Music Magpie Reviews - www.musicmagpie.co.uk

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Latest Reviews

“Rip-off”

Written on: 18/05/2015 by Carab224 (1 review written)

Sent an old Nintendo ds, in perfect condition, just a bit faded. Got an email saying they couldn't pay us what they had offered because the screen was cracked. Thought that was a bit strange but told them to return it to us. It arrived today & hey presto no crack, just as we knew! Wondering why they said it was cracked......are they trying to pay out less money? Will never use them again, this makes us think they are dishonest… Read Full Review

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“You may die waiting for your money! ”

Written on: 17/05/2015 by storming555 (1 review written)

All was fine up to and including collection by the courier. Then you wait. Then you wait some more. Then you wait even longer. Then you get fed up waiting. So you ring them. But you can't get through because presumably other people are fed up waiting for their money. But you keep trying and eventually you get through. Then the nice person apologises and tells you how busy they are. Then they check and say there's been a system error? Eh? Then they promise to process your payment manually. Then… Read Full Review

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“Magpie like shiny object”

Written on: 16/05/2015 by Wrightdn67 (1 review written)

A box full of DVD/Blu Ray's and a pristine shiny Iphone 4s were collected. Magpie said sorry but they never found a Iphone in the box. Never again!!!!… Read Full Review

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“If I could give a 0 I would”

Written on: 13/05/2015 by Sandersaw338 (1 review written)

I sent my items at the beginning of april, it is now mid may and I havnt received my payment. After calling several times and being told the payment is on its way, today ive been told someone forgot to add me to the BACS so three weeks after payment was due it hasn't left their account. I have been told several times that it was on its way and to wait 5 days. Ive been waiting 5 days and then calling when surprise its not there. Customer service are of no help at all… Read Full Review

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“I have had to chase up every payment cheque;...”

Written on: 09/05/2015 by DeniseCaldwell (1 review written)

I have had to chase up every payment cheque; communication is at best misleading, at worst patronising and false and sometimes non-existent. The whole process takes months. This is absolutely the worst online company I have ever had to deal with. Why haven’t trading standards clamped down on them?… Read Full Review

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“PAID ME £100 LESS THAN QUOTED ”

Written on: 09/05/2015 by JF1395 (1 review written)

I sent over 200 CDs and games to music magpie that came to a total of around £260 on the app, after sending them off in boxes that I spent ages clearly labelling and weighing, it took around 2 months to get any money. They emailed me saying the total was around £140, which is WAY less than they had previously said. Apparently some of my items didn't complete the 'quality check', but I know that all my CDs were of good quality. I would quite like them to send back the CDs that they DID NOT pay… Read Full Review

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“Dreadful!”

Written on: 02/05/2015 by 112Jones (1 review written)

Definitely would never use again. So slow in paying up. Still waiting for ours 5 weeks later. Total shambles… Read Full Review

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“Simply The Worst”

Written on: 29/04/2015 by Davis150 (1 review written)

The whole process is extremely lengthy and painfully slow, communication is poor and I had to prompt them as to where my stuff was in their long drawn out procedures. Six weeks on from the start of this farce and I still haven’t received the cheque they have (allegedly) posted to me. Any items that they reject are not returned to you, you just don’t get paid for them and they say that they recycle them (yeah right) … Read Full Review

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“False advertising”

Written on: 25/04/2015

What a load of rubbish this is, I had my cd,s dvd,s collected on the 17th march 2015, its now the 23rd april still no payment have been made, rang them I got to speak to some dumb wit who sounded stupid, the site says it takes 9 days to pay, even with a delay it should not take this long, wish I had sold to someone else, I WOULD NOT ADVISE ANYONE TO USE THIS SITE… Read Full Review

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“I wouldn't touch them with a barge pole...”

Written on: 24/04/2015 by Shaniya238 (1 review written)

If there was an option for No star I would give them nothing but unfortunately there isn't. With hindsight, I would have never used MusicMagpie and believe me I done my homework, which obviously wasn't enough. After reading some of the reviews I decided on using their services, which is where the hindsight comes into place. There is one point I need to make clear, under no circumstances use their collection service. My parcel was collected on March 9 2015, it took a staggering three weeks… Read Full Review

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“waste of time ”

Written on: 18/04/2015 by courty1987 (1 review written)

Do not use this service sent what would be considered an immaculate phone after two years of use to be told that the product was not as described and then given a pathetically ridiculous revised price that is half of the original price and much cheaper than any other service. My time has been completely wasted when I could hav chosen a more reputable company not the joke I have dealt with… Read Full Review

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“Broke my phone to give me £26 not £55 quoted!!!”

