Internet Hobbies Reviews - www.internethobbies.com

★★☆☆☆
2.0 / 5
90
24% of users recommend this
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 05/08/2015 by painterdavid (1 review written)

I ordered a kit model boat in March 2013 , the company could not deliver after 3 weeks. The company was called the person said they would send as soon as the model came in . I canceled the order at the end of March due to no delivery and asked for the return of my money . Have sent e-mails still no refund of my preciouse money it is now the beginning of August 2015… Read Full Review

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★☆☆☆☆

“Bad customer service, Unautherized charging, late...”

Written on: 27/07/2015 by LitzyGalbraith354 (1 review written)

This is the 3rd time I had issues with Internethobbie.com.But the last one was the worst. I ordered two items from there liquidation sale a pop up offer for 10% off came up during my check out and I had to choose yes or no and it had a count down .I chose yes and the discount was applied and I submited my order and I was sent an email confermation. The next day I found out my card was charged an additional amount on a seperate transaction from them. I contacted then via email and a day later… Read Full Review

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★★☆☆☆

“poor customer service”

Written on: 21/07/2015 by Moore451 (1 review written)

Several months ago I ordered two models. One was sent, the other was on 'back order'. I have been going back and forth with them about either getting a credit to the card I used to pay for it or the model. All I get in return is an email saying call the customer service line during these hours. I work during those hours, so I can't call. I can't seem to get through to them that idea. I am beginning to think I should just write it off and consider the $30 lost… Read Full Review

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★☆☆☆☆

“DELIVERY DATE”

Written on: 08/07/2015 by 1977Roach (1 review written)

Ordered 2 kits in June - my checks were cashed within a week of order. I still do not have any shipping info regarding my orders. Have called the 800 number on 3 occasions and still have not heard from Internet Hobbies. I am pulling the plug on using this hobby vendor as of 6 July 2015… Read Full Review

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★☆☆☆☆

“Another Lemming Over The Cliff.”

Written on: 09/05/2015 by liebstandarte (1 review written)

I should have known and its all my own fault, just like all the rest of the victims present, should of looked at there past history of neglect and couldn`t give a dam attitude, my story began on 25th Feb 2015 purchased an expensive model over $260, little did I know that they did not own or posses any such item nor did they have any hope in the distant future either. Anyway got so sick of waiting phoned to ask how much longer and was told just three more weeks. and now pushing three months… Read Full Review

Liebstandarte's Response to liebstandarte's Review

Written on: 17/06/2015

Hi, just a heads up, after finishing with above for said clowns purchased the same item on Ebay all the way from Italy and received it in 11 days, and for $60 cheaper!
remember stay away from them!

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★☆☆☆☆

“Avoid at all cost”

Written on: 06/05/2015 by 401Kennedy (1 review written)

Extremely poor customer service and no communication at all. Their website never updated the tracking number or ship date. I contacted them several times by phone and email. Always an excuse as to why the products didn't ship. Then after a while they would say that they did ship but would never give me a tracking number; always stated that the "shipping department" would send it to me. If you ask me I think this is a one man operation and that one man runs it very poorly. Save yourself a… Read Full Review

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★☆☆☆☆

“I ordered a Ross Gibson motor on 1/30/2014 kept...”

Written on: 23/04/2015 by Pearsonhd443 (1 review written)

I ordered a Ross Gibson motor on 1/30/2014 kept getting excuses on how they were waiting to get from supplier.After 3 phone calls I was told that the man who cast the engines died,and how lucky I was that they found one for me.I was told the motor would be shipped on 4/20.I called numerous times and keep getting a recording.terrible service and terrible company If you want to deal with a good company go to Sprue brothers… Read Full Review

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★☆☆☆☆

“really poor customer service”

Written on: 04/04/2015 by O'Keefeom1981 (1 review written)

i have tried using this company numerous times. three times my order has been canceled with no notification. I once had to argue with them regarding a refund when my card was charged but the order was canceled. I gave them once last try when they were having a sale. i got an email telling me that I needed to email them back to with my card number to approve additional money over my order for " more shipping charges. when i called them to discuss these extra charged on the phone the owner tried… Read Full Review

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★☆☆☆☆

“Not Happy”

Written on: 31/01/2015 by Zonian79 (1 review written)

