written by brakenoodle on 12/03/2017
I have used CRC for years for bike parts. I do all my own repairs and my friends bikes as well. CRC manage to beat almost everyone on price and deliver fast. Really good.
written by jojoy69 on 08/10/2015
I ordered a pair of runners from CRC as they had the best price on the internet and free delivery. After I ordered them, I read some really negative reviews about their delivery and how things didn't arrive so I began to worry that my shoes wouldn't arrive. Well, I needn't have because they arrived within 10 days as promised, with international shipping tracking showing the entire journey. They were exactly what I ordered and I couldn't be happier. I have had a great experience with CRC so 5 stars to them!
written by mikael17128 on 24/09/2015
I have ordered a great many things over the last 4 years or so from Chain Reaction Cycles. They are usually VERY competitive on price and ship lightning fast. Returns are no problem either, I have worked through 3 or so. If you don't have a particular preference about what you ride, you could probably build yourself a very nice bike ON THE CHEAP by utilizing their Clearance and Sort by Highest Discount option.
written by on 29/01/2015
The prices are always good, the despatch of goods really fast (to the UK at least). I've ordered from them over 20 times in the last 10 years and they have always been excellent.
written by tgarvie on 20/06/2014
I bought from CRC countless times and had to return goods on few occasions. The delivery is always fast and return process super efficient with no delays. Default place for my bike kit shopping.
written by on 09/01/2014
christmas order dispatched on day of order and received within two days... Cant knock that.
written by on 05/01/2014
I had a good experience with Chain Reaction this Christmas and three orders I made on 25th December with Jan sale discount arrived on the 28th December using standard delivery. That was Ireland to South Yorkshire during the Xmas period. Currently 2.7 out of 5: personally I've found them much better than that. I regularly buy from them with no trouble.
written by Infor74 on 19/12/2013
Thought I'd write a review for this company as it seems like only negative stuff is reviewed on this site in general. From my point of view have always ordered my bike stuff off CRC and have nothing but praise, yesterday order a 105 10 speed rear mech at 1pm and recived this morning at 9am. Unbelieveable service and great value at 29.99 as always :)
written by sean2012 on 29/10/2013
I was very happy with chain reactions. Got the product in super quick time will use again.
written by Akhenaton on 24/10/2013
I placed 2 orders at CRC for a total of more than 400$. Shoes, shorts, cassette, chain, brakes and some little things. First order I took regular shipping, got to montreal (canada) in a week and a half, which is more than acceptable. For the brakes, I needed them faster, so I took express shipping, took 3 days and they were on my bike. I decided to have the hose cut shorter by a certified tech, front brake came back leaking. I wasnt a happpy camper, so I contacted CRC explaining the leak that came from the membrane of shimano M596 brakes. Customer service replied very fast and told me they were sending a new brake. 3 days later (yesterday) received the new brake. Bike is still in shop because tech is trying to fix his mess, but CRC are much faster and get the problem solved faster too. I paid 0$ for shipping on the replacement and they told me to keep the old one as spares (hose, pads, whatever). Couldnt ask for more, you dont even get that from a store. Im sorry to read that some of you guys had problems with CRC, the thing with any online shopping is that you need to know exactly what you need (size, bolt paterns, chain links etc). Same thing goes for shipping, make sure you put in all the right info and there shouldnt be a problem. Maybe some rural parts are harder to find, but then again, its not CRC`s fault, its the shipper. Cheers guys, hope you have better luch
written by kati1026 on 18/07/2013
Looking around for some new running trainers Chain Reaction had them at half the price to anywhere else. They were delivered the next morning, far quickers than expected and it was free delivery. Great company will recommend and be using again definalty.
written by on 31/05/2013
first time i have used chain reaction and all i can say is really happy with items and delivery...BEST EVER...WILL use again
written by Romanimin on 04/04/2013
I never review anyone, yet this is my second review on two different websites for this company... What does this tell you? Well, I dedicate time and effort to review them and they deserve it indeed! I ordered my new asics trainers from them late afternoon on a bank holiday Monday. The trainers arrived on Wednesday morning, which means they were dispatched Tuesday! I am very very impressed. This was on their free postage (the normal, non-tracked). I've had bad experiences from companies that charge and claim they deliver next day and still don't while this one doesn't charge for delivery and arrives next day!! Thanks you guys if you read these. I will definitely recommend you to friends and family. As for those buying asics cumulus 14 gtx just know they're amazing too. I went for a 5k run in them today (Wednesday, the day they arrived) and it felt great. No blisters, red marks or discomfort. Great company and great shoes. What more could I ask for? Thanks again chain reaction cycles.
