Music Magpie Reviews - www.musicmagpie.co.uk

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Latest Reviews

“AWFUL SERVICE, A COMLETE RIP OFF.”

Written on: 06/07/2015 by 57Downey (1 review written)

nearly 3 months since I had my Nokia lumia 920 and 15 DVDs collected by the courier and still no payment. Customer service is terrible with excuse after excuse. The whole service is terrible and a complete rip off. AVOID AT ALL COSTS… Read Full Review

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“20cds scanned £5.00, 15p each roughly. sell them on...”

Written on: 05/07/2015 by weenell23 (1 review written)

Dont use no matter how desperate to make room for new. Abso ripoff!!!… Read Full Review

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“Pathetic Service”

Written on: 25/06/2015 by Jamiya236 (1 review written)

Avoid as they will take your stuff and not pay you… Read Full Review

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“Absolutely useless ”

Written on: 23/06/2015 by PDLD (1 review written)

Almost over 6 weeks since DVDs picked up and numerous excuses from the so called Customer Services about the proverbial missing cheques in the post, I would rather the next time give it to a Charity Shop rather than Music Magpie getting their cut for an absolutely less than satisfactory service. I think looking at the other reviews now, I'm not the only one. NEVER AGAIN!!!!!!!!! … Read Full Review

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“ ROBIN HOOD HAD THE GOOD GRACE TO WEAR A MASK”

Written on: 21/06/2015 by AnikaMurray311 (1 review written)

Clearly run this company. Still waiting for my money three months after sending my goods with courier. I agree with the person who said this company should be run out of business. AVOID MUSIC MAGPIE LIKE THE PLAG - THEY ARE UNSCRUPULOUS MONEY GRABBERS!… Read Full Review

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“Like Being Robbed”

Written on: 19/06/2015 by rah26 (1 review written)

Along with a few other items, my partner and I sent a box set that contained the entire series of Scrubs. It is in near mint condition having being watched only once. We were quoted a reasonable price and sent it to them, self-assured that we can make an accurate assesment as to the quality of a secondhand product. However, after receiving our property Music Magpie changed their mind and advised us that they will not be paying us their quote. They said that the box set was damaged and not… Read Full Review

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“awful service”

Written on: 19/06/2015 by leckers172 (1 review written)

Posted my phone 8 weeks ago to them and am still waiting for money. Received a cheque today that was printed 3 weeks ago and had been cancelled by then. Horrendous service I will never use them again and I would advise others to go elsewhere!… Read Full Review

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“What a joke.”

Written on: 15/06/2015 by angel67 (1 review written)

Sent my daughters iPhone 4 they rejected it saying it was not as described even though it was in perfect working order with not a mark on it. Then sent my iPhone 5 which had just had the top button fixed by apple so was again in perfect working order and unmarked as it had always been in a leather case, and they said that was not as described. what a joke. I would strongly recommend people to go elsewhere, this company is a joke and try to rip people off… Read Full Review

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Staceydavison's Response to angel67's Review

Written on: 15/06/2015

How long did it take to receive you're items back? As they have done the same to me, sent an iPhone 5 to them as I had been upgraded, nothing wrong with the phone and they claimed it was faulty.
Obviously declined the measly £20 and I'm still waiting....

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Macleodj90's reply to Staceydavison's Comment

Written on: 16/06/2015

I have had the exact same problem with the exact same offer of 20 pound which was declined
Wondering how long it will take for my iPhone to be sent back

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Angel67's reply to Staceydavison's Comment

Written on: 16/06/2015

Only declined the iPhone 5 offer yesterday but my daughters iPhone 4 was returned in about a week. Hopefully won't be too long so I can sell it on eBay.

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“Appalling company with terrible service.”

Written on: 27/05/2015

I am now into the sixth week of handing over a (rather expensive) mobile phone and yet to receive payment. Stuck at the 75% process, which is the part where you have verified your details. (Why can't this be done right at the outset like let say....a Paypal account!) Rang customer service to find out what is going on and went from caller 5 to caller 1 in the queue in the space of 3 mins....not bad.....cancelled by the fact that I was then hanging on the line waiting for an advisor for a… Read Full Review

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“Tedious and slow service ”

Written on: 25/05/2015 by MosesSchaefer1987 (1 review written)

