Zavvi www.zavvi.com Reviews
Latest Reviews
★☆☆☆☆
“Utterly disgusting”
Written on: 16/05/2013
I ordered a very expensive blu ray-dvd-digital version of SKYFALL, it was more expensive than elsewhere but delived quickly as it was for a birthday. They first emailed me saying they hadnt dispatched it a day after???slightly odd. Then when it came to the birthday I tried canceling as the order status was still pending. They decided that it was being picked from he factory therefore couldnt cancel the order. I was furious. They then claimed i would have to wait to recieve the order, before... (read more)
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★☆☆☆☆
“Sent me a DVD series they admitted would NOT work in...”
Written on: 03/05/2013
I asked questions prior to my DVD purchase (including where I was from). At no time did Zavvi inform me that the DVD's would NOT work in my area. They happily took my money and would not allow me to return the product because it was open. I filed a dispute with my bank. Buyer be aware! (read more)
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★★★☆☆
“you'll be satisfied - long as you're prepared to hold out”
Written on: 02/05/2013 by rerereview1
I've used these guys a couple of times before which the first order was great, smooth payment, dispatch and delivery, all sweet! Then the second order a few months back; one game was dispatched within a day or two and the other put onto back order for a week - given both were shown as 'in stock'. My latest order was placed 5 days before the release date of a game, showing as 'pre order' and given today's standards amongst online retailers, you tend to receive games a day or two before... (read more)
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★★☆☆☆
“WII U GONE MISSING !!!”
Written on: 23/04/2013 by pjh1311uk
Ordered a Wii U and game bundle for my sons birthday..great price !! HOWEVER not so great when the console never arrived !! Useless customer services !! e mail only contact 1 day to respond..automated rubbish answers! I emailed the CEO direct and asked for a customer service manager to confirm my refund as without it I could not shop elsewhere.... got my refund today 10 days after order placed 5 days after it went missing...who knows how long I would of had to wait had I not mailed the CEO... (read more)
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★☆☆☆☆
“customer service is a dump holl !!!!”
Written on: 11/04/2013
month after I bought something from them I still have not recived and waiting for days for respond from customer service. AVOID!!!!!!!!!!!!!!!!!! (read more)
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★☆☆☆☆
“my game brokw~”
Written on: 10/04/2013
just my ac3 arrived and the game broken and the bunus mission not vaild anymore! i will never order again! (read more)
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★☆☆☆☆
“total waste of time”
Written on: 26/03/2013 by fergie64
pre-ordered many steelbooks from zavvi,have now cancelled most of them due to payment problem notice that the bank says zavvi never even attempted to collect,funny that both these were oos when zavvi posted this but inbetween two of these payment problems withdrew money from my account for an other order have since continually emailed to no effect ,stay well clear of this company if you have any sense,also delivery time is an age ,thats if it ever turns up at all. (read more)
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★☆☆☆☆
“I was scammed.”
Written on: 23/03/2013
Zavvi has officially scammed me. I though they were bad yes but they really took my money and didn't get me any product. I bought two games in mid December, its now late February and they still have not arrived. They have obviously disappeared in the mail, Zavvi's blunder. I want my refund but they refuse to ever answer my mails. I assume they just delete them and hope I will go away. Never ever shop at Zavvi. (read more)
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★☆☆☆☆
“i would never order from them again”
Written on: 20/03/2013
returned a £14-99 item,they said they had not received it,asking me for proof of postage,sent proof of delivery next day.They now inform me that they havnt received my proof of postage. This has been going on for 6 weeks.Cant contact them by phone and they take weeks to get back to you. Be very careful of ordering anything from Zavvi.com,for if you have to return it for any reason,you could die waiting. For me its a case of once bitten twice shy. (read more)
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★☆☆☆☆
“Atrocious customer service. Avoid.”
Written on: 17/03/2013
Recently ordered a boxset which cost me £50. When it arrived the outer box was slightly damaged - but I was willing to overlook that because I was so desperate to start watching the show. However upon opening the dvd cases up, I discovered two are damaged, so have tried to contact Zavvi since. Their website is useless, sending you on a wild goose chase to try and contact their customer service, so I reverted to twitter to contact them. I eventually got a message via their site asking... (read more)
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Showing 1 - 10 of 300 Reviews
★☆☆☆☆
“All okay, until you need customer service...”
