Music Magpie Reviews - www.musicmagpie.co.uk

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Latest Reviews

“Awful service and underhand revised price offer”

Written on: 22/10/2014 by Jodaco (1 review written)

I am writing to complain about the service my wife and I received from them on our recent dealings. We contacted them on the web site and after filling out the required forms they provided and giving the most accurate description of our phones we could give using the tools they allow, we were quoted £132 per phone, £22 more than Mazuma. We decided obviously to go with them and arranged for the phones to be collected. On the day of collection, no one turned up. My wife chased them and we… Read Full Review

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Snoopythedog's Response to Jodaco's Review

Written on: 22/10/2014

You can send your story to BBC Watchdog

Also a brief note to Citizens Advice/Trading Standards

The more we send the quicker we can stop this company doing what they do!

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Jodaco's reply to Snoopythedog's Comment

Written on: 22/10/2014

Will do - thanks

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“Musicmagpie are Horrendous STAY AWAY”

Written on: 20/10/2014 by fhStuart52 (1 review written)

This service takes weeks and weeks and weeks and weeks. Courier collected 17th September, verified my bank details 8th October, as I type this edited version it is the 20th October and I STILL have no money from them Contacting them on Facebook now. Absolutely ridiculous. They also did not accept some items, one item was said to have torn artwork (strange when I checked everything fully before I sent them, why would I bother sending a Faithless CD and sell it to them for 20p if I thought… Read Full Review

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“waste of time and effort”

Written on: 19/10/2014 by bazzzzzza (1 review written)

Complete waste of time. Got £17.65 for about 50 cd's and a whole lot of effort. Waited weeks before music magpie put the money in my account. You would be better donating your stuff to a local charity shop. I know my lot would have raised a lot more money than what music magpie give. will never use or recommend again. Waste of time. … Read Full Review

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Snoopythedog's Response to bazzzzzza's Review

Written on: 21/10/2014

There are so many of us in the same boat yet they say on their website '96% positive feedback'
Also on Trustpilot they remove many negative feedbacks, they ask for proof that you have used their serice (fair enough) but when you send it to them you still struggle to get your negative review posted.
We should all contact Trading Standards and BBC Watchdog
How can they be allowed to get away with this? Ridiculous

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“DO NOT WASTE YOUR TIME!”

Written on: 15/10/2014 by Blueeyes79 (1 review written)

Without a doubt the worst customer service I have had in years! Three orders sent (all together) one lost! Then miraculously found only after many complaint emails! Still waiting for cash and items were sent just over 5 weeks ago. Truly awful. Used CeX last time and will again they were a million times better!… Read Full Review

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Snoopythedog's Response to Blueeyes79's Review

Written on: 21/10/2014

There are so many of us in the same boat yet they say on their website '96% positive feedback'
Also on Trustpilot they remove many negative feedbacks, they ask for proof that you have used their serice (fair enough) but when you send it to them you still struggle to get your negative review posted.
We should all contact Trading Standards and BBC Watchdog
How can they be allowed to get away with this? Ridiculous

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“SHOCKING!! DO NOT USE!!”

Written on: 13/10/2014 by camilladyer (1 review written)

I was having a clear out at home, and after seeing the music magpie ads on tv I thought I'd give them a go. I used their iPad app which was really easy to use and build up my order. I sent my DVDs and CDs to music magpie but from there the service has been totally shocking! I've had a couple of emails saying there would be a delay, then about a MONTH after I sent my items, an email came to say they had issued my cheque, but on 11.10.2014 STILL NO CHEQUE HAS ARRIVED! I have contacted their… Read Full Review

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Snoopythedog's Response to camilladyer's Review

Written on: 21/10/2014

There are so many of us in the same boat yet they say on their website '96% positive feedback'
Also on Trustpilot they remove many negative feedbacks, they ask for proof that you have used their serice (fair enough) but when you send it to them you still struggle to get your negative review posted.
We should all contact Trading Standards and BBC Watchdog
How can they be allowed to get away with this? Ridiculous

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Camilladyer's reply to Snoopythedog's Comment

Written on: 21/10/2014

It's hideous. I run my own business, and if we had provided such an appalling service we'd be bending over backwards to make it right. My cheque never arrived, so I provided my bank account details for them to transfer it to instead. I'm still waiting for it with no offer of any compensation. Truly awful company!

