Music Magpie Reviews - www.musicmagpie.co.uk

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2.4 / 5
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Latest Reviews

“Really great store”

Written on: 01/10/2016

Everything was priced fairly alright but book prices are pretty bad and most aren't even recognised, I think my the fault in our stars book went for like 5p. Takes quite a while to get your money but if you're expecting a fair amount id say it's worth the wait… Read Full Review

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“Very happy with the service!”

Written on: 30/09/2016

Everything worked the way it should, didn't have big issues although the website did not recognise some of the bar codes of my products… Read Full Review

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“Very easy to use”

Written on: 28/09/2016 by LillieStiles (1 review written)

I have used Musicmagpie before and I would not hesitate to use them again. They are even better now that they have drop off points and couriers. So easy to use and very reliable. No issue with receipt of items or receipt of payment… Read Full Review

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“good, rare DVD at great price”

Written on: 28/09/2016 by DDMPerrier (1 review written)

The DVD is a fairly old motorcycling DVD published in 06. It's available new via eBay but can cost up to £25! I found this for about £3.50 and its in really decent condition. Arrived nice and quickly and well packed. I've sold a few things to MM before and always wondered if they sold them on. This is the first time I've bought from them. With 4.5m sales they must be doing ok! Well worth exploring their stock… Read Full Review

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“Quick and reliable”

Written on: 28/09/2016 by MarlieMurray (1 review written)

MusicMagpie offered the best quote out of all websites I've seen for my old iPhone 6. I thought the 28 days period they offer to send the phone is the best out there as well and extremely convenient so you don't get left without a phone in while waiting for the new one to arrive. It took 2 working days since it arrived to their warehouses to get the money and I am very pleased with their service. It's all easy and self-explanatory really. I would kindly recommend them to anyone who wants to… Read Full Review

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“Fantastic”

Written on: 27/09/2016 by JonnyMunday (1 review written)

Music Magpie offered the best price for my old iPhone and their quote lasted for 28 days - much longer than their competitors. They offered to collect it for free but I opted for the already-paid-for, insured postage label as I have a post office next to my work. It took a couple of days to arrive but I got emails throughout as they received, processed and paid out the full amount by bank transfer. I've been recycling my phones for years and this is definitely the best company I have ever used… Read Full Review

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“Great service, quick & easy ”

Written on: 27/09/2016

First time using this service, which was recommended by a friend. I had a clear out of my loft and came across hundreds of cd's and dvd's that had been stored up there for quite a while, as I no longer have a DVD or CD player the items were pretty redundant and I would've ended up throwing them or giving them away until my friend recommended Music Magpie. After downloading the app it was simple to use and I began scanning all the items in, a bit shocked when I was only getting 20p a CD on… Read Full Review

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“Poor service, poor attitude”

Written on: 26/09/2016 by JaronVargas193 (1 review written)

Has taken ages for money to come through, poor information on website, automated emails tell you one thing then customer services tell you another. Extremely poor attitude when you do speak to some one, they obviously don't care about providing a service or treating their customers with an ounce of respect… Read Full Review

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“Two days waiting for collection, no show”

Written on: 25/09/2016 by Henry1974 (1 review written)

I arranged a collection for goods after waiting 8am-8pm no one came. I contacted customer services to complain. They responded saying it would be investigated that was a week ago no response. I arranged another collection and again 8am-8pm and again no show. Would never even consider using them again. I have recycled phones for as long as I can remember never had any problems before. Shocking service… Read Full Review

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“Disappointed with service this time!!”

Written on: 24/09/2016 by Cullen85 (1 review written)

Previous experiences with MM have been good, however on recent occasion had difficulty in getting payment after an error on their part resulted in me being paid twice for a previous transaction. I immediately repaid as requested and emailed to confirm. My next transaction was held up as MM claimed I had not rectified the overpayment. A number of emails required to clear up this matter, took days to resolve with poor response time. So an error on their part resulted in me waiting a couple of… Read Full Review

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“Really happy with service and price”

Written on: 24/09/2016 by ZionFinch383 (1 review written)

Really happy with the price and service provided. Payment was received quickly. They were in contact throughout… Read Full Review

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“Not bad”

Written on: 23/09/2016 by Mayray458 (1 review written)

Customer service is fine but a little lacking. Phone wait times could be shorter, but more importantly, email response times need to be much better. The service was otherwise fine. My first handset was tested as faulty and fair enough, it actually was (unbeknown to me). It took about a week to get it back. No problems with the second handset, though what I would say is that Music Magpie state that they'll pay on the day they receive the phone. I know they received it on Monday but didn't get… Read Full Review

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“Ronal!”

