of been more happy with the services provided.I placed my order online it was quick easy and simple to follow there was no complacations what so ever.I would definitely recommend Who Blackpool to family and friends as i think they would be very pleased with there results.I needed to know my package would be taken care of as it is very fragile and when it arrived it was wrapped… Read Full Review
Written on: 12/02/2010 by bob512 (1 review written)
I ordered about £100 worth of star wars figures before Christmas i received them all in less than 7 days very good service and overall my son was very satisfied with the figures as they were for is christmas present thank you to all the team at who blackpool for helping with selecting these toys.
i would really consider buying from the website again thank you… Read Full Review
Written on: 12/02/2010 by tgwtc (1 review written)
I love this shop, every time I am in the area I go into the shop. There staff are so friendly, and there prices are really reasonable. There new shop is made over to a fantastic level. The shop holds a amazing range of toys from doctor who to spongebob square pants. It suits collectors of ages. It is a delight to be able to order from there website when I am not near by. Delivery is a really good price and sometimes even early. Who is a fantastic store and hopefully will become a leading store… Read Full Review
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