Cath Kidston Reviews - www.cathkidston.co.uk

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Latest Reviews

★★★☆☆

“"Cath Kidston, London England" ...but made in China!”

Written on: 14/01/2014

I was shocked when my new bag and matching shawl arrived and had "made in China" on the inside labels, despite all the advertising and the outside stitched on label, which I removed, on the bag saying "Cath Kidston, London." I think this is very misleading and I will not be buying from Cath Kidston again. The items were ok at sale prices but were overpriced in the first place… Read Full Review

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★★★☆☆

“Nice products, Awful stock levels!”

Written on: 04/09/2013 by abcde1111 (1 review written)

I love Cath Kidston products but whenever I go onto their website I can never buy anything! As a keen baker I wanted their Daisy Rose Kitchen Scales which were part of the new season, but hey ho none available (despite this being only a few days into the new range!). I actually drove all the way to my nearest store to buy them along with a few other bits and bobs, all of which are perfectly fine. I'd definitely agree with the other reviews as far as the fact that they have good products but… Read Full Review

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Ckcustomerservice's Response to abcde1111's Review

Written on: 03/12/2013

I am very sorry that you were unable to get hold of the lovely kitchen scales. A few items from the new range were put online as a sneak peak of what was to come so it may have been that we had not received them into stock when you visited store, i am sorry if this was not communicated to you.

I hope that since submitting your review you have been able to buy some, otherwise I am pleased to advise that we are due to be receiving them back into stock in the New Year. if you would like to email us, we would be more than happy to provide you with further details.

Many Thanks

Cath Kidston Customer Services

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★☆☆☆☆

“EIDERDOWN - BEWARE”

Written on: 30/05/2013 by cybercat (1 review written)

Pretty cover but that is all. Expensive single eiderdown which is NOT FIT FOR PURPOSE. £120 wasted! Bought early in year as a gift to me from my daughter the following Christmas. The feathers constantly escape from the eiderdown on both sides and it is extremely scratchy to the touch as more poke through waiting to escape. Too late to return and too far to go. I wouldn't even give it to a charity shop as it really is dreadful. A great disappointment. Neither I nor my daughter will… Read Full Review

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★☆☆☆☆

“Let the buyer beware!”

Written on: 07/05/2013

This company has very nice products, but they don't stand behind them. If you have a problem, you are out of luck. I ordered a mug that had a sharp protrusion of unfinished ceramic on the inside of the handle, right where your fingers grip it. Very uncomfortable to use, though certainly unlikely to break the skin. A lady at Cath Kidston asked me to send a photo of the defect (which I've never been asked by any other company when a defect has been found), then said, "Tough luck." She… Read Full Review

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Diane.noke's Comment

Written on: 29/11/2013

Not sure after reading this whether to bother complaining, have quite a few Cath Kidstone products just bought a case, weekend bag and rucksack from Harrods.
But in August my daughter bought me a pair of earrings from their shop in Cornwall but to my disappointment they have turned green! I was really disappointed as I had skin cancer and had to have a skin graft from behind my ear, I can not now wear any earrings with butterfly clips on as they rub the scar behind my ear and make it very sore, advise please.

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★☆☆☆☆

“Unhelpful, uninterested staff”

Written on: 19/04/2013

I bought a Cath Kidston bag for a present for my mother, only to take it home and find the security tag had been left on. I promptly called the store I bought it from to be told, as I lived 2 hours away from the nearest shop, I would have to send the bag through the post at my own expense to have them remove the tag and then send the bag back. I complained as this was at the fault of the showroom and not my own and even offered a suggestion of them sending out a stamped addressed envelope to… Read Full Review

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★☆☆☆☆

“Baby changing bag disaster”

Written on: 12/04/2013 by Iainrm70 (1 review written)

I bought a Cath Kidston baby changing bag before our son was born The Baghdad everything and was well thought out, my wife and I were pleased with the bag. Clearly the reputation of Cath Kidston made us believe that we were buying quality. We used the bag a few days a week for three months, we never over filled the bag and were really surprised to see the stitching between the bag and shoulder strap coming apart. The strap finally split from the bag making the bag unusable. We have since… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 06/03/2013 by puffin99 (1 review written)

I bought several items from the website and as I am disabled, this was going to be easy for me?? The initial order arrived quite quickly and seemed OK. As I am in a wheelchair the bag I ordered was not suitable so I returned it for a slightly smaller one. Several weeks and numerous emails to customer services later, the replacement bag arrived, wrong colour and so badly stitched that the zip wouldn't close properly. I sent it back at my expense and again, several emails and long days later, I… Read Full Review

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★☆☆☆☆

“Customer Service is negligible; postage is slow &...”

