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Latest Reviews

“Good but slow”

Written on: 17/08/2014 by Mansell93 (1 review written)

I find Evans overall very good. They are competitive on lots of items and are good when you wish to return things. My only gripe is that delivery is always slow (usually 4 days). I recently order several components for my road bike from various outlets and Evans was by far the slowest to deliver. Merlin & Chain Reaction both tried to deliver Monday morning having ordered Saturday night. Evans delivered on Thursday… Read Full Review

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“Genuine interest understanding and service”

Written on: 14/08/2014

I was undecided as to upgrading my existing bike or purchase a new one . I cycle about 30 miles over Lancashire hills in Lancashire weather ! Usually 5 days a week . I am 50 and have been cycling again for about 2 years . I bought my bike as a starter bike and I was starting to run out of gears as I have got more into it . However my bike is very comfortable and suits the terrain and pot holes !. I went to an independent who seemed to busy to be be bothered and the other big chain store who… Read Full Review

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“Profit before service”

Written on: 09/08/2014 by moore72 (2 reviews written)

I only write a bad review if I have been well & truly messed around & in this case I have... I spotted a Norco sight carbon at a sale price & took the plunge & placed the order, 10 days later the bike arrived, as I started to put the bike together I noticed a scratch on the top tube & also marks on the frame near to the seat post, also the tyres were dirty & there was evidence of pedals being screwed in, I'm pretty sure I had been sent a ex demo bike, I wouldn't say it had been used on the… Read Full Review

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“Fantastic customer service”

Written on: 07/08/2014

I bought my fuji finest from the Cheltenham branch back in April and had fantastic customer service, he was friendly and knowledgeable without being pushy.I have been back for my free service, where again they were very helpful. I had to go back for a small problem with my bike today and the same person who sold me my bike was there, asked how it was going and sorted out the problem quickly. What I really liked is that I got spoken to without being patronised (as a woman as happened in other… Read Full Review

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“fantastic service Evans”

Written on: 07/08/2014 by dell55 (1 review written)

I purchased a set of expensive wheels from wiggle after a while a fault appeared on one of then sent photos at wiggles request and was told that it was my fault.they didnt offer any help so I called into Evans Cycles who without any problem sent it back to the manufacturer who now are going to replace the wheel due to manufactures fault. I cannot praise Evans enough for all there help after the fob off from wiggles… Read Full Review

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“Excellent service from excellent staff ”

Written on: 06/08/2014 by ANDORRATRAVELSERVICE (2 reviews written)

A simple thank you to the Brighton Air Street shop and team for excellent info, service and advice through buying process. From first visit with a rough budget to test riding and taking a new bike away yesterday, all staff encountered were on the ball and knowledgeable about the products and about finding the right bike for me. The non commission system you have makes a customer very re-assured that the staff members are not motivated by price but by level and requirement. After some continued… Read Full Review

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“Awful customer service”

Written on: 04/08/2014 by Savion204 (1 review written)

In the space of a month they have let me down big time. First of all a brand new £600 bike was missing a dust cap and the fool on the end of the phone told me that it was supposed to be like that. Today I have been let down as I was quoted 1-2 days for a click and collect service. Have now been told that the items won't be in until Wednesday meaning they won't be with me for a long training ride I had planned this week. Absolutely awful. Won't be using them again even for a brake cable… Read Full Review

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“New road bike broken after 2 days - "not our problem"”

Written on: 01/08/2014 by LaurenceT (1 review written)

Bought a Cannondale road bike from Fulham Branch. 2 days later, spoke breaks without warning or being put under undue stress. Wheel out of true. Spoke replaced by Evans but wheel still has a flat spot. Evans insist spoke breaking is my fault "I must have given it a real wack". There are no signs on the rim or elsewhere of hitting the kerb or another bike. I rode the bike for 180 miles on roads over the 2 days without any events to cause a spoke to break. Evans when pushed said they would… Read Full Review

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“Evans Cycles Clapham branch”

Written on: 29/07/2014

Have nothing but praise for the chaps in at this store; from bike servicing to customer care. Returned to the store with SPD pedals (purchased online) when I collected my bike from its service. They not only fitted the pedals & cleats to my shoes (purchased from a different branch) but also helped me try out my new set up& gave some pretty good top tips. They was both incredibly professional & helpful - even remembered the conversation had with my husband the previous week. All in all a very… Read Full Review

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“Well done Sheffield store”

Written on: 25/07/2014 by CharlesO'Keefe (1 review written)

I’ve been to the Sheffield store today and it was an excellent shopping experience. The member of staff who looked after me was very helpful and I was not made to feel uncomfortable at any time. I was guided in my choice of helmet taking into account my budget, tried several on to make sure I found one that fitted me and the method of adjustment was explained to me. Then I needed help to choose a bike lock and again time was taken to show me the available options and how to use a lock to… Read Full Review