written by on 21/03/2013
Got myself a pair of new release nikes for less than half the price of what they cost in Australia! Happy customer!! Will shop again
written by on 19/02/2013
I ordered them from India and my order was dispatched within few hours. The dispatch was so fast that I requested for a change in size of a product but the order had already dispatched. I was quite worried reading reviews on this site but I guess either these reviews are dated and CRC have improved or else I might have be plain lucky :)
written by gthomson16479 on 21/01/2013
To sum up Chain Reaction Cycles, the easiest thing that I could say is that if it wasn't for them my bike would not have anything close to the specification it currently has. On numerous occasions I have purchased items which have been discounted sometimes by 90%+ and have never had any issues with anything. Their product range tends to concentrate on mid to high end products, though their pricing which clearly comes from their buying power means that those products are priced comparatively to the low to mid range products elsewhere. I have placed around 60 orders with them over the last 5 - 6 years, every one of those orders has been processed and dispatched within 48 hours (excluding weekends)and that's always been with their standard free postage, only a couple of times have I ordered items which have been out of stock, which with an inventory the size of theirs it's understandable that they may have a few inaccurate stock figures, though in those instances they have been quick to offer a refund or exchange for a similar product. I do use a couple of other companies which sometimes have items at better prices than CRC though I always check them first and 90% of the time they are the cheapest and with their level of service why go elsewhere?
written by AJE1854 on 17/01/2013
Ordered the BeOne Storm Sport cycle,some Pedals and an air pump.All great prices for the spec.These were ordered on Sunday evening. Recieved Email thanking me for the order on the Sunday night.On the Monday I had an Email listing the items and delivery info. Wednesday I had the pedals and pump delivered,very well packed.Thursday 9.00am the Bike arrived in a very large box with every thing fitted apart from pedals and handle bars.The Bike was ready to go in 10 minutes. Every thing was great and I was very pleased with my bike Would highly recommend them based on my own experience of Chain Reaction Cycles
written by Pixie3578 on 15/01/2013
I'm relatively new to MTB'ing (5 yrs) but between CRC and Superstar components I hardly shop anywhere else for bits. I've only had 2 items that were ordered but found to be out of stock, for one I just cancelled that item but for the other the whole order (got a £5 voucher to say sorry for one of them but can't remember which). Over the years I've got some cracking deals and running 5 bikes for the Mrs and kids I buy spares when on offer and fancy stuff as and when. I bought a Shimano SLX caliper which I ran for nearly a years on Mrs P's but the seals went, I enquired about a refurb kit to be told they don't do them but as it was less than a year old I could send it back as it was the old model they gave me a full refund within 3 or 4 days. Website a bit pants their navigation isn't up to much. Always had quick and well packed deliveries too to sum up... Yes theres been a couple of hiccups along the way but nothing to get wound up about and the pricing and service I've recieved are as good as my LBS (better price wise). And no I don't work for them.
written by jonno67 on 20/12/2012
I've made three separate orders so far, nothing expensive, v-brake calipers, a tyre and some cables. All of the orders arrived within two days, and on one occasion the next day, all with free shipping. After hounding some other internet suppliers to try and find out what has been going on with my orders (not cycle related), Chain reaction have provided good service. I'll be using them again.
written by BaldRick1 on 11/12/2012
OK, so there's a few reviews on here mentioning the artificially high 'original' prices, but the sales ARE big discounts and you can find some stuff very reasonably priced compared to competitors. If you know your stuff and you know exactly what you are looking for then you won't find many places (if any) cheaper - so much so that CRC and Merlin are the only places my local shop won't price match. I've never bought anything that I'm not pretty much sure about so have only had good experiences. Plus it would appear I'm lucky and never had to return anything. I've had to call a few times about delayed orders but have been kept in the loop via e-mail and the staff on the phone (so much more reliable than e-mail - give it a try, actually speaking to a human!) have been friendly as well as helpful. Overall I and my riding buddies have used CRC for years for probably around a hundred or so orders and I've never had 'shocking', 'terrible' or even below average service. Will continue to use and would recommend.
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