Written on: 08/02/2013 by Boo_Radley (1 review written)

I live in Australia, and have only ever purchased Cath Kidston online. I have had some issues. Firstly, I once received an item that had been very poorly packaged and was badly damaged. I sent numerous emails which did not receive a reply. Ultimately I phoned them and the situation was resolved satisfactorily, however I have emailed them at other times about various things and I believe they simply do not answer online enquiries, which is very poor for an online shop. My other complain is that… Read Full Review

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★☆☆☆☆

“Don't bother !!”

Written on: 22/01/2013

Ordered 17/12/12 for delivery to my local store,thinking as it was christmas this would be quicker !Recieved confirmation e-mail telling me that my order should be in store for 22/12/12 (ideal as this was a Christmas gift )but I would receive an email telling me when it was ready for collection.Never heard anymore !! been chasing my refund since beginning of January !If online shopping is the way forward CATH KIDSTON need to up their game Will never use them again… Read Full Review

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Fletcher13's Comment

Written on: 24/01/2013

I am having the same problem chasing my refund no response from them there service is terrrible i will never shop with them again.

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★☆☆☆☆

“The WORST e-commerce site!!! ”

Written on: 14/01/2013 by cuoredimenta (1 review written)

On october 2012 I ordered a ticket holder and a keychain, after a month I received a -partial- refund, only for the keychain, but I was still waiting for the ticket holder. I wrote several times to the customer care, asking for the delivery date or a tracking number, and three different people replied, each one specifying a different shipping date! So I can presume that they lied... At the end of november I asked for a total refund or a new shipment and they choose the second, today it's… Read Full Review

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★☆☆☆☆

“The Slowest Postal Service Ever”

Written on: 06/01/2013

Order placed on the 11th Dec. Arrived 4th January. Initial parcel evidently got lost in the post. By far worst postal service I have used. My email enquiries where not answered. A phone call just fobbed me off.....'give it more time' although the member of staff I spoke to was polite. Never again… Read Full Review

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★☆☆☆☆

“Absolutely disgraceful quality”

Written on: 15/10/2012 by ccifuentes76 (1 review written)

I bought a pyjamas (top ans shorts) and in the first in some parts of the top, the color run off (like if it was in touch with bleach) I complain to the shop and they give me a new ones with the same problem after a wash. I think for a £32.00 product this is the poorest quality clothes that I have experienced ever. Primark clothes are much cheaper (similar product for £8.00) and they are much better quality. Why would I buy something again from this company, made in China and cheapy quality… Read Full Review

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★☆☆☆☆

“Ridiculous Slow Delivery AVOID”

Written on: 23/11/2011

I ordered this item for a weekend away I said I need it by the Friday. It did not arrive and in fact it still has not arrived. I have called to ask how the item was delivered but the staff do not know if it sent by first or second class and I have been advised that there is no track and trace. Completely ridiculous. I am an avid internet shopper and I wish I had just got it from somewhere reliable such as John Lewis. It is my intention to cancel the order. I was so peeved by the slow… Read Full Review

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★★☆☆☆

“Poor quality bag and rubbish customer service policy”

Written on: 07/11/2011

I ordered a handbag from Cath Kidston hoping that it would last me for years. Within 4 months of normal use the stitching attatching the handles was coming out and there were holes in the seam. I was told to pick a replacement on the website, as my bag was no longer available, and to send it back recorded. I did this, and I picked a bag that was of similar price, but it was a bit more expensive because mine was in the sale. Once they had recieved my bag I got a phonecall saying that when they… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 13/07/2011 by FionnualaGlover (1 review written)

