Evans Cycles Reviews - www.evanscycles.com

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“Good honest advice with a swift service”

Written on: 23/04/2016 by Stephenson1982 (1 review written)

I went in for my sons new bike to have the wheel put on the correct way and the gentleman that assisted me also advised on other things that he thought would be applicable to sort out while he was doing that job. I was charged £15 and felt this was appropriate. They also assisted with getting the right helmet for my son also. A good all round honest service from people who clearly have knowledge about the products they have. The only down side id say, they were the most chatty lively team but… Read Full Review

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“Good selection of clothes”

Written on: 17/04/2016 by Kassidyw94 (1 review written)

Good selection of bicycle clothing. Customer service feedback good… Read Full Review

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“Bike Service”

Written on: 05/03/2016 by Webster1985 (1 review written)

Fitted me in and I was in a hurry, under an hour and I was back on the road. Fantastic job by the team, always a pleasure to visit the Lakeside store. Fantastic staff who are knowledgeable and very welcoming… Read Full Review

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“Cycle Scheme Success”

Written on: 02/03/2016 by JollieWilliams (1 review written)

Good, patient service helping me get my first cycle scheme bike. Lots of advice on the little extras that I needed, but didn't realise!… Read Full Review

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“delivery”

Written on: 02/03/2016 by Shundie (1 review written)

I have been having some difficulties to actually receive my adventure road bike from Evans. I don't know if it was Evan's fault or the delivery company but after around one month i got my bike finally. I did receive what i ordered in perfect condition so no complains. I think i have read somewhere that for bikes you can get an Evan's multitool for free, that i haven't experienced - no multitool… Read Full Review

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“Evans don't disappoint, buy with confidence!”

Written on: 09/02/2016 by Vossy1 (1 review written)

This was my 1st time buying from Evans and the experience did not disappoint. I had a bike made up for trying out/collection however decided to buy the same bike as an uprated ex demo in store. After a day of riding due to a few 'niggles' I decided to take that bike back and exchange it for the new bike, the exchange was immediate and easy and the staff were very helpful. The only 'issues' I had was buying a set of bar endz recommended to me that were designed for small to medium hands (I'm 6'… Read Full Review

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“Web to shop”

Written on: 08/02/2016 by Arong282 (1 review written)

Have shopped a few times now and really appreciate the how the online range and pricing is connected to the in store experience. A few times I have looked at something on line then gone into the shop to get more info then bought it. Well informed people in the shops reLy helps… Read Full Review

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“Great service and wide choice of stock”

Written on: 06/02/2016 by lxMcCulloch453 (1 review written)

Although Evans' service varies between stores it is generally very good and the staff are always helpful. One of my most recent experiences was getting to the station one morning and finding that I had a puncture. With no time to fix it I took a taxi to the nearest store (West End). At the store they replaced my inner tube within 5 minutes and would not take a penny for labour, just the inner tube which was competitively priced. Compare this to Halford's where this would never happen as they… Read Full Review

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“Buying remotely from Evans website”

Written on: 06/02/2016 by 435Hale (1 review written)

I live in France so have only really on-line experience with Evans Cycles, although did visit a shop once in Birmingham and was slightly disappointed by its modest size and product range - maybe there are some bigger and better branches elsewhere in the UK. As for buying from the net, I think there is a pretty good selection and, from time to time, some interesting out of season discounts. I have been satisfied with most of the products I have bought, despite running the gauntlet of buying… Read Full Review

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“Great customer service”

Written on: 06/02/2016 by Keating142 (1 review written)

I usually buy online and collect in store to get a human to help if there are problems. They price match to most of the major competitors so again, if its in stock I can collect it at the better price in a few hours, rather than wait 3 days for something arrive. Always nice people in the stores I visit, and if there is anything wrong no worries with replacing or refunding. Always look to buy from Evans and would highly recommend… Read Full Review

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“Quick, easy, competitive and customer friendly ”

