Evans Cycles Reviews - www.evanscycles.com

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Latest Reviews

“Xmas Delivery”

Written on: 22/12/2014 by LeilaniDominguez284 (1 review written)

Made an order on Thursday for a GoPro tripod mount and was pleasantly surprised that it arrived on Saturday considering the rush with online shopping. overall wasn't expecting such swift service and i'm happy with the price i paid for the item and delivery considering Gopro are charging nearly £12 to deliver, so good buy, good price and excellent delivery… Read Full Review

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“Downhill”

Written on: 16/12/2014 by Wyatthf102 (1 review written)

I bought my bicycle at Evans Cycle 8 years ago. I tend to shop online for components, mainly Wiggle. Sometimes I shop at the Cycle surgery, which disappoint me slightly (always pushing the customer to buy more). However the staff of Evans cycle is really poor. First they did not listen to me and talked, talked. I managed to order two wheels and asked them to fix the cassette. I come back three days later, giving them some extra time. Nothing was done, they tried to force sell a "gold… Read Full Review

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“my scott bike”

Written on: 10/12/2014 by barry82 (1 review written)

Had bought a Scott aspect ...was such a good bike. after a few weeks needed a service witch is free when u purchase a bike from use come in handy to tighten things up plus's right on Christmas free of charge was great for me... when i got it back was like new again was overwhelmed by how friendly the colleges are in the repair said off the shop aswel as the friendly the colleges was when entering the shop ...wot a great shop to be in when in need of help and resolving my repairs...defo going… Read Full Review

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“Product Review Rejected Because Showed Them Up”

Written on: 04/12/2014 by rupert.thebear.773 (1 review written)

I researched a mudguard for a bicycle I recently purchased. I used their on line help and they recommended a wholly in appropriate front mudguard. Fortunately I found a forum with alike bike owners who advised me on the correct set to buy. So I went back to Evans to make the purchase and this time asked about fitting oneof the mudguards. On this occasion they gave me completely wrong fitting advice which would have taken me hours to sort out. After ten minutes I had both mudguards fitted and… Read Full Review

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“Trek fuel ex6 ordered online and collected in store”

Written on: 28/11/2014 by Quinlangr468 (1 review written)

If anyone is thinking of buying a bike, I can't recommend Evans Cycles enough, absolutely fantastic service, extremely helpful, very friendly and super efficient, without doubt the best retail experience I have ever had. I bought a Trek Fuel online and collected in store, the whole experience was a blur of flawlessly fantastical awesomeness! Thanks soooooo much! Pete Wrexham… Read Full Review

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“Ride it Northumberland”

Written on: 25/11/2014 by ShyannMcCoy (1 review written)

Just a short note to say thank you. Ride it Northumberland was brilliant, great route, happy staff and you even arranged dry weather!… Read Full Review

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“bike did not arrive on pre-arranged date”

Written on: 24/11/2014 by 41Roy (1 review written)

bought the bike i wanted,arranged a delivery date to suit both sides,guess what it did not arrie,when i called the person i spoke to did not know what was happening.VERY POOR.CANCELLED ORDER… Read Full Review

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“Fantastic Customer Service”

Written on: 18/11/2014 by samc77 (1 review written)

The Staff at the Preston branch where fantastic to deal with. They weher very helpful and friendly and made you feel welcome in the store to browse round. I would recomend Evans Cycles Preston to anyone who is looking for a bike or accesories… Read Full Review

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“Excellent customer service”

Written on: 16/11/2014

Evans cycles have an excellent customer service and seem to resolve any problem with only one call. makes life easier… Read Full Review

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“wiltshire ride-it”

Written on: 06/11/2014

My partner and i have just had an amazing time on our first ride it event. The atmosphere was very friendly , the helpers were great and the course was well planned out. Although we were in our own area we were not familiar with all the areas so relied on the fab pink arrows!! They were briliiant. The whole day has left us wanting to do another one soon. Thank you so much for a really great day :-)… Read Full Review

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“Excellent customer service”

Written on: 25/10/2014 by Jennifer51 (1 review written)

