Evans Cycles Reviews - www.evanscycles.com

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3.7 / 5
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“Great value, friendly service, period!”

Written on: 03/08/2015 by Wayne57 (1 review written)

Bought a Garmin Edge. Tried everywhere else but Evans won out on price, so off I trotted. Friendly staff, courteous and knowledgable and prompt. Thumbs up from me! Also jus back from staying in London opposite an Evans shop and noticed a track pump outside for passing cyclists to use, great idea! Well done… Read Full Review

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“Generally good, but depends who you get”

Written on: 03/08/2015

I use the Kingston branch fairly frequently, interspersed with online retailers and other cycle shops. Generally my experience has been really positive with staff who are very happy to help out and have done emergency repairs on the spot a couple of times, once without even charging. I've also found them to be very helpful in refunding/exchanging defective equipment/clothing without any quibbles. Prices often vary wildly depending on what you're after and when. They seem to do some good deals… Read Full Review

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“good service provided by at the Hendon branch”

Written on: 06/07/2015 by kumariyer25 (1 review written)

this is the second cycle I brought from Evans and the service I got while collecting my second bike was excellent. … Read Full Review

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“Everything I need”

Written on: 05/07/2015 by Jamese350 (1 review written)

A branch has just opened up in Chester, while it doesn't carry the largest amount of stock what I like most about Evans is their click and collect service. If it is on their website but not in the shop they can usually get it by the next day and the cherry on the cake is they price match. My new LBS… Read Full Review

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“Know their stuff!!”

Written on: 05/07/2015 by uxDowney50 (1 review written)

I've been going to the Evans store in Milton Keynes for quite some time and no matter what it's for I cannot fault their service. Admittedly they seem to just have a box of staff out the back as I very rarely see the same person twice. That said though, they all seem to know their stuff. I recently went in to purchase a new road bike on the cycle to work scheme. It couldn't have been easier to do. The guy who did me the quote listened to exactly what I wanted from the bike and accessories… Read Full Review

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“Evans, Leicester”

Written on: 04/07/2015 by Catherinex1965 (1 review written)

I went to buy a new helmet, the lady was really helpful & very knowledgeable, so the helmet I bought was just what I needed, very lightweight & comfortable. I would definitely visit them again… Read Full Review

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“Kendal store, Great!”

Written on: 03/07/2015 by gilly40 (1 review written)

Great service and knowledgeable staff. There is always a great range of clothing and accessories available in store. Access to the online shop is always available too. The only issue I have with the store is there could be more higher end road bikes to look at! Otherwise it's all good… Read Full Review

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“Convenient bike repair”

Written on: 03/07/2015 by AndyMac66 (1 review written)

I called into the shop close to 5 on the Friday as I was mid-ride and the noise from my bike had got progressively worse during the ride. The guys in the workshop quickly checked my bike over and diagnosed the problem. The repair was booked in for the following Tuesday and completed quickly and at a reasonable price. Friendly, knowledgeable and efficient team. I will definitely be back again… Read Full Review

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“Waterloo”

Written on: 28/06/2015 by Kppeanuts (1 review written)

I visited the Waterloo (The Cut) Evans store to look at a particular bike I have had my eye on. I am delighted to say that a member of staff was more than happy to help me and answer quite a number of my questions. Will definitely use this store again despite it being miles from my home!… Read Full Review

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“Quick Reliable Service”

Written on: 22/06/2015 by Mikepinerello (1 review written)

Have been using Evans West End for about 3 years now and I can honestly say that the service is very goo and more often that not the staff go over and above the call of duty to accommodate you. Last week I was preparing for the London to Brighton BHF and 4 days before the ride I hit a nasty pot hole and destroyed both front and back wheels. Panic set in when I realised my chances of still entering the challenge where now minimal. Evans to the rescue - I ordered some new wheels online with the… Read Full Review

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“good company”

Written on: 29/09/2014 by Kaseyh243 (1 review written)

Had a great experience buying my bike from these guys. Very helpful and took the time to get things set up properly. Highly recommended… Read Full Review

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“Good but slow”

Written on: 17/08/2014 by Mansell93 (1 review written)

