Zavvi www.zavvi.co.uk Reviews

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1 stars
Average rating for this product is: 1 out of 5

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Average Ratings for Zavvi www.zavvi.co.uk

  • Customer Service1.2 stars
  • Quality of website1.7 stars
  • Value for Money1.5 stars
  • Reviewer Ratings0.7 stars
  • Overall Rating1 stars

14 Reviews For Zavvi www.zavvi.co.uk

  • Guest 10th Nov 2009

    Reviewer rating: 1 stars


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    I pre-ordered a game (about ten days early) for my pc at the excellent price of £17.95. Within 3 days my bank were calling me to inform me my card had been used for credit card fraud. So I duly cancelled my card, and sorted out the problem of checking the fraudulent transactions etc, and getting a new one delivered. By the way, It was a new card and had never been used.
    The day they were set to dispatch, I recieved an email from them telling me they were going to debit my account, but my card had been refused - no kidding! I rang them to cancel my order and explain the problem and the girl was very nice and apologetic about it. She then asked me if I wanted to give her different card details and still order the game? I told her what I'm now telling you - do a quick Google search - Zavvi credit card fraud. They clearly have a problem with their staff. Cheap though...

  • Guest 5th Nov 2009

    Reviewer rating: 5 stars


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    Although Zavvi were the cheapest, bad reviews almost put me off ordering - it was only the experience of a work colleague, who'd ordered & got his game the next day that persuaded me to try them.

    My game also arrived within a couple of days - even in the midst of a postal strike. As a nice bonus I even got the original version of the game rather than the classic/budget version I assumed I'd get.

    Don't be put off by the reviews, my experience with Zavvi was excellent.

  • goldsnapper Rank: Lance Corporal 31st Oct 2009

    Reviewer rating: 1 stars


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    I pre ordered a Blu Ray Drag Me To Hell at the advertised price of £17.95 the day after release I checked my account and saw that it was still in process but the selling price was now £15.95 so I attempted to cancel the order giving my reason, about an hour later I got a message saying that because it was being prepared for dispatch it was not possible to cancel but I would have to wait until I had received it, to send it back for a refund and then re-order(due to not being able to p ...

  • Guest 10th Oct 2009

    Reviewer rating: 1 stars


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    Zavvi online are absolutely useless. DO NOT BUY OFF THEM!

    I ordered an XBox controller of them 3months ago now and they still cant give me an expected delivery date!
    Since I complained about a month ago I now get really helpful emails every 2weeks or so informing me that I'm still awaiting my purchase (Really!? You don't say!?)

    I've been told that the item is difficult to get hold of and that this is causing the delay, but if you walk into any highstreet shop or supermarket they're two a penny ...

  • Guest 10th Aug 2009

    Reviewer rating: 1 stars


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    I placed two seperate orders with Zavvi (for Xbox live membership and 2100 points) both had dispatch within 2-3 days against them. I ordered them via Quidco and expected 2.5% cahsback (not much but ever bit helps). Initially it all looked good the items tracked on quidco at the 2.5 % the following day. However over the following week no sign of any mail (Play and DVD.co.uk never took so long). Then over 1 week after ordering I noticed that the orders where revalidated on quidco at only 2%. ...

  • Guest 20th Jun 2009

    Reviewer rating: 0 stars


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    I ordered an hitachi 320GB external hardrive, from Zavvi.co.uk which showed on the website as in stock, It then took 4 weeks to arrive!, but was 250GB, I then emailed Zavvi, no joy, finally called their premium rate number to arrange a refund.

  • Guest 22nd May 2009

    Reviewer rating: 0 stars


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    Bad First and Last Experience

    I ordered a copy of the Jurassic Park Trilogy for the (frankly unbelievable) price of £3.95 on 4 May - this was an item prominently highlightedon its 'Sale' page.

    I then received three or four emails advising me that Zavvi were awaiting stock and that I would be updated shortly , only to find today (22 May) an email telling me that the order has been cancelled (with not even a word of apology). So, the long, the short and the tall of it is that I won't be o ...

  • marlowe26 24th Mar 2009

    Reviewer rating: 0.5 stars


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    I thought I'd post to confirm that in my experience the relaunched Zavvi site www.zavvi.co.uk is equally as poor as the older reviews on here. I ordered an item which promised dispatch within 72 hours - when I queried why it hadn't been sent after 7 days, I was told it would be almost a month before it was dispatched due to "supplier issues". I have now cancelled the order. Alongside this, I was sent a £5 discount voucher which suggested I could use it with their current 10% offer to sa ...

  • Guest 14th Oct 2008

    Reviewer rating: 0 stars


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    I assumed I was going to receive new products from such a business. Sending a customer second hand products when advertised as new is unacceptable.

  • philip99 Rank: Lance Corporal 5th Sep 2008

    Reviewer rating: 0 stars


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    I ordered the complete Laurel and Hardy collection from Zavvi, which their website said was in stock and normally dispatched within 24 hours. So when after about 5 working days had passed I was surprised to log into my account to see the order was still processing. Can you find a phone number or anyway to contact these guys fast? No way! After finding their contact details and emailing them I had to wait 48 hours to get a response, which was sorry our system lost your order.Anyway when the item ...

  • Guest 12th Aug 2008

    Reviewer rating: 0 stars


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    I ordered Only Fools and Horses complete series 1-7, the website said that it was 'usually dispatched within 24 hours', i read a notice that Zavvi posted on their site saying that orders were delayed due to the high volume of orders that they recieved during their sale, so i waited. 2 weeks later i contacted Zavvi using their online enquiry form asking where my order was, 2 days later, i recieved an email saying that there was a problem with their ordering system and my order had not even been r ...

  • Oaten 25th Jul 2008

    Reviewer rating: 0 stars


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    So I went and ordered a Wii Fit from zavvi.co.uk - their website said it's in stock. Right after I placed my order the availability notice went to "Currently unavailable"."Great!" I thought, "I must be really lucky to have ordered the very last one they had in stock!". After all, my order status was on "Processing" right after I placed the order - which must surely mean they are walking to the shelf in the warehouse to pick and ship my item as we speak!So I wait. And I wait. Time passes. I wait ...

  • Guest 18th Jul 2008

    Reviewer rating: 0.5 stars


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    Item not received two weeks after placing order, says 24 hours on website. Only contact is by enquiry form and which I received an automated email which says they will contact me within 48 hours but they haven't as of yet.

  • consumerk Rank: Lance Corporal 30th Mar 2008

    Reviewer rating: 0 stars


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    Zavvi's unfavourable refund policyWe bought over 100 pounds worth of goods from Zavvi and wanted to return 4 DVD's as they were meant as gifts but they were duplicates. Zavvi informed us that, even though our items were unopened, their returns policy is only to refund ONE item on the receipt and not multiple items.Their refund policy?? Why weren't we informed about this unusual refund policy before they happily took our hard earned cash at the till point? Zavvi kindly pointed out that it is sta ...