Written on: 10/12/2013
Paid by PayPal on 1st October 2013 and received impression Kit within 2 weeks, and I quickly returned to the 'NETHERLANDS', which surprised me, the Company location is not clear on the website. I still haven't received the Mouth Guard and it is 10th December 2013. I tried to use the resolution centre on PayPal but because I had waited more than 45 days from the inital purchase there was no recourse, don't get caught out on this because the turn around time of the impression eats into the 45... (read more)
Written on: 08/08/2013
Ordered mouth guard on the 4th of March, received kit to make mould and returned, heard nothing so tried to contact company, without response. Informed my bank of possible rouge company and then to my surprise, on the 7th of August 2013, unbelievably it arrived and fits perfect. So if you wait 5 months you may be lucky but still no an ideal company to deal with (read more)
Written on: 04/04/2013 by Hadfield3
Like many others I've since found out that Guardkit appear to be a bogus company. This is the first time I've been caught out on line, and it doesn't feel very nice. My son recieved his kit, which was returned the same day. No sign of the mouthguard, and it's been over three weeks now. No replies to my many E-mails, and can't find a contact phone number. Don't use this company, and someone somewhere with the know how should act and stop them !! (read more)
Written on: 12/03/2013 by fedupconsumer2
Unfortunately I didn't check out the reviews of this company before placing an order (in January) and paying 58 euros for a mouthguard for my son. The template kit arrived quickly and was sent back but since then, a big, fat silence..... I have tried ringing the phone number I found online but it's discontinued and my emails are being ignored. Future buyers beware!!!! (read more)
Written on: 11/03/2013
My 15 year old son saved for 5 months to buy a mouthguard in January...now March and still nothing. We all need to act on this not just write a bad review! I feel like going over there and punching someone but doubt they even have an office probably just a mail box.... Amazing how quick the payments are taken then nothing.!!!!! (read more)
Written on: 15/02/2013 by GabrielSchweiz (1 review written)
Bring Dein Geld irgendwem, aber nicht dieser Company. Geld weg - Mundschutz NIE bekommen. 10 Wochen sind vergangen seit der Bestellung. Laut Website dauert es 2 bis 3 Wochen. E-Mails werden nicht beantwortet. Dachte zuerst, dass das eine Super Sache sei, aber eben: Einen Mundschutz erhält man nie. Ist eine Zumutung, dass die Leute so betrügen. Weil erstens ist mein Geld weg für nichts, und zweitens wartet mein Sohn immer noch auf seinen dringend benötigten Mundschutz. Schlimm! Also... (read more)
Written on: 04/02/2013 by JochemB (1 review written)
After receiving a good product a year ago, I bought a second one this year. Received a unacceptably damaged product. Seller doesn't respond to (my many) e-mails, has no (working) phone number. I complained at 2checkout, the financial transactor, but they refuse to help (although they received multiple complaints about the seller). Read may bad reviews on the internet. Tip: Don't buy here. (read more)
Written on: 17/01/2013 by dontuseguardkit (1 review written)
I ordered and received my mould, sent it off and have received nothing since. It is 3 months since i placed my order. They havent replied to any emails or letters. These people are theives, not sure how they still get away with it, having read this site they have been steeling circa £40 off people for at least 2 years. (read more)
Written on: 02/12/2012
This is a bogus site..... I sent off after seeing a review that was on the Times On-line..... got my kit, paid my money..... 10 weeks later still no mouth guard has arrived. If you go onto their Facebook page you will see that people ordered from them over a year ago . I wish i knew who to contact to get this site taken down so that they can't con any more innocent victims ! (read more)
Written on: 31/10/2012 by Lisasaxo (1 review written)
I ordered my kit at the beginning of August 2012, the kit arrived very quickly which I used and returned within days. I paid via the link on the site to a company called 2CO and stupidly I ordered 2 guards. I have now emailed Gaurdkit many times in both English and Dutch) but have never received a response. I also contacted 2CO to try and do something about a refund, they did reply gave me the phone number for GuardKit - which doesn't work either! I went back to 2CO and all they say is that... (read more)
