Evans Cycles Reviews - www.evanscycles.com

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“Holborn Team are awesome! ”

Written on: 25/01/2015 by Marshce309 (1 review written)

I collected an online order at High Holborn and had the most terrific service that I have ever experienced at an Evans...and/or any Retail type store! You have a top team in there and I am incredibly grateful for the help and their tutoring! Thanks again to Adriano and his 2 colleagues! Outstanding stuff!… Read Full Review

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“Customer service expectations exceeded for Trek Madone...”

Written on: 18/01/2015 by JonBinz (1 review written)

I wanted to say a huge thank you to Evans Cycles next door to The National Cycling Centre. I have been able to arrange test rides for 2 Trek bikes ( Madone 3.5 & 4.5) and he has been extremely patient and professional in helping me set up the bikes correctly and advising me too. I eventually plumped for the Madone 4.5 and he was able to ensure that the price was absolutely bang on. I admit that I'd been wary of purchasing from a large chain store as previously only ever used a family specialist… Read Full Review

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“Didn't spend any money!”

Written on: 11/01/2015 by Levvy (1 review written)

Went to the MK store today for some 'stunt pegs' for my sons mongoose bmx. The chaps were very helpful and obviously realised I have no idea about these things. The guy helping me said there were some out back and went to look. He was gone for a fair while and when he came back he had just the ones we wanted. When I asked how much (my son was going to use his christmas money) he simply gave them to us for free!!! I salute these guys and won't use anyone else from this point onwards… Read Full Review

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“Amazing quick service”

Written on: 10/01/2015 by Jimmyc65 (1 review written)

Lately I had quite a few problems with my bike so I stick with my local bike shop at Rathbone place to get everything quickly soarted. The service is always to a high standard and they talk you through the whole process. Lovely team and always there to help and give you a good pice of advice. As a regular I know the guys by name there. Always know that my precious one in good hands with Din and Gabor and of cours the amazing Brazilian ladies who are the best to advise on accessories and… Read Full Review

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“Returning items”

Written on: 08/01/2015 by Stelzie15 (1 review written)

My daughter had received two clothing items from her boyfriend for Christmas which were the wrong size. Unfortunately, he had not kept the receipt, only the email of order confirmation. I contacted customer service to discuss this matter, Craig who I spoke with was very polite and helpful and with the order number he was able to forward an email with a copy invoice so I could go in store to exchange the items. I went to the Waterloo branch in SE1, the staff there were very helpful and the… Read Full Review

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“Great Customer Service - It's a Disappearing Artform!”

Written on: 05/01/2015 by PeteVWC (1 review written)

Hi there, I have just needed to pop over the the Canary Wharf branch, although I have made a number of purchases over the last 12 months or so both online and at my local Evans Cycles branch in Kingston. I just wanted to take this opportunity to mention how courteous, professional amd helpful the teams are in both stores. I think it is a credit to the individual staff themselves, and to Evans Cycles as a whole, that this great customer service and business culture is always very apparent… Read Full Review

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“Winter cycling gloves and great advice!”

Written on: 02/01/2015 by spideroxley (1 review written)

I would like to thank the Liverpool shop assistant who recommended the Endura Women's Strike winter waterproof gloves. I explained that despite trying several gloves, my hands always got cold on winter rides. I was baffled by the choice but the assistant had no hesitation in recommending these gloves. I went out this morning & my hands were warm & comfortable for the first time. So pleased but wish I'd noticed his name. This is the place I'll be asking advice on future purchases for cycling… Read Full Review

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“Xmas Delivery”

Written on: 22/12/2014 by LeilaniDominguez284 (1 review written)

Made an order on Thursday for a GoPro tripod mount and was pleasantly surprised that it arrived on Saturday considering the rush with online shopping. overall wasn't expecting such swift service and i'm happy with the price i paid for the item and delivery considering Gopro are charging nearly £12 to deliver, so good buy, good price and excellent delivery… Read Full Review

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“my scott bike”

Written on: 10/12/2014 by barry82 (1 review written)

Had bought a Scott aspect ...was such a good bike. after a few weeks needed a service witch is free when u purchase a bike from use come in handy to tighten things up plus's right on Christmas free of charge was great for me... when i got it back was like new again was overwhelmed by how friendly the colleges are in the repair said off the shop aswel as the friendly the colleges was when entering the shop ...wot a great shop to be in when in need of help and resolving my repairs...defo going… Read Full Review

