Evans Cycles Reviews - www.evanscycles.com

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3.9 / 5
192
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“Great service, very friendly and helpful staff, ”

Written on: 07/05/2016 by Sapper1967 (1 review written)

This is the second time I have ordered a bike from Evans, as usual the staff have been fantastic for advice, unfortunately when I attended the store to make sure I was comfortable with the frame size I had chosen, there wasn't a 52 frame in the whole store. The staff member got around this with some calculations but I would have liked to have tried. I would also like Evans to consider stocking more of a clothing range particularly in the tops, I'm medium/ large shorts, but xxl upwards on the… Read Full Review

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“Very straightforward”

Written on: 07/05/2016 by Maximiliani54 (1 review written)

I bought a bike for my partner online with click and collect. When we arrived at the shop in Lakeside, the bike was ready. Good staff. Very easy… Read Full Review

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“Online track pump purchase that didn't go to plan”

Written on: 05/05/2016 by Fish-on-a-bike (1 review written)

I ordered and paid for a track pump via the online website only to find after paying, it was a three day turnaround until I was able to collect from the local (Preston) store. As I needed a decent pump with gauge for the following day decided to ring the helpline to see if they could hurry the order along. The person who answered my querie was not only extremely helpful but also knowledgeable about the products, sorted out transferring the order to another comparable item that was held in stock… Read Full Review

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“Evans, high grade, gentle& kind service compared to other”

Written on: 05/05/2016 by JerimiahCooke (1 review written)

Frankly speaking, we could feel the difference of service colour of each shop. I do & many people may think Evans's service, is more sensitive,gentle,considerate, thinks on the point of view of customer's. For example,Evans's subscription is more usefui than other shop's. And Evans seems to have assortment of essestial goods. You could find Evans,s sincere kind efforts everywhere including on-line shop. I think it is possible by long experiences. Also brand "FWE"'s items are very good, even… Read Full Review

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“Slightly chaotic but friendly and knowledgeable”

Written on: 05/05/2016 by Daly349 (1 review written)

Good service, if a bit chaotic at my local store, but friendly staff had lots of patience for a newbie like me. Would recommend… Read Full Review

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“They are my GoTo store”

Written on: 05/05/2016 by Owensub68 (1 review written)

Evans is always my first port of call when I need some new kit, components or accessories for my bike. I like their website and I like browsing round their shops. They have a good selection of items, from the brands I like, and they have good prices. I use the click and collect quite a bit because there's a store on my way home from work. I think I would prefer sometimes to be able to look at things in store first, but I've never returned anything or been disappointed. I have other sites… Read Full Review

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“Friendly local staff backed up by excellent online shop”

Written on: 05/05/2016

I've slowly moved towards buying all of my cycling stuff from Evans. In many ways they're becoming the best of both worlds - a friendly local shop combined with a huge online presence. Staff knowledge can be a bit variable but that's true of most bike shops. They are however, universally helpful in my experience. I buy a fair number of components through Evans and it's nice to know that my money is going to somewhere that also has a local shop that I can try stuff on or return things easily… Read Full Review

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“Online for convenience”

Written on: 03/05/2016 by GWM57 (1 review written)

Easy to use website and ordering system. Good choice of equipment . Prompt delivery … Read Full Review

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“Good service, no problems.”

Written on: 03/05/2016 by CoryBlack282 (1 review written)

ordered tyres online for store collection at offer price, easy transaction, no problems. would do this again… Read Full Review

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“Purchase of new bike and accessories”

Written on: 03/05/2016

Generally a very good service from Evans. I'm a novice when it comes to road cycling. But when it came to discussing my wants / needs with Evans they were very understanding and managed to discuss at a level I could understand. I ended up purchasing a Pinnacle Arkose 3 and on a separate issue I purchased a clipless peddles and shoes. The bike itself was delivered with a few issues (hence 4 stars) but that was quickly sorted out by the support team on the end of the phone. The bike itself… Read Full Review

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“Adventure Gravel Bike iei, Happy Happy.....”

