Evans Cycles Reviews - www.evanscycles.com

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Latest Reviews

“Well done Sheffield store”

Written on: 25/07/2014 by CharlesO'Keefe (1 review written)

I’ve been to the Sheffield store today and it was an excellent shopping experience. The member of staff who looked after me was very helpful and I was not made to feel uncomfortable at any time. I was guided in my choice of helmet taking into account my budget, tried several on to make sure I found one that fitted me and the method of adjustment was explained to me. Then I needed help to choose a bike lock and again time was taken to show me the available options and how to use a lock to… Read Full Review

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“Excellent online customer service”

Written on: 25/07/2014 by RomeoBruce189 (1 review written)

I have ordered a few things from them now. Delivery is always as you would expect. But recently had a problem with a new tyre getting a puncture quickly. Filled in the online customer comments, a response the same working day. Quickly rectified and replacement sent including replacement of the damaged inner tube. I better response than I hoped. I will continue to use them… Read Full Review

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“Preston Evans Cycle shop offer amazing customer service”

Written on: 23/07/2014 by Benson333 (1 review written)

I have been phoning around bike shops looking for the Bobbin Metrapole in mint green, this colour model has nearly sold out everywhere. A guy called Josh from a bike shop called me back yesterday to say they they had it in stock, they agreed to give me 2 hours to run to my local shop and test out the right size I need. I did so and called back the Preston store yesterday, and a guy called Josh picked up, he had no idea what I was talking about and said he would call me back? I was very annoyed… Read Full Review

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“Awful customer service”

Written on: 19/07/2014 by Colten281 (1 review written)

Went in to the Crouch End Store on Sunday 13th to buy a new bike. I'd been invited on a cycling holiday the following weekend and wanted to get one on the day so I could have a week of riding it before going away. They didn't have the size I wanted in stock and was informed it would have to be ordered from the warehouse, but they had lots in stock. I said I'd go and buy it from a different shop, but was told it would definitely be in on Tuesday so I decided to pay the deposit and wait for… Read Full Review

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“Exceptional Help”

Written on: 30/06/2014 by Yetiman303 (1 review written)

Excellent service I received from a workshop staff member at the Chill Foctore store in Manchester. I went in with a problem with a high end DH bike and he sorted the technical issue out quickly and with an obvious knowledge and enthusiasm for the bikes.. Really impressed as a number of competitors and others failed to help! Very reasonable cost for the amount of time spent and the care taken to resolve This person went the extra mile :)) Thank you so much From the other reviews, there's… Read Full Review

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“Customer service handled my complaint amazingly”

Written on: 27/06/2014 by Betsyloop (1 review written)

I had to contact a member of Evans customer care team because unfortunately my next day delivery was not upheld and my order arrived a day late. I quickly got through to a guy who was an absolute pleasure to speak to. He was very swift in dealing with my enquiry, seemed sincere in his apology, quickly offered to refund my postage and send out a £10 voucher. He even called me back to make sure that the voucher was sent to the right address. I know that this is probably just company policy, but… Read Full Review

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“Perfect customer service”

Written on: 27/06/2014 by Shyla58 (1 review written)

Great deals, great knowledge, not pushy. They had my bike in stock, but it had taken some damage whilst on show. They let me take that one while they ordered me a new one, a simple swap and I was done. Fantastic service… Read Full Review

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“Rescued by Evans”

Written on: 20/06/2014 by 375Conley (1 review written)

After cycling 650 miles from Santander to Santiago de Compostela and back, we spent Sunday night in Santander before catching the ferry back to Portsmouth. Monday morning we discovered that parts from our two bikes had been stolen making them unrideable. Wheeling our bikes to the ferry we managed to get to Portsmouth and then more wheeling bikes to the railway station before ending up at Waterloo where we finally wheeled them into the Evans Shop in The Cut. We explained the situation to the… Read Full Review

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“No Customer Service”

Written on: 18/06/2014 by Hillwalker7 (1 review written)

I ordered a product from the Gateshead Metro Centre store yesterday with a guarantee from the staff that quote, "the warehouse had over 100 in stock and there was no issue with getting a delivery to the store". I was promised a telephone call today when the goods arrived in store but after waiting all day I rang myself only to be told my product had not been delivered. The store were aware of the importance of my purchase given that I fly to the Isle of Man tomorrow to compete in a major event… Read Full Review

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“buying from the Plymouth store”

Written on: 11/06/2014 by 38Higgins (1 review written)

I recently went in store with no clue on what bike to get, but many ideas on what I'd like it to be like. although on first entry there was no one free for me to talk to after a little while I was approached by the store manager, after a few questions he explained to me in good terminology the main differences between bikes. after narrowing it down he gave me a few suggestions within my budget, I set my eyes on the norco at first but found the gearing a bit clunky, it just not quite my cup of… Read Full Review

