Evans Cycles Reviews - www.evanscycles.com

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3.6 / 5
122
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“Evans, Leicester”

Written on: 04/07/2015 by Catherinex1965 (1 review written)

I went to buy a new helmet, the lady was really helpful & very knowledgeable, so the helmet I bought was just what I needed, very lightweight & comfortable. I would definitely visit them again… Read Full Review

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“Kendal store, Great!”

Written on: 03/07/2015 by gilly40 (1 review written)

Great service and knowledgeable staff. There is always a great range of clothing and accessories available in store. Access to the online shop is always available too. The only issue I have with the store is there could be more higher end road bikes to look at! Otherwise it's all good… Read Full Review

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“Convenient bike repair”

Written on: 03/07/2015 by AndyMac66 (1 review written)

I called into the shop close to 5 on the Friday as I was mid-ride and the noise from my bike had got progressively worse during the ride. The guys in the workshop quickly checked my bike over and diagnosed the problem. The repair was booked in for the following Tuesday and completed quickly and at a reasonable price. Friendly, knowledgeable and efficient team. I will definitely be back again… Read Full Review

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“Waterloo”

Written on: 28/06/2015 by Kppeanuts (1 review written)

I visited the Waterloo (The Cut) Evans store to look at a particular bike I have had my eye on. I am delighted to say that a member of staff was more than happy to help me and answer quite a number of my questions. Will definitely use this store again despite it being miles from my home!… Read Full Review

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“Quick Reliable Service”

Written on: 22/06/2015 by Mikepinerello (1 review written)

Have been using Evans West End for about 3 years now and I can honestly say that the service is very goo and more often that not the staff go over and above the call of duty to accommodate you. Last week I was preparing for the London to Brighton BHF and 4 days before the ride I hit a nasty pot hole and destroyed both front and back wheels. Panic set in when I realised my chances of still entering the challenge where now minimal. Evans to the rescue - I ordered some new wheels online with the… Read Full Review

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“good company”

Written on: 29/09/2014 by Kaseyh243 (1 review written)

Had a great experience buying my bike from these guys. Very helpful and took the time to get things set up properly. Highly recommended… Read Full Review

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“Good but slow”

Written on: 17/08/2014 by Mansell93 (1 review written)

I find Evans overall very good. They are competitive on lots of items and are good when you wish to return things. My only gripe is that delivery is always slow (usually 4 days). I recently order several components for my road bike from various outlets and Evans was by far the slowest to deliver. Merlin & Chain Reaction both tried to deliver Monday morning having ordered Saturday night. Evans delivered on Thursday… Read Full Review

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“Well done Sheffield store”

Written on: 25/07/2014 by CharlesO'Keefe (1 review written)

I’ve been to the Sheffield store today and it was an excellent shopping experience. The member of staff who looked after me was very helpful and I was not made to feel uncomfortable at any time. I was guided in my choice of helmet taking into account my budget, tried several on to make sure I found one that fitted me and the method of adjustment was explained to me. Then I needed help to choose a bike lock and again time was taken to show me the available options and how to use a lock to… Read Full Review

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“Customer service handled my complaint amazingly”

Written on: 27/06/2014 by Betsyloop (1 review written)

I had to contact a member of Evans customer care team because unfortunately my next day delivery was not upheld and my order arrived a day late. I quickly got through to a guy who was an absolute pleasure to speak to. He was very swift in dealing with my enquiry, seemed sincere in his apology, quickly offered to refund my postage and send out a £10 voucher. He even called me back to make sure that the voucher was sent to the right address. I know that this is probably just company policy, but… Read Full Review

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Shootyermouthoff's Response to Betsyloop's Review

Written on: 31/12/2014

This is how customer service should be.
Sadly, this quality of service is more down to pot luck than training.