Written on: 09/10/2012 by matzumura
I ordered end of July. I wrote them several mails and never got a reply. Badly i paid with Visa and i didn't find jet a way to get my money back. I read that many customer got their mouthguard after more then 10 weeks. Maybe it works for me too. Anyway i would never suggest them no matter how good and cheap the mouthguards are. Scam (read more)
Written on: 07/10/2012 by Manoube
Like I said, I bought my 55€. I received the kit for the print. I sent it end of August. It is beginning of october and I am still waiting. I don't recommend this site. I have sent them emails and they never answer to me. Don't go there find another site for your mouthguard. Emmanuel (read more)
Written on: 04/09/2012 by Legendbully (1 review written)
Found this site online but foolishly didnt read reviews first... ordered and paid for my mouthguard via PayPal 3 weeks ago and havent even had the moulds through yet, so god knows how long the actual mouthguard will take! Have emailed them twice... but get no reply. Have now threatened informing the Police that they are an illegitimate company and have committed an act of fraud, so will see if that works! I wish I'd of just gone to my dentist and paid the extra - least I'd have something... (read more)
Written on: 24/01/2012 by alicou34 (1 review written)
Ordered the mouthguard in december, currently don't receive anything, but the payment has been made and they had the money few weeks ago. Received the mould quickly, sent it back 1 day after and now i Had nothing Sent mails and mails and no anwser and they have no phone numer So i don't recommand it ... maybe i will receive it one day ! (read more)
Written on: 26/09/2011 by robo1234
Ordered it around 25th July and received the moulding kit within a few days, sent it off and then found this site and realised what a bad decision I had made, I gave it a few weeks as they said it could take up to six. I raised a claim with paypal and quoted the reviews here expecting to never receive it and it be issued a refund. I just got in from work and here it is sitting in the porch. Ive tried it and its a perfect fit and very well made. I would deffo recommend to friends and do not... (read more)
Written on: 19/04/2011
Sent an e-mail, got an answer, paid for two mouth guards, got the moulds, received no mouth guards, no answer to my mails anymore. I have been ripped off! Don't buy from them! (read more)
Written on: 04/04/2011
I wrote the review below dated Feb 28th 2011, and to my surprise I received the mouthguard today, over 11 weeks after I paid for it. A note came with it which said "There appears to have been a problem with your order, so here is another mouthguard". This is after I requested a refund several weeks ago through the 3rd party company I paid through. Whilst I'm pleased that it did eventually arrive, the complete lack of communication from the seller (they did not respond to any emails) and... (read more)
Written on: 29/03/2011
I also got the kit etc & sent it back - the guard never came.
They dont reply to emails and there is no phone number.
Don't buy - its a scam. Now trying to get the money back.
Written on: 28/02/2011
Again, same thing. When it took a while for the impression kit to arrive I sent them an email which they did reply to. But now six weeks after paying I still haven't received the damn thing and am now taking steps to get my £36 back. Really angry, I wish I'd read these reviews beforehand. (read more)
Written on: 28/10/2010
Same as the above received impression kit which was returned but still have not received gum shield. Wish i had seen reviews before ordering, website looks good though with newspaper extract. Obviousy a just a con. I didnt want to give site any stars. (read more)
Written on: 25/05/2010
hadn't ordered if I had seen these reviews, but got the kit, sent it back and got the mouthguard within 2 weeks (read more)
Written on: 24/02/2010
same as everyone else, ordered mid december, got the kit within a week, sent it back and still nothing. no reply to emails and can't see a phone number.
after reading the other reviews i will be contacting paypal or my credit card to try and get the money back. (read more)
Written on: 02/02/2010
Same here...no mouthguard after almost two months now.
Filed a paypal complaint.
Strange, I had ordered from them about 2 years ago and was very satisfied.... (read more)
Written on: 01/02/2010
Same story here - paid my money, got the impression kit, made the impression and sent back, never received my mouthguard.