I find Evans overall very good. They are competitive on lots of items and are good when you wish to return things. My only gripe is that delivery is always slow (usually 4 days). I recently order several components for my road bike from various outlets and Evans was by far the slowest to deliver. Merlin & Chain Reaction both tried to deliver Monday morning having ordered Saturday night. Evans delivered on Thursday… Read Full Review

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“Well done Sheffield store”

Written on: 25/07/2014 by CharlesO'Keefe (1 review written)

I’ve been to the Sheffield store today and it was an excellent shopping experience. The member of staff who looked after me was very helpful and I was not made to feel uncomfortable at any time. I was guided in my choice of helmet taking into account my budget, tried several on to make sure I found one that fitted me and the method of adjustment was explained to me. Then I needed help to choose a bike lock and again time was taken to show me the available options and how to use a lock to… Read Full Review

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“Customer service handled my complaint amazingly”

Written on: 27/06/2014 by Betsyloop (1 review written)

I had to contact a member of Evans customer care team because unfortunately my next day delivery was not upheld and my order arrived a day late. I quickly got through to a guy who was an absolute pleasure to speak to. He was very swift in dealing with my enquiry, seemed sincere in his apology, quickly offered to refund my postage and send out a £10 voucher. He even called me back to make sure that the voucher was sent to the right address. I know that this is probably just company policy, but… Read Full Review

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Shootyermouthoff's Response to Betsyloop's Review

Written on: 31/12/2014

This is how customer service should be.
Sadly, this quality of service is more down to pot luck than training.

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“Knowledgeable staff, good store experience”

Written on: 10/06/2014 by SincereGibbs (1 review written)

About 7 visits to the London Spitalfields store as I'm really indecisive! Really helpful, knowledgeable staff helped me narrow down what I was looking for, helped me test ride nearly every hybrid in their range, including ordering in five different bikes within their promised timescales! Very useful info from dedicated cyclists, thank you! Ps I work in customer service, so an usually a demanding customer- the team at this store passed with flying colours, despite being busy… Read Full Review

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“Great service”

Written on: 13/05/2014 by Hamish57 (1 review written)

I write to commend one of your staff that served me on recently in the Bath St store. I am an amateur cyclist with a little knowledge and of mature age – probably a dangerous combination. However the staff member was most helpful with answering my questions, no matter how obvious the answer was, and his advice, recommendations and the products that he sold me have gone a long way to resolve my problem. To have staff with his depth of knowledge and eagerness to pass on that knowledge is a… Read Full Review

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“Customer Service Review”

Written on: 26/03/2014 by Nevetsw (1 review written)

I ordered a pair of toe clip pedals from Evans and fitted them to my bike. At first I didnt realise why I didnt like them but whilst cleaning the bike one day I noticed they had an "M" stamped on them. I contacted their customer service regarding this as there was no options to buy in different sizes when ordering online. There was a bit of confusion initially but a very nice lady rang me up and apologised for the mix up. SHe asked what shoe size I was and said a replacement pair of toe clips… Read Full Review

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“Customer Support”

Written on: 23/02/2014 by Burckhard (1 review written)

I received the ordered waterproof over-pants in Australia within a very short time and I am satisfied with the product which is fitting well. I would like to commend the Evans team on their friendly and efficient handling of the order, especially when I had some difficulties with my PayPal payment. … Read Full Review

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“Bike maintainance session at Plymouth store.”

Written on: 22/01/2014 by Nev62 (1 review written)

I joined a bike maintainance course on Sunday the 19th and was very impressed with the manner in which the session was conducted. I thought the person doing the course had excellent communication skills, was friendly and conveyed the information required in a very positive manner. He also in my opinion 'went the extra mile' to be helpful and overall it was a very positive experience… Read Full Review

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“My online ordering experience (I'm from the USA)”

Written on: 09/12/2013 by usa_rider (1 review written)

This was the second or third order I've placed with Evans Cycles, and I would continue to order from them despite being in the USA. [Some products I just cannot find in the USA.] This time I ordered a pair of Bont road shoes. I placed my order on 12.2.13, it shipped on 12.5 (I received a shipping notice from Evans Cycles), and I received it on 12.9. Evans Cycles used DHL for shipping. I really liked DHL's tracking service (very detailed) and deliver speed (4 calendar days, which included 2… Read Full Review

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