Written on: 04/02/2016

I decided to get myself a bike to ride with the kids, but also to get myself a little fitter. After reviewing bikes online I decided that I would go to the Chelmsford store and have a look, play and feel to warrant spending the money. The information on the website was all spot on and I had the basics covered. Once I store the staff were friendly and inviting and I asked about the range of Jamis bikes and all the trail X 2016 key features. These were all explained to me in simple terms and the… Read Full Review

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“Trad bike shop revival but on a larger scale”

Written on: 04/02/2016 by TimmyTwowheels (1 review written)

Staff are friendly and knowledgeable about cycling as a whole and not just about the bikes: ask them for an opinion on clothing or equipment and there seems to be someone who has had personal experience and is prepared to give an informed answer to your question. Nothing beats shopping in a bike shop where the staff are actually cyclists. On my visit they were also patient and understanding of some of my more ignorant questions to them, putting me at my ease. There's a massive range of bikes… Read Full Review

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“Seamless connection between retail- and online shopping”

Written on: 04/02/2016 by Krause250 (1 review written)

Customer service is very good, staff are knowledgeable, courteous, professional, welcoming to those of us who cycle for fun rather than dressing up in all the gear and seek to break land-speed records every time they go out. Evans's regular communication via email isn't to everyone's taste, but I'm quite happy with it, it's discrete and provides me with about the right level and quality of information for my purposes… Read Full Review

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“Customer service”

Written on: 04/02/2016 by watersr (1 review written)

I found the guys at Evans very knowledgeable and able to assist with all aspects of cycling and bike maintenance. Their enthusiasm and expertise to ensure we have the best rider experience makes them the place to go. Great range of clothing and apparel for everyone. I really like the service they provide… Read Full Review

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“Very satisfied”

Written on: 04/02/2016 by JordynShields323 (1 review written)

Ordered bike etc before Xmas on cycle scheme, very efficient and supportive. Thorough to the end When bike arrived for collection they were not happy with it so ordered me a new one with free upgrade, Have been excellent… Read Full Review

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“Clothing purchases”

Written on: 04/02/2016 by Oscar2527 (1 review written)

Had a trouble free experience online and in the Nottingham branch.Excellent service… Read Full Review

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“They know bikes and cycling. ”

Written on: 04/02/2016 by Ezra196 (1 review written)

I've bought bikes and equipment from them, online and in store and always had good and tee ant advice. The bike builds are superior to other places I've bought from. My only criticism is that they leave you to add your own equipment bought at the same time. E.g. They don't fit mudguards and racks when they build the bike. Other than that, good!… Read Full Review

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“Excellent website and service”

Written on: 08/01/2016

Hi have used Evans several times now. The website is easy to navigate, items are easy to purchase at a competitive price and readily available. All items arrived on time and safely intact. Excellent all round. I will certainly be shopping with Evans again and highly recommend them to other people considering buying cycle equipment and clothing… Read Full Review

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“Great range, click & collect service, but too many emails”

Written on: 06/01/2016 by KristinKirk17 (1 review written)

Too many emails I'm afraid. Evans are a great retailer, with everything most cyclists would need, but the constant stream of email promotions makes them look a bit too pushy. Over the last month, Evans have spent a lot of energy pushing new bikes and I have to say I find it a bit nauseating. A good bike will last a lifetime, I've modified and upgraded my bike progressively over the years and I'm happy with what I've got. I resent being told; "You're only as old as the bike you ride"… Read Full Review

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“Good service at a great price”

Written on: 04/01/2016 by coquearaujo (1 review written)

I buy regulary from online stores and found that Evans Cycles have always good products at good prices and the service is fast and good. I like the way the items are displayed and how much information the customer's reviews add to every item. I like too the fact that they have a good stock of products that are hard to find in other online cycling stores. In resume: I'm happy with their service and I'll buy again from them. … Read Full Review

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