Evans Cycles Reviews - www.evanscycles.com

★★★★☆
4.2 / 5
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★★★☆☆

“Great Customer Service - Poor Mechanics”

Written on: 16/05/2017 by GavBUK (1 review written)

I purchase 2 mountain bikes from Evans. A Youth Specialised MTV and an Adult Trek MTB coming to roughly £1000 in total. The adult bike was purchased on the day in the shop and the youth bike was ordered for home delivery. Although the customer service level at the Leicester outlet was fantastic, it's a pity the quality of the build of the adult bike wasn't the same. Upon arriving home I inspected the alignment of derailleurs, etc and nothing was properly setup. The chain was catching the… Read Full Review

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★★★☆☆

“Two front wheels”

Written on: 19/04/2017 by Carly283 (1 review written)

After being let down by a previous supplier I ordered a set of Hope disc road wheels from Evans website, the price was competitive and there was also Quidco cashback. I was very impressed that the next morning I had a text to say the delivery would take place around lunchtime, exactly on time the courier delivered two boxes. I opened the first to find a front wheel which I set about fitting a rotor, tyre and QR, I then opened the 2nd box to find an identical front wheel. Evans customer service… Read Full Review

Quidco's Comment

Written on: 20/04/2017

Hey,

Thanks for this review!

I’m so glad to hear that we've hand in making your online shopping experience that little bit more rewarding.

I hope you continue to enjoy your cashback experience with us.

Kind Regards,

Joseph
Quidco Company Representative

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★★★☆☆

“Don't take your bike there for a service”

Written on: 15/03/2017 by SkylarRoss (1 review written)

I took a bike I had just bought 2nd hand there for a service and had already had it checked out by an expert I know attached to my cycling club. He said it was perfectly alright in every way. I only took it to Evans as I had bought a new bike from them (the service here was fine btw) and effectively used them as an overnight storage for this bike under the guise of "could you check it out please". Amongst the things they listed as "needing replacement" were:- chain, cassette, bottom bracket… Read Full Review

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★★★☆☆

“Depends which staff member assists you”

Written on: 08/02/2017 by Cycleshoe (1 review written)

Lovely helpful staff in Evans Notting Hill branch with exception of the manager who is impatient and rude. I also had to take my item back into another branch as security tag not removed fully. I will not be visiting this store again only Victoria branch where i always receive exceptional service… Read Full Review

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★★★☆☆

“bike availbility”

Written on: 08/02/2017 by g10mac (1 review written)

Was looking for a Pinnacle hybrid small adult bike17"/18" in either orange or lime green 2016/17 model and couldn't supply.because I had asked for gift vouchers for xmas I spent them on led lights etc. Ended up purchasing a Trek D2 Sport Hybrid 2017 Red/Orange from Alpine. Still have some vouchers to spend so will be back… Read Full Review

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★★★☆☆

“Average”

Written on: 16/12/2016 by presidentwhitely (1 review written)

Great service when it comes to sales and delivery. However when the turbo trainer doesn't work out of the box and i try to return it, i was told because it had been used it could not be exchange for another one, rather it had to go through warranty, so after spending over £300 on a turbo trainer i am now without one fro at least a couple of weeks, maybe more. Not happy or impressed!… Read Full Review

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★★★☆☆

“Xmas kids bike”

Written on: 06/12/2016 by TR100 (1 review written)

I had a very good experience ordering and buying the bike. The delivery was different though. Box was damaged. I rang the shop only to be told that I had to ring the head office which I did. The guy noted that the box was damaged and I had to check it as soon as possible. Not the service I would expect for just under £300 for a 5 year's old Xmas present. Slightly disappointed… Read Full Review

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★★★☆☆

“Failed to outline potential bike issues”

Written on: 06/12/2016 by JulianMcGarry247 (1 review written)

Bought my Cannondale CAADX 105 2016 only 4 weeks ago, things went well until started getting creaking from the bottom bearing (uses the BB30). Looked online including Evans own reviews and found this to be a common problem. Bikes already been back once, tightened up but will need to go back again as its still noisy. With this problem being so prevalent you would think sales staff would highlight it to the customer before sale. Also being a major bike supplier, is it not the responsibility of… Read Full Review

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★★★☆☆

“Disgrace ”

Written on: 17/10/2016 by Haynes1990 (1 review written)

Phoned to ask would it be ok to bring my cycle to be assessed for a groupset change, On arrival bike was looked at and all was well,told give us a week and we will be in touch, Reasons for a week long was sickness and holidays,so agreed,week passes then I Received a call to say can't be changed due to rear wheel not compatible,all was well on day of arrival?so all the way back 60 miles in all this is my second trip,so decided to get a new wheelset instead,will think twice next time before… Read Full Review

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★★★☆☆

“Stock issues”

Written on: 17/10/2016 by Kincaidzn180 (1 review written)

My two past orders (one online and one in store) with Evans have been problematic, in that they were unable to fulfil my orders in what I would consider to be a timely manner. Evans staff are great, and I use their stores for small items, but I would not shop for clothing from them again. … Read Full Review

