Nitrotek Reviews - www.nitrotek.co.uk

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Latest Reviews

★★☆☆☆

“Misleading advertisement and poor customer service”

Written on: 19/05/2015 by KennediKrause438 (1 review written)

Not as good as the others are saying. From my experience, their lowest price guaranteed promise is a lie. I tried to purchase a Heng long M41A3 tank from them listed as £79.99 and found it sold on another website for £64.99. I called Nitrotek for a price match but was told that they cannot match it because the other website is a trade seller who buys from them (Really?) Nitrotek said they will have to contact the other website first to find out why they are selling the same tank cheaper… Read Full Review

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★★★★☆

“Pretty good selection”

Written on: 19/05/2015 by Rieksts94 (1 review written)

Pretty good selection with a heavy emphasis on rc cars, some planes and tanks. pretty helpful. They have parts for my quadcopter, which my wife bought from here, order No: 300000564… Read Full Review

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★☆☆☆☆

“Terrible - avoid at all costs”

Written on: 29/04/2015 by Perez380 (1 review written)

They send the wrong stuff out then refuse to sort it out. They don't respond to emails. I have been ripped off!… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY!”

Written on: 23/04/2015 by Paulllie (1 review written)

We purchased 2 battery powered buggy's from Nitrotek and after charging them for the specified time, they only worked for 2 minutes after driving them indoors on wood flooring. I tried to contact their 'Customer Services' and 'technical support'. I emailed them 3 times and the only response I got back was that the petrol motors would need adjusting and each time I explained that the cars were battery powered.. Eventually I sent them back to Nitrotek after getting our credit card company… Read Full Review

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★☆☆☆☆

“Shocking Customer Service”

Written on: 20/04/2015 by snow05 (1 review written)

Having purchased an £80 remote control car for a christmas gift is went wrong after a few weeks of use. I logged a support call to get it sorted out at the beginning of March. There was initial acknowledgement of the support call but then weeks of silence. I followed this up with further emails as the support department are "online only" and don't speak to customers! I recevied a couple of further emails but as yet no resolution to the problem. I would not recommend Nitrotek at all as their… Read Full Review

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★☆☆☆☆

“Awful dont use this company nitro tak !!!!!!”

Written on: 04/03/2015 by Flanagan1951 (1 review written)

PLEASE DON'T SHOP WITH NITROTEK!! WHAT A JOKE this company is! I have had nothing but disappointment since I opened the box. Received a RC car as a Christmas gift, as soon as I opened the box the exhaust fell off, car wouldn't start even with every adjustment I tried. The car was cheaply made and was clearly made with sub-standard parts. It was one thing after another with this car, it was a matter of days before the car was completely un-functional with no use at all. Two months later, I… Read Full Review

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★☆☆☆☆

“AVOID,AVOID,AVOID”

Written on: 04/03/2015 by ninpodude (1 review written)

Worst experience ever... These people need putting out of business. purchased a car for my son for xmas, never worked. support ticket been in since 27th dec 2014. still not resolved. you cant speak to real people (only to order goods) my RMA took 2o days to process. only to demand i pay £64.80 to repair. was faulty from day one. bad build quality items. please, for you own sanity. AVOID this company… Read Full Review

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★☆☆☆☆

“Worst on line experience ever.Customer service nil.”

Written on: 13/02/2015 by 439Christian (1 review written)

DO NOT USE. I bought a Yama buggy from these clowns for my son's birthday in September 2014. After light use on day one the steering servo broke, they are a really cheap example Today is 13/02/2015 my son is on an inset day I have a day off and we have just fired up the buggy after it took this appalling outfit this long to resolve the issue and return it. The email exchange was in excess of 50, and they took at least 3 days to respond to each one. I took legal advice regarding a full refund… Read Full Review

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★☆☆☆☆

“Stay well clear”

Written on: 11/02/2015 by markjw1966 (1 review written)

Ordered my Nitro monster truck in April last year and within 20 minutes it stopped working. After endless emails I sent the truck back AT MY COST in October 2014......it is now February 11th and I still haven't got it back. After sales is non existent and they are unwilling to help when you do finally get to speak to someone.Oh, the reason I haven't got it back is because they have lost my paperwork.....typical !! This is by far the worst company I have ever dealt with and they should be… Read Full Review

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Ninpodude's Response to markjw1966's Review

Written on: 04/03/2015

I hear you bro, i have had a support ticket in for last 2 months. Awful customer services. truly the worst company ever.
who did you pursue legal action with, i am that stage now?

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Alexdodou's Response to markjw1966's Review

Written on: 19/03/2015

Completely agree with every single word! Still waiting for refund 1 month after returned the item. A bunch of clowns, needs to be shut down!

