Chain Reaction Cycles Reviews - www.chainreactioncycles.com

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Latest Reviews

“BEWARE Peeps”

Written on: 18/12/2014

I cant believe this people under this chainreactioncycle. I ordered an items and it never came. Beware of ordering items here, Mind you it will never ever arrive. You will just waste your time of waiting. SUCKS. They can take all the money in the world but mind you people you never ever succeed in life if youre cheating people… Read Full Review

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“Eternity of waiting.”

Written on: 24/10/2014

I had the most exhausting and bad experience trying to order something from Chain Reactions. I tried to order some $300 pedals from them, but they NEVER got to me. When I ordered the parts, the site told me that it would only take 2 weeks to get to me in the U.S. Then, 4 weeks later I had to call to find out what happened. The phone call was a waste of time. The person on the phone was impatient and belittling. They just had me fill out a form that was supposed to help me find out the… Read Full Review

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“Slow, but steady”

Written on: 04/10/2014 by JaysonDuffy (1 review written)

Order a bunch of things that were on sale. Products were great, unbeatable value for money. However shipping to South Africa took many many days… Read Full Review

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“Not to be trusted with anything urgent”

Written on: 10/09/2014 by dallamore (2 reviews written)

I chose CRC both for their record with me in the past, and the price and stock of a GoPro which I needed within 3 days. I paid extra for the delivery to guarantee the arrival date was within my "safety zone", ie before I left home for the trip. It never arrived and the memorable photos i looked forward to and promised friends I would take will remain in my head only. I was tempted to send it back… Read Full Review

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“received product does not match as advertised in website”

Written on: 20/08/2014

Recently, i have ordered a TSG helmet. The website shown the helmet with white color interior solid foam and with printed graphic design on both side of the helmet. The product which I received was with black color interior solid foam and with different printed graphic design on it. While waited for a week to receive the expected goods happily, but it turn out to be a disappointment and made me feel lousy being cheated like a fool... As e-commerce operator, the basic requirement is not to… Read Full Review

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“Item never Came consulted with CSR never replied”

Written on: 06/08/2014 by mamon47 (1 review written)

i wanna say first this site looks legit at first but when you try to buy things like me well don't if you don't want your money wasted the thing is they have this very good deals and also they have almost every components but sadly items never came money and times wasted at the same time and until now i never ride my bike. i never search for reviews for this site is because it seems they are legit but don't be fooled… Read Full Review

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“Terrible Customer Service”

Written on: 22/07/2014 by rdadly09 (1 review written)

Will never use this site again. They have cost me weeks of summer riding while I wait for my goods. Rather than their customer service be about quality assurance and customer opinion, the only help they have offered is a regurgitation of their standard delivery times being 4-8 days. 12 days later I still have nothing, and no additional information from customer service. Their extended help consists of telling me to wait another 7 days and "IF" at that time the products have not arrived then I… Read Full Review

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“Poor Customer Service”

Written on: 16/07/2014 by Beebe372 (1 review written)

Recieved my bmx for my children and they were unable to use it. The bike rear wheel was missing a rubber spacer and the bearing seal was popped out and the wheel was extremely difficult to turn. I contacted customer service and they wanted me to take it to the bike shop or send in the wheel and wait until they recieve. Should not be my expense when they provided me with a damaged product. Bike parts appear to be cheap chinese quality, customer service is a joke, I would not buy anthing from… Read Full Review

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“What's gone wrong ? ?”

Written on: 03/07/2014 by Wyattv197 (1 review written)

CRC used to be my favorite online retailer, I would order something and it was often delivered in under 12 hours, amazing. Now they seem to sit on orders for about 4 or 5 days before sending to ParcelForce 48. Allow 10 days from order to delivery, if you're not in a rush then you'll be fine. Otherwise good selection and prices… Read Full Review

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“Not received delivery on time!”