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“Knowledgeable staff, good store experience”

Written on: 10/06/2014 by SincereGibbs (1 review written)

About 7 visits to the London Spitalfields store as I'm really indecisive! Really helpful, knowledgeable staff helped me narrow down what I was looking for, helped me test ride nearly every hybrid in their range, including ordering in five different bikes within their promised timescales! Very useful info from dedicated cyclists, thank you! Ps I work in customer service, so an usually a demanding customer- the team at this store passed with flying colours, despite being busy… Read Full Review

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“Profit before service”

Written on: 10/06/2014 by britishconsumer (8 reviews written)

I have a Volt Metro electric bicycle with a back wheel puncture. As a few other stores are reluctant to repair an electric bicycle, I specifically mentioned it was an electric bicycle and the make and model when I rang this store up. I was told there is no problem except they might not be able to repair it the same day. We agreed that I will bring it in later today. As the store is right smack in the middle of Brighton city centre, I had to drive in order to take the bicycle in for the… Read Full Review

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“Awesome Service”

Written on: 09/06/2014 by blammas (1 review written)

Fast and reliable service, all the way to New Zealand. Definitely recommend… Read Full Review

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“Appalling Customer Service”

Written on: 09/06/2014

I bought a £1000 Norco Valance bike at the beginning of May from the Cheltenham store. After less than 200 miles and only 4 weeks later, I was out riding a medium hill on a normal road, when I changed gear and the derailleur ended up embedded in the spokes of the rear wheel. When I returned home I phoned the workshop at Cheltenham and requested a repair slot as this must have been due to a faulty set-up when I picked the bike up. The very helpful workshop manager agreed with me and I took the… Read Full Review

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“Contacting trading standards! ”

Written on: 06/06/2014 by Robbiedivent (1 review written)

Worst commerce experience of my life. Ordered a norco sight mtb bike but then cancelled the order to uograde to a more expensive lapierre zesty at £2k. Was promised the bike would be in store 2 weeks ago, however Evans then insisted I paid the full deposit for the new bike before I could view it in store. I explained that they hadn't refunded my deposit from the first bike and that's where the ordeal started. I have been on the phone every single day to these guys, being passed from pillar to… Read Full Review

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“Shocked at total lack of service”

Written on: 05/06/2014 by Rogersyi110 (1 review written)

Bike was in for a service - I had highlighted a couple of problems and asked for them to be resolved. When I called to collect the bike a young man went to get it for me and disappeared. Fifteen minutes later I asked someone else to go and see what had happened. He also disappeared. After half an hour I finally found someone who would actually speak to me and go and see what was going on. He reappeared rapidly with the bike. However, one problem I had requested to be sorted had not been… Read Full Review

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“Velodrome Manchester wins”

Written on: 30/05/2014 by FRYoung (1 review written)

Spoke to a really helpful chap who managed to get me booked into workshop at the velodrome. Service has been impeccable and honest. Offered great advice and the person at the worshop at the velodrome was brilliant. Happily send all my business their way from now on. Thanks… Read Full Review

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“Absolutely happy with my order!!! Don't hesitate to...”

Written on: 29/05/2014 by mhatthei (1 review written)

I live in Montreal, Canada and I got really fast, faster than expected. I ordered on Friday the 23rd and received my order on Wednesday the 28th. That's only 4 days for them to process my order, ship it overseas and deliver it to my home!!! Incredible seriously. Also my miche advanced primato crank + BB were in perfect condition, and I got a super sweet deal on them too; From amount $175.37 CAD To amount £91.65 GBP Exchange rate: 1 CAD = 0.522621 GBP The best thing is that they shipped… Read Full Review

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“Non existent customer service”

Written on: 26/05/2014 by Aydanh253 (1 review written)

I ordered a carbon bike on the 27th of April, was told it would take approx 10 days for the bike to arrive and be built by the mechanics, two weeks later I got a call telling me the bike had been boil but the rear wheel was badly damaged and appeared as though the box had been dropped, as a result of this they would have to order up a whole new bike, I'm quite sure a new wheel would have sufficed! After another extended wait I got a call telling me the bike was in and ready for collection, I… Read Full Review

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“Pathetic customer service ”

Written on: 24/05/2014 by EJ.dry.smith (1 review written)

What a shambles - went to the store to buy an item . Didn't have item in stock so opted for delivery . Received text next day to say item in store. Most disinterested man I've ever met in retail just shrugged and put item in bag when I asked why it was at the store rather than delivered to address He couldn't have cared less… Read Full Review

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