Wilkinsons Plus www.wilkinsonplus.com

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★★★☆☆
2.7
44.0% of users recommend this
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  • Customer Service

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  • Value For Money

Summary

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Latest Reviews

“Still awaiting refund!”

★☆☆☆☆

written by fzChilders334 on 17/10/2018

I've been a wilko customer for years & I've had problems with my last 2 online orders where I've placed my order & they've taken not just the purchase amount but once I checked my online banking wilko had taken another payment which was unauthorised.This happened to my previous order where I was charged 3 times for 1 order,I'm still awaiting my refund after providing wilko with all the info from my bank.ive sent numerous email with no reply,I've made countless phone calls only to be told it's in a queue smd will be dealt with but still I've had no refund,furthermore i won't be shopping online again at wilko I don't trust that website & furthermore I've noticed this past 6 months the delivery service is awful not to mention the customer care,other stores deal with refunds & queries quickly so why aren't wilko? They have stores all around the country but slowly & surely they are gaining a bad reputation yet there motto is a family orientated store? Wilko taking this money out of my account has caused me so much stress,nearly £100 was taken & it's money I couldn't afford as I have direct debits coming out but it's been me who's got behind with my bills because of is,really isn't fair.

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Clairehartill's Comment

Written on: 22/05/2020

I also had Wilko take an unauthorised payment of £104 from my bank account, this was completely separate to an online order I placed for £62.

It took several attempts to receive a response. The amount was refunded, but no explanation as to how it happened was given.
Wilko now has my bank card details, and my concern is that if they can make an unauthorised deduction once, there is nothing in place to prevent them doing it again.

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Was this review helpful? 3 0

“Delay in delivery ”

★☆☆☆☆

written by otMcIntosh87 on 10/09/2018

I've been awaiting delivery for 2 weeks,it says on my account that my order is still being processed,I've contacted wilko via email,Twitter,facebook & customer care but still I've had no reply & I have no idea when my order will be dispatched yet wilko took my money straight away,a statement was issued in the contact us part of the website,saying sorry for thr delay but the issues have been sorted.This not good enough,wilko are still taking orders even though there is a backlog of orders since August!It's made me think twice now about using this company now & in future I will shop elsewhere,wilko this is appalling how you've treated customers,I've seen the hundreds of complaints on Facebook and Twitter & the lack of communication is dreadful & bad customer care.i would liked to of known that there was a delay when I originally placed my order! I received an email saying it would be 3-4 days so i had no reason to think otherwise but here we are 2 weeks later & I still don't know when my items will be dispatched! The products I ordered was 2 light shades to which was looking forward to putting these up after decorating,it's so frustrating!

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Was this review helpful? 0 0

“Avoid their delivery service - Useless!”

★☆☆☆☆

written by KristinPalmer on 04/12/2016

Placed an order 10 days ago for delivery to local store and order stated 48 hour delivery. Still no sign of it anywhere or any communication whatsoever from them and they ignore emails and dont answer the phone. First & last time I place an order with them. A truly shocking service. AVOID! EDIT: 1 week later and still no sign of what I ordered. Took my money instantly of course. Going to have to do a chargeback with my bank now!

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“pillows”

★☆☆☆☆

written by Kaylai8 on 17/08/2016

I brought two pillows from your Store in Skegness ,I washed them just the once and they have got out of shape.No good at all .I do not have a reciet,thought they would ok. not very happy need to buy two more.Wilko pillow cover 1000 polyester and filling Polyester not happy

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“Absolutely shocking! ”

★☆☆☆☆

written by JaydonPennington367 on 19/04/2016

Paid £8 for next day delivery and it's now been 6 days and still received nothing, customer service are a joke been no help whatsoever. Having to claim refund through PayPal. Avoid at all costs!!

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“Photo Paper”

★★★☆☆

written by qdFarrell371 on 07/11/2014

Have recently bought some of your 6x4 Glossy Photo Paper which I found very good in quality, but would you please instruct your supplier to cut it to the size stated as I find that is 1/10 inch short on both sides which makes it non compatible to printing correctly on my Epson Printer without going into se tup each time I want to print.

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“poor quality shed”

★☆☆☆☆

written by louisedouglas39 on 10/08/2014

Bought shed in April and have been chasing them for refund since as it has all warped and some of wood shrank told I would get refund upon collection of the shed..was ment to get it uplifted on 7/8/14. But nobody turned up ..phoned and was told they don't no what happened and need to wait to they contact there suppliers, .. I would seriously go elsewhere, service is utter useless.

