Music Magpie Reviews - www.musicmagpie.co.uk

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Latest Reviews

“Not impressed”

Written on: 01/08/2015 by zhThornton312 (1 review written)

I have previously used this site to sell unwanted cds and was pleasantly surprised at how efficient they were. I even received a fairly decent price. This time around though, I sent them a mobile phone and the process couldn't be more different. Extremely slow service with few updates. I was concerned at first that my phone had been stolen by the courier because they took so long to acknowledge that they had received it. I now know that they have it but a couple of weeks on and still I… Read Full Review

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“worst company ever ”

Written on: 31/07/2015 by Sweeney89 (1 review written)

Still waiting for my money 8 weeks later .. I can only assume they drag it out so long so they can get interest on the money they are not paying you .. if you want your money some time this year don't use this site !… Read Full Review

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“Slim Pickings”

Written on: 26/07/2015 by Lyrich296 (1 review written)

I've done a lot of business with Music Magpie but no more.The last time I dealt with them I sent over 100 cd's( bought as a job lot at a car-boot),but they were only valued at less than £15.A couple of years ago I would be looking at,possibly £20+.It's up to you if you want to deal with them then carry on but that's it for me.It also took an absolute age for my huge cheque to arrive when in the past it was just a couple of weeks.In fairness they do warn you of this but I had nowhere else to… Read Full Review

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“Over 5 weeks and still no payment”

Written on: 23/07/2015 by prCross1980 (1 review written)

Goods were despatched to Music Magpie on 15/6/15 via My Hermes. It is now23rd July and still no payment. Just a series of emails about how it has reached the warehouse, the quality centre, the payment verification centre etc. All designed to delay payment as long as possible. Wrote a negative review on Trust Pilot and Music Magpie managed to get it taken down almost immediately. They are obviously putting all their effort into hiding customer reviews rather than improving their service. Will… Read Full Review

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Flygirl88's Comment

Written on: 25/07/2015

I will not use them again. I sent my iPhone 5 in pristine condition with an offer of just over £106 and they are now telling me that it's damaged with an offer of £20! Also an email I didn't receive asking me to accept this offer never appeared in my email so am considering taking them to court as they will not return my phone?

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“awful. takes ages and told perfect dvd's are 'faulty'”

Written on: 23/07/2015 by Sampson291 (1 review written)

I wasn't bothered about selling my dvd's and cd's for a low price as I needed them gone , but being told that over half of them are in bad condition when they are not and the box sets that would have made the most had 'damaged artwork'- when I checked them all before sending. Still awaiting a cheque after receiving countless 'orders awaiting payment emails' over a few weeks and I am unable to receive my ' damaged dvd's 'back. I sent 52 dvd's and made £4.03 out of the 15 that were… Read Full Review

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“I had such high hopes!”

Written on: 20/07/2015 by Sarahj08 (1 review written)

After upgrading my phone I wanted to make some cash off the old one.after looking into it I decided to send it to musicmagpie. After it had been sent off I was a little concerned about the number of people who were then offered less than agreed for their item but was relieved when this was not the case with my item. I found the length of time for my item to reach them and be processed frustratingly long. This is nothing compared to the length of time it is taking for a cheque to reach me! You… Read Full Review

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“Worst Service everrrrrrrrr”

Written on: 20/07/2015 by vvParker261 (1 review written)

Worst Service ever. Think twice before using them as when the loose your package, all they do repeat the same email over and over to you while doing nothing.. No customer service skills and try to under cut you from what was previously agreed. this has been going on for nearly 2 months now… Read Full Review

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“worst service ever!!”

Written on: 14/07/2015 by ldMcKinney304 (1 review written)

Under no circumstances should you ever use music magpie. They claim a "fast easy service" but nothing about the process is any of these things. I'm still awaiting payment after nearly 6 weeks. What a farce. Called them and got an extremely rude advisor who told me that "the payment will clear when the payment clears". NEVER AGAIN!!… Read Full Review

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“Worst service ever”

Written on: 12/07/2015 by scotland2015 (1 review written)

I would like to rate Music Magpie negative. The website claims processing will take about 7 days, then you will be paid within 7 days, this is a lie, YOU WILL BE WAITING MONTHS. I sent in my order last May, it's not over 2 months and still no payment. And that isn't even the worst of it. I checked my order slip and they said they never received the box set dvd's I sent them. The box sets being the most expensive items in my order. I asked them to double check in case a mistake had been made… Read Full Review

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“Never again!”

