Evans Cycles www.evanscycles.com Reviews
Latest Reviews
★☆☆☆☆
“Avoid, delivery and customer service a shambles.”
Written on: 17/06/2013 by simckenn (2 reviews written)
Bike delivered on wrong day, dumped on lawn, in burst box with missing parts and nobody in the organisation cares! There are so many other better online retailers so don't shop here. (read more)
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★★★★★
“Well Done, and many thanks.”
Written on: 14/06/2013 by JulesRH
I am an older woman who loves to bike, i wanted a better bike. I went into Evans Milton Keynes. I think any cycle shop will be a "man's enviroment", I wasnt wrong, however, all the staff who helped me were courteous, and yes very helpfull.They all encouraged me to try however many cycles i wanted to. My whole buying experience was fun, not once did i feel like " the only, older woman in the village" I've got the very best cycle for me, thanks to the guys at MK. Thanks again. (read more)
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★★☆☆☆
“Don't use on-line delivery!”
Written on: 14/06/2013 by bikerider333
I had a bike delivered via the website to my house that was so badly put together I had to take it to the Edinburgh store to get fixed. The staff to start with couldn't believe that one of their employees had put it together so poorly. They then realised there were several faults on the bike apologised, gave it a thorough checking over and fixed it very quickly. "The person that put this together at our warehouse has no idea how to build a bike." was what the member of staff said. The... (read more)
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★☆☆☆☆
“Poor customer service”
Written on: 12/06/2013 by DidsF (1 review written)
Awful customer service. I bought a bike at Evans Cycles whose chain and derailleur broke. I took it back to the shop in the hope it would be repaired under it's warranty. First they said they would repair it in a day. The next day they said it would take two weeks. Two weeks later I rang the manager. He hadn't even heard of me or my bike. He then refused to mend it because he claimed I hadn't maintained the bike properly. Only thing though I had the bike serviced by them. He then... (read more)
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★☆☆☆☆
“Appalling customer relations”
Written on: 11/06/2013
My partner bought me a £55 voucher for a silver service at the Canary Wharf branch of Evans. I went in to book it but, as is usual for that particular branch, the wait was a week. During this time, my bike was stolen. I cancelled the service immediately and have since been trying to have my voucher refunded. This has proved an absurdly frustrating experience. There is nothing on the vouchers or in-store to say that they are non-refundable. I was told in the store that I should be able to... (read more)
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★☆☆☆☆
“Awful online service - non-delivery - shambolic”
Written on: 10/06/2013 by philopp (3 reviews written)
Ordered two bikes for our kids' birthdays - Evans quoted 3-5 days delivery, but a week later, no bikes., I emailed Evans - no reply, so I called and was told someone would get back the next day. They didn't. I called again and was told there had been an error and the bikes would be with me by Friday. They never arrived. I called on Saturday and was told someone would get back to me. They didn't. My kids had no birthday presents as a result. Evans are clearly not honest in their quoted... (read more)
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★☆☆☆☆
“Non existent customer service and false advertising”
Written on: 04/06/2013
Emailed Evans 'Customer Services' regarding their £50 of free clothing and accessories if you spend £300-£1000 on selected bikes (which is advertised on their website not via a third party) I have tried this using dummy basket and always gives the message 'spend £500-£1000 on selected bikes.......' In short I have tried this with well over 10 bikes over £300 and some over £500 and the offer is clearly incorrect or doesnt actually exist at all which I believe would be illegal in some... (read more)
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★★★★★
“Customer service”
Written on: 03/06/2013 by sham107 (1 review written)
Bought the new cateye stealth,after some good advice for customer support.Was delivered in 3 days to Ireland.really great site ,good service and advice,by email. (read more)
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★★★★★
“great service”
Written on: 30/05/2013 by Mick99 (1 review written)
Purchased a Cannondale Quick 3 from Evans cycle Crawly branch, and would like to say how polite and help full staff and yes very pleased with Cannodale quick 3 though used on road and cycle paths only, riding more miles than ever done. (read more)
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★★★★★
“Great service!!”
