Music Magpie Reviews - www.musicmagpie.co.uk

★★☆☆☆
1.6 / 5
643
15% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Music Magpie - www.musicmagpie.co.uk - Ask a question now

Media Gallery for Music Magpie - www.musicmagpie.co.uk

Music Magpie - www.musicmagpie.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Music Magpie works! ”

Written on: 07/02/2016 by Alvarez324 (1 review written)

I am moving house and decided to get shut of all my DVD’s (320) of them. So I downloaded the app and started scanning. The app was easy to use and gave me instant prices. Some lower than I thought, but some a lot higher than I thought so it balanced out. After reading the T&C’s I was a bit worried that I would end up with nothing due to “if we deem you item unfit for resale…” etc. I continued anyway. I went looking online at reviews to see if it was trustworthy or not. I found… Read Full Review

Visit musicmagpie.co.uk
Report this review

“Avoid Musicmagpie.co.uk”

Written on: 04/02/2016

Avoid music magpie sent them a phone in good condition as they offered £50 for it, then we received a email reducing the offer to £5 as the camera was faulty. We checked the phone it was fine when we sent it so asked them to check it again. We then received a email saying the camera lenses was scratched. We knew the phone was good when we sent it as had checked it and would never have sent it to them in the first place. So we asked them to send it back so we could sell it elsewhere. We… Read Full Review

Visit musicmagpie.co.uk
Report this review

“Utterly appalling service, lackadaisical attitude”

Written on: 29/01/2016 by magie6696 (1 review written)

I used Magpie for the first time to have good and simple clear out of all of my old DVDs and CDs having been led to understand that the process was straightforward. The website is easy to use, you simply add the barcode of the item you wish to sell. Whilst of course the prices they offer for your goods could be considered downright insulting it actually ok when you remind yourself of the purpose of the exercise. Having logged all of the goods and agreed the price I opted for the pick up… Read Full Review

Visit musicmagpie.co.uk
Report this review

“What a waste of time!!!!”

Written on: 26/01/2016 by Charlielola1 (1 review written)

I am moving house, so decided to thin down my cd & dvd collection. Usually I would take them to Oxfam, but this time thought I would try Music Magpie. Just to try them out I scanned 20 .cds and received an estimated value of £5.20. Now CDs do not get a lot of use, as I have watched them once and put into storage, so all were in perfect condition. I boxed them carefully and took them to my local pick up point, which took me a couple of hours. I finally received a very polite letter, thanking me… Read Full Review

Visit musicmagpie.co.uk
Report this review

“They broke my phone”

Written on: 25/01/2016

I sent my iPhone 4s to music magpie this week which was in perfect working order. They have just emailed to say it's faulty with water damage and are only prepared to pay £6. This is after week long delays and numerous emails to customer service - none of which were replied to. Avoid at all costs… Read Full Review

Visit musicmagpie.co.uk
Report this review

“Didn't pay promised price! Awful Service!”

Written on: 21/01/2016 by official7786 (1 review written)

Didn't pay promised/offered price for item!!! Poor service. The experience with Music Magpie has been awful from day one, after the courier didn't show up to pick the parcel up, I spent the whole day waiting for him at home (8am to 8pm!). This is a service Music Magpie "provides". Even worse was after they received the item they didn't want to pay me the price they promised, they REDUCED IT BY 50%!!! Their reasoning was incorrect, as they stated to my huge surprise that the phone has… Read Full Review

Visit musicmagpie.co.uk
Report this review

“Rip off”

Written on: 21/01/2016 by Delaney232 (1 review written)

Complete rip off some sent were not paid for.damaged artwork the artwork was in the cds… Read Full Review

Visit musicmagpie.co.uk
Report this review

“Untrustworthy”

Written on: 17/01/2016 by 65O'Leary (1 review written)

I recently upgraded 2 iPhones that were in perfect working order. 1 sent them to Music Magpie and they reported that they were faulty and instead of the £37 each they quoted they offered just £3. I will be reporting this to trading standards as soon as they return the phones to me so i can use them to prove my case, and bring them to justice. They picked on the wrong guy! I would not give them any star rating as i think they are worse than terrible but this site will not accept a review… Read Full Review

Visit musicmagpie.co.uk
Report this review

“Do not use!”

Written on: 16/01/2016 by SharonWfreddie (1 review written)

I sent them my Ipad 3 in good condition the price was agreed at 66 pounds I then received an email saying a new price 9.70 I said no way please send it back which they did, with a dent in it and the charger area has been bent and is now unable to charge… Read Full Review

Visit musicmagpie.co.uk
Report this review

“I sent Music Magpie 5 DVD boxsets which they valued at...”

Written on: 14/01/2016 by wideload1971 (1 review written)

I sent Music Magpie 5 DVD boxsets which they valued at £15.14. I knew this was subject to their QC and that there was very minor damage on the outer box of two of the items so I expected a little bit of a price drop. But the minor damage didn't interfere with the cover images, titles or certificates. The boxes themselves were fully complete, the inners were in near perfect condition (with sleeve notes) and all DVD's had been checked and were working. After a few days I received an amended… Read Full Review

Visit musicmagpie.co.uk
Report this review

“Courier did not arrive”

Written on: 11/01/2016

Requested for a pick up of items from my house. The courier did not come, no message from MM to notify me of this. I had to email about this; they apologised and said this was the "first time they have heard of this" and rearranged for a new delivery date. That date came and went and still no pick up! WTF??! What's the point in using the courier service, or even offering it for that matter for them to not even do their job and a courier. DO NOT USE! Awful awful awful! … Read Full Review

Visit musicmagpie.co.uk
Report this review

“Don't bother with these rip-off merchants”

Written on: 07/01/2016 by eightb4ll (1 review written)

Quoted £146 for an iPhone 5S. Offered £73 due to 'poor condition' When questioned, 'poor condition' meant the (miniscule) scratches on the back of the case. The phone is in immaculate condition. I declined their insulting offer, requested phone was returned. 4 days later I received an email saying it could be another FIVE days before it was returned. DO NOT USE THESE CHANCERS. One star is more than they deserve… Read Full Review

Visit musicmagpie.co.uk
Report this review

“I'm really hacked off. I sent my perfectly working...”