I placed an order with them on 11 Jan 2015 for model paint. I received a conformation email with order number and the amount of the order was deducted from my card. The conformation stated that orders were shipped normally within 2-3 days. I tried to contact the customer service dept on 12 January 2015, just to receive a status. Because of high customer volume I had to leave a message. I called back on 15 January left another message. On Friday left another after not receiving any call backs… Read Full Review

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★☆☆☆☆

“Bad ”

Written on: 18/09/2014 by Hoover1968 (1 review written)

Order an item, they just refunded my money. never E-mail me to tell me why. Tried to call them a couple times couldn't get thought . left messages a couple times. No one called back… Read Full Review

Ranma's Comment

Written on: 21/10/2014

They did the same thing to me. I for one will never order from this company ever again!

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★☆☆☆☆

“Never received order”

Written on: 02/09/2014 by Howardvg344 (1 review written)

Placed an order August 10 and have not received it yet. Can't seem to get an update. I have left messages on their toll free number and emailed twice but have not received a response. Very poor customer service… Read Full Review

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★★★★★

“Best selection great website”

Written on: 17/04/2014 by ChopperBob54 (1 review written)

I have used Internet Hobbies for over 8 years now and have never had a problem. Once last year the owner, shipped an order I canceled. Its value was over $250.00. I returned the model and the credit was not issued to my account a simple mistake, we all make them. We decided to use the credit for other merchandise and in the end I received more than what was owed me in merchandise. I will continue to use this company as long as he is on the internet. It seems these negative reviews are… Read Full Review

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★☆☆☆☆

“service”

Written on: 29/03/2014 by AceMcMahan (1 review written)

You state 24 hours response for e-mails, can not do that. Need to reevaluate business practice or will lose more customers. Wake up, and pay attention… Read Full Review

By Ownerdale

Written on: 30/04/2014

This is a hard one to respond to as I don't know the exact situation or person who wrote this review. Most e-commerce businesses get a huge volume of emails on a daily basis. Each email is important to us and we always strive to stay with in that 24 hour response time. Occasionally an email will end up in our spam folder which can cause a slight delay if we don't catch it. Frankly, I've always found it to be much better to just call the toll-free number and talk to me directly.

Dale
Owner
Internet Hobbies, LLC

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★☆☆☆☆

“WORST SELLER EVER”

Written on: 27/02/2014 by mytrain (1 review written)

Bought a locomotive and it has been a month with no package in sight! This company is just awful and treat You like a pest! Wish I had read the reviews before dealing with them, there it comes up like a big red "dont go there". Been dealing with many other on line businesses and they all where great. Internet Hobbies has been a very bad experience and avoid it at all costs, all You get is lies and the run around from them!… Read Full Review

By Ownerdale

Written on: 01/03/2014

Here's what happened on this person's order. We had a sale on Broadway Limited locomotives that was very successful based on the low prices. He ordered his locomotive and we immediately shipped it out. Here's where the problems started. One of our shipping clerks must have gotten his order confused with another and shipped his order to someone else. That is why we kept telling hum his order was shipped. About a week later we received a phone call from the customer we had shipped his order to. We immediately dispatched an electronic UPS return label to him and asked that he return the goods to us as soon as possible. Unfortunately, he went on a business trip and left the package with his wife to ship back to us. For some reason, unknown to us, she failed to do so. He shipped out the return to us when he arrived back hone. This customer was located in California so it did take 5 days to get it back to us. Once we had the goods back in our possession, we immediately posted it to the original customer. I've had to let the shipping clerk go as his mistake has caused us to lose a valued customer. I apologize for what happened with this customer. It was just a series of unfortunate events.

Dale, Owner
Internet Hobbies

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★☆☆☆☆

“worst service ever”

Written on: 21/02/2014

Very poor service,never have experienced such rude people to deal with. My order was not mailed until three weeks after payment.But it says express international mailing with 3-5 days. When confronted the response was that the item had been posted three weeks ago what was just a lie. USPS recorded receiving the item three weeks after the initial order. I will never ever deal with that business!… Read Full Review

By Ownerdale

Written on: 30/04/2014

This is a duplicate review.

