Evans Cycles Reviews - www.evanscycles.com

★★★★☆
3.6 / 5
526
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“excellent service”

Written on: 24/05/2015 by 60Foster (1 review written)

The service from the person I spoke to was helpful and informative with an excellent positive attitude… Read Full Review

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“Maidstone Store”

Written on: 21/05/2015 by jonesgm (1 review written)

Brilliant staff and first class service. Very impressed… Read Full Review

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“first class service”

Written on: 14/05/2015 by thedoctor46 (1 review written)

I recently contacted my local Evans store for advice on suspension forks servicing. The assistant was really helpful,patient and answered all my questions (I'm not the most technically advanced). The same assistant booked my forks in the following day,the shop was very busy but he dealt with my booking calmly and efficiently. A few days later I received a call from the mechanic who advised me of work/parts that were required, again polite,helpful and very knowledgeable. I got my forks weeks… Read Full Review

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“great customer service, easy returns”

Written on: 11/05/2015 by Mariyahu297 (1 review written)

I cannot fault them. order bikes online can be a nightmare because you never know how its going to fit until you actually sit on the bike. I've had 3 bikes sent back with no quibble at all. Plus everyone I have ever spoken too has sounded like a knowledgeable cyclist and were eager to help with advice when I asked for it… Read Full Review

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“. Excellent Customer Service”

Written on: 10/05/2015 by JohnArch (1 review written)

After being let down on a Saturday delivery by a rival company I looked at Evans thinking I may be able to pick the parts I needed from a local store. Turns out Evans do a Sunday delivery. Picked up the phone as it was a complex list of parts I needed to finish my Cotic Roadrat build. Spoke to a guy  who was very knowledgable and offered some excellent advice. Got my order spot on first time round and delivered everything as promised at 11am on a Sunday morning. Could not be happier with the… Read Full Review

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“Preston store”

Written on: 08/05/2015 by ValerieFernandez397 (1 review written)

I would just like to take the opportunity to compliment a young worker at the Preston store. I have been in quite a few times over the past couple of weeks having bought new cycle shoes and cleats and have found Josh to be extremely helpful and very knowledgeable. He is very polite and has excellent customer service...nothing is too much trouble. He is a credit to your company. Overall my shopping experience at Evans was fantastic and I'll certainly be back!… Read Full Review

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“Great Service ”

Written on: 07/05/2015 by Raversknee (1 review written)

Ed from the Brighton store provided excellent customer service sourcing a warranty replacement for a tyre, despite them not normally being covered. He took the time to contact the manufacturers and myself and I was really pleased to get a new tyre when it would've been easy to put it down to bad luck and a sharp rock. Top marks Ed and Evans and also Contintal, great customer service all round! Ben… Read Full Review

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“Fantastic...as always”

Written on: 06/05/2015

Great service and great products; what is not to like… Read Full Review

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“Store visit”

Written on: 01/05/2015 by KeenanBaxter (1 review written)

In the Liverpool store Last Sunday to order a bicycle. Could not get size I wanted. One of the staff who was training in store was great and went through some alternatives online. He helped me to pick the right one after a good look. All the other staff were very helpful indeed and I can't wait to go back and pick up my bike and buy some accessories. Very helpful and attentive. Would recommend Evans to all my friends. Thanks … Read Full Review

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“Highly recommend Evans Cycles”

Written on: 25/04/2015 by adomooney (1 review written)

Delighted with my purchase. Quality, staff and delivery were all so efficient. Will definetly be back :-)… Read Full Review

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“Good service, knowledge and range”

Written on: 23/04/2015 by MHurley (1 review written)

A few days ago I went into the Wimbledon branch to get done information and advice on which road bike to purchase. Even though the advisor knew I would not be making or purchase that day, or even necessarily from that store he gave me his undivided attention and knowledge for several hours, I walked out of that store feeling very knowledgable myself. I popped back in yesterday to make my purchase and the service was yet again excellent… Read Full Review

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“Excellent service”

Written on: 21/04/2015 by Rasmussen190 (1 review written)

Hi Just before Easter I ordered a set of Dura Ace C35 wheels and Ultegra cassette through the Norwich store. Whilst the delivery date was uncertain and varied over time I was kept informed on line and then the wheels were delivered ahead of the eventual due date. I very much like your system of ordering online and taking delivery in store or ordering through the store. More importantly the knowledge and quality of service of Shane and Will 2 of your Norwich staff is excellent. And the wheels, I… Read Full Review

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“Bristol; Brilliant service!”

Written on: 16/04/2015 by NWeston (1 review written)

Bought a road bike and all the kit , great service from the people I dealt with who were enthusiastic, helpful and had a great depth of product knowledge. They made me feel welcome and it was a pleasure to part with my money. I would recommend Evans Bristol without hesitation… Read Full Review

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“Quality Customer Service”

Written on: 15/04/2015 by 95Hagan (1 review written)

Saw it, bought it, got it.....delivered to me all within 24 hours. And good prices too!… Read Full Review

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“Excellent Customer Service”

Written on: 07/04/2015 by ASISLIFE (1 review written)

Looking for a new commuter and recently went into Spitafields branch to look at and test ride some bikes. Had excellent service from one of the staff there who was really interested in ensuring I made the right choice. Obviously knew his stuff on bikes and made sure I was confident in my decision before placing an order… Read Full Review

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“repaired bike derailier also new bearings fitted to crank”

Written on: 20/03/2015

Great service fitted new campagnolo gear changer and mounting bracket, new crank bearings, new gear cable and straitened front wheel. All while I waited.10 out of 10.Evanscycles Preston lancashire could not find any fault. FH Preston… Read Full Review

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“Awesome delivery time to SE Asia”

Written on: 21/02/2015 by heelinsea (1 review written)

Wow! I just got my order from Evan's Cycles at 9:30am on Saturday, Feb 21, 2015. And I ordered it Feb 18, 2015 at 8:00pm. By my reckoning that is only 61 1/2 hours after my online order was confirmed that it was delivered to me in Brunei Darussalam, including customs! That is so awesome -- you are to be congratulated on your excellent customer service. My order was perfect. You have a customer for life. Many thanks to all who amazed me this way in Evan's Cycles.  Brunei Darussalam… Read Full Review

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“Holborn Team are awesome! ”

Written on: 25/01/2015 by Marshce309 (1 review written)

I collected an online order at High Holborn and had the most terrific service that I have ever experienced at an Evans...and/or any Retail type store! You have a top team in there and I am incredibly grateful for the help and their tutoring! Thanks again to Adriano and his 2 colleagues! Outstanding stuff!… Read Full Review

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“Customer service expectations exceeded for Trek Madone...”

Written on: 18/01/2015 by JonBinz (1 review written)

I wanted to say a huge thank you to Evans Cycles next door to The National Cycling Centre. I have been able to arrange test rides for 2 Trek bikes ( Madone 3.5 & 4.5) and he has been extremely patient and professional in helping me set up the bikes correctly and advising me too. I eventually plumped for the Madone 4.5 and he was able to ensure that the price was absolutely bang on. I admit that I'd been wary of purchasing from a large chain store as previously only ever used a family specialist… Read Full Review

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“Didn't spend any money!”

Written on: 11/01/2015 by Levvy (1 review written)

Went to the MK store today for some 'stunt pegs' for my sons mongoose bmx. The chaps were very helpful and obviously realised I have no idea about these things. The guy helping me said there were some out back and went to look. He was gone for a fair while and when he came back he had just the ones we wanted. When I asked how much (my son was going to use his christmas money) he simply gave them to us for free!!! I salute these guys and won't use anyone else from this point onwards… Read Full Review

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