Evans Cycles Reviews - www.evanscycles.com

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Latest Reviews

“Bristol; Brilliant service!”

Written on: 16/04/2015 by NWeston (1 review written)

Bought a road bike and all the kit , great service from the people I dealt with who were enthusiastic, helpful and had a great depth of product knowledge. They made me feel welcome and it was a pleasure to part with my money. I would recommend Evans Bristol without hesitation… Read Full Review

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“Quality Customer Service”

Written on: 15/04/2015 by 95Hagan (1 review written)

Saw it, bought it, got it.....delivered to me all within 24 hours. And good prices too!… Read Full Review

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“Excellent Customer Service”

Written on: 07/04/2015 by ASISLIFE (1 review written)

Looking for a new commuter and recently went into Spitafields branch to look at and test ride some bikes. Had excellent service from one of the staff there who was really interested in ensuring I made the right choice. Obviously knew his stuff on bikes and made sure I was confident in my decision before placing an order… Read Full Review

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“repaired bike derailier also new bearings fitted to crank”

Written on: 20/03/2015

Great service fitted new campagnolo gear changer and mounting bracket, new crank bearings, new gear cable and straitened front wheel. All while I waited.10 out of 10.Evanscycles Preston lancashire could not find any fault. FH Preston… Read Full Review

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“Awesome delivery time to SE Asia”

Written on: 21/02/2015 by heelinsea (1 review written)

Wow! I just got my order from Evan's Cycles at 9:30am on Saturday, Feb 21, 2015. And I ordered it Feb 18, 2015 at 8:00pm. By my reckoning that is only 61 1/2 hours after my online order was confirmed that it was delivered to me in Brunei Darussalam, including customs! That is so awesome -- you are to be congratulated on your excellent customer service. My order was perfect. You have a customer for life. Many thanks to all who amazed me this way in Evan's Cycles.  Brunei Darussalam… Read Full Review

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“Terrible service ”

Written on: 25/01/2015 by 467Penn (1 review written)

Service at newcastle shop is terrible no care for the customer only one thing on the mind is a sale, once bought and paid for they want nothing to do with it when problems come up. Attitude of some staff in store is shocking and a lack of knowledge in others. Higher up in the company dont care either after explaining whats happened no onterest in looking after you as a customer as they already have your money. Did find few people on customer service on phone helpful with trying to sort you out… Read Full Review

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“Holborn Team are awesome! ”

Written on: 25/01/2015 by Marshce309 (1 review written)

I collected an online order at High Holborn and had the most terrific service that I have ever experienced at an Evans...and/or any Retail type store! You have a top team in there and I am incredibly grateful for the help and their tutoring! Thanks again to Adriano and his 2 colleagues! Outstanding stuff!… Read Full Review

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“Customer service expectations exceeded for Trek Madone...”

Written on: 18/01/2015 by JonBinz (1 review written)

I wanted to say a huge thank you to Evans Cycles next door to The National Cycling Centre. I have been able to arrange test rides for 2 Trek bikes ( Madone 3.5 & 4.5) and he has been extremely patient and professional in helping me set up the bikes correctly and advising me too. I eventually plumped for the Madone 4.5 and he was able to ensure that the price was absolutely bang on. I admit that I'd been wary of purchasing from a large chain store as previously only ever used a family specialist… Read Full Review

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“Poor Customer Service”

Written on: 18/01/2015 by PaulaBlake (1 review written)

Placed an order for an item showing in stock. Didn't arrive after a week so I sent an email to find out if it had been despatched. Received a reply 24 hours later stating that the item was not in stock and would not be for another 6 weeks. Very poor customer services, I will not use them again… Read Full Review

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“Didn't spend any money!”

Written on: 11/01/2015 by Levvy (1 review written)

Went to the MK store today for some 'stunt pegs' for my sons mongoose bmx. The chaps were very helpful and obviously realised I have no idea about these things. The guy helping me said there were some out back and went to look. He was gone for a fair while and when he came back he had just the ones we wanted. When I asked how much (my son was going to use his christmas money) he simply gave them to us for free!!! I salute these guys and won't use anyone else from this point onwards… Read Full Review

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“Amazing quick service”

Written on: 10/01/2015 by Jimmyc65 (1 review written)

Lately I had quite a few problems with my bike so I stick with my local bike shop at Rathbone place to get everything quickly soarted. The service is always to a high standard and they talk you through the whole process. Lovely team and always there to help and give you a good pice of advice. As a regular I know the guys by name there. Always know that my precious one in good hands with Din and Gabor and of cours the amazing Brazilian ladies who are the best to advise on accessories and… Read Full Review

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“Returning items”

Written on: 08/01/2015 by Stelzie15 (1 review written)

