Evans Cycles Reviews - www.evanscycles.com

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“Great cycles”

Written on: 14/07/2016 by Griffinb132 (1 review written)

I recently bought 2 Specialized hybrid bikes for myself and my wife from the Birmingham store and found the customer service to be first class. The trade-in deal was also not to be missed as I've managed to de clutter my garage by offloading an old mountain bike. The only problem for customers at the Birmingham store is the lack of parking close by as it's located in the city centre and on street parking is limited and if you get caught up in the one way system looking for spaces it's… Read Full Review

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“Only one criticism ”

Written on: 13/07/2016 by Braeden456 (1 review written)

No problem at all with Evans and my purchases My problem is with your courier!! I'd definitely think again about buying from Evans in future if you continue to use very low standard couriers… Read Full Review

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“easy click and collect”

Written on: 13/07/2016 by JerimiahHaynes2 (1 review written)

bought some trousers. Ordered online for pickup in one of their shops so I could try them on and easily return if they didn't fit. First time I have tried that. Worked a charm. Good selection of brands and stuff. Would recommend to others… Read Full Review

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“Helpful staff and a very good online selection.”

Written on: 11/07/2016 by 132Peters (1 review written)

I've always found the staff very friendly and helpful, although I didn't purchase my bike from this store I have used it for all my cycling accessories. Good sale prices and easy to order online (usually the next day) and collect from the store. Handy to then try on your new purchases and return them straight away if not suitable, so much more convenient. I have recently had a problem with a pair of bib shorts, as they were quite see through. I contacted the store manager first by phone and he… Read Full Review

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“Good service - honoured a discount after I ordered ”

Written on: 11/07/2016 by PeteM57 (1 review written)

I ordered and paid for a Cannondale Trail bike at £475 which, two days before I was expecting delivery, was marked down by £75. I called Evans customer service and was immediately offered the discount and £75 was credited to my account then and there. Very happy with the bike and the service… Read Full Review

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“Always a friendly and reliable service”

Written on: 11/07/2016 by bikerboy62 (1 review written)

I have been a customer of Evans Cycles for some years now. I have purchased everything from a couple of energy gels to top end road bikes. The in-store service is normally friendly and knowledgeable, something that was invaluable when purchasing my first road bike from Evans. However, it is always best to visit their London stores outside of lunchtimes or just after 5pm as the stores tend to get swamped. I particularly like the Click and Collect service when you can normally collect next day or… Read Full Review

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“Evans above and beyond”

Written on: 11/06/2016 by 53Vaughan (1 review written)

Buying a bike from the team in York was a very pleasent experience. It took a couple of visits and I dealt with several different members of staff, all of whom were pleasant, knowlegable and helpful. After my first visit and trial ride the staff ordered in another bike I wished to try for the following weekend. I rode the second bike for a while but the decided on the first one. No problem. They cancelled the order for the second bike, despite the fact they had ordered it in especially and I… Read Full Review

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“Happy Result”

Written on: 05/06/2016 by AlannahJenkins214 (1 review written)

Getting a new bike fit is always a bit of a challenge. Evans new Aberdeen branch did go a good bit extra in ensuring a proper fit by changing out components (seat post) to achieve the right fit and at all times listening carefully to the rider for feedback etc. Delighted with the final outcome, and can fully recommend them to someone looking for a new machine. Excellent service and a nicely laid out shop. … Read Full Review

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“Good product range both in store & online”

Written on: 04/06/2016

Back in 2009 following excellent reviews in the cycling press I monitored online prices of the then current Trek1.9 with Ultegra 10 speed groupset including 50/40/30 triple chainset. Over some 9 months these were reduced from the original £1750. When they became available at Evans for £999.00 I went ahead and purchased for myself and a Specialised Vita Sport for my wife from the Birmingham Temple Street store. Unfortunately within the first week of use the rear derailleur gear and… Read Full Review

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“Good service and products”

Written on: 04/06/2016 by Bryanna187 (1 review written)

Professional service and a good range of products. Although Evans isn't known for being the cheapest on offer, the in store experience is really good though. A nice team who were really happy to help… Read Full Review

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“Internet communication is Brilliant”

Written on: 04/06/2016 by Aydin184 (1 review written)