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“Knowledgeable staff, good store experience”

Written on: 10/06/2014 by SincereGibbs (1 review written)

About 7 visits to the London Spitalfields store as I'm really indecisive! Really helpful, knowledgeable staff helped me narrow down what I was looking for, helped me test ride nearly every hybrid in their range, including ordering in five different bikes within their promised timescales! Very useful info from dedicated cyclists, thank you! Ps I work in customer service, so an usually a demanding customer- the team at this store passed with flying colours, despite being busy… Read Full Review

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“Great service”

Written on: 13/05/2014 by Hamish57 (1 review written)

I write to commend one of your staff that served me on recently in the Bath St store. I am an amateur cyclist with a little knowledge and of mature age – probably a dangerous combination. However the staff member was most helpful with answering my questions, no matter how obvious the answer was, and his advice, recommendations and the products that he sold me have gone a long way to resolve my problem. To have staff with his depth of knowledge and eagerness to pass on that knowledge is a… Read Full Review

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“Customer Service Review”

Written on: 26/03/2014 by Nevetsw (1 review written)

I ordered a pair of toe clip pedals from Evans and fitted them to my bike. At first I didnt realise why I didnt like them but whilst cleaning the bike one day I noticed they had an "M" stamped on them. I contacted their customer service regarding this as there was no options to buy in different sizes when ordering online. There was a bit of confusion initially but a very nice lady rang me up and apologised for the mix up. SHe asked what shoe size I was and said a replacement pair of toe clips… Read Full Review

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“Customer Support”

Written on: 23/02/2014 by Burckhard (1 review written)

I received the ordered waterproof over-pants in Australia within a very short time and I am satisfied with the product which is fitting well. I would like to commend the Evans team on their friendly and efficient handling of the order, especially when I had some difficulties with my PayPal payment. … Read Full Review

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“Bike maintainance session at Plymouth store.”

Written on: 22/01/2014 by Nev62 (1 review written)

I joined a bike maintainance course on Sunday the 19th and was very impressed with the manner in which the session was conducted. I thought the person doing the course had excellent communication skills, was friendly and conveyed the information required in a very positive manner. He also in my opinion 'went the extra mile' to be helpful and overall it was a very positive experience… Read Full Review

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“My online ordering experience (I'm from the USA)”

Written on: 09/12/2013 by usa_rider (1 review written)

This was the second or third order I've placed with Evans Cycles, and I would continue to order from them despite being in the USA. [Some products I just cannot find in the USA.] This time I ordered a pair of Bont road shoes. I placed my order on 12.2.13, it shipped on 12.5 (I received a shipping notice from Evans Cycles), and I received it on 12.9. Evans Cycles used DHL for shipping. I really liked DHL's tracking service (very detailed) and deliver speed (4 calendar days, which included 2… Read Full Review

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“I will shop again at evans cycles very good staff,...”

Written on: 25/10/2013

I will shop again at evans cycles very good staff, proffessional… Read Full Review

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“Online Service and branch in Fenchurch Street is great”

Written on: 28/05/2013 by Garlicfiesta07 (1 review written)

I can't comment on the whole company but the online service and the branch in Fenchurch Street, London have got great staff members and provides great service (Sales - Mechanics). Staff that are more than happy to take an extra mile. Thumbs Up… Read Full Review

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“customer service”

Written on: 27/05/2013

I was wanting to buy a pannier. My salesman at the Gatwick store on 18/05/13. His helpful service is to be commended. I did make a purchase and I will again… Read Full Review

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“Returning Goods.”

Written on: 23/11/2012 by Kettleon (1 review written)

I purchased several items from Evanscycles last weekend and returned home to Spain, after a lot of deliberation I decided to return a Garneau Massimo Wind jacket for something more thermal, I rang the shop to resolve the matter but because I purchased the jacket in a shop I couldn't post it back as I had hoped. Only items bought mail order can be returned in this way. It's too impractical to fly from Spain back to the UK to change a jacket so posting would have been a better option. I emailed… Read Full Review

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“Prompt efficient service”

Written on: 02/11/2012 by glynm (1 review written)

I ordered a Trek hybrid bike from a special offer advertised on the website. There was strong demand and all the stock of that particular model had ben sold, however Evans immediately offered a newer model as an alternative at no extra cost! Collected from the store at The Chill Factory where the bike was prepared while I waited and was fitted with the extras that I had asked for. All the staff that I came in contact with were knowledgeable and courteous… Read Full Review

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