Had to contact customer services about a part that was missing from my new fsa headset (not Evans Cycles fault). Phoned customer services, who apologised about missing part, and got a replacement sent out straight away. I buy from Evans Cycles regularly and will continue to do so. Great customer service! Very pleased with the part and more pleased with the price, it was in the sale… Read Full Review

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“display price v actual price”

Written on: 24/10/2014 by Finley1949 (1 review written)

Went in to buy a new lamp - that time of year again. I chose one from the lighting display unit priced £13(and some pence), and took it to the counter. The assistant scanned it and said, "oh it's gone up now, it's £15 (and some pence), sorry about that". I said, "can you do that?", he replied, "afraid so". Not a massive issue, but doesn't bode well for other purchases, needless to say there won't be any more from me… Read Full Review

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“Buying a bike ”

Written on: 09/10/2014 by TiaraHale345 (1 review written)

Trying to buy a bike for a birthday told it would be ready and it wasn't not even in stock but no one told us this so had to change 2 days before birthday then told it was ready got there it was 10 mins from being ready an hour went bye not even a sorry what a joke I thought halfords was bad I've re-considered now com on halfords… Read Full Review

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“Incredible service, fast, informative and friendly!”

Written on: 08/10/2014 by RaymondMolloy (1 review written)

My recent purchase from Evans cycles was a new 2015 model of the Specialized Rockhopper Comp... being a small person I had to get a small frame ordered in. I was kept in the loop at all times what was happening, how long the process would take and when I could expect delivery. I was even sent an email prior to delivery with a video explaining how to assemble the remaining parts of the bike once delivered. My bike arrived nice and early in the given time slot in perfect condition. I felt like a… Read Full Review

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“A* customer service fantastic choice of bikes !!”

Written on: 05/10/2014 by CharityLee1973 (1 review written)

There is a GREAT # A shop/ outlet for bikes and accessories. Filled with lots of choices and variety of choice from mountain bikes and BMX and hybrid bikes.. Fantastic shop. Great staff who are always on the go to help and offer their expert advise. I would definitely advise people to go there and see what is available and see what's on offer. Guarantee you'll see something you'll like and buy. Keep up the good work and service… Read Full Review

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“good company”

Written on: 29/09/2014 by Kaseyh243 (1 review written)

Had a great experience buying my bike from these guys. Very helpful and took the time to get things set up properly. Highly recommended… Read Full Review

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“Really amazing biking experience”

Written on: 28/09/2014 by jedi.keybo (1 review written)

My experience was with the Edinburgh store. They treated me like a good friend the whole way through and really went out of their way to help me wherever they could. I am really happy with my high spec pinnacle cyclocross! All of the brand name bikes were simply not as good for the money. Super stoked with my purchase! Big thanks to Dasha and Grace!… Read Full Review

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“Excellent customer service from an enthusiastic sales...”

Written on: 21/09/2014 by SalvatoreKane (1 review written)

I was thoroughly impressed and pleased with the level of service from the staff in your Plymouth store. I popped in to try on a pair of road cycling shoes as I had heard the sizing of Shimano shoes can be a bit wayward, and a proper fitting was essential. I was buying a pair of shoes, which in the grand scheme of things is a relatively cheap item when compared with the hardware on offer in the store. Yet, I was made to feel like the most important customer in the store at that moment. Every… Read Full Review

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“Time Wasting ”

Written on: 15/09/2014

took time out of work to pick up on telephone advise that day but despite advise my bike was ready and despite providing the evidence they asked for to porve the Ride to Work Scheme payment had been made - kept hanging about in Liverpool store for more than 2 hours, in which time I had 2 documents scanned and eamiled to my phone by colleagues at my officem and then had bus home (after complaining they gave me the bus fare) still hoping they will igve me the bike soon - as company /director… Read Full Review

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“Top class service”

Written on: 14/09/2014 by rhoida (1 review written)

I popped into the Edinburgh branch of Evan's cycles last week to ask about a "squeak"in my bike. I was just popping in and didn't expect a definitive diagnosis; just some suggestions about what I could investigate myself or whether they thought it was more serious and I would need to get the bike serviced. The assistant was fantastic. Efficient, genuine, keen to find an answer within the limits of time constraint and not pulling the bike apart. He greased a few things and checked out a few… Read Full Review

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