Not On The High Street www.notonthehighstreet.com

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Not On The High Street www.notonthehighstreet.com
★★☆☆☆
1.7
16.0% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

“Speedy delivery ”

★★★★★

written by ValyaH on 26/08/2023

I ordered a necklace yesterday in the afternoon and got it delivered this morning. Lovely necklace, just what I have been looking for. I would definitely shop again and recommend it to a friend ????

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“Poor”

★☆☆☆☆

written by Sam19777777 on 05/08/2023

No response from sellers. (Multiple) Charged £16 for an item but wrong one sent that was priced at £10! Tried to change an order slightly with different seller. No reply. I do not recommend this company. Untrustworthy and inconsistent.

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“One month and nothing received”

★☆☆☆☆

written by Diane2104 on 06/02/2023

I placed an order on 6th January, today is the 6th Feb and I still have not received it. Do not recommend you buy from them!!!!

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“Terrible Avoir”

★☆☆☆☆

written by Jimandreea on 13/01/2023

TERRIBLE AVOID TERRIBLE AVOID. Ordered a Christmas present and was informed it would come in time for Christmas. Unfortunately no reply to my emails eventually the item turned up in January. Impossible to speak directly to the seller nightmare

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“Terrible service.”

★☆☆☆☆

written by Nicola2007alexandria on 09/01/2023

Absolutely terrible service from this company. You never receive your item and customer service is shocking.I would definitely think twice before ordering from this company.

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“Rude and impossible to contact ”

★☆☆☆☆

written by cherylpowlingstainedglass on 04/01/2023

I find this company very rude and impossible to contact.I applied to them as a course provider and they couldn’t be bothered to answer any of my emails, they are some sort of exclusive don’t give a damn company who have no manners at all. They finally answered me with an automated reply and I saw quite clearly they hadn’t bothered to check out my business at all.. I hate dealing with people like this, and now to be honest I’m glad I don’t.. NOTHS I think you are above your stations and you have lost a customer ..

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“Rubbish poor quality products. ”

★☆☆☆☆

written by Bennyweeks12 on 16/12/2022

Thanks for the tacky £5 golf glove and cheap 50p gift box. My 70 year old crown green bowling mum will really like it. Nearly as much as me who paid nearly £40 for the honour of sending it. Happy Christmas mum and sorry.

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“Terrible Experience”

★☆☆☆☆

written by on 13/12/2022

I purchased a believe bell Christmas ornament from one of their sellers - Sophia Victoria Joy in November. The bell is 50mm and the box they sent 26mm. Needless to say there was no bell in the package but my bank account is £18.99 lighter! Surely they couldn't have failed to notice that they had sent the package out without the bell in it when the box is too small for the item. To date I still have no refund and the seller seems to think it is cute to give you the run around. I have been in touch with Not on the High Street's customer services. Again to no avail and have been constantly fobbed off. I have had to resort to launching a dispute via my bank to get my money back. So if you fancy donating some of your hard earned money to Sophia Victoria Joy and Not on the High Street just for fun then these two businesses are for you. If on the other hand that doesn't sound like a terribly good deal please spend your money elsewhere on companies who deserve it!

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“Phone and apple accessories stand”

★☆☆☆☆

written by dvPeterson1992 on 13/12/2022

Paid £30 for this ; very disappointing, looks cheap and unable to send it back because I paid for it to be personalised. Would never buy from these people again

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“Poor website”

★☆☆☆☆

written by Garerh123456789 on 01/12/2022

Wrote a complaint abiut laggy checkout on another review site. This business tried playing the system and having my review removed instead of focussing on learning and improving. So here I am posting elsewhere. Not a good way to do business.

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“Poor ”

★☆☆☆☆

written by Reid150 on 12/08/2022

I bought of here because it site looks quality. Far from it.....what I received really belonged in the pound shop, poor quality, looked like the cheapest of cheap tack you'd get at a seaside resort. To add insult to insult I have yo pay to return it on to top of an expensive 24 mile journey to nearest post office. Gord knows if I get my refund at all. Stay clear

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“Would have loved to sell on the site but...”

★★☆☆☆

written by azDavidson423 on 23/06/2022

I have been trying to sell on this website for a while now so I registered on their website so that I hoped to be given a chance to sell. Registration was accepted but couldn't advertise. Contacted customer service for this and they weren't very helpful. I was told I could re-register and that I had to send them images of the items I planned on selling. I did this. They came back to me without explanation saying that I couldn't sell my items...who knows why?! They are perfectly decent items and better priced than most of the items for sale on the site! How bizarre is this but I certainly will not recommend them to anyone, sorry Not On The High Street but you need to improve!