Written on: 14/03/2013
I've ordered with Zavvi 3 times now. The first 2 were fine, a little late on delivery but no real issue. Then the last time my product hasn't arrived. I contacted them through their message system - 5 days have passed and not even a reply! I emailed customer service and received a cut and paste "this is for feedback only, use the online message system" style response. So, they received some feedback! Some would say 2 out of 3 aint bad - but not me. Losing 15 odd pounds in one hit... (read more)
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★☆☆☆☆
“Avoid Avoid Avoid”
Written on: 14/03/2013
I wouldn't recommend them to my enemies,its a rubbish website.No service. no items,no refunds (read more)
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★☆☆☆☆
“Three Months To Get A Refund!!!”
Written on: 14/03/2013
I ordered 2 PS3 games for my sons Christmas presents on 2nd December but when they didn't arrive I contacted Zavvi customer services. After three months worth of emails I have just received a refund today. I do feel that if I hadn't kept the pressure on them with regular contact (every week) they would have swept it under the carpet. I will never shop here again. To all the people who give 5 stars all I can say is wait 'til it goes wrong. Buyer beware!! (read more)
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★☆☆☆☆
“Returned item conviently not arrived”
Written on: 14/03/2013
Turtle beach headset I bought for my nephews Christmas was faulty, I contacted Zavvi to return for replacemnt. After sending a mail through my account to no response, I FINALLY got through on phone, very helpful, sent me returns form....fine. Sent item back, waited a few weeks and called to chase up to be told item has not turned up, can you send proof of postage. Proof of postage sent....still nothing! I can now not get through on the phone, just a message to say you can find help to... (read more)
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★★★☆☆
“Decent site, but poor customer service”
Written on: 14/03/2013
Ive generally had a good relationship with Zavvi, but it has some serious customer service problems. When ordering items, delivery seems hit and miss. When pre-ordering an item, I is usually with me on the day/weekend of release. Other orders for items currently 'in stock' tend to take longer though, and it can be upto a week before they are dispatched. The big issue with them comes when there is a problem with your order. There have been a few times when an pre-order has been left as... (read more)
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★☆☆☆☆
“horrible customer service”
Written on: 14/03/2013
Pray you don't need to deal with customer service as they are a complete joke. I ordered an iPod at the start of December, plenty of time for it to be delivered before xmas as it was marked as being in stock. As it wasn't dispatched within a couple of weeks I decided to cancel the order as it wasn't going to make it to me in time. I cancelled the order and later received a mail to say my cancellation had failed. I called cust service and they said they would cancel it manually as the... (read more)
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★☆☆☆☆
“Useless!”
Written on: 13/03/2013
Ordered 500g of MyProtein Creapure creatine. They sent me a 250g pack. Keeps trying to obtain return authorisation code, but they don't respond to emails. Will never use again!! Not even convinced the Creatine was the genuine product. Pictures from other websites shows product in a white and blue pack with clear labeling and branding. What came was a white pack with a few stickers on it saying "Creapure" and "Myprotein" . . . . (read more)
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★☆☆☆☆
“Trading Standards”
Written on: 13/03/2013
I have previously left an entry on this review and to date have still not received a refund. Like others Zavvi are no longer replying to my e-mails. I have reported this company to Trading Standards and suggest that as many people as possible do the same as it is clear in my opinion that this is not a company with legitimate practices. (read more)
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★☆☆☆☆
“Absolute joke - AVOID!”
Written on: 13/03/2013 by generallyhappyshopper
I ordered a boxset that never arrived. I initially contacted them when it did not arrive on the suggested date, asking if they knew when it might be delivered as it was a present for someone. They got back to me and asked me to wait for a certain period of time which is fairly standard. When the boxset did not arrive in time though I emailed them and explained that as I had had to go and buy it elsewhere, please do not send me the boxset and issue me a refund. This is where the problems... (read more)
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★☆☆☆☆
“Joke”
Written on: 12/03/2013
Bought on Ebay No item received so asked where it was No response Asked again No response Raised complaint via email No response Emailed Zavvi again Email returned to say they found a fault so didn't send DVD to me, and that they emailed me and I have been refunded. THIS WAS WRONG Emailed to tell them they were lying No response Emailed again Received email saying they were processing my refund as fast as they can. LIARS Emailed back to complain. No response Still waiting for refund. Worst... (read more)
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Showing 11 - 20 of 300 Reviews
★☆☆☆☆
“Waste of time”
Written on: 12/03/2013
Ordered a pair of headphones on the 7th of December, they were dispatched and the money taken out of my account the same day. They had not arrived by the 20th so sent them an email. 4 emails later they sent me a reply apologizing and saying that they would send me a 'Non-Receipt Of Goods' disclaimer form. Now, on the 18th of December and 17 emails later, I am yet to receive this disclaimer form, or any form of reply. Their customer service is appalling and I would not recommend anyone using... (read more)
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★☆☆☆☆
“Take money but do not deliver”
Written on: 09/03/2013
Happy to take my money for dvd but 3 weeks later, no dvd and no communication. I have resorted to a PayPal claim. I notice the item is now out of stock on their website but they have listed it on ebay. What are these clowns doing? (read more)
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★☆☆☆☆
“Never ever again!”