Written on: 12/07/2015 by Jordan181 (1 review written)

Two months later and still waiting for a payment!,if I'd known it was going to take this long I would never have bothered!… Read Full Review

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“Music magpie - what a rip off”

Written on: 08/07/2015 by Cookexz1986 (1 review written)

I have used Music Magpie before without any issues, so didn't think twice about using them again. My order was collected quickly and then the weeks just seemed to drag by, with the odd email telling me my order was being processed. 10 days ago I received an email telling me my cheque was being processed - about time I thought. Today I rang them up and was told that because they've bombarded Royal Mail with cheques for their customers, it's now taking up to 14 days as Royal Mail can't cope with… Read Full Review

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“AWFUL SERVICE, A COMLETE RIP OFF.”

Written on: 06/07/2015 by 57Downey (1 review written)

nearly 3 months since I had my Nokia lumia 920 and 15 DVDs collected by the courier and still no payment. Customer service is terrible with excuse after excuse. The whole service is terrible and a complete rip off. AVOID AT ALL COSTS… Read Full Review

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“20cds scanned £5.00, 15p each roughly. sell them on...”

Written on: 05/07/2015 by weenell23 (1 review written)

Dont use no matter how desperate to make room for new. Abso ripoff!!!… Read Full Review

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“Pathetic Service”

Written on: 25/06/2015 by Jamiya236 (1 review written)

Avoid as they will take your stuff and not pay you… Read Full Review

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“Absolutely useless ”

Written on: 23/06/2015 by PDLD (1 review written)

Almost over 6 weeks since DVDs picked up and numerous excuses from the so called Customer Services about the proverbial missing cheques in the post, I would rather the next time give it to a Charity Shop rather than Music Magpie getting their cut for an absolutely less than satisfactory service. I think looking at the other reviews now, I'm not the only one. NEVER AGAIN!!!!!!!!! … Read Full Review

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“ ROBIN HOOD HAD THE GOOD GRACE TO WEAR A MASK”

Written on: 21/06/2015 by AnikaMurray311 (1 review written)

Clearly run this company. Still waiting for my money three months after sending my goods with courier. I agree with the person who said this company should be run out of business. AVOID MUSIC MAGPIE LIKE THE PLAG - THEY ARE UNSCRUPULOUS MONEY GRABBERS!… Read Full Review

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“Like Being Robbed”

Written on: 19/06/2015 by rah26 (1 review written)

Along with a few other items, my partner and I sent a box set that contained the entire series of Scrubs. It is in near mint condition having being watched only once. We were quoted a reasonable price and sent it to them, self-assured that we can make an accurate assesment as to the quality of a secondhand product. However, after receiving our property Music Magpie changed their mind and advised us that they will not be paying us their quote. They said that the box set was damaged and not… Read Full Review

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“awful service”

Written on: 19/06/2015 by leckers172 (1 review written)

Posted my phone 8 weeks ago to them and am still waiting for money. Received a cheque today that was printed 3 weeks ago and had been cancelled by then. Horrendous service I will never use them again and I would advise others to go elsewhere!… Read Full Review

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“What a joke.”

Written on: 15/06/2015 by angel67 (1 review written)

Sent my daughters iPhone 4 they rejected it saying it was not as described even though it was in perfect working order with not a mark on it. Then sent my iPhone 5 which had just had the top button fixed by apple so was again in perfect working order and unmarked as it had always been in a leather case, and they said that was not as described. what a joke. I would strongly recommend people to go elsewhere, this company is a joke and try to rip people off… Read Full Review

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Staceydavison's Response to angel67's Review

Written on: 15/06/2015

How long did it take to receive you're items back? As they have done the same to me, sent an iPhone 5 to them as I had been upgraded, nothing wrong with the phone and they claimed it was faulty.
Obviously declined the measly £20 and I'm still waiting....

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Macleodj90's reply to Staceydavison's Comment

Written on: 16/06/2015

I have had the exact same problem with the exact same offer of 20 pound which was declined
Wondering how long it will take for my iPhone to be sent back

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Angel67's reply to Staceydavison's Comment

Written on: 16/06/2015

Only declined the iPhone 5 offer yesterday but my daughters iPhone 4 was returned in about a week. Hopefully won't be too long so I can sell it on eBay.

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“Appalling company with terrible service.”

Written on: 27/05/2015

I am now into the sixth week of handing over a (rather expensive) mobile phone and yet to receive payment. Stuck at the 75% process, which is the part where you have verified your details. (Why can't this be done right at the outset like let say....a Paypal account!) Rang customer service to find out what is going on and went from caller 5 to caller 1 in the queue in the space of 3 mins....not bad.....cancelled by the fact that I was then hanging on the line waiting for an advisor for a… Read Full Review

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