Nitrotek Reviews - www.nitrotek.co.uk

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★★★★☆
4.2 / 5
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Latest Reviews

★☆☆☆☆

“DO NOT BUY CHRISTMAS PRESENTS FROM HERE”

Written on: 15/12/2014 by Turner215 (1 review written)

I purchased a christmas present for my son from Nitrotek, costing hundreds of pounds. When we started to build it, the list of missing items grew. When we contacted them to supply the missing parts, they delayed, provaracated then failed to send anything. I cannot recommend strongly enough that you do not waste your money here. … Read Full Review

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★☆☆☆☆

“The WORST comapny i have ever used!”

Written on: 15/12/2014 by 465Lowe (1 review written)

Still cant resolve a faulty buggy bought for my 7 yr old son last Xmas!!! Absolutely disgusting customer service. Never known a company like it! DON'T USE THEM!!… Read Full Review

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★☆☆☆☆

“I SHOULD'VE READ THE NEGATIVE REVIEWS AND AVOIDED...”

Written on: 06/12/2014 by MJBaker (1 review written)

Okay, I must admit, the Nitrotek products look good and the website also looks good, but good products should also have good customer service and good after-sales support. The only reason I gave one star is for the good looking products and my Pioneer Brushless Truggy is (or was...) pretty quick! The car was built with weak plastic and a weak shell – a car this quick should be built much stronger and if I'd have known how weak it was, I would've paid the extra to get the metal upgrades before… Read Full Review

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★☆☆☆☆

“Really bad customer service and returns”

Written on: 13/11/2014 by BrodyRodgers (1 review written)

My wife orders a car at the beginning of September, but she orders the wrong one, called nitro tek and they said to return it and once the car was checked they would send me the correct one, it took 3 weeks for them to check a "sealed, unopened" car.... Finally got new car, built it and couldn't get to run right, so gave to my local hobby store to tune, but they had no luck, so arranged to return car back to nitro tek, 2 weeks on and nothing, no contact, no update, nothing, so call nitrotek and… Read Full Review

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★☆☆☆☆

“Avoid ”

Written on: 29/10/2014 by Disappointed100p (1 review written)

No customer service. Do not answer emails even there so called tickets. Just driven to there so called office for a refund. Spoken to thro hole in door. No joy whatsoever. Then blamed problem of pins coming out which hold tank tracks together on a tiny bit of mud. Oh dear a bit of mud on a rc tank whatever next. Do not deal with these dreadful people I got annoyed as this is my sons birthday present which is no fit for purpose They do not care… Read Full Review

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★★☆☆☆

“Have spent over”

Written on: 15/10/2014 by Leggz86 (1 review written)

I have spent over 500 pounds now with nitrotek got a small rc and not long got a yama buggy had problems 1 st day it came.couldnt get any help from them,and now orderd a carbon firbe shell and send a road runner and trying to sort it out just seems a nightmare.as they don't want to talk on the phone about problems just want your money,let's see what happens… Read Full Review

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★★★★☆

“Good for detailed oriented hobbyists”

Written on: 18/09/2014 by Austin81 (1 review written)

Awesome hobby store. It is the old school kind with tons of planes, boats, cars and tanks. Nitrotek is a gold mine of car parts in a desert of toy. For the skilled, detail oriented hobbyists, Nitrotek is the best… Read Full Review

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★☆☆☆☆

“ordered a car , promises on website 24hr delivery,...”

Written on: 31/08/2014 by Dominickp110 (1 review written)

ordered a car , promises on website 24hr delivery, still waiting 12 days later, despite emails and phone calls with further promises. won't be ordering again. terrible customer service… Read Full Review

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★☆☆☆☆

“A bit sharp- watch it!”

Written on: 28/08/2014 by Lopez246 (1 review written)

Do not assume that that spec advertised is what you will receive. Get prior confirmation that the battery really is 10Ah, not 9. Nitrotek/Scootercity are prone to exaggeration… Read Full Review

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★☆☆☆☆

“terrible customer service and after poor product.”

