Music Magpie Reviews - www.musicmagpie.co.uk

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Latest Reviews

“awfully slow company”

Written on: 26/02/2015 by CharlieJames (1 review written)

what a joke this company is, 30th Jan they have had my items since and still no payment!!! avoid at all costs. i have sent endless emails asking to be updated but im now at 75% which means payment pending! i have given them to the end of the month before i lodge an official complaint!… Read Full Review

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“MusicMagpie - dreadful company, dreadful service,...”

Written on: 25/02/2015 by Jesuse306 (1 review written)

Truly bad company to deal with. Today is the 32nd day since I sent my CDs and I still await payment. Over many years, my collection was bought at a retail value not far off £20k. Sold to Magpie they were worth less than £700. But selling to them was my choice but they have a process inbuilt to hang on to the little money they agreed to pay for a truly silly amount of time. Yet, if you look at their website and inbuilt reviews, or Feefo or other professional review sites they have marvellous… Read Full Review

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“Avoid”

Written on: 18/02/2015 by Kellen160 (1 review written)

MusicMagpie is a joke, 4 weeks they have had my items & still no money, now the latest email says wait to confirm your bank detail from another email they will send. Have also used Ziffit & processed withtin about a week. Will not be using MusicMagpie again. Will wait to see them on watchdog… Read Full Review

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“A joke from start to finish”

Written on: 18/02/2015 by LindaMcCall (1 review written)

This company is actually getting worse than ever, i have used them for loads of transactions mainly because they will take the stuff the better buyers will not accept, however they were always very slow in paying, and often, used the missing disc or damaged artwork trick to avoid paying in full, now they take even longer to pay, , truly awful service, this will be the last time i deal with them… Read Full Review

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“do not use it's a rip off”

Written on: 15/02/2015 by AsaKeating256 (1 review written)

I sent DVD's About 12 Months and still have NOT been paid so do not waste your time. They just take your stuff and do not pay you for it. I will never use MUSIC MAGPIE AGAIN… Read Full Review

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“Warning stay clear of this site.”

Written on: 14/02/2015 by cazmarno (1 review written)

Got a price of £60.21 for my samsung s3 which was in excellent working order i was still using it until it was collected and was only selling due to me getting an upgrade. They eventually recieved it then sent an email stating it was faulty and offered me £6 obviously I knew it was not faulty so declined offer and told them to return my phone. Upon opening my returned phone I immediately noticed that phone charger wire had been cut not worn through wear and tear not snapped but a clean cut… Read Full Review

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“Poor Service”

Written on: 14/02/2015

The courier service was excellent. However the company takes weeks to deal with the items sent. I am still waiting for payment. They reduced my payment as they said 1 cd was not included in my parcel,though I don't have it at home so where is it? I will not use them again… Read Full Review

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“i love magpie”

Written on: 13/02/2015 by arthurbook (1 review written)

i have sold a lot of dvds and cds ok the prices offered are poor but this is because we have not got the dvds and cds magpie want so yes they can only offer what they are worth to them no point in people say its a rip off it aint if you dont want to send them your rated items dont sell them its your choice not a rip off if they offer me the going rate of 30p for a dvd or cd i dont sell them i wait until they offer me between 80p and £3 for them thats acceptable to me but maybe not to everyone… Read Full Review

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“poor service”

Written on: 13/02/2015 by jpReid444 (1 review written)

hi just would like people to know that with music magpie it has taken now 1 month from posting my items to them with getting no payment at all. They did not even send me my labels in the post only 2 labels I had 4 different parcels to delivery to them. I had to print 2 labels and sent them off through normal post which was quicker then dropping off at a shop. Still not satisfied that it has taken 1 month and still no payment they say u will receive payment in 7 days rubbish not satisfied will… Read Full Review

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“worse company I have ever dealt with”

Written on: 09/02/2015 by 115Wren (1 review written)

I found using the app to scan my dvds and games very easy, the courier came round and took my items very conveniently, however once music magpie had my items and processed them, conveniently the most expensive item which I was offered over £5 for had been rejected due to damaged artwork. I ask for proof they carnt provide it as it would be too difficult to locate, I ask for all my items to be returned, they carnt as its against their terms and conditions even though I used the cancel my… Read Full Review

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“Don't hold your breath”

Written on: 08/02/2015 by persistability (2 reviews written)

Thought i'd give this a try rather than sending CDs to a charity shop. Tedious to enter all barcodes. Selected pickup and that happened but they didn't acknowledge actual receipt until a full week later. Nearly 3 weeks "quality control" followed, and CDs "rejected" for some vague "reason" (incorrect), but won't give me them back ("oh, it's in our Terms and Conditions"). Then you have to wait another week for payment ... still waiting. Don't think of emailing customer services since they take… Read Full Review