Written on: 13/04/2015

I had a mint iPhone 4s that was in a case all its life, never dropped and was checked ALL over before i sent it, i was promised £55 so packed it up well and got it collected (they also didn't bother turning up for the first collection and i had to re arrange) anyhow i went on holiday for a few days without my phone on (so work wouldn't bother me)and i cam back to a message saying under their "quality checks" it was poor apparently a cracked casing (something i WOULD have noticed, cracked… Read Full Review

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“Poor service”

Written on: 10/04/2015 by ramartin (1 review written)

Everything about musicmagpie takes too long. Entering barcodes is easy enough but depending on how much stuff you have, it can take a while. First, the courier they used never showed up when they were supposed to. They turned up on a Sunday morning and the only excuse we got was 'car trouble' Musicmagpie's sorting system takes ages. If they don't want what you have sent you can't get it back (unless it is an electrical item) They revised an offer for a PSP I sent because it apparently had… Read Full Review

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“slow and no money!!!”

Written on: 03/04/2015 by tmMorales30 (1 review written)

I sent over 30 dvds and a playstation 2 console, when they got the playstaion said said it was damaged and paid only 1.30!?!?! As for the 30 dvds at .30 pence per dvd, what a waste of time and effort!! im going back to good'o ebay!… Read Full Review

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“A wind up”

Written on: 28/03/2015 by Ivebeenmagpied (1 review written)

What can I say?people need to put this company out of business by refraining from using them.one is it?a one man company?has anybody seen the eighties Richard Pryor comedy movie "moving"?they get an elderly guy in to move their stuff and he individually wraps small ornaments taking ages!definitely a similarity.you get a dozen emails stating 3-5 working days."I'm just going for a dump then I'll have a look at your order,should take me 3-5 working days........then I'll wipe my a***.lets put these… Read Full Review

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“did not collect”

Written on: 27/03/2015 by suzyfluzy (1 review written)

this is a dreadfull company they have not collected 3 times, the first time i emailed they were very appolagetic and rearranged another pick up, they did not collect from me again, they did not respond to 2 emails, i changed my collection address to my work and they failed to collect again and failed to respond to any emails. DO NOT USE THIS COMPANY… Read Full Review

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“Two orders sent off - still no money.”

Written on: 25/03/2015 by Annabellev132 (1 review written)

I have used musicmagpie twice now to send off CD's, DVD,s Books and blu rays, I also used three other companies aswell to get the best prices. I won't bother with music magpie at all next time and will accept a few pence less from the other providers. My first parcel was collected by the courier on 28th February, I got an email on 8th March saying the parcel has been received, and another email on the 17th March urging me to be patient, my items were being checked. As at today's date, 23rd… Read Full Review

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“RUBBISH COMPLETE WASTE OF TIME”

Written on: 20/03/2015 by SYD123 (2 reviews written)

Used Music Magpie for ther first time and it will be the last! They are painfully slow, its like watching paint dry. There are delays at every stage of the proceedings and it takes weeks to get the final payment or should I say pittance, such as it is into your account. Next time I will take my chances on good old E Bay… Read Full Review

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“Poor service and economic with the truth”

Written on: 12/03/2015 by Koocmj (1 review written)

This company provided some of the worst service I have ever received. To make matters worse their response to my review on their preferred review site is economic with the truth arguing that they processed my item (one part of the service) in the allotted time! The fact is that I ordered the service on 21st January. their courier failed to collect as promised on 24th and dos finally so do on 27th January. They started processing on 15th February over 2 weeks later. I did not receive my… Read Full Review

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Lornawh's Response to Koocmj's Review

Written on: 18/03/2015

This is exactly what is happening to me at the moment. Courier did not turn up on day agreed but turned up out the blue 3 days later. They processed the goods over 3 weeks ago and still no payment.. They have said payment has been made but it may have bounced back..what the hell does that mean.I have asked them to return my goods if payment is not in this week..

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“Absolutely Terrible Service”

Written on: 12/03/2015 by Tarah42 (1 review written)

I dont normally bother writing reviews about services/companies I use but I feel I have to on this occasion about Music Magpie. Yes I was offered a good price for 3 iPhones I was getting rid of but it took them 7 weeks from sending off my phones to actually receiving the money in my bank account, and this was after I made 3 phones calls on 3 seperate occassions. I have sold my old phones before and received the money within 1 week so why does this take Music Magpie so long, I hasten to add I… Read Full Review

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