Evans Cycles Reviews - www.evanscycles.com

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Latest Reviews

“display price v actual price”

Written on: 24/10/2014 by Finley1949 (1 review written)

Went in to buy a new lamp - that time of year again. I chose one from the lighting display unit priced £13(and some pence), and took it to the counter. The assistant scanned it and said, "oh it's gone up now, it's £15 (and some pence), sorry about that". I said, "can you do that?", he replied, "afraid so". Not a massive issue, but doesn't bode well for other purchases, needless to say there won't be any more from me… Read Full Review

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“Buying a bike ”

Written on: 09/10/2014 by TiaraHale345 (1 review written)

Trying to buy a bike for a birthday told it would be ready and it wasn't not even in stock but no one told us this so had to change 2 days before birthday then told it was ready got there it was 10 mins from being ready an hour went bye not even a sorry what a joke I thought halfords was bad I've re-considered now com on halfords… Read Full Review

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“Incredible service, fast, informative and friendly!”

Written on: 08/10/2014 by RaymondMolloy (1 review written)

My recent purchase from Evans cycles was a new 2015 model of the Specialized Rockhopper Comp... being a small person I had to get a small frame ordered in. I was kept in the loop at all times what was happening, how long the process would take and when I could expect delivery. I was even sent an email prior to delivery with a video explaining how to assemble the remaining parts of the bike once delivered. My bike arrived nice and early in the given time slot in perfect condition. I felt like a… Read Full Review

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“A* customer service fantastic choice of bikes !!”

Written on: 05/10/2014 by CharityLee1973 (1 review written)

There is a GREAT # A shop/ outlet for bikes and accessories. Filled with lots of choices and variety of choice from mountain bikes and BMX and hybrid bikes.. Fantastic shop. Great staff who are always on the go to help and offer their expert advise. I would definitely advise people to go there and see what is available and see what's on offer. Guarantee you'll see something you'll like and buy. Keep up the good work and service… Read Full Review

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“good company”

Written on: 29/09/2014 by Kaseyh243 (1 review written)

Had a great experience buying my bike from these guys. Very helpful and took the time to get things set up properly. Highly recommended… Read Full Review

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“Really amazing biking experience”

Written on: 28/09/2014 by jedi.keybo (1 review written)

My experience was with the Edinburgh store. They treated me like a good friend the whole way through and really went out of their way to help me wherever they could. I am really happy with my high spec pinnacle cyclocross! All of the brand name bikes were simply not as good for the money. Super stoked with my purchase! Big thanks to Dasha and Grace!… Read Full Review

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“Excellent customer service from an enthusiastic sales...”

Written on: 21/09/2014 by SalvatoreKane (1 review written)

I was thoroughly impressed and pleased with the level of service from the staff in your Plymouth store. I popped in to try on a pair of road cycling shoes as I had heard the sizing of Shimano shoes can be a bit wayward, and a proper fitting was essential. I was buying a pair of shoes, which in the grand scheme of things is a relatively cheap item when compared with the hardware on offer in the store. Yet, I was made to feel like the most important customer in the store at that moment. Every… Read Full Review

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“Time Wasting ”

Written on: 15/09/2014

took time out of work to pick up on telephone advise that day but despite advise my bike was ready and despite providing the evidence they asked for to porve the Ride to Work Scheme payment had been made - kept hanging about in Liverpool store for more than 2 hours, in which time I had 2 documents scanned and eamiled to my phone by colleagues at my officem and then had bus home (after complaining they gave me the bus fare) still hoping they will igve me the bike soon - as company /director… Read Full Review

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“Top class service”

Written on: 14/09/2014 by rhoida (1 review written)

I popped into the Edinburgh branch of Evan's cycles last week to ask about a "squeak"in my bike. I was just popping in and didn't expect a definitive diagnosis; just some suggestions about what I could investigate myself or whether they thought it was more serious and I would need to get the bike serviced. The assistant was fantastic. Efficient, genuine, keen to find an answer within the limits of time constraint and not pulling the bike apart. He greased a few things and checked out a few… Read Full Review

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“Very helpful and a holiday saviour”

Written on: 09/09/2014 by chris.quartly (2 reviews written)

I'm doing lejog trip with peak tours. Half a mile coming into Kendal in the Lake District my rear derailleur selector broke and came loose making the derailleur select top gear not good for all those hills. Cycling through Kendal I spotted an Evans bike shop. It was Sunday but it was open. I explained to the assistant my problem. He immediately took it into the workshop fixed the problem within 5 minutes and I was on my way. The selector has been performing no problem ever since. That's what… Read Full Review

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“No customer service and unreliable”