Written on: 30/05/2013 by Button2
People often complain but today I experienced exceptional customer service from a lad on the front till in the Brighton store. He was busy taking calls but still took the time to explain the different styles of bike pump valves and understood immediately what I needed. When that wasn't available I store he found me an alternative. He was very kind and conscious that I had 2 small children with me and appreciated that I knew nothing about what I was looking for so went the extra mile and... (read more)
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Showing 1 - 10 of 787 Reviews
★★★★☆
“Online Service and branch in Fenchurch Street is great”
Written on: 28/05/2013 by Garlicfiesta07
I can't comment on the whole company but the online service and the branch in Fenchurch Street, London have got great staff members and provides great service (Sales - Mechanics). Staff that are more than happy to take an extra mile. Thumbs Up. (read more)
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★★★★☆
“customer service”
Written on: 27/05/2013
I was wanting to buy a pannier. My salesman at the Gatwick store on 18/05/13. His helpful service is to be commended. I did make a purchase and I will again. (read more)
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★☆☆☆☆
“I would like to make a formal compliant about the...”
Written on: 26/05/2013
I would like to make a formal compliant about the customer service at Wimbledon. I have now been told that I will be without my bike for three weeks..... After having a service my rear rim locked up. After inspection I noticted that the spoke was lose and that there was a lump on the rim. This was raised with the Wimbledon along with the saddle. I collected my bike today only to find out that only the spoke was repaired. They inspected the lump and said it was safe to ride, even though this... (read more)
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★★★★★
“Super Fast Delivery to Chicago and Unbeatable Price”
Written on: 25/05/2013 by itrack (1 review written)
I ordered Gatorskin tyres and the price was close to 1/2 of what I could find anywhere in the US. Delivery was easily as quick as it would have been from most anywhere in the states as well. I will look at Evans first for many of my cycling needs. (read more)
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★★★★★
“Thanks for a great service! Fast delivery and great...”
Written on: 11/05/2013
Thanks for a great service! Fast delivery and great prices! Sincerely, Niklas , Sweden (read more)
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★☆☆☆☆
“Refusal to honour warranty”
Written on: 10/05/2013
Refusal to honour warranty ,loose bottom bracket damaged threads in bike frame,surely if bottom bracket was tightened to correct torque,it should not have come loose in service?Will not be dealing with them again,very unhappy. (read more)
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★☆☆☆☆
“Terrible customer service”
Written on: 08/05/2013 by jonpall (1 review written)
Really liked the bikes this store sells but am happily gonna spend my money anywhere but here now. Visited the store at the national cycling centre in Manchester at 18:30 (30 mins b4 closing time) so as you can imagine it was very quiet, in fact other than me & my partner there was only another couple in there, but that didn't help us get any service whatsoever despite there being 2 guys behind the till and another 2 just chatting to each other in the servicing area. We'd circled the place... (read more)
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★★★★★
“Super Service”
Written on: 06/05/2013
Big, Big, BIG thank you to your Manchester Deansgate Staff who helped me after I had broken 3 spokes in a back wheel and was 20+ miles from home. The staff were extremely curtious and very helpful and the serice they gave was second to none. A big pat on the back to all concerned. Many Thanks. (read more)
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★★★★★
“My Experience Couldn't Have Been Better!”
Written on: 04/05/2013 by ScottChamley (1 review written)
I just wanted to express my absolute satisfaction in having placed an order through Evans Cycles. i purchased a Garmin 500 and a K Edge mount and received my complete order in six days! In Australia! Not only were they the cheapest company for the Garmin 500 that I purchased, even factoring in that they are overseas, but they also delivered quicker than most Australian companies would have. I don't often write reviews for my purchases this but felt compelled in this instance. It's great to... (read more)
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★☆☆☆☆
“Poor service - Tern D8”
Written on: 02/05/2013
I ordered a folding bike from Evans recently and paid on line, along with some other accessories. The bike was marked as in stock and with a 3 to 5 day delivery time. The accessories arrived after 2 days, but not the bike. After 5 days I called and was told the bike was in stock and customer services would investigate why it had not been sent and call me back. Day 6 no call so I called again and was told that there had been a problem in the warehouse and they would again call me back... (read more)
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Showing 11 - 20 of 787 Reviews
★★★★★
“Service - Quality”
Written on: 27/04/2013 by djperrin (1 review written)