I have tried emailing them - surprise surprise no reply. Since I paid them through Penpal I have now complained to Penpal.
Anyone got any ideas what else we can do? (read more)
Written on: 16/01/2010
Ordered mouthguard mid-nov. Initial impression received but since then nothing. I have emailed querying twice and received no response. I wish I had read this site first as I certainly would not have made an order to this company (!) Avoid unless you wish to part with your cash and receive nothing in return... No wonder the product at the price offered sounded too good to be true! By the way didn't want to give any stars out of 5 on the rating but wouldn't let me submit my review... (read more)
Written on: 13/01/2010
Waiting for 7 weeks, no answer to e mails, no customer service, (read more)
Written on: 27/11/2009
Ordered 2 kits, sent them back and received another saying one of the originals was unsuitable. Heard nothing since sending back the second kit.
Can't help but think this is a scan after 6 weeks or more with no replies to many emails, but why do they bother sending out the kits - to pacify PayPal/credit card companies or something? (read more)
Written on: 26/11/2009
I also am waiting for over 6 weeks now to receive the ordered mouthguard. They don't answer my emails or phone calls either.
Please avoid buying from guardkit.com!!!
If i could have given 'em no stars in the rating, I would've done it!!!!! (read more)
Written on: 30/10/2009
the same problem. paid the mouthgard, get this impression, send it back, and now Im waiting since 8 weeks. no answers at emails.
that sucks. would never ever order there a second time.
i will trying to call them next days
sorry for my bad english. (read more)
Written on: 22/10/2009
Same problem as others. Paid and got mould sent through twice (said original mound done was not good enough) but no mouth guard and no reply to various emails. Do not use! Wouldnt give them any star rating but one star was the lowest possible. If this is just a scam I don't follow why they bother sending out the mould or in our case two moulds. With the postage from Holland this just reduces their "profit" surely? (read more)
Written on: 19/10/2009
This company is nothing but a front to con international buyers out of their money. Wish I had come across these reviews before and stuck with Opro. Received the mould kit within days. I have never received the guard, never received a response from my e-mails and no telephone numbers to contact them. I am now in the process of reclaiming the money spent through my credit card and will hopefully get them black listed for fraudulent use of credit cards. PLEASE PLEASE STAY CLEAR AND IF YOU... (read more)
Written on: 13/10/2009
Paid the money and the mould arrived days later - unfortunately have never received the actual mouth guards - multiple emails sent to all email addresses and no response. Have tried calling them and still nothing, no answer. Times Online article is over 2 years old and they have said that they wouldn't now rate them.... Advice DO NOT WASTE YOUR MONEY WITH THIS (read more)
Written on: 07/09/2009
Ordered 2 mouthguards from GuardKit Custom made and not received them back after sending off the impressions - seems to be a common problem so don't order from them. Likewise no reply to email or calls. Cant believe pay pal are still taking the money either. (read more)
Written on: 13/08/2009
I've found that the GuardKit Custom made products have a better fit than shop bought mouthguards. (read more)
Written on: 12/08/2009 by tomsussex (1 review written)
The GuardKit Custom made is a better fit than my old shop mouthgaurd (read more)
Written on: 27/07/2009
Received impression kit from GuardKit and sent back but never recieved mouthguard. (read more)
Written on: 27/06/2009 by readldeal
Received impression kit , never got the mouth piece lost my £40 and GuardKit NEVER replied to any emails, VERY ANGRY (read more)
Written on: 25/06/2009
I got the GuardKit Custom made impression kit and sent it back but never received the guard and had no reply to any of the emails or calls I made.
Written on: 05/03/2008
The web site looks good, the guardkit is a great way of getting the best protection for your teeth. (read more)
Written on: 03/03/2008
Custom made with a home impression kit. If the impression is not good, i guess the mouthguard will not be good. There are so many options about size and thickness that you cant really go wrong. You do the impression at home so no dental vision and every mouth guard is, as the name suggest, custom made. These are some of the best you can find, and easily ordered on the internet. Finding the Guardkit Custom made mouth guard was brilliant! (read more)
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