Nitrotek Reviews - www.nitrotek.co.uk

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★★★★☆
4.2 / 5
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Latest Reviews

★☆☆☆☆

“worst customer service ever”

Written on: 14/09/2017 by jmcc68 (1 review written)

I received a model plane with missing parts I tried to phone to get this resolved only to discover the phone number is for orders and payments only ,so I started the lengthy process of trying to resolve this by email,at first they were reluctant to discuss how to go about returning the item for a refund then they told me I would have to pay to return it ,every time I asked how long it would take to receive my refund they either didn't answer or gave me vague answers like "when our technician… Read Full Review

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★★★★☆

“Good service”

Written on: 28/06/2017 by Nikolaif275 (1 review written)

Good quick service, reasonably helpful on the phone. Easy to use site. Product well packed… Read Full Review

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★★★★★

“Brushless 1/10 suburu wrx ”

Written on: 21/04/2017 by Vargascv161 (1 review written)

Quick and easy website, found exactly what I was after and was a lot cheaper than other retailers, great thanks. Would definitely shop here again and recommend to friends and family… Read Full Review

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Mogsea's Comment

Written on: 29/04/2017

the process to buy my goods was very simple thank you very much haven't received my item yet as I just ordered them 5 minutes ago but I'm really looking forward to it

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★★★★★

“Fantastic Shopping experience ”

Written on: 03/04/2017 by Anthonyward (1 review written)

Just been on the website to order some new part for my RC car, found all the parts I needed as very easily. It took me less than 5 minutes to find exactly whet I needed. I recommend you buy your models and parts from Nitrotek and NOT other sites like eb_y they are a very trustworthy company with loads of very happy customers and always on hand to help via live chat or phone should you need it. … Read Full Review

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★★★★★

“GS Racing Storm CLX Pro 1/8th Nitro RC Buggy KIT”

Written on: 16/03/2017 by Winst (1 review written)

Firstly, and most importantly when buying remotely, I found the NitroTek website to be intuitive, easy to use and well laid out. Being a novice I was looking for an entry level nitro or petrol self build-kit. This was really easy to find, and even had two options of a "bare bones" kit, or in a bundle with everything included. I was particularly impressed with the upgrade options quoted on the same webpage, for a beginner this is great. Also the fact that NitroTek have taken the time to produce… Read Full Review

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★★★★★

“Good, clear website navigation”

Written on: 09/03/2017 by 247Parks (1 review written)

website has clear product information, along with good diagrams and photos. suggestions could be a full list of items included with the product… Read Full Review

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★★★★★

“Micro Drone Hubsan X4”

Written on: 02/02/2017 by S-Pipo (1 review written)

Great service and quick delivery, the item was well packed and arrived with perfect timing and the drone is exactly as described. I just fly it a few time, it's very hard to control as this is not a toy and the controls are a pro version, I will definitely refine my pilot skill and upgrade to the X4 FVP as soon as I'm good enough. The Transmitter works great and the manual is working perfectly. I would probably recommend to buy a few set of extra propellers if your are not a professional as a… Read Full Review

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★★★★☆

“Taigen Tank”

Written on: 16/01/2017 by 13Salisbury (1 review written)

Good value being cheaper than elsewhere, arrived quickly and no problems. Kit box contained everything expected… Read Full Review

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★☆☆☆☆

“Awful after sales dreadfull”

Written on: 30/12/2016 by onkybonk (2 reviews written)

I ordered a rc buggy for my sons for Xmas. One works one didn't work. First of all before I wrapped them the charger didn't work so they sent me another after a big faff. So the boys opened them and one was broken. The steering is jammed and the buggy keeps stopping and the controller doesn't work then it does then it doesn't. Now trying to speak to them is a nightmare. EMAILS ONLY. Arrghhh. When they respond that is. I asked them to replace it but they said no. I have to send it back to them… Read Full Review

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★☆☆☆☆

“Run by kidds”

Written on: 28/12/2016 by 41Hickman (1 review written)

Do not even think of buying from this pathetic on line shop… Read Full Review

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★☆☆☆☆

“Do not buy from this bunch ”

Written on: 19/12/2016 by Gazzacookie (1 review written)

Ordered an item on 9 Dec. Item was clearly listed as in stock and as such I was able to add to shopping cart and complete purchase. When I enquired about delivery some days later I was informed item out of stock. Despite my protests that the item was in stock at the point of sale I was simply offered a refund and a poor explanation that the website was busy and some confusion occurred. Despite this experience I ordered a suitable replacement item from them on 16 Dec under order number… Read Full Review

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★☆☆☆☆

“Don't order from this company ”

Written on: 01/11/2016 by AlanCA (1 review written)

Ordered a part from this company in September and they took my money straight away. I never received a delivery so I emailed and asked when I could expect my part. I was told that it had been dispatched and they needed to take it up with the delivery company but they would send me a new part. When this failed to arrive reply to another e mail was that it would be sent out and delivered early the following week. Still no delivery - reply to another e mail from me was that I had been told… Read Full Review

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★★★★★

“Seems good value, time will tell.”

