Cycle Store Reviews - www.cyclestore.co.uk

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Latest Reviews

“Cyclestore will take your money, but not deliver.”

Written on: 16/08/2013 by unhappycustomerq (1 review written)

Ordered a package 5 weeks ago, it never arrived, cancelled the order. Delivery company never accurately knew where the package was, and admitted that their online tracking was inaccurate. Throughout the weeks, I continually repeated this information to customer service at Cyclestore in the effort to prompt them to conduct due diligence in obtaining accurate delivery information. Was rebuffed with glib summaries from the online tracking page. Completely unprofessional behaviour, clearly no… Read Full Review

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“Slooooooooow delivery to continental Europe”

Written on: 08/08/2013 by derkommissar (1 review written)

Going on 2 weeks since order was placed, and no sight of parcel. Not possible to accurately track shipment as carrier companies change along the way, without any notification. Spent way too much time on the phone trying to find someone, somewhere who would be able to accurately identify the package's location, to no avail. Will wait one more day, if no delivery, then will cancel order… Read Full Review

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“bib shorts and Cycle Jersey”

Written on: 11/04/2013

I ordered the above on the 7th of Apr and was delivered on the 10th fitted lovely and look great would buy from them again… Read Full Review

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“All seems ok”

Written on: 26/03/2013

I ordered this bike when it was listed at over 40% saving. I phoned first and although they said they had no stock, they told me it was no problem ordering. They took my money straight away and I received an email to say it was on order and would be about two weeks. I then read some reviews and began to fear that they would cancel the order given that in the meantime the price had gone back up again. I phoned them to confirm all was still on and they were very helpful and assured me I would get… Read Full Review

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“Cheap and fast”

Written on: 01/03/2013

Ordered a bike on sale. Bike came 2 days later, well packaged and gearing was already set up. I had expected quite a bit of tinkering, but all I had to do was put the seat post in and attach the handlebars and front wheel. Fantastic price, great service. Had been a bit worried after seeing some reviews, but I can imagine how it could have been better… Read Full Review

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“Very helpful. Love my bike”

Written on: 18/02/2013 by owend (5 reviews written)

Bought a specizliased bike from them. After doing lots of research and visiting one of the high street bike shop (evans) I was still none the wiser. So..spoke to these guys. I'd narrow to a couple of bikes but had no idea which was going to be best for me. They were helpful and price matched as well. Bike turned up a day earlier than they said. They sent the wrong bike computer, but they did go out of their way to correct it. So very happy. Breath of fresh air etc… Read Full Review

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“Great problem resolution!”

Written on: 27/12/2012 by tenB (1 review written)

Unfortunately received the wrong-sized handlebars. Given the timeframe a straight exchange wasn't workable. Pete from cyclestore.co.uk went far beyond the call and came up with a fantastic solution that resolved the issue quickly, effectively and in a way that saved me even more money! All stores make the odd mistake, the real measure is how they resolve them. Highly recommended!… Read Full Review

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“Quick and helpful and best price”

Written on: 09/12/2012 by pyratepeter (4 reviews written)

I ordered a black Cateye Strada wireless computer. I was a bit apprehensive as the reviews of this company were a bit mixed. However the price (£24.99)was not only unbeatable but by a good margin. Amazon was another £8, and Chain Reaction Cycle Cycles, who I use a lot for my bike gear, were even more expensive. Secondly when the order confirmation came through it was a little unclear whether it was actually the black version (which I wanted) or the Union Jack flag version. I fired of an… Read Full Review

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“Refund not issued”

Written on: 10/06/2012

I purchased some shorts which did not fit so I returned them. Cycle store claimed not to have received the item and did not refund it. They have not replied to my last email either. I will not be buying from them again… Read Full Review

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“terrible”

Written on: 14/03/2012 by emilka79 (1 review written)

bought Oakley sunglasses, but had to return them, i didint get a full refund as i left a smudge on one of the lenses. can they even do that? terrible customer service, never order from them agaiun… Read Full Review

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“no contact”

Written on: 30/01/2012

Ordered a bike, 4 days later no email to say they had sent it, rung and they told me it was being sent that day and i would recieve my tracking email. 2 days later no email, rang again. They said i would be rung back in next 15 minutes, no call after an hour, rang them again, was told the bike wasn't in stock and would be on order from supplier. so it has taken 1 week and still no bike, bad customer service. I don't mind if the bike had to be ordered in, but they should of contacted me to let… Read Full Review

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“Amazing Customer Service!!!!”