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★☆☆☆☆

“Run Away Fast”

Written on: 10/01/2014 by dano1839 (1 review written)

Order a model kit using paypal acct. . Had enough money left for a second cheap kit, that I could afford because of the combined postage. Received the e mail saying We got your order and money but we wont guarentee you your merchandise. No communicatin from company til after a partial order was sent. The Main kit was out of stock, although it was advertised as being available. The kit dissappeared of their web site the day after I ordered it. They new this kit was out of stock the day after I… Read Full Review

By Ownerdale

Written on: 13/01/2014

dano1839
It is obvious that you did not understand that this was a store wide liquidation sale and as such the merchandise was extremely limited. We sold out that item earlier in the day and tried to remove it from our website as quickly as possible. This promotion was based on the shelf merchandise and that was why the price was so low. The other item that was shipped had a retail price of $29.00 and was sold to you for only $8.00. That was a savings of $21.00. We're sorry the the other item was sold out but that's what happens on a fast paced sale. We told our customers when we stated, "Supplies are extremely limited and at these prices we expect item to sell out quickly. Don’t hesitate in getting your orders in."

But there is one more thing I'd like to say to you. Why would you feel it was your duty to write such a scathing review on what was such a trivial incident. Do you think this little matter really required you to defame and try and harm our business? We've been in business for 18 years and have served thousands of happy customers and I have the Yahoo! reviews to prove it.

I would hope that anybody reading this would understand that writing a review such as this is totally out of proportion to the harm it can cause a business. We're only a small business trying to do our best.

Dale
Internet Hobbies

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★☆☆☆☆

“bad dealer doesn't send goods paid for ”

Written on: 12/10/2013

HI, JUST TO WARN ANY customers this dealer doesn't send goods paid for ,or answer numerous emails ,so beware of this company and do not deal with it ,ordered 4 goods ,1 delivered ? others in the sky no delivery after months of waiting ,DO NOT BUY FROM ,sells kits not in stock ,NOT HONEST DEALER keep away from… Read Full Review

By Ownerdale

Written on: 13/01/2014

Since this reviewer has chosen to remain anonymous, I can't really get to the bottom of this problem. If there was a problem with his transaction, I will be glad to review it with him/she if they would contact me directly at our toll-free number listed on our website.

Anyone reading this should keep in mind that many anonymous reviews can originate from disgruntle ex-employees or competitors trying to harm our online reputation. I'm happy the Review Centre gives us a chance to reply to these reviews. We've been in business for 18 years and have served thousands of happy customers Every customer has the opportunity to rate our performance through Yahoo! Stores. The vast majority of these reviews are "EXCELLENT". That's not to say that over the course of 18 years we haven't had a few unhappy customers. Usually this can be handled with a simple email or phone call.

Dale
Internet Hobbies

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★★★★★

“Great Service”

Written on: 20/08/2013 by LMag (1 review written)

Found an item a few years ago that was out of stock nearly everywhere else at Internet Hobbies. Item was shipped out in two days and had in my hand less than a week after my order was initially placed. Ever since, I have been using Internet Hobbies for orders big and small (probably about 10 orders a year). Have never had a bad dealing with these folks. Customer service has always been great (one time, I was calling to ask a question about substituting products on an order, and my call was… Read Full Review

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★★★★★

“The Service you deserve. Internethobbies.com”

Written on: 05/08/2013 by modeltrainandplaneman (1 review written)

Being a old timer I never realized the type of prices and service I could get by shopping on line. I was afraid to buy something on the computer until my nephew told me how easy it was. I was always afraid of the service and receiving my product on time with a fair price. I know as a kid when I bought from the old Sears Catalog it was great and I can't believe that when I made a large model purchase from Internethobbies.com it reminded me of the service and prices of years ago. I recently made… Read Full Review

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★★★★★

“Great Prices - Great Service”

Written on: 04/08/2013 by Mikesmodels (1 review written)

I've been a customer of Internet Hobbies for over seven years. I have a small eBay business selling plastic models. I always take advantage of their special sales because the savings are awesome. They have never disappointed me on over 45 orders. They ship quickly and accurately using UPS or the post office. My orders are packed exceptionally well which is very important to me as I will be reselling this merchandise. I've talked to the owner and he is very knowledgeable about plastic models… Read Full Review

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