Written on: 23/09/2016 by Americai189 (1 review written)

Exactly what they said would happen, happened! Price they quoted was the price they gave, fast payment received. Free postage is always a winner. This is based from the website not app… Read Full Review

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“Easy No fuss”

Written on: 21/09/2016 by TristinStack (1 review written)

Easy to use app would use again. Quick and simple… Read Full Review

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“Speedy,reliable,honest”

Written on: 20/09/2016 by Barnett159 (1 review written)

I was so impressed by every aspect of this sale...from beginning to end there was great communication, sped and I was offered a price that didn't change once my phone was posted and the ones was sent immediately...what more could I want..!! I would highly recommend… Read Full Review

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“Lost items ”

Written on: 08/09/2016 by 445Palmer (1 review written)

Scanned,counted, checked and double checked all items. Wrapped and ready to send. Items collected. Waited a couple of days no payment, chased customer services to find out about payment. Was then told that over half my order missing. Back and forth with emails demanding the payment for all 116 items that were trusted with their courier service. Eventually received money for full quote. No idea if all items recovered. Would not recommend at all to anyone… Read Full Review

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“Damaged phone”

Written on: 01/09/2016 by Lindsay130 (1 review written)

Seems to me from reading these reviews that this company lies to try and get your items at a better price. I, like any others, was offered £70+ for a good condition 16GB IPhone 5. Got an email today saying it was water damaged and offered me £10. This phone has never been in water and is in very good condition. I filmed and photographed it before I sent it so if it is returned to me 'water damaged' I will be taking this further. DO NOT use this company to get rid of old phones. They are… Read Full Review

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“Absolute Rubbish!”

Written on: 26/08/2016 by Zanez434 (1 review written)

Having sent my phone off, I was advised that I would be £35; however, MusicMagpie said that 'internal/external components missing' (the phone was in one piece with NOTHING missing) They had then revised to price to a mere £3.50! When asked what was 'missing' I was initially fobbed off with a generic email. Then, when I asked what was missing, they sent a photo of the phone in one piece. Poor service, poor communication and would definitely not be using them again for phone selling. AVOID!!!!… Read Full Review

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Technofobe's Comment

Written on: 07/09/2016

Absolutely agree. I sent two phones valued at £50 each. Told later one was "not as specified" and offered £30 assumed the other was OK and accepted I had no correspondence about the other phone and 6 days later when no money had been paid emailed to be told I shouldn't have sent two phones as one order as "their systems could not cope". But I only had one order number sent by them for the 2 and confirmed in their offer.
They said they would pay £24 for the second "as a gesture"
When I wanted the phones back I was told that couldn't be done. I'm off to trading standards and I urge everyone who has made similar posts to do the same

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“Dreadful - AVOID THEM”

Written on: 25/08/2016 by KaylenMcNamara (1 review written)

I am amazed that Music Magpie is still in business. I was offered £290 online for an iPhone 6 64gb pristine condition. I had help resetting the phone from the genius bar at my local apple store who moved my days and offered me £230 but decided to send to Music Magpie which was a huge mistake. After sending my package in a box and bubble wrap I got a message revising the offer to £40 due to "case damage". Knowing the phone was pristine I declined and asked for the phone to be returned. To… Read Full Review

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Abbiedouglas123's Comment

Written on: 31/08/2016

What's your plan to take legal action against them? I've had the same issue, was offered £390 for an iPhone 6s in perfect condition, when they reviewed the phone they have said there is an issue with the charging port and offered me £80, I charged it before I sent it off and it worked perfectly fine. I'm just wondering what to do if they have broke it. Thanks

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“Would not reccommend”

Written on: 23/08/2016 by EverettCorbett (1 review written)

I recently sent a mobile phone to music magpie and was offered £80 for it. Music magpie emailed me to say there was a problem with the phone and made a reduced offer of only £8. I refused this offer as my phone was in full working order with no damage. I asked for the phone back and took it to another company who tested the phone and gave me £85 for it. Why would they do this if the phone had an issue. This leads me to believe that music magpie were not being truthful about a fault… Read Full Review

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