Not On The High Street Reviews - www.notonthehighstreet.com

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★★☆☆☆
1.7 / 5
189
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Latest Reviews

★☆☆☆☆

“Rubbish”

Written on: 24/07/2017 by Piper152 (1 review written)

Avoid at all costs. Rubbish product Rubbish customer service Waste of time and money… Read Full Review

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★☆☆☆☆

“Engraving mistake ”

Written on: 23/12/2016 by Tanya220 (1 review written)

Mistake was made on engraving even after contacting several times.then they sent the item with incorrect word x refused to put right there mistake unless I would pay amount to them to do as it was a present I had no choice . Don't use use them go to a decent company who know what they are doing… Read Full Review

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★☆☆☆☆

“A big let down”

Written on: 22/12/2016 by Driscoll185 (1 review written)

I ordered a gift and paid £50 on 24thNov 2016 and got the promise of delivery for the 17th Dec. It never got delivered- the sad thing is that the gift was from my grandchildren to their grandad for Christmas. The company offered me a gift voucher and a free whiskey glass to be used in Jan in replacement!!! Of course I asked for my money back and although it was re- paid, my grandchildren are heartbroken and feel very let down by these 'adults' who promised to send their gift. I will never… Read Full Review

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★☆☆☆☆

“Watch box”

Written on: 21/12/2016 by susanneboardm (1 review written)

I have recently made a purchase of a watch box for a Christmas gift which has been personalised, this is so disappointing and I feel embarrassed to give this as a present, this cost £60 and the quality is terrible, will just be going straight in the bin as they refuse to give my money back, DO NOT USE THIS SITE TO ORDER GOODS THEY ARE A RIP OFF… Read Full Review

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★☆☆☆☆

“horrible awful not happy at all ”

Written on: 18/12/2016 by Houston1949 (1 review written)

I want to get a really nice present for my best friend thought I was getting a really nice personalised present turns out it was a piece of cardboard I thought I was getting it with the frame at it was £9.95. Wasn't at all specific. And it wasn't even in colour, should of gone to moon pig.com at least I would if fitness a picture with it and would of been hell of a lot cheaper… Read Full Review

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★☆☆☆☆

“Item not as picture on website”

Written on: 07/12/2016 by xjMcKenzie291 (1 review written)

I ordered a pair of black pound sign cufflinks as per the picture on the website and when they were delivered they were all silver plated. I am unable to return them as they are needed to be posted abroad for a Christmas present. Although they have offered me 10% back I am still not happy with the outcome. They are insisting that it was the way in which the picture was taken and put on the site. They have dealt with my complaint quickly but I will not be recommending them to family and… Read Full Review

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★☆☆☆☆

“totally overpriced”

Written on: 21/11/2016 by osMaloney447 (1 review written)

I paid £22 for 1 x A4 sheet of poor quality paper! it was the birth year of a friend on mine and I bought it in a hurry and thought it was expensive at the time but assumed the quality would be worth it, sadly not!! I saw exactly the same on a card in Clintons for £3!!!! DO NOT BUY - THEY ARE A RIP OFF!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Very poor quality”

Written on: 17/11/2016 by Garzawz28 (1 review written)

Ordered a box of three ladies' handkerchiefs "hand-embroidered in Romania". The small design in the corner was 80% printed with a couple of bits of machine embroidery. Paid £40 for horrible quality - not worth £4. However I returned them and got an immediate refund… Read Full Review

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★★☆☆☆

“Always look on ebay first!”

Written on: 16/11/2016 by katebromley (1 review written)

I wrote to 'Not on the high street' a couple of years ago and complained that many of their products are not 'unique' as described but can be bought on ebay at a fraction of the price (usually Chinese imports). They replied that this would be dealt with, but has only got worse. eg a fox scarf £2.99 from ebay, £16 on Not on the high street (plus postage). Far too many sellers are re-selling cheap imports at huge mark-ups and this is a shame as it takes too long to search for those individual… Read Full Review

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★★☆☆☆

“I ordered an item on this website and I was happy with...”

Written on: 11/11/2016 by katiechambersxo (1 review written)

I ordered an item on this website and I was happy with what I purchased. However, a few days after this I discovered my bank account had an extra £104 removed as someone has purchased items online! Luckily I got refunded but it's disgusting. If I hadn't got refunded I would of phoned the police… Read Full Review

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★☆☆☆☆

“Poor quality, expensive products and p&p”

Written on: 09/11/2016 by Sazzlegreen79 (1 review written)

I ordered a number of personalised items from notonthehighstreet. They arrived in time but are very cheap quality - a cheap plastic bauble with stickers not stuck on properly for nearly £13! Could have made myself for about £2 - ordered for my nieces 1st Xmas, wanted to pay more as it's a special present but wish I'd just done it myself. Hanging stars with friends names were made from flimsy plastic. A £5 coaster I paid £2 P&p for for was crazily overpackaged and so was a personalised… Read Full Review

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Katebromley's Response to Sazzlegreen79's Review

Written on: 16/11/2016

Better overpackaged than underpackaged (yes I get the environmental issues) - I send a lot by courier and poor handling causes damage to even well packed items.