Written on: 09/03/2013 by IamAnnoyed1 (1 review written)
Ordered a simple DVD for Mother's Day and now 1 week later still waiting for confirmation that its been sent. I have obviously been charged though. Of all the big name stores that have already gone bust I expect this mob of useless muppets to be next because you can't charge more than your competitors and have such terrible delivery. Never ever again. (read more)
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★☆☆☆☆
“no item, no reply to e-mails”
Written on: 05/03/2013 by jasebilton
just awful, no item and no reply t any e-mails sent, avoid (read more)
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★★★☆☆
“Good prices, awefull support.”
Written on: 03/03/2013
I have ordered from zavvi multiple times and while their prices are extremely good their support is the worse i have ever encountered. I never had problems with something not arriving but keep in mind that with their free shipping option it took T-shirts almost 40 days to arrive. But bigger packages Always arrive within 10 days and that for Greece. I always pay with paypal to make sure i will have a safeguard in case something goes wrong because i know i can't expect zavvi to support me. If... (read more)
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★☆☆☆☆
“Worst customer service I have ever experienced”
Written on: 01/03/2013
It all started well, ordered an Xbox bundle 3 December for my sons Xmas present and a parcel arrived on time. Great, until I opened it and found the wrong product. Called customer services who apologised then arranged a carrier collection and promised to send out correct item once the original parcel arrives back at their warehouse. A minor inconvenience but I realise things go wrong so still time to do all this and arrive in time for Xmas. 4 days later I called progressing my order and... (read more)
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★☆☆☆☆
“Terrible service”
Written on: 01/03/2013 by Epic1 (1 review written)
The service of this company is just awful because there is no service.. I will NEVER use Zavvi.com and wouldn't recommend anyone to use them either!! (read more)
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★☆☆☆☆
“OMG! Awful DO NOT USE!!!!!!!!!!!!!!!!!!!”
Written on: 28/02/2013
Item took forever to arrive, when it did it was broke. contacted them sent item back, three days later no response, five days later sent proof of postage to them as i had no email response still... then over 1 MONTH later finally got their phone number and after an uncomfortable conversation (for them) i then two days after recieved an email saying my funds would be refunded within 3-5 days, 7 days later i mailed them telling them i would contact trading standards and be back in touch very... (read more)
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★☆☆☆☆
“A one legged tortoise would likely deliver more quickly”
Written on: 27/02/2013
I ordered 2 DVD's almost 2 weeks ago now and despite recieving an email the day after I placed my order, I have still yet to receive my DVD's. Both DVD's are popular titles. I honestly would not have minded a lenghty wait had I just been told there was a legitimate reason for the delay but I have heard nothing from Zavvi. Ironically the only other internet order I ever had a similar issue was when I ordered from the hut.com. (Another company to stay well clear off). Surprise, Surprise, the... (read more)
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★☆☆☆☆
“So bad it's a joke”
Written on: 25/02/2013
Paid next day delivery got it three days later and wrong game too . Customer support I would ask what customer support can't find contact number just have to send them emails don't know how long that will take sent them one yesterday still nothing (read more)
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Showing 21 - 30 of 300 Reviews
★☆☆☆☆
“BAD BAD BAD Customer service!!!!”