Written on: 26/06/2014 by Laura493 (1 review written)

I bought a set of handlebars and paid for next day delivery. I took a day off work to wait for them with no luck! Poor service!!… Read Full Review

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“Significantly behind their competitors”

Written on: 26/06/2014 by ecLee331 (1 review written)

Having bought a lot of parts in the past two years from major on-line shops in the UK I can now compare their customers service better. The second time I ordered a bicycle part from CRC they made it extremely difficult for me to return an item asking for the order to expire in 15 days, or a picture of the item prior to returning, etc. I thought this was a one off... For an aluminium road bike I am building I ordered several parts from CRC as well as wiggle, planet X, and other leading… Read Full Review

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“Long postage times”

Written on: 22/06/2014 by Schwartzux255 (1 review written)

What can I say postage was good but not now very poor… Read Full Review

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“Terrible delivery and service”

Written on: 20/06/2014 by Winston434 (1 review written)

I returned to mountain biking after a break of several years, after deciding I needed a few more bits of kit I thought I'd got to chainreaction,after all, they've never let me down, delivery has always been quick most items have been in stock......Oh dear!! How things have changed over the last 2 years.....my first order, everything was in shock, I paid for next day delivery as I wanted the items quickly...............ordered Monday didn't get item till the end of the week!. Ok I thought… Read Full Review

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“Great expierience always”

Written on: 20/06/2014 by tgarvie (3 reviews written)

I bought from CRC countless times and had to return goods on few occasions. The delivery is always fast and return process super efficient with no delays. Default place for my bike kit shopping… Read Full Review

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“delivery”

Written on: 03/06/2014 by Burgessxm34 (1 review written)

I have had goods not turn up, which maybe because I live in a not very secure block of flats. However you only have to ring the bell! Customer service did offer me gift vouchers as they didn't have replacement in stock. The vouchers had a three month shelf life so I ended up buying handy stuff, lights and patches I didn't really need to use them up. Second time around I paid for tracked delivery, still waiting.. The competitors offer collect+ at local news agent much more secure and no… Read Full Review

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“Cheats by showing wrong exchange rate”

Written on: 31/05/2014 by Erika253 (1 review written)

Hi guys... Be careful with chain reaction cycles when you are ordering your items with currencies other than British pound. When you browse the store with your preferred currency, the rates look very attractive and temped to make decision, but when you make payment through Paypal you will be shocked to see the conversion rate. For one my transaction there was nearly 50$ difference as what it showed me during purchase and Paypal receipt. I called Chain Reaction Cycles (Again this is horrible… Read Full Review

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“Avoid this seller!”

Written on: 03/05/2014 by JohnHenshaw (1 review written)

Order not received. No reply to five emails sent. I'm resigned to having done my money. Do not deal with these charlatans… Read Full Review

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“Terrible customer service - I ended up out of pocket”

Written on: 01/05/2014 by Aryannat436 (1 review written)

I ordered a pair of shoes and received just one shoe in a box - what a joke! They haven't refunded me although I sent the item back. Do not use this company!… Read Full Review

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“Selling used equipment as new, not sending items.”

Written on: 24/04/2014 by LimaLiam (1 review written)

I have use this site twice now. The first time to buy a helmet which when it arrived was scuffed and clearly impact damaged. Not great when the item is meant to be protecting your head. I then inexplicably used the same company again months later, selected next day delivery which you pay a premium for (no issue with that). The item has still not arrived and suddenly chainreactioncycles are completely unresponsive. Do not use this company… Read Full Review

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“Misleading webiste”

Written on: 12/04/2014 by evMadden309 (1 review written)

Delivery options are standard (free) two days 4.99 or next day AM £12.99. I live only 15 miles from the main warehouse and I was ordering late on a Thursday night, around 10pm. I desperately needed the parts before Saturday for en event and thought what the hell, next day morning, although expensive I really need it guaranteed for Friday. So I selected the available next day option. My order didn't arrive Friday and I called customer services, the arrogant staff member proceeded to laugh at… Read Full Review

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