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★☆☆☆☆

“the worst aftersle support you will ever find”

Written on: 05/02/2015 by Ashby72 (1 review written)

I really wish id checked these and other reviews before buying an expensive remote control Monster truck open it on Christmas day (treat from the wife), it works for 20 minutes then the throttle servo broke tried to call them no answer tried to email them it takes them two to three days to reply and so far I'm on email number 26 all they do is delay replying and although they have agreed to send me a replacement servo (of a different make and model)but they have not sent it - do not trust this… Read Full Review

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★☆☆☆☆

“Abysmal Service”

Written on: 05/02/2015 by MysteryShopper2 (1 review written)

Website looks decent with clear ordering information, unfortunately next day deliver for me meant 5 days later, when I complained about this it was obvious that no one actually looked into this problem, so didnt even get an apology. Try ordering from one of the competition, it cant be any worse… Read Full Review

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★☆☆☆☆

“No aftersales support”

Written on: 16/01/2015

The after sales support is rubbish, you can call which takes 40mins on hold or you can use the aftersales email support, I have waited a week and had no reply even though they state 24hr response, do not use this company as they do not deliver on service, also the car arrived 3 days later than promised, go elsewhere for quality service… Read Full Review

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★☆☆☆☆

“DO NOT BUY CHRISTMAS PRESENTS FROM HERE”

Written on: 15/12/2014 by Turner215 (1 review written)

I purchased a christmas present for my son from Nitrotek, costing hundreds of pounds. When we started to build it, the list of missing items grew. When we contacted them to supply the missing parts, they delayed, provaracated then failed to send anything. I cannot recommend strongly enough that you do not waste your money here. … Read Full Review

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Paintballnutta's Comment

Written on: 02/01/2015

Please do what I didnt and try and get the refund through your bank! I am still trying to get a refund after over 8 months!

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★☆☆☆☆

“The WORST comapny i have ever used!”

Written on: 15/12/2014 by 465Lowe (1 review written)

Still cant resolve a faulty buggy bought for my 7 yr old son last Xmas!!! Absolutely disgusting customer service. Never known a company like it! DON'T USE THEM!!… Read Full Review

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★☆☆☆☆

“I SHOULD'VE READ THE NEGATIVE REVIEWS AND AVOIDED...”

Written on: 06/12/2014 by MJBaker (1 review written)

Okay, I must admit, the Nitrotek products look good and the website also looks good, but good products should also have good customer service and good after-sales support. The only reason I gave one star is for the good looking products and my Pioneer Brushless Truggy is (or was...) pretty quick! The car was built with weak plastic and a weak shell – a car this quick should be built much stronger and if I'd have known how weak it was, I would've paid the extra to get the metal upgrades before… Read Full Review

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★☆☆☆☆

“Really bad customer service and returns”

Written on: 13/11/2014 by BrodyRodgers (1 review written)

My wife orders a car at the beginning of September, but she orders the wrong one, called nitro tek and they said to return it and once the car was checked they would send me the correct one, it took 3 weeks for them to check a "sealed, unopened" car.... Finally got new car, built it and couldn't get to run right, so gave to my local hobby store to tune, but they had no luck, so arranged to return car back to nitro tek, 2 weeks on and nothing, no contact, no update, nothing, so call nitrotek and… Read Full Review

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★☆☆☆☆

“Avoid ”

Written on: 29/10/2014 by Disappointed100p (1 review written)

No customer service. Do not answer emails even there so called tickets. Just driven to there so called office for a refund. Spoken to thro hole in door. No joy whatsoever. Then blamed problem of pins coming out which hold tank tracks together on a tiny bit of mud. Oh dear a bit of mud on a rc tank whatever next. Do not deal with these dreadful people I got annoyed as this is my sons birthday present which is no fit for purpose They do not care… Read Full Review

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★★☆☆☆

“Have spent over”

Written on: 15/10/2014 by Leggz86 (1 review written)

I have spent over 500 pounds now with nitrotek got a small rc and not long got a yama buggy had problems 1 st day it came.couldnt get any help from them,and now orderd a carbon firbe shell and send a road runner and trying to sort it out just seems a nightmare.as they don't want to talk on the phone about problems just want your money,let's see what happens… Read Full Review

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★★★★☆

“Good for detailed oriented hobbyists”

Written on: 18/09/2014 by Austin81 (1 review written)

Awesome hobby store. It is the old school kind with tons of planes, boats, cars and tanks. Nitrotek is a gold mine of car parts in a desert of toy. For the skilled, detail oriented hobbyists, Nitrotek is the best… Read Full Review

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★☆☆☆☆

“ordered a car , promises on website 24hr delivery,...”

Written on: 31/08/2014 by Dominickp110 (1 review written)

ordered a car , promises on website 24hr delivery, still waiting 12 days later, despite emails and phone calls with further promises. won't be ordering again. terrible customer service… Read Full Review

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