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Latest Reviews

“Skyscanner is nothing more than a waste of time”

Written on: 13/08/2014 by Gwendolyn141 (1 review written)

I have been checking for flights for 3 weeks for most of the day and night!! only ONE time today has the price been as advertised, usually its at least £200 more, got a bit excited and surprise, surprise when I get directed to the company the flight is no longer available!! Skyscanner are the pits, they are misleading people and wasting our time. They used to be good but I don't know what's happened to them. They do not even reply to complaints!! Avoid at all cost… Read Full Review

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“Do not trust”

Written on: 30/07/2014 by Catalinaj99 (1 review written)

Cheap fares Etihad Airlines using co share airline in Australia. Flight no's and times did not match Etihad's data after a phone call to them. If pricing is too good to be true, then its fake… Read Full Review

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“Can no longer trust the site”

Written on: 25/06/2014 by nexus9 (2 reviews written)

Having used skyscanner since it started - I'm extremely disappointed with my latest interaction. I have been trying to book Doncaster-Bucharest for this weekend – I was directed through Opodo to book the ticket on Sunday - however I didn't receive a confirmation from the airline (wizzair, then more than 24hrs later got an email from Opodo saying they couldn't book the ticket, by which time the price had increased by 50%. Now the cheapest price shown is through budgetair - however the price… Read Full Review

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“They cancel your flights without notice!!”

Written on: 24/06/2014 by WaltD (1 review written)

We booked our flights through this website, then had them cancelled without notice and the customer service said the only thing they could do was sell us the same tickets back but for $800 more per ticket. I wouldn't trust this company from now on… Read Full Review

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“new Monarch seats”

Written on: 13/05/2014

Few out to Dubrovnik last week new seats on aircraft are comfortable and with ample legroom for me at six foot. Service was very good hope the same on the way home. :-)… Read Full Review

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“Not Faregeek.com!!!!”

Written on: 11/04/2014 by MohammedAnderson (1 review written)

Two weeks ago I´ve booked two tickets for two persons from Seattle to Oakland and then from Oakland to Buffalo. Day after paying with my debet card I received the e-mail from faregeek.com, that my card is not valid in Canada, USA and UK (well, I´m not from these countries) therefore they can not proceed with payment. I wrote them, that I want to cancelled my payment because of troubles with my debet card and they cancelled it. TWO WEEKS AFTER THIS EVENT SOMEONE STOLE 350 USD FROM MY BANK… Read Full Review

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“i am writing this only to say thank you”

Written on: 22/12/2013

Before only page where I would look for my plane ticket.... This time had terrible experience with E dreams.... Spent more money on calling them and their terrible customer service than for plane ticket. They never answer on my e mails. Phone calls were always long wait, expencive and at the end I would get - dont worry I am sure it will be fine - wich is not good enough when they cancelled me ticket and I had 10 hours to my flight. I decide to say to Skyscaner how upset I was with E dreams… Read Full Review

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“The Customer Service Officer Elbert Hung up on My...”

Written on: 20/09/2013

I was intended to buy air ticket but it does involve a big money for me so I need to clarify everything and decided to make a call... The officer claim himself as Elbert, he doesn't seems very patient to me and hung up after I tried to ask more questions... It's very rude… Read Full Review

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“Disappointed”

Written on: 16/09/2013 by nee0985 (1 review written)

Tried booking a flight and clicked on the first 3 cheapest fares that popped up. I was surprised to see companies offering such low prices compared to Expedia or actual airline websites. The duration of the flight changed from 12 hrs which was displayed on skyscanner to 17hrs to 32 hrs when I taken to the actual website. Never heard of any of these companies before and website itself seem quite dodgy. Googled a few of them and found tons of negative reviews. It seems they don't bother… Read Full Review

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“Used this for years and saved hundreds on flights....”

Written on: 02/09/2013 by jonny345 (1 review written)

Used this for years and saved hundreds on flights. It's annoying when you find a ticket and then the price changes but that's just what happens with flights. highly recommend this site… Read Full Review

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“Skyscanner takes no responsibility when something goes...”

Written on: 20/08/2013

Skyscanner takes no responsibility when something goes wrong yet. It's too easy, they always say that it's the travel agent's fault. They advertise in tehir website "No hidden fee and no agent fee". I purchased a ticket through skyscanner. The price of the airline was correct and airfrance charged my the correct fee but the travel agent hop2.com charged $16! I contacted both companies and skyscanner sends me to airfrance (they did not do anything wrong they charged what they were supposed to)… Read Full Review

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“right booking”

Written on: 14/07/2013

I have looked at several cheap-flights websites... but this one was the cheapest and the easiest... I would recommend it to any of my friends... It gives you the chance to look it by price, time, airlines, and others. Also it gives other optional websites that u might look, which I did however the prices were cheaper her, and it didn't charge me any extra cost for using this service, which was really cool... I had some questions about the flight and email them and they reply within 5 mins. with… Read Full Review

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“Best site for flights”