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Snoopythedog's Response to camilladyer's Review

Written on: 22/10/2014

I know. I believe they are already under investigation by BBC Watchdog. The more stories we send to them and Citizens Advice the better.
More so I am disgusted with the review site Trustpilot, these need to be looked into also. Something fishy there methinks.

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“sent parcel, they say they haven't received it, dont...”

Written on: 05/10/2014 by zvRamos144 (1 review written)

I have sent many parcels to them with no problems, but my last parcel I took to one of their local collection points as I was going away. They sent me an email asking if I had changed my mind as they had not received my items, I followed the prompts to reply and informed them that I had sent the parcel, but was away, they never replied. I sent another email, asking if they had received the parcel, still no reply ... 3 emails later and still no reply and they still show that they have not… Read Full Review

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Musicmagpie's Comment

Written on: 06/10/2014

Hi - we're sorry to hear about that.

Can we take your order number so we can look into this for you?

Kind regards,
mM CS

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“Waste of Time”

Written on: 19/09/2014 by Regowen (1 review written)

Took two and a half weeks for my iPhone to arrive and then they halved their offer because they claimed there was a chip on the screen ! I told them to send the phone back ... There wasn't a chip on the screen but they had managed to ruin the original iPhone box I sent the phone in. Absolutely the worst selling experience of my life… Read Full Review

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“Waste of my time”

Written on: 18/09/2014 by Fitz2815 (1 review written)

I never even bothered to finish entering the barcodes of the DVDs that I wanted to get rid of. Whatever programme they are using recognised less than half of the barcodes and their 'Trouble entering your barcode' help is a single sentence telling you to enter all of the numbers. I had tried to enter 15 DVD barcodes out of about 80 that I wanted rid of and just got utterly bored and irritated. Also it was giving me 0.20p for nearly new movies and box set didn't fare much better. I think I will… Read Full Review

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“DAY LIGHT ROBBERY.”

Written on: 17/09/2014 by 411Healy (1 review written)

They offer you .30p for a as new dvd. The plastic dvd case alone is worth .50p so they are getting the dvd movie disc and title cover for free. The prices they offer are pure daylight robbery. Then you have to take the boxed items which are making them multi millions of pounds in profits as they sell on these dvds for vastly higher prices, to a collection point. It then takes a month to eventually get your pityful cheque back… Read Full Review

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“DIABOLICAL SERVICE, DELAY TACTICS IN RECEIVING YOUR MONEY”

Written on: 15/09/2014 by gavjg (1 review written)

I wish I had done a read through of the vast amount of negative comments before sending my cd's to musicMagpie. I sent them some cd's a month ago and yesterday only received the email to confirm my bank details, I had the same email's like many other customers advising that they were busy and therefore a short delay would happen before I received my money. It just seems that they have various delay tactics so that they can hold onto your money for a longer period, as after confirming my bank… Read Full Review

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“COMPLETE RIP OFF MERCHANTS”

Written on: 08/09/2014 by 101Munoz (1 review written)

NEVER use Music Magpie!! What a complete rip off company. They took my items, then told me one of my items (a pair of Levi jeans) were 'counterfeit' and are now refusing to return the items to me!!! And the jeans I sent were genuine, bought from a genuine Levi shop. AVOID THIS COMPANY LIKE THE PLAGUE. After talking to a supervisor I was told they can't return the items to me, even though I am willing to pay for the postage because they have been recycled already! I only received the… Read Full Review

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“Very unhappy with this company. ”

Written on: 02/09/2014 by GeorgiaLeblanc (1 review written)