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★★★★★

“Good fast service”

Written on: 09/11/2016 by Karson23 (1 review written)

Bought an item of Simon Kemp Jewelers, I emailed Simon Kemp who responded quickly with the reply, item arrived in a timely fashion, as this was the first order I had placed with NotOnTheHighStreet I am happy to use them again… Read Full Review

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★☆☆☆☆

“Expensive Rubbish”

Written on: 28/10/2016 by Cameron125 (1 review written)

Recently purchased vintage teapot bird feeder which arrived with complete mismatch saucer attached. Looks terrible and cheap. I have been caught before with the quality of products so will never buy from them again. They bombard you with emails which are unnecessary also… Read Full Review

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★☆☆☆☆

“goods not as advertised poor customer service”

Written on: 30/07/2016

My daughter bought a personalised Peter Rabbit book for her niece that was supposed to contain a tale with her name in it. The book did not contain a tale but rather a set of individual pictures warning her niece about the perils of life. She also ordered wooden personalised musical box that was supposed to open which came as a solid wooden block. She has attempted to contact customer services bit has not received a reply. Not on the High Street make it extremely difficult to get any sort of… Read Full Review

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Gwenreglinski's Comment

Written on: 01/08/2016

As an update my daughter has had a refund of her book and is being sent a replacement box. It is perhaps not as bad as initially posted however the information regarding complaints could be easier

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★☆☆☆☆

“bad quality, no refund and still waiting for an exchange”

Written on: 14/07/2016 by Miracle340 (1 review written)

I bought 2 lights from Horsfall & Wright. One had a chip in it, and the other had 2 weird finger marks on it. Notonthehighstreet didn't seem to mind, they didn't press the seller to refund, and continued to allow further sales… Read Full Review

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★☆☆☆☆

“Coconut grass cheap product”

Written on: 04/03/2016 by Pierreo293 (1 review written)

Cheap frame, no customer service no refund basically told I couldn't get a refund because item was personalised when it wasn't it's just a nasty cheap plastic frame Coconut grass are trying to hide behind terms and conditions which are not relevant to my purchase Be very careful on this site, Overpriced rubbish… Read Full Review

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★☆☆☆☆

“Avoid this website!”

Written on: 02/02/2016 by DeeBarrett (1 review written)

Don't shop through this website!!!! Bought a medium tshirt as a xmas gift from retailer Precious Little Plum on this site. The shirt sent was clearly an XL - they argued their sizing was approximate so that was OK and refused to refund. Loopholes galore in their "T&C" read them carefully. How can they see it as reasonable for a gift recipient to go out of their way to pay for postage to return the item in its "original" packaging if the product sent is wrong? They won't even send a prepaid… Read Full Review

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★☆☆☆☆

“Rubbish Goods - Only option to sue for money back”

Written on: 18/01/2016 by FlipFlap (1 review written)

I bought an ipad case from them for a Christmas present. Come two weeks after Christmas it was broken. I sent a photo but they don't want it back they don't care. The company has refused to give my money back and it appears that I would have to go to court for the £30. it's become clear to me why they aren't on the high street or on Amazon, retailers would be inundated with returns and the product would be destroyed with bad reviews. I have attached our correspondence Your enquiry on… Read Full Review

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Flipflap's Response to FlipFlap's Review

Written on: 20/01/2016

UPDATE - I got my money back eventually.

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★☆☆☆☆

“Would never use again.”

Written on: 03/01/2016 by rosros (1 review written)

Guitar Pick Case, sold on NOTHS by BEEcycle: The leather was not uniformly cut, the press stud was not centrally placed and was badly scratched, and there was no colour at all in the inscription. There were two options for the position of the inscription - front or back. I chose the back, but the inscription was placed on the front. Plus, it arrived in a flimsy envelope which, quite naturally, didn't survive the journey (badly torn). The seller sent a replacement, but this too was faulty as… Read Full Review

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★☆☆☆☆

“very poor customer service”

Written on: 30/12/2015 by 289McMahon (1 review written)

I ordered something through ebay and they did not tell me they could not send it until a week after it should have arrived. They did not reply to my email when I complained… Read Full Review

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