Evans Cycles Reviews - www.evanscycles.com

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“Purchased new BMC Teammachine Roadbike”

Written on: 07/12/2016 by edcfoz (1 review written)

Overall I've always found Evans Cycles to be a great place for all things bicycle related. It's true that they are not necessarily the cheapest in town, but that is more than made up for by the general calibre of service (allowing for the odd exception of course depending on who you get.) The Spitalfields store gave me loads of helpful advice around purchasing a new bike and I'm pleased with the outcome. The only slight negatives were the time it took for the bike to arrive (was a week although… Read Full Review

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“Easy transaction, fast & reliable shipping”

Written on: 06/12/2016 by SidneyAlexander (1 review written)

Ordering online was a breeze. Although I live across the globe from where they are, shipping only took 2 days; fast and reliable. Wish they had more discounts and carry more brands… Read Full Review

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“Supermarket bike buying experience but not bad for it”

Written on: 08/11/2016 by JasminConnolly (1 review written)

I would rather have bought a bike from an independant shop where I have a relationship with permanent full time staff that understand my riding but Evans did what they promised on the tin and I got my bike on time and without 'too much' fuss… Read Full Review

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“Excellent customer service ”

Written on: 04/11/2016

Having received a call from the Maidstone shop. I cheekily requested if whilst I picked up my order,they could check the indexing on my bike. They stated this would be no trouble. On arrival whilst they processed my order,a macanic sorted my issue with my indexing. Couldn't have asked for a better service. And what helpful staff they all were. Thank you very much,such a knowledgeable,friendly bunch… Read Full Review

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“I recently purchaseda a specialised tarmac sport road...”

Written on: 03/11/2016 by 162Bruce (1 review written)

I recently purchaseda a specialised tarmac sport road bike but discovered my rear wheel was badly made. After some strong words I had to take my bike back to the store. They quickly realised this sort of situation should never have arisen and replaced both wheels with fulcrum 7 with no quibble whatsoever. I was quite impressed with their customer service and was pleased overall in the final outcome… Read Full Review

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“knowledgeable & helpful service”

Written on: 03/11/2016 by bluhawk1875 (1 review written)

|Viisted th Birmingham store to purchase a winter cycling jacket the sales staff were helpful asnd seemed to know the product well . my only criticism would be , he kept trying to sell me a cheaper coat while I wanted the most expensive one . But Generally a good experience , I i will be returning soon… Read Full Review

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“Excellent Service”

Written on: 19/10/2016 by KeshawnEdmondson (1 review written)

Received my purchase within 5 days in South Africa and my queries were answered promptly… Read Full Review

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“Helpful”

Written on: 18/10/2016 by Cyfac (1 review written)

When I ever I have had a problem with my order the staff have always been helpful and pointed me in the right direction. Staff in the shop have always been more than helpful and polite. I Would like to see more kit aimed at smaller women as finding cycling clothing for my wife has been difficult (generally not just Evans)… Read Full Review

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“A focussed delivery of my new MTB”

Written on: 18/10/2016 by GeoffB69 (1 review written)

I collected my new MTB on a busy Saturday afternoon. Once I was served (a fair amount of time) the assistant that dealt with me was fully focused on explaining the bike and setting it up for me according to my size, weight and rides I normally do. She didn't get distracted by the queue forming behind us! I have made a few adaptions to the set up as expected but was pleased with the service received. The assistant was an experienced rider which always helps and was able to competently answer my… Read Full Review

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“Pretty reliable”

Written on: 17/10/2016 by cfung1 (1 review written)

I would say the one small gripe as that they don't have all the sizes of certain items of clothing but they are reasonable priced, the staff are very helpful and provide very good advice and the click and collect service is very handy… Read Full Review

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“good service but”

Written on: 17/10/2016 by Clayton71 (1 review written)

I ordered a set of swisstop brake blocks online to be picked up at Chester. As Wiggle were advertising the same product cheaper. I applied for an online discount voucher,this to allow Evans to price match. Unfortunatley the voucher code did not work. When collecting the parts I informed the staff and showed them the voucher code which they applied at the till. Good quick service,and I was kept informed of my orders progress… Read Full Review

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“Good customer service ”

Written on: 17/10/2016 by mfThompson1955 (1 review written)

Very good advice given, no pushy sales, just genuine help and guidance from Bristol branch … Read Full Review

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“Good choice, good advice.”

Written on: 17/10/2016 by Braelyng197 (1 review written)

Lots of advice, encouraged extensive research, then a good choice of suitable bikes. Very happy… Read Full Review

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“Good service and competitive”

Written on: 17/10/2016 by VincentSilva234 (1 review written)

I use Evans a lot and with their price match they are usually very competitive. The stores are good and staff very helpful (there is the odd exception of course). I use the click and collect service usually and this works very well as you can try your purchased clothing on and order a different size if the one ordered doesn't fit… Read Full Review

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“Friendly”

Written on: 15/10/2016 by jon20 (1 review written)

Just inform them that you are deaf, they will make effort to listen, and they do listen and help you kindly whatever you need and the clothes and part is good sale price, Nice feedback and recommend which parts use my bike. But one thing i'm disappoint that they didn't have crash course for maintenance work with bike. But overall, the shop in Hendon, they clean, friendly and kind. One thing I don't like that the price is too expensive for some clothes, which is unnecessary, and some part I… Read Full Review

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“I bought a bike bag to transport my bicycle from the...”

Written on: 14/10/2016 by BRS47 (1 review written)

I bought a bike bag to transport my bicycle from the Gatwick branch. It did not suit and so I asked if I could return it and credit the value towards some winter clothing. There was no issue about this. Indeed They would have been willing to take back the bag (unused) and give me a refund. As regards the clothing that I wanted, I received knowledgeable advice. Great service. No complaints… Read Full Review

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“Evans service”

Written on: 12/10/2016 by Hoffmangt213 (1 review written)

Good selection,often bargains,good service through click and collect,but Bristol store does not hold much in way of accessories because of lack of space… Read Full Review

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“Great customer service”

Written on: 23/09/2016 by ZachariahPeterson151 (1 review written)

Have used Evans 3 times in last few weeks - on each occasion I've had to seek their advice or use customer service and they've been excellent. A couple of items have had to be returned and shame you have to pay to return something when the size is not accurately reflected in description but that's the manufacturers fault more than Evans'… Read Full Review

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“Top service”

Written on: 22/09/2016 by Fatbloke11 (49 reviews written)

I had a mountain bike serviced (GOLD) its about average price compared to other bike shops in Cheltenham. It did take a while to get a slot- Think I had to wait 2 weeks to get in- this is why my review is not 5 gold stars. The service was good but they did not have a part available so gave me a link to get the part and then said bring it in and we will fit it while you wait. Issue with the wrong part being delivered to me but the Manager at the store sorted it out. Over and above what was… Read Full Review

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“Always good service”

Written on: 20/09/2016 by gollumsmate (1 review written)

I have used Evans since getting back into cycling in May this year, I've always found them to give good advice and on the odd time I've had to return an item I've been more than happy with their response. What I would say is that I went into the store a couple of weeks ago to look for some clothing but was a bit disappointed in the lack of items out on show and do feel they should have lots more to view, apart from that I would not hesitate to recommend or use the store in the near future… Read Full Review

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