Chain Reaction Cycles Reviews - www.chainreactioncycles.com

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Latest Reviews

“What's gone wrong ? ?”

Written on: 03/07/2014 by Wyattv197 (1 review written)

CRC used to be my favorite online retailer, I would order something and it was often delivered in under 12 hours, amazing. Now they seem to sit on orders for about 4 or 5 days before sending to ParcelForce 48. Allow 10 days from order to delivery, if you're not in a rush then you'll be fine. Otherwise good selection and prices… Read Full Review

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“Not received delivery on time!”

Written on: 26/06/2014 by Laura493 (1 review written)

I bought a set of handlebars and paid for next day delivery. I took a day off work to wait for them with no luck! Poor service!!… Read Full Review

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“Significantly behind their competitors”

Written on: 26/06/2014 by ecLee331 (1 review written)

Having bought a lot of parts in the past two years from major on-line shops in the UK I can now compare their customers service better. The second time I ordered a bicycle part from CRC they made it extremely difficult for me to return an item asking for the order to expire in 15 days, or a picture of the item prior to returning, etc. I thought this was a one off... For an aluminium road bike I am building I ordered several parts from CRC as well as wiggle, planet X, and other leading… Read Full Review

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“Long postage times”

Written on: 22/06/2014 by Schwartzux255 (1 review written)

What can I say postage was good but not now very poor… Read Full Review

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“Terrible delivery and service”

Written on: 20/06/2014 by Winston434 (1 review written)

I returned to mountain biking after a break of several years, after deciding I needed a few more bits of kit I thought I'd got to chainreaction,after all, they've never let me down, delivery has always been quick most items have been in stock......Oh dear!! How things have changed over the last 2 years.....my first order, everything was in shock, I paid for next day delivery as I wanted the items quickly...............ordered Monday didn't get item till the end of the week!. Ok I thought… Read Full Review

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“Great expierience always”

Written on: 20/06/2014 by tgarvie (3 reviews written)

I bought from CRC countless times and had to return goods on few occasions. The delivery is always fast and return process super efficient with no delays. Default place for my bike kit shopping… Read Full Review

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“delivery”

Written on: 03/06/2014 by Burgessxm34 (1 review written)

I have had goods not turn up, which maybe because I live in a not very secure block of flats. However you only have to ring the bell! Customer service did offer me gift vouchers as they didn't have replacement in stock. The vouchers had a three month shelf life so I ended up buying handy stuff, lights and patches I didn't really need to use them up. Second time around I paid for tracked delivery, still waiting.. The competitors offer collect+ at local news agent much more secure and no… Read Full Review

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“Cheats by showing wrong exchange rate”

Written on: 31/05/2014 by Erika253 (1 review written)

Hi guys... Be careful with chain reaction cycles when you are ordering your items with currencies other than British pound. When you browse the store with your preferred currency, the rates look very attractive and temped to make decision, but when you make payment through Paypal you will be shocked to see the conversion rate. For one my transaction there was nearly 50$ difference as what it showed me during purchase and Paypal receipt. I called Chain Reaction Cycles (Again this is horrible… Read Full Review

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“Avoid this seller!”

Written on: 03/05/2014 by JohnHenshaw (1 review written)

Order not received. No reply to five emails sent. I'm resigned to having done my money. Do not deal with these charlatans… Read Full Review

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“Terrible customer service - I ended up out of pocket”

Written on: 01/05/2014 by Aryannat436 (1 review written)

I ordered a pair of shoes and received just one shoe in a box - what a joke! They haven't refunded me although I sent the item back. Do not use this company!… Read Full Review

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“Selling used equipment as new, not sending items.”