Written on: 12/07/2013 by AdYoung80 (3 reviews written)

This site is my first (and only) port of call for flights nowadays. In the past year I think I've booked every flight I've taken in the past 12 months after finding prices on this site first, and that's quite a few! If you don't know it, you just go on, type where you want to go, when, and it takes all the flight operators and compares the best prices. Click the button and it takes you to the offer you want. No sign up, no ads, just savings. Recommended!… Read Full Review

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“Refers you to unsafe sites”

Written on: 29/06/2013

All looks great, until you get referred to a site like faregeek, which, if you check the online reviews, is not what it claims to be. The phone number given is not in service, they say they will answer emails in 10 minutes - it has been almost an hour and no answer (according to many reviews, I may be days, or I may never get an answer.) When I booked an airline ticket, it gave me the option of paying about $12. more to be able to cancel before the end of the day - but now I see that is… Read Full Review

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“CONFIRMATION GIVEN AND NO FLIGHT BOOKED”

Written on: 23/06/2013

I am a travel agent myself and know how to book flights. For the first time ever while traveling through America I used sky scanner to book our flights. After selecting which one, putting card details in and having a confirmation email sent to us with a reservation number and time/date of flight we continued to the airport to board. When arriving virgin America confirmed that there was a reservation made for us but no flight was actually booked and we should go back to the person who booked it… Read Full Review

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“Terrible Customer Service”

Written on: 19/06/2013 by makostina (1 review written)

We got a terrible customer service from SkyScanner. I would never recommend to anyone buy a ticket through them. They changed my itinerary 5 days before my flight and never informed me. After calling a customer service a dozens of times. My call was dropped every time and I was promised a call back and nobody ever called us back. Luckily Delta changed our flight for the next day. I have never written a bad review about anyone. I was just shocked with how we were treated and I don’t want… Read Full Review

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Skyscanner's Response to makostina's Review

Written on: 19/06/2013

Hi,

I'm really sorry to hear about your flights. Skyscanner is a flight search engine, not a travel agent. We help find flight prices, but we don't take any bookings or sell any tickets. Once you find a flight, you are redirected to the travel agent or airline to make your booking directly with them. We also don't have any access to bookings made after leaving our site, and no way to affect itineraries.

We do take the quality of the travel agents we include in our search results very seriously, so if you have had a bad experience with one of them, we want to know about it. The best way to get in touch is through our contact us page.

Once again, I'm very sorry to hear about your flights, and I'm glad to hear Delta were able to help you.

Regards,

Hugh
Skyscanner

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Makostina's reply to Skyscanner's Comment

Written on: 25/06/2013

Thank you for a quick response! With your help I understand that the customer service that treated us that bad was actually the travel agent Smartfares... Shame on them
Sorry for miss understanding and explaining how it all works. I went on skyscanner to find a ticket but I guess I bought it through Smartfares.
Skyscanner actually were very concerned and replayed quickly with all the explanations. Thank you.

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“best booking service ever!!!”

Written on: 24/05/2013

I have looked at several cheap-flights websites... but this one was the cheapest and the easiest... I would recommend it to any of my friends... It gives you the chance to look it by price, time, airlines, and others. Also it gives other optional websites that u might look, which I did however the prices were cheaper her, and it didn't charge me any extra cost for using this service, which was really cool... I had some questions about the flight and email them and they reply within 5 mins. with… Read Full Review

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“best flight search”

Written on: 24/05/2013 by CathyD77 (1 review written)

I travel a lot and i like to go away on last minute weekend. skyscanner always helped me in finding nice flight deals. I'm in love with the everywhere search... and i also use the app for iphone that is just fantastic! it has a globe you can spin and look at prices and.. dream of where you want to go;) now I just need a raise!. very nice also the possibility to browse the best prices in the month or in the year… Read Full Review

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“Prices increase from one page to the next”

Written on: 15/05/2013 by Buckmckenzie (1 review written)

I checked flight on skyscanner today and everytime I click through to a next page the prices increases. It started off with 66 pounds per person on the original page. I then selected that option which took me to a pop-up screen where a summary of my option (through opodo?) was given as well as the option to book it through bravofly, ryanair and eDreams with the coat of each. Now opodo was quoted as 212.76 pounds which is already 70.92 pound per ticket...an increase of 4.92. Then, when you… Read Full Review

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“INCORRECT QUOTES - NOT GOOD”

Written on: 28/04/2013 by LDF8888 (1 review written)

I looked at booking return tickets from Brisbane to Male. The cheapeast quote for 3 adults was approx $3,200.00. It then took me to the actual site and the quote then said just over $3,000.00. "Great" I thought!! I continued with my booking and entered all my details, and then just thought I would check it again before submitting it, and the "quote" just happened to jump to over $4,000.00 with some explanation about the airline submitting another quote whilst I was in the process of booking… Read Full Review

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Buckmckenzie's Response to LDF8888's Review

Written on: 15/05/2013

I agree with you completely and I have the screen shots to prove it. False advertising deluxe.

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