Music Magpie Reviews - www.musicmagpie.co.uk

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Latest Reviews

“Never received payment”

Written on: 07/12/2016 by 57girl (1 review written)

Items collected early November. Contacted Music Magpie 3 + times and still not had a response. Total waste of time and effort… Read Full Review

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“WARNING DO NOT SELL YOUR MOBILE TO MUSIC MAGPIE”

Written on: 06/12/2016

In the past I have used Mazuma to sell my old mobile phones after an upgrade (I would recommend them). This time I made the mistake of using Music Magpie because they were offering more money. I send my phone then check my email after having a few days off work and find an email telling me they had automatically accepted a revised offer of £8 for my mobile phone which they had previously offered £70. Apparently you only have 4 days to refuse their revised offers inclusive of weekends. I… Read Full Review

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“Yet another parcel that went missing...”

Written on: 03/12/2016

Let me start by saying that MusicMagpie is ALMOST a great company/service. I wanted to sell my old phone and got a quote from a few companies and MM offered by far the best price, so I decided to send it to them. Their website is pretty good and made the initial process very easy. I selected the service where the courier, Hermes, collects from the house as it was the most convenient. They collected as agreed on a Saturday afternoon and I was asked if I wanted a receipt, which I obviously… Read Full Review

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“Would definitely recommend”

Written on: 25/11/2016 by 1985Edwards (1 review written)

I used MM as a result of seeing the ads on the TV and wanted to sell a Playstation. I got a fair price and everything was easy and straight forward. My overall experience is good and I would use the site again. Can't say fairer than that really!… Read Full Review

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“Good but courier company lets them down”

Written on: 23/11/2016 by mydefposse (1 review written)

I like that I always receive fast payment as soon as they receive the goods, only downside being it takes 2-3 days for them to receive goods after leaving with the shop. Competetive prices on games, would definitely recommend them. … Read Full Review

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“Terrible Service”

Written on: 23/11/2016 by smarshall60691 (2 reviews written)

The courier did not turn up on the day i booked it, i emailed music magpie and also posted on their facebook page. I received generic response a few days later telling me to re-book the collection but before i had the chance the courier turned up un-announced 3 days later than booked. rubbish service, rubbish customer service would never use again and would never recommend to anyone, better to sell your stuff on ebay or give it away to charity!… Read Full Review

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“Terrible Service”

Written on: 23/11/2016 by smarshall60691 (2 reviews written)

The courier did not turn up on the day i booked it, i emailed music magpie and also posted on their facebook page. I received generic response a few days later telling me to re-book the collection but before i had the chance the courier turned up un-announced 3 days later than booked. rubbish service, rubbish customer service would never use again and would never recommend to anyone, better to sell your stuff on ebay or give it away to charity!… Read Full Review

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“Shoddy experience ”

Written on: 23/11/2016 by Josie5 (1 review written)

Sent my package off and got an alarming email saying they hadn't received it after the 10 working days. I sent an email in expressing my concern and got THE VAGUEST eply that was had basically been pulled from a template. No acknowledgement of my actual problem and no one responded to my reply. So that made me feel really looked after. (Note the sarcasm) Needless to say, MusicMagpie DID receive my order EVENTUALLY. If you need money quickly I wouldn't recommend this service and suggest you… Read Full Review

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“Easy to use and best prices”

Written on: 18/11/2016 by BraylenMeyer (1 review written)

Music magpie have taken a lot of equipment from me in the past 2 years and the service has always been professional and price the best on the market. They are my first choice when it comes to selling old mobile devices… Read Full Review

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“Lost or stolen phone”

Written on: 17/11/2016 by mvHarding141 (1 review written)

My package was collected by Music Magpies 'approved' couriers, it was nearly three weeks before I received notification that they had my order as I believe the package had been lost or stolen in transit. And as if by coincidence it turned up the day and they transferred my money after I posted a complaint on Music Magpies facebook page. No customer service help and did not know who to contact regarding my delivery as they do not tell you the courier company. Will not be using them again… Read Full Review

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“Package went missing for two months. ”

Written on: 17/11/2016 by JulietBrady (1 review written)

Music Magpie advertise as same day payment. The package they picked up went missing for two months. No one available to help and when I finally got someone they kept saying the same thing. Was left to sort out myself with the courier. The worst online experience ever… Read Full Review

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“Good service but poor prices”

Written on: 17/11/2016 by 432Cannon (1 review written)

Good service, good communication, fast collection and fast delivery. The down side is that the prices offered and paid. If you don't have a volume of things it's really not worth. And even then 12p for a good CD is crazy but you know what you're getting… Read Full Review

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“Easy transaction”

Written on: 11/11/2016 by deO'Sullivan11 (1 review written)

Easy sale of my old phone. Got the highest price. Got my money in couple of days… Read Full Review

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“Package went missing, no idea who to contact”

Written on: 09/11/2016 by 434Bauer (1 review written)

After package was picked up by courier I kept getting emails that it hadn't arrived. It eventually did but what was really poor was the delay, the lack of receipt from the courier to track it and confusion about who was at fault as both parties seemed to blame me. MM did pay quickly but I would be reluctant to use them in the future. … Read Full Review

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“Terrible Customer Service”

Written on: 09/11/2016 by scotttiey (1 review written)

After waiting in a full day the courier failed to turn up on the pre-arranged date. There was no call or email from Music Magpie. It was then down to me to contact Customer Service and complain. I raised a formal complaint and received an email apology and was asked to rearrange. Music Magpie do not seem to track the couriers and I could not risk wasting another day waiting at home so I tool the parcel to a drop off point. It then took weeks and multiple emails to determine the status as the… Read Full Review

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“Pointless waste of time”

Written on: 05/11/2016 by GFUNK20 (13 reviews written)

I used a comparison site to get the best deal for mobile phone recycling. Music Magpie offered the best price of £118 for my old unlocked iPhone 5s 16G I registered an account they arranged a Courier to collect the phone the following day... it took 4 days for their courier to deliver the phone too them. Music magpie then received and assessed the phone and quickly contacted me with a revised offer of £83 as they said the phone was locked to a network ( I can assure you phone was fully… Read Full Review

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“Pretty Good”

Written on: 04/11/2016

Service was pretty good, didn't have to speak to anyone. Used their drop off at post office service, received an email when it had arrived and then when the cheque had been posted. Received the cheque today for the full amount quoted. My experience was positive. The only downside is on the website where I do not appear to be able to cancel an 'order' so I keep getting reminders… Read Full Review

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“Phone sale”

Written on: 03/11/2016 by 198Hagan (1 review written)

Sold my iPhone 5c received payment within 48 hours of it arriving… Read Full Review

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“Excellent and efficient”

Written on: 02/11/2016 by Scrich7 (1 review written)

Like many others, when it comes to selling an old phone, I do my research, looking at prices and reputation. I researched Music Magpie and they offered the best price by some margin, and after a brief search, I couldn't find any particularly poor feedback either. So, I signed up, sold my phone and sent it off. I was expecting to be knocked down on price, but the same day they received the device, I had an email confirming that they would pay the full price. The next day the funds were in my… Read Full Review

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“Why sell to anyone else she all the work is done for...”

Written on: 02/11/2016 by Craig158 (1 review written)

Why sell to anyone else she all the work is done for you No running around free collection and money straight to your bank account … Read Full Review

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