My daughter had received two clothing items from her boyfriend for Christmas which were the wrong size. Unfortunately, he had not kept the receipt, only the email of order confirmation. I contacted customer service to discuss this matter, Craig who I spoke with was very polite and helpful and with the order number he was able to forward an email with a copy invoice so I could go in store to exchange the items. I went to the Waterloo branch in SE1, the staff there were very helpful and the… Read Full Review

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“Warranty issues ”

Written on: 07/01/2015 by Leesedgwick (1 review written)

I recently bought a cycle from the deansgate store in Manchester.Id had the bike 3months and the gear changer broke .I returned the bike,the assistant tried to find a screw for it but couldn't he then came back and told me he could do a temporary repair on by fixing it with sellotape,no other help was offered .I took the bike and had it repaired elsewhere. I was cycling just before Xmas and the derailiure snapped and went into the back wheel .I returned the bike to the shop again to see what… Read Full Review

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“Great Customer Service - It's a Disappearing Artform!”

Written on: 05/01/2015 by PeteVWC (1 review written)

Hi there, I have just needed to pop over the the Canary Wharf branch, although I have made a number of purchases over the last 12 months or so both online and at my local Evans Cycles branch in Kingston. I just wanted to take this opportunity to mention how courteous, professional amd helpful the teams are in both stores. I think it is a credit to the individual staff themselves, and to Evans Cycles as a whole, that this great customer service and business culture is always very apparent… Read Full Review

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“Winter cycling gloves and great advice!”

Written on: 02/01/2015 by spideroxley (1 review written)

I would like to thank the Liverpool shop assistant who recommended the Endura Women's Strike winter waterproof gloves. I explained that despite trying several gloves, my hands always got cold on winter rides. I was baffled by the choice but the assistant had no hesitation in recommending these gloves. I went out this morning & my hands were warm & comfortable for the first time. So pleased but wish I'd noticed his name. This is the place I'll be asking advice on future purchases for cycling… Read Full Review

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“Awful After-Sales Service”

Written on: 01/01/2015 by NeilChurchill (1 review written)

I have found Evans to be terrible to deal with. I bought an indoor cycle which didn't work initially and then took several weeks to fix. After 18 months it has failed completely. They asked me to send it back in a box via the post (!!!), then arranged a courier, then cancelled a courier. In the end I had to go to the manufacturer to resolve the problem. In my opinion these guys are just riding the UK cycle wave and don't care about customers. Think twice about using them… Read Full Review

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“Xmas Delivery”

Written on: 22/12/2014 by LeilaniDominguez284 (1 review written)

Made an order on Thursday for a GoPro tripod mount and was pleasantly surprised that it arrived on Saturday considering the rush with online shopping. overall wasn't expecting such swift service and i'm happy with the price i paid for the item and delivery considering Gopro are charging nearly £12 to deliver, so good buy, good price and excellent delivery… Read Full Review

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“Downhill”

Written on: 16/12/2014 by Wyatthf102 (1 review written)

I bought my bicycle at Evans Cycle 8 years ago. I tend to shop online for components, mainly Wiggle. Sometimes I shop at the Cycle surgery, which disappoint me slightly (always pushing the customer to buy more). However the staff of Evans cycle is really poor. First they did not listen to me and talked, talked. I managed to order two wheels and asked them to fix the cassette. I come back three days later, giving them some extra time. Nothing was done, they tried to force sell a "gold… Read Full Review

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“my scott bike”

Written on: 10/12/2014 by barry82 (1 review written)

Had bought a Scott aspect ...was such a good bike. after a few weeks needed a service witch is free when u purchase a bike from use come in handy to tighten things up plus's right on Christmas free of charge was great for me... when i got it back was like new again was overwhelmed by how friendly the colleges are in the repair said off the shop aswel as the friendly the colleges was when entering the shop ...wot a great shop to be in when in need of help and resolving my repairs...defo going… Read Full Review

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“Product Review Rejected Because Showed Them Up”

Written on: 04/12/2014 by rupert.thebear.773 (1 review written)

I researched a mudguard for a bicycle I recently purchased. I used their on line help and they recommended a wholly in appropriate front mudguard. Fortunately I found a forum with alike bike owners who advised me on the correct set to buy. So I went back to Evans to make the purchase and this time asked about fitting oneof the mudguards. On this occasion they gave me completely wrong fitting advice which would have taken me hours to sort out. After ten minutes I had both mudguards fitted and… Read Full Review

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Shootyermouthoff's Response to rupert.thebear.773's Review

Written on: 31/12/2014

It has to be said that your review does reach the shop or customer service centre and becomes part of what is known as an NPS score.

However, from experience, "detractors" i.e. people with negative comments, scoring 7 or less are, effectively, dismissed by management.
This highly destructive attitude means that this really important part of the business i.e. its most vulnerable and weakest points that require improvement are utterly ignored meaning the company will continue to be stuck with its outmoded attitude towards its business..
.

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