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“Disappointment with service”

★★★★★

written by on 26/08/2013

I've been shopping in the Epsom Branch ever since it opened and I've always enjoyed the experience. That's why I've given an overall rating of five stars. However, today I brought three metres of different coloured flex. I asked for help with this and the assistant was very helpful. However, when I went downstairs to pay, the assistant (different from the first) asked me how much the flex cost. I told her I didn't know. I offered to go upstairs to check but asked if there was anybody available to go and check for me. Somebody was found. This lady returned and told me, in no uncertain terms "She said she told you it was 35 pence per metre". This was said in a very "snappy",disrespectful way. I said that a record of the different flex prices should be kept with the cashier. It should not be the responsibility of the customer to remember the prices of goods. Incidentally, I could have been unscrupulous and given a fictitious, much lower figure. To compound the matter,one of next items I wanted to buy (a light switch) was found not to have a bar code. The cashier said that if I wanted to buy this item she would have to go upstairs and check the price and the queue was building up. I agreed not to buy the item but pointed out that it was not my fault the item was minus its bar code. The customer behind me advised me to "Get on to the website and make a complaint. I think it's wrong". I didn't want to make this a public complaint because I've never experienced anything like this in Wilkinson's before, nor have I witnessed anyone else being mistreated. However, I couldn't find a suitable website to make contact privately. I did, however, feel I was being blamed for a situation that wasn't my fault and neither of the assistants seemed to be at all apologetic and seemed to feel I should feel remorseful for inconveniencing them. Apart from this, I love the store and will continue to shop there.

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“Delivery to home is pointless”

★☆☆☆☆

written by on 19/07/2013

I ordered a table, parasol & six chairs on the Saturday for a get together in my garden the following Saturday. It was the 3-4 working day delivery. I got a text from wilko that afternoon saying my order had been processed and sent to the courier for delivery on wednesday. The delivery times are 8am-6pm, so I took a day off work and waited in for them! Come half 5 there's still no sign and I'm becoming a little suspicious! I phoned wilko and they checked the whereabouts of my order with the courier 'night freight'. Guess what, even though I received a text from them saying that it was due today, seems that the courier thinks the delivery date is tomorrow! What a shock! More like they forgot to load it on the lorry!!!!!! I couldn't take another day off work anytime soon, so i asked if they could deliver to my place of work between 8am-3:30pm; they said no, they can't give set times.! Waste of time, I have asked for a full refund and am going to complain too. Will never order anything from wilko that involves home delivery! Best bet for anyone else would be to get delivered in store then waste a days leave! They have lost my custom - no help whats so ever! Now I have no table or chairs for this Saturday and have had to postpone! Thanks very much wilko!

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“chrome towel rail”

★☆☆☆☆

written by JoyceMary on 05/05/2013

I recently bought a modern bowed chrome towel rail and within a few days it fell off several times without the slightest touch. The item looked great but I fear the design needs to be changed as there is only one small screw, possible less than half an inch, to hold it together. I loved the design and felt it would look nice in the bathroom as it had had a makeover. Other than drilling the plate and putting larger screws in it there will be no way to solve the problem. There wasn't anything about the rail that I could see when I purchased it to indicate what happened. Maybe the holding plate and the dasign overall requires changing. The cost was £8+. Any suggestions

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“Lashings of Paint !”

★★★★★

written by nip1961 on 04/04/2013

Having searched online through several 'big name' DIY stores websites,I came across the Wilko site and found the exact items I wanted (enough paint to completely re-decorate my home, 22 litres) All top brands,all in one place,and at half the price I would have paid anywhere else. All this and free delivery as well! I'm not normally one for leaving feedback but after such a great hassle free deal and service I think that a big thank you is deservad. CHEERS!

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“I contacted the store local to me to see if they had...”

★★★★☆

written by on 04/04/2013

I contacted the store local to me to see if they had the item i wanted. The lady on the phone told me they didn't stock it, but, informed me i could order it on line and choose home or store delivery. (Store delivery is free). Which i did. It came the next day. I had the phone call and went to collect it. Again the lady was very helpful. So, i didn't have to wait in for the delivery, i could collect it when i was able to. The only problem i had, was when entering my details in on line. I had to do it 5 times, because, every time i was about to confirm and place the order it change my phone no. Over all. A good experience.