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“Slower than a herd of turtles”

Written on: 08/02/2015

I used Music Magpie a couple of years back and was bitterly disappointed when the item they offered the most for had "damaged artwork". I asked for evidence of the damage, which was refused and MM will not return items that are supposedly damaged, something CeX will happily do. Despite this, I decided to use MM again but didn't sell them anything over £5. Nothing was rejected this time but it took over a month from courier collection to payment. CeX and Grainger Games both made payment on… Read Full Review

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“Returned item”

Written on: 07/02/2015 by Dazjack77 (1 review written)

I was offered a stupid revised offer of £11 for i good iPhone 4s. I declined the offer and asked them to send it back. I waited a week and they sent me an empty box... Avoid this company - disgusting customer services… Read Full Review

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“A sick joke”

Written on: 07/02/2015 by Liampearce222 (1 review written)

This "well run" company are a joke, I decided to sell 70 games and DVDs, the courier service was fantastic easy quick and simple! On the 20th January 2015 they collected my items and we're now on the 7th febuary and they are only 40% through my order .... It's in quality assessment which I have been informed will take 9 working days .... I will advise my friends and family to avoid this company like the plague.... Disgraced… Read Full Review

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Alexb1984's Response to Liampearce222's Review

Written on: 09/02/2015

I have had a similar experience with this company to, I will never use this company ever again.

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“Great courier service, slow from then on..”

Written on: 06/02/2015 by Elsiee351 (1 review written)

I am still waiting for payment for my order that I sent in December 2014. I was told my bank details must be incorrect, checked and they were not. Apparently my payment was sent last week but still no sign. Shame as the courier service was great and I was kept well informed of progress… Read Full Review

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“A rubbish company. ”

Written on: 06/02/2015 by Treebster (1 review written)

My family and i decided to sell some of our old dvds to Music Magpie. The adverts on tv seem to give us all a false impression on what we would receive back from them. After scanning over 100 dvds we were quoted the amount of over £60. At first we weren't happy with the quoted amount, but thought we should carry on with the transaction. We waited for at least a month to even be told that our transaction went through... We then waited for another two weeks to be told the money we would finally… Read Full Review

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Dixie1978's Response to Treebster's Review

Written on: 28/02/2015

We have had just the same experience.....over £100 worth of DVD's scanned, quoted and sent. Cheques amount to £62.00! Absolutely disgusting!!! spread the word! And they will do nothing about it!

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“Takes a month from posting to get your money!”

Written on: 04/02/2015 by 1975Watson (1 review written)

Took me a month from posting, and 7 emails from Music Magpie, some needing various actions from me which I didn't know I would have to do, for me to get my money. And I don't even think the process was slower than normal, I get the impression its always like that.. Now that is not part of their advert on the TV... Then I had to ask for a link to give this feedback as that was not one of the emails they sent and I couldn't even find a link on their website! So in short its nowhere near as… Read Full Review

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“Wouldn't use them again ”

Written on: 03/02/2015 by Emmajg_23 (1 review written)

I have been quite annoyed with music magpie, I should have read the reviews before hand! My DVDs got sent off over a month an a half ago, in which I am still awaiting payment. All my DVDs where in excellent condition, as I make sure they are kept in a clean and safe place, but yet they were not willing to give me the exact amount they first quoted; saying they were in faulty condition; I know this not to be true. It seems that other people have experienced them lowering the original price. I… Read Full Review

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“Absolute joke of a company”

Written on: 02/02/2015 by Coreen06 (1 review written)

Do not use!!!! Had an order collected in November which was no end of hassle because the courier company were useless and ignored the note to collect from my safe place 3 times. Confirmed my bank details for the refund weeks ago and no payment was sent. Phoned 3 times to chase this and was told there was an problem with my bank account and to re-enter my details. Funny how I don't have this problem receiving payments from everywhere else! Was promised a cheque which I have had to chase twice so… Read Full Review

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“Absolute Rubbish”

Written on: 01/02/2015 by Miranda71 (1 review written)

I was offered £24.00 for my 4th gen iPod touch, it was in very good condition other than a minor scratch on the front. I sent it off last week and earlier received an e-mail from them saying that they have had to revise their offer because a) I didn't send it within 28 days and b) because it was 'faulty'. Absolute rubbish, music magpie had not made me aware of their '28 day guarantee' so I took my time to send it. Their revised offer was £2.40, it is ridiculous, a waste of time, very poor… Read Full Review

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