Written on: 24/04/2014 by LimaLiam (1 review written)

I have use this site twice now. The first time to buy a helmet which when it arrived was scuffed and clearly impact damaged. Not great when the item is meant to be protecting your head. I then inexplicably used the same company again months later, selected next day delivery which you pay a premium for (no issue with that). The item has still not arrived and suddenly chainreactioncycles are completely unresponsive. Do not use this company… Read Full Review

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“Misleading webiste”

Written on: 12/04/2014 by evMadden309 (1 review written)

Delivery options are standard (free) two days 4.99 or next day AM £12.99. I live only 15 miles from the main warehouse and I was ordering late on a Thursday night, around 10pm. I desperately needed the parts before Saturday for en event and thought what the hell, next day morning, although expensive I really need it guaranteed for Friday. So I selected the available next day option. My order didn't arrive Friday and I called customer services, the arrogant staff member proceeded to laugh at… Read Full Review

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“Well, i always thought CRC was quite good......until...”

Written on: 04/04/2014 by Bradfordtc145 (1 review written)

Well, i always thought CRC was quite good......until my last order. I ordered a bunch of stuff, to upgrade my wifes bike. one of the items were xt 10sp shifters. I booked a day off to do everything once it turned up. After doing half the work i founf that the shifters were actually 9sp rather than 10sp, but packaged and sold as 10sp. Mistakes happen, so gave them a bell and told them the problem, he said that i have to do the collect plus thing, ok. and that they would check the rest of the… Read Full Review

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“Far too slow to process order.”

Written on: 13/01/2014 by coaster81 (1 review written)

I ordered 3 items all of which were in stock. After 3 days I checked my order details and found the status of my order as "processing". I inquired with CRC as to the cause of the delay and was told there was an unspecified "unforeseen delay" and that the order would be fulfilled ASAP. I took a further 2 days and another email querying the delay before my order status changed to dispatched. I strongly recommend you avoid CRC if you value expedience or good customer service… Read Full Review

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“Super fast delivery service”

Written on: 09/01/2014

christmas order dispatched on day of order and received within two days... Cant knock that. … Read Full Review

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“Excellent delivery service”

Written on: 05/01/2014

I had a good experience with Chain Reaction this Christmas and three orders I made on 25th December with Jan sale discount arrived on the 28th December using standard delivery. That was Ireland to South Yorkshire during the Xmas period. Currently 2.7 out of 5: personally I've found them much better than that. I regularly buy from them with no trouble. … Read Full Review

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“Lousy PARCELFORCE service”

Written on: 05/01/2014 by colnagoc40 (1 review written)

I recently order many stuff from CRC but all their delivery services just sucks big time. Allow me to explain further 1) If u are paying the 6.50 for normal delivery, of course it will be late BUT the delivery guy will not place or leave any note at your doorstep for that failed delivery and end up without us knowingly they will export back the item to CRC. Parcelforce don't even have contact or address in my country that i can liaise myself with personally. So who is actually sending the… Read Full Review

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“Awful Customer Service”

Written on: 20/12/2013

Just received a parcel of products that I had ordered for Christmas presents, only to find only one of the 5 goods ordered was in there! There wasn't an invoice or any paperwork whatsoever either. How can a system be so shoddy that this is even possible?!? Then I sent 3 emails and made 15 phone calls (they just ring out), with no response to either.Even if this isn't their fault (i.e. the goods were in another lost parcel) then they are making life harder for themselves by infuriating me this… Read Full Review

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“Simply brilliant! ”

Written on: 19/12/2013 by Infor74 (1 review written)

Thought I'd write a review for this company as it seems like only negative stuff is reviewed on this site in general. From my point of view have always ordered my bike stuff off CRC and have nothing but praise, yesterday order a 105 10 speed rear mech at 1pm and recived this morning at 9am. Unbelieveable service and great value at 29.99 as always :)… Read Full Review

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“Avoid! Avoid! Avoid! Refer to reviews from everyone.”

Written on: 06/12/2013 by Geove79 (1 review written)

I am still waiting for my order to arrive here in Sydney. It's been three weeks.. Terrible customer service. Already filled up their form for replacement order the other day.. No reply. Since this is my first order.. Will not order again from them. Someone needs to shut them down really. Will report to PayPal and Australia consumer protection… Read Full Review

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