I sent my iPhone to music magpie over 3 weeks ago and still no sign of my money. I'm actually gobsmacked as to how long the process is taking. I get an email from them every 5-7 days updating me but its a bit of a joke. First email says they've received it and now it'll take another 7 or so days to reach their opening department or something equally stupid. Another email a few days later to say they've opened it and it now has to be verified. Another email after that to say it's been verified… Read Full Review

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“6 weeks and still no payment”

Written on: 23/05/2015 by Wiselc332 (1 review written)

I sent my items by courier so that I could get a recipe that was 6 weeks ago. The courier was efficient and delivered to music magpie within 2 working days - I then waited and waited and waited and eventually after 4 weeks they said they would pay the amount already agreed and payment would be received within 7 working day - I'm still waiting. Have emailed them so can only wait and see. Will never use them again. Wish I had gone on this site before sending items off - next time will send to… Read Full Review

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“Rip-off”

Written on: 18/05/2015 by Carab224 (1 review written)

Sent an old Nintendo ds, in perfect condition, just a bit faded. Got an email saying they couldn't pay us what they had offered because the screen was cracked. Thought that was a bit strange but told them to return it to us. It arrived today & hey presto no crack, just as we knew! Wondering why they said it was cracked......are they trying to pay out less money? Will never use them again, this makes us think they are dishonest… Read Full Review

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“You may die waiting for your money! ”

Written on: 17/05/2015 by storming555 (1 review written)

All was fine up to and including collection by the courier. Then you wait. Then you wait some more. Then you wait even longer. Then you get fed up waiting. So you ring them. But you can't get through because presumably other people are fed up waiting for their money. But you keep trying and eventually you get through. Then the nice person apologises and tells you how busy they are. Then they check and say there's been a system error? Eh? Then they promise to process your payment manually. Then… Read Full Review

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“Magpie like shiny object”

Written on: 16/05/2015 by Wrightdn67 (1 review written)

A box full of DVD/Blu Ray's and a pristine shiny Iphone 4s were collected. Magpie said sorry but they never found a Iphone in the box. Never again!!!!… Read Full Review

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“If I could give a 0 I would”

Written on: 13/05/2015 by Sandersaw338 (1 review written)

I sent my items at the beginning of april, it is now mid may and I havnt received my payment. After calling several times and being told the payment is on its way, today ive been told someone forgot to add me to the BACS so three weeks after payment was due it hasn't left their account. I have been told several times that it was on its way and to wait 5 days. Ive been waiting 5 days and then calling when surprise its not there. Customer service are of no help at all… Read Full Review

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“I have had to chase up every payment cheque;...”

Written on: 09/05/2015 by DeniseCaldwell (1 review written)

I have had to chase up every payment cheque; communication is at best misleading, at worst patronising and false and sometimes non-existent. The whole process takes months. This is absolutely the worst online company I have ever had to deal with. Why haven’t trading standards clamped down on them?… Read Full Review

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“PAID ME £100 LESS THAN QUOTED ”

Written on: 09/05/2015 by JF1395 (1 review written)

I sent over 200 CDs and games to music magpie that came to a total of around £260 on the app, after sending them off in boxes that I spent ages clearly labelling and weighing, it took around 2 months to get any money. They emailed me saying the total was around £140, which is WAY less than they had previously said. Apparently some of my items didn't complete the 'quality check', but I know that all my CDs were of good quality. I would quite like them to send back the CDs that they DID NOT pay… Read Full Review

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“Dreadful!”

Written on: 02/05/2015 by 112Jones (1 review written)

Definitely would never use again. So slow in paying up. Still waiting for ours 5 weeks later. Total shambles… Read Full Review

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“Simply The Worst”

Written on: 29/04/2015 by Davis150 (1 review written)

The whole process is extremely lengthy and painfully slow, communication is poor and I had to prompt them as to where my stuff was in their long drawn out procedures. Six weeks on from the start of this farce and I still haven’t received the cheque they have (allegedly) posted to me. Any items that they reject are not returned to you, you just don’t get paid for them and they say that they recycle them (yeah right) … Read Full Review

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“False advertising”

Written on: 25/04/2015

What a load of rubbish this is, I had my cd,s dvd,s collected on the 17th march 2015, its now the 23rd april still no payment have been made, rang them I got to speak to some dumb wit who sounded stupid, the site says it takes 9 days to pay, even with a delay it should not take this long, wish I had sold to someone else, I WOULD NOT ADVISE ANYONE TO USE THIS SITE… Read Full Review

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