Evans Cycles Reviews - www.evanscycles.com

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Latest Reviews

“Cheltenham Evans store staff ”

Written on: 28/08/2016 by rmf1966 (1 review written)

Visited several times over the last month and each time found the staff in store very knowledgeable, helpful and friendly. Very happy with store staff. Unfortunately had some issue with supply of bike from head office / stores but again staff in store tried to help resolve and were apologetic. Great customer facing staff, not as impressed with back up, however would definitely go to Cheltenham branch again… Read Full Review

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“Excellent service and staff”

Written on: 17/08/2016 by Bradynx74 (1 review written)

Excellent service, guaranteed satisfaction or your money back (bought a bike coasts £1800 but 25% discount), Price match, staff are very friendly and helpful, it is a WIN WIN case, what else you can ask for?… Read Full Review

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“Dreadful customer service”

Written on: 13/08/2016 by Houstonc80 (1 review written)

Not enough staff in shop. Eventually served by 2 members of staff as we were trying to buy 2 bikes. Both of whom were disinterested and unenthusiastic. Staff had nothing good to say about bikes that were less than £500 and were not helpful. Staff were not keen to help us buy 2 bikes. In the end we went to Dales Cycles in Glasgow and had fantastic customer service. We will not return to Evans… Read Full Review

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“Enthusiastic,helpful, and friendly ”

Written on: 13/08/2016 by bwc2016 (1 review written)

I had a puncture on my new Brompton bike and the guys sorted it FOC as it was a set up problem. They are all friendly and clearly love doing what they do… Read Full Review

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“Good choice and knowledgable staff”

Written on: 13/08/2016 by olGoodman278 (1 review written)

Popped in to get a gillet and ended up with a jersey and jacket as well, very helpful guy assisted me with my purchase, clear knew his products… Read Full Review

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“Perfect”

Written on: 13/08/2016 by mhWilkinson415 (1 review written)

Simply perfect! The best products at a very reasonable price, fast in delivery!… Read Full Review

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“New Trip Computer”

Written on: 12/08/2016 by KylerParsons1978 (1 review written)

Called into Evans Cambridge and selected new bike computer. Realised I had purchased the product that wasn't right for me so took it back the next day. Staff were very helpful and understanding and the exchange was no problem. Came away after receiving lots of help and advice on various cycling topics and was really pleased with the professionalism of the staff - will definitely return to the shop - well done Evans!… Read Full Review

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“Great service ”

Written on: 12/08/2016 by Juan469 (1 review written)

Called in to Evans cycles Durham had a chat to a few of the staff about tyre type, size and set up etc... They were all more than helpful in any advice I needed. Came away with maxxis high roller 2, 27.5/2.3 just waiting to fit them and try them out fully. Bought a few things from the website also 5 ten freerider contact shoes and shimano mx80 flat peddles which are great give you the extra grip with the 5 ten shoes… Read Full Review

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“Long Sleeve Jersey”

Written on: 12/08/2016 by quTimmons424 (1 review written)

Really pleased with purchase, good quality and good delivery service from Evans… Read Full Review

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“superb service from Evans Cycles”

Written on: 12/08/2016 by Richardsonia1992 (1 review written)

Ordered new bike on line,Advised by Evans it would be in stock within 4 days.Evans built bike on day 5,Collected bike on day 6. Evans superb staff at Leamington Spa also fitted pedals and gave superb advice on cycling shoes when i collected from store… Read Full Review

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“Everyone very helpful.”

Written on: 12/08/2016 by Robbcc257 (1 review written)

Friendly, helpful staff, everyone pitching in to figure out an unusual model of bike, and providing as much information on the bike and the service as they could without being patronising or assuming I didn't know what I wanted. A difficult balance to strike. Also: no one was pushy about buying extras or insurance. It was mentioned as a possibility, but left up to me to express an interest rather than shoved down my throat… Read Full Review

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“Excellent customer service at London Bridge”

Written on: 12/08/2016 by Beasley1985 (1 review written)

Staff was very helpful in helping me choose my bike. On the day of pickup everything went smoothly. I was taken care by the staff very well. I wanted my accessories and the staff explained the different brands and suitability for the bike. Overall I am happy with the staff at London Bridge. … Read Full Review

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“Great service ”

Written on: 12/08/2016 by Montgomery413 (1 review written)

Great service Very quick delivery no problems with returns great customer service Thank you… Read Full Review

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“Great customer service ”

Written on: 12/08/2016 by 306Dempsey (1 review written)

I got my bike on the cycle scheme and from start to finish the service I got was out standing. I am new to cycling so didn't really know what I wanted or needed. I was amazed how professional help and not only that Jesicaa at lakeside made the whole experience fun. My bike is fantastic and good value I couldn't be more pleased and as for Jesicaa I couldn't thank her enough for her help… Read Full Review

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“Reliable, good range and help if you need it.”

Written on: 11/08/2016 by AidynDougherty278 (1 review written)

Not always the cheapest but always reliable. Click and collect is useful and the postal options reliable. The shop staff are generally knowledgeable but the lack of 'top of the range' kit - except for next day - is limiting. For example, in The Cut there were no bikes with Dura Ace groups (Di2 or manual) to even consider and there is absolutely no way that I am spending thousands on a bike unseen… Read Full Review

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“Reliable and comprehensive”

Written on: 11/08/2016 by 402Sears (1 review written)

always had good service from the on-line shop, including buying a Cannondale road bike and vast amounts of tyres, accessories and components. Never had a problem, very rarely had to return anything and when I have, service has been good. Huge selection in on-line catalogue, have used other sites and Amazon occasionally but Evans seem the best… Read Full Review

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“Great Service”

Written on: 10/08/2016 by Dave6558 (1 review written)

I bought a road bike through Evans recently and was really impressed with the service and advice I received. The member of staff that looked after me was helpful and friendly without being pushy lisenting to my needs. I would strongly recommend Using Evans… Read Full Review

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“Groupset and wheel set upgrade”

Written on: 10/08/2016 by AlaninEssex (1 review written)

I recently had the groupset and wheel set upgraded on my Specialized Roubaix Sport by Evans Chelmsford,and what an amazing difference this has made! I chose an Ultegra 6800 groupset, and the store recommended the Fulcrum Racing Quattro LG Clincher 700C Road Wheelset. (I did go for the CX version which has extra seals and weighs an extra 6 gms.) As soon as these were in store, I booked the bike in and waited eagerly for the work to be done. The difference in how the bike performed is amazing… Read Full Review

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“EX Display - Fenix 3”

Written on: 10/08/2016 by wrendarr (1 review written)

I ordered an Ex-Display Fenix3 from Evans and have been really impressed. The watch was in perfect working order and arrived in double quick time. There were no visible marks or scratches and considering the reduction in price i am massively pleaseed with the purchase and Evans… Read Full Review

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“Excellent customer service.”

Written on: 10/08/2016

We came to buy some cycle shoes and pedals that attach to each other, for long distance cycling, as a birthday gift for our daughter. She had texted me details of them. The man who served was brilliant, nothing was too much trouble, he spent ages trying to make sure that the ones she asked for were the ones we got - the store sadly had no wifi so I couldn't get images from my daughter up on my phone. Some of the best customer service I have come across… Read Full Review

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