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“a few weeks ago i orders a childrens playhouse from...”

★☆☆☆☆

written by samk1985 on 30/03/2012

a few weeks ago i orders a childrens playhouse from wilkinsons plus,for 148.00 i was not expecting it to be amazing but when it came it was small,very small.it looked nothing like what it did in the catologue so i went down to the wilkinsons store and asked to send it back,the staff there was very helpfull and rang wilkinsons plus up for me,and rearanged for the playhouse to be collected,a week later a man named cris rang and said i needed to go back to the store and ask for it to be collected again,i went down and the staff at wilkinsons rang up for me again and reorderd it to be picked up.well its still in my hallway!!can not get the pram in out the house,

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“Fast, fuss free service”

★★★★★

written by GillShopper on 11/06/2011

I wanted supplies for a party. Was going to get plastic glasses, but glass wine and hi-ball glasses were a real bargain at Wilkinsons (four for less than £1), so I ordered online. Order was quite bulky, so I was happy to pay the delivery charge than to struggle with getting these to my car in town. The website was very easy to use, had the option of paying by PayPal which I prefer, and the order came within a few days, all very securely packaged and no breakages. The only criticism I have of the website is that it hasn't got that many products on it.

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“Goods didn't arrive on time although tracking system...”

★☆☆☆☆

written by on 25/03/2011

Goods didn't arrive on time although tracking system said they had been delivered to the store. Had to re-order so still waiting to see if it arrives.

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“GOOD SERVICE GOODVALUE GOODQUALITY”

★★★★★

written by on 25/02/2011

GOOD SERVICE GOODVALUE GOODQUALITY

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“This is a review for wilkinsonplus.co.uk. ”

★★☆☆☆

written by on 20/12/2010

This is a review for wilkinsonplus.co.uk.

I found what I wanted on the website easily enough and the checkout process was secure and easy to follow. I chose to have the item delivered to a store and according to the website the store would be in contact with me when the item was delivered.

Then the snow came. I had ordered a few other things the same day, so I wasn't too worried when the item did not appear for a few days. I received an e-mail saying that they had dispatched the item and that it would be with me shortly.

Days and days later (at least a week after the date it was meant to be delivered), I contacted the store it was meant to be delivered to and was told very rudely that "if it had come in we would've phoned you". She didn't check if the item had come in or not. I waited a few more days then phoned wilkinsonplus and got a refund with relative ease, but I am disappointed as this was a Christmas present and is not available elsewhere.

I think the failure came with communication between the web side of the business, and the stores. If I used them again, I certainly wouldn't have the product delivered to a store... but I doubt I would use them again. I know Wilkinsons are a budget store but you still expect the receive the item you have paid for!

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“Whilst the parcel of homewares was received within 3...”

★☆☆☆☆

written by sam at home on 28/09/2010

Whilst the parcel of homewares was received within 3 working days of the order being placed the overall service is very disappoiting. I was e.mailed a parcel tracking number which was unusable so did not know when to expect the parcel. Upon opening the parcel none of the goods had been overwrapped and so the stainless steel bin had been badly dented by the other items and was unusable. Phone lines to customer services do not get answered and so have e.mailed. No response so far.

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“Have been looking for a shell tiered light fitting for...”

★★★★★

written by on 02/09/2010

Have been looking for a shell tiered light fitting for a while, and delighted to find it in the sale at WilkinsonPlus.com Bargain £15, although the usual price of £20 is a steal! Arranged for FREE delivery to my local store, which was delivered within 3 days. Looks gorgeous and very pleased with both price, quality and service.

Top Marks Wilkinsons!

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“Cant say if the items I purchased were value for money...”

★☆☆☆☆

written by on 02/08/2010

Cant say if the items I purchased were value for money because im still waiting. I ordered the wallpaper online as when I went to my local store (7+ miles away) didn't have the amount I needed in any wallpaper never mind the one I wanted, plus all the batch numbers were different on each roll. So I thought ok I will order from the web. So I did, the website was easy to navigate through and I found what I wanting in no time. Paid and thought right will finish getting all the walls stripped and ready to hang the paper while I wait for delivery. One week later im still trying to get in touch with customer service to track my order as it said dispatched on the order history. The tracking system doesn't work on the website and im at my wits end and I find it hard enough to find the time to re-decorate having 3 kids and just want it over and done with.

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Asked by topcat146 on 9th December 2013 Report this content
is the wine finings that is for 23Lt too much for 1Gal

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