HOLBORN BRANCH & CUSTOMER SERVICE - Got a buckled wheel on my fantastic Pinnacle 4 mountain bike at weekend - bought at Christmas, emailed customer services for help recommended me taking wheel back to branch - choose Holborn as purchased it there and they were fantastic - fixed the buckle foc, no questions, no fuss and no problems - it was an absolute pleasure to deal with . Many Thanks they were a credit to your good name (read more)
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★★★★★
“Excellent service”
Written on: 23/04/2013 by abpsmith
I want to tell everyone about the excellent service I received from the Fulham, SW6, branch of Evans on 23/04/13. First, the shop was open when I needed it! My chain broke on the way to work. Because the store opens at 8am I was able to get a new chain and continue my journey into work. Secondly, the manager and the mechanic were helpful and friendly right from the start. Thirdly, the mechanic lent me a chain tool for free. Fourthly, he then offer some free advice, as he saw me... (read more)
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★☆☆☆☆
“Arrogant staff taking advantage of ignorant customers”
Written on: 20/04/2013
Bought a bike here in summer 2012 for £400, i.e. mid range, mid quality. Got a puncture, so took it in to buy new tyres and inner tubes. Discovered the tyres supplied were not kevlar, as advertised, but cheap junk. Was told: not our fault, blame the manufacturer. :( Took it in for a service in December 2012. Came back with a slight click in the pedal area. Took it in again, came back again with a louder click. Took it in AGAIN, suggesting there might be a problem with the bottom... (read more)
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★★★★★
“To Thank your staff for being so helpful”
Written on: 16/04/2013
I recently bought a Brompton bicycle and i would like to write this message as i reckon that the professionalism of your members of staff deserve to be mentioned. The first person to explain me all about folding bicycles was Rob V working at your Victoria branch. He was very professional knowledgeable and willing to help with every querie I had at the time. He told me about the possibility of doing a test ride etc. I walked out of the store happy and far more decisive about purchasing the... (read more)
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★★★☆☆
“Good service from store, let down by Night Freight...”
Written on: 15/04/2013 by esprit (1 review written)
Excellent service from Margaret Street store in the West End - staff were knowledgeable and gave good advice for the type of riding I will be doing. I ordered the bike through the Ride 2 Work scheme, again, all went smoothly via web interaction and on the phone. Arranged to have it delivered to my home. A text and email tells you on the day your time slot, two hours AFTER the time slot begins. Fortunately I was able to go home and wait - expected delivery between 7am to 12.00 - it is now... (read more)
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★★★★★
“Staff so helpful and knowledgable”
Written on: 13/04/2013 by Jesstar
I want to praise the staff from the new Queens Road branch Sheffield. I have visited this store twice in the last couple of weeks and have nothing but compliments in their knowledge and willingness to assist. In particular though i would like to make the relevant people in head office know just how helpful the manager was (Mr McVEY). Ive had a problem with my lighting system (not a product of yours might i add) and Mr MCVEY has taken the time and effort to try and find a suitable adapter for... (read more)
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★☆☆☆☆
“Poor Service. Rude and arrogant staff.”
Written on: 10/04/2013
I measured the fridge for you and it is 195cm tall, 60cm wide and 62cm deep :-) I hope this helps with your fridge purchase. (read more)
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★★★★★
“Low Prices & Free International Shipping!”
Written on: 08/04/2013
I bought a lot of stuff from them and very pleased with their prices especially with the discounts, promo codes and free international shipping. Their contact center agents are helpful too! I'd definitely purchase my next bike parts again from them. (read more)
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★★★★★
“Ride Event Woking”
Written on: 07/04/2013 by Psnapon (1 review written)
Would just like to say excellent job in organising the off road ride event in Woking on Saturday 6th April. 1st class event and a credit to Evans, the sun came out in time and we all had a good ride, and the chilli was a welcome treat at the end, Many thanks Paul (read more)
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★☆☆☆☆
“Shocking customer service from Ben Milton Keynes”
Written on: 05/04/2013 by Paul1924 (1 review written)
Shocking shockingly bad customer service from store manager Ben Milton Keynes. My Brompton has been retuned three times with the chain coming off and jamming into the frame. Evans told me it is my problem. They will keep repairing but offer no long term solution. Bike was serviced 5 weeks ago. Chain came off again. Ben wiped his finger along the chain and said this was my fault because of the dirty chain. No compensation - Ben laughed in my face and told me to stop being defensive. (read more)
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Showing 21 - 30 of 787 Reviews
★☆☆☆☆
“Arrogant staff. Poor service. Not again.”
