Music Magpie Reviews - www.musicmagpie.co.uk

Click here if this is your business
★★☆☆☆
1.6 / 5
614
15% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Music Magpie - www.musicmagpie.co.uk - Ask a question now

Media Gallery for Music Magpie - www.musicmagpie.co.uk

Music Magpie - www.musicmagpie.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Very disappointing experience”

Written on: 31/08/2015 by psBlack455 (1 review written)

Offered £53 for i phone 5s had usual scratches nothing heavy - previously had water damage but full repaired and operational They offered £26 when they received it - yes £26 for fully working i phone 4 they said heavily scratched and suffering water damage Took over week for them to come up with offer. Offer declined phone returned taken to local Cex who undertook full test and paid £63 - 1/2 hours needed for process… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Terrible from start to finish”

Written on: 28/08/2015 by sbMoser185 (1 review written)

Where to begin!! The couriers were late When I did send it off they lost it. I rang to track as on my account it wasn't coming up I had even sent anything even though they had come to collect it! And when I rang them to enquire they said that they pretty much couldn't be bothered to ring the courier company to chase as they didn't think they would answer and took 3 times of telling him he finally did! And then he said he would call me back when he found out what had happened. 3 days later… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Artificial and arbritary time-scales from start to finish”

Written on: 25/08/2015 by Jakayla29 (1 review written)

I'm still waiting on payment from an order sent at the beginning of July (time of writing is end of August). Any time you are told it may be 3-5 working days, for example, then 5 will be the minimum and it will probably exceed that. The times appear to be arbritarily chosen so as to push payment forward by another week at a time. Two days to 'send' your payment details to their 'payment process', then another two days for it to be processed, then another 3-5 days for it to clear. Oh wait!… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Stolen games”

Written on: 23/08/2015 by mrRichardson478 (1 review written)

DO NOT USE MUSICMAGPIE THEY ARE CHEATS TRIED SAYING THEY DIDNT HAVE MY SONS GAMES EVEN THOUGH THEY HAD HIS PLAYSTATION SENT IN THE SAME BOX AND SAID THE PS3 WAS DAMAGE WHICH IT WASN'T TO TOP IT OFF SENT JUST THE PS3 BACK LOOKING LIKE THIS........... NO GAMES NO ORIGINAL BOX. I AM SEEKING ADVICE ON HOW TO RECOVER COSTS… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Where is the 0 stars option?”

Written on: 22/08/2015 by Devine204 (1 review written)

WORST SERVICE EVER! Every time scale I've been given has been wrong, they give you shockingly low prices for you items to start with then lower the value upon receiving them for completely made up reasons and, six weeks later, I'm still waiting on payment. Apparently payment has been made (late) and is still clearing through my bank however they have point blank refused to email me with confirmation of this. They are also denying things they said in previous emails and simply being as awkward… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Worst company ever”

Written on: 21/08/2015 by ragnor (1 review written)

needed some extra cash, so thought I would sell my dvds which were taking up room, was reasonably happy with the price they offered and they were collected promptly. After that things just went from bad to worse, I received numerous emails telling me that they had arrived, about a week later they went to be processed, another week later they were being processed, another week later order had been processed, another week later I had to verify my bank details and I was told money Would be in my… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“disgusting dont use ”

Written on: 18/08/2015 by htEdwards360 (1 review written)

I sent them a perfectly working laptop after they offered me only £90 I then eventually got an email saying they had received it. Then i got another one saying they has repriced the product to £2 as it had a smashed screen which I replyed to the email saying that it was in perfect working order and that it must have been the delivery people that have smashed it so I either want them to pay for a new screen as its not cheap or give me my original offer. I then got another email saying I could… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Very awful company ”

Written on: 16/08/2015

OMG.This is one of the biggest money grabbers company in the universe, I wish I never sent my DVDs to be sold, but I needed some cash and loose some space in my room, but 2 and a half month and nothing, i haven’t been paid, and they have the guts to put the phone down on me also saying I have to wait another 14 days before issuing a new one, this is BS since mid June 2015 until now 15 08 15 this is a joke. I wish I never saw their advert on TV,  and yes they also pretended my DVDs had… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“A Truly awful experience”

Written on: 12/08/2015 by Ellis139 (1 review written)

I can comfortably say I will never use them again. I read alot of bad reviews but decided (for ease) to go with them anyway. Reasons not to use: 1. The process is very slow. its took just over 5 weeks to get paid 2. All of the electronics have been revalued once received. To put it into context these have been sitting in a box in a draw not use for 18months. When I scanned them there were no dent, worked correctly( I tested before they were sent). With the revaluation you have 2 option 1. have… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“TERRIBLE SERVICE”

Written on: 12/08/2015

After stating before I proceeded with the transaction, It stated my phone would be returned regardless if the offer did not match the phone condition. I waited two weeks where I had to contact asking where my phone was to which I then had to remind them what I sent. I was then told my phone was not matched to the price they offered and WOULD NOT return my phone. They then had the cheek to send me an email the day after refusing to return my phone stating why happened to the delivery of my… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Recycled phone”

Written on: 11/08/2015 by wnSinclair381 (1 review written)

They wanted me to remove my IOS security features but I couldn't do so without the phone so the recycled it according to their terms and conditions. I gave them my apple password and account info but they couldn't be bothered to do it themselves. They only respond after 8 weeks with copy's and pastes. There is no customer service everyone is put in a tight box with an answer already at hand… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Slow, half payment!”