Written on: 22/01/2012 by webbo45 (1 review written)

These guys could teach a lot of the bigger companies about customer service! Having shopped around for a while I found cycle store online and decided to have a go, I live in Australia and it only took the bike 6 days to be delivered. The follow up from Pete was astounding, nothing is too much trouble and they actually want to help!! I would not hesitate to shop here again. … Read Full Review

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“Accepted order (great advertised price) but then...”

Written on: 04/07/2011

Very disappointed. They advertised a product at a very good price and I ordered, 24 hours later I got an email to say 'had no stock of the product and couldn't source any - is there another product I could substitute', now when I look on the website they are advertise the same product but at a much higher price (now more expensive than Wiggle/chain reactions cycles). Hopefully they will refund eventually (though fortunately I used paypal so should be able to claw back) with an inevitable time… Read Full Review

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“Cyclestore were not the cheapest for the Waterproof...”

Written on: 18/05/2011 by asherring (1 review written)

Cyclestore were not the cheapest for the Waterproof jacket I wanted however they did offer a free bottle of Grangers 2 in 1 cleaner/waterproofer which made the price more attractive. The website did not state what size bottle they would send however the picture clearly shows a 300ml bottle and I was sent a 60ml bottle.
Cyclestore sent the free bottle out after they posted the jacket as they had run out of it, however I had to collect it from the post office as Cyclestore had not paid any… Read Full Review

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“Excellent service. Ordered on a monday.....had tyres...”

Written on: 25/02/2011

Excellent service. Ordered on a monday.....had tyres and tubes by weds! Cyclestore were also the best price for puncture proof armadillos (and they've been great). Have also ordered lights from them and delivery and price was also as good… Read Full Review

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“Placed an order on 8 December as a Christmas present...”

Written on: 15/01/2011

Placed an order on 8 December as a Christmas present and I'm still waiting on 14 January. Whenever I am in contact with Cycle Store they say it is a problem with Royal Mail and make no attempt to follow up. Can't comment on the goods as so far they haven't arrived.I'm giving it a couple more days before asking for a refund… Read Full Review

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“I had an excellent experience with these guys. I...”

Written on: 02/09/2010

I had an excellent experience with these guys. I bought an altura nevis hi-vis jacket, for £32.49, which was 17 quid cheaper than my local bike-shop, with free delivery. I ordered it early afternoon on a Thursday, it had arrived next day by 10am. Stupidly, I had ordered the wrong size (I guess I'm fatter than I thought), so I ordered immediately ordered a new one and returned the old one. The new one arrived the next day (Saturday), and I received a prompt refund on the one I returned, minus… Read Full Review

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“Fantastic company to deal with, 15% off my bike which...”

Written on: 29/05/2010

Fantastic company to deal with, 15% off my bike which my local bike store did not want to compete with. They even knocked a fiver off the delivery charge for my delivery to Highlands which was great. The bike wasn't in stock but they let me know immediately and the courier delivered my bike within the week, couldn't ask for any more from a company… Read Full Review

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“Ordered a Cycling Jersey and pair of Gloves on Sunday...”

Written on: 10/03/2010

Ordered a Cycling Jersey and pair of Gloves on Sunday evening, they arrived first thing the following Tuesday. Exellent service coupled with an excellent price. Will definitely use again… Read Full Review

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“I ordered the bike On a monday evening, thinking i...”

Written on: 09/03/2010

I ordered the bike On a monday evening, thinking i would recoeve it 2 days later on 48 hr deliver, i hadnt revieved a dispatch email so i called and they said they hadnt dispatched becuase when i ordered ot wasnt in stock(which it didnt say on the website). I then recieved the product the following tuesday in another box other than the manufacturers( which it states on the site it will be in original packaging) , i opened the box and the wrong parts had been added to the bike( including a green… Read Full Review

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