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★★★☆☆

“Disgrace ”

Written on: 15/10/2016 by Haynes1990 (1 review written)

Phoned to ask would it be ok to bring my cycle to be assessed for a groupset change, On arrival bike was looked at and all was well,told give us a week and we will be in touch, Reasons for a week long was sickness and holidays,so agreed,week passes then I Received a call to say can't be changed due to rear wheel not compatible,all was well on day of arrival?so all the way back 60 miles in all this is my second trip,so decided to get a new wheelset instead,will think twice next time before… Read Full Review

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★★★☆☆

“A little bit haphazard”

Written on: 14/10/2016 by Dudley428 (1 review written)

The service we had in store was very very good, but the delivery less so. We ordered two bikes and the build was quite different between two matching bikes. I ended up having to take one into a bike shop to have it looked at before I could ride it; things we had ordered were missing from the order, and then turned up unannounced so no one was here to collect. I think the bikes are pretty good but the whole process was, well, haphazard. Not unpleasant because everyone we dealt with was very… Read Full Review

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★★★☆☆

“Not the best service”

Written on: 09/08/2016 by AndyG22 (1 review written)

Staff were a little combative when we tried to pick up the bike at a time that we had pre arranged with them . The bike had a minor scratch on it and the headset was loose and needed tightening. We got a good deal on the bike so this made up a little for the above service but could have been a better experience… Read Full Review

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★★★☆☆

“Evans - may need a second mechanic if no store near”

Written on: 04/06/2016 by Devang225 (1 review written)

Recently took delivery of a Fuji Road bike which was well priced by Evans. Finance facility available and easy to fund over 12 months which was needed. Generally good service - had to chase up a couple of items, but easy to track through very competent and friendly customer services. My 9nly issue has been with the bike build. The front wheel disc brake has needed significant adjustment following a first ride and astonishingly the front brake cables were run incorrectly around the rear of the… Read Full Review

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★★★☆☆

“Wheel came off”

Written on: 07/05/2016 by Greenwooddw101 (1 review written)

Bought Pinnacle Lithium from Kingston store. Helpful at that stage in trying to choose most suitable model. Collected it a few days later. On second or third outing I first noticed back wheel rubbing against frame which seemed to right itself until one day about 3 weeks after purchase the back wheel actually came off. Fortunately, it was when I was lifting the bike to turn round and not while riding. Luckily too I was only 5 miles from home not 25 or more! I walked home as I opted not to put… Read Full Review

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★★★☆☆

“Staff seemed not to care”

Written on: 03/05/2016 by Lane307 (1 review written)

Bought some Campagnolo Zonda wheels from Evans last June and was advised from another bike shop the rear hub wasn't as smooth as it should be. Took bike to Evans for a check-up and the mechanic looked at it for no more than 20 seconds and said 'it's fine'. Can you honestly confirm that statement without looking at the bearings?! This is why I don't get my bike serviced at Evans, nonchalant service… Read Full Review

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★★★☆☆

“Norco repair”

Written on: 16/04/2016 by Andy1355 (1 review written)

I have been really happy with the service I have received from Evans Cycles so far but, I recently needed a repair on my Norco fluid mountain bike and was disappointed to find the part required had to come from Norco in Canada, now that's a fair one but this has put me off the road/tracks for coming up to 3 weeks now. I am a mountain bike instructor/leader and I have not been able to lead any classes during the repair which is very disappointing. I would suggest a loan bike system for this type… Read Full Review

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★★★☆☆

“Cross bike purchase made me cross ”

Written on: 14/04/2016 by Marttty67 (1 review written)

I recently purchased a cross bike from Evans Cycles in Manchester (chill factore store) but wasn't happy with the service I received. When I ordered the bike I told the store the brakes needed to be swapped around as I ride euro style brakes )I.e. Left brake lever controls front brake). When I picked the bike up the brakes were not swapped as I requested. It then took over 90 mins to swap brake levers. When I took the bike home I noticed the brake levers were de-laminating due to brake fluid… Read Full Review

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★★★☆☆

“Good but could do better in certain fields”

Written on: 04/02/2016 by 770brianwhite (1 review written)

Purchased a new £800 bike but could not get booked into a Fix It course. Staff say they have no control over this as it is controlled by head office and it is all to do with budgets. There should be a Fix It workshop every 2nd Sunday at the Edinburgh store but it has now been a month since a Fix It event in Edinburgh. This is putting me off going out on my bike as I would not know how to change a puncture on this bike especially on the rear wheel with the complex gears. Plenty of Fix it… Read Full Review

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★★★☆☆

“Middle of the Road - No more, no less”

Written on: 06/08/2015 by Rocktheboat (2 reviews written)

Evans don't normally let you down but neither do they excite. Friendly enough bunch and I have bought various products and services from them from time to time down the years but have bought far more from other vendors and there are a multitude of reasons for that including value, range and customer service. The website is very tired and not that enticing or inviting to navigate or use hence, at least in my case, they are rarely ever a port of call if I am looking for something… Read Full Review

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