Written on: 03/04/2013
Having read good things about the Lapierre Zesty 314 I visited Evans Cycles in Birmingham so I could ride it around the block before committing. They didn't have one in-store so arranged for one to be brought over from their central warehouse. They said I would need to leave a £50 deposit but when I got to the store they needed the whole £2300. After riding it around the block, one of the managers gave me the hard sell telling me that it would sell out very quickly and if I didn't buy it... (read more)
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★★★★★
“V. GOOD SERVICE”
Written on: 28/03/2013 by mathewaughan (1 review written)
I just wanted to pass on the pleasant experience I had when buying a bike from your Cardiff store. I am a novice when I comes to MTBs And the advice when buying was very good indeed. I dealt mainly with Rich but everyone I dealt with was helpful without being patronising. I took my time with my decision but did not feel pressurised to make a purchase and the bikes were kept in longer for me to test drive when I was ill. Think it is also very good that I can have a 1st service after 6-8... (read more)
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★★★★★
“gold service”
Written on: 25/03/2013
just had my hybird boardman cycle serviced in evans store lewins mead bristol . apart form the general knowledge of the guys on the phone the service and the actual bike service was first class . my bike was in what i thought was a pretty minging condition but now it feels better than when i first bought it from halfords ( no comment ! ). i will use them again and recommend them to friends etc . keep it up (read more)
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★★★★★
“Excellent service”
Written on: 23/03/2013 by BikerGrandma (1 review written)
This is the first time my husband has bought a bike from Evans Cycles and he did so with a bit of trepidation as it was a lot of money he was parting with. From the outset we both felt very confident indeed. We got update emails regularly, which showed that we had not been forgotten and then we saw the wonderful explanatory video on what to do when the parcel arrived. It arrived on time and everything was as it should be, nothing damaged. The bike he bought was for his 8 yr old grandson... (read more)
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★☆☆☆☆
“Damaged goods recieved, Terrible Service.”
Written on: 20/03/2013 by 57276luby
Ordered a 'saris Bones 2' bike carrier. Upon arrival the box was absolutly battered, let alone not the orignal manufactures box, and from reading a few reviews on here, this seems to be a common occurance! also had no internal protection... So, The item was damaged and also appered to be 'used'... I ordered from Evans Cycles despite finding the item nearly £13 cheaper elsewhere online, but decided to pay over the odds, as i assumed they were a reputable re-seller... I ordered a spare part... (read more)
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★★★★★
“fuji mountain bike”
Written on: 20/03/2013 by Firkin-Jeffery
Ordered the bike Saturday lunch received Tuesday, that was free del. i phoned my order in, the guy taking my order was knowledgeable, easy going, no rush, friendly. I was constantly kept up to date with my order by email. the emails were full of relevant info. I certainly would recommend Evans Cycles as excellent to deal with. On On Firkin-Jeffery!!! (read more)
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★★★★★
“Item delivered on time at good price”
Written on: 15/03/2013
I bought a small hand pump. It works and the price was good. Delivered in a reasonable amount of time. (read more)
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★★★★★
“Good customer service”
Written on: 15/03/2013
Sent the wrong bike, but swiftly rectified this and the manner on the phone was respectful and apologetic. (read more)
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★★★★★
“Knowledgeable Woking Store”
Written on: 12/03/2013 by Happy-GoPro-Owner
I visited to get a demo of a GoPro camera. I got a comprehensive demo and was taken through the device itself, and the options you could get. I was told that the on-screen example was a movie using its predecessor model and the quality on that was really good too. I wanted to get the whole package as one purchase and unfortuntely the Woking Store didn't have what I needed, but I was encouraged to buy online from Evans which I did. I was under not pressurised sales patter to purchase there... (read more)
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★★★★★
“Great Kingston on Thames”
Written on: 12/03/2013
Hi, I ordered Road shoes on line & they arrived at Kingston store a few days later. The Manager of the store made sure that they were a good fit once on my foot. Great service. (read more)
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Showing 31 - 40 of 787 Reviews
★☆☆☆☆
“Know nothing staff.”