Written on: 03/05/2016 by DicDeryn (1 review written)

Bought a Pinnacle Arkose 3 2016 Adventure Road Bike through the Cycle to Work scheme, really happy with the bike and Evans Cycles and I was able to get money off through the Evans trade in promotion to boot. Ordered through the call centre who were knowledgeable and friendly, helping me to navigate the ordering of bike, shoes and pedals etc. I then arranged to pick up the order from the Chester store, who contacted me to arrange a convenient pick up time and date. When I went to the store to… Read Full Review

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“Good honest advice with a swift service”

Written on: 23/04/2016 by Stephenson1982 (1 review written)

I went in for my sons new bike to have the wheel put on the correct way and the gentleman that assisted me also advised on other things that he thought would be applicable to sort out while he was doing that job. I was charged £15 and felt this was appropriate. They also assisted with getting the right helmet for my son also. A good all round honest service from people who clearly have knowledge about the products they have. The only down side id say, they were the most chatty lively team but… Read Full Review

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“Good selection of clothes”

Written on: 17/04/2016 by Kassidyw94 (1 review written)

Good selection of bicycle clothing. Customer service feedback good… Read Full Review

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“Bike Service”

Written on: 05/03/2016 by Webster1985 (1 review written)

Fitted me in and I was in a hurry, under an hour and I was back on the road. Fantastic job by the team, always a pleasure to visit the Lakeside store. Fantastic staff who are knowledgeable and very welcoming… Read Full Review

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“Cycle Scheme Success”

Written on: 02/03/2016 by JollieWilliams (1 review written)

Good, patient service helping me get my first cycle scheme bike. Lots of advice on the little extras that I needed, but didn't realise!… Read Full Review

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“delivery”

Written on: 02/03/2016 by Shundie (1 review written)

I have been having some difficulties to actually receive my adventure road bike from Evans. I don't know if it was Evan's fault or the delivery company but after around one month i got my bike finally. I did receive what i ordered in perfect condition so no complains. I think i have read somewhere that for bikes you can get an Evan's multitool for free, that i haven't experienced - no multitool… Read Full Review

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“Evans don't disappoint, buy with confidence!”

Written on: 09/02/2016 by Vossy1 (1 review written)

This was my 1st time buying from Evans and the experience did not disappoint. I had a bike made up for trying out/collection however decided to buy the same bike as an uprated ex demo in store. After a day of riding due to a few 'niggles' I decided to take that bike back and exchange it for the new bike, the exchange was immediate and easy and the staff were very helpful. The only 'issues' I had was buying a set of bar endz recommended to me that were designed for small to medium hands (I'm 6'… Read Full Review

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“Web to shop”

Written on: 08/02/2016 by Arong282 (1 review written)

Have shopped a few times now and really appreciate the how the online range and pricing is connected to the in store experience. A few times I have looked at something on line then gone into the shop to get more info then bought it. Well informed people in the shops reLy helps… Read Full Review

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“Great service and wide choice of stock”

Written on: 06/02/2016 by lxMcCulloch453 (1 review written)

Although Evans' service varies between stores it is generally very good and the staff are always helpful. One of my most recent experiences was getting to the station one morning and finding that I had a puncture. With no time to fix it I took a taxi to the nearest store (West End). At the store they replaced my inner tube within 5 minutes and would not take a penny for labour, just the inner tube which was competitively priced. Compare this to Halford's where this would never happen as they… Read Full Review

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“Buying remotely from Evans website”

Written on: 06/02/2016 by 435Hale (1 review written)

I live in France so have only really on-line experience with Evans Cycles, although did visit a shop once in Birmingham and was slightly disappointed by its modest size and product range - maybe there are some bigger and better branches elsewhere in the UK. As for buying from the net, I think there is a pretty good selection and, from time to time, some interesting out of season discounts. I have been satisfied with most of the products I have bought, despite running the gauntlet of buying… Read Full Review

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