Written on: 07/08/2015 by NashDuncan112 (1 review written)

I sent my very good condition, Galaxy Note 3 to music magpie, they offered me £160. When i finally had an email to say they received it, it was a week later...a few days after that again, i had another email saying the condition was not as i had said, apparently they found a tiny chip in the paint on the side so they were only going to pay me £80! After going backwards and forwards finding this info out 2 weeks had past and i needed the money to pay iff my contract, i was fuming as i knew i… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Not impressed”

Written on: 01/08/2015 by zhThornton312 (1 review written)

I have previously used this site to sell unwanted cds and was pleasantly surprised at how efficient they were. I even received a fairly decent price. This time around though, I sent them a mobile phone and the process couldn't be more different. Extremely slow service with few updates. I was concerned at first that my phone had been stolen by the courier because they took so long to acknowledge that they had received it. I now know that they have it but a couple of weeks on and still I… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“worst company ever ”

Written on: 31/07/2015 by Sweeney89 (1 review written)

Still waiting for my money 8 weeks later .. I can only assume they drag it out so long so they can get interest on the money they are not paying you .. if you want your money some time this year don't use this site !… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Slim Pickings”

Written on: 26/07/2015 by Lyrich296 (1 review written)

I've done a lot of business with Music Magpie but no more.The last time I dealt with them I sent over 100 cd's( bought as a job lot at a car-boot),but they were only valued at less than £15.A couple of years ago I would be looking at,possibly £20+.It's up to you if you want to deal with them then carry on but that's it for me.It also took an absolute age for my huge cheque to arrive when in the past it was just a couple of weeks.In fairness they do warn you of this but I had nowhere else to… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Over 5 weeks and still no payment”

Written on: 23/07/2015 by prCross1980 (1 review written)

Goods were despatched to Music Magpie on 15/6/15 via My Hermes. It is now23rd July and still no payment. Just a series of emails about how it has reached the warehouse, the quality centre, the payment verification centre etc. All designed to delay payment as long as possible. Wrote a negative review on Trust Pilot and Music Magpie managed to get it taken down almost immediately. They are obviously putting all their effort into hiding customer reviews rather than improving their service. Will… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Flygirl88's Comment

Written on: 25/07/2015

I will not use them again. I sent my iPhone 5 in pristine condition with an offer of just over £106 and they are now telling me that it's damaged with an offer of £20! Also an email I didn't receive asking me to accept this offer never appeared in my email so am considering taking them to court as they will not return my phone?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“awful. takes ages and told perfect dvd's are 'faulty'”

Written on: 23/07/2015 by Sampson291 (1 review written)

I wasn't bothered about selling my dvd's and cd's for a low price as I needed them gone , but being told that over half of them are in bad condition when they are not and the box sets that would have made the most had 'damaged artwork'- when I checked them all before sending. Still awaiting a cheque after receiving countless 'orders awaiting payment emails' over a few weeks and I am unable to receive my ' damaged dvd's 'back. I sent 52 dvd's and made £4.03 out of the 15 that were… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“I had such high hopes!”

Written on: 20/07/2015 by Sarahj08 (1 review written)

After upgrading my phone I wanted to make some cash off the old one.after looking into it I decided to send it to musicmagpie. After it had been sent off I was a little concerned about the number of people who were then offered less than agreed for their item but was relieved when this was not the case with my item. I found the length of time for my item to reach them and be processed frustratingly long. This is nothing compared to the length of time it is taking for a cheque to reach me! You… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Worst Service everrrrrrrrr”

Written on: 20/07/2015 by vvParker261 (1 review written)

Worst Service ever. Think twice before using them as when the loose your package, all they do repeat the same email over and over to you while doing nothing.. No customer service skills and try to under cut you from what was previously agreed. this has been going on for nearly 2 months now… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“worst service ever!!”

Written on: 14/07/2015 by ldMcKinney304 (1 review written)

Under no circumstances should you ever use music magpie. They claim a "fast easy service" but nothing about the process is any of these things. I'm still awaiting payment after nearly 6 weeks. What a farce. Called them and got an extremely rude advisor who told me that "the payment will clear when the payment clears". NEVER AGAIN!!… Read Full Review

Visit musicmagpie.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
musicmagpie.co.uk