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“over price pound shop tack”

★☆☆☆☆

written by Daniam207 on 10/02/2022

I purchased a chopping board from this sight. I thought by paying the extra would have been worth it, I was so wrong. The customer service from not on the high street is beyond appalling they are so rude. It's like they have kids working for them making all there decisions. STAY WELL CLEAR OF THIS SITE NO WAY WORTH THE hassle. 200% NOT HAPPY.

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“Not on the High Street”

★☆☆☆☆

written by on 23/01/2022

Be very careful if you decide to purchase face masks from this company. I bought one, only to find that it was too small for me. I had thought that my wife could wear it instead, but it was too small for her too. The companies response was simply to say that, face masks are excluded from our returns policy. Yet the fact remains that these masks are only suitable for children, and at £13.99 for a mask that is unfit for purpose, I will definitely not be buying from them again. The company need to make it clear that these masks are not sized for adults! AVOID AT ALL COSTS.

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“Ordered a Christmas present on 8th December. Was...”

★☆☆☆☆

written by Swissmatt on 21/12/2021

Ordered a Christmas present on 8th December. Was informed that it was on its way 9th December. Today is 21st December and it has still not arrived. It appears to be impossible to contact any one at the company: - Conveniently, their phone lines are down and not working - Complaints page on website does not exist - No clear process to deal with a scenario like this - Sent emails but had no response A complete waste of my time trying to contact them and I am now missing a Christmas present. Very disappointing experience.

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“Disgraceful service”

★☆☆☆☆

written by Miziqbal1 on 30/11/2021

Absolutely terrible service. I ordered a bereavement hamper. They dispatched the hamper to the address in Scotland but addressed it to me in error. After placing the order I didn't receive the confirmation email for almost 24hrs. When I finally got it I immediately spotted the error and contacted the company to be told the hamper had already been dispatched and nothing could be done. This is terrible and has totally ruined the gesture. I was told by customer services that the order comes via another company and they had made the error. Regardless, dispatched before confirmation sent, a surprise ruined and absolutely shocking customer service.

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“Do not use this site”

★☆☆☆☆

written by Pruittzb397 on 01/05/2021

Absolutely terrible experience. I ordered a necklace for a gift. When I was completing the prefer I saw briefly someone else’s address in the address fields but it disappeared. I then entered my address. However, the item was sent to the other address. Customer service have been awful not even pretending to investigate. I am so disappointed. I would never recommend this company nor will I use again. I’d have been as well burning £40. And my goddaughter didn’t get her holy communion necklace. On top of that I am sure I should be the able to access another previous buyer’s information ! ! Must be a data breach, and I will investigate that further.

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“DONT USE THIS SITE”

★☆☆☆☆

written by brianmather on 01/12/2020

THEY TAKE YOUR MONEY FOR STOCK THEY DONT HAVE PLACED MY ORDER ON THE 12 NOV THEY SAID I WOULD HAVE IT IN 3/4 WORKING DAYS ITS NOW THE 1ST DEC THEY E-MAIL ME TO SAY THEY WONT HAVE IT IT STOCK TILL THE 7 DEC YOU CANT RING THEM AND THEY DONT ANSWER MY E-MAILS TO THEM SO I THINK ILL HAVE TO SAY GOOD BY TO MY £25

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“Great - until something goes wrong!”

★★☆☆☆

written by SteveTre on 31/10/2020

I have used this company several times in the past and had been very impressed with the uniqueness and quality of the items ordered; however, with my latest purchase, a 'luxury vegan hamper' I have been left very disappointed not only with the quality of the goods received and the misleading photo of the item on their website, but moreover with the response from NOTHS. When I contacted NOTHS, the response had no concession at all to my concerns. Won't be using again, unfortunately.

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Carolineg72's Response to SteveTre's Review

Written on: 01/07/2021

I could have written this myself ! Absolutely no interest in helping to resolve the issue and then pulled out the 'blame Brexit' and 'blame Covid' cards.

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“Aweful company AVOID At All costs .”

★☆☆☆☆

written by AaronHalsey342 on 06/07/2020

AVOID at all costs no products .Pollys customers service skill were pathetic .First and last time I order here WASTE OF SPACE.

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Shaun66Casper's Comment

Written on: 06/07/2020

READ other reviews DONT NOT USE THESE ,AWEFUL REPLIES NO PRODUCS RECEIVED ,I think they inflate their reviews.

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