Evans Cycles Reviews - www.evanscycles.com

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“Great customer service”

Written on: 23/09/2016 by ZachariahPeterson151 (1 review written)

Have used Evans 3 times in last few weeks - on each occasion I've had to seek their advice or use customer service and they've been excellent. A couple of items have had to be returned and shame you have to pay to return something when the size is not accurately reflected in description but that's the manufacturers fault more than Evans'… Read Full Review

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“Top service”

Written on: 22/09/2016 by Fatbloke11 (49 reviews written)

I had a mountain bike serviced (GOLD) its about average price compared to other bike shops in Cheltenham. It did take a while to get a slot- Think I had to wait 2 weeks to get in- this is why my review is not 5 gold stars. The service was good but they did not have a part available so gave me a link to get the part and then said bring it in and we will fit it while you wait. Issue with the wrong part being delivered to me but the Manager at the store sorted it out. Over and above what was… Read Full Review

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“Always good service”

Written on: 20/09/2016 by gollumsmate (1 review written)

I have used Evans since getting back into cycling in May this year, I've always found them to give good advice and on the odd time I've had to return an item I've been more than happy with their response. What I would say is that I went into the store a couple of weeks ago to look for some clothing but was a bit disappointed in the lack of items out on show and do feel they should have lots more to view, apart from that I would not hesitate to recommend or use the store in the near future… Read Full Review

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“Cheltenham Evans store staff ”

Written on: 28/08/2016 by rmf1966 (1 review written)

Visited several times over the last month and each time found the staff in store very knowledgeable, helpful and friendly. Very happy with store staff. Unfortunately had some issue with supply of bike from head office / stores but again staff in store tried to help resolve and were apologetic. Great customer facing staff, not as impressed with back up, however would definitely go to Cheltenham branch again… Read Full Review

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“Reliable, good range and help if you need it.”

Written on: 11/08/2016 by AidynDougherty278 (1 review written)

Not always the cheapest but always reliable. Click and collect is useful and the postal options reliable. The shop staff are generally knowledgeable but the lack of 'top of the range' kit - except for next day - is limiting. For example, in The Cut there were no bikes with Dura Ace groups (Di2 or manual) to even consider and there is absolutely no way that I am spending thousands on a bike unseen… Read Full Review

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“Groupset and wheel set upgrade”

Written on: 10/08/2016 by AlaninEssex (1 review written)

I recently had the groupset and wheel set upgraded on my Specialized Roubaix Sport by Evans Chelmsford,and what an amazing difference this has made! I chose an Ultegra 6800 groupset, and the store recommended the Fulcrum Racing Quattro LG Clincher 700C Road Wheelset. (I did go for the CX version which has extra seals and weighs an extra 6 gms.) As soon as these were in store, I booked the bike in and waited eagerly for the work to be done. The difference in how the bike performed is amazing… Read Full Review

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“EX Display - Fenix 3”

Written on: 10/08/2016 by wrendarr (1 review written)

I ordered an Ex-Display Fenix3 from Evans and have been really impressed. The watch was in perfect working order and arrived in double quick time. There were no visible marks or scratches and considering the reduction in price i am massively pleaseed with the purchase and Evans… Read Full Review

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“Great service facility”

Written on: 09/08/2016 by spottyfrog (1 review written)

I have had two bikes serviced at Evans in Taplow, Maidenhead. Staff are knowledgeable and friendly. Had the Bronze service and the price was reasonable. The shop has an impressive range of bikes and kit and I have bought both (in the sales which are also good). The shop is very well located with plenty of space to park right outside which is important when carrying bikes around. All my experiences have so far been good ... and almost forgot to mention that the store is open until 19:00… Read Full Review

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“Great cycles”

Written on: 14/07/2016 by Griffinb132 (1 review written)

I recently bought 2 Specialized hybrid bikes for myself and my wife from the Birmingham store and found the customer service to be first class. The trade-in deal was also not to be missed as I've managed to de clutter my garage by offloading an old mountain bike. The only problem for customers at the Birmingham store is the lack of parking close by as it's located in the city centre and on street parking is limited and if you get caught up in the one way system looking for spaces it's… Read Full Review

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“Only one criticism ”

Written on: 13/07/2016 by Braeden456 (1 review written)

No problem at all with Evans and my purchases My problem is with your courier!! I'd definitely think again about buying from Evans in future if you continue to use very low standard couriers… Read Full Review

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“easy click and collect”

Written on: 13/07/2016 by JerimiahHaynes2 (1 review written)

bought some trousers. Ordered online for pickup in one of their shops so I could try them on and easily return if they didn't fit. First time I have tried that. Worked a charm. Good selection of brands and stuff. Would recommend to others… Read Full Review

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“Helpful staff and a very good online selection.”