I ordered a Cath Kidston Butter dish for my mothers birthday. I paid £10 for postage and packaging despite the fact that I am a UK resident and therefore should have been charged £4.95. It has been nearly 3 weeks and there is no sign of my order. I have emailed the website 3 times and have called the helpline countless times resulting in me being put on hold for over 30 minutes then eventually giving up. I am disgusted at the level of customer service I have received. I am not giving up on… Read Full Review

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Fletcher13's Response to FionnualaGlover's Review

Written on: 24/01/2013

Totally agree they dont respond to any emails or calls made to them its sooooooo annoying if this is what they call customer service I am going to shop elsewhere from now on.

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★☆☆☆☆

“Appallingly slow website mirrored by delivery times”

Written on: 04/07/2011

Website moved at a snail's pace when I ordered my items. It took fifteen minutes to order two things! Despite receiving an email indicating that they would "aim to deliver within 5 working days", there is still no sign of the items after eight. I was told by a sullen woman on the phone that "The terms and conditions of our delivery state it can take 14 working days when sales are on". Why not advertise this at point of order? Agree with all other reviewers. Service like this in the 21st… Read Full Review

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Guest's Comment

Written on: 06/07/2011

Similar situation with me too - Ordered 22/6/11 & still no sign. Chased up last week & was told i had to allow until 07/07/11 before my order could be reported as missing. Spent 45 minutes today getting thru to customer services but being left on the line with no operator - I could hear background conversations but nobody there on 3 occasions to speak to me! This annoyed me further. Finally got to speak to a lady who now tells me the order can be officially recorded as missing - unfortunately now though the 3 sale items i ordered are out of stock. Am waiting callback from supervisor since 1:15pm today as i want to complain re standards of service with website ordering & telephones. Chased call up @ 4pm & requested call back before going to work @ 4:30. Message for me when i returned that supervisor called & will be available to contact until midnight - have tried twice & her answerphone is on - very disappointed with completed transaction.

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★☆☆☆☆

“Such poor customer service”

Written on: 28/06/2011 by Pressac (1 review written)

Went on line on a Thursday to order a present of cake stand and cupcake cases. Registered on the website and placed order. Website says a confirmation of order will be sent - no confirmation received by the Friday. Called them and asked if they could look into it, but told that orders are taking at least 24 hours, so look again tomorrow. Saturday, no confirmation so called again, told it could be 48 hours! Sunday, still no confirmation so called again - told could be until Tuesday for… Read Full Review

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★☆☆☆☆

“I ordered a pair of wellingtons and socks for my wife...”

Written on: 05/03/2011 by akeiller (1 review written)

I ordered a pair of wellingtons and socks for my wife for christmas. The order appeared to go through ok but 2 weeks later i received a letter saying that i needed to call them. I called Cath kidston and they told me the sale hadnt gone through and that the goods were now out of stock and would not be replaced. They blamed me for inputting my bank details incorrectly (which i hadnt done), they refused endless requests for me to talk to a supervisor and they now simply ignore my emails. I… Read Full Review

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★☆☆☆☆

“The product I ordered was described incorrectly on the...”

Written on: 02/02/2011

The product I ordered was described incorrectly on the website i.e. the bag was much larger than advertised and therefore not fit for purpose. I called Cath Kidston customer services and they apologised and advised they would cover the cost of my returns and offered free p&p for an alternative...what a joke.. even though I was told to allow 7 days after receipt of the item for a refund, a week later and despite proof via Royal Mail they'd received the item still I had no money back. Numerouse… Read Full Review

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★★☆☆☆

“I bought a shoulder/laptop bag fromCath Kidston after...”

Written on: 29/01/2011 by FrancoisR (2 reviews written)

I bought a shoulder/laptop bag fromCath Kidston after I had bought material from their shop.

The bag looked lovely but after about a week of use the stitching has started to come loose. When I called them they weren't really that interested in talking to me as soon as I said that had used the bag - even though only for a week… Read Full Review

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