Evans Cycles Reviews - www.evanscycles.com

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Latest Reviews

“Incompetent, dangerous, poor customer service”

Written on: 25/08/2015 by Krystal1976 (1 review written)

If you value your life I would not trust Evans Cycles to work on or build your new bike. The mechanics I have encountered are totally incompetent. Their incompetents included unable to set up a new bike and causing my breaks to fail four times resulting in an accident, they are yet to apologies and their staff will say anything to cover their tracks. I can't believe I gave this company £2k of my hard earned cash, never again. … Read Full Review

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“Saved again ”

Written on: 19/08/2015 by Nigelmcc (1 review written)

I am a keen cyclist,doing 18 mile a day ,shock horror again broken spoke,Evans came to my rescue again second time in 3 Mts. Repairing it the same day after very little notice,,,WELL done Evans 5 star service Regards… Read Full Review

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“Excellent service”

Written on: 18/08/2015 by 1979Stiles (1 review written)

Picked up a new cross bike from the Castleford branch purchased through the bike to work scheme. The staff could not have been more helpful or friendly. They allowed me to try the bike out on a short test ride (could have been longer, but I didn't need it). They then helped me with the accessories and even threw in a pair of SPD pedals for free! Some other reviews have been critical of Evans and other big cycle outlets, but I can honestly say that the service I received, from choosing the bike… Read Full Review

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“Review based on numerous orders over a number of years”

Written on: 15/08/2015 by davesimpson (1 review written)

Always provide excellent service and stock a great range of products. Only reason I ever go elsewhere is price and I can't be bothered worrying about price matching deals. A loyalty points scheme as provided by some of the competition would be a good idea. … Read Full Review

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“Quick and easy”

Written on: 13/08/2015

I'd seen a couple of bikes that I liked online so went to the shop to ask advice. Everything was straightforward and easy to understand (as a novice cyclists). I paid my refundable deposit ordered the bike and it arrived the following week. Collection was efficient and I got help with choosing accessories and a helmet. Perfect!… Read Full Review

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“Great staff, friendly and very helpful ”

Written on: 10/08/2015 by Muttleymate (1 review written)

Went in with a new saddle, seat post and clamp 'issue'. One staff member spent some considerable time with me even though he knew that I was unlikely to buy there and then. Great suggestions, clear knowledge and a really good manner. In the end I did buy and he ordered it through the store to be delivered to me. I ordered partly because of his no nonsense approach and the way he put the alternatives to me as well as the fact that he seemed genuinely interested. I felt he was exceptional in… Read Full Review

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“Great Custoner Service”

Written on: 09/08/2015 by Whiteuf90 (1 review written)

I don't usually visit Evans for purchasing equipnent etc, as I find that they generally a bit more expensive than others. However, I do have to comment on the customer service I received from the Gatwick store. I had a broken spoke and popped into the store to see if they had a spoke I could buy. I was referred to Vinney who not only went and found the last bladed spoke that fit my wheel but also fitted it and trued the wheel. When I asked how much, he said not to worry. I have to say that for… Read Full Review

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“Excellent service - could not fault the staff”

Written on: 07/08/2015 by Ortizvl338 (1 review written)

I was guided through my purchase excellently the member of staff who served me was fault less. The only issue I have is I have since discovered that Wiggle were cheaper… Read Full Review

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“Thanks to Evans cycles Chester”

Written on: 07/08/2015 by HollySmart3 (1 review written)

Just to express my thanks to the staff at Evans cycles in Chester. Getting my bike "ready" for the Ride London I managed to strip the threads of a bolt holding on the handlebars. I tried several local shops who were too busy to help and as a last resort went into Evans who fixed the issue on the spot, replaced all the bolts " so they would match" and gently pointed out the importance of using a torque wrench in future! Don't normally write reviews but feel exceptional service like this… Read Full Review

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“Middle of the Road - No more, no less”

Written on: 06/08/2015 by Rocktheboat (2 reviews written)

Evans don't normally let you down but neither do they excite. Friendly enough bunch and I have bought various products and services from them from time to time down the years but have bought far more from other vendors and there are a multitude of reasons for that including value, range and customer service. The website is very tired and not that enticing or inviting to navigate or use hence, at least in my case, they are rarely ever a port of call if I am looking for something… Read Full Review

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“Simply Great To Shop”

Written on: 06/08/2015 by Lockhart242 (1 review written)

I tend to shop online, I find the web site easy to use,you can ask questions, get answers and read other questions and answers to get a good idea what you need to know. There is a very good range of every thing you could ever want. When ordering. This is very simple to do and easy to follow. If like I did I ordered the wrong size sending the item back and reordering was a breeze and the same item in a differant came back very quickly indeed. Evans suggest to order the item again in the right… Read Full Review

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“Great service”

Written on: 06/08/2015 by Kendrick341 (1 review written)

Fantastic service in store, thanks! Bike was very well built and staff were very competent and friendly. All great friendly service… Read Full Review

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“Trusted LBS!!”

Written on: 06/08/2015 by Marend104 (1 review written)

My local Evans Branch is manned by Cyclists....Sounds obvious...but that makes all the difference....The help and advice I get is friendly and expert! I always shop around for prices...but inevitably ..if Evans stock the same item, it's normally cheaper but they price match anyway. … Read Full Review

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“very helpful service.”

Written on: 06/08/2015 by Baronm24 (1 review written)

I ordered a castelli head band online using Tesco clubcard boost. Evans kept me up to date when it would be ready to pick up in store. When I wen to pick up the headband the staff were very helpful. I would recommend shopping here both in store and online… Read Full Review

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“Fast,well replenished, easy website”

Written on: 06/08/2015

excellent web site, easy to surf. great replenishment, easy to pay and fantastic the idea of click and collect. i'm dealing with Evans for last 3 months and i will continue to buy my accessories, MTB and Road bike. … Read Full Review

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“Value for money”

Written on: 06/08/2015 by Myah95 (1 review written)

I've ordered from the Evans website a few times now. Always been happy with the products, prices seem good and quick delivery every time. I've never had any issues where I have needed to contact them so can't comment on that… Read Full Review

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“Brilliant experience”

Written on: 06/08/2015 by lsAdams168 (1 review written)

Used Evans twice in the last month - totally flawless transactions - would highly recommend as retailer… Read Full Review

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“Fab Service ”

Written on: 05/08/2015 by StueyBates (1 review written)

I've always received prompt delivery from Evans Cycles and the range and value offered is excellent. I haven't yet bought a bike from there but have bought clothing, accessories, turbo trainers amongst other stuff and all has been excellent. My local store is Cardiff which is massive - some top guys there - ex pro cyclists too who can offer really insightful views when recommending a product. I'm impressed that from my first visit, none of the staff made me feel like an inexperienced novice… Read Full Review

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“Efficient service”

Written on: 05/08/2015 by raykkho (1 review written)

Contacted by Evans by long-distance call before because of discount issue, very courteous and understanding. Overall very good service, with decent price and good selection of cycling items, will definitely buy again. Hope to have some kind of free shipping promotion to match up with competition… Read Full Review

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“Good but a niggle”

Written on: 05/08/2015

The two people I was served by at the Nottingham branch were very helpful, ordered a bike to built and tested with a 3 week slot. This was completed to a good standard, however inbetween reserving the bike and testing the bike, the price had changed and it was discounted in the sale, I didn't know this as I had not looked at the cost of the bike again before collection and paid the original price, it wasn't until a family member commented on the good price that I realised I'd paid more. This… Read Full Review

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