Evans Cycles Reviews - www.evanscycles.com

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Latest Reviews

“Don't - just don't”

Written on: 30/07/2015 by Vann370 (1 review written)

Only shop there if you have more pounds than brain cells. Tried to buy a common basic bike part but was fobbed off by an arrogant and rude member of staff who couldn't be bothered to go get it. It's a part they will have loads of out back because they will use it on bike builds - I worked in the same industry for years - and I checked their stock before hand. He then tried to flog me an incorrect alternative that he found by the till… Read Full Review

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“Great Service at Sheffield”

Written on: 28/07/2015 by RogerHavenhand (1 review written)

I don't normally post any reviews, positive or negative but after dashing into a rainy Sheffield from Castleton late on Sunday afternoon to take my son's bike for it's free 6 week service, I was just so pleased to receive excellent service from the lady who greeted me to the chap who carried out the service. Having not booked it it, I fully expected having to leave it and then drive back at some future date to collect. To my surprise they just got straight on with it, asked me to have a… Read Full Review

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“Saved the weekend!”

Written on: 28/07/2015

I am a full-time wheelchair user. I recently experienced an explosive tyre deflation of the 140psi tube due to a rim-tape failure whilst away for the weekend. The resulting hole in the inner tube was difficult to repair due to the age of my rarely-used puncture repair outfit. At 5.30pm on a Saturday I phoned the local Evans Cycles. They didn't have a tube the right size (24x1 is not a common cycle size). I asked if they could deliver a new puncture repair outfit to my hotel? It arrived less… Read Full Review

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“Bike Damage”

Written on: 23/07/2015 by Emilie70 (1 review written)

After leaving my carbon bike for a service I got it back with extensive damage. I had several deep holes and scratches on my seat stay and heavy scratch mark on the rim. Went straight back to speak to the manager and he keep it there for investigation. After a week and several messages which I left with members of the shop team I finally got hold of the manager again. Off course it was not the shops fault. The frame is now for repair and I have to cover all cost. After purchasing 3x bikes and… Read Full Review

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“Outstanding customer service”

Written on: 22/07/2015 by Rhysmgreen (1 review written)

I placed an order way back in March and was left in a bit of a limbo situation as the bike ended up being out of stock with no fixed return date. I recently recieved an email informing me that the bike will not be returning but we have similar options etc. I had been thinking about spending a bit more and splashing out on a good quality f/s bike onstead and this has given me the nudge needed. I visited my local store in Milton Keynes to enquire about a refund for the deposit i paid initially… Read Full Review

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“Excellent After Sales Service”

Written on: 15/07/2015 by rcdpena05 (1 review written)

Been an online customer to several sites but never got the same after sales service from Evans Cycles staff. An item was broken during transit to my location and immediately contacted the call centre. A lady had taken the call and she promised to look after my issue. True enough the problem was sorted out and they sent me a replacement. But this did not stop there, because part of my order was despatch separately from the rest of the goods. The same lady responded promptly to my queries and… Read Full Review

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“Great customer service”

Written on: 15/07/2015 by Chase5 (1 review written)

Phoned head office with a compliant expecting the usual response. However to my surprise the guy I spoke to went the extra mile and not only did he deal with my complaint but he also exceeded my expectations by giving me a discount off the bike I wanted due to way I'd been treated by my local store… Read Full Review

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“Puncture repair”

Written on: 11/07/2015 by ksRussell70 (1 review written)

Great service from Mehmet at the Crouch End store… Read Full Review

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“DON'T USE THEM”

Written on: 11/07/2015 by Schaeferfd1965 (1 review written)

I was on the phone for about 10 minutes waiting for them to answer. When they eventually answered they said the product was in, I then turned up there and it wasn't. This store is a shambles. 'Never again' I muttered leaving the door… Read Full Review

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“First class service and repairs”

Written on: 10/07/2015 by FoldingbikeCommuter (1 review written)

Booked in my ancient folding Dahon for a Silver Service. Great job done, identified some key faults and got it back up and running. A new lease of life for my bike. Professional and friendly team. V impressed… Read Full Review

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“Knowledgable friendly staff”

Written on: 07/07/2015 by RightNewbie (1 review written)

Really approachable and friendly staff. They were very patient and happy to answer my novice questions!… Read Full Review

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“good service provided by at the Hendon branch”

Written on: 06/07/2015 by kumariyer25 (1 review written)

this is the second cycle I brought from Evans and the service I got while collecting my second bike was excellent. … Read Full Review

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“Cheaper prices”

Written on: 06/07/2015

I have bought 2 times from this website delivery is fast and reliable… Read Full Review

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“Good prices, free shipping to Europe, excellent service”

Written on: 05/07/2015 by 85Blair (1 review written)

Bought a Brompton O-bag, price was cheaper than on any other store, shipment is for free to most European countries, item arrived fast perfectly on time as promised. … Read Full Review

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“Everything I need”

Written on: 05/07/2015 by Jamese350 (1 review written)

A branch has just opened up in Chester, while it doesn't carry the largest amount of stock what I like most about Evans is their click and collect service. If it is on their website but not in the shop they can usually get it by the next day and the cherry on the cake is they price match. My new LBS… Read Full Review

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“Always fantastic service”

Written on: 05/07/2015 by MariamKirkpatrick6 (1 review written)

I've used my local Evans in Bristol several times over the past 18 months. Sometimes I've used their click and collect service to order from the website - really good to allow you to take advantage of web offers and the products are always ready to collect within a couple of days. When collecting the staff are always efficient and helpful, encouraging you to try on clothing or check other purchases. When browsing and buying in store you get the same friendly service, never pushy but always… Read Full Review

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“Great site”

Written on: 05/07/2015 by 169Holder (1 review written)

It's an excellent site. customer services is great, they have a great knowledge base. Great range of products for all pockets. Very competitive prices. Great range of bikes for all ages (fitted my three young children out. Never had any issues, even with returns and replacements,very quick turn around… Read Full Review

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“Know their stuff!!”

Written on: 05/07/2015 by uxDowney50 (1 review written)

I've been going to the Evans store in Milton Keynes for quite some time and no matter what it's for I cannot fault their service. Admittedly they seem to just have a box of staff out the back as I very rarely see the same person twice. That said though, they all seem to know their stuff. I recently went in to purchase a new road bike on the cycle to work scheme. It couldn't have been easier to do. The guy who did me the quote listened to exactly what I wanted from the bike and accessories… Read Full Review

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“Bike service”

Written on: 04/07/2015

I have just had my Cannondale Synapse serviced by Evans at Bristol. This was the complimentary first service for a new bike. The handing over and collection were as trouble free as possible and the staff were friendly and attentive. They understood the things which I mentioned at the handover and recognised what needed fixing. I liked that there was no condescending attitude which you can find in some local bike shops towards somebody of my age riding that sort of bike. The only downside of… Read Full Review

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“Great Service”

Written on: 04/07/2015 by MSmifffy (1 review written)

I often use the Reading Branch of Evans, either to just drop in or buy but also for Click and Collect orders. The service is generally very good, with bright and cheery staff, although I did have one particularly poor experience a few weeks back. The in store range is pretty good, but of course not as good as the online range, which is where click and collect works very well. Price wise, Evans is good, although not always the best (Online). … Read Full Review

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