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“Trek fuel ex6 ordered online and collected in store”

Written on: 28/11/2014 by Quinlangr468 (1 review written)

If anyone is thinking of buying a bike, I can't recommend Evans Cycles enough, absolutely fantastic service, extremely helpful, very friendly and super efficient, without doubt the best retail experience I have ever had. I bought a Trek Fuel online and collected in store, the whole experience was a blur of flawlessly fantastical awesomeness! Thanks soooooo much! Pete Wrexham… Read Full Review

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“Ride it Northumberland”

Written on: 25/11/2014 by ShyannMcCoy (1 review written)

Just a short note to say thank you. Ride it Northumberland was brilliant, great route, happy staff and you even arranged dry weather!… Read Full Review

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“Fantastic Customer Service”

Written on: 18/11/2014 by samc77 (1 review written)

The Staff at the Preston branch where fantastic to deal with. They weher very helpful and friendly and made you feel welcome in the store to browse round. I would recomend Evans Cycles Preston to anyone who is looking for a bike or accesories… Read Full Review

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“Excellent customer service”

Written on: 16/11/2014

Evans cycles have an excellent customer service and seem to resolve any problem with only one call. makes life easier… Read Full Review

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“wiltshire ride-it”

Written on: 06/11/2014

My partner and i have just had an amazing time on our first ride it event. The atmosphere was very friendly , the helpers were great and the course was well planned out. Although we were in our own area we were not familiar with all the areas so relied on the fab pink arrows!! They were briliiant. The whole day has left us wanting to do another one soon. Thank you so much for a really great day :-)… Read Full Review

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“Excellent customer service”

Written on: 25/10/2014 by Jennifer51 (1 review written)

Had to contact customer services about a part that was missing from my new fsa headset (not Evans Cycles fault). Phoned customer services, who apologised about missing part, and got a replacement sent out straight away. I buy from Evans Cycles regularly and will continue to do so. Great customer service! Very pleased with the part and more pleased with the price, it was in the sale… Read Full Review

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“Incredible service, fast, informative and friendly!”

Written on: 08/10/2014 by RaymondMolloy (1 review written)

My recent purchase from Evans cycles was a new 2015 model of the Specialized Rockhopper Comp... being a small person I had to get a small frame ordered in. I was kept in the loop at all times what was happening, how long the process would take and when I could expect delivery. I was even sent an email prior to delivery with a video explaining how to assemble the remaining parts of the bike once delivered. My bike arrived nice and early in the given time slot in perfect condition. I felt like a… Read Full Review

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“A* customer service fantastic choice of bikes !!”

Written on: 05/10/2014 by CharityLee1973 (1 review written)

There is a GREAT # A shop/ outlet for bikes and accessories. Filled with lots of choices and variety of choice from mountain bikes and BMX and hybrid bikes.. Fantastic shop. Great staff who are always on the go to help and offer their expert advise. I would definitely advise people to go there and see what is available and see what's on offer. Guarantee you'll see something you'll like and buy. Keep up the good work and service… Read Full Review

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“Really amazing biking experience”

Written on: 28/09/2014 by jedi.keybo (1 review written)

My experience was with the Edinburgh store. They treated me like a good friend the whole way through and really went out of their way to help me wherever they could. I am really happy with my high spec pinnacle cyclocross! All of the brand name bikes were simply not as good for the money. Super stoked with my purchase! Big thanks to Dasha and Grace!… Read Full Review

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“Excellent customer service from an enthusiastic sales...”

Written on: 21/09/2014 by SalvatoreKane (1 review written)

I was thoroughly impressed and pleased with the level of service from the staff in your Plymouth store. I popped in to try on a pair of road cycling shoes as I had heard the sizing of Shimano shoes can be a bit wayward, and a proper fitting was essential. I was buying a pair of shoes, which in the grand scheme of things is a relatively cheap item when compared with the hardware on offer in the store. Yet, I was made to feel like the most important customer in the store at that moment. Every… Read Full Review

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“Top class service”

Written on: 14/09/2014 by rhoida (1 review written)

I popped into the Edinburgh branch of Evan's cycles last week to ask about a "squeak"in my bike. I was just popping in and didn't expect a definitive diagnosis; just some suggestions about what I could investigate myself or whether they thought it was more serious and I would need to get the bike serviced. The assistant was fantastic. Efficient, genuine, keen to find an answer within the limits of time constraint and not pulling the bike apart. He greased a few things and checked out a few… Read Full Review

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