Evans Cycles Reviews - www.evanscycles.com

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“Evans above and beyond”

Written on: 11/06/2016 by 53Vaughan (1 review written)

Buying a bike from the team in York was a very pleasent experience. It took a couple of visits and I dealt with several different members of staff, all of whom were pleasant, knowlegable and helpful. After my first visit and trial ride the staff ordered in another bike I wished to try for the following weekend. I rode the second bike for a while but the decided on the first one. No problem. They cancelled the order for the second bike, despite the fact they had ordered it in especially and I… Read Full Review

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“Happy Result”

Written on: 05/06/2016 by AlannahJenkins214 (1 review written)

Getting a new bike fit is always a bit of a challenge. Evans new Aberdeen branch did go a good bit extra in ensuring a proper fit by changing out components (seat post) to achieve the right fit and at all times listening carefully to the rider for feedback etc. Delighted with the final outcome, and can fully recommend them to someone looking for a new machine. Excellent service and a nicely laid out shop. … Read Full Review

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“Good product range both in store & online”

Written on: 04/06/2016

Back in 2009 following excellent reviews in the cycling press I monitored online prices of the then current Trek1.9 with Ultegra 10 speed groupset including 50/40/30 triple chainset. Over some 9 months these were reduced from the original £1750. When they became available at Evans for £999.00 I went ahead and purchased for myself and a Specialised Vita Sport for my wife from the Birmingham Temple Street store. Unfortunately within the first week of use the rear derailleur gear and… Read Full Review

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“Good service and products”

Written on: 04/06/2016 by Bryanna187 (1 review written)

Professional service and a good range of products. Although Evans isn't known for being the cheapest on offer, the in store experience is really good though. A nice team who were really happy to help… Read Full Review

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“Internet communication is Brilliant”

Written on: 04/06/2016 by Aydin184 (1 review written)

From the moment you press purchase through to paying is simple. Then the responses from Evans is ideal. Mail to confirm order then further communication when order or split order is despatched etc. Ideal… Read Full Review

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“Great Service, Friendly and Knowledgable Staff”

Written on: 04/06/2016 by Hector288 (1 review written)

I used the Gateshead branch to buy a bike on a Cycle to Work Scheme. I was undecided between 3 different bikes. The shop sized me up and ordered all 3 bikes on my size. The bikes arrived 2 days later. I then went and tried all 3 bikes. Once I decided on which bike I wanted, they then proceeded to fit me on the bike and make sure that it was a comfortable fit for me. All in all it took 3 hours, in which time the staff were extremely friendly, helpful and knowledgeable. I also bought some… Read Full Review

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“Good range, knowledgeable staff”

Written on: 02/06/2016 by jshg (2 reviews written)

I first became involved with Evans through the Cycle To Work scheme. The bike itself proved troublesome and the purchase was not without problems, but it was finally sorted out very fairly and the bike proved to be a good one. Now that I have a local branch I've visited Evans much more. Their staff are friendly and knowledgeable, and I value their advice and recommendations. Their prices are competitive, and on several occasions I have gone to pay for an item only to be told that the price has… Read Full Review

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“Great service, very friendly and helpful staff, ”

Written on: 07/05/2016 by Sapper1967 (1 review written)

This is the second time I have ordered a bike from Evans, as usual the staff have been fantastic for advice, unfortunately when I attended the store to make sure I was comfortable with the frame size I had chosen, there wasn't a 52 frame in the whole store. The staff member got around this with some calculations but I would have liked to have tried. I would also like Evans to consider stocking more of a clothing range particularly in the tops, I'm medium/ large shorts, but xxl upwards on the… Read Full Review

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“Very straightforward”

Written on: 07/05/2016 by Maximiliani54 (1 review written)

I bought a bike for my partner online with click and collect. When we arrived at the shop in Lakeside, the bike was ready. Good staff. Very easy… Read Full Review

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“Online track pump purchase that didn't go to plan”

Written on: 05/05/2016 by Fish-on-a-bike (1 review written)