Written on: 11/07/2016 by 132Peters (1 review written)

I've always found the staff very friendly and helpful, although I didn't purchase my bike from this store I have used it for all my cycling accessories. Good sale prices and easy to order online (usually the next day) and collect from the store. Handy to then try on your new purchases and return them straight away if not suitable, so much more convenient. I have recently had a problem with a pair of bib shorts, as they were quite see through. I contacted the store manager first by phone and he… Read Full Review

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“Good service - honoured a discount after I ordered ”

Written on: 11/07/2016 by PeteM57 (1 review written)

I ordered and paid for a Cannondale Trail bike at £475 which, two days before I was expecting delivery, was marked down by £75. I called Evans customer service and was immediately offered the discount and £75 was credited to my account then and there. Very happy with the bike and the service… Read Full Review

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“Always a friendly and reliable service”

Written on: 11/07/2016 by bikerboy62 (1 review written)

I have been a customer of Evans Cycles for some years now. I have purchased everything from a couple of energy gels to top end road bikes. The in-store service is normally friendly and knowledgeable, something that was invaluable when purchasing my first road bike from Evans. However, it is always best to visit their London stores outside of lunchtimes or just after 5pm as the stores tend to get swamped. I particularly like the Click and Collect service when you can normally collect next day or… Read Full Review

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“Evans above and beyond”

Written on: 11/06/2016 by 53Vaughan (1 review written)

Buying a bike from the team in York was a very pleasent experience. It took a couple of visits and I dealt with several different members of staff, all of whom were pleasant, knowlegable and helpful. After my first visit and trial ride the staff ordered in another bike I wished to try for the following weekend. I rode the second bike for a while but the decided on the first one. No problem. They cancelled the order for the second bike, despite the fact they had ordered it in especially and I… Read Full Review

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“Happy Result”

Written on: 05/06/2016 by AlannahJenkins214 (1 review written)

Getting a new bike fit is always a bit of a challenge. Evans new Aberdeen branch did go a good bit extra in ensuring a proper fit by changing out components (seat post) to achieve the right fit and at all times listening carefully to the rider for feedback etc. Delighted with the final outcome, and can fully recommend them to someone looking for a new machine. Excellent service and a nicely laid out shop. … Read Full Review

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“Good product range both in store & online”

Written on: 04/06/2016

Back in 2009 following excellent reviews in the cycling press I monitored online prices of the then current Trek1.9 with Ultegra 10 speed groupset including 50/40/30 triple chainset. Over some 9 months these were reduced from the original £1750. When they became available at Evans for £999.00 I went ahead and purchased for myself and a Specialised Vita Sport for my wife from the Birmingham Temple Street store. Unfortunately within the first week of use the rear derailleur gear and… Read Full Review

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“Good service and products”

Written on: 04/06/2016 by Bryanna187 (1 review written)

Professional service and a good range of products. Although Evans isn't known for being the cheapest on offer, the in store experience is really good though. A nice team who were really happy to help… Read Full Review

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“Internet communication is Brilliant”

Written on: 04/06/2016 by Aydin184 (1 review written)

From the moment you press purchase through to paying is simple. Then the responses from Evans is ideal. Mail to confirm order then further communication when order or split order is despatched etc. Ideal… Read Full Review

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“Great Service, Friendly and Knowledgable Staff”

Written on: 04/06/2016 by Hector288 (1 review written)

I used the Gateshead branch to buy a bike on a Cycle to Work Scheme. I was undecided between 3 different bikes. The shop sized me up and ordered all 3 bikes on my size. The bikes arrived 2 days later. I then went and tried all 3 bikes. Once I decided on which bike I wanted, they then proceeded to fit me on the bike and make sure that it was a comfortable fit for me. All in all it took 3 hours, in which time the staff were extremely friendly, helpful and knowledgeable. I also bought some… Read Full Review

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