Nitrotek Reviews - www.nitrotek.co.uk

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★★★★☆
4.2 / 5
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Latest Reviews

★☆☆☆☆

“Don't order from this company ”

Written on: 01/11/2016 by AlanCA (1 review written)

Ordered a part from this company in September and they took my money straight away. I never received a delivery so I emailed and asked when I could expect my part. I was told that it had been dispatched and they needed to take it up with the delivery company but they would send me a new part. When this failed to arrive reply to another e mail was that it would be sent out and delivered early the following week. Still no delivery - reply to another e mail from me was that I had been told… Read Full Review

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★★★★★

“Seems good value, time will tell.”

Written on: 28/10/2016 by Hazza72 (1 review written)

Spoilt for choice here couldn't decide what to by, erm, my son for Christmas. Was able to browse at leisure, various companies, Nitrotec offered more for your money. Would like the ability to select the components for the vehicle prior to purchasing, pros and cons of each component with suitability advice.etc. brushed, brushless, lipo or ni.mh. Power to weight ratios, brushless may be too much for lighter cars and nimh may be sufficient also(at a lower budget) for younger users. It would be… Read Full Review

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★☆☆☆☆

“Disaster”

Written on: 17/10/2016 by Paola44 (1 review written)

Bought a remote control car in Feb and my experience has been woeful.This has been a nightmare - products that don't work, non existent customer service and no ability to talk to someone. After 8 months of trying to get a product to work, Nitrotek now blame me for all the problems. The first time the product went back they took nearly 3 months to check it over, gave me several stories about where the car was, it had been repaired then it hadn't then it was my fault as I had bent a filler cap… Read Full Review

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★☆☆☆☆

“Rubbish customer service”

Written on: 05/09/2016 by AvoidNitrotek4Life (1 review written)

No contact number for aftersales supprt means you must wait until you are going grey before they respond to your 'ticket' or email. Then the best you get is an automated type response which does not deal with you query at all, followed by another wait for the next response- appaling as other reviews have said. Stick with other online retailers who know what they're doing… Read Full Review

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★☆☆☆☆

“APPALLING CUSTOMER SERVICE”

Written on: 18/07/2016 by QUATRED01 (1 review written)

I purchased a nitro RC car for my sons birthday. The string from the starter unit pulled through as the knot holding it in place was too small. After requesting a replacement unit under warranty I was told these items do not come with a Warranty? and that I must have broken this as this is a common beginner issue. This is not the case as the car was taken to a family friend who builds and races these vehicles. The string did not break it pulled out due to faulty factory assembly. I requested… Read Full Review

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Rustle's Response to QUATRED01's Review

Written on: 18/08/2016

This is unfortunate, it really is a very simple matter to rectify, taking only a minute or two. Has happened to me, fixed swiftly and easily.

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Marcuscunnington's Response to QUATRED01's Review

Written on: 26/08/2016

Far too many terrible reviews for this company

Wished I had read them before they took my money

I'm reporting them to trading standards, got my money back through PayPal as other have done

Hopefully PayPal will soon stop them

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Marcuscunnington's Response to QUATRED01's Review

Written on: 18/08/2016

Agree truly hideous company

Our nitro car had 4 fails within 1 hour, took them 2 months to inspect and then told me it was my fault

PayPal got my money back

Will be reporting them to trading standards

Do not use this truly awful company

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★★★★★

“great company ”

Written on: 16/06/2016 by 307Maurer (1 review written)

great to navigate website great price would highly recommend thanks again … Read Full Review

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★☆☆☆☆

“Awful customer service - AVOID”

Written on: 23/05/2016 by RhettCastro (1 review written)

Terrible customer service. It took them 4 weeks to inspect a battery which I sent back (not charging). They told me it had corroded due to use in the wet - although we'd only used it twice in 100% dry conditions. Totally indifferent, impossibly slow and very very shoddy. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Extremely Poor customer service and illegal T&C's”

Written on: 18/05/2016 by RobSutton (1 review written)

Remote Control plane - Ordered and paid for on line. Please, please avoid this company who, when there is a problem with a product you will appear to have no rights when requesting a refund. I gave them 2 chances to repair damaged and faulty product 'as delivered' and they as a policy refuse refunds. This company is all over complaint forums, Ciao, Complaints Board, trust pilot (although this is manipulated by the company and spam reviews from Nitrotek are added and negative ones are removed )… Read Full Review

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★★★★★

“excellent and prompt service”

Written on: 22/03/2016 by rustle (1 review written)

order was acknowledged immediately, despatched swiftly. aftersales great - very helpful. could not ask for better service… Read Full Review

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★★★★★

“Lightning electric r/c truck”

Written on: 29/02/2016

Website ease of use - very good. This is our second purchase from Nitrotek and we were very satisfied last time - hopefully this purchase will also be trouble free… Read Full Review

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★★★★★

“great fun for everyone”