Got a good quote for my iphone but after a three week wait was told it was not as described. Offered 50% less than agreed which I suspect is normal working practice. Very very disappointed with this company… Read Full Review

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“Long wait for processing and payments very, very slow”

Written on: 27/08/2014 by Abagaill112 (1 review written)

Wish I had read some of the reviews. Have sent a number of parcels (CD's) and each one has taken an eternity to be processed. I keep getting messages about a backlog, but this really isn't my problem. Then I've had to phone every time to chase payment. From pick up to some kind of payment it's taking in excess of 6 weeks.. Not great service at all… Read Full Review

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“After sending 3 parcels to Music Magpie or Zoverstock...”

Written on: 18/08/2014 by MatthewElliott (1 review written)

After sending 3 parcels to Music Magpie or Zoverstock as there known on Amazon. I had to wait over 2 weeks for my parcel to arrive only to be sent anemail advising me of delays..... another 10 days and i receive the same email, i then waited another week before calling them to be advised that the completion date is "tomorrow" i then waited a further 2 days for an email to be advised again that i would have to wait 24 hours for another email to verify your bank details. That email took 48 hours… Read Full Review

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“Very slow, lack of communication ”

Written on: 12/08/2014 by Connell322 (1 review written)

Sent off item 4 weeks ago, all i have had since are 2 emails saying sorry we are very busy with a back log blah blah blah. I did wonder today if the delay is due to many items being sold BY music magpie, whereby they wait to get paid so that we can be paid............ makes you wonder… Read Full Review

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“2 Orders, same terrible service.”

Written on: 11/08/2014 by kilted79 (1 review written)

Order 2313610, 2313613 Just a catalogue of poor service and incompetence. In the first instance it took the courier 3 attempts on 3 different days to find the two parcels. They were exactly where we had stated they would be during the order. We were offered £110 for each phone. Within a week (4th August) we received an email saying that both phones had iOS 7 security and could not be processed until this had been removed (from Find my Phone). Security was removed and they were emailed… Read Full Review

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“Where is my money? ”

Written on: 08/08/2014 by Catfreak147 (1 review written)

After being offered a very paltry sum (@ 15p per CD) I decided to take it because I couldn't be bothered with other options. Having verified my bank details and the message saying that my money would be in said account in 48 hours, weeks later I'm still waiting. Customer Service site is rubbish. Don't do it folks, take some time and stick your CDs on ebay… Read Full Review

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“ABSOLUTE RIP OFF!”

Written on: 07/08/2014 by Ewing1980 (1 review written)

I should have read more reviews, not just good ones one the web site! I wasn't really happy with prices, but decided to sell, as I had so much, to sell or go to charity. DO NOT sell any of your more expensive brands to Magpie, (I checked over every inch of clothing,to check they were perfect)and had one excuse or another, most of the excuses being SUSPECTED COUNTERFEIT! I was livid, I hate counterfeit products, and would not pay good money for FAKE rubbish! I did not send any counterfeit… Read Full Review

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“still waiting for payment”

Written on: 02/08/2014 by Anya139 (1 review written)

First time I have used music magpie. All my stuff received ok but then started to get the "sorry your payment has been delayed due to such a back log" emails. Still waiting for payment. Will be amazed if it turns up. My advice - donate to charity. Don't waste your time here… Read Full Review

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Amandahudson0987's Comment

Written on: 05/08/2014

I am still waiting too took over two weeks to receive the order apparently and then two weeks still waiting for them to process it before they offer payment I am not satisfied and wish I had looked at the feedback pages before sending no doubt they will offer me stupid price and it will take over two weeks to receive payment. Please sell on ebay or privately at least you are covered . Is there any trading standards this could be reported to?

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“I wouldn't use again”

Written on: 31/07/2014

It's not as easy as they claim on their website! Still haven't been paid, and the same excuse they're giving me is the same as they're been telling many other dissatisfied customers! Don't use them, sell on eBay or another more trustworthy site!… Read Full Review

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