Nitrotek Reviews - www.nitrotek.co.uk

Click here if this is your business
★★★★☆
4.2 / 5
752
84% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Nitrotek www.nitrotek.co.uk - Ask a question now

Media Gallery for Nitrotek www.nitrotek.co.uk

Nitrotek www.nitrotek.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Heng long tank. ”

Written on: 31/07/2015 by Angelina361 (1 review written)

Bought two tanks , Tiger and Snow leopard. Both delivered with American mains chargers so unable to use at first. Then told by Nitri Tek that they would send adaptors out- not UK charger? Snow leopard has no reverse on one side and I'm getting the usual- send it back - pay for the post etc Taking it up with Tadinng standards. I've now read many bad reports on this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“RC Plane”

Written on: 07/07/2015 by EmmaGeorge (1 review written)

My son purchased this plane with his own money for his birthday. The first flight and it has broken. I have sent emails, tried to phone but no-one answers. The plane is not usable and definitely not worth the money. I haven't even been contacted so I am stuck with faulty goods as no one will answer the phone, and my poor son with no present for his money. Definitely would not purchase from this company again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Good, but”

Written on: 06/07/2015 by onHay150 (1 review written)

This is a good website, but, when the products go wrong, they refuse to replace them, saying that it is "the nature of the hobby " this means that when the parts add up to over £20, you aren't that happy. Also, when you have bought the parts, they then managed to get my postcode completely wrong. It also promised next day delivery, but it turns out it took 3 weeks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Evagelia's Comment

Written on: 07/07/2015

I'm with this review..they are good but it took ages for things to arrived and I ordered two batteries and only one arrived same thing happened when I ordered my propellers. Now been chasing refunds of those items for more than a two months now..

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Appalling company: avoid at all costs”

Written on: 06/07/2015 by apward (1 review written)

Unfortunately, I cannot agree with any of the reviews that say Nitrotek is a great company with good products and after sales. Bought my sons a A2005 T RC car each for Christmas Dec 2014, one worked OK (although the battery life is rubbish) and the other was faulty. Eventually, Nitrotek agreed to accept back the faulty car for refund/repair, it was sent by courier and they have confirmed safe arrival but now SIX MONTHS plus later still despite numerous emails and attempts at phone calls (left… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Evagelia's Response to apward's Review

Written on: 07/07/2015

Agree 100%...they are just full of faulty things and when request for refund it take ages. I am not happy with they way they deal with customers as seems like they don't care. I have been chasing a refund for more than two months of items i ordered and have not received.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“customer service stockport”

Written on: 26/06/2015 by gillkavanagh (1 review written)

your customer service after taking peoples money is shocking, your staff rude and unhelpful. After paying a lot of money for a remote control buggy and fuel plus extras, the item was not fit for purpose. Your staff do not know who owns the company or give me details of their line manager. I would definately not recommend your company to anyone. Since ordering these items, which I deeply regret now, I am seriously thinking of going to trading standards about Nitrotek… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“4.5 star rating - rubbish. Check the reviews properly!”

Written on: 03/06/2015 by 331Turner (1 review written)

First bought a plane advertised as having a camera. It didn't. Eventually after months and months and emails going backwards and forwards I was offered a £15 credit and told the mistake was the manufacturers and some planes came with cameras and some didn't!! I accepted the credit thinking I would be able to use this towards spare batteries. Wrong - they don't stock spare batteries for this particular model. Some time later I tried again to by spare batteries for an RC helicopter. They didn't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Misleading advertisement and poor customer service”

Written on: 19/05/2015 by KennediKrause438 (1 review written)

Not as good as the others are saying. From my experience, their lowest price guaranteed promise is a lie. I tried to purchase a Heng long M41A3 tank from them listed as £79.99 and found it sold on another website for £64.99. I called Nitrotek for a price match but was told that they cannot match it because the other website is a trade seller who buys from them (Really?) Nitrotek said they will have to contact the other website first to find out why they are selling the same tank cheaper… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible - avoid at all costs”

Written on: 29/04/2015 by Perez380 (1 review written)

They send the wrong stuff out then refuse to sort it out. They don't respond to emails. I have been ripped off!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY!”

Written on: 23/04/2015 by Paulllie (1 review written)

We purchased 2 battery powered buggy's from Nitrotek and after charging them for the specified time, they only worked for 2 minutes after driving them indoors on wood flooring. I tried to contact their 'Customer Services' and 'technical support'. I emailed them 3 times and the only response I got back was that the petrol motors would need adjusting and each time I explained that the cars were battery powered.. Eventually I sent them back to Nitrotek after getting our credit card company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking Customer Service”

Written on: 20/04/2015 by snow05 (1 review written)

Having purchased an £80 remote control car for a christmas gift is went wrong after a few weeks of use. I logged a support call to get it sorted out at the beginning of March. There was initial acknowledgement of the support call but then weeks of silence. I followed this up with further emails as the support department are "online only" and don't speak to customers! I recevied a couple of further emails but as yet no resolution to the problem. I would not recommend Nitrotek at all as their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful dont use this company nitro tak !!!!!!”