Written on: 24/02/2013 by Hibard83 (1 review written)
not recieved item, no refund or exchange offered, VERY SLOW Customer service worst company in history!!!!! AVOID (read more)
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★★★☆☆
“Great prices BUT the service is really bad”
Written on: 23/02/2013 by GrooveyTiger (2 reviews written)
Have ordered at Zavvi many times. Their prices are often the best around but their service is terrible. Shipping time is quite ridiculous too as it's usually a week from when they post it to when you receive the item. Basically only order if it's the cheapest around, you're not in a hurry and it's an item that won't require any customer service contact (don't buy electronics from them) (read more)
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★☆☆☆☆
“Terrible Service”
Written on: 20/02/2013
Zavvi used to be good but not anymore. None of my orders have been received for Christmas 2012 though ordered mid-November. Keep away. Stick to the traditional sellers like Amazon UK. (read more)
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★☆☆☆☆
“No longer tempted by cheap prices.Was good - what...”
Written on: 18/02/2013 by JustMrMak (3 reviews written)
Poor very customer service. Would not let me use a voucher code that 'did not' come with conditions of use other codes (e.g. no electrical item etc). Was unable to use of code and would not send me terms and conditions that they were quoting me. Items went out of stock while in dispute. I find it odd that this company's rating on TrustPilot - very weird! Use at your risk!!! Zavvi review (read more)
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★☆☆☆☆
“appalling customer service ”
Written on: 18/02/2013
if I could give 0 stars I would . I ordered a large order on the 28th Novemeber I have been chasing a box set up since I finally got an email last night stating they could no longer guarantee christmas delivery they havent even sent it . It was supposedly to be sent within a week . This is my first and last order from Zavvi . they do not reply to querys properly just make bog standard excuses ive tried telephoning the phone was cut off at their end . They have left it so late to inform me... (read more)
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★☆☆☆☆
“SPAM”
Written on: 18/02/2013
I will never use Zavvi again as I get SPAM emails everyday dispute trying to unsubscribe. Oh and the CD case was smashed to bits and got no response from them. NEVER AGAIN!!! (read more)
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★★☆☆☆
“Slow delievery”
Written on: 18/02/2013
I understand it is Christmas and there can be delays in post (although my company posted chocolates (client presents) 1st class on the 12th and nearly all of them arrived on the 13th) but I received and email from Zavvi saying order dispatched on 11th and it still hasn't arrived! Saying that the game I ordered was a lot cheaper through them than anywhere else, so I guess you get what you pay for! (read more)
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★☆☆☆☆
“Delays”
Written on: 17/02/2013
Good company gone bad slow delivery post left on door step goods not arriving slow to return cash (read more)
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★☆☆☆☆
“Slow delivery”
Written on: 17/02/2013
I ordered a few games on here as they were cheap and had an estimated delivery of the items which was 2 weeks after the order was place. I waited 4 weeks before emailing them and they said they didnt know when I would be receiving the items and couldnt cancel the order as one of the items had been dispatched. So now 8 weeks later im still waiting for a dvd and a game and theres nothing I can do. Would never use them again, and after numerous emails without reply their customer service is the... (read more)
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★☆☆☆☆
“No customer service at all”
Written on: 16/02/2013
My parcel was sent out incorrectly addressed by zavvi, we had an email saying that it would be delivered by DPD couriers. We contacted DPD at 6pm one evening to arrange that we collect it from their depot but for some reason they returned it to zavvi at 6.30pm the same day. We tried to contact zavvi on their customer service telephone number but its just a recorded message. We emailed them through their web site it took days for them to responed and eventually said the parcel had been... (read more)
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Showing 31 - 40 of 300 Reviews
★★★★☆
“no problems satisfied customer”
Written on: 16/02/2013
Ordered 4 xbox games at the best price on the day with cash back as well arrived 4 days later using free p+p so cant complain, totally satisfied. (read more)
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★★★☆☆
“Good products and prices... bad service”
Written on: 16/02/2013
Good prices(saved £50!) and good quality products but I ordered a wek ago and it says the dispatch date is the 11th of Jan! This is unfair as i'ts my sons christamas presetn and he'll have to wait a week and 2 days to get it! Although amazon is more expensive and doesn't have as many special features I may cancel the order and get it from amazon (read more)
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★☆☆☆☆
“Zavvi!!”