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“Excellent online customer service”

Written on: 25/07/2014 by RomeoBruce189 (1 review written)

I have ordered a few things from them now. Delivery is always as you would expect. But recently had a problem with a new tyre getting a puncture quickly. Filled in the online customer comments, a response the same working day. Quickly rectified and replacement sent including replacement of the damaged inner tube. I better response than I hoped. I will continue to use them… Read Full Review

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“Preston Evans Cycle shop offer amazing customer service”

Written on: 23/07/2014 by Benson333 (1 review written)

I have been phoning around bike shops looking for the Bobbin Metrapole in mint green, this colour model has nearly sold out everywhere. A guy called Josh from a bike shop called me back yesterday to say they they had it in stock, they agreed to give me 2 hours to run to my local shop and test out the right size I need. I did so and called back the Preston store yesterday, and a guy called Josh picked up, he had no idea what I was talking about and said he would call me back? I was very annoyed… Read Full Review

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“Awful customer service”

Written on: 19/07/2014 by Colten281 (1 review written)

Went in to the Crouch End Store on Sunday 13th to buy a new bike. I'd been invited on a cycling holiday the following weekend and wanted to get one on the day so I could have a week of riding it before going away. They didn't have the size I wanted in stock and was informed it would have to be ordered from the warehouse, but they had lots in stock. I said I'd go and buy it from a different shop, but was told it would definitely be in on Tuesday so I decided to pay the deposit and wait for… Read Full Review

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“Exceptional Help”

Written on: 30/06/2014 by Yetiman303 (1 review written)

Excellent service I received from a workshop staff member at the Chill Foctore store in Manchester. I went in with a problem with a high end DH bike and he sorted the technical issue out quickly and with an obvious knowledge and enthusiasm for the bikes.. Really impressed as a number of competitors and others failed to help! Very reasonable cost for the amount of time spent and the care taken to resolve This person went the extra mile :)) Thank you so much From the other reviews, there's… Read Full Review

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“Customer service handled my complaint amazingly”

Written on: 27/06/2014 by Betsyloop (1 review written)

I had to contact a member of Evans customer care team because unfortunately my next day delivery was not upheld and my order arrived a day late. I quickly got through to a guy who was an absolute pleasure to speak to. He was very swift in dealing with my enquiry, seemed sincere in his apology, quickly offered to refund my postage and send out a £10 voucher. He even called me back to make sure that the voucher was sent to the right address. I know that this is probably just company policy, but… Read Full Review

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“Perfect customer service”

Written on: 27/06/2014 by Shyla58 (1 review written)

Great deals, great knowledge, not pushy. They had my bike in stock, but it had taken some damage whilst on show. They let me take that one while they ordered me a new one, a simple swap and I was done. Fantastic service… Read Full Review

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“Rescued by Evans”

Written on: 20/06/2014 by 375Conley (1 review written)

After cycling 650 miles from Santander to Santiago de Compostela and back, we spent Sunday night in Santander before catching the ferry back to Portsmouth. Monday morning we discovered that parts from our two bikes had been stolen making them unrideable. Wheeling our bikes to the ferry we managed to get to Portsmouth and then more wheeling bikes to the railway station before ending up at Waterloo where we finally wheeled them into the Evans Shop in The Cut. We explained the situation to the… Read Full Review

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“No Customer Service”

Written on: 18/06/2014 by Hillwalker7 (1 review written)

I ordered a product from the Gateshead Metro Centre store yesterday with a guarantee from the staff that quote, "the warehouse had over 100 in stock and there was no issue with getting a delivery to the store". I was promised a telephone call today when the goods arrived in store but after waiting all day I rang myself only to be told my product had not been delivered. The store were aware of the importance of my purchase given that I fly to the Isle of Man tomorrow to compete in a major event… Read Full Review

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“buying from the Plymouth store”

Written on: 11/06/2014 by 38Higgins (1 review written)

I recently went in store with no clue on what bike to get, but many ideas on what I'd like it to be like. although on first entry there was no one free for me to talk to after a little while I was approached by the store manager, after a few questions he explained to me in good terminology the main differences between bikes. after narrowing it down he gave me a few suggestions within my budget, I set my eyes on the norco at first but found the gearing a bit clunky, it just not quite my cup of… Read Full Review

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“Knowledgeable staff, good store experience”

Written on: 10/06/2014 by SincereGibbs (1 review written)

About 7 visits to the London Spitalfields store as I'm really indecisive! Really helpful, knowledgeable staff helped me narrow down what I was looking for, helped me test ride nearly every hybrid in their range, including ordering in five different bikes within their promised timescales! Very useful info from dedicated cyclists, thank you! Ps I work in customer service, so an usually a demanding customer- the team at this store passed with flying colours, despite being busy… Read Full Review

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