Written on: 11/03/2013
The B and Q of cycle shops ...rude staff who know nothing about bikes. To be avoided.....Chiswick branch. (read more)
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★★★★★
“Great service friendly and very helpful to novice owners”
Written on: 10/03/2013 by gtiracer (1 review written)
I would like to commend the service I received from then Gateshead Metro Centre branch was fantastic. As a novice rider I need help with choosing a new chain set and rear cog. I found that not only did they explain the options they offered a great selection of items with great value. The fitting service is very affordable, quick and reliable. I would recommend any rider who need replacement part or advised to use this store. The difference from the local specialist was vast. Evans was... (read more)
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★★☆☆☆
“Inaccurate information and poor customer service”
Written on: 05/03/2013
Utterly disappointed at the poor service provided by Evans Cycles. I placed an order for a pair of road cycling shoes on Sat 16 Feb at the Bristol store for home delivery. At the time of ordering I was told the shoes were in stock and would take 3-5 days. After 4 days I rang to check the status of my order only to be told that the shoes were now not in stock in my size and had been ordered direct from the supplier (despite me checking on Evans' website daily and the site stating that the... (read more)
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★☆☆☆☆
“new bike with scratches and damaged wheel + poor service”
Written on: 02/03/2013 by Sarahb4321 (1 review written)
I went to Evans in Clapham on Saturday 2nd March 2013 in the morning to test the 2 bikes I ordered with the intention to buy one of them. Both of them had actually scratches, one of them had a damaged wheel and cables clips replaced by cheap cables ties (they of course did not mention this to us, we noticed by our own!)...When we asked to talk to the manager, he did not come over and when he finally went out of his office, my partner went to talk to him and he replied "talk to the sales... (read more)
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★★☆☆☆
“Great price but hidden fees”
Written on: 02/03/2013 by TrueStory (1 review written)
I ordered a few bike bits for overseas delivery, understanding the standard warning about Evans not being responsible for duties/taxes. My items haven't arrived, but the courier has said I can either pay them a 100% fee (i.e. taxes/duty = $30, courier wants $60) over the phone for them to attempt delivery or else they will destroy the items. In response to my email to Evans I was told that they might destroy them and then no refund will be possible. DHL is primarily to blame, but clearly... (read more)
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★★★★★
“Best cycle store”
Written on: 22/02/2013 by ago.homer
I'm from Rome, and I wish they were here. Superb Customer Service, fast international delivery (FREE most of the times), discount codes, huge amount of available items... I don't need a physical store, I don't even have to move from home. I've read very negative reviews on it, I cannot tell anything about that. Things may happen, but the CS is so kind that one can fix problems if they occur (read more)
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★☆☆☆☆
“Terrible service in delivering a £2k bike-still not...”
Written on: 20/02/2013
Ordered a Jamis Xenith pro from the Kingston Branch - every couple of days they would kep being promissing it would arrive in the next couple of days - it took over two weeks to come in because they didnt have all the Di2 parts delivered with it I spent 3/4hour this morning trying to get through on the phone - noone was anwsering, and eventually got a respnse and was told the bike was all good and ready to go - great I thought. I went to pick it up today. I found the Bike was scratched in... (read more)
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★★★★★
“perfect customer service”
Written on: 17/02/2013 by stargate1066 (1 review written)
needed a ne pump adaptor but was unable to see what i needed on display. was just about to leave when i saw an advisor so asked him. the advisor (Iwan) opened an inner tube box to make sure i was getting the right adaptor, although 90% sure he advised me that I would buy the pump with a changeable head that I could use on any pump. The store was far from busy so he was very chatty but i feel that the shop could had been full and he would still make time for each and every person. I feel... (read more)
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★☆☆☆☆
“WORST CS EVER.....”
Written on: 16/02/2013
I had a terrible experience with Evans CS, I ordered some time iclic carbon pedals and received some that were just bubble wrapped not even in a box, scratch marks all over them as if they had been used and a bit snapped off the back. These were apparently new and £100, I obviously complained and got some robot named Scot send me a generic email saying the same thing twice, this was that I had to wait for a code to send them back, two days later still waiting! So I'm going back to one of... (read more)
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★★★★★
“help with items”
Written on: 11/02/2013 by roadrunner48 (1 review written)
my name is graham i would like to say a big thanks to the staff at the leeds city centre brach for all their help and advice on saturday 9th of february 2013 .having not been on a mountain bike for around 6 years i had to buy all new clothing plus spd pedals and shoes i found the staff very friendly and helpful will be dealing with them again from graham (read more)
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overview
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Nickd1000's Comment
Written on: 25/02/2013
UPDATE:
I spoke to the Manager on the next day and he organised to happen what should have happened in the first place - which is they drove to another store to get a bike without any damage and WITH all the right components, accessories and manuals (including that UK plug!).
So on Friday - 3 weeks after I ordered the bike - I was finally able to pick my new bike up and they did gave me a good discount as a form of apology.
I just wish they were more competent and I did not have to go through all of the above to spend my money with them!