Written on: 15/02/2013
In the first week of December I ordered 2 rock candy controllers for the Xbox 360. One pink, one blue. I ordered them from here as they were a good price for a controller. I received the pink one after around a week so it was a good start. But after only a few weeks, the pink controller broke. I tried contacting them on numerous occasions via email, only to receive a message back nearly a week after my last email. Turns out I have to pay for the return fees myself. Lovely. Also, I have not... (read more)
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★☆☆☆☆
“Avoid at all cost”
Written on: 08/02/2013
Ordered with free next day delivery code, item still hasn't arrived 4 days later. Tried using the message facility but takes them days to respond. Tried calling the premium rate contact number - but that is just a recorded message referring you to the message system on the website I won't be using them again! (read more)
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★☆☆☆☆
“Zavvi nightmare service”
Written on: 05/02/2013 by Barry.westwood (1 review written)
I ordered a laptop on 19/1/13 due to OK price and next day delivery. Zavvi took my money and confirmed the order. On 1/213 still no delivery and no advised dispatch date so I cancelled the order and ordered laptop from elsewhere. Zavvi courier arrived 5/2/13. Zavvi don't have a phone number. You can only contact them via their website and they don't respond in 24 hours as promised. please don't deal with Zavvi. Beware very poor customer service . (read more)
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★☆☆☆☆
“ Frudulant and Deceptive please do not buy from them”
Written on: 04/02/2013
I purchased a Toshiba laptop from zavvi.com on 18th January 2013. Till this date I have not received my order but they have charged me a sum £339.99 from me.Zavvi.com kept providing different information about the status of my order and finally said they do not have the product with them. They are claiming they did not charge me although they have charged me $339.99 from my account via Papal. I have not get a refund or the product I have paid for so far. Following is an outline of the... (read more)
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★☆☆☆☆
“Zavvi zucks azz”
Written on: 02/02/2013
Terrible! Gone downhill in a really short period of time. Too bad, used to be a good shop mainly because of great prices. Now they're obviously experiencing some real trouble, a lot of their loyal customers get loads of unjustified 'Payment problems' -messages - as if the customer has a problem paying for the stuff. They're probably in some serious trouble with credit card companies and banks. Terrible customer service also, online enquiries take about a week to response, if you get a... (read more)
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★☆☆☆☆
“ZAVVI.COM AVOID”
Written on: 02/02/2013 by lynney666 (1 review written)
Ordered a gaming mouse version 9 for my son, Zavvi sent me version 5 which is £35-40 cheaper, I returned it and requested a replacement, days later had to call them to get them to send the replacement, when it finally arrived they had sent me another version 5. this time i returned it for a refund, luckily via recorded delivery. 6 days after they signed for it I emailed asking for my refund, having not been able to find the number to call them again, 3 days later they bothered to reply... (read more)
Visit zavvi.comOne_Redraven's Response to lynney666's Review
Written on: 18/02/2013
Hi, I wish I had read this before ordering the same mouse. I too have been send the RAT 5 and I am now trying to return it for a refund. I won't even try and get the correct mouse and will just be happy to receive my money back. Did you ever receive your refund?
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Lynney666's reply to One_Redraven's Comment
Written on: 18/02/2013
hi, I did get a refund, I sent my proof of posting & recorded delivery ref on the Friday & received my refund Monday morning. (13 days after they signed for it) I strongly recommend paying 95p for recorded delivery as they were denying they had received the RAT back but I could prove otherwise. I then ordered it from a seller called AWDltd on play.com & my son loves it, it was well worth the wait. good luck, let me know how you get on.
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★☆☆☆☆
“Warning”
Written on: 31/01/2013 by Busterman45 (1 review written)
Don't buy anything from Zavvi even if you had a positive experience by them before that is no guaranty. I have ordered things from Zavvi and even if the delivery was very slow I got my stuff. But now I dident receive it. I contacted Zavvi but they would not help me. So never buy anything from them some things are cheaper but when they F up on of your orders the profit you made by using them is all gone. (read more)
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★☆☆☆☆
“Poor”
Written on: 29/01/2013
I have used them a couple of times without any problems. As soon as you have a problem it is a massive thing. You try to phone them but not only do you have to pay a lot for the call but they don't answer! You then send them back the package but they deny they have received it..... eventually they pay your money back. Will be going else where from now (read more)
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zavvi.com
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To calculate the top 5's we take the following factors into account:
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To calculate the top 5's we take the following factors into account:
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Elevation's Comment
Written on: 05/04/2013
I realise this is no consolation but your mistake was sending them the proof of postage. Ask if you can attach a photo of it and e-mail this. They agreed to do this with me - as I had the exact same problem and wasn't then going to send them the proof of postage for them to claim they'd lost that as well. They can't argue with a photo - this is my tip for anyone else in the same position.