Written on: 20/08/2014 by guy123 (1 review written)

I purchased a dynam 400 rc plane from Nitrotek that was faulty and came missing key parts. They had no customer support line, and I was forced to create an online support ticket that promised a 24 hour response time. It's now been a week and I've still heard nothing, every time I try to contact them I'm ignored, and their telephone number is for sales only. I feel I've wasted my money, the aircraft fell to bits before I could even fly the damn thing and no one is prepared to help me from… Read Full Review

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★☆☆☆☆

“do not use this company! you've been warned”

Written on: 20/08/2014 by fizzled (1 review written)

Received order in good time, (Hubsan Spyhawk fpv). Finished the part build, Charged the battery. Didn't work went to local hobby store bought 2 more batteries charged them still no power just residual left in the batteries after they left the manufacturers, there is also an issue with the film card rejecting the sd card as well, contacted the sales team, they were condescending and borderline rude, just repeating 'this is is a sales line only' they didn't want to help what so ever just telling… Read Full Review

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★☆☆☆☆

“Their website promises don't match their services ”

Written on: 20/08/2014 by FranciscoRivero (1 review written)

I was looking for a single blade helicopter and came across Nitrotek - their website was good, easy to navigate and with modern features as a marketing person myself, all good. Placed and order and came as described on their shipping information. The trouble started when the helicopter didn't work as it should. I email them, a quick response that someone would be dealing with the issue within 24 hrs, nothing happened. I email again, nothing happened. I called they said the phone is a sales… Read Full Review

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★★★★★

“Great Service...”

Written on: 16/07/2014 by Nicky1985 (1 review written)

I'm glad they replaced my r/c helicopter after I found it did not operate properly out of the box. It was replaced with a new one. Thank You!… Read Full Review

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★☆☆☆☆

“Exceptionally bad service and customer care”

Written on: 04/07/2014 by claretomlinson (1 review written)

We purchased a car for our sons birthday in April. After receiving it through the post we realised the remote didnt work and the extra battery that was sent was the wrong size. After send ing them many emails and calling them they still didn't reply and when they eventually did just kept sending us the same email to read the instructions properly and to charge the battery. It was farcical. Eventually we decided we just wanted our money back so sent the car back recorded delivery. That was many… Read Full Review

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★★★★★

“True Promoters of RC Hobby..”

Written on: 02/07/2014 by Thomas1999 (1 review written)

They got me back into R/C flying again. Help me by answering all my questions through their online support system. I bought a R/C helicopter and RTF airplane. Now I'm back flying!… Read Full Review

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★★★★★

“Freaking Awesome!”

Written on: 24/06/2014 by Ryan107 (1 review written)

They make me addicted to rc hobby. Great prices and great customer service! They are freaking awesome. Prices were very reasonable. I will definitely be coming back for any future purchases!… Read Full Review

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★☆☆☆☆

“Worst client support ever”

Written on: 21/06/2014 by 55Cannon (1 review written)

I bought a car from Nitrotek for my 11 year old son. Firstly the car would drive but not turn. When we asked for support we were told it was only available via email and that our case was now closed! I then took the car to Herts RC Models. They were brilliant. We ran the car at the astro track and within 10 minutes the main pinion had broken! Again Herts RC models fixed it. In short I will NEVER return to Nitrotek or recommend them. Go to Herts RC models (also on web) They are brilliant… Read Full Review

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★☆☆☆☆

“if you need to return anything i pity you.”

Written on: 18/06/2014

We received a go kart that wouldn't start after approx 20mins of trying the whole pull cord, came out of the engine. As previous reviews state there are only sales teams which you can talk to, who say they cannot do anything. I persisted and refused to get off the phone until I received an email from the returns, they also gave me an email to the manager and the complaints, not one responded, after numerous more phone calls,i was shown another way to ask for a return, this was the 3rd method… Read Full Review

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★☆☆☆☆

“Pray you dont need to return anything !!”

Written on: 17/06/2014 by Amaru77 (1 review written)

Ordered from Nitrotek on the 30 May, received helicopter item on the 2nd June. Only problem is that it hasn’t worked out of the box. Called Nitroteks number, which found out later is a sales line and not a technical line and was told to email there support team, emailed them and advised of the issue, they refused my exchange\return. I have been emailing via their online ticketing system for the last 3 weeks to get RMA details to get the product returned under the 7 Day cooling off period… Read Full Review

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★★★★★

“Tons of Merchandise”

Written on: 12/06/2014 by Kenneth3 (1 review written)

As a new father I've been trying to reconnect with the hobbies of my youth. When the time comes I want to be able to pass the skills and hobbies I enjoyed in the past (in the 80's) down to my child.I got bit by the RC bug again after a 30 year hiatus. Nitrotek has a ton of merchandise and great prices. I'll definitely be back, and I may even buy my new car there because of the prices… Read Full Review

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