Mobile Phones Direct www.mobilephonesdirect.co.uk Reviews

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 0 ratings and 6 reviews

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Average Ratings for Mobile Phones Direct www.mobilephonesdirect.co.uk

  • Customer Service2.3 stars
  • Quality of website3.3 stars
  • Value for Money3.5 stars
  • Overall rating2.3 stars

6 Reviews For Mobile Phones Direct www.mobilephonesdirect.co.uk

  • 1up 26th Oct 2009

    Reviewer rating: 5 stars


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    I bought a Nokia N97 from Mobile Phones Direct back in July when the handset was first launched; it was by far the best deal on teh handset (£35 per month on T-Mobile). Although there were problems in processing my account as I had just changed address and not told my bank the customer service team kept me fully informed as to the status of the order and I recieved the handset within 2 days.

    The handset started behaving stangely about 6 weeks after I got it - it crashed a couple of times during calls. I contacted the customer service team who told me that the handset was covered under Nokia's warranty. the told me where the nearest Nokia repair team was, about 2 miles from where I live). I took it to Nokia and they repaired it in about an hour!

    I would buy from Mobile Phones Direct again as even though they weren't able to swap the handset they enabled me to very quickly get the handset repaired. My N97 is now fully working and I have not had any further problems again.

  • Guest 26th Oct 2009

    Reviewer rating: 5 stars


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    I pre-ordered the new Nokia N97 mini a month before it was available. As promised it turned-up a week before anyone else had it in stock, and direct from a Nokia store owned by Mobile Phones Direct. The Vodafone deal was the cheapest I could find at £30 month. This is the Second phone I've bought from them. 5 stars from me and they do what they say on the tin!

  • Guest 11th Sep 2009

    Reviewer rating: 1 stars


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    Mobile Phones Direct Only got 1 star as I couldn't give them 0. Have had phone for 2 months when it developed a fault. I was told that after the first 7 days the they have no responsibility and I should deal with the manufacturer, who will take at least two weeks to repair the phone. Based on my experience they either have no understanding of,or respect for the sales of goods act. The phone (HTC Touch Pro 2_ is wonderful, but I should have gone direct to the network even though it would have c ...

  • Guest 30th Aug 2009

    Reviewer rating: 1 stars


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    After sales service stinks. My smartphone has been repairs for three weeks and there is still no date as to when I will get my phone back.

    Emailing the webshop@.... is generally ignored when it has anything to do with after sales service. 'Call you back in 4 working hours' is a joke... try never.

    I have requested a refund now and the likelihood of me getting that are slim as they could not even replace my handset.

    I will never use Mobile Phones Direct again. Rubbish company and an even wor ...

  • Guest 29th Aug 2009

    Reviewer rating: 1 stars


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    Purchased a htc Touch Pro 2 from Mobile Phones Direct in early August '09. htc phone arrived on time but GPS (internal or with Bluetooth external)was not working. Sent device back same week and I am still waiting for the smartphone to be returned. I am having to phone them up nearly every day for an update and don't seem to be getting there. I have even emailed them to inform them that the device needs a firmware upgrade to get the GPS working and is a known issue with this particular model.
    ...

  • Guest 26th Aug 2009

    Reviewer rating: 1 stars


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    Had to insist of a replacement after a number of faults, was told no more than 2 weeks which turned out to be 4 weeks. I had to chase Mobile Phones Direct to get a progress update and address issues such as postage refund and loss of free insurance.

    They still have not refunded my postage and are making excuses about the fact that I did not have the phone during most of the 2nd month of the 3 month free insurance.

    The person dealing with my issues claims that it is beyond his authority and do ...