Written on: 04/09/2014

I booked my bike for a next day silver service 2 weeks in advance as I wanted to make sure that I would be able to have somebody to pick up my child from nursery on the day I needed to pick up the bike. On the Monday when I went to drop of my bike (8.15am) I was initially told that no booking had been made and made to go through the same long process to re-book after 15 minutes my booking was finally found. No apologies for their mess up. In the evening I get a call from the workshop to tell me… Read Full Review

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“Good but slow”

Written on: 17/08/2014 by Mansell93 (1 review written)

I find Evans overall very good. They are competitive on lots of items and are good when you wish to return things. My only gripe is that delivery is always slow (usually 4 days). I recently order several components for my road bike from various outlets and Evans was by far the slowest to deliver. Merlin & Chain Reaction both tried to deliver Monday morning having ordered Saturday night. Evans delivered on Thursday… Read Full Review

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“Genuine interest understanding and service”

Written on: 14/08/2014

I was undecided as to upgrading my existing bike or purchase a new one . I cycle about 30 miles over Lancashire hills in Lancashire weather ! Usually 5 days a week . I am 50 and have been cycling again for about 2 years . I bought my bike as a starter bike and I was starting to run out of gears as I have got more into it . However my bike is very comfortable and suits the terrain and pot holes !. I went to an independent who seemed to busy to be be bothered and the other big chain store who… Read Full Review

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“Profit before service”

Written on: 09/08/2014 by moore72 (2 reviews written)

I only write a bad review if I have been well & truly messed around & in this case I have... I spotted a Norco sight carbon at a sale price & took the plunge & placed the order, 10 days later the bike arrived, as I started to put the bike together I noticed a scratch on the top tube & also marks on the frame near to the seat post, also the tyres were dirty & there was evidence of pedals being screwed in, I'm pretty sure I had been sent a ex demo bike, I wouldn't say it had been used on the… Read Full Review

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“Fantastic customer service”

Written on: 07/08/2014

I bought my fuji finest from the Cheltenham branch back in April and had fantastic customer service, he was friendly and knowledgeable without being pushy.I have been back for my free service, where again they were very helpful. I had to go back for a small problem with my bike today and the same person who sold me my bike was there, asked how it was going and sorted out the problem quickly. What I really liked is that I got spoken to without being patronised (as a woman as happened in other… Read Full Review

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“fantastic service Evans”

Written on: 07/08/2014 by dell55 (1 review written)

I purchased a set of expensive wheels from wiggle after a while a fault appeared on one of then sent photos at wiggles request and was told that it was my fault.they didnt offer any help so I called into Evans Cycles who without any problem sent it back to the manufacturer who now are going to replace the wheel due to manufactures fault. I cannot praise Evans enough for all there help after the fob off from wiggles… Read Full Review

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“Excellent service from excellent staff ”

Written on: 06/08/2014 by ANDORRATRAVELSERVICE (2 reviews written)

A simple thank you to the Brighton Air Street shop and team for excellent info, service and advice through buying process. From first visit with a rough budget to test riding and taking a new bike away yesterday, all staff encountered were on the ball and knowledgeable about the products and about finding the right bike for me. The non commission system you have makes a customer very re-assured that the staff members are not motivated by price but by level and requirement. After some continued… Read Full Review

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“Awful customer service”

Written on: 04/08/2014 by Savion204 (1 review written)

In the space of a month they have let me down big time. First of all a brand new £600 bike was missing a dust cap and the fool on the end of the phone told me that it was supposed to be like that. Today I have been let down as I was quoted 1-2 days for a click and collect service. Have now been told that the items won't be in until Wednesday meaning they won't be with me for a long training ride I had planned this week. Absolutely awful. Won't be using them again even for a brake cable… Read Full Review

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“New road bike broken after 2 days - "not our problem"”

Written on: 01/08/2014 by LaurenceT (1 review written)

Bought a Cannondale road bike from Fulham Branch. 2 days later, spoke breaks without warning or being put under undue stress. Wheel out of true. Spoke replaced by Evans but wheel still has a flat spot. Evans insist spoke breaking is my fault "I must have given it a real wack". There are no signs on the rim or elsewhere of hitting the kerb or another bike. I rode the bike for 180 miles on roads over the 2 days without any events to cause a spoke to break. Evans when pushed said they would… Read Full Review

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“Evans Cycles Clapham branch”

Written on: 29/07/2014

Have nothing but praise for the chaps in at this store; from bike servicing to customer care. Returned to the store with SPD pedals (purchased online) when I collected my bike from its service. They not only fitted the pedals & cleats to my shoes (purchased from a different branch) but also helped me try out my new set up& gave some pretty good top tips. They was both incredibly professional & helpful - even remembered the conversation had with my husband the previous week. All in all a very… Read Full Review

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