Evans Cycles Reviews - www.evanscycles.com

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“Top class service”

Written on: 14/09/2014 by rhoida (1 review written)

I popped into the Edinburgh branch of Evan's cycles last week to ask about a "squeak"in my bike. I was just popping in and didn't expect a definitive diagnosis; just some suggestions about what I could investigate myself or whether they thought it was more serious and I would need to get the bike serviced. The assistant was fantastic. Efficient, genuine, keen to find an answer within the limits of time constraint and not pulling the bike apart. He greased a few things and checked out a few… Read Full Review

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“Very helpful and a holiday saviour”

Written on: 09/09/2014 by chris.quartly (2 reviews written)

I'm doing lejog trip with peak tours. Half a mile coming into Kendal in the Lake District my rear derailleur selector broke and came loose making the derailleur select top gear not good for all those hills. Cycling through Kendal I spotted an Evans bike shop. It was Sunday but it was open. I explained to the assistant my problem. He immediately took it into the workshop fixed the problem within 5 minutes and I was on my way. The selector has been performing no problem ever since. That's what… Read Full Review

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“Genuine interest understanding and service”

Written on: 14/08/2014

I was undecided as to upgrading my existing bike or purchase a new one . I cycle about 30 miles over Lancashire hills in Lancashire weather ! Usually 5 days a week . I am 50 and have been cycling again for about 2 years . I bought my bike as a starter bike and I was starting to run out of gears as I have got more into it . However my bike is very comfortable and suits the terrain and pot holes !. I went to an independent who seemed to busy to be be bothered and the other big chain store who… Read Full Review

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“Fantastic customer service”

Written on: 07/08/2014

I bought my fuji finest from the Cheltenham branch back in April and had fantastic customer service, he was friendly and knowledgeable without being pushy.I have been back for my free service, where again they were very helpful. I had to go back for a small problem with my bike today and the same person who sold me my bike was there, asked how it was going and sorted out the problem quickly. What I really liked is that I got spoken to without being patronised (as a woman as happened in other… Read Full Review

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“fantastic service Evans”

Written on: 07/08/2014 by dell55 (1 review written)

I purchased a set of expensive wheels from wiggle after a while a fault appeared on one of then sent photos at wiggles request and was told that it was my fault.they didnt offer any help so I called into Evans Cycles who without any problem sent it back to the manufacturer who now are going to replace the wheel due to manufactures fault. I cannot praise Evans enough for all there help after the fob off from wiggles… Read Full Review

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“Excellent service from excellent staff ”

Written on: 06/08/2014 by ANDORRATRAVELSERVICE (2 reviews written)

A simple thank you to the Brighton Air Street shop and team for excellent info, service and advice through buying process. From first visit with a rough budget to test riding and taking a new bike away yesterday, all staff encountered were on the ball and knowledgeable about the products and about finding the right bike for me. The non commission system you have makes a customer very re-assured that the staff members are not motivated by price but by level and requirement. After some continued… Read Full Review

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“Evans Cycles Clapham branch”

Written on: 29/07/2014

Have nothing but praise for the chaps in at this store; from bike servicing to customer care. Returned to the store with SPD pedals (purchased online) when I collected my bike from its service. They not only fitted the pedals & cleats to my shoes (purchased from a different branch) but also helped me try out my new set up& gave some pretty good top tips. They was both incredibly professional & helpful - even remembered the conversation had with my husband the previous week. All in all a very… Read Full Review

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“Excellent online customer service”

Written on: 25/07/2014 by RomeoBruce189 (1 review written)

I have ordered a few things from them now. Delivery is always as you would expect. But recently had a problem with a new tyre getting a puncture quickly. Filled in the online customer comments, a response the same working day. Quickly rectified and replacement sent including replacement of the damaged inner tube. I better response than I hoped. I will continue to use them… Read Full Review

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“Preston Evans Cycle shop offer amazing customer service”

Written on: 23/07/2014 by Benson333 (1 review written)

I have been phoning around bike shops looking for the Bobbin Metrapole in mint green, this colour model has nearly sold out everywhere. A guy called Josh from a bike shop called me back yesterday to say they they had it in stock, they agreed to give me 2 hours to run to my local shop and test out the right size I need. I did so and called back the Preston store yesterday, and a guy called Josh picked up, he had no idea what I was talking about and said he would call me back? I was very annoyed… Read Full Review

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“Exceptional Help”

Written on: 30/06/2014 by Yetiman303 (1 review written)

