Nitrotek Reviews - www.nitrotek.co.uk

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★★★★☆
4.2 / 5
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Latest Reviews

★★★★☆

“Excellent value for money!”

Written on: 29/08/2015 by Adelaiden1963 (1 review written)

 Great lil bullet buggy loads of fun and really really quick. Was even Suprised how long the battery lasts aswell. Need to buy a few parts to upgrade and some are very brittle. Needs bigger bumpers too but overall very happy with my purchase… Read Full Review

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★★★☆☆

“Poor after sales service.”

Written on: 26/08/2015 by Bradynn243 (1 review written)

Grandson purchased a Nitrotek Trojan Buggy with his savings, second time out the buggy had a mild shunt. Ok this was his fault,however both front shock absorbers were broken.I phoned Nitrotek Stockport and asked to purchase 2 new shockers and was informed they dont stock these items and I would have to buy the parts from another company and gave me the website to obtain the parts.Now to sell an item that will very likely have a fairly rough life and not keep spare shocks is disappointing… Read Full Review

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★★★★★

“Marauder Desert Buggy”

Written on: 19/08/2015 by richardcolton1ntlworld.com (1 review written)

This was the second time I have used Nitrotek and on both occasions I have found their service and products to be of a very high standard. The model was ordered at 12.00 on Thursday and arrived at 07.40 on Friday, thus justifying their claim of next working day delivery if ordered before 13.00. The car itself is awesome and does exactly what it is supposed to and seems to be very robust. The only comment would be to purchase a spare battery as the one supplied doesn't last very long and takes… Read Full Review

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★★★★☆

“very good service”

Written on: 15/08/2015 by kfJoyce78 (1 review written)

The service is very good but the delivery day is not very well said to you… Read Full Review

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★☆☆☆☆

“Got stung”

Written on: 10/08/2015 by Rhoops (2 reviews written)

Bought an Esky honey Bee V2 RC helicopter from them. Out of the box, wouldn't take off. Discovered that the balance bar paddle blade was set at 90 degrees to its proper place, then that the plastic threads for the blade were stripped so it wouldn't stay in the correct position. Then noticed that the round retaining holes in the canopy were elongated... ie they should be round, but had been elongated through use and damage! So... a broken and non flyable helicopter with evidence of previous… Read Full Review

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Rhoops's Response to Rhoops's Review

Written on: 12/08/2015

This Review has been badly edited by the Review Centre staff. The Title was changed and some of it makes no sense now. My permission to do this was of course not asked...

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★☆☆☆☆

“Heng long tank. ”

Written on: 31/07/2015 by Angelina361 (1 review written)

Bought two tanks , Tiger and Snow leopard. Both delivered with American mains chargers so unable to use at first. Then told by Nitri Tek that they would send adaptors out- not UK charger? Snow leopard has no reverse on one side and I'm getting the usual- send it back - pay for the post etc Taking it up with Tadinng standards. I've now read many bad reports on this company… Read Full Review

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★☆☆☆☆

“RC Plane”

Written on: 07/07/2015 by EmmaGeorge (1 review written)

My son purchased this plane with his own money for his birthday. The first flight and it has broken. I have sent emails, tried to phone but no-one answers. The plane is not usable and definitely not worth the money. I haven't even been contacted so I am stuck with faulty goods as no one will answer the phone, and my poor son with no present for his money. Definitely would not purchase from this company again… Read Full Review

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★★★★☆

“Good, but”

Written on: 06/07/2015 by onHay150 (1 review written)

This is a good website, but, when the products go wrong, they refuse to replace them, saying that it is "the nature of the hobby " this means that when the parts add up to over £20, you aren't that happy. Also, when you have bought the parts, they then managed to get my postcode completely wrong. It also promised next day delivery, but it turns out it took 3 weeks… Read Full Review

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Evagelia's Comment

Written on: 07/07/2015

I'm with this review..they are good but it took ages for things to arrived and I ordered two batteries and only one arrived same thing happened when I ordered my propellers. Now been chasing refunds of those items for more than a two months now..

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★☆☆☆☆

“Appalling company: avoid at all costs”

Written on: 06/07/2015 by apward (1 review written)

Unfortunately, I cannot agree with any of the reviews that say Nitrotek is a great company with good products and after sales. Bought my sons a A2005 T RC car each for Christmas Dec 2014, one worked OK (although the battery life is rubbish) and the other was faulty. Eventually, Nitrotek agreed to accept back the faulty car for refund/repair, it was sent by courier and they have confirmed safe arrival but now SIX MONTHS plus later still despite numerous emails and attempts at phone calls (left… Read Full Review

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Evagelia's Response to apward's Review

Written on: 07/07/2015

Agree 100%...they are just full of faulty things and when request for refund it take ages. I am not happy with they way they deal with customers as seems like they don't care. I have been chasing a refund for more than two months of items i ordered and have not received.

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★☆☆☆☆

“customer service stockport”

Written on: 26/06/2015 by gillkavanagh (1 review written)

your customer service after taking peoples money is shocking, your staff rude and unhelpful. After paying a lot of money for a remote control buggy and fuel plus extras, the item was not fit for purpose. Your staff do not know who owns the company or give me details of their line manager. I would definately not recommend your company to anyone. Since ordering these items, which I deeply regret now, I am seriously thinking of going to trading standards about Nitrotek… Read Full Review

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★☆☆☆☆

“4.5 star rating - rubbish. Check the reviews properly!”