I ordered and paid for a track pump via the online website only to find after paying, it was a three day turnaround until I was able to collect from the local (Preston) store. As I needed a decent pump with gauge for the following day decided to ring the helpline to see if they could hurry the order along. The person who answered my querie was not only extremely helpful but also knowledgeable about the products, sorted out transferring the order to another comparable item that was held in stock… Read Full Review

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“Evans, high grade, gentle& kind service compared to other”

Written on: 05/05/2016 by JerimiahCooke (1 review written)

Frankly speaking, we could feel the difference of service colour of each shop. I do & many people may think Evans's service, is more sensitive,gentle,considerate, thinks on the point of view of customer's. For example,Evans's subscription is more usefui than other shop's. And Evans seems to have assortment of essestial goods. You could find Evans,s sincere kind efforts everywhere including on-line shop. I think it is possible by long experiences. Also brand "FWE"'s items are very good, even… Read Full Review

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“Slightly chaotic but friendly and knowledgeable”

Written on: 05/05/2016 by Daly349 (1 review written)

Good service, if a bit chaotic at my local store, but friendly staff had lots of patience for a newbie like me. Would recommend… Read Full Review

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“They are my GoTo store”

Written on: 05/05/2016 by Owensub68 (1 review written)

Evans is always my first port of call when I need some new kit, components or accessories for my bike. I like their website and I like browsing round their shops. They have a good selection of items, from the brands I like, and they have good prices. I use the click and collect quite a bit because there's a store on my way home from work. I think I would prefer sometimes to be able to look at things in store first, but I've never returned anything or been disappointed. I have other sites… Read Full Review

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“Friendly local staff backed up by excellent online shop”

Written on: 05/05/2016

I've slowly moved towards buying all of my cycling stuff from Evans. In many ways they're becoming the best of both worlds - a friendly local shop combined with a huge online presence. Staff knowledge can be a bit variable but that's true of most bike shops. They are however, universally helpful in my experience. I buy a fair number of components through Evans and it's nice to know that my money is going to somewhere that also has a local shop that I can try stuff on or return things easily… Read Full Review

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“Online for convenience”

Written on: 03/05/2016 by GWM57 (1 review written)

Easy to use website and ordering system. Good choice of equipment . Prompt delivery … Read Full Review

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“Good service, no problems.”

Written on: 03/05/2016 by CoryBlack282 (1 review written)

ordered tyres online for store collection at offer price, easy transaction, no problems. would do this again… Read Full Review

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“Purchase of new bike and accessories”

Written on: 03/05/2016

Generally a very good service from Evans. I'm a novice when it comes to road cycling. But when it came to discussing my wants / needs with Evans they were very understanding and managed to discuss at a level I could understand. I ended up purchasing a Pinnacle Arkose 3 and on a separate issue I purchased a clipless peddles and shoes. The bike itself was delivered with a few issues (hence 4 stars) but that was quickly sorted out by the support team on the end of the phone. The bike itself… Read Full Review

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“Adventure Gravel Bike iei, Happy Happy.....”

Written on: 03/05/2016 by DicDeryn (1 review written)

Bought a Pinnacle Arkose 3 2016 Adventure Road Bike through the Cycle to Work scheme, really happy with the bike and Evans Cycles and I was able to get money off through the Evans trade in promotion to boot. Ordered through the call centre who were knowledgeable and friendly, helping me to navigate the ordering of bike, shoes and pedals etc. I then arranged to pick up the order from the Chester store, who contacted me to arrange a convenient pick up time and date. When I went to the store to… Read Full Review

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“Good honest advice with a swift service”

Written on: 23/04/2016 by Stephenson1982 (1 review written)

I went in for my sons new bike to have the wheel put on the correct way and the gentleman that assisted me also advised on other things that he thought would be applicable to sort out while he was doing that job. I was charged £15 and felt this was appropriate. They also assisted with getting the right helmet for my son also. A good all round honest service from people who clearly have knowledge about the products they have. The only down side id say, they were the most chatty lively team but… Read Full Review

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“Good selection of clothes”

Written on: 17/04/2016 by Kassidyw94 (1 review written)

Good selection of bicycle clothing. Customer service feedback good… Read Full Review

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