Excellent service I received from a workshop staff member at the Chill Foctore store in Manchester. I went in with a problem with a high end DH bike and he sorted the technical issue out quickly and with an obvious knowledge and enthusiasm for the bikes.. Really impressed as a number of competitors and others failed to help! Very reasonable cost for the amount of time spent and the care taken to resolve This person went the extra mile :)) Thank you so much From the other reviews, there's… Read Full Review

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“Perfect customer service”

Written on: 27/06/2014 by Shyla58 (1 review written)

Great deals, great knowledge, not pushy. They had my bike in stock, but it had taken some damage whilst on show. They let me take that one while they ordered me a new one, a simple swap and I was done. Fantastic service… Read Full Review

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“Rescued by Evans”

Written on: 20/06/2014 by 375Conley (1 review written)

After cycling 650 miles from Santander to Santiago de Compostela and back, we spent Sunday night in Santander before catching the ferry back to Portsmouth. Monday morning we discovered that parts from our two bikes had been stolen making them unrideable. Wheeling our bikes to the ferry we managed to get to Portsmouth and then more wheeling bikes to the railway station before ending up at Waterloo where we finally wheeled them into the Evans Shop in The Cut. We explained the situation to the… Read Full Review

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“buying from the Plymouth store”

Written on: 11/06/2014 by 38Higgins (1 review written)

I recently went in store with no clue on what bike to get, but many ideas on what I'd like it to be like. although on first entry there was no one free for me to talk to after a little while I was approached by the store manager, after a few questions he explained to me in good terminology the main differences between bikes. after narrowing it down he gave me a few suggestions within my budget, I set my eyes on the norco at first but found the gearing a bit clunky, it just not quite my cup of… Read Full Review

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“Awesome Service”

Written on: 09/06/2014 by blammas (1 review written)

Fast and reliable service, all the way to New Zealand. Definitely recommend… Read Full Review

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“Velodrome Manchester wins”

Written on: 30/05/2014 by FRYoung (1 review written)

Spoke to a really helpful chap who managed to get me booked into workshop at the velodrome. Service has been impeccable and honest. Offered great advice and the person at the worshop at the velodrome was brilliant. Happily send all my business their way from now on. Thanks… Read Full Review

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“Absolutely happy with my order!!! Don't hesitate to...”

Written on: 29/05/2014 by mhatthei (1 review written)

I live in Montreal, Canada and I got really fast, faster than expected. I ordered on Friday the 23rd and received my order on Wednesday the 28th. That's only 4 days for them to process my order, ship it overseas and deliver it to my home!!! Incredible seriously. Also my miche advanced primato crank + BB were in perfect condition, and I got a super sweet deal on them too; From amount $175.37 CAD To amount £91.65 GBP Exchange rate: 1 CAD = 0.522621 GBP The best thing is that they shipped… Read Full Review

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“superb customer service and worthy trade-in scheme”

Written on: 22/05/2014

Don't usually give feedback- but very pleasantly surprised by the superb customer service at the Sheffield branch. Each time i attended on my (lengthy) journey to buy a new road bike the staff seemed genuinely interested and enthusiastic, with non-patronising advice and good knowledge. Bikes ordered arrived promptly with the exception of one model. Impressed with the trade-in a bike for charity idea. Would recommend to others, and would shop with that particular Evans team again… Read Full Review

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“Steven At Fenchurch Street, the very best.”

Written on: 21/05/2014 by lhShields342 (1 review written)

I went into your Fenchurch Street branch off Cullum Road a few weeks back, as it's the closest to my work (I work in Plantation Place) and it was fairly busy but me, my wife and my friend all had Cyclescheme vouchers and we wanted bikes each to do the London to Brighton ride in a months time. Because it was busy, we did have to wait about 10 minutes to get served, but was constantly reassured we'll get served soon, not one of your other stores has ever done that when I've ever queued up. When I… Read Full Review

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“Excellent customer service”

Written on: 14/05/2014 by scisac (1 review written)

I recently bought a bike the Sheffield branch under the Cycle to Work scheme. I visited other suppliers in the area, but throughout the selection process I found ALL staff at the Sheffield branch to be knowledgeable, professional, friendly, polite and caring, so buying from Evans was an easy choice. Would definitley recommend… Read Full Review

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“very helpful in Holborn”

Written on: 13/05/2014

I stopped by Evans Cycles in Holborn as I was out with my friend cycling in London for the day. Unfortunately it was the first time since last summer on my old bike so I discovered the seat was a bit wonky. I asked if someone could take a quick look over and I was assisted by Justin who kindly offered to look at my bike seat in the store and adjust it. He also helped me put on new grips on my handlebars that I was unable to do myself at home from not having the right tools. It's great to… Read Full Review

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