Written on: 07/01/2016 by Hull444 (1 review written)

I'm really hacked off. I sent my perfectly working iPhone 5s to Music Magpie about a week ago (valuation £101). I wrapped it in SIX layers of bubble wrap and put it in a box that was also lined with bubble wrap. Went onto their website today to check progress as I hadn't heard anything and they've said they're offering me £18 for it as it wasn't in the condition it was described. I phoned them and they said the screen was damaged. I thought WTF?!? Now, that means either they have damaged the… Read Full Review

Visit musicmagpie.co.uk
Report this review

“alleged water damage to phone when sealed in a plastic...”

Written on: 04/01/2016 by sailee77 (1 review written)

sent my iphone to them and they have come back claiming that it is damaged due to water ingress to the screen and keyboard!! phone was sealed in a jiffy bag!! only way it could have got water is if someone from magpie opened the bag and caused the damage themselves. totally unacceptable and i will be complaining all the way for the value of a fully operational iphone which i sent, not the alleged conditioned iphone received. avoid this company at all costs… Read Full Review

Visit musicmagpie.co.uk
Report this review

“should be reported!!!”

Written on: 21/12/2015 by tonks86 (1 review written)

Having used recycled phone companies for a long time, I can safely say these are by far the worst. Sent in my Samsung 4 to them, was due an upgrade so had a newer phone, though this one was in perfect working order. Originally offered £80, so I sent the phone in its original durable packaging and then inside a jiffy bag for more than adequate protection. They allege that the phone was not as described and apparantly now has a cracked/damaged screen making the phone worth the sum of £8. As… Read Full Review

Visit musicmagpie.co.uk

Lennoxgordon's Response to tonks86's Review

Written on: 22/01/2016

I have just done the same but just received a message that the phone has a cracked screen.

Very difficult to believe
1. packed in the original Samsung box with is accessories including the original delivery film on the screen and the rear cover.
2 this box was in turn packed within a much larger doubled walled box surrounded by poly chippings about at least 2-3 inches around it. Being that I ship goods around the world for my company I know how to pack to make sure goods arrive undamaged.
3, If it had a cracked screen then I would not even have considered selling it as would have just binned it as would have been too embarrassed to even try and sell such an item in that sort of condition.

Told them I want a photo of the phone with the IM code displayed if this show damage then they can send it back and I will have one of my vision specialists examine the phone screen with the high powered electronic microscopes that we use here to establish what damaged it.

Reply to this comment
Report this review Read 1 Comment

“Rip off merchants”

Written on: 13/11/2015 by Debe1964 (1 review written)

Price originally offered was £24 price received after continually declining the offer and emailing to say i was trying to decline but it wouldnt let me was £2.40 my handset wasnt faulty it was in excellent condition i will stick to muzuma in future never had a problem with them MUSIC MAGPIE not trustworthy… Read Full Review

Visit musicmagpie.co.uk
Report this review

“Rip off merchants”

Written on: 12/11/2015 by Burtonug1980 (1 review written)

The first two times I used them the service was perfect. HOWEVER, upon using them a third time they totally ripped me off. They never emailed me to notify me that some of my items were rejected. I am aware that they keep rejected items but they LIED in their rejections. They accused me of not sending a couple of items which is a lie and they stated some items had invalid barcodes. Now I will admit I googled some of the barcodes on my items but they ACCEPTED most of these and REJECTED items with… Read Full Review

Visit musicmagpie.co.uk
Report this review

“Dont waste your time”

Written on: 04/11/2015 by Peterson185 (1 review written)

Website offered one price, on receipt of phone they halfed the value which i rejected. Had to chase for the return of the phone, and they didnt return with charger. Overall bad experience… Read Full Review

Visit musicmagpie.co.uk
Report this review

“Seller Beware”

Written on: 27/10/2015 by Veil (1 review written)

I can't fault the transaction. All went smoothly. What I have an issue with is the rejection policy. For those of you who, like me, don't read all the small print let me summarise: MM may , at their sole discretion, decide to reject one or more of your items. They will not pay you for those items and they will not enter into any discussion as to why those items were rejected (they will merely refer you to the small print ). But here's the thing: THEY WILL KEEP THE REJECTED ITEMS. A clear… Read Full Review

Visit musicmagpie.co.uk
Report this review

“Paid agreed sum quickly”

Written on: 16/10/2015 by Halle126 (1 review written)

Website was easy to use, some valuations on the low side but worth it for the convenience. Easy to print off label and drop off for collection. A week later they had accepted all the items and the full payment came through the day after they had received the box. Would use again… Read Full Review

Visit musicmagpie.co.uk
Report this review
overview
musicmagpie.co.uk