Written on: 03/06/2015 by 331Turner (1 review written)

First bought a plane advertised as having a camera. It didn't. Eventually after months and months and emails going backwards and forwards I was offered a £15 credit and told the mistake was the manufacturers and some planes came with cameras and some didn't!! I accepted the credit thinking I would be able to use this towards spare batteries. Wrong - they don't stock spare batteries for this particular model. Some time later I tried again to by spare batteries for an RC helicopter. They didn't… Read Full Review

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★★☆☆☆

“Misleading advertisement and poor customer service”

Written on: 19/05/2015 by KennediKrause438 (1 review written)

Not as good as the others are saying. From my experience, their lowest price guaranteed promise is a lie. I tried to purchase a Heng long M41A3 tank from them listed as £79.99 and found it sold on another website for £64.99. I called Nitrotek for a price match but was told that they cannot match it because the other website is a trade seller who buys from them (Really?) Nitrotek said they will have to contact the other website first to find out why they are selling the same tank cheaper… Read Full Review

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★☆☆☆☆

“Terrible - avoid at all costs”

Written on: 29/04/2015 by Perez380 (1 review written)

They send the wrong stuff out then refuse to sort it out. They don't respond to emails. I have been ripped off!… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY!”

Written on: 23/04/2015 by Paulllie (1 review written)

We purchased 2 battery powered buggy's from Nitrotek and after charging them for the specified time, they only worked for 2 minutes after driving them indoors on wood flooring. I tried to contact their 'Customer Services' and 'technical support'. I emailed them 3 times and the only response I got back was that the petrol motors would need adjusting and each time I explained that the cars were battery powered.. Eventually I sent them back to Nitrotek after getting our credit card company… Read Full Review

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★☆☆☆☆

“Shocking Customer Service”

Written on: 20/04/2015 by snow05 (1 review written)

Having purchased an £80 remote control car for a christmas gift is went wrong after a few weeks of use. I logged a support call to get it sorted out at the beginning of March. There was initial acknowledgement of the support call but then weeks of silence. I followed this up with further emails as the support department are "online only" and don't speak to customers! I recevied a couple of further emails but as yet no resolution to the problem. I would not recommend Nitrotek at all as their… Read Full Review

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★☆☆☆☆

“Awful dont use this company nitro tak !!!!!!”

Written on: 04/03/2015 by Flanagan1951 (1 review written)

PLEASE DON'T SHOP WITH NITROTEK!! WHAT A JOKE this company is! I have had nothing but disappointment since I opened the box. Received a RC car as a Christmas gift, as soon as I opened the box the exhaust fell off, car wouldn't start even with every adjustment I tried. The car was cheaply made and was clearly made with sub-standard parts. It was one thing after another with this car, it was a matter of days before the car was completely un-functional with no use at all. Two months later, I… Read Full Review

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★☆☆☆☆

“AVOID,AVOID,AVOID”

Written on: 04/03/2015 by ninpodude (1 review written)

Worst experience ever... These people need putting out of business. purchased a car for my son for xmas, never worked. support ticket been in since 27th dec 2014. still not resolved. you cant speak to real people (only to order goods) my RMA took 2o days to process. only to demand i pay £64.80 to repair. was faulty from day one. bad build quality items. please, for you own sanity. AVOID this company… Read Full Review

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★☆☆☆☆

“Worst on line experience ever.Customer service nil.”

Written on: 13/02/2015 by 439Christian (1 review written)

DO NOT USE. I bought a Yama buggy from these clowns for my son's birthday in September 2014. After light use on day one the steering servo broke, they are a really cheap example Today is 13/02/2015 my son is on an inset day I have a day off and we have just fired up the buggy after it took this appalling outfit this long to resolve the issue and return it. The email exchange was in excess of 50, and they took at least 3 days to respond to each one. I took legal advice regarding a full refund… Read Full Review

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★☆☆☆☆

“Stay well clear”

Written on: 11/02/2015 by markjw1966 (1 review written)

Ordered my Nitro monster truck in April last year and within 20 minutes it stopped working. After endless emails I sent the truck back AT MY COST in October 2014......it is now February 11th and I still haven't got it back. After sales is non existent and they are unwilling to help when you do finally get to speak to someone.Oh, the reason I haven't got it back is because they have lost my paperwork.....typical !! This is by far the worst company I have ever dealt with and they should be… Read Full Review

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Ninpodude's Response to markjw1966's Review

Written on: 04/03/2015

I hear you bro, i have had a support ticket in for last 2 months. Awful customer services. truly the worst company ever.
who did you pursue legal action with, i am that stage now?

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Alexdodou's Response to markjw1966's Review

Written on: 19/03/2015

Completely agree with every single word! Still waiting for refund 1 month after returned the item. A bunch of clowns, needs to be shut down!

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★☆☆☆☆

“the worst aftersle support you will ever find”

Written on: 05/02/2015 by Ashby72 (1 review written)

I really wish id checked these and other reviews before buying an expensive remote control Monster truck open it on Christmas day (treat from the wife), it works for 20 minutes then the throttle servo broke tried to call them no answer tried to email them it takes them two to three days to reply and so far I'm on email number 26 all they do is delay replying and although they have agreed to send me a replacement servo (of a different make and model)but they have not sent it - do not trust this… Read Full Review

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