From the moment you press purchase through to paying is simple. Then the responses from Evans is ideal. Mail to confirm order then further communication when order or split order is despatched etc. Ideal… Read Full Review

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“Great Service, Friendly and Knowledgable Staff”

Written on: 04/06/2016 by Hector288 (1 review written)

I used the Gateshead branch to buy a bike on a Cycle to Work Scheme. I was undecided between 3 different bikes. The shop sized me up and ordered all 3 bikes on my size. The bikes arrived 2 days later. I then went and tried all 3 bikes. Once I decided on which bike I wanted, they then proceeded to fit me on the bike and make sure that it was a comfortable fit for me. All in all it took 3 hours, in which time the staff were extremely friendly, helpful and knowledgeable. I also bought some… Read Full Review

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“Good range, knowledgeable staff”

Written on: 02/06/2016 by jshg (2 reviews written)

I first became involved with Evans through the Cycle To Work scheme. The bike itself proved troublesome and the purchase was not without problems, but it was finally sorted out very fairly and the bike proved to be a good one. Now that I have a local branch I've visited Evans much more. Their staff are friendly and knowledgeable, and I value their advice and recommendations. Their prices are competitive, and on several occasions I have gone to pay for an item only to be told that the price has… Read Full Review

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“Great service, very friendly and helpful staff, ”

Written on: 07/05/2016 by Sapper1967 (1 review written)

This is the second time I have ordered a bike from Evans, as usual the staff have been fantastic for advice, unfortunately when I attended the store to make sure I was comfortable with the frame size I had chosen, there wasn't a 52 frame in the whole store. The staff member got around this with some calculations but I would have liked to have tried. I would also like Evans to consider stocking more of a clothing range particularly in the tops, I'm medium/ large shorts, but xxl upwards on the… Read Full Review

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“Very straightforward”

Written on: 07/05/2016 by Maximiliani54 (1 review written)

I bought a bike for my partner online with click and collect. When we arrived at the shop in Lakeside, the bike was ready. Good staff. Very easy… Read Full Review

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“Online track pump purchase that didn't go to plan”

Written on: 05/05/2016 by Fish-on-a-bike (1 review written)

I ordered and paid for a track pump via the online website only to find after paying, it was a three day turnaround until I was able to collect from the local (Preston) store. As I needed a decent pump with gauge for the following day decided to ring the helpline to see if they could hurry the order along. The person who answered my querie was not only extremely helpful but also knowledgeable about the products, sorted out transferring the order to another comparable item that was held in stock… Read Full Review

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“Evans, high grade, gentle& kind service compared to other”

Written on: 05/05/2016 by JerimiahCooke (1 review written)

Frankly speaking, we could feel the difference of service colour of each shop. I do & many people may think Evans's service, is more sensitive,gentle,considerate, thinks on the point of view of customer's. For example,Evans's subscription is more usefui than other shop's. And Evans seems to have assortment of essestial goods. You could find Evans,s sincere kind efforts everywhere including on-line shop. I think it is possible by long experiences. Also brand "FWE"'s items are very good, even… Read Full Review

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“Slightly chaotic but friendly and knowledgeable”

Written on: 05/05/2016 by Daly349 (1 review written)

Good service, if a bit chaotic at my local store, but friendly staff had lots of patience for a newbie like me. Would recommend… Read Full Review

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“They are my GoTo store”

Written on: 05/05/2016 by Owensub68 (1 review written)

Evans is always my first port of call when I need some new kit, components or accessories for my bike. I like their website and I like browsing round their shops. They have a good selection of items, from the brands I like, and they have good prices. I use the click and collect quite a bit because there's a store on my way home from work. I think I would prefer sometimes to be able to look at things in store first, but I've never returned anything or been disappointed. I have other sites… Read Full Review

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“Friendly local staff backed up by excellent online shop”

Written on: 05/05/2016

I've slowly moved towards buying all of my cycling stuff from Evans. In many ways they're becoming the best of both worlds - a friendly local shop combined with a huge online presence. Staff knowledge can be a bit variable but that's true of most bike shops. They are however, universally helpful in my experience. I buy a fair number of components through Evans and it's nice to know that my money is going to somewhere that also has a local shop that I can try stuff on or return things easily… Read Full Review

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