Written on: 18/02/2016 by dylandub (1 review written)

nitrotek has great products for everyone and is very cheap.i bought a helicopter 2 weeks ago and now buying a plane because they are so much fun flying around a park.i would highly recommend this website to anybody that loves rc cars,helicopters,planes,jets and boats.they are very cheap and fast delivery.my order number is 800000841… Read Full Review

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★★★★★

“ all right, recommended for purchases ”

Written on: 28/01/2016 by latserver (1 review written)

 all right, recommended for purchases… Read Full Review

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★★★★★

“Wow what a great product and service ”

Written on: 25/01/2016

Not a bad thing to say about nitrotek great product and also fast delivery no problems. The description of the product was spot on and I would definitely recommend this to anyone who is looking to buy an rc car. The website is great gives you all the facts and features about the product and is any easy website to use also it's great because if anything does happen to the car they have another section of the website were you can buy all spares parts from them just in case anything does break or… Read Full Review

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Muscroft142's Comment

Written on: 13/05/2016

While I agree with good pricing and fast delivery, I have to tell you that when something does go wrong this is the most unhelpful and shambolic company I've ever dealt with. The battery on my son's RC car stopped charging a couple of weeks after we bought it. Eventually they told me that I should send it back for testing (which I did at my own cost). Three weeks later it's still "in the queue" waiting to be examined. This bunch of muppets have no idea what customer service means, and they don't deserve anyone's business - AVOID

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★★★★★

“Nitrotek, pleasure to deal with”

Written on: 14/01/2016 by mattashhall (1 review written)

Quick delivery, item as described (Taigen Tiger I RC Tank), great customers services if you need to talk to them as I have on a previous occasion. My son will now have hours of fun ahead of him playing with the new RC tank, thanks!… Read Full Review

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★★☆☆☆

“Vortex 370 RC helicopter”

Written on: 10/01/2016 by Davidsharman (0 reviews written)

I opened the box to find the body detached from the main chassis and spent an hour in vain trying to reattach it as it is the most pathetic arrangement ever invented. Whilst trying to attach the body I put the battery on charge and tried again in vain to fit 8 new Duracell AA batteries into the transmitter, because the battery carrier was faulty at one end which meant the last battery didn't fit. Having repaired the carrier, it then would not fit into the transmitter body far enough to be able… Read Full Review

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★☆☆☆☆

“Unpleasant customer service”

Written on: 04/01/2016 by AlannahHammond280 (1 review written)

Only use this company if you are happy to be condescended to and treated like an idiot. I bought a car which comes in a box which states "ready to run" - ready to run if you buy some another tool to make it work. He is trying to suggest that the cost of the additional item is the problem - er no - my son just wanted to be able to use his christmas present before he went back to school. This is how you can expect to be spoken to if you contact them - Thank you for your Email. Had you… Read Full Review

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Treeman65's Comment

Written on: 13/01/2016

Feel your pain, got new Nb 16 Buggy for xmas found both clutch springs broken,also fuel pipes fitted wrong way round.Also engine had not been fitted square .As you say E mails are a joke, gave up in the end and ordered parts my self . Don't think I will go to them again

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Marcuscunnington's Comment

Written on: 29/08/2016

Spot on

Never never again, hopefully they are soon shut down

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★★★★★

“Parts ”

Written on: 02/01/2016 by Cory422 (1 review written)

100023881 parts I will need to reassemble the model I have bought… Read Full Review

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★☆☆☆☆

“Nightmare company to deal with. ”

Written on: 23/12/2015 by simondavidson (1 review written)

This online business seems to be incapable of processing an order and reserving stock to cover the order. I placed my order on 16th Dec (wed) the web site promised same day despatch and next day delivery. When the goods had not arrived, I called them on Monday at 10am to be told that my order would be sent that day(28 minutes on hold). Two hours later I received an email asking me to choose an alternative. I called them (44 minutes on hold) and was taken through the alternatives. I was out so… Read Full Review

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★★☆☆☆

“Slow delivery”

Written on: 20/12/2015 by Alfredthegreat52 (1 review written)

Placed order for an in stock item and waited and waited. 1 week later, a phone call to say its not in stock and they dont know when it will be. As this was a christmas present for my son I agreed to another colour. I am still awaiting a confirmation email to say that this has been dispatched. Christmas is now 5 days away. Ive a feeling he wont have a big present to unwrap. Very diasapointed… Read Full Review

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★☆☆☆☆

“WORST SERVICE IVE EVER COME ACROSS!!”

Written on: 18/12/2015 by kencarey (1 review written)

Ordered a present for my son 3 weeks before christmas, I never heard from them or the courier so I called them up a week before christmas and they promised me I would receive it before the 18th December. I rang them today 18th Dec and they told me it was still out of stock. I asked them why they didnt call me and they said because the warehouse guys never told them too...... What a big bunch of jokers!! Stay well clear!!!… Read Full Review

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