Written on: 28/10/2016 by Hazza72 (1 review written)

Spoilt for choice here couldn't decide what to by, erm, my son for Christmas. Was able to browse at leisure, various companies, Nitrotec offered more for your money. Would like the ability to select the components for the vehicle prior to purchasing, pros and cons of each component with suitability advice.etc. brushed, brushless, lipo or ni.mh. Power to weight ratios, brushless may be too much for lighter cars and nimh may be sufficient also(at a lower budget) for younger users. It would be… Read Full Review

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★☆☆☆☆

“Disaster”

Written on: 17/10/2016 by Paola44 (1 review written)

Bought a remote control car in Feb and my experience has been woeful.This has been a nightmare - products that don't work, non existent customer service and no ability to talk to someone. After 8 months of trying to get a product to work, Nitrotek now blame me for all the problems. The first time the product went back they took nearly 3 months to check it over, gave me several stories about where the car was, it had been repaired then it hadn't then it was my fault as I had bent a filler cap… Read Full Review

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★☆☆☆☆

“Rubbish customer service”

Written on: 05/09/2016 by AvoidNitrotek4Life (1 review written)

No contact number for aftersales supprt means you must wait until you are going grey before they respond to your 'ticket' or email. Then the best you get is an automated type response which does not deal with you query at all, followed by another wait for the next response- appaling as other reviews have said. Stick with other online retailers who know what they're doing… Read Full Review

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★☆☆☆☆

“APPALLING CUSTOMER SERVICE”

Written on: 18/07/2016 by QUATRED01 (1 review written)

I purchased a nitro RC car for my sons birthday. The string from the starter unit pulled through as the knot holding it in place was too small. After requesting a replacement unit under warranty I was told these items do not come with a Warranty? and that I must have broken this as this is a common beginner issue. This is not the case as the car was taken to a family friend who builds and races these vehicles. The string did not break it pulled out due to faulty factory assembly. I requested… Read Full Review

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Rustle's Response to QUATRED01's Review

Written on: 18/08/2016

This is unfortunate, it really is a very simple matter to rectify, taking only a minute or two. Has happened to me, fixed swiftly and easily.

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Marcuscunnington's Response to QUATRED01's Review

Written on: 26/08/2016

Far too many terrible reviews for this company

Wished I had read them before they took my money

I'm reporting them to trading standards, got my money back through PayPal as other have done

Hopefully PayPal will soon stop them

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Marcuscunnington's Response to QUATRED01's Review

Written on: 18/08/2016

Agree truly hideous company

Our nitro car had 4 fails within 1 hour, took them 2 months to inspect and then told me it was my fault

PayPal got my money back

Will be reporting them to trading standards

Do not use this truly awful company

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★★★★★

“great company ”

Written on: 16/06/2016 by 307Maurer (1 review written)

great to navigate website great price would highly recommend thanks again … Read Full Review

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★☆☆☆☆

“Awful customer service - AVOID”

Written on: 23/05/2016 by RhettCastro (1 review written)

Terrible customer service. It took them 4 weeks to inspect a battery which I sent back (not charging). They told me it had corroded due to use in the wet - although we'd only used it twice in 100% dry conditions. Totally indifferent, impossibly slow and very very shoddy. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Extremely Poor customer service and illegal T&C's”

Written on: 18/05/2016 by RobSutton (1 review written)

Remote Control plane - Ordered and paid for on line. Please, please avoid this company who, when there is a problem with a product you will appear to have no rights when requesting a refund. I gave them 2 chances to repair damaged and faulty product 'as delivered' and they as a policy refuse refunds. This company is all over complaint forums, Ciao, Complaints Board, trust pilot (although this is manipulated by the company and spam reviews from Nitrotek are added and negative ones are removed )… Read Full Review

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★★★★★

“excellent and prompt service”

Written on: 22/03/2016 by rustle (1 review written)

order was acknowledged immediately, despatched swiftly. aftersales great - very helpful. could not ask for better service… Read Full Review

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