Written on: 04/03/2015 by Flanagan1951 (1 review written)

PLEASE DON'T SHOP WITH NITROTEK!! WHAT A JOKE this company is! I have had nothing but disappointment since I opened the box. Received a RC car as a Christmas gift, as soon as I opened the box the exhaust fell off, car wouldn't start even with every adjustment I tried. The car was cheaply made and was clearly made with sub-standard parts. It was one thing after another with this car, it was a matter of days before the car was completely un-functional with no use at all. Two months later, I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID,AVOID,AVOID”

Written on: 04/03/2015 by ninpodude (1 review written)

Worst experience ever... These people need putting out of business. purchased a car for my son for xmas, never worked. support ticket been in since 27th dec 2014. still not resolved. you cant speak to real people (only to order goods) my RMA took 2o days to process. only to demand i pay £64.80 to repair. was faulty from day one. bad build quality items. please, for you own sanity. AVOID this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst on line experience ever.Customer service nil.”

Written on: 13/02/2015 by 439Christian (1 review written)

DO NOT USE. I bought a Yama buggy from these clowns for my son's birthday in September 2014. After light use on day one the steering servo broke, they are a really cheap example Today is 13/02/2015 my son is on an inset day I have a day off and we have just fired up the buggy after it took this appalling outfit this long to resolve the issue and return it. The email exchange was in excess of 50, and they took at least 3 days to respond to each one. I took legal advice regarding a full refund… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Stay well clear”

Written on: 11/02/2015 by markjw1966 (1 review written)

Ordered my Nitro monster truck in April last year and within 20 minutes it stopped working. After endless emails I sent the truck back AT MY COST in October 2014......it is now February 11th and I still haven't got it back. After sales is non existent and they are unwilling to help when you do finally get to speak to someone.Oh, the reason I haven't got it back is because they have lost my paperwork.....typical !! This is by far the worst company I have ever dealt with and they should be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ninpodude's Response to markjw1966's Review

Written on: 04/03/2015

I hear you bro, i have had a support ticket in for last 2 months. Awful customer services. truly the worst company ever.
who did you pursue legal action with, i am that stage now?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Alexdodou's Response to markjw1966's Review

Written on: 19/03/2015

Completely agree with every single word! Still waiting for refund 1 month after returned the item. A bunch of clowns, needs to be shut down!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“the worst aftersle support you will ever find”

Written on: 05/02/2015 by Ashby72 (1 review written)

I really wish id checked these and other reviews before buying an expensive remote control Monster truck open it on Christmas day (treat from the wife), it works for 20 minutes then the throttle servo broke tried to call them no answer tried to email them it takes them two to three days to reply and so far I'm on email number 26 all they do is delay replying and although they have agreed to send me a replacement servo (of a different make and model)but they have not sent it - do not trust this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Abysmal Service”

Written on: 05/02/2015 by MysteryShopper2 (1 review written)

Website looks decent with clear ordering information, unfortunately next day deliver for me meant 5 days later, when I complained about this it was obvious that no one actually looked into this problem, so didnt even get an apology. Try ordering from one of the competition, it cant be any worse… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No aftersales support”

Written on: 16/01/2015

The after sales support is rubbish, you can call which takes 40mins on hold or you can use the aftersales email support, I have waited a week and had no reply even though they state 24hr response, do not use this company as they do not deliver on service, also the car arrived 3 days later than promised, go elsewhere for quality service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT BUY CHRISTMAS PRESENTS FROM HERE”

Written on: 15/12/2014 by Turner215 (1 review written)

I purchased a christmas present for my son from Nitrotek, costing hundreds of pounds. When we started to build it, the list of missing items grew. When we contacted them to supply the missing parts, they delayed, provaracated then failed to send anything. I cannot recommend strongly enough that you do not waste your money here. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Paintballnutta's Comment

Written on: 02/01/2015

Please do what I didnt and try and get the refund through your bank! I am still trying to get a refund after over 8 months!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“The WORST comapny i have ever used!”

Written on: 15/12/2014 by 465Lowe (1 review written)

Still cant resolve a faulty buggy bought for my 7 yr old son last Xmas!!! Absolutely disgusting customer service. Never known a company like it! DON'T USE THEM!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I SHOULD'VE READ THE NEGATIVE REVIEWS AND AVOIDED...”

Written on: 06/12/2014 by MJBaker (1 review written)

Okay, I must admit, the Nitrotek products look good and the website also looks good, but good products should also have good customer service and good after-sales support. The only reason I gave one star is for the good looking products and my Pioneer Brushless Truggy is (or was...) pretty quick! The car was built with weak plastic and a weak shell – a car this quick should be built much stronger and if I'd have known